BBB Accredited Business since

Specialty Plumbing Supply Company, Inc.

Phone: (860) 749-5112 Fax: (860) 749-5199 View Additional Phone Numbers 585 Hazard Ave  Rt 190, Enfield, CT 06082

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Specialty Plumbing Supply Co., Inc. offers bathroom and kitchen remodeling, countertops, sinks, faucets, fixtures, shower doors and custom shower bases.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Specialty Plumbing Supply Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Specialty Plumbing Supply Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Specialty Plumbing Supply Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 17, 2002 Business started: 07/29/1998 Business started locally: 07/29/1998 Business incorporated 07/29/1998 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Mr. David E. Liebman, President
Contact Information
Customer Contact: Ms. Donna Liebman, Customer Satisfaction Representative
Business Category

Kitchen & Bath - Design & Remodeling Kitchen Remodeling Tile - Ceramic - Contractors & Dealers Bathroom Remodeling - Walk-In Tubs Countertops Kitchen Accessories Plumbing Fixtures, Parts, Supplies - Retail Shower Doors & Enclosures Whirlpool Bath Equipment & Supplies Residential Remodelers (NAICS: 236118)

Alternate Business Names
Specialty Bath & Kitchen

Additional Locations

  • 585 Hazard Ave
    Rt 190

    Enfield, CT 06082 (860) 749-5112 (860) 573-7908


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/3/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I hired Specialty Plumbing Supply to repair an on-demand hot water system in my home in March 2014. A gentlemen came out to the home and I was charged $125.00 for a service call. I was told that I would be charged $125.00 for a second call plus the parts for the repair. After a week with no information regarding the part that was ordered I called the gentlemen who came to my home who informed me the part was in and Specialty Plumbing Supply would call me for an appointment. I had to call them numerous times to finally get another service call in April. The same gentlemen came to my home, spent a half hour and showed me the receipt for the part ordered which was $60.00. Yesterday November 6, 2014 I received in the mail a copy of a receipt from Specialty Plumbing Supply for a charge on my**** for $335.00 for the second service call in April 2014. I most certainly did not authorize this charge to my **** card. Why is Specialty Plumbing Supply holding on to my**** information for 7 months after the initial charge of $125.00 which was authorized? I disputed this charge with my**** and it will be removed from my account. I am also disputing this severe overcharge for a second service call.

Desired Settlement: I would like a correct bill send for no more than the $125.00 and the $60.00 for the price of the part. I will be happy to mail them a check for that service. My credit card information properly destroyed (per law) and an apology for the time and aggravation this has caused.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Specialty Plumbing Supply Company, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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