BBB Accredited Business since
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Well Baskets, LLC offers healthy gift baskets and all-natural gift baskets for birthdays, holidays, and special occasions.
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A BBB Accredited Business since
BBB has determined that Well Baskets, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Well Baskets, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Tamara Doherty, Member
Gift Baskets & Parcels Home Decor, Accessories & Gifts - Online Retailer Gourmet Shops Gift, Novelty, and Souvenir Stores (NAICS: 453220)
107 Church Hill Road, GL-1
Sandy Hook, CT 06482 (800) 582-6164 (203) 364-8618 Directions
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Additional Phone Numbers
- (800) 582-6164(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased an item for a gift from Well Baskets on a Friday. That day I received a confirmation email saying the item would ship on Monday. On Monday afternoon, I was told it would be another week before the item shipped because "Unfortunately those dessert products are only made every other week so they are on a two week delivery schedule." This information was no where on the website or in the confirmation email. As the item was a gift, it was time sensitive. My experience with Well Basket's customer service was variable, ranging from friendly but of no help to rude (and it was mostly rude). Well Basket's solution was for me to buy a higher item price that they could ship out immediately. I pointed out that this felt a lot like false advertising and bait and switch practices. They offered me a 10% "Welcome" discount, which still made the price more than the advertised price of the item I had purchased. Although they have said they would offer me a refund (has not happened yet), it does not change my disappointment with the company, with their advertising practices, and with their customer service.
Desired Settlement: In addition to a refunding my money in full, I would like Well Baskets to accurately advertise their shipping practices so that the consumer may make an informed choice. Additionally, in the future, when they make a mistake, I would like to see them respond promptly, courteously, and offering solutions that are not akin to Bait & Switch.
Unfortunately this fresh-baked item was unable to be shipped immediately, and we contacted the customer asking if waiting was an option. Since it was not, we cancelled the order and refunded the entire cost. In an effort to ship something immediately we offered the customer alternative suggestions from our internal warehouse, but none seemed to her liking.
Read Complaint Details
Complaint: I ordered a gift basket for my seven year old granddaughter who just had surgery. First of all, they charged me over fifty dollars for shipping and I did not even know until I looked up the receipt when my daughter called to tell me what was in it. It was 35 dollars for a basket with assorted toys for a seven year old girl. What was in it was a bunch of junk. Dollar store books and a roll of duct tape they said you can use to make things out of. What kind of crap is that for a sick seven year old girl? And why did they not tell me that shipping was so much? It took two days to get there so it is not like it was overnight express. I filed for a refund with ****** so we will see what happens.
Desired Settlement: I have asked for a full refund. Eighty six dollars for a small gift basket is ridiculous no matter what.
This issue has been resolved amicably with the customer. *lease see below for a copy of the transcript posted on ****** where the dispute was initiated.