This business is not BBB accredited.
Phone: (203) 772-4722 Fax: (203) 772-0376 63 Audubon St, New Haven, CT 06510
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Audubon Strings, LLC offers full service violin shop - retail.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Harland Christofferson, Owner/Member
Musical Instruments - Dealers Musical Instruments - Repair Musical Instruments - Supplies & Accessories Musical Instrument and Supplies Stores (NAICS: 451140)
THIS LOCATION IS NOT BBB ACCREDITED
63 Audubon St
New Haven, CT 06510 (203) 772-4722 Directions
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Complaint Trends - Last 3 Years
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Read Complaint Details
Complaint: I order a set of ****** viola ******* on 10/30. At the time their web page indicated it was in stock and would be shipped in 2-3 business days. Then I got an e-mail 4-5 days later saying again it would NOW be shipped in 3-5 business days. Then yesterday (Monday, 11/9) I contacted them, having heard nothing, and finally got an answer back saying it would ship yesterday and they would provide a tracking number, but no tracking number has been provided. I should say on looking for reviews of them online, ******, ****, ****** *****, this seems to be standard for them, and I'd guess, as someone who worked in retail, that what they are doing is claiming everything is in stock and then just ordering from a supplier themselves, hence the delay. There are a lot of complaints online about their numerous delays and also lack of contact with customers. All they had to do with me is send a note saying "It turns out that item is not in stock, but we will have it two you in two weeks." It's really the lack of contact and plus the sham of acting like it'll ship in a few days from when you order it and then refusing to notify you otherwise. It's extra frustrating in that I have ordered ******* many times and could have had these a week ago if I'd ordered from **** or ********* *******.
Desired Settlement: Again, simple refund. What I do NOT want is them now RUSHING to fill the order two weeks late because I've filed a complaint so they cough up a **** shipping number and then wait yet another 4 days to get the ******* in themselves. Based on online complaints, that seems to be their S.O.P. Please help. I feel stuck because if I go ahead and order with someone else, my guess is Audubon will NOW do whatever it takes to hang onto my money. How sad, because if they'd just communicated honestly in the first place, we wouldn't be here now.
We'll refund the order. The person handling the order had an unexpected health complication and needed to go to the hospital today. Unfortunately, I was unable to resolve yesterday and the urgency of this matter was not properly conveyed to the employee filling in for her.
Customer Reviews Summary