BBB Accredited Business since
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Lillian August Designs, Inc. offers furniture, antiques and interior designer services.
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A BBB Accredited Business since
BBB has determined that Lillian August Designs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lillian August Designs, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Type of Entity
Business ManagementMr. John Weiss, C.O.O. Ms. Cyndi Schroeder, Customer Service Manager
Furniture - Retail Interior Decorators & Designers Antiques - Dealers
Alternate Business NamesLillian August Warehouse
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Additional Phone Numbers
- (203) 629-1539(Phone)
- (203) 838-8026(Phone)
- (203) 847-1596(Phone)
- (203) 226-2514 (Fax)
- (203) 629-1940 (Fax)
- (203) 852-0527 (Fax)
- (860) 561-4114 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a bed from Lillian August with a fabric that never should have been sold as bed upholstery. I had two service technicians out one of whom made the problem exponentially worse. I was then informed by the company that I had damaged the product myself by steaming. The fabric was only damaged after the repair person came to my house. Until that point, it was simply matted down. Now the whole texture of the fabric on a headboard has been ruined by their technician and I'm being told it's my fault. Not only this, but I can't get anyone to return a phone call. This level of service is horrifying considering what they charge for their products. Rather than acknowledge their error, they are blaming the customer.
Desired Settlement: I would like the bed reupholstered in a fabric that will wear reasonably, what they should have sold me in the first place. If this were my fault, I would be more than happy to take the blame. It is incredibly disappointing to see a company trying blame the customer for their faulty product.
Business Response: Business Response /* (1000, 8, 2013/07/22) */ Contact Name and Title: ***** ******** Mgr Cust s Contact Phone: XXXXXXXXXX ***** Contact Email: **********@*************.com Customer special ordered a bed with custom fabric on 2-13-13 special orders are not subject to cancellation. Took delivery on 4-11-13 called the next day there was marks in fabric - tech out on 4-26-13 steamed shading /knapp marks customer inspected and accepted as complete. Cust called again on 5-1-13 more marks (this is a velvet type fabric -prown to shading and markings) -cust steamed herself and called thought she made it worse- tech sent our as a courtesy on 6-21-13 he re-steamed fabric.I spoke to customer on 6-26-13 explained we would look into if fabric had any issues - found from vendor there were none - however since she's unhappy offered recovering the bed for her - she will be in to look at fabric. this should be all set
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/20/2012||Problems with Product/Service|
|9/23/2011||Problems with Product/Service|
|9/14/2011||Problems with Product/Service|