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BBB Accredited Business since
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Wrought Iron Works, LLC offers the design, fabrication, and installation of iron fences, gates, indoor and outdoor railings, balconies, straight and spiral staircases, welding, repairs, restorations and custom small items.
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A BBB Accredited Business since
BBB has determined that Wrought Iron Works, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wrought Iron Works, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Romer Fernandez, Owner Sandra Koper, Office Manager Mr. Luis Rodriguez, Owner
Iron Work Railings Stair Builders Fence Contractors Gates Welding Fence - Sales, Service & Contractors Other Foundation, Structure, and Building Exterior Contractors (NAICS: 238190)
Products & Services
Wrought Iron Works, LLC is made up of second generation wrought iron workers, and has been in business since 2000. We offer traditional designs as well as custom designs and will work with you every step of the way to create the exact design for you.
2575 Albany Ave
West Hartford, CT 06117 (860) 523-4457 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We commissioned Wrought Iron Works to make an arched (eyebrow) storm door with security lock and screens. The initial construction and installation was to take place in mid-September. Romero came to our home and assured my husband and I he could manufacture a door I had designed. I gave him drawing of the door and he stated the only problem would be finding a glass company to manufacture the glass. I found a glass company in Middletown, Middletown Plate Glass who guaranteed they could make the glass as long as the door company gave them the exact measurement. Due to unforeseen problems with the manufacturer of iron, according to Phil the office manager, our door was delayed. (SEE EMAIL BELOW) After the manufacturing delay the door needed to be taken to Middletown Plate Glass for fitting a tempered glass inserts for the top and bottom of the door. Because Romero, the artistan, did not install sleeves for the door, again there was a delay.We were promised several different installation dates. We were promised on December 26, 2013, our door would be installed, it was first on his list, the first of the year. On January 12, 2014 we called again demanding our deposit back. We were assured the door would be installed within a couple of days. Our door was installed and the quality and fit are an embarrassment. There are a number of gaps in the door (2 inch gap from the bottom of the door to the ground, and 1 2 inch gap around the frame), the windows are not fitted, we only received the top portion of screens for the door not the bottom, the lock is of a poor quality and could easily be broken, there isnt a hinge mechanism, the paint was not cured, and the door was welded not screwed into the frame.I emailed the company and I have not received any response. I asked that the door be removed and I receive a full refund for the deposit and the glass that is worthless.Inboxx Wrought Iron Works LLC email@example.com 9/23/13 to me Hey Maureen,Just wanted to give you an update. Part of the material is in back order, which will slightly delay the fabrication of the gate. We are expecting to get the rest of the material by the end of the week. We will contact you as soon as it is delivered to give you a more accurate idea of the day of installation. Sorry for any inconvenience and thank you for your patience. Philip L. Office Manager WROUGHT IRON WORKS, LLC
Desired Settlement: I want the door and frame removed and a full refund for the door, glass, and labor.$450.00 for the deposit on the door plus tax and 423.94 for the glass (includes tax and labor).
Business Response: My name Romer(not Romero) I'm a member from wrought iron works my apologies for any inconvenience that I might cause
I try to accommodate every possible thing that I could to satisfy my customer this was a custom-made Wrought iron door build to the customer specification
Unfortunate the end result of the wrought iron door she was not happy and for that I feel very sorry
Wrought iron works will refund the amount of $873.94
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/1/2013||Problems with Product/Service|