This Business is not BBB accredited
Brian McHale (dba Windows of Heaven)
Phone: (203) 722-3130 Fax: (203) 840-1988
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Windows of Heaven offers renovations of ecclesiastic and restoration of art glass windows.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Brian McHale (dba Windows of Heaven) include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Brian McHale (dba Windows of Heaven) include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian McHale, Member
Glass - Stained & Leaded
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 5033
Westport, CT 06881
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We gave ***** ****** two 180 year old stainglass windows to restore for us on May 16, 2012. He refuses to give them back to us . We have made multiple calls to him to try and get our money and windows returned. Originally his estimate was for $800 for two windows and a koi lamp fish for repair. He said he was fixing them himself. We gave him a $400 deposit and he took the windows. In June he called and said he needed an additional $200 to pay a painter to fix and paint a broken piece of glass. So we sent him an additional $200. Then in January he said we $700 for the frames to be stripped and **** from ***** ***** ****** ** ******* $200 for the fish. We paid both people. We then said we want our windows back in MArch. We have made multiple calls sent mulitple emails. He recently agreed to sending the windows to **** from ***** ***** Repair the windows and he would pay him the $600 he has from us to repair them. He said he is too busy and can't do them himself. **** has the glass but doesn't have the frames. Now ***** won't pay him and won't give him the frames so we can finish the job. He won't call or email me back. I would like him to pay us our $600 and give **** or us the frames so we can have the job finished. Please help
Desired Settlement: DesiredSettlementID: Refund WE would like our windows back or the frames given to **** from ***** glass repair in Milford asap and we want our $600 back because he has done absolutely nothing to start the restoration. We have paid someone else to do the frame work even though he said he was doing it. He owes us $600 and our frames and windows. We want it all back asap so we can have our windows done. It's been over a year.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.