BBB Accredited Business since
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Express Kitchens offers the design, services, and installation of kitchen cabinets, as well as laminate, granite, silestone, countertops.
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A BBB Accredited Business since
BBB has determined that Express Kitchens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Express Kitchens include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||11|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Parag Mehta, Owner/Member Mr. Hitesh Kothari, CEO Mr. Shibu Thankhachan, Controller
Kitchen Cabinets & Equipment - Household Kitchen & Bath - Design & Remodeling Cabinet Equipment & Supplies Granite Cabinet Doors Cabinets Countertops Countertops - Concrete
Alternate Business NamesExpress Countertops, Kitchens & Flooring, LLC
2415 Dixwell Ave
Hamden, CT 06514 (203) 287-0039 Directions
303 Boston Post Rd
Orange, CT 06477 (203) 283-4909 Directions
3080 Main St
Hartford, CT 06120 (860) 247-1000 Directions
3310 Berlin Tpke
Newington, CT 06111 (860) 436-3686 Directions
67 Federal Rd Bldg B
Brookfield, CT 06804 (203) 546-7290 Directions
779 Wolcott St
Waterbury, CT 06705 (203) 528-4958 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I went to the professionals because I didn't want to do it myself, I needed a cabinet with a trash basket inside, I had to pay extra to modified the cabinet and when I got it the insert for the trash didn't fit, they told me they don't make one that fit the cabinetI had to put that cabinet because I need to install the stone countertop that was cut already for that cabinet, but it is a useless cabinet not even close to what I pay forEven I didn't get the insert for the trash can, I have not get the money back
Desired Settlement: I want them to fix the cabinet to make it what I pay for in my house because it is install already, or give me 100% of the money back so I can hire a carpenter to make this a functional cabinet
From: ****** *******
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/6/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We ordered and paid for counter tops for our kitchen on May 6, 2013. We were told that we would have them in 3 - 4 weeks. At 4 1/2 weeks they delivered the 5 counters, one that had bad coloring compared with the other 4, and one with a chip in it. Thirteen days later they arrived again with the 2 problem tops. The new one that replaced the one with a chip, now has 2 chips, and the other, although the color is right, has a seam that is not flush, and now there was also a chip in it. Eight days later we went to Hartford to see the progress, since we were tired of disconnecting the plumbing for each visit. The seam was still not flush and nothing had been done about the chips. We went back the next day and reluctantly accepted the counters. (There are tiny chips along the edges of some.) Twelve days later they installed the counters. In the process they put 4 chips in my porcelain sink. One is 6 inches long and about 1/2 in high. That one is in the front of the sink. They claim it is not their fault, that the sink was old. The sink had no chips when they started. They never mentioned the damage when they were here. They said to wait to clean up the area around the sink when the caulking was dry. We have also noticed that one counter doesn't even reach the end of the cabinet. It seems to me that 9 1/2 weeks is a long time to wait for poor workmanship and damage to a good sink. They offered us something for all our problems before the sink problem. We accepted a 4 ft.finished counter for my workshop of any light color. I feel they should either fix or replace our sink. We now have the hole cut in the counter for a sink of this size. If we have to replace it and can't find one the same size we will have to buy a new counter. Product_Or_Service: Counter tops
Desired Settlement: Fix or replace sink
Business Response: Business Response /* (1000, 5, 2013/07/31) */ Customer purchased counters only from Express Kitchens, Customer wanted to reuse their old sink which we put in. When we finished no damage was noted on the paperwork. Inspite of this we have contacted ***** and have ordered a touch up enamel kit to try and repair the chip. Customer has agreed to this solution and we will take the necessary steps to address his concerns Consumer Response /* (3000, 12, 2013/08/22) */ Express Kitchens came out yesterday to repair my sink. The sink still is in very poor condition. I am still very displeased with their response and the work they have done. I have given up ever getting any satisfaction from them. I don't think they really care about their customers after they get the money. I am left with a damaged sink, counters with small chips, and one counter that doesn't reach the end of the cabinet, and that counter is also not level. This job was supposed to be done in 3 - 4 weeks. We ordered and paid in full on May 6, 2013. To say the very least we are very disappointed in the job and the time it has taken.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|4/1/2013||Problems with Product/Service|
|3/20/2013||Problems with Product/Service|
|8/27/2012||Problems with Product/Service|
|8/15/2012||Problems with Product/Service|
|5/3/2012||Problems with Product/Service|
|2/28/2012||Problems with Product/Service|
|7/25/2011||Problems with Product/Service|