Customer ReviewsforM2 Media Group, LLC

I was receiving a red bulletin magazine never ordered it. I called that company because they sent me a renewal notice for something. I never order they gave me the number for this “company”. I called that number it went straight to a voicemail asking me to leave a valid email address so they can send me more stuff I’m assuming and when I was about to give them a email address to be contacted by the phone call ended and I went looking for their website so I can get an email address to contact the human to get them to cancel the subscription that I never asked for and I couldn’t pinpoint what it was because the magazine company didn’t have that much information on the company that they basically just randomly start sending me magazines from which makes no sense I would like to be removed from that listing

We provide customer support via our support page **** ******* ********* **************************** where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. As we no longer provide support over the phone, customers can still contact our number 877-202-9589, and leave a detailed voicemail that includes their email address so we can respond. The customer is receiving **** ********* magazine as a result of accepting an offer online or via email. In some instances, as a customer appreciation some online companies and stores will offer a free magazine subscription. It could also happen by answering a simple online survey question. There are no hidden costs, further obligations or automatic renewals associated with the subscription. There was no credit card information passed to us. We have cancelled the order id. 70971146 for Wine Spectator. Please note that based on the timing of the customer's request and the magazine publication schedule, the customer may receive 1-2 more issues before delivery ceases.

Received a magazine subscription I did not order. Call magazine and was told I needed to contact 3rd party that the subscription was ordered through.

*** ******* is receiving a complimentary subscription to Vanity Fair, order ********** accepted through an email or online offer. In some instances, as a customer appreciation, some online companies or stores will offer a free magazine subscription. It could also happen by answering a simple online survey questions. We did not collect any payment information and there are no hidden costs. The order has been cancelled. Since publishers print labels in advance, the customer may receive 1-2 more issues before delivery stops. Also, we have submitted a request to remove *** ********* personal information from our database. Our information is easily available online and we appreciate the opportunity to further assist our customers. If *** ******* needs further assistance, he can contact us Monday-Friday from 8:00AM-5:00PM, EST, or he can refer to our support page at: support.bluedolphin-magazines.com.

I ordered two magazines via a Girl Scout fundraiser managed by M2 Media in the fall of 2021. It is now April of 2022 and I have not received any issues of the Food Network magazine which I ordered. I had called the company at the end of January and was told my subscription would start in March since the publisher changed it from 10 issues (which was on my confirmation) to 8 issues. I told them this was bait and switch. At the end of March I contacted them again and was told my 1st issue would arrive March 25. It never came. I contacted them recently and was told they checked with the publisher and it should have been delivered. Their suggestion was that I register for “postal watch” with US Mail. They said they’d extend my subscription an additional month and I should keep an eye out for the next issue in May. I responded that I already have Informed Delivery and that Informed Delivery does not show/list magazine deliveries. I also said that if I never receive the magazines it is not helpful to extend the subscription. I am receiving the other magazine I ordered so I doubt it is an issue with my mail carrier. Obviously the CSRs at M2 Media do not know what they are talking about or are from an international contact center. I am frustrated with this program and company. I definitely will never participate in this Girl Scout fundraiser again.

Due to the many unprecedented and continuing situations caused by COVID-19 and it’s variants, and health safety and mandated restrictions resulting in limited staff availability for publishers, the industry is experiencing significant delays in magazine fulfillment. As our company is a third-party processing agency, we do not ship the subscriptions and we are unaware of delivery problems unless notified by the customer. The customer first contacted us in January to inquire about her magazine. Standard processing/delivery times would have put delivery time around the time that she contacted us, so our agents contacted the publisher, on her behalf. This is when the publisher let us know that they were behind on fulfilling these orders and that the customer should receive their first issue by March 25th. At that time, for the customer's trouble and inconvenience, we submitted a complimentary renewal of the **** ******* ********* When the customer reached out to us again on March 31st, we contacted the publisher again and they informed us that they are showing no signs of delivery problems. When this is the case, we verify with the publisher that the subscription is being delivered by the ****, and not by an independent delivery agent. We found that the customer’s subscription was being delivered by the ****. When the publisher is not showing any signs of delivery problems, we usually recommend that the customer set up Postal Watch, a free service offered by the post office, to monitor the mail that comes into the post office. This will help determine if the delivery problem is between the publisher and the post office, or the post office and the residence. The customer let us know that she already has this service in place and that they have no records of the magazine ever making it to the post office. At this point, we have offered to leave the original order in place, along with the complimentary renewal, just in case it was a mishap in delivery that the customer did not receive the first issue. Alternatively, we have offered to cancel this order and refund the customer for this title. As always, we are committed to assisting this customer with obtaining a satisfactory resolution.

I am receiving mail for Jameson Carey at my address. When I called GOLF magazine and asked who Jameson Carey was and why my address was given with this name they referred me to M2Media group at (they would not let me list the number) for information, I called and the recording said they could not accept calls at this time. I looked them up online and called the number listed on thei website at (they would not let me list the number) and got the same recording. I am also getting People magazine which I never ordered with a different name on the label.

The customer is receiving Golf and Cottages & Bungalows through a partner site, Reward Survey. Reward Survey is a site designed for customers to share their opinions and, in turn, they are provided with points to redeem for magazines. As such, no payment was obtained for this order. The only information needed for these orders was a shipping name and address; we have no additional information to “trace” or locate who originated the order. Both subscriptions were cancelled as requested. Since the publishers print address labels in advance, the customer may receive 1-3 issues before delivery stops. Our phone number (877-202-9589) can be searched online or can be found on the customer’s statement. Our hours are 9:00 a.m. to 5:00 p.m., EST. Our customer service response team also provides support via email on our support page: support.bluedolphin-magazines.com. The customer did contact us by email on 2/22/22 and was responded to on 2/23/22.

We have received 2 different magazines in the past month - (2 copies of 1 and 1 copy of the other one) that we did not subscribe to. They are coming in someone elses name at our address and we have never even heard of this person, We have sent them back thru the post office as well as called a number in one of the magazines about getting them. She is supposed to have canceled them, but told us to get a hold of **** ******* ****** ***** as they are the ones that the orders came thru. According to what I am seeing it appears that they are known for doing this. Why cannot the company not be closed and fined as well. They do not deserve 1 star more of a minus 5 stars.

We apologize that this customer is receiving subscriptions in an invalid name at their address. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question. Any subscription processed in this manner are partner paid and we do not collect any payment information from the subscriber. In order for us to locate and cancel the subscriptions in question, please provide the full address and to whom the magazine is being addressed to.

About 6 months ago I started to receive ***** ********** magazine out of the blue, about every other month. In short order, I began to receive an invoice requesting payment in the amount of $24.95. As both a cancer survivor and someone who is incredibly sensitive to strong odors - cigars give me an instant migraine if I am unfortunate enough to be around one - I absolutely did not order this subscription. I contacted ***** ********** and was informed that a group called M2 Media group had 'placed the order on my behalf'. The lady who replied to my email also cancelled my invoice, so thank you ***** **********. I have never heard of M2 Media Group. I don't know when or how M2 Media Group decided that I needed to order ***** **********. A company whose practice is so shady and so unethical needs to be stopped. Thank you.

We greatly apologize for any inconvenience that receiving this subscription has caused. As a magazine processing agency, we receive and process subscription orders that are provided to us through many different vendors. Some of the companies that submit orders to us will provide customers with complimentary subscriptions. This is often initiated when visiting one of their online sites. In this case, an order was placed through the online shopping site *****. As a "thank you for your order", Tanga will send out a complimentary magazine. The subscription is completely complimentary, with no payment at the time the order is placed; nor is there ever an automatic renewal that would occur in the future. The publisher of the magazine may send out a postcard that would allow the customer to renew directly through their agency. However, this is not an invoice, as no payment information was ever received or provided to our company or the publisher. For customer convenience, we have ensured that all information on file for this order is removed from our database.