BBB Logo

Better Business Bureau ®
Start With Trust®
Connecticut

This Business is not BBB accredited

Brian McHale (dba Windows of Heaven)

Phone: (203) 722-3130 Fax: (203) 840-1988   http://www.windowsofheavenstainedglass.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Windows of Heaven offers renovations of ecclesiastic and restoration of art glass windows.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Brian McHale (dba Windows of Heaven) include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Brian McHale (dba Windows of Heaven) include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brian McHale (dba Windows of Heaven)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 20, 2010 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated: 07/24/2009 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian McHale, Member
Contact Information
Principal: Mr. Brian McHale, Member
Business Category

Glass - Stained & Leaded


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 5033

    Westport, CT 06881

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

12/30/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We gave ***** ****** two 180 year old stainglass windows to restore for us on May 16, 2012. He refuses to give them back to us . We have made multiple calls to him to try and get our money and windows returned. Originally his estimate was for $800 for two windows and a koi lamp fish for repair. He said he was fixing them himself. We gave him a $400 deposit and he took the windows. In June he called and said he needed an additional $200 to pay a painter to fix and paint a broken piece of glass. So we sent him an additional $200. Then in January he said we $700 for the frames to be stripped and **** from ***** ***** ****** ** ******* $200 for the fish. We paid both people. We then said we want our windows back in MArch. We have made multiple calls sent mulitple emails. He recently agreed to sending the windows to **** from ***** ***** Repair the windows and he would pay him the $600 he has from us to repair them. He said he is too busy and can't do them himself. **** has the glass but doesn't have the frames. Now ***** won't pay him and won't give him the frames so we can finish the job. He won't call or email me back. I would like him to pay us our $600 and give **** or us the frames so we can have the job finished. Please help

Desired Settlement: DesiredSettlementID: Refund WE would like our windows back or the frames given to **** from ***** glass repair in Milford asap and we want our $600 back because he has done absolutely nothing to start the restoration. We have paid someone else to do the frame work even though he said he was doing it. He owes us $600 and our frames and windows. We want it all back asap so we can have our windows done. It's been over a year.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.