BBB Accredited Business since
Phone: (860) 585-1515 Fax: (860) 585-7902 PO Box 1954, Bristol, CT 06011
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Brooks Energy offers heating and air conditioning services, as well as diesel and oil fuel, liquid propane and heat pumps.
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A BBB Accredited Business since
BBB has determined that Brooks Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brooks Energy include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark Brooks, Owner Ms. Deb Schur, Customer Service
Oils - Fuel Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Fuel - Diesel Gas - Propane Fuel Dealers (NAICS: 454310)
PO Box 1954
Bristol, CT 06011
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Complaint 1) Owner, **** ******, replaced a boiler block his company installed for me (about 15 years ago) about a year ago. The repair work was completed and paid for and he has never removed the old block from my basement. His first excuse waa that he was very busy and would get to it. His next excuse was that his lift was broken. I recommended he rent a lift for the rental place around the block from me and he said he would and would have his neighbor help him and never did.Complaint 2)Today, 05/22/15, I had service work done on my central air conditioning unit installed by his company also about 15 years ago. His company called me and offered me a A/C special for $129.99 which also I have taken advantage of in the past. Today, his technician, ****, came over to do the work. **** never went up into my attic to check the unit and only worked outside on a part of the unit. In the past, owner of Brooks Energy, **** ******, did my work and he always spent about 35-40 minutes in my attic working on my unit up there. I called Brooks Enery while the technician was working outside on my unit and spoke to **** ******. I told **** that the technician did not go into my attic and asked if the service plan changed. He said the service plan did not change and that the Technician should have gone into my attic and take the cover off the unit and check it. I told **** that this technician was a large man and I didn't know if he could fit his body through the opening in my ceiling. **** said It had to be accessable. I explained to **** that this was the same entry his company has been going through for the past 15 years. **** said if anything goes wrong he would take care of me. However, my faith in **** as diminished since he has made me wait so long to get rid of the boiler and gave me excuse after excuse and has just ignored me. I wondered if it is because I am disabled with no husband to yell at him. I asked **** to give me back half of my money for the special since only half the job.
Desired Settlement: Complaint 1) Remove old boiler from my basement or pay me $1,000. for half the cost of the job.Complaint 2) Have **** or a technician return to my house and finish the rest of the job in my attic or pay me for half of the incomplete job of $65.00.
To Whom it may concern,
Regarding the complaint filed by ***** ******* of *** ********* ****** in *******, on Thursday evening, June 11th I tried to contact the customer and when I was unable to reach her I went to her home to speak with her. The next day, Friday, June 12th in the morning, we completed the AC work and credited her, for her troubles, the 1 pound of freon that we put into her system. The old boiler block was removed from her premises on the same day. I had a nice conversation with ***** and apologized for any oversight on our part. She has been a long time customer and we would never have neglected her intentionally. We still maintain a good working relationship, as she ordered oil first thing on Monday morning and confirmed with our office that all work had been completed. Please confirm this with Ms. *******.
**** ******, ****** *** *******