Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Total Mechanical Systems, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTotal Mechanical Systems, LLC

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.27/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/10/2015

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Total Mechanical Systems, LLC offers Residential and Commercial Air Conditioning services, as well as Heating, Ductless, Plumbing, Water Treatment, Electrical, Propane, Drain Cleaning, and Water Heating installation, repair, and maintenance services.
    Their technicians install, service, and maintain ductless mini-split systems, boilers, heat pumps, furnaces, central air conditioning and water heaters and now offer propane delivery and installation. They also install air purification systems.

    Products & Services

    Heating, Air Conditioning, Plumbing, Electrical, Gas Conversion, Water Heaters, Generators, Propane, Drain Cleaning, Water Treatment, Indoor Air Quality

    Business Details

    Location of This Business
    74 Northwest Dr, Plainville, CT 06062-1164
    BBB File Opened:
    1/27/2005
    Years in Business:
    22
    Business Started:
    4/19/2002
    Business Incorporated:
    4/19/2002
    Accredited Since:
    8/10/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • Licenses: #s P1 0278957, S1 0394806, SM1 0002534, E1 0207840, HIC 0634532, HIS 0557214, LEAD NAT-F112610-2
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    • Total Bath Systems

      Total Fuel Service

    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Nick Dell'Aera, President
    Contact Information

    Principal

    • Mr. Nick Dell'Aera, President
    Additional Contact Information

    Fax Numbers

    • (860) 314-1613
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I contacted total mechanical Systems trough **** *****, a guy came and explained how the systems work he recommended 3 systems total. One downstairs and 2 upstairs( when he noticed that we did not have heat what so ever upstairs) I then called to say if one is enough for downstairs one should be enough for upstairs as well. I asked him if I needed better insulation or anything for the systems to work better and he stared no that the systems made sure they pulled and pushes the hot or cold air from anywhere. He stated I would pay them with our gas savings now I have both gas and a high electricity bill. I call to cancel because I had a friend pass away I called and jeniffer screamed, threatened and bullied me into keeping the systems. She started they would take the permit and the warranty. So they proceeded with installation. Since I didn’t want to start the permit provess and we needed the heat. I called the next day to close permit but they told me they didn’t start it. I called Jennifer and she said there was a check issue. The permit wasn’t paid or started till after the installation well after a whole month. The systems do no lt heat up my house. I have a 2 year old running around a cold house and I have to use my furnance. I tried asking them to take the systems back or give me another discount based on the permit and the lies the salesman told us. If it was stated from the beginning that the walls were going to be an issue I would not have gotten anything. I feel like the soul purpose of Jennifer and the sales man was to get their commission with out providing accurate information. They told me they would work something out with me but they haven’t all they did was re send the check for the permit.
    Read More

    Customer Reviews

    41 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna M

    5 stars

    04/02/2024

    Shout out about Sameer R***. Excellent salesperson. Very knowledgeable as well as personable. He clearly understood the product as well as our needs and did not try to over-sell us. We highly recommend Total Mechanical Systems, solely based upon our experience with Mr. Riaz, who did installs prior to getting into sells for this company. This gives him a huge advantage, as he knows all aspects of the product, which was a mini-split system for us. Thanks, Sameer!! ***** *** **** ****** ********** **

    Total Mechanical Systems, LLC Response

    04/02/2024

    Thanks so much for your incredible review and feedback... we will be sure to share with Sameer and the entire team! We are definitely fortunate to have Sameer on our time - his knowledge and experience are certainly an added bonus! Your recommendation means the world to us - thank you again!

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.