This business is not BBB accredited.

Old Newtown Builders LLC

Phone: (203) 816-5116 Fax: (800) 858-8941 View Additional Phone Numbers

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Old Newtown Builders LLC offers new home construction, remodeling, historic preservation, energy efficiency, home performance, green technologies, kitchens, baths, cabinetry and millwork, doors and windows, design/build, project management and consulting.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Old Newtown Builders LLC include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Old Newtown Builders LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Old Newtown Builders LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2008 Business started: 12/31/2004 Business started locally: 12/31/2004 Business incorporated 02/09/2005 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James M. Donnelly, Owner
Contact Information
Principal: Mr. James M. Donnelly, Owner
Business Category

Home Improvements Home Improvements - Additions Siding Contractors Construction & Remodeling Services Bathroom Remodeling Windows - Installation & Service Doors - Installation Construction Management Home Design & Planning Kitchen & Bath - Design & Remodeling Kitchen Remodeling Building Restoration & Preservation Carpenters

Service Area
Western Connecticut

Additional Locations


    PO Box 696

    Monroe, CT 06468


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/14/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Contractor lied about skills, work didn't meet quality, engineering & code requirements. Overcharged, stole materials, damaged prop and ran off with $ We hired *** ******** the owner of Old Newtown Builders, LLC in Monroe, CT to perform restoration and repair work on our barn. We signed a contract and were assured he was experienced and qualified to do the work. *** ******** / Old Newtown Builders, LLC was paid a considerable amount of money yet was unable to actually perform the work nor progress the project. Despite explicit guidance and support from the project engineer and abundant patience taking considerable time in weekly (lack of progress) meetings, what his attempts were of such poor workmanship and did not meet engineering guidance or specifications, quality or building code. We later learned that *** ******** / Old Newtown Builders, LLC overcharged for materials and labor and damaged our property. The estimate to remediate his failed work, repair and replace is over $50,000. *** ******** / Old Newtown Builders, LLC didn't meet any deadlines. Despite being severely behind schedule *** was only onsite 5 days in one month resulting in his own project deadline of 5 weeks extending into 4 months. Even then, not one part of the project was correctly done nor completed and none of his work passed ********** by the engineer or building inspector. In short, *** ******** / Old Newtown Builders, LLC fraudulently misrepresented his qualifications and the scope of his operations and capabilities. When *** ******** was simply asked on multiple occasions to remedy his numerous failings he packed up and left--with our money. He was then witnessed taking materials we were charged and had paid for and this has been reported to the Police. Despite our many payments to *** ******** / Old Newtown Builders, LLC, according to his subcontractors, they have not been paid. We have requested our money be simply returned but no response from *** ******** / Old Newtown Builders, LLC has been forthcoming. A detailed written assessment prepared with the guidance of the project engineer and his subcontractors (along with our written request for our money to be returned) is available and can be emailed for your review.

Desired Settlement: Either full refund of all money paid to *** ******** / Old Newtown Builders LLC ($11,116.52) and the release of his fraudulent property lien claim OR the cost for us to remediate and repair his failed efforts. We have already spent over $25,000 (paid invoices without labor) to date and are not close to being done correctiing his failings contained in the assessment.

2/13/2013 Problems with Product/Service
1/23/2013 Delivery Issues
10/30/2012 Problems with Product/Service