BBB Accredited Business since
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Specialty Plumbing Supply Co., Inc. offers bathroom and kitchen remodeling, countertops, sinks, faucets, fixtures, shower doors and custom shower bases.
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A BBB Accredited Business since
BBB has determined that Specialty Plumbing Supply Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Specialty Plumbing Supply Company, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David E. Liebman, President
Kitchen & Bath - Design & Remodeling Kitchen Remodeling Tile - Ceramic - Contractors & Dealers Bathroom Remodeling - Walk-In Tubs Countertops Kitchen Accessories Plumbing Fixtures, Parts, Supplies - Retail Shower Doors & Enclosures Whirlpool Bath Equipment & Supplies Residential Remodelers (NAICS: 236118)
Alternate Business NamesSpecialty Bath & Kitchen
585 Hazard Ave
Enfield, CT 06082 (860) 749-5112 (860) 573-7908 Directions
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Additional Phone Numbers
- (860) 573-7908(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I hired Specialty Plumbing Supply to repair an on-demand hot water system in my home in March 2014. A gentlemen came out to the home and I was charged $125.00 for a service call. I was told that I would be charged $125.00 for a second call plus the parts for the repair. After a week with no information regarding the part that was ordered I called the gentlemen who came to my home who informed me the part was in and Specialty Plumbing Supply would call me for an appointment. I had to call them numerous times to finally get another service call in April. The same gentlemen came to my home, spent a half hour and showed me the receipt for the part ordered which was $60.00. Yesterday November 6, 2014 I received in the mail a copy of a receipt from Specialty Plumbing Supply for a charge on my**** for $335.00 for the second service call in April 2014. I most certainly did not authorize this charge to my **** card. Why is Specialty Plumbing Supply holding on to my**** information for 7 months after the initial charge of $125.00 which was authorized? I disputed this charge with my**** and it will be removed from my account. I am also disputing this severe overcharge for a second service call.
Desired Settlement: I would like a correct bill send for no more than the $125.00 and the $60.00 for the price of the part. I will be happy to mail them a check for that service. My credit card information properly destroyed (per law) and an apology for the time and aggravation this has caused.
Customer Reviews Summary