BBB Accredited Business since
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Greenwich Handyman, Inc. offers handyman services, including carpentry, drywall, deck repair, and general home improvements.
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A BBB Accredited Business since
BBB has determined that Greenwich Handyman, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Greenwich Handyman, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Scott Cassano, Office Manager Mr. Christopher Kendall, Owner Mr. Larry Kendall, Co-Owner
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522 E Putnam Ave Ste 8A
Greenwich, CT 06830 (203) 618-1234 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 5/8/2014 I had an appointment for GH to arrive to hang two restoration hardware curtain rods in a small bedroom and re-hang a mirror from one height to the next. Two men arrived and were on location from 7:50am-10:35am to hang 2 curtain rods and rehang a mirror (the mirror took less than 10 minutes). I understand with plaster hanging the rod brackets might be hard but that amount of time seems excessive. I had to take calls from home for work not realizing it would take so long and while they worked I did check in and ask them to come talk to me if any problems. When they finally got the rods up (after the two hours plus to do the brackets) I noted the rods overhang the brackets significantly on one of the windows and Im not sure why that would be. I told them I could not wait for them to fix it since hanging the brackets seem to be what caused all of the time.I didnt expect to be out of work for 2.5 hours for this project. I emailed and called the organization to let them know I was not happy and needed someone to come back and fix the rod. I received an email stating they would resolve asap. I called when I did not hear from them and again was told I'd get a call back. Weeks passed (I subsequently had my neighbor fix the rod which took all of 20 minutes) and I received collection phone calls from the organization. I spoke to multiple different people between May 8 and June 29th when they again called asking for payment. The resolution they proposed was a $50 reduction of a $300 dollar bill. I proposed to pay $150 in total for one hour of work for two men which seems fair to me. I am awaiting a response.
Desired Settlement: I propose to settle for one hour of work (2 men) which the rate they quote is $70/man hour....so $150 in total.
Business Response: I understand why you might think 2 hours is excessive, and if we were installing on sheet rock or masonry walls I would agree. However, as you mentioned they were being installed on plaster walls. For various reasons, it can make the installation much more difficult. Yes, it's true that ***** made a mistake while installing the rods, however, we would have stayed to finish the job correctly if you didn't have to leave. Again, having to leave for work is totally understandable, but that's the only reason we left without the job being 100% correct. In addition, the men are supposed to receive payment for the work upon completion. Before they could review the work and invoice you, however, the men reported that you left, quickly, without saying anything. The invoice we sent was reviewed and questioned before being sent, and the time was found to be justified. Originally you requested that we come back out and fix the issue free of charge, which after discussing with the owners we agreed to. However, when we responded to your email you had already asked your neighbor to complete the job. We would have appreciated the opportunity to make it right. We then presented you with the bill for the time we spent there and you dictated that you would only pay for 1 hour of labor. While we are willing to work with you since you were obviously upset, we cannot offer that deep of a discount (46%). We're offering $50, you're asking for $150, can we meet in the middle at a $100 discount?
What perhaps was once a family organization has turned into a 2 bit racket outsourced to god knows who and I would not trust this organization or it's workers again in my home.
FROM GH: I understand why you might think 2 hours is excessive, and if we were installing on sheet rock or masonry walls I would agree. However, as you mentioned they were being installed on plaster walls. For various reasons, it can make the installation much more difficult. Yes, it's true that ***** made a mistake while installing the rods, however, we would have stayed to finish the job correctly if you didn't have to leave. Again, having to leave for work is totally understandable, but that's the only reason we left without the job being 100% correct. In addition, the men are supposed to receive payment for the work upon completion. Before they could review the work and invoice you, however, the men reported that you left, quickly, without saying anything. The invoice we sent was reviewed and questioned before being sent, and the time was found to be justified. Originally you requested that we come back out and fix the issue free of charge, which after discussing with the owners we agreed to. However, when we responded to your email you had already asked your neighbor to complete the job. We would have appreciated the opportunity to make it right. We then presented you with the bill for the time we spent there and you dictated that you would only pay for 1 hour of labor. While we are willing to work with you since you were obviously upset, we cannot offer that deep of a discount (46%). We're offering $50, you're asking for $150, can we meet in the middle at a $100 discount?v