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Description

Overhead Door Company of Norwich, Inc. offers sales and service of garage doors and openers, and awnings for residential and commercial clients.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Overhead Door Company of Norwich, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Overhead Door Company of Norwich, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Overhead Door Company of Norwich, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 22, 2000 Business started: 01/01/1961 Business started locally: 01/01/1961 Business incorporated 05/14/1973 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. Bruce Avery, Customer Service Manager Mr. Craig Amell, Webmaster Mr. Shawn Amell, CFO Mr. Gary Wolinski, COO
Contact Information
Principal: Mr. Bruce Avery, Customer Service Manager
Business Category

Garage Doors & Openers Garage Door Repair Awnings & Canopies Flags & Banners Electric Motors - Dealers & Repairing Fire Doors & Shutters Finish Carpentry Contractors (NAICS: 238350)

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: 9:00 AM - 1:00 PM
Su: Closed
Alternate Business Names
Awnings of Eastern Connecticut LLC OHD of Windham County Overhead Door Company of Brooklyn CT Overhead Door of CT Overhead Door of Norwich CT Overhead Door of Windham County

Additional Locations

  • 70 Merrow Rd

    Tolland, CT 06084 (860) 872-1466

  • 88 Route 2A

    Preston, CT 06365 (860) 889-3848 (800) 462-4003

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Dan the salesman came to my home on October 3, 2015 and measured my garage door. The door was ordered and the garage door was installed on November 16, 2015. The men who installed the garage door stated the measurements for the door were incorrect. I called the week before Thanksgiving to have this corrected and the repairmen came out and still not fix the problem correctly. The door will also not lock and unlock easily. I ended up calling again that same week and was told a salesman would call me and I never received the call. I called again on December 1, 2015 and was told a Mr. Avery would call me back and I never received a call from him either.

Desired Settlement: I am requesting that the garage door be replaced for free with the correct measurement and install the correct size.

Business Response: As per attached paperwork the door that was installed was the correct size for opening. The customer signed for the completed install which was done on November 16, 2015. The opening is not plum and the floor is not level and has a drop sill, the tech that went out to do the service call explained that to the customer. He adjusted the door to make it fit as tight as it can possibly can be. In order to make it fit in the drop sill the salesman and the tech explained that the opening would have to re-framed. The customer was aware of that change. We have done everything possible to make the install as complete as we can. I was informed of this complant at 4:18 pm on December 1, 2015 and recieved the complaint this morning via email from the BBB. i

Consumer Response:
Complaint: ********

I am rejecting this response because: the Door is not the right fit. The installers even said it was not the right size. I had no choice but to have the door installed because when they took the old one down it was in pieces. 
Sincerely,

******* *****

Business Response: The door is the correct size for the opening as I explained in the original response.  Due to the opening not being square and the door being made of steel, it would appear to the customer that way. The customer chose not to do the re-frame. The tech that did the service call adjusted the door so it fits as tight as conditions allow.

7/14/2014 Billing/Collection Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Overhead Door Company of Norwich, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)