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Hocon Gas, Inc. specializes in residential and commercial propane gas, alternative fuel and autogas service. The business services include but are not limited to propane gas delivery, gas appliance sales, installation, service and more.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hocon Gas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 10
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hocon Gas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1984 Business started: 01/01/1952 Business started locally: 01/01/1952 Business incorporated 10/26/1961 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Mr. David Gable, President Mr. Charles Booth, General Manager Mr. William J. Cummings, VP of Operations Mr. Gerard LeFrancois, General Manager Mr. Frank Loyot, Vice President Mr. David McGuire, Director of IT and Risk Mr. Richie O'Niel, General Manager Ms. Connie Reccardo, General Manager Mr. Gino Tarantino, Vice President-CFO
Contact Information
Customer Contact: Mr. William J. Cummings, VP of Operations
Principal: Mr. David Gable, President
Business Category

Gas - Propane - Equipment & Supplies Water Heaters - Dealers Water Heaters - Repairing Appliances - Major - Dealers Gas Burners Gas - Propane Propane Gas Plumbing Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers (NAICS: 423720)

Alternate Business Names
Hocon Gas of Danbury Hocon Gas of Guilford Hocon Gas of Norwalk Hocon Gas of Torrington Hocon Gas of Waterbury Hocon Propane

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.