This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Old Newtown Builders LLC offers new home construction, remodeling, historic preservation, energy efficiency, home performance, green technologies, kitchens, baths, cabinetry and millwork, doors and windows, design/build, project management and consulting.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Old Newtown Builders LLC include:
- Failure to respond to 3 complaint(s) filed against business
Factors that raised the rating for Old Newtown Builders LLC include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James M. Donnelly, Owner
Home Improvements Home Improvements - Additions Siding Contractors Construction & Remodeling Services Bathroom Remodeling Windows - Installation & Service Doors - Installation Construction Management Home Design & Planning Kitchen & Bath - Design & Remodeling Kitchen Remodeling Building Restoration & Preservation Carpenters
Service AreaWestern Connecticut
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 696
Monroe, CT 06468
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 858-8941(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contractor lied about skills, work didn't meet quality, engineering & code requirements. Overcharged, stole materials, damaged prop and ran off with $ We hired *** ******** the owner of Old Newtown Builders, LLC in Monroe, CT to perform restoration and repair work on our barn. We signed a contract and were assured he was experienced and qualified to do the work. *** ******** / Old Newtown Builders, LLC was paid a considerable amount of money yet was unable to actually perform the work nor progress the project. Despite explicit guidance and support from the project engineer and abundant patience taking considerable time in weekly (lack of progress) meetings, what his attempts were of such poor workmanship and did not meet engineering guidance or specifications, quality or building code. We later learned that *** ******** / Old Newtown Builders, LLC overcharged for materials and labor and damaged our property. The estimate to remediate his failed work, repair and replace is over $50,000. *** ******** / Old Newtown Builders, LLC didn't meet any deadlines. Despite being severely behind schedule *** was only onsite 5 days in one month resulting in his own project deadline of 5 weeks extending into 4 months. Even then, not one part of the project was correctly done nor completed and none of his work passed ********** by the engineer or building inspector. In short, *** ******** / Old Newtown Builders, LLC fraudulently misrepresented his qualifications and the scope of his operations and capabilities. When *** ******** was simply asked on multiple occasions to remedy his numerous failings he packed up and left--with our money. He was then witnessed taking materials we were charged and had paid for and this has been reported to the Police. Despite our many payments to *** ******** / Old Newtown Builders, LLC, according to his subcontractors, they have not been paid. We have requested our money be simply returned but no response from *** ******** / Old Newtown Builders, LLC has been forthcoming. A detailed written assessment prepared with the guidance of the project engineer and his subcontractors (along with our written request for our money to be returned) is available and can be emailed for your review.
Desired Settlement: Either full refund of all money paid to *** ******** / Old Newtown Builders LLC ($11,116.52) and the release of his fraudulent property lien claim OR the cost for us to remediate and repair his failed efforts. We have already spent over $25,000 (paid invoices without labor) to date and are not close to being done correctiing his failings contained in the assessment.
|2/13/2013||Problems with Product/Service|
|10/30/2012||Problems with Product/Service|