BBB Accredited Business since

Phoenician Home Improvement, LLC

Additional Locations

Phone: (860) 748-0541 Fax: (860) 438-7580 11 Heritage Dr, Berlin, CT 06037

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Phoenician Home Improvement, LLC offers exterior remodeling; siding, roofing, windows, doors and decks.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Phoenician Home Improvement, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Phoenician Home Improvement, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Phoenician Home Improvement, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 06, 2007 Business started: 10/29/2003 Business started locally: 10/29/2003 Business incorporated 10/29/2003 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Antoine M. Sakr, Owner
Contact Information
Principal: Mr. Antoine M. Sakr, Owner
Business Category

Home Improvements Home Improvements - Additions Patio & Deck Builders Deck - Repair Deck Builder Roofing Contractors Siding Contractors Construction & Remodeling Services Bathroom Remodeling Windows - Installation & Service Doors Doors - Patio Doors - Installation Doors - French Doors - Vinyl Windows & Doors - Installation & Service Windows Windows - Wood Windows - Vinyl Windows - Egress Baths Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Residential Remodelers (NAICS: 236118)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM

Additional Locations

  • 11 Heritage Dr

    Berlin, CT 06037 (860) 748-0541

  • 143 Whiting St Unit B

    Plainville, CT 06062 (860) 410-5115


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2014 Problems with Product/Service
2/20/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have called **** **** at least 10 times to send me the receipt for the work done. I had $10,800 (ten thousand eight hundred dollars) worth of ****** windows and doors put in my house in **********. I called so many times requesting him to send the receipt for the full payment made. I am still waiting for the receipt. He was supposed to have sent it more than a month ago. This is not the way to treat a loyal customer who has paid on time. This receipt is needed for my tax purposes and to obtain a loan to ensure that there are no outstanding bills on the house.

Desired Settlement: Please contact him to send me the receipt.

Business Response:

The invoice (Paid in full) has been sent to ** ****** more that once Via email. It must have been going to junk mail .

We got in touch with ** ****** today and made sure he received it.