Business ProfileforQuality Propane, Inc.

I inquired about protocol for changing suppliers because I wasn’t happy with their pricing. When new supplier came to my home for evaluation I was told by the technician that the propane tank was leaking. I called quality propane and told them of the problem. A technician arrived later that evening and told me it was leaking in two places. I and my wife had dinner plans and told them to let themselves out of the yard when finished. Upon returning from dinner we found the tank had been locked and not reconnected. The next morning after not receiving any call from company to tell me why the tank was locked, I called them at 10am and service manager said they needed to get in the house to inspect the appliances for reconnection. I then discussed the technician saying nothing about entering the home for inspection the night before. Some days later I received a bill for service and parts for $142. I then called the service manager to discuss the bill and was told I had to bill you because we had to come back a second time to reconnect. I was not advised by anyone that your company needed to enter the home. Quality propane tank was installed by them and rented by me for approximately 4 or 5 years and was never inspected once by any technicians during this time. How long was the tank leaking and how much propane was lost for how long? Hopefully this is enough information for this matter to be resolved. I don’t believe I should have to pay for a service charge for a rental tank that was neglected and not told they needed access to my house on 1st service repair