Business ProfileforOverhead Door Company of Norwich, Inc.

Date work done was 4/10/23 I called in advance, 8 - 10 days prior to appointment; their service manager, Scott, called me back and requested that I take pictures of my doors, give him model numbers, etc. so the appropriate supplies could be ordered in advance. He assured me that the day of the appointment they would have all necessary replacement parts on the truck for the service technician to do the job. When the technician was here, he did not want to perform any of the requested work. Also, he did not have any of our requested replacement materials specific to our door models. And, He said "there is nothing wrong with your doors, leave them that way". We stated to him that you could see daylight through the bottom of the doors, that is why we wanted new weather stripping/molding. He spent 10-15 minutes pulling out the old nails on the door moldings, instead of simply using new nails, and much quicker. I also asked the technician if "Scott" had called him to tell him about our job and service work and he said "no one ever told me about your job" I had to literally force the technician to do the work. Once the work was completed, he said we were all set. We paid him and he left. We checked the doors and they were not even adjusted properly, the doors were at least two inches from the ground, they were never adjusted correctly. He didn't even check to see if they properly closed before he left. We called them immediately to get the technician to come back, and he did, but he was extremely upset and clearly annoyed that he had to come back, he stated "I'm done for the day". The next day I texted the service manager, Scott, about my concerns and issues with our appointment and service call, and he never responded back to me. I called again this week to speak with Scott and finally reached him after two weeks and he said "that should have never happened".We paid over $500 for poor work and had to pay another company the next day over $300 to properly fix the job.