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Description

From You Flowers, LLC specializes in online retail of flowers, plants and gift baskets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that From You Flowers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for From You Flowers, LLC include:

  • Length of time business has been operating
  • Response to 514 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

514 complaints closed with BBB in last 3 years | 151 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 74
Billing/Collection Issues 13
Delivery Issues 222
Guarantee/Warranty Issues 37
Problems with Product/Service 168
Total Closed Complaints 514

Customer Reviews Summary Read customer reviews

51 Customer Reviews on From You Flowers, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 47
Total Customer Reviews 51

Additional Information

BBB file opened: March 09, 2004 Business started: 11/01/2002 in CT Business started locally: 11/01/2002 Business incorporated 02/22/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Amendola, Operations Manager Mr. Michael Chapin, COO Ms. Megan Falck Mr. Charlie Lemieux, VP Corporate Services
Contact Information
Principal: Mr. James Amendola, Operations Manager
Related Businesses
EvesAddiction.com SilverBrilliance.com
Business Category

Florists - Retail Florist - Funeral Bouquets & Wreaths Gift Baskets & Parcels Plants - Retail Internet Services Internet Shopping Florists (NAICS: 453110)


Additional Locations

  • 143 Mill Rock Rd E

    Old Saybrook, CT 06475

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a floral arrangement for a sick friend to arrive at her hospital no later than 4:00 PM PST, paying the extra $12 at 12 PM PST for the 4 hour delivery window. No word from the friend at 4, so I emailed From You Flowers customer care. I then noticed the horrible reviews they had on **** for poor delivery, and contacted them by phone immediately to make sure that they were going to deliver today or refund the expedited fees as well as the $12 4 hour window fee. They had to call the florist, who said the driver was not picking up and I would receive a notification via email. As a customer paying for a service, I should NOT have to investigate if said service has not occurred.

Desired Settlement: The business needs to work closer with their florist partners to deliver the service they advertise. Also, I believe their organic rankings on search engines should be lowered. Had I seen the **** reviews prior to seeing From You Flowers show up in 2nd position, I would NOT have ordered from them.

Business Response: We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email.  We are considering this case closed. If the customer does contact us back we will be more than happy to resolve any further issue. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for mother in the hospital. Mother was discharged so I called to cancel flowers. First call was told they cannot help me. Asked to speak to manager and never allowed me to do that. I was told to call *** to get it cancelled. Called *** and was given the wrong tracking number. Called flower place a second time and told again they cannot help me. They gave me correct tracking number. Called *** a second time. They informed me my flowers haven't been shipped from the company yet and that only a shipping label was created. Called flower place a third time and asked to speak to manager. Spoke with "Ashley" who claimed to be a manager. I asked why she couldn't cancel the order if it hasn't left the company yet. She told me all she could do was re-route the flowers. So begrudgingly I had the flowers re-routed to another location since no one would be at the hospital to receive them. At 10:30 p.m. Last night I received an email that says they shipped from the company. This morning I received another email that says they were delivered to the hospital.

Desired Settlement: I just want to get a refund. I do not feel the company handled this well. If they had not shipped the flowers yet then why couldn't they cancel them? They had 24 hours before the expected delivery date. Also, why did they tell me they would re-route them and take my information only to lie to me?

Business Response: This case has been completely resolved. We have issued the customer a credit of $22.98 and emailed a $20.00 gift card, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to order flowers before the same day deadline on Saturday August 15, 2015. I paid the extra amount for same day delivery. No flowers were delivered. I called and spoke to Judex on Sunday, August 16. He apologized and said that the vendor was closed on Sunday, so they would be delivered Monday. He was supposed to reimburse my fee for same day delivery. I have not seen that yet. They did issue a $15 coupon for me to use in the future. Monday I go a message to call. This call was to verify that I wanted flowers delivered on Monday. I was frustrated but said yes I did. That evening I spoke to Shatavia who informed me that by the time they got the order in to the vendor they had missed the delivery truck. So the order was to be delivered Tuesday with a free upgrade and a letter of apology to the recipient. Later on Tuesday I was Angela told me the only flowers they could get were white and pink roses. I did not want this so they said my only alternative was a full refund. My flowers are now 4 days late and not even there. I am very unhappy. I do not want to use there service again.

Desired Settlement: I want a free beautiful delivery of flowers to the recipient and a letter of apology. But I want the purple flower display I ordered.

Consumer Response:

This is to inform you that this complaint has been resolved.  

FromYOuFlowers.com did refund my money, send complimentary flowers and a letter of apology to the recipient.

 

Thank you,

****** ******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The company advertised a sale for flowers at $19.99 which was misleading. Then they required you to have a minimum order of $39.99 in order for flowers to be delivered. I paid $14.99 for shipping plus $4.99 for a delivery by 12 noon the following day. The flowers were never delivered. I don't even think this company is legit. They kept giving me the run around. 2 days later and still no flowers delivered. Long holds on phone during customer service. They did not rectify the situation. Very unprofessional and terrible service. I would not recommend at all.

Desired Settlement: I want my full refund for everything that I spent including delivery and fast shipping.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

8/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my girlfriend on wed 7/29 with same day delivery and let them know her place of business closes at 3pm. they werent delivered. i asked for them to be redelivered thursday 7/30 but let them know she was leaving work at 1pm that day. when they werent delivered to her place of business so i gave them her home address and asked for them to be redelivered to her home address later that afternoon or evening. she was home just before 4pm, i spoke with her at 7:20 and they still hadnt been delivered. i asked to have them redelivered from a different florist on friday 7/31 but said she would be leaving work early on friday to go out of town for the weekend. they still couldnt get them there. so after two florists over 3 days and trying her place of business 3 times and her home address once they still couldnt not fulfill my order.

Desired Settlement: i want a full refund and i would ask for free flowers but i have zero faith in this company's ability to deliver them either

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response: they said they were going to refund me but it has not hit my credit card yet and i dont know where "very pleased" came from because nothing about this experienced has me "pleased" 

Complaint: ********

I am rejecting this response because:

Sincerely,

**** ******

Business Response: This case has been completely resolved. We processed a full refund for the customer back  on July 31st. We have informed our customer the refund has been processed on our end and if he is still not seeing it we will need his bank to fax us over information.  We have not heard back from the customer so we are considering the case closed as he has received his refund.  We have made a final contact with our customer to have his bank contact us if there is still an issue, but everything has been done on our end. Please let us know if there is anything else we can do regarding this case.

Thank you

8/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company online about 1pm saturday august 8, 2015 There was a death in the family about 9am that same morning. I was sending the flowers for sympathy. Their website was all about same day delivery. I placed the order because they could get it delivered that same day. I addeded a note to my order to please call me when delivered, and I was also going to get a email of my order # and receipt. Well with everthing going on that day I did not get home till 10:30 that same night. I never rec. a call saying delivery was completed, and checked my email when returned home and nothing. Not one email from this place. I checked again sunday still nothing. I called ************ them 9:01 am monday morning aug. 10th 2015 to see if delivery was completed. I was put on hold then told my order was placed but the company they sub out to that does the delivering did not get the info. because their printer was messing up!!!! They appoligized, & said they would make this top priority, & upgrade my order for the inconvience & return my same day delivery fee. And I will receive email about my order that has not been sent yet. Now its Monday night very late aug. 10th 2015. With all the funeral planing I got home very late again. First thing I did was check my email to see if flowers got delivered, and still nothing. So now I call ************ another phone number for this company to see if they can tell me if this order got delivered today? And I was told the order should of got delivered today but they have no conformation of it because the delivery company has not confirmed it with them yet. She said sometimes delivery drivers take their paper work home at end of day & does not turn it in till next morning. She also told me she would mark my order as top priority and I SHOULD get email and phone call sometime in the morning. I still dont know if my order was delivered, I still have no emails saying they returned my same day del. fee. Its going into the third day now and neither them or myself know if this order has been delivered. Im at the point now I want nothing else to do with this company. I want all my money returned. I live five miles away from the delivery point of the flowers. It do not fell like my sympathy is going to be felt the same way it was intended to, when I live live five miles away from them and they receive the flowers 3 or 4 days later. If this company is not going to return my money they need to send a bouquet of flowers along with a appology letter to this family explaining why they did not deliver my order I placed on saturday aug. 8th 2015

Desired Settlement: letter of appology to the family, why my flowers did not get to them on August 8th 2015 and send them a very nice bouquet

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement on behalf of our company to be delivered to the family. The customer was very pleased with this resolutions. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****

8/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for delivery to a hospital after being told the patient would be there 4-5 days. Within 24 hours, I was told he was released. I immediately emailed the company and they said even though the basket had not been delivered, that they couldn't do anything. They gave me the tracking and told me to call ***. First, the tracking wasn't in the system. *** stated the item hadn't been picked up. So I asked if they could change the address and they stated no; I had to request that through FYF. I made several calls to ***, hoping to get a better answer than the previous one. *** told me each time that only the company could intercept and change the address. I was not authorized to do so. I emailed the company 4 times on July 2 and never got any other update. And of course, the patient never received the gift basket. I'm filing a dispute with ****. I've spent $853 with FYF this year and an additional $882 in 2014. I'm appalled at the lack of customer service I've received.

Desired Settlement: Refund of $95.98 for order ********

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife and she received eight roses. Of the three different "levels" they advertised, I paid for the most expensive. I spent approximately $70 and my wife received an 8 rose arrangement that looked completely awful. I called to complain and I was told they would deliver a new arrangement. This did not happen. In addition, the picture they have in the website for the arrangement I ordered is completely misleading. They need to remove this picture and replace it with a small arrangement of eight roses. I would like a refund and they need to change their advertisement.

Desired Settlement: I would like a refund and they need to change their advertisement for the "you're in my heart" arrangement.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife and they never delivered them after 3 days I had to cancel the order because all they would say is they will deliver them today and they never did.

Desired Settlement: No further contact with them.

Business Response: This case has been completely resolved. We have left the customer several messages and emails regarding this order. As of today we have not heard back from the customer. We are happy to resolve the issue with the customer by offering a complimentary arrangement, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: on 7/13/15, against better judgment (two previous orders with this company and both times the company failed to meet delivery promises. One issue was reported to BBB and a full refund was issued), I decided to try using From You Flowers once again. History has repeated itself...From You Flowers has once again, failed to meet the delivery promises. I ordered flowers to be delivered on 7/14/2015 and as of this writing and complaint, they have not been received or delivered to the recipient!!! I am furious. No flowers, no updates, nothing!!! This is absolutely my last order with this company.

Desired Settlement: Delivery of order as promised to recipient by close of business today, 7/15/2015 and a FULL REFUND to my credit card, as From You Flowers did not come through on their obligation to the customer.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a funeral wreath Peace Eternal Wreath valued at $229.99 on their website and what I received was nothing like the picture of the wreath that I ordered. I feel was deceived and paid too much. I called and emailed regarding my dissatisfaction. Customer rep told me how sorry they were and have already issued a $15 gift certificate. Explained to rep I don't want their gift certificate since I won't be ordering from them anymore.

Desired Settlement: I asked that BBB look into this business for their false advertising and ripping off people's money. Business should be held responsible for false advertising.

Business Response: This case has been completely resolved. We have credited back the customer an additional credit for a total of forty dollars back to her credit card. We have also increased the gift card up to $20.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on the internet for mothers day to be delivered on 05/07/15. I received an email saying the flowers were delivered but they were not delivered. I called and was told to respond by email. I responded by email and all they would say was that the flowers were delivered. I went to my bank and put a stop on the charge on my card but they sent my bank a letter saying the flowers were delivered and my bank charged my account. I never received the flowers and I want my money returned to me.

Desired Settlement: I want the business to return my money to me and they need to have a better way to track the flower deliveries from a company that they use on the west coast. An email does not constitute delivery they need to ensure that it happens.

Business Response: This case has been completely resolved. We have spoken with the customer and our florist confirming a non delivery. Due to the customer disputing we will have to wait 30 days to receive the approved funds back from the florist. We will be in touch with the customer and once we have confirmed everything with our shop, we will be proceeding with the full refund. We did explain to the customer for future orders to allow our company to resolve the issue before disputing as once the bank sides with us our company cannot proceed further. We will be following up with this customer in thirty days. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

7/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers paying $48 for a mother that lost two of her little boys. I payed $5 extra to have them delivered before noon. They were never delivered and they will not fix it. I want my money back. This is disgusting.

Desired Settlement: I want my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $75.00 complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After I was able to get my refund, the associate went above and beyond by sending a complimentary arrangement.

Sincerely,

******** *******

7/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a bouquet of flowers on 05/30/15 and PAID the extra fee for same day delivery. On 06/01/15 $42.72 was charged to my account. That same day, I received an email apologizing for the delay and promising the bouquet will be delivered the next day, with a note of apology explaining the delay and/or a call to the recipient to apologize. 3 weeks later... i have received NO flowers, NO refund or an explanation.

Desired Settlement: I paid for services to be rendered and those services have yet to be rendered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 6/18/2015 to be delivered to my sister's memorial service at ******* *** ****** ****** in ******* on 6/19/2015. I paid for expedited delivery so the flowers would arrive an hour prior to the service. Only one arrangement was delivered. When I called to find out what happened to the other two arrangements, I was told the company had computer problems. Then the rep contradicted herself and said the arrangement had to be sent to a home address. Since when? When I placed the order, I specifically asked the flowers to be sent to the church by 10am and the order taker assured me the delivery would be made. I requested a full refund. After being placed on hold for 15 minutes, the rep disconnected the call. I called back and again requested a refund and was put on hold again. After waiting after 15 minutes, the rep came back and said a supervisor will call me back. I have yet to receive a phone call from the supervisor.

Business Response: We have emailed this customer informing her of the full refund being processed back to her credit card. At this time for the inconveniences we have caused, we have also offered to send out two complimentary arrangements on behalf of our company. The customer has declined the offer at this time. If the customer does change her mind we are more than happy to still honor the offer.  Please let us know if there is anything else we can do regarding this case.

Thank you 

6/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered Flowers for my wife to be delivered where she works. I ordered expedited delivery for them to be delivered in 4 hours. The were delivered 6 hours later and they were the wrong arrangement. I called the service and explained this and was informed that the correct arrangement would be delivered the next day but they were going to pick up the arrangement that was sent in error which further caused inconvenience and embarrassment for my wife at work. The next day while my wife was in a meeting, the delivery person showed up asking for the flowers that were already delivered and she was contacted by the front desk that her flowers where here and that she needed to bring the other flowers down. She couldn't leave her meeting so the delivery person left the proper arrangement and said that he would return to pick of the other flowers. I called the service again explaining that this was unacceptable and was told that it was "policy" that they had to pick up the other arrangement. The delivery person showed up again and my wife was still in a meeting and this time had to step out of the meeting to bring the flowers down to the front desk, again causing her embarrassment with her coworkers and her manager. At this point,my wife called me annoyed at what was going on with the florist. What was meant to be a nice gesture to make my wife happy, turned into an embarrassment as well as inconvenience with my wife and I.

Desired Settlement: I believe I should be compensated for the ridiculous actions of this company for the inconvenience and the resulting annoyance by y wife with me for something I intended to make her happy.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Father's Day to be delivered on June 21, 2015 (Father's Day). The order was placed on June 13, 2015. On June 20th, I received a call from am "unknown number." I never answer calls from unknown parties and thus did not answer the call. In the evening I returned home to find an email from "Customer Service." I thought this was a spam message as there were not other identifiers. I was about to report the message as spam until my email spam blocker revealed the message before deleting. The message read as follows: "Dear ………..., Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused." Thank you! Sincerely, ****** *. From You Flowers Customer Service (**** ******** I proceeded to call customer service only to be met with the most rude agent. I was told that they could not find any florists in the delivery area to deliver on Sunday and/or the florist was out of orchids. This was incredulous to me as I placed the order the previous week and they had plenty of time to realize that they would not be able to fulfill my order. i was told that the flowers could be delivered on Monday instead and that I could receive a 20% refund for the error. I was also told that I would receive an email verification of this, but i never received any further correspondence. This was so upsetting as my Father is ill at the moment and I really wanted him to receive the flowers on Father's Day. The lack of responsiveness from the agent was also very upsetting! If this company is unable to deliver on Sunday (and they know this), then they should not be offering services that they obviously cannot provide. I would like a full refund ($ 65.98) for a service that was promised, but not provided and for the upset that this has caused myself and my family.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $40.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

While I did receive a full refund, for which I am satisfied, I never received a complimentary floral arrangement valued at $40.  I did receive a $15 gift certificate which is not the same as a complimentary floral arrangement.
They need to retract the untruth about a complimentary floral arrangement (which I never asked for, nor do I want) before I will be satisfied with the response.

Sincerely,

****** ********

Business Response: This case has been completely resolved. We are unable to contact the customer through email, we have left the customer several messages with the resolution. At this time we have refunded this customer in full for the order.  We do have a standing complimentary arrangement noted in the account. When the customer calls back and references her order number, at anytime, we will be happy to process the order. We just need the recipient information and we will process the complimentary arrangement for her right away. Please let us know if there is anything further we can do for this case.

Thank you 

6/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This flower company offers a satisfaction guarantee with same day delivery. Upon completion of order, recipient has yet to receive flowers four days later. Once contacted the flower company wanted to offer a discount on the next purchase of flowers, which is useless since I will not be using them in the future. Finally got someone to issue a refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for flowers to be delivered for an anniversary on June 12th. I paid extra for same day service. In the evening I had a call from the company to say that they did not deliver the flowers as they did not have a driver available. They agreed to call the recipient to explain, to send the flowers the following day and to refund my payment as a gesture of apology. They called the recipient and refunded the cash but did not deliver the flowers.

Desired Settlement: This is a truly appalling company. Now that I look on line I see that my experience is typical. I would like an explanation from the company about what happened, a full apology, and for the flowers to be delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

6/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I place an order for flower delivery on June 9, 2015 via **************.com site approx. 2:00 PM Eastern time. Within 30 minutes I was contacted my ************** to confirm my order that I placed for next day delivery of June 10 2015. I had a missed call at approx. 6:33 PM eastern time from unknown ID caller I believe it was ************** after approx. 1 hour reviewed my phone log and had an additional phone call with voice mail to call them. I return the call to find out that they wouldn't be able to delivery my order due to unable to find a florist in the delivery area.

Desired Settlement: Customer service is poor without the proper research and professional manner. They called first only to verify the money and didn't perform additional check for a florist for my order. They waited till the almost delivery time to call me about the unable to perform delivery. This is only a compliant for the bad service of this vendor. I've already requested a full refund back to my credit card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement sent out on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

6/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my ****** on Thursday, May 7th. The product I wanted said it was available for same delivery and I wanted next day. I asked if that was going to be a problem around ******'s Day and they said no, all office deliveries are delivered before 5pm. The flowers did not show up Friday and I was not notified. I called and they asked if they could make an evening delivery or over the weekend, but they do not deliver to the area where I reside. They gave me a 15% refund to deliver them on Monday. I asked that they notify me if the flowers were not going to be delivered. Monday came and went, and there was no delivery and no notification. I called again, and they apologized and I gave them one more chance to deliver them on Tuesday with a 50% discount. Again, I asked that they notify me if there are any issues. Tuesday came and went with no delivery and no notification. When I called again, they could not contact the delivery service but said the flowers had been delivered (which was not true). I told them to just cancel the whole thing and give me a full refund, which they agreed to. But they told me if the flowers show up, that my ****** should not sign otherwise they will charge me the full $60. So miraculously, the flowers showed up on Wednesday and I had to tell my ****** not to sign, which is very cruel because she really liked them. I was furious because that is so mean to do to somebody and they said they will send me a complimentary order. I scheduled it for June 1st with upgrades (balloons and chocolate) since the surprise was ruined. Well the delivery showed up, but it was not the arrangement I had originally ordered and the chocolate has been expired for 3 months!! (I told them I was going to order from them again this summer if they could deliver on June 1, but old food and wrong flowers was not what I wanted to be delivered!)

Desired Settlement: I want a letter of apology written to my ****** for the failure to provide her the products and service that she deserves.

Business Response: This case has been completely resolved. We have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolates. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On or about April 22, approximately 9:00AM MT, I placed an order for same-day delivery with From You Flowers. I paid a premium delivery price for same day delivery, plus an additional charge for delivery within the next 4 hours. The delivery did not take place until approximately 5:30 PM local time, not only failing to be delivered by the end of the business day, but also failing to meet the promised delivery time within the next 4 hours, for which an additional surcharge was paid. Subsequently, I discovered on May 26 that From You Flowers has forwarded my name to several magazine subscription providers without my permission. I spent 30 minutes on May 26, 2015 from 1400-1430 trying to cancel with just one of the providers, ****** ***** *** ******* magazine (acct#**********), where I spoke with *****, finally canceling my unwanted subscription.

Desired Settlement: I would like a billing adjustment for the amount of the same day surcharge, the 4-hour delivery and an additional $10 credit for my wasted time canceling with ****** ***** *** ******* (I make a salary of $33 per hour). Additionally, I would like From You Flowers to stop sharing my information, internally and with external vendors and completely delete my record as a customer, so it is not found in their system in the event of data compromise or accidental vendor sharing.

Business Response: This case has been completely resolved. We have credited back the customer a total of $14.99 for this order. Please let us know if there is anything else we can do regarding this case. Thank you 

6/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from the From You Flowers website, had them delivered, not a problem there. The problem I had was that I was sent a magazine that I did not order. And I have discovered this is an all too common problem experienced by many people. Apparently, they gave my personal information to ********* who in turn had me sent a copy of ******* for god knows what reason. I would never ever order such a lousy magazine as that. Then of course, I was worried that now I would be charged for a subscription that I never asked for. I know what this stuff means, so then I had to hassle around to try to get ******* to stop sending me magazines, and still don't know if they deleted me from their mailing list. They finally responded after several days stating that "Our records indicate that this subscription is included with a qualifying purchase with From You Flowers." I still have not determined if I am going to get charged to my credit card, but if I am, I will got through the roof and do everything I can to tell the world to stay away from From You Flowers and any business that sells customer information to ********* and other predatory companies. This is just total nonsense and waste of my valuable time. And I am far from alone. There are probably thousands getting the same experience right now. See: ******************************************************** ************************************ ******************************************************************************************************** ****************************************************************************************************************************************************************** I just wish we had a legal way to shut down these types of operations. BBB seems to be the only avenue.

Desired Settlement: If From You Flowers doesn't stop this ridiculous practice, they should be shut down. And if I am charged, I will fight tooth and nail until I am reimbursed. As of now, I don't know if I will be charged. In addition, if I am charged, I demand money for my time dealing with this problem that they created. $200 for my wasted time seems sufficient at this point, but I reserve the right to demand a further $100 per hour of my time wasted after that if this issue is not resolved as of today May 31, 2015.

Business Response: This case has been completely resolved. We have set up a future complimentary arrangement for this customer valued at fifty dollars. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

6/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on a Saturday and paid extra for same day delivery I received a call later that day saying it was to late to process my order. The representative said he would upgrade my order due to the delay and told me the flowers would be delivered on Monday and I agreed. Monday is here and my sister still hasn't received her flowers. I called the company twice to confirm my order and they kept telling me they couldn't get a hold of the florist. I am truly unhappy with your service.

Desired Settlement: I would like to have the full amount refunded to my credit card

Business Response: This has been resolved entirely. A member of our team reached out to the customer and confirmed that a full refund was being issued to their account. Additionally, we offered a complimentary arrangement to the recipient of her choice. The customer was very that her sister would still receive her birthday gift and was pleased with the resolution. We consider this closed. Thank you!

6/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 6, 2015 I Ordered the ****** ******* ******* to be delivered to a friend in the hospital. (My order # was ********). According to the picture and description given this arrangement contained hot pink roses, yellow roses, pink aster & purple statice in a classic glass vase. The arrangement, for the size I paid for showed 6 large yellow roses surrounded by the other flowers. I spent a great deal of time selecting this arrangement to send to a friend who was extremely ill and in the hospital. I wanted something bright and cheery. The arrangement was $39.99 but on sale for $31.99. When the mother of my friend sent me a picture of the bouquet they had received, I was extremely disappointed and embarrassed. The arrangement had 2 white roses and some pale pink "filler flowers". It was neither the size, quality, nor the look I had ordered. I was very disappointed, it was nothing like what I had ordered. I called them on May 8th and described what my friend had received. They assured me a new bouquet would be delivered the next day through a different florist. It was never sent. I called on May 8th, May 9th, May 11th, and May 13th. Each time I was assured they would be sending the correct bouquet. On May 13th, after they talked with a manager, I was promised a 10% discount on my next order, a $10 gift card, and that the arrangement would be sent the next day. It still has not been sent. I have to believe that their intention was never to send the correct bouquet.

Desired Settlement: At this point, after being told 4 times they would send the correct bouquet and never doing it, I have no faith that they would do that now. My friend is still in the hospital but by the time this matter is resolved, I doubt she will be. I want a refund for my order. What they sent was a very small, cheap bouquet, nothing like what they showed on their website for the ****** ******* *******.

Business Response: This has been refunded in full and a complimentary arrangement was offered to the customer to the home address of the patient that was discharged. We contacted the customer three times via phone and email and left messages. We have not heard back from the customer. However, we did send a detailed email confirming that the account has been refunded in full and that the complimentary arrangement can be redeemed at any time. This is considered closed. Thank you!

6/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered on 5-7-2015 to my girlfriend at work. Order # ********. The order was the wrong arrangement. Since then I have been trying to work with FYF (******************) and have been told many many different things. From calling them the day of the wrong arrangement being delivered, I was told the right one would be delivered as soon as possible, and was told it could be delayed because of mothers day. I agreed to that. After this I sent an email on 5/12 and never heard back. I sent another on 5/13 and was told they would send the correct flowers through an alternate vendor. On 5/14 @ 5:34a I was sent an email saying they would also discount 50% because of the troubles and had scheduled delivery for today (5/14). I receive a voicemail this afternoon saying they would not be able to deliver the flowers today, but I could call or email to confirm delivery tomorrow 5/15. I emailed that I received an email this morning titled "Delivery in 4 hours or less" and that I was about fed up hearing different answers. I get another email back telling me they have refunded the entire amount, but have not confirmed there would be any flower delivery anymore. At this point I believe they want me out of their hair and they are done trying to work this out. Then I get another email talking about how the delivery address is remote, yet its within 40 miles of ****** ** (delivery is in *****, ******** **) this is no where remote at all and told in the email they could do a similar item, but the soonest is 5/16. I then check their website, where I can order the flowers I ordered over a week ago with the delivery date of tomorrow 5/15. currently awaiting a response and for the refund to post.

Desired Settlement: Since I was told I would get the right flowers sent, I want the right flowers... them refunding me is great, but I was promised on multiple occasions the right flower arrangement that I originally ordered.

Business Response: This case has been completely been resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you

6/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for the Cotton Candy bouquet on the fromyouflowers website and I paid extra to get the largest option- premium. When the flowers were delivered today they were the size of the basic option (maybe even smaller) and were not even the same flowers I ordered. It was a completely different bouquet and much, much smaller than advertised. I emailed From You Flowers customer service to request a refund or to receive the product that I ordered,and i included pictures of the item received along with the picture of the item I ordered from my confirmation email. Their response was to send me a $15.00 coupon for a future purchase. This is unacceptable. I expect to receive the product I ordered, and if you cannot provide that then I expect a refund. If I do not receive one of these options I will be forced to file a chargeback with my bank as I did not receive what I ordered. Thank you

Desired Settlement: I expect to either receive the product I ordered or a refund. This is false advertisement, I purchased one item and received something completely different in a much smaller size.

Consumer Response:

From: ********************* [mailto**********************]
Sent: Thursday, June 04, 2015 5:26 PM
To: *********************
Subject: Re: Your complaint has been received

 

I need to cancel this complaint as the company has provided a refund.

 

Thank you

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers at From You Flowers on Friday May 22nd 2015 for my sister that was recovering from a major surgery.Their policy is same day shipping if ordered by 3pm. I placed the order around 12:30 and I was told by their customer service that the flowers would be delivered by 3 that day. I called customer service again when they were not delivered by 3 and a different customer service representative said delivery could take until 6. Flowers were still not delivered by 6. Called them back and was told that a florist could not be found in the area to fulfill the order. No one called me to yell me there was a problem with the order like they said they would. I complained and they said they would upgrade to a larger size and include a apology note with the flowers for delivery on Saturday May 23rd.I again called customer service at 8:30 am Saturday morning and was once again assured that the flowers would be delivered.The flowers had not been delivered by 5:15 that evening so once again I called customer service and spoke to customer service that told me flower delivery could not be fulfilled as someone had given the florist the wrong address and it was so florist and they could not get in touch with the florist. They did not call me or my brother in law to verify the address or even let us know that there was a problem. I requested a refund. I had to speak to four people to verify a refund. Two were supervisors. I was told that I would receive a refund and that they would still deliver the flowers to show that they did care about their customers. Today Tuesday May 26 flowers were delivered to my sister but not what I had ordered and no one told me the flowers would be different. They were ugly and some were wilted and had petals missing. I was embarrassed. Customer service representatives are rude and do not follow through with what their site advertises. This is a very unprofessional company. I Haven't received a refund yet either.

Desired Settlement: For BBB to post this for other potential customers to see and to be saved from a waste of their time and money.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements of behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

5/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ORDERED FLOWERS ONLINE FOR MY MOTHER'S FUNERAL AND THEY WERE NEVER DELIVERED!!!!!! A,MOUNT CHARGED TO MY ACCOUNT WAS $75.97.

Desired Settlement: FOR NOW A REFUND. THIS HAS CAUSED ME EXTREME DISTRESS AND I INTEND TO SUE FOR DAMAGES IF I AM NOT SATISFIED WITH THE END RESULT.

Business Response: This has been resolved entirely. A member of our team reached out to the customer to apologize. Additionally, we refunded his account in full as well as offered a complimentary arrangement to be delivered to the recipient of his choice. This offer does not expire and can be redeemed at any time. We consider this closed. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

5/29/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint sent to company: May 19, 2015 From You Flowers, LLC Fr143 **** **** **** **** *** ********* ** ***** RE: ******** - ******** ***** ****** **** ******* *** ********* ***** ***** Dear From You Flowers, LLC: This is my written request per your 100% Satisfaction Guaranteed, From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you. I was NOT satisfied with your service for numerous reasons therefore I am requesting a full refund due to very poor satisfaction with your services. It is very unfortunate that any customer be presented with such issues during the time of mourning the loss of a loved one. Your company was very difficult to deal with regarding my orders placed. Several email correspondences were related between me and representatives from your company and it is apparent that the representatives did not comprehend my needs and concerns. They made an attempt to place the blame on the Florist responsible for preparing the order when in fact the issues were never with the Florist itself. It was directly with YOUR Company. So you are aware of the actual issue, the deceased was an avid gardener whom which grew Hydrangeas and always spoke of having “her” Hydrangeas as her funeral flowers. Therefore, to honor her wishes the family had intentions of having the florist cooperate “her” Hydrangeas into her funeral spray that was ordered. Without being able to locate the florist to have her wishes honored this was very disheartening! I am highly dissatisfied that I had to endure such issues at the time of merely wanting to give a loved one something special. I will never use your services again, even the Florist made it very clear that From You Flowers are very difficult to deal with. This speaks for itself. We did end up being able to locate the Florist that prepared this order, with no help from your company and they were very helpful and at dismay that your company would not forward the info I requested at such a time. I was advised that they are not aware of any policy stating that you are not allowed to provide a customer with your vendor information which will allow a customer to contact them directly, to handle wishes such as this. It was very unfortunate that although we did located the florist on our own, it was too late to honor the deceased wishes as the spray was almost complete by the time we made contact with them! Again, per your Satisfaction Guarantee, I am requesting a full refund for my purchase. Attached are the ridiculous correspondences with your representatives regarding my order. Feel free to contact me if needed @ ***************** or the above listed address. Sincerely, ***** ****** **Since this complaint was sent to the company, I have spoke with numerous florist and have been told this company is known for issues like this and all agreed that there was no reason of privacy issues that would have prevented this company from giving me the name of the florist.

Desired Settlement: I would like a full refund due to the immoral issues and dissatisfaction with this company. Also, the company should make it known to ordering customers that once an order is placed you will not be allowed to go view your purchased item at your local florist preparing it (again all local florist here state they do not have an issue with the company giving the customer the information).

Business Response: This has been resolved entirely. We refunded both of the customers in full and emailed our apologies. The customer had demanded that we never call her again as we had left a voicemail upon addressing the complaint. A member of our team emailed her the confirmation and welcomed her to call us directly should she like us to address anything else for her. At this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with us. However, both orders have been refunded in full. We consider this closed. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Two seperate orders were made through the web site; product was either miss represented or did not deliver. (Order Number: ********) Premium Flowers were ordered for Mother's Day for a price of $58.98, and the arrangement sent was no more than 5 roses and would retail a third of that price. Thier responce was a 30% refund, which should have been the price of the product delivered; I feel as though they got away with stealing $40 from me. After my responce to their offer they have yet to contact me to resolve the issue. (Order Number: ********) Flowers ordered for my Step Mother were never received. I emailed customer service and there has been no attempt to find out the root cause of the missing flowers ($44.98)

Desired Settlement: Full refund of the products ordered that were either miss represented on the website versus the delivery or the product was not delivered at all.

Consumer Response:

To whom it may concern,

 

After three weeks of no reply, the company related to complaint: ******** has reached out to resolve the issues.

 

Thank you,

 

**

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My daughter placed an order with this company on Saturday, May 9, 2015 for delivery on Sunday, May 10, 2015 Mother's Day to me (her mother). Order was not delivered. When she called them they said we were not home for delivery but would deliver item on Monday, May 11, 2015 to my place of work. Order was not delivered. She called and they said it would be delivered on Tuesday to my work by 3:00 pm. Order was not delivered. I then called the company at 3 pm and was told that the flowers ordered for me were out for delivery and they would call the florist so the delivery would come to my home. I called again at 5 pm to inquire where the delivery was and was told it was delivered to my place of work at 2 pm. I said impossible because I was there and the flowers were not. They told me they would get verification from florist making the delivery. I called at 5:30 pm and was told flowers would be delivered on May 13, 2015. I called again at 6:30 to make sure and was told that the flower arrangement was changed and would be delivered to my home on May 13, 2015 I said I have to work that it how I pay my bills. I was then told they would make sure I receive the delivery tomorrow at my work. This company has given us a different story with each phone call that both my daughter and I have made. This is not just bad customer service but actually stealing money from people and not providing the services they advertise.

Desired Settlement: Of course I would love to have my daughter refunded her money. The customer service rep did say they would refund 20% which we will take as long as the flowers are delivered tomorrow and that the flowers look like the ones advertised on their website.

Business Response: This case has been completely resolved. We have spoken with our customer and our recipient, we have confirmed they will be receiving a fifty-percent credit, along with a fifteen dollar gift card. Please let  me know if there is anything else I can do regarding this case.

Thank you 

5/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: out of good faith i purchase a floral arrangement from fromyouflower.com i had'nt seen the arrangement but only what was shown on a advertisement for an order being displayed well today is the 12 the flowers were to be delivered on the 9th or the 10 i see a picture sent by my daughter on facebook 0n 05-12-15 the floral arrangement is not what the order display looked like i contacted the company they refused to give me a full refund and offered a partial refund

Desired Settlement: i would like my credit to be reunded in the full amount

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the order.

Thanks 

5/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: A order was placed with the company to have flowers belivered on mothers day they did not deliver the flowers and have not responded to any request for refund they keep saying they would call back they never called back they ruined a very special persons mothers dayday

Desired Settlement: They need to refund the items asap

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Mothers Day for my mom and mother-in-law. I paid extra for same day delivery. They called to tell me my mom's flowers would not be delivered same day but never reimbursed me for the extra I paid. They emailed me that night to inform me that my mother-in-law's flowers were delivered and left with "the intended recipient" which was a complete lie as I called my *** to check on her delivery. She told me no one delivered anything all day. I call three times that same day to figure out why there were so many issues. The flowers were finally delivered the next day and I was never offered my money back for the same day expense on this second delivery. Nor was I offered any compensation for all the trouble of messing up both my orders. The flowers that showed up were horrible looking and cheap. Nothing like the ones I picked out on the website. I called to cancel my mothers order and to get my money back because they did not deliver the product they promised. That one showed up today after I cancelled it days ago. This company made no attempts to make things right. I finally got them to agree to a full refund and an email confirming the refund. Neither of which has shown up. This company is a total scam. Their customer service is horrible and they do not deliver on the products they sell.

Desired Settlement: I want my money back so I can get my mothers the flowers they deserve. I do not have a lot of money and this was a big expense for me. There were two transactions of 49.97 and 47.97. I do not trust that having secured a verbal agreement of a refund is enough to ensure they will be good on their word. Nothing they have promised so far has been delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order on 5/6/15 for ******* for Mother's Day and paid by credit card. Delivery date was was for 5/9/15. As of today, May 11th no ******* have been sent and I have called customer service 5 times. I asked them why they are using a company by the name of ***** ******* in ******** ** when every single yelp review was negative? ***** ******* won't even answer their phones now. Send *******.com refused to answer my question. I also asked to speak to a supervisor or corporate and they also refused my request. As of today I'm still trying to get resolution and this company should be shut down!!!!

Desired Settlement: I already call my Aunt to see if she got her ******* for Mother's Day so she was expecting them. I feel this company should send a huge replacement flower arrangement with an apology card as well as refund 100% of my charges for all my problems and embarrassment.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipient. We have also emailed the customer a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: An order I placed from www.**************.com for a floral arrangement arrived on May 8th at 8:02 p.m. which was two hours passed their delivery window listed on the website. I received a phone call from the local Florist at 5:52 p.m. requesting to deliver the product the next day on May 9th. I requested the delivery to be made that night because the website charged me extra money for my scheduled delivery date. When the floral arrangement finally arrived, some of the flowers were different in color and some were already starting to wilt. The arrangement looks completely different than the one I ordered. I emailed the complaint email address and the response I was given was less than satisfactory. I was told they were allowed to use slight substitution and I was offered a 20$ gift card towards a future purchase. I feel more than slight substitution was used and they are not attempting to fix the issues I had with both the product and their service

Desired Settlement: I would like to be refunded my purchase price of $52.32 or be sent a replacement arrangement that resembles the one I ordered from their website

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. We have tried to reach the customer several times, but we have not heard back. We would like to consider this case closed and would be happy to speak with the customer at their earliest convenience. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The item I ordered is not the item that was received. Not even a close approximation to the item ordered. Other items in order were completely ommited.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 8, 2015, I place a telephone order of flower arrangement & chocolates for my mother to be delivered to her on Mother Day. She received her delivery on May 9th. I live in *** ******** ** and my mother in ***. The florist confirm delivery on the morning of May 9th. I called my mother to confirm receipt of the order and I also asked her to forward photo of what she actually got via a text message. I could not believe what she had received. It was a total misrepresentation of what the company's website photos have and what she actually received. What she received was of very poor quality. I had placed an ordered for the most expensive arrangement of flowers (premium) that was on their website so I expected for her to receive premium & professional quality . Even the vase that the flowers were in was very small. The flower arrangement & chocolates was such of poor quality. It was so embrassing for me to see that my mother got such a poor quality service. The chocolates were the cheapest kind that you can find in a store and I had selected the most costly one from their list. The total cost for this service was almost $85.00 unbelievable to what you actually can buy if you go to **** or ***** which I priced out and their arrangements are way more professionally done. The mother's card that she received had a numerous of typing errors in the message that she had a hard time understanding the message. It was a very unpleasant experience and I am requesting a full refund for their misleading representation.

Desired Settlement: A full refund of my purchase.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers I ordered were supposed to arrive by 4pm on Friday, May 15, 2015. They never arrived to the wake. I was at ***** ***** ******* **** until about 8:15pm and they never arrived. To find out what happened, I called the 1-800 number provided on their website and spoke with a Customer Service Representative. He told me he could refund me the expedited same day delivery fees, and try to resend them. I asked him if he could upgrade the flowers and send them to the funeral taking place the next day, l by 10am at the latest. He said "I could definitely do that for you" and told me another rep would call in the morning and confirm (as early as 8am). I was busy with my friend helping her with the funeral arrangements, and still checked my phone all morning for a call I never got. I was at the funeral home from 9 am to about 1030 am and then we departed for the church. The flowers never arrived. AGAIN. They were finally delivered to the funeral home after we all had left. The family of the deceased had to backtrack to the Funeral Home to pick the flowers up. To make matters worse: The flowers looked NOTHING like the picture. There were not many lilies in the vase. It was not full, it was not arranged to even look full. It looked awful. I had been told by the Representative that this arrangement would be upgraded. To be frank, I wouldn’t have paid regular price for this. They looked small even for the regular size. They looked like you went to **** *** **** and purchased a bouquet and threw them in a vase. I was not only disappointed in the flowers, I was embarrassed. Not only did the flowers not make the wake, which is where I actually wanted them to be, they were tardy to the funeral as well, and then arrived looking like I spent $10.00. This is my best friend! I didn't have the money to spend $300, but for $64.00, I felt pretty ripped off. Even my other friends told me they looked pretty pathetic. If a customer pays for expedited delivery, it should at least get there on the correct day. Especially for a funeral. I tried to conclude this situation with a second Representative via email, and they have refused a full refund, even though their website BOASTS of "100% Satisfaction Guarantee". What really made me sent the BBB a complaint was the list of awful reviews on ****.com that mirrored the problem I have been having.

Desired Settlement: I simply would like a full refund.

Consumer Response:

BBB-

 

I have been refunded the full amount by From You Flowers.com.

 

Thank you very much for advocating on my behalf and helping to get this issue resolved

5/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a quite expensive flower arrangement for my mother for mother's day. She was alone, out-of-town handling her sister's estate, as her sister just passed away, so I wanted this to be extra special. I spend $123.33 total on the order. When the order was delivered, it was not even remotely the item I had ordered, and they forgot a $20.00 item that was added on and charged for. My mom, who is not a complainer, told me that what she did receive was partially dead and she wouldn't have accepted that product, even if it was what I paid for, even though it was worth about half of what I paid. The florist that fulfilled the order said they would only give her a credit, not a refund. I proceeded to call the company immediately and sat on hold for five minutes and no one ever answered. I contacted their customer service department via e-mail in the evening of Saturday, May 9th, and I have still not received a response of any kind.

Desired Settlement: I want a total refund of my order, and if they want to keep me as a client, a replacement sent to my mom for free. The latter is not as important as the refund, as they have lost my business altogether in the future, even though I have used them a few times in the recent past.

Business Response: We have tried to reach this customer multiple times via email and left messages, but we haven't heard back yet. At this time we have gone ahead and credited back the customer in the full amount of the order. We would be more then happy to resolve further with the customer once he contacts us back. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5/6/2015, I purchased a floral arrangement, on-line, for the "Harmony, Serenity & Style" arrangement for my spouse, which included orchids, my spouses favorite flower. I also paid for same day delivery. I had used your service before for flowers I sent to a friend in ************* ** and was very pleased with the service I received and the arrangement sent. However, this time, the flowers WERE NOT delivered the same day, as promised and as I paid for. After contacting FromYouFlowers.com about the issue, they apologized to me, assured me that the arrangement would be delivered the next day, as an "ENHANCED" arrangement. I replied telling them, that this was not satisfactory, and they recounted stating, they would refund 15% of the purchase price to my credit card. I accepted this offer. The following day, I received an e-mail from my spouse thanking me for the flowers and I asked them to send me a picture. When I saw the picture, I was SHOCKED. THEY WERE NOT THE FLOWERS THAT I HAD ORDERED!!! I immediately contacted FromYouFlowers.com and let them know of the situation, included a photo of the arrangement, the order number and told them how frustrated I was and that I WANTED A FULL REFUND. As of this writing to you, I have sent them two subsequent e-mails and still NO RESPONSE from either e-mail. I even gave them a deadline to respond and told them that I would be filing a BBB complaint....STILL NO RESPONSE. When I placed the order, I printed a copy of the "Order Confirmation" which shows a picture of the floral arrangement I selected and paid extra for delivery for; it also has the order number - ********. In my e-mails to "*************************", I included this information and the picture of the flowers received. NO RESPONSE. So, this brings me to contacting you, in hopes that you can rectify the situation and get me a full refund, as I did not get the item I ordered; nor did the recipient receive them on the day they were supposed too and as I paid for.

Desired Settlement: I am asking for an apology for 1). the error in the delivery date and the incorrect floral arrangement, 2). an apology for not responding to my e-mails, 3). a FULL IMMEDIATE REFUND of the total purchase price of $54.32, back to my **** credit card, being that the item ordered was not received and...the arrangement that was received, was not delivered on the day as promised and paid for.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a call of apology to the recipient. Customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from From You Flowers on Tuesday for same day delivery. It was two different boquets going to the same place, one for my boyfriend and I's anniversary and the other for his mother for Mother's Day. I spent about $75 which was expensive enough and then to find out they WERE NOT delivered on the same day. Not only were these important, I was expecting them to be there on time. I got a phone call stating they would give me a $10 credit and upgrade the boquet. Well, it turns out who I spoke to on the phone failed to tell me they went to two diffetent shops. On Wednesday, my boyfriend's mother got hers right away, but my boyfriend didn't. I was infuriated at this point. I didn't spend the money for this to happen. Finally by the end of the day on Wednesday he got them...still late. This is very upsetting that a business wouldn't even offer a refund for being late and etc. I just get a $10 credit? Um, no. I will NEVER be ordering flowers again from these people. I do not recommend this business to anybody.

Desired Settlement: I want a full refund for both boquets totalling what I spent which was about $75.00

Business Response: This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered from this company. I received a delivery confirmation, but the flowers were never delivered. I tracked my order on their website ************************************************* using the order number they emailed to me, but it said delivery was not confirmed yet. I thought this was odd since they sent me a confirmation email. So I looked up customer reviews, which all claimed this company was a fraud. No flowers are ever delivered. I was charged $54.98.

Desired Settlement: I would like my order refunded in full.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a specific floral arrangement, with the understanding that certain flowers may be unavailable and may be substituted. When it was delivered, it looked NOTHING like the display picture, and not a single one of the flowers listed on the arrangement description were in the arrangement, and was certainly not worth the money I spent on it. The flowers were for Mother's Day, and when my mother sent the picture thanking me for the flowers, I was extremely dissatisfied, and expressed so in an e-mail to the company (I had attempted to call but after being on hold for 15 minutes both times and never reaching anyone, I decided this would be the best method). I got a response assuring me that a full refund would be given, and the monies would be available on my card within 1-3 business days. Over a week later (6 business days), a credit of $14.00 was applied to my card, rather than the $54.98 that I paid. I again responded with a copy of the aforementioned e-mail from their company as proof that I was assured I would receive a full refund, to which I got a response that they will issue me a $10 gift certificate and enclosed a coupon code. This is not what I was promised, and had already advised the company I would not be reordering in my initial contact, so what am I going to do with a gift certificate? I was promised a full refund, as advertised on their website, and have gotten nothing but a run around. This is a poor way to conduct business, and will not only never order from them personally again, but will also deter anyone planning to do business with them. A copy of said e-mail is available upon request for BBB records if needed. I have ordered flowers numerous times from various companies (this was my first and LAST experience with this company), and have never had any issues, and am aware of REASONABLE substitutions, but when a bouquet of mostly carnations is delivered rather than what I ordered, I find it unacceptable.

Desired Settlement: As expressed previously, a full refund was promised of the $54.98 purchase price, of which a partial refund of $14.00 was credited back onto my card, leaving the remaining $40.98 still not credited back. The remaining $40.98 needs to be credited back to my card as promised by the CSR via e-mail, and also within compliance with the 100% money back guarantee advertised on the website.

Consumer Response:

They company has issued a full refund and the complaint has now been resolved.  Thank you. 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My order was suppose to be delivered on April 27th. I have been calling ever since with no luck getting through. My name is ***** ****** and the MOTHER's DAY flowers were for ******* ****** in *********** **. 04/24/2015   Debit Card Transaction AMZ*FromYouFlowers ###-###-#### ** 04/24 $52.48   They have never called me back. Got an email to contact customer care and again have sat on hold forever with no answser.

Desired Settlement: I want my money refunded in full and the flowers delivered. This is completely unacceptable. She received nothing for mother's day thanks to your company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/18/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered. Order never arrived. Customer service does not respond with solution or answer.

Desired Settlement: I want them to credit the $65.98 back to my ****** account

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mom on mothers day, from this flower shop. I paid extra for a 'guarantee delivery ' before five pm. However, if you go to their website, it says guaranteed delivery if you order before three pm. Which I did. So I'm not sure why I had to pay extra for guarantee delivery. Anyways, I had to tell my mom about the flowers, because it was going in four o'clock and they still weren't there. My mom waited until 5:30 and they never came friday. So I called, and spent 20 minutes on hold, . Just to hear they would go out first thing Monday morning, as they promised. Monday afternoon rolls around, and nothing was delivered. So, my mom decided to call, because I'm still young, and learning my way with companies. She called, and they had her on hold for 30 minutes before she decided to hang up. Tuesday rolled around, and she called again, she was told she couldn't authorize anything without me on the phone. So she called me, and they told me they apologized but that there was nothing they could do, besides refund 20% of my order. That wasn't going to work, especially being I already waited three days for these to get delivered. So, I told them I didn't want 20% I wanted everything refunded and I didn't care at this point whether the flowers got sent or not. They finally ended up refunding my money, and they said they would upgrade my order and send me a inconvenience gift card because of the mistakes that were made. However, the order my mom got was nothing but dead greenery and no flowers, and I have still yet to receive any follow up or inconvenience gift card. I'm not worried about my money anymore, it's more the principal now. This company is obviously after your money, their customer service representatives are absolutely horrible. I will never ever go to them again , and I will be sure to tell everyone.

Desired Settlement: My mom gets the flower's she actually was suppose to get.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because the resolution came after 8 hours of arguing and escalation to three different people and a threat to go directly to th ceo of the company. They were absolutely not going to make this right at all. This was only settled to this degree because I was diligent. Their first resolution was a refund of 9.37. The they thought they were doing me a favor of offering me a 20% discount. Next, 50% discount with the flowers being sent it 100% with no flowers being sent. All these offers go aginst what they advertise on their website. Only when we asked to speak with the ceo did they offer what was right. Up until that point they claimed it was impossible to do 100% refund plus flower delivery. The flowers that were delivered weren't even the ones I ordered. They said it would be an upgrade, but dead leaves and greenery, as opposed to tulips and lilies advertisers a downgrade. Sincerely,

***** ******

Business Response: This case has been completely resolved. We have spoken with the customer and we will be sending out another complimentary arrangement on behalf of our company. The customer was pleased with the additional resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Mother's Day 7 days in advance to be delivered on Saturday or Sunday. They never arrived. I called Sunday night they said they would arrive on Monday. They never arrived I called Monday night they said they would delivered on Tuesday with a free upgrade and they never arrived. Now I called back to speak to a manager on every night and no one was available to talk me. The first night I got hung up on. So now here I am waiting for my money back which hasn't happened and mom still hasn't got flowers! I have never expeieranced anything like this.

Desired Settlement: I don't think a business like this Shouod be able to take money for delivery of flowers! It's amazing to me that they are still in business every review you look at on line is terrible!!! Something needs to be done

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for delivery 5/11/15. They never came. I called and emailed several times. The company received confirmation from their florist that no delivery was made. Payment was made by ******. I am currently going through their dispute process to obtain a refund.

Desired Settlement: I pre-paid $42.98 for the delivery of flowers. Since none were delivered, I want this refunded back to me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

The company responded almost immediately after my entry on the BBB website.   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

5/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertise guaranteed delivery. On the morning of 5/7 I ordered and paid-for in advance, to include a weekend surcharge for Mother's Day Flowers to be delivered on 5/9 (confirmation number ********). Hours of delivery by 6:00pm. Having remained home all day to ensure receipt of delivery I called them at 6:15pm to inquiry to the status? I was told they contacted the local vendor which was running a little late. The flowers never came nor did I receive any call from either fromyouflowers or the local vendor (confirmation to this inquiry exists via email). Both parties (prime-fromyouflower.com & the Sub/local vendor) both had early notification, an opportunity to resolve the oversight and lastly an opportunity to deliver on their commitment. Summary of compliant: Guaranteed delivery (False advertising) Unprofessional, lacking ethics (both parties were provided with an opportunity to correct) (6:15pm inquiry) On 5/11 I notified them of my displeasure and received the standard we regret your inconvience I lost a fully day (waiting for nothing) I was empty handed for Mother's Day (humiliated and embarrased)

Desired Settlement: False advertising should come with a price!!!!!!! I wish only to bring a heightened awareness to the general public as to protect them from this unprofessional company. Please validate the facts and if psobbile ensure others are well informed of their unethical practices by providing them with the appropriate rating. Thanks You ***

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience. At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind.  Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

As previously stated fromyouflowers was provided with numerous opportunities to deliver on their commitment, to include the late evening contact of their service board and email.   At that time I was assured that they would meet their commitment (guarenteed delivery) and that the vendor was running late (another misrepresentation of the truth).  In short, no company should profit and or be financially rewarded for false advertising and incompetency or be allowed to conduct business under a false premise.  As suggested by the Better Business Bureau I graciously provided fromyouflowers with an opportunitiy to address the systemic failures by requesting that their leadership review my complaint and put-in-place a definition and meaningful measure of what the word guranteed represented and further what failure to perform meant (transparency).  For the loss my wife sufferred I had suggested that a modest arrangement of flowers be sent once a month (1 year) to the ******** ****** ****** whereby those less fortunate and undergoing real-tragedy might find some comfort.  I had hoped that fromyouflowers and the local vendor would welcome the opportunity to improve their imagine, enhance their service and live to their advertisement/commitment.  The donation of flowers to the ****** ****** was thought to be a gesture of good will, whereby something good came from something bad (no personal gain was hoped to be recieved).

It is my sincere hope that the Butter Business Burea will not support any company that profits from false advertising.  As of this morning they are advertising guarenteed 4 hour deliveries?  Is it to much to expect that fromyouflowers adheres to their own commitments as advertised?  Is it to much to expect a truthful approach to advertising, execution, and accountability.  No one required them to advertise guaranteed deliveries?  Please protect the public from scams and those that would openly mislead the public for financial gain and willingly not adhere to professional ethics or seek meaningful change.  You have all the facts before you.  The public could use an advocate against those that would mislead or misrepresent their products and services.  It would be my hope that fromyouflowers would be thoroughly investigated (legality of false advertising) and provided with a standing poor review via the Better Businees Bureau until which time meaningful change and full reconscilation is achieved.  Thank you for your assistance in this matter!            

Sincerely yours

***         

          

 

 

 

 

 

 

 

Sincerely,

******* *********

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 4/27/15 to be delivered on 5/8/15. Rec'd email that local florist had a "computer glitch" and didn't have the delivery address. Flowers were for Mother's Day. They promised delivery would be made on Mon. or Tues. Could not/would not be delivered Mother's Day - too busy. Today is Wed. 5/13/15 and flowers still not delivered as far as I know since I haven't been notified and can't get a rep on phone to find out. Recording says to send email, which I did. These flowers were for Mother's Day for a 92 year old woman. Inexcusable. The florist owner should have driven the flowers directly themself in view of their serious error. Oh but, they were fully booked. Too bad. Great customer service. I requested a full refund and cancellation. I will NEVER use this business again.

Desired Settlement: Cancellation of order and full refund immediately. They deserve a F rating.

Consumer Response:

Thank you for your prompt action.  The company has responded and agreed with my request to give a full refund.  I am so frustrated with them that I would like to post it as a complaint on the BBB for other prospective customers to be aware.  That was my intention.  

Thank you,

***** ********

 

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my girl friend on Friday, via my company discount site (*** **** * ******** ***). Paid extra to have GUARANTEED delivery by 6pm Friday. These floweres were an aplogy due to a fight, she now does NOT believe me they were sent. This made the original issue even worse. Either way, 72 hours later, NOBODY knows where my flowers are. Reciveved and email Friday at 8:13 that my order was delivered. They were NOT. Went to the webiste(www.FromYouFlowers.com ) Today Monday - 3 dayd later - per company site - 'Thank you for your recent order. We have not yet received a delivery confirmation from our florist.' Two VERY different answers, either way the FLOWERS were NEVER dlelivered by guaranteed time.o

Desired Settlement: Full refund and flowers sent to my GF apoliogizing for non -delivery. 72 hours are more than enough time for a major company who guaranteed delivery the SAME day to get some delivered. Embarassing.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This was quite possibly the WORST interaction that I have ever had with a floral company. I ordered my mother flowers for her birthday the evening before I needed them to be sent. Because of this, i ordered "Same-day flowers" and also paid $4.99 extra in order for her to receive them before noon. I waited the next day until 2 PM as I wanted to keep the delivery a surprise and still nothing from my mom. I was expecting an exciting phone call. I called the Customer Service Line for the company and the representative placed me on hold for 10 minutes. After that, I was told them there was a glitch in the computer when printing the job list that morning and that my order would not be fulfilled or able to be delivered that day AT ALL. They offered to send my mother an arrangement the next day which of course completely made the idea of "Surprise" BIRTHDAY flowers irrelevant. I then had to explain to my mother who had thought I forgot about her birthday, the entire story and she was not pleased. This morning, I expected a phone call from her saying that she had received a beautiful "upgraded" arrangement as it was supposed to be. When she FINALLY received them at 3PM, she called to tell me that the arrangement contained 2 sunflowers and carnations. It was also placed in a cheap clear basic vase after I paid for a Mason Jar on purpose since they are her favorite. That being said, at this point i was livid. Not only did I call the company at NOON to see where the flowers were, but they had also told me that it would be delivered at 1pm after lunch. My mother commented to the delivery man that the whole process was ridiculous and he said that the order wasn't even placed on their end until noon when I CALLED them to check the order status. When I called the company again, I was greeted by perhaps the rudest human being that I have ever spoken with. After condescendingly asking me why i was complaining since the order was fulfilled, i had to explain to her that the "computer glitch" alone was unprofessional but the fact that the flowers weren't even what they were supposed to be was horrendous. She told me she could offer a 50% refund of only the arrangement price less shipping and handling (nearly $18.00) that I would be out. I tried to explain to her that I should not have to pay for something that was a day late, and looked like a child put it together. I believe the local grocery store could have made a nicer bouquet. She then offered a secondary bouquet to be delivered tomorrow. I attempted to explain to her that if they were going to offer me another bouquet that I would want them to be delivered on Mother's Day. She placed me on hold for about 8 minutes and then hung up on me. I waited 10 minutes expecting her to call me back but I ended up having to call the company for a FIFTH time. At this point I was at my wits end and was ready to throw in the towel. I was then greeted by a much friendlier representative and she offered me a full refund. With one catch! She said that if I wanted a full refund than the florist would come and pick up the arrangement. In essence, they would repossess the flowers. I could not believe that was even a thing! Who takes back flowers? Do they reuse them? I could not believe what I was hearing. I told here that I was over it and the 60% refund would be ok as long as she received the new arrangement that she was supposed to have all along. NOT A CHANCE! She then told me that it was either the new arrangement OR the partial refund. INSANE.

Desired Settlement: I would like a full refund including shipping costs as well as the CORRECT and "upgraded" arrangement sent to my mother. It is bad enough that her birthday was ruined because of this, but there is no reason that I should have had to spend 30% of my day on the phone with these people. Completely ridiculous for how quickly they took the money from me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also emailed the customer a twenty dollar gift card, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered balloons in honor of a cousin who passed from ********** ******...this was for an event celebrating her life..the balloons were delivered saturday and deflated on sunday the day of the event. The recipient called to complain to the company and ask that they be redelivered...instead the company called me to tell me...no attempt to rectify situation...Offered credit...well ...I wanted them redelivered demanded florist be called to replace...placed on hold for 23 minutes...then told florist is out of helium....hmmmm perhaps they were not completely filled with helium...for these prices they should be using Ultra Hi-Float helium....guess not...took me 4 hours to find somebody else to deliver ballons as 50 to 75 people were depending on them for a balloon release to celebrate her life...They offer same day delivary....couldn't do it....Spoke to CSR ********...He needs more training....spoke to Manager ********...she was not empathetic...talked down to me and more or less could care less...was given phone # to follow up with ****** ***** on Monday...It was the regular order line...on hold again waiting and CSR who would not connect me to this person....They false advertise...Do not stand by their product...CSR's and managers offer poor service and instead of trying to rectify a problem they personalize, argue and could care less....This company need to change it's advertising....they offer same day service...NOT ON SUNDAY ...but don't state that....product substandard....USED LOW GRADE HELIUM ( doubt much helium used at all)....found many complaints on the internet...said they would credit me....no credit yet....no follow up phone call ...no apology...JUST POOR SERVICE ALL TOGETHER

Desired Settlement: Refund credit...change in the way advertise on the internet....change in substandard product...retraining of customer service ....I could go on and on!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was promised they would retrain the rude Supervisor and retrain the CSR's who mishandled the situation..I was also told they will no longer be filling  latex balloon orders due to helium shortage due to price increases. The y do not use high quality helium and will train csr's not to deliver ballons the day before and event as the helium their vendors use only lasts 12 hours. I was given a credit and a complimentary arrangement.

Sincerely,

*** ********

5/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers at 4 am PST for same-day delivery. From You Flowers guarantees same-day delivery if you order before 3 pm in the delivery time zone; I, obviously, beat that deadline by 11 hours. I even paid the extra charge for delivery on that day, which is stated to be between the hours of 9 am - 6 pm. At 6:30 pm, that day, the person who was supposed to have received the flowers had not received anything, or even a phone call. When I called to follow-up on this order, around 7 pm, customer service could not give me a clear answer as to if my flowers were going to still be delivered that evening (which was already unacceptable) or what had happened. The representative was clueless and not helpful at all; she told me they would keep trying to contact the florist and then follow-up with me. I, also, sent an email about this to customer service and received a $10 gift certificate towards my next purchase and an offer to call the person who was supposed to receive the flowers and apologize. Why would I want to purchase flowers from them again when my first purchase was a disaster? Why would I want to give the company more business? I don't want a $10 rebate - I want a refund! I am waiting to hear back about getting a refund. Also, this company runs an ad with Google that says it has 4.5 stars in reviews, but its reviews everywhere on the internet are between 1-2 stars. This ad is obviously false and misleading.

Desired Settlement: I would like a refund. Additionally, it would be valuable to investigate this company's false advertising and put an end to it.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a ten dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

From: ***** ********* ************************************
Sent: Tuesday, May 12, 2015 12:31 PM
To: ***************
Subject: Fwd: You have a New Message from *** ******* *********** Regarding Complaint #********

 

I submitted complaint #******** and received the email below that assumed the complaint was resolved with a refund. However, I never received the promised refund form FromYouFlowers.com and it has now been over two weeks.

 



Sincerely,

***** *********

Business Response: This case has been completely resolved. We were able to reach the customer and apologize for the inconvenience that we caused. We have confirmed that her account has been credited back in full. She was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

5/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for an **** in the hospital. I was emailed two different orders with two different order numbers. I had only ordered one thing. The clerk asked me twice for my ********** number. It was recorded ,appearing so to be able to charge me twice for one order. I looked their business up on BBB, saw the alerts. I called the business, and complained about being charged twice for one order. The clerk ********* told me it was a duplicate . It was not a duplicate, as it was on two different order numbers. I was told the money charged extra for the "duplicate" would be deposited back in to my account. I accepted that. I hung up then. After thinking about it and all the complaints already placed against the business I decided to cancel my order. I called the florist back. The clerk ********* said my order would be cancelled. I also emailed the florist and reiterated for both orders that I wanted them cancelled. So far only one amount of one order is deposited back into my account. The other"duplicate" amount charged to my account has not been deposited to my account.

Desired Settlement: They are obviously doing dirty business practices, and should be closed down from all the complaints listed by the BBB against them, aside from my bad experience . they really should have been closed down before anyone else gets burned by them.

Consumer Response: The complaint did not affect my health, but the site would not let me change my answer from yes to no.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of candy to be delivered today on the 9th of April. It never came. I got an email saying the bouquet was delivered. I called the number and they told me to check online. I sent them an email and they promised to get back to me. Nothing has happened. I called back and they can't answer where it is or why it wasn't delivered.

Desired Settlement: I would like a refund of my money.

Business Response: This case has been completely resolved. We have made several attempts to contact the customer via phone and email and we haven't heard anything back. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: From You Flowers sold my information to a place called ********* and signed me up for a magazine subscription I did NOT ask or sign up for. Completely unauthorized and unwanted.

Desired Settlement: I don't want any magazine subscription and I sure don't want to be charged for it because if shady practice and some dumb check box I may have missed. Completely unwanted!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have removed the customer from ********* and from receiving future emails.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

4/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: So I place my order yesterday as a surprise anniversary gift for my fiancé. I placed the order for the day before to surprise her. I called her around 5 to ask how her day was going at work and she said fine and I asked if she has any surprises she said no. So I call your Company and they tell me the flowers have been delivered already.. Okay so I know she isn't lying but I call her back and ask her if anything came in and enough questions for her to realize I planned something which ruined my entire plans. I call back requesting a supervisor and got a really good repersenitve. I'm a supervisor at a call center and I really appreciated all the rep did. She gave me a refund and told me a sup would call me back. Never received a call back and come to find out at 630 (an hour and a half after I called and they flowers said they were signed for by me?...) the guy bring my fiancé the flowers yelling at her saying that we got him in trouble. Are you kidding me? Not to mention after I placed my order I received a call saying there would be a different arrangement because they were out of what I ordered. You ruined a huge surprise and yelled at my fiancé? At what point do you allow your employees to yell at a customer? I made a huge mistake ordering from your company and I will ensure that my entire business is aware and never orders from you again. It's one thing to give me less than what was expected, to be late, to lie and say it was signed for by me an hour and a half earlier than when he was at my fiancé store but to be rude to her after all this? I'm disgusted.

Desired Settlement: I want the manager of the store where the flowers were sent to call my cell phone and leave an apology for my fiancé as the ruined Alot for her. Also you need to determine what employee it was that caused a scene at her store and coach them on professionalism As this behavior will not be tolerated as I should've filed a police report.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also made a call of apology to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on your website fromyouflowers.com on April 22, 2015. My mother had surgery and wanted to send an arrangement that would be cheerful. I found the perfect arrangement, pay via ****** and had them sent. When she called me that evening to thank me for the flowers, I said the yellow and purple colors caught my eye and thought they’d be perfect for her. She was confused and said they’re all different colors…not just purple and yellow. I then asked her if they were in a yellow planter and she said they were in a wicker basket. I asked her to take a picture and send it to me. I called that evening to your customer representative line and they promised to call me the next day to make arrangements to trade the very generic, blah flowers for the actual arrangement I ordered. However, no one called me and I’m still waiting. I am very disappointed if this is how you treat your customers. The flowers were obviously a left-over arrangement and could have been for any occasion….shame on you. I gave you two days to make this right and call me, and you chose to turn a blind eye. I received an email offering me $12 discount on a future order in exchange for my satisfaction. Keep it.

Desired Settlement: Since they obviously can't give my mother the exact flower arrangement I ordered, I want my money back.

Business Response: This case has been completely resolved. We have spoken with our customer and ensured the re delivery has been made. We have also credited back the customer fifty-perfect off the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were extremely apologetic and replacement flowers were sent same day as well as 50% of the cost refunded to me.  I am extremely satiisfied.

Sincerely,

**** ****

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered a ****** ***** flowers for my 3 year old grand baby and they sent the wrong ones.They would not give us the right ones.

Desired Settlement: They should send my grand daughter an apology.And her ****** ***** flowers.*** **** ****** in ****** **** ****

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary balloon bouquet. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

This is ***** ******* i filed a complaint with you and the company called and made it right.They are refunding my money and sending out a letter to my grand baby and flowers she should of got.

4/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a fruit basket to be delivered to a funeral home. I placed the order with over 48 hours between placing the order and the delivery time frame in the terms of the order. The order had to be delivered within that time frame or it would not benefit the grieving family as it was for a funeral that is only at the funeral home for one day. I paid in full with the delivery charge included and the order was not delivered nor will the company answer the phone or respond to my emails. This has added even more grief to an already grieving family.

Desired Settlement: The company failed to complete their end of the agreement-and due to the time sensitive nature no replacement can fix it. I require a full refund.

Business Response: This case has been completely resolved. We have made several attempts to contact this customer via phone and email and have not heard back. At this time we have gone ahead and credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

4/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers around while at work around noon and had them sent to my wife at home, or so I thought.I chose this company because it said on the website, Gauranteed same day delivery, if ordered before 2:00 pm in recipient time zone. I arrived home at 6:00 pm and she never received anything. I called from you flowers and was told to give it more time wven though the website says home deliveries will arrive by 6:00. Then i get an e mail saying the flowers were delivered, so i call back and am told that they cannot get a hold of the florist. So now i am told i have to wait until the following day so they can speak to the florist. So much for same day delivery, not to mention the extra money paid for same day delivery.What good is a gaurantee if they cannot gaurantee it.

Desired Settlement: My desired outcome would have been to have my wife receive the flowers I paid for on the day I had expected them to arrive, but as that cannot happen now, I would expect a refund and would hope they would send the flowers anyways. But, I understand that this business is not as professional as the public would like them to be so I would expect nothing less than a refund in full.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

4/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered as a gift. The flowers arrived broken (missing pieces) and were completely different than the arrangement that I chose. I contacted customer service and was told that due to the company's policies, the representative could not help me further than to offer a 20% refund. The representative also mentioned that I should have called within three days of the product being delivered. Neither of those statements is in line with the 100% satisfaction guarantee advertised on the company's website here: *******************************************

Desired Settlement: I would like a full refund of the purchase price since the flowers delivered were a) broken and b) completely different than the arrangement that I ordered, and since the company clearly advertises a 100% satisfaction guarantee.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

4/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have called at first and I have ask that if I could you my coupon that they have mailed to me and also I have if I would have order a flowers that will be fresh, because I said that the last time I have order the flowers online was deliver that the flowers wasn't free and it looks like they dying so I want to make sure this time that will not happened and I also ask if they will give some compensation from the previous flowers that wasn't fresh at all and at first she no and I ask her if I can talk to the manager to ask if they will give me some accommodation, then the lady said hold I will speak to the manager and then she came back on the phone and she said that she had speak to his Manager that this is what they will do, that first I will get a $20 gift card, then the $10 coupon I have they will accommodate that plus I will get a 10% off plus since they had already offering the shipping for free online I will also get that, then I had told her that was nice and but I have a problem I don't the whole info of the address of where to send the flowers and if I can call her back she said sure don't worry that she will input the whole thing she had to me in the system and I should not have any problem, then 7 minutes later I called back and ready to order then I was told from another Customer Service that I cannot use my $10 coupon and it did not say in the system that I can use my $10off coupon, so I said why not and I ask if its possible to ask talk to the person that I spoke earlier that who had input the detail of what she told me and she must have forgotten input in the system and she said no she's not going to and I said I'm sure you guys have the name of the person who had entered in the system and ask her what exactly what she told me but she said no and she won't allowed me to talk to the Supervisor or Manager, I have tried and called several times to talk to several people and they said no, so then finally I got to talk to the Supervisor and she said no and she doesn't even want to listen to me and she just said thats was final take it or leave it, so I did anyway order the item and hoping to try to a Manager and I called in today and the Manager said that she won't be able to give me that discount and I ask him to talk to the person that had inputed in the system and ask her if she did tell me exactly what she told me and he said even though she told you that she made a mistake then I said okay but just to let you know that I will file a complaint to Better Business Bureau and then he put me on hold and then came back on the phone saying that heres what his going to do that he will refund me the money from the flower that I had order from previous, plus accept the fact that they won't be able to give me another $10 off and I said Ok, but please put in writing because I want to make sure this time that I had a proof, but then later on I called in just to make sure that the flowers is going to be fresh because this is very special to her and I want her to get the fresh flowers, but then this man who has answer the phone said that the Supervisor wants to talk to me and I said what for I don't need to talk her anymore there is no issue but he stated she just want to tell me herself that the flowers will be ok, so I said ok, I'm have to go and he said it won't be long she is next to me and then I said ok, but then when I talked to her she's not talking about it that the man said she just want to assure me that the flowers will be fresh, but that not the first thing she had said to me she said she wants to talk to me to let me know that they will not refunded to me the $44.00 that the Manager had put in writing because it won't go thru therefore she said this is was going to be happened the flower you had order for $27 dollars today to be deliver that they will refund that and that they will still deliver the flower but I will not received the $44.00 at all, I not again you guys are changing again what I was told, I ask to send me a check then since they cannot they have a problem refunding back to my bank account and then she put me on hold and then she came back and she said this is what is going to happened take it or leave it, you will not get that $44.00 but they will give you the refund of the flower you have order last for $26.99, I said no I want that $44.00 dollars to be send to me and deliver the flowers, then she ok this is what i'm going to do I will send you the check but we will cancel your order to be deliver today and I said why and she said your not accepting my offer therefore you are not allowed to order from us anymore and I will cancel the flowers to be deliver today and that is. I said ok send the flowers please because the person is expecting that and I don't want her to get upset but she said nope, I am canceling it the order and you are not authorized to oder again from us and get somewhere else, but the I said thats not fair please send that flowers she nope I made my mind that i will cancel that order today and it will not be deliver and you are not allowed to order from us again. I do have in writing from my personal e-mail what was I promised and she said I don't care do what you have to do, so I told her I have it in writing that you guys will refund me that $44.00 and the flowers will be deliver and I will file a complaint to BBB she I don't care, I also tried to contact ***** ***** stated on BBB to suggest to try to sold the problem but they won't give me her the phone and she nope don't call I said I'm want to try to fix this issue and she said nope I made my mind. If you guys want the e-mail from the flowerfromyou that came to the manager in writing that she will issue me the money and deliver the flower still I have just please let me know I will provide this to you guys. I also, find a different flower shop but it happened that they owe that flower shop and I am not authorize to oder to them also even though I have never order or know them before and I was retracted to order to them also, which is not fair. They have not nice to me at all and not even letting me speak.

Desired Settlement: To please give me the refund per in writing and allow me to order to them without restriction.

Business Response:

Good Afternoon *******,

 

I'm writing to you regarding complaint ID ********. Our customer,  ******* ******  placed an order back on September 6th, 2014. There was an issue at the time regarding that order, but that day, we called and resolved the issue with the customer. Recently, on March 29th, 2015, ******* called in looking to place an order. She let the representative know she was still upset by her past order and was demanding a refund on it. Typically, once ninety days have passed, we cannot go back on an issue that was already resolved. In the case of this order it had been six months that had passed. At this time ******* had gone onto our website and placed an order. ******* kept demanding some type of discount regarding her current order to make it right since we couldn't do anything about her past order. She did have a $20.00 gift card so we went ahead and credited her back the service charge. ******* still was not satisfied and demanded another twenty-percent. We let her know, at this point, we would go ahead and credit back her past order, along with honoring the additional twenty-percent credit on top of what we already offered her.  Shortly thereafter, ******* made another call into our company after receiving three discounts now demanding for our company to pay to have her arrangement upgraded. She made several demands and we honored each and every one of them. Every time ******* demanded a discount, we honored it and then she would ask for something additional. Finally, after several calls into our company, a Supervisor then spoke with her. We let ******* know, that at this time, we can either credit her back for her past order or we would be happy to comp this future order for her. ******* chose the complimentary arrangement. Not too long after that, ******* called back now demanding we comp this order and credit her back in full. We explained to her we have made several attempts to satisfy her, but every time we honored something to make her satisfied, she would call back shortly after making other demands. We let ******* know we were still happy to credit her in full for the past order, but it was probably best if she placed all future orders with a different company as we couldn't seem to make her happy. Every time we made an attempt to rectify the situation and honor what she was requesting, she would call our company back asking for more. We would like to consider this case closed. Please let me know if there is anything else you would like me to do for this case.

 

Thank you 

 

****** ********* 

 

4/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I got on this company's website and ordered flowers for a funeral for a good friend that I was not able to attend. On their website, it says they guarantee same day shipment. ( I paid extra for this) The funeral was the following day at 10:00 a.m. I live in a different town than what the funeral was in. I got a phone call at 5 o'clock the evening that the flowers were to have been delivered. The lady from their company that called me said that they might not be able to deliver the flowers in time but they would try to have them there before the service at 10:00 a.m. I contacted the funeral home shortly before the service started and they said they had not received my flowers. I then, e-mailed the flower company. They e-mailed me back saying that they were unable to deliver my flowers in time for the service. So, not only was I upset about not being able to attend the service, I was not represented by the flowers I tried to send. The flowers that were guaranteed by this company to be there the evening before the service. They said that they would give me a refund, but it would take up to 3 or more days, but that does not make up for the fact that my flowers were not delivered to the funeral home for the service so therefore, I was not able to pay my respects to my friend and his family with the flowers that I wanted to. They falsely guaranteed something that they were not able to fulfill.

Desired Settlement: I don't really know what I would expect them to do about this situation to make it up to me and the family. I just really think that they should have to pay in some way for falsely advertising and not fulfilling peoples' requests. Especially in a case like a funeral, since it is a very upsetting time in the first place.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

4/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order online that advertised same day service. I was unable to choose same day service and had to go with the next day service. I placed the order and the email I Received as confirmation of my payment and delivery date of 3/22/15. I received a call after they confirmed this delivery date and took my money and was told they could not find a florist in ******* that would deliver on the alternate date. I'm sorry but that is false advertising and no company should be allowed to charge your credit card before they know whether or not they can deliver. That is unacceptable. These flowers were for my sick Grandaughter in another state. If I wanted them to deliver Monday or later, I could have called local. I chose this particular company because of the advertising. Now I have to wait on money to be put back on our card, and have someone local deliver Monday. I will never use this company again, and will be sure to write a negative review to pass the word. No amount of upgrade or apology is acceptable with false advertising. A company should never take money first and then call you and tell you they cannot deliver. They had no trouble deducting this money from my account, but can't refund it until way into the next week. What's wrong with this picture.

Desired Settlement: I want the money back on our account immediately.

Business Response: This case has been completely resolved. At this time we have voided the customers charge, along with a future complimentary arrangement to be sent to any recipient of their choice at anytime. As of right now we have not received a call back from the customer but we will still honor the offer once they have gotten back to us.

Please let us know if there is anything else we can do regarding this case.
Thank you 

4/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for flowers for my husband's great Aunt's 70th birthday which were not at all like the ones she received. I upgraded to the "deluxe" bouquet to make sure it would be nice and full. I have pictures of both the bouquet on the website as well as the real one that was delivered. It was embarrassing. I paid $54.98 with a $10 off coupon. The website photo completely misrepresented the actual product.

Desired Settlement: I would like a refund or partial refund to reflect the actual value of the bouquet that was received.

Business Response: This case has been completely resolved. We have tried to contact this customer several times in regards to this order and we haven't heard back yet. At this time we have honored the customers request and refunded her card back fifty percent. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because: I have not been offered a refund of 50% of the price I paid, nor of the current listed website price (which is less than what was listed last week).  The 50% they are offering is of $35. which might be what the advertised arrangement is actually worth, but not what they sell it for.  Also, that doesn't include the $14.99 shipping and handling.   I have been offered $17.50 total.  50% of what I paid would be $27.49, which still might be overpaying for the arrangement received.  I have also not been home during business hours, which is where they have tried to reach me, and at the first available chance, I responded to them. 

Sincerely,

******** ********

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

4/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent 2 flower orders to a relative and friend for the holidays. For my sister, who lives in ********, the flower arrangement centerpiece was supposed to be delivered on 12/23/14, it was delievered over a week later and with the incorrect arrangement. I was sending a Christmas centerpiece, they sent a general centerpiece over a week later, they guaranteed delivery before Christmas. The other arrangement was sent to a friend and his family in *****, **. From your flowers said they were delivered on 12/23/14 but my friend never received them. I don't know if they were stolen or what the case was, but he never received them. From your flowers claims to have put them on the front porch of my friends house, but they were not there for them. Very disappointing service. I wanted a refund, and all they offered me was a $20 gift certificate. Unacceptable.

Desired Settlement: I would like to recieve a refund of the amounts that I paid for the 2 orders. $49.98 and $50.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

4/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The organization made a mistake on my last 3 orders. They corrected 2 of their mistakes. They refuse to fix the third one. I ordered an easter basket for 2 young children and asked for 2 stuffed bunnies to be included. They only included one. When I called to have the issue resolved they said to part ways with them. They said to never place an order with their business again.

Desired Settlement: Id like a complimentary easter basket sent.

Business Response:

Good Afternoon *******,

 

I'm writing to you regarding complaint ID ********. Our customer, Mr. ******* ******, placed an order with us back in February. On the day of delivery ******* called in letting us know there was an issue with his order. At the time we ended up refunding him back in full and allowing the order to still be delivered through the original florist. We also went ahead and set up a complimentary arrangement through another florist. The customer still expressing his dissatisfaction indicated that was not sufficient enough, so we ended up emailing him a $40.00 gift certificate.  A few weeks later Mr. ****** ended up placing another order with our company. The following day he called in upset by the delivery that was made and continued to also reference his dissatisfaction with his past order in February. We immediately refunded the customer back in full, in which he was demanding another $40.00 gift certificate. We honored his request for the $40.00 gift certificate and the customer still was unsatisfied. ******* let us know he wanted a full refund, the gift certificate and another complimentary arrangement to the recipient.  After honoring all of his request he still continued to want something else done regarding his order back in February, even though this had already been resolved 30 days prior. To ensure the customers satisfaction we went ahead and set up a third complimentary arrangement. During the course of all this the customer had placed another order with our company using his $40.00 gift card. ******* called in upset regarding an issue with this order that he placed with the gift certificate. He demanded that our company send out another complimentary arrangement. We let ******* know unfortunately we could not send out another one,  We have made numerous attempts to rectify each situation with Mr. ******, but he has continuously called in to our company asking for more. At this time Mr. ******, has been refunded in full on every order, but did let him know it would probably be best he placed his orders through another company.  We feel as though we have gone above and beyond for this customer, but unfortunately could not make him satisfied. We would like to consider this case closed. Please let me know if there is anything else you would like me to do regarding this case.

 

Thank you 

 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Good Morning,

This response only further proves the incompetence of From You Flowers, and also, shows I should have written 4 different Better Business Bureau Complaints.  The first section of their response talks about my February order.  I called From You Flowers to order Valentine's Day flowers.  I ordered white lilies with a red rose, in a mason jar with a red ribbon with a personalized card message.  I paid by credit card.  I paid for delivery to the recipient's work to be delivered on Valentine's Day, February 14.  The arrangement never showed up.  I called to ask about the order.  They said the local florist messed up and an arrangement would go out the next day.  Again, no order showed up.  I called again.  They said sorry, this one is on us and 3 days later, sent a random arrangement in a cheap vase that was NOTHING like what I originally ordered.  The Valentine's Day order arrived on February 19th.  This made me look bad, embarrassed the recipient at work and rightfully so, I called to complain.  The $40 came from From You Flowers because they messed up THREE TIMES ON ONE ORDER!!!!!!!!

A few weeks later I called to use the $40 certificate and place another order.  I had flowers sent to a relative in hospice care.  I asked for a pretty, bright arrangement to include blue flowers, as this was is family members favoritye color.  A tiny arrangement with flowers that were near dead arrived in a cheap vase, no personalized card like originally ordered.  I called in to ask what went wrong this time, and said I would not waste a $40 credit on dead flowers, so they gave it back to me, I never asked for it, per From You Flower's response to you.  I only referenced the February order to tell them this is TWICE IN A ROW THAT THEY MAJORLY SCREWED UP AND IT IS UNACCEPTABLE!!!!

I then figured, I would send something to my niece.  She is 2 years old and had surgery.  I used the $40 credit that was reissued and asked for A (as in ONE) FLOWER, a LARGE TEDDY BEAR and a GET WELL BALLOON.  They sent my 2 year old niece, in front of my whole family who was at my sister's house, ONE FLOWER, A BEANIE BABY TEDDY BEAR, (SO SMALL!!!!!!) and a HAPPY BIRTHDAY BALLOON!  I asked that they resent the arrangement with the proper size teddy bear and a GET WELL BALLOON!!!!!!!!!!!!!!!!!!!!!!!!! 

They wouldn't do it.  They said I complained too much and that I should never order from them again.  Each of theses orders has a valid complaint, and I have been nothing but embarrassed in front of the recipients, and spent NUMEROUS HOURS calling From You Flowers and talking to people and getting fake apologies and empty promises.  I reject their response because it does NOT SHOW THAT THEY RESOLVED ANYTHING EVER AND ONLY MADE THEMSELVES LOOK WORSE BY ADMITTING ALL OF THEIR FAILURES!!!!!!!!!!!!!!!!!!!!!!! 

This case is NOT CLOSED, per the response from the company.  A closed case is one where both parties leave satisfied, and HOW COULD I BE SATISFIED WITH ALL OF THESE MAJOR ERRORS????

Sincerely,

******* ******

3/31/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a flower arrangement which was advertised as best value. It was pictured as .roses, lilies & lilacs. I ordered it and sent it as a thank-you to an address in ***********. Once the flowers were delivered I had my son take a photo and text it to me. The arrangement sent consisted of carnations, daisies filler. I still have the the photo. I call this company to express my dissatisfaction. They asked me how many flowers when in the arrangement and the colors. I could not tell the number of flowers. My point was they advertised roses, lillies & lilacs and sent carnations & daisies (fillers flowers). I kept getting the run around from their rep. They offered 25%, then 35%, then 50% plus a $20 gift card. I was placed on hold numerous times and was not allowed to speak to a manager or supervisor. I wanted the company to send the correct bouquet and pick up the tacky bouquet which was sent. They refused. This company usa bait & switch operation. I would never had known if I hadn't had my son take the picture. They sent me a gift card email for $20 and refunded approximately 19.00

Desired Settlement: I ask for a replacement.the company refused. I want everything that was charged to my card refunded. I will return their gift card email because I will NEVER use this company again.

Business Response: This case has been completely resolved.  We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a gift basket with balloon to be delivered to a patient in a hospital in ********* ****. I paid for same day delivery on 3/11/15. As of today 3/12/15 at 5pm CST the product STILL has not been delivered. I have made SEVERAL attemps to call and email of which they keep giving me the same bogus answer, we are checking on delivery. I know it hasn't been delivered. It is for my niece.

Desired Settlement: Full refund of bogus services

Business Response: This case has bee completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I engaged with this company to deliver flowers as advertised on their website (order #********). These flowers were to be a surprise, but the company fumbled so badly that my day turned into hell trying to track my $106.00 order. They say they provide same day delivery to businesses before 5:00pm which they barely met. The florist called before delivery to confirm that she was coming. The surprise was broken. I placed the order at 12:35 on March 25th and received a confirmation of delivery that stated that the flowers were delivered at 12:30... before I placed the order. I called and was placed on hold and had a representative (******) pop on and off the phone for a half hour. She indicated that there was a mistake and they would give me a credit on my next purchase. I complained and she finally agreed to a 25% refund and the flowers were on their way. After several hours, I emailed again because there were still no flowers. They responded telling me that they were signed for by the recipient at 12:30. I explained the situation and they indicated the order would be there within 45 minutes. The order finally showed up a couple of hours later. The surprise was blown at this point, since I accused the recipient of signing for the flowers, since they indicated they had signed confirmation. Horrible experience, then I receive a 25% refund on part of the order. I have all email correspondence to share, if needed.

Desired Settlement: I'm seeking a complete refund and a formal apology from a company officer. I no longer care to beg and plead with their customer service department.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

3/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the Super Sweet Snack Gift Basket for a friend's birthday on 3/13 setting up delivery for 3/14 to his home. Fromyouflowers.com guarantees next day delivery to residential addresses before 6pm, however, I received a delivery confirmation around 4:50pm today stating the package was delivered which it wasn't. 5:00pm, I emailed Fromyouflowers and they stated that I should of never received that email since the package has not yet been delivered but they ensured that the package would be delivered by 6pm. 6:00pm, still waiting package still not received. 7:14pm, I call Fromyouflowers Customer service number, and they state again that I should not have received the confirmation email, but ensures that the package will be received today. I then tell the Rep that I would like to speak to a Supervisor because I am frustrated and would like a full refund. The rep puts me on hold for about 2 minutes then the line disconnects. Fromyouflowers never returns the call.

Desired Settlement: I would like a full refund back to my ****** account.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and emailed an apology letter. Please let us know if there is anything else we can do regarding the order.

Thank you 

3/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today is the 2nd time From You Flowers has failed to delivery Same Day Flowers consistent with their advertisement. They burned me last year, too, when I ordered birthday flowers for my elderly mother. I placed my order before 9 a.m., just like last year, and received a call in the late afternoon saying the could NOT deliver my order and would like to so tomorrow instead?!? Tomorrow is NOT my mom's birthday! WHY are they allowed to mispresent themselves and commit to same day delivery and then NOT do it? I could've placed my order with someone reputable IF they would have been truthful when they accepted my order and my payment for my purchase! Instead, they false advertised, lied to me, and didn't bother to tell me so until it was far too late to remedy their failure by choosing a reputable florist who would do exactly as advertised -- Same Day Delivery!

Desired Settlement: I want a full refund and I want this complaint to be available for public viewing, so that others don't fall prey to the scheme that I did.

Business Response: This case has been completely resolved. We have attempted to contact this customer several times in regards to this case by leaving messages and sending emails. At this time we have credited the customer back in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a flower arrangement for my grandmother after knee surgery. They were supposed to be delivered on Friday. They were not delivered so I called Customer service and they said they couldn't do anything until Saturday morning when they would give me a call back. They called and said they would be able to deliver them that day. I received an email 20 minutes stating they will not be able to deliver until Monday! I am very upset about my experience at you flowers. I talked to about 6 different customer service representatives. They all said the same rehearsed thing, "We are very sorry please accept our sincere apology." I was assured by one that I would get an upgrade and a sincere apology note for the recipient. My grandmother received the flowers today and they look pathetic. There was no upgrade and the arrangement was small and the florist used the cheapest flowers. I am very unhappy. I will never use from you flowers again and I will definitely not recommend them.

Desired Settlement: I would like a refund

Business Response: This case has been completely  resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed on order for a gift basket to be delivered on Monday 3/2/2015. It was same day delivery. It didnt get delivered on Monday. After several phone calls and email later it finally was delivered on saturday 3/7/15. What was ordered and what was received was absolutely totally different. The quality was horrible. It was supposed to be a gourmet chocolate gift basket and a sweet teddy bear for my brand new neice. What was delivered not only gift basket wise but also teddy bear wise was NOTHING alike to what is advertised on their webiste. I have been totally embaressed. Not only did it not get to the hospital that I paid extra for I also did not get what was ordered. It was cheap and embaressing looking. I have pictures of what was ordered and received that show a blatant discrpency in product to be delivered and quality.

Desired Settlement: I would like a full refund. I was refunded a partial refund after having to call every single day to try to locate where my "same day" delivery was. but for them to deliver something that was totally not even any where close to what I ordered and not of the quality expected has completely humiliated me. I went with this company because it offered same day delivery. I could have ordered and received what I wanted with next day delivery from FTD but chose this company specifically for the same day delivery. Then for them to send this junk instead od what was ordered is not acceptable.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I'm unsure of what it will be under , I ordered 100 roses and received lilies and daisies and maybe four roses . I told them this was not what I ordered and first they said they would give me 15 dollar store credit and then I basically said no . and then they said 15% of the order will be refunded . that's 10 dollars from 73 . its completely unfair . I have a picture of what they sent to me and what the picture showed on line .

Desired Settlement: I just want my money back . The flowers were for my girlfriend that has been taking such great care of me and our sons with my health issues and I wanted to show my appreciation and it was actually embarrassing for her to received those flowers and not the 100 beautiful roses I thought I was getting .

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Web site advertised same day delivery of flowers. Ordered a flower arrangement for wife's birthday. Received a phone call later that evening stating they were unable to deliver. Called to cancel order and was told they would be delivered the next day by 3:00. Flowers arrived an hr and half late and were not even close to the flowers selected. The arrangement was a sad bouquet of what looked like leftover wilting Valentine's day flowers. Was VERY embarrassed when I came home to see what was delivered. First thought was that it was a sad joke! POOR service and POOR product!!! Word of mouth will spread about this company.

Desired Settlement: Only settlement I want is this , from you flowers to know that I will continue to explain to all how wife's Birthday gift was RUINED by me for choosing them!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Horrible experience! They messed up one simple order four times! I ordered beautiful bouquet of flowers and balloons with same day delivery for my moms Valentine's Day late gift. When I called to get an estimated time they informed me the florist just realized they couldn't deliver. Never once did gory outliners take responsibility or apologize. Instead we changed my order to guarantee a later delivery of atleast some type of flowers and balloons to my moms office. Again I wait a few hours and call back and get another excuse of why this next florist can't deliver today. They refunded my same day cost already the first time but I was upset and demanded an answer to why they keep guaranteeing false things. I asked to speak to a supervisor after being offered and upgrade and a discount. First off why would I ever order from you again after never even calling me to inform me my bouquet wasn't going to be delivered. I was the one that called both times an hour before your said deadline. The phone attendant comes back and says they are just going to go ahead and refund everything. Again nicely but a little more sternly, I repeat that I asked for a supervisor. When he finally comes on and tells me he is reviewing the notes on file I question him on why they are having their employees and site guarantee things they can't accommodate. He refunds everything and offers an apology note to my mom stating they messed up and that my original request was for Monday delivery and they couldn't make it happen. He also was going to send my bouquet complimentary. My original order was the upgraded bouquet with balloons. When we had to change the order for the next attempt to send for Monday , we changed it to a different bouquet that they'd fill to order with the money I spent on original bouquet since the new bouquet was three dollars more. Still keeping balloons on the order. The supervisor also assured me he or another supervisor would call me when order was being filled along with once it was delivered to assure accuracy and my happiness with them. My moms flowers arrived. Dinky bouquet with very few roses when I purposely ordered the upgraded bouquet for her to have many flowers in her case. No balloons came. No apology note. And no phone calls from the supervisor. I called one last time just to make a point at how upsetting their company has become. They again blame the florist and miscommunication on the balloons. I don't even mention the flimsy minimal flowers in the vase. They give me a ten dollar coupon. Again why would I order from you again. I'd prefer a re delivery of what I originally ordered along with that apology note to show that you care about your customers. Horrible experience and have no desire to ever order from this company again. Also we looked up the florist they used. The reviews for the little business were horrible too and practically a joke. If you are trying to be a well known Internet flower company, honor yourselves and your customers by using atleast good florists! People were idiots. Horrible customer service and very surprised with their lack of commitment to their companies success.

Desired Settlement: I would like my original order (of sweet devotion upgraded bouquet with balloons of a new event since Valentine's Day has passed) delivered in full along with apology sent to recipient.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a standing complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered a Deluxe Gift basket for my son that had candy and cookies in it. The picture shows full size candies like ********* ***** ***** ***** and so on. When the basket was sent to his work it had all miniature candies in it. The basket looks nothing like the picture on the web page. I contacted the company and they told me that it had been to long between the delivery and my complaint. I started the complaint the day after the delivery and I was able to get pictures to them 8 days after the delivery. They offered a 15.00 certificate that is not good enough. Especially after I Spent $73.00 .

Desired Settlement: Money Back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

3/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for funeral flowers which did not arrive . My brother from another state also placed his order through this company,which too did not arrive. Even after calling to verify was told their system was down and I would receive an email upon delivery. Received an email after the services saying order couldn't be filled,also after my brother called the company to complain. I feel it is too much of a coincidence that 2 separate orders from 2 separate states,made at different times were both not filled. I feel this was a scam that they thought they could get away with. I received another email apologizing stating I would get a refund and that they hope I continue to use them for all my floral needs. Absolutely not! I hope they are stopped from doing this to another grieving family. I now must send apologizes to several family members because I was made to look like an uncaring liar and we are very unhappy about all of this.

Desired Settlement: For the company to follow through on what they are paid to do and for consumers to be made aware of their poor service.

Business Response: This case has been completely resolved. We have called and emailed the customer several times regarding this complaint. At this time we have credited back the customer in the full amount of the order, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company misrepresents their services and then does not issue a refund for failure to perform. Fraud.

Desired Settlement: We want a full refund and a written apology explaining why they lie.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
******* ********

3/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered to be filled 21st of Feb after numerous calls told would not be filled until the 24th.

Desired Settlement: No charge on card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that  can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a flower bouquet to be sent to my sister in ** for her birthday. The company first confirmed that the product was being delivered but then called me from an "unavailable number" only to tell me that the product could not be delivered on the day i asked to be delivered. I had used the same service a year back exactly for the same occasion and even then they could not deliver the product. Two years in succession with the same result.

Desired Settlement: Well the money was refunded for 2014. I had to file for another refund for 2015.

Business Response: This case has been completely resolved.  We have credited back the customer in the full amount of the order, along with a complimentary arrangement delivered on behalf of our company. We have also emailed the customer a $20.00 gift card to be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Flowers were ordered and never arrived. Lied to every time we contacted the company

Desired Settlement: Money back with apologies

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/23 I ordered 4 bouquets for 4 of my co-workers to thank them for their help on a big project. I ordered all for arrangements to be delivered to the same location, on the same day. I had asked for delivery to happen the next day 2/24. From you Flowers states that they will grantee delivery to a business between the hours of 9 am and 5 pm. One of the arrangements I ordered did show up. It was not at all what was pictured, but the arrangement did in fact show up. The other three arrangements did not. At 10 min to 5 pm local time I called From You Flowers to find out what the situation was, and why one arrangement made it but the others did not. After dealing with an extremely rude guy on the phone, he told me "ma'am, our delivery is guaranteed from 9 am to 5 pm. Its not 5 pm yet" to which i replied "its 3 min to 5pm. Are these flowers going to show up in the next 3 min?" He then put me on a lengthy hold to call the local florist to find out what the expected delivery was. He comes back to the line telling me he cannot reach the local florist but that he finds it weird that one arrangement made it but the others did not. Then asked if maybe i was "confused" about whether or not the flowers had arrived. At this point, I sort of lost my temper. I am certain the flowers did not arrive and that i too find it odd that one arrangement made it but the others are "lost". He told me that until they speak to the local florist, he cannot do anything for me. (I had asked for a discount since they didn't honor their delivery guarantee). After a very frustrating conversation, I hung up the phone agreeing to call back tomorrow between 10 am and 5 pm when the local florist would be open. I called at 11:00 am to find out again where my deliveries were. I spoke to a nice and pleasant young lady who informed me that she sees that only one arrangement made it but the other three did not. She put me on a brief hold to contact the local florist. After returning to the line, she told me that the local florist said that they didn't get the order and that they were stuck in some queue. She said the local florist would re-attempt delivery today. (A re-attempt at delivery? Seems odd considering they claim to have not known about the order yesterday despite the fact that the order had been placed 2 days before that! Not sure how you can "re-attempt" a delivery you did not know about?) I asked for a discount again considering the delivery guarantee wasn't met. She told me that she is only authorized to give me is 15% back on each order. Which totals $15 on my $200 order. She can also offer me a $20 gift certificate as well. I explained to her that the gift certificate was not necessary due to the fact that I wont be using their service again. I asked for more than $15 considering it doesn't even cover the shipping on ONE of those orders. She told me she cant do more than the $15 because the problem was the local florist not From You Flowers. I explained to her that I paid for a product and service from From You Flowers, not from whomever this local florist was, and that they should stand behind their guarantee even if the local florist didn't. My remaining flowers are supposed to be delivered again today. And considering the time of day, it also looks like they wont be making it today either. Guess I will be calling them again to follow up on flowers that i still have not been delivered.... I am just overly frustrated with the fact that we are on day two of no flower delivery and i still paid $200 for this order.

Desired Settlement: I would like all of my money back on the 3 arrangements that didnt get delivered. I do not want a gift certificate for future use.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.

Please let us know if there is anything else we can do regarding this case.
Thank you 
3/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 11th, I ordered from said business's website fromyouflowers.com I selected Delivery for Fri Feb 13th, and was given the option to pay $7.99 additional in order for the delivery to happen by 10:30am on Feb 13th. As I went thru check out process, I see another statement that guarantees the delivery by stated date. On Feb 13th, at Noon, the order was still not delivered. As I went to the website to Track my order, I received an error stating my order could not be tracked. So I called their contact # to find out the status on my order that had not arrived as guaranteed. After waiting on hold for an exceptional period of time, I received a customer service rep who told me that "she thinks" something must have happened to my order and it will not be there today. When I asked to speak to a supervisor she placed me on hold again. She came back stating she talked to the supervisor and there was nothing they could do and that my order was being shipped via *** and they had no control over the delivery. (nowhere on the initial order does it state that orders are at the mercy of *** and cannot be guaranteed.) so when I again requested to speak to a supervisor myself, she again placed me on hold, then somehow we got disconnected. So at this point I call back and wait again for a lengthy time to speak to a rep. I explain the situation to this new rep, and she states the same thing. its a *** order and they cant do anything about it. They offered me a $20 credit. I spent $80 and it was to be there on the 13th and now they are saying they don't know when it will be there. I then inquired about the same day delivery. their website states that they have same day delivery on some items as long as it is placed by 3pm that day. the time currently was 2pm. so I asked if I could just cancel my original order and order a same day delivery item. she then stated no that she could not guarantee any same day delivery, despite what the website claimed. unprofessional, unreliable, and I will never do business with this company again.

Desired Settlement: They should not guarantee services that they clearly cannot back up with their service.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Consumer Response:  
Complaint: ********

I am rejecting this response because: This complaint was not filed in hopes of a credit. The company admitted that their rep cancelled my order the day I placed it. two days later when I called about the delivery and spoke to TWO Reps, neither one released the Truth that THEY (the company) cancelled my order. They covered it up by putting blame on the shipping (***).  I was ONLY advised of this truth AFTER filing a complaint with the BBB and leaving a complaint with the company supervisor!! I have the emails to prove this! This case should not be closed. Something needs done within this company! I did not accept the $50 credit, for I would never use or recommend anyone use this company.  Trying to buy your customers off as an apology is NOT RIGHT!!

Sincerely,

****** *****

Business Response: This case has been completely resolved. We have left several messages and emails for this customer but we have not heard anything back yet. At this time we have refunded the customer in the full amount of the order. We have also offered a future complimentary arrangement on behalf of our company valued at $50.00. At this time the customer has declined this offer, but the offer will still stand if the customer does change their mind. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order for flowers to be delivered to a family member who resides in ****** ****** **. The order was placed on 2/21/15 for delivery on 2/22/15 before noon. On Monday, 2/23/15 I received a call to inform me that the local florist hired by From You Flowers was closed on Sunday 2/22/15 and did not receive the order in time to make the delivery on the agreed-upon date. I requested confirmation of delivery via email. Subsequently, I was informed that the local florist fulfilling the order did not have the arrangement I ordered in stock and was preparing an arrangement with different flowers. Thus, not only did From You Flowers fail to make the delivery on the agreed date, they also failed to deliver the product I ordered at all.

Desired Settlement: I want a full refund of the charges as well as a written letter of apology to the intended recipient of the flowers explaining why they were not delivered as promised on her Birthday.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, as well as sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from this company to be delivered today, I called them several times and was put on hold for long periods of time. I e-mailed them several times then they responded thta the flowers were delivered. they were never, the supervisor nver gave me any otions, seemed very unconcerned and just said I am sorry,. this is a really bad business, they have been backed by *** fro 100% satifaction, this is WRONG.

Desired Settlement: Of course my money refunded ,an apology in writing and some type of compensation for a delivery of flowers

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered 2/13/15. Nothing delivered. Complained on 2/17/15 asking to be reimbursed was told that they were delivered but no one was there (which we were) and said they would try again today (4 days late). Told them that Valentine's day is now over and flowers already 4 days old rather be reimbursed since I already went out and bought substitute flowers. Don't need 4 day old flowers. They promised delivery on the 13th and didn't. I should be reimbursed by $54.40.

Desired Settlement: Just refund to my credit card and an apology

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Product was not delivered on specified date (Valentine's day). Product has still not been delivered, and no effort on the company's side to resolve the matter, or rectify the situation.

Desired Settlement: Do what they advertise and deliver the product correctly, and on time. I'm a service-member overseas, and their lack of service and on-time delivery was extremely disappointing to my family members. Contractually, they failed to deliver the product according to their advertisement.

Business Response: This case has been completely resolved. We have issued the customer a credit of $22.50, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company delivered the wrong arrangements for Christmas. Didn't even come close to the pictures. Gave me $13.00 credit, which I finally decided to use this week to send flowers to my mother. I confirmed the type of flowers and delivery on Thursday, received an email at 4:26pm stating my flowers were delivered to my mother. Come to find out that at 7:00pm my mother did not have her flowers and that they called to apologize that they were not going to be delivered because they couldn't find her. They didn't call her when they couldn't locate her address, or me, but they called to say they wouldn't deliver. Never, ever, again!

Desired Settlement: I want a complete refund of the last to deliveries and my mother to have the flowers I ordered delivered to her. She is a senior citizen and this was to make her day because she is alone. I even confirmed everything twice with the company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $60.00. We have also credited back an additional $20.00 from a previous order. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: feb 13 2015 i ordered one dozen rainbow roses 59.99 stuffed teddy bear 9.99 galas vase 6.99 service fee 14.99 same day fee 5.99 tax 7.01 the discount 30 dollars off equals 84.95. iwas happy with that order until i found out it was charge 3 times i saw it right away and called fromyouflowers.com*********** and the customer service said when they deliver the item dont receive the other two.but unfortunately they just left the 3 boxes of item outside my house feb 14 2015 then i called them and they said they cannot do anything about it. i dont think thats fair i was charge 84.95 3x. my wife not working she just gave birth we are having financial difficulty i just want her to be happy even im broke i felt i was ripped off by fromyouflowers.com they should have been able to cancel the two item right from the start. my order number are (******** )(******** )(********). i hope you could help me rufund my money

Desired Settlement: pls help me to refund my money

Business Response: This case has been completely resolved. We have credited back the customer in the full amount on both of his duplicate orders . Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had two dozen roses delivered to my work for valentines day. They advertise "fresh cut flowers" They arrived in a box. The roses were old and wilted. The roses looked nothing like the picture. When I called for an exchange or refund I had to wait 20 minutes just to speak to someone and all she could offer was a 25% credit!

Business Response: This case has been completely resolved. We have attempted to contact this customer several times regarding this case we have left several messages, along with email. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card.

Please let us know if there is anything else we can do regarding this case.
Thank you 
2/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered online on their webpage flowers for my wife, with a teddy bear, chocolates and a globe. I paid the deluxe order to make it look more nicer which was 49 dollars, then 25 dollars extra for the teddy bear and the rest for the globe, chocolates and shipping the total order was 105 dollars. In their website the flowers I ordered clearly states the following: Let your special someone know that they are in your heart, with a hand delivery of red flowers. The You're In My Heart bouquet is created with fresh red roses and red carnations. Delivered in a keepsake glass vase, it is a perfect way of sending your heartfelt emotions. Measures 17"H by 15"L. Includes: • Red Roses • Red Carnations • Decorative Red Ribbon • Florist Delivered • Clear Glass Vase The measurements that my wife received are 14H by 8.5 L, there is no red ribbon anywhere, I also order a teddy bear that looks really nice in the picture she received and ugly grey elephant. I could have go to ****** get very nice flowers with a nice based and a large teddy bear with a globe and achocolates for 65 dollars. I took a picture of the received we are very disappointed and sad they take advantage f people's special occasions. Also the chocolate they have in the pictures are ******* ***** we received something different.

Desired Settlement: I'm not requesting a full refund even thou they should not been on business with this practices, but well she received the product so it should be priced accordingly for what she received and stop lying to people.

Business Response: This case has been completely resolved. We have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal.  The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

2/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, I ordered a flower arrangement, from From You FLowers, on 01/26/2015 and it was to be delivered on 02/06/2015. Order Number: ********: Sugar and Sweet arrangement The From You Flowers website states that the Sugar and Sweet includes: Includes: • Pink Roses • White Alstroemeria • Pink Fluted Vase • Decorative Ribbon • Delivery Same Day Available The photo on the website shows six beautiful long pink roses, plenty of white alstroemerias, a pink vase, and a lovely pink ribbon. However, this is not what I received. What was actually delivered was two small roses, babies breath, and an extremely small vase (no ribbon). I emailed the company notifying them of error and they responded "All items are subject to slight substitution according to local availability". I can understand that some items may need to be changed slightly due to area, season, and timing. However, this order is completely different and is not even close to what they advertised. I have photos of the adversities product and the actually product that was delivered. I was charged $47.98 for the total order which included one "happy birthday balloon" & a delivery charge.

Desired Settlement: I would like another arrangement sent to the same recipient or I would like a refund of $34.99 for the flowers. I will gladly play the company for the balloon and delivery charge because this was correct.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for same day delivery from fromyouflowers.com. Prior to placing the order, I reached out to Customer Service (via phone) and confirmed with the woman that answered that the items pictured, including the basket, would be delivered. Had she told me otherwise, I would not have proceeded with the order. When my mother received the delivery, she sent me a picture of it and it is NOTHING like pictured on their website. There wasn't a single item that matched any products shown in the picture. On their website, the picture shows a mix of items, including a basket. The item itself is called "****** **** **** ******" and there was NO basket included. In fact, it was wrapped extremely poorly in cheap plastic wrap. It was a complete and utter embarrassment. I can not believe that this company is still running by stealing people's hard earned money! I paid $70 and got NOTHING that was pictured on their website.

Desired Settlement: I would like my money refunded to me in full because of their false advertisements.

Business Response: This case has been completely resolved. We have refunded our customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company advertises same day delivery of flowers for additional fees. They specify on their website hours of delivery 9-5 to a business address, and 9-6 to a residential address. I ordered flowers to a business address. At 5:45 that evening (flowers ordered approx. 11a.m. with confirmation email) nothing received. I phoned the company and was told it would take two days to verify my complaint. No explanation was offered. No attempt to rectify the situation. I contacted them by email as well. I received an email at 8:30pm telling me that my flowers were delivered to an address that closed at 5pm. There was no delivery, no product received , and they charged my credit card for this. These are deceitful business practices and deserve to be investigated.

Desired Settlement: I want my credit card refunded

Business Response: This case has been completely resolved. We have attempted numerous times to contact the customer by phone and via email and have not heard anything back yet. We have gone ahead and refunded the customer in the full, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers that included roses and carnations. The website had a photo of what I ordered and it was nothing like what they delivered. The photo seemed like the bouquet had a dozen roses and the bouquet that we received only had six.

Desired Settlement: A bigger bouquet delivered to my beautiful wife free of charge.

Business Response: This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution.  Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Flowersfromyou.com advertises prices for floral products on its main webpage, then when the consumer attempts to check-out and pay, the total price is different than the advertised price.

Desired Settlement: Flowersfromyou.com should inform the consumer that additional charges will be applied to the product prices on the main website.

Business Response: This case has been completely resolved. We have emailed the customer a $15.00 gift card which they can use at anytime. Please let us know if there is anything else we can do regarding the case.

Thank you 
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i had pre ordered my flower order on January 24th ********* so that it could be out for delivery on January 29th. Per online it states of you pay 4.99 extra it will be delivered BEFORE 12PM well that was not the case my order was never delivered and when i asked for a refund i was told i had to wait 24 hours after non delivery before i was able to reap my money back. HOW IS THAT FAIR. I pre ordered and paid extra to ensure that the flowers would be there and they never made it to the place. And when they tried to call the florist they received a busy signal so they couldn't even tell me when it was going to be delivered. I am very displeased. I paid extra and days in advance to avoid this issue. All I am asking for is my money back.! I will never order from this place again

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on January 20,2015, for my sister because she was ordained on Saturday, January 24, 2015. The flowers was delivered on Friday, January 23,2015. My sister then posted the flowers on a social network. And when I saw the the flowers I was immediately confused as to why the flowers did not resemble the flowers that I thought she was to receive. I called the next day to let them know that I was not satisfied about the flowers that was delivered. The first person I talked to put me on hold and the phone was then disconnected after holding on for 15 minutes. So I called back and explained the problem to another representative and even she looked at the picture and her exact words was, "Oh my God!" so she put me on hold and the phone was disconnected after holding for an additional 15 minutes again. So, my lunch break was over so I called when I got back to my department and I spoke with *******, I think her name was, and she looked at the picture as the other representatives did and she said the same thing that the flowers did not look the same as the flowers that was delivered. She assured me that she would send out a fresh bouquet of flowers that Monday. Monday come, NO FLOWERS. So I called back again and spoke with someone and he put me on hold as they all did and tried to contact that Florist, and he did not get an answer. Now my sister has flowers and was expecting a fresh bouquet of flowers and now we are both disappointed. I haven't asked them for my money back but I am requesting if I can to get my money back.

Desired Settlement: This company need to make sure before their customers receive the product, in this case flowers, that the florist show them a picture or let them know what they have before deliverance.

Business Response: This case has been completely resolved. We have re delivered the product, along with a refund in the amount of $14.99. We have also emailed the customer a $20.00 gift card to use on a future order. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers as a surprise for my mother-in-laws Birthday on 1/26/2015 for same day delivery which I paid not only a shipping charge for but a same day delivery charge! I was offered an $8.00 credit which did not even cover the original and a bigger arrangement and a promise that she would get it the next day with a apology letter explaining that it was their fault that it was not delivered on her Birthday. Yet again on 1/27/15 she did not get the flowers! I called customer service where I held for 15 mins only to be placed on hold and then hung up on! I called back AGAIN and was checking on order and was yet again hung up on! Not sure if she will get the flowers or not! We will see!

Desired Settlement: I think they should refund the entire cost and send her the flowers I was promised she would get!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered some flowers for a family member's out of state funeral. I paid the extra fee for some day delivery. I received an email late that day stating the flowers would not be delivered today. Since the widow would be around for one more day, I agreed that they could refund the same day delivery fee, upgrade my order, and delivery it the following day. The flowers arrived late the following day after the widow had already left. Another family member who accepted my order sent me a picture and the flowers were about 80% filler. It was a garbage arangement. Not anywhere close to the picture that I ordered. It was a complete embarrassment.

Desired Settlement: I would like the complete cost refunded back to my debit card

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet on February, 10th 2015 to be delivered on February, 13th 2015. The earliest I can except the flowers now is Feb. 16th 2015 per the tracking number provided. I am not out money and reputation with my Wife due to From You Flowers. I demanded a refund so that I could replace from another vendor, and they refused saying that there was nothing they could do because the flowers were with the carrier.

Desired Settlement: There service was unacceptable. I demand a refund as now I am out $$ and reputation.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a plant for a funeral. The plant in the picture had cattails, and a bamboo shaped pot. That's not what arrived at the funeral home. The plant that arrived didn't have any cattails and a plain white pot.

Desired Settlement: I called them and asked for a replacement with cattails to be delivered today. they said no. They said they would only give me 20% refund. I told them that was unacceptable. I want a full refund. $89 dollars.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****

2/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I SUBMITTED MY ORDER VERY EARLY IN THE MORNING 2/08/2015. YOUR WEBSITE STATES SAME DAY DELIVERY. LATER THAT SAME DAY, I WENT ONLINE TO CHECK THE STATUS OF MY ORDER. NO RESPONSE. I CALLED, THEY TOLD ME, THEY CANT BE DELIVERED THAT DAY 2/08/15. I SAID THAT WAS UNACCEPTABLE. THEY OFFERED TO UPGRADE MY ORDER TO THE NEXT SIZE. WHICH WOULD BE THE LARGEST SIZE, BECAUSE I ALREADY ORDERED THE MEDIUM SIZE. SO, THEY SAID THEY GUARANTEED DELIVERY TODAY 2/09/15. ONCE AGAIN, CHECKED MY STATUS ONLINE. NO RESPONSE AGAIN. I CALLED ONCE AGAIN. THEY SAID THEY SUBMITTED TO ANOTHER FLORIST AND GUARANTEED DELIVERY TODAY. NO REPSPONSE YET! THIS ORDER IS FOR MY PARENTS 57TH ANNIVERSARY, WHICH IS ON VALENTINES DAY! BUT I WANTED DELIVERED EARLIER, DUE TO THEM GOING OUT OF TOWN. NOW IM SUPPOSABLY WAITING ON A CALL BACK FROM THIS COMPANY, TO SEE IF THEY WILL BE DELIVERED TODAY, AFTER JUST A MOMENT AGO, "GUARANTEED DELIVERY" TODAY. I ASKED WHAT THEY ARE DOING ABOUT THIS FOR ME TODAY, SHE ARGUED WITH ME ON THE CALL AND SAID THEY ARE DOING THE BEST THEY CAN AND THAT THEY CANT FORSEE IF GOING TO BE DELIVERED. THEY OFFERED A REFUND, BUT I HAVE TO WAIT 3 OR MORE DAYS FOR MY REFUND. I SAID I WANT DELIVERED TODAY. SO, IM STILL WAITING TO SEE IF GOING TO HAPPEN. IM VERY DEVASTED OVER THIS TRANSACTION. I PAID GOOD MONEY TO MAKE SOMETHING HAPPEN THAT YOUR COMPANY GUARANTEES TO MAKE HAPPEN. NO ONE FOLLOWED THROUGH WITH WHAT THEY SAID. I WANT MY CARD REFUNDED IN FULL! TOTALLY UNPROFESSIONAL! DO YOU THINK FOR ONE MOMENT, BEING A U.S SOLDIER, THAT I WOULD DO ANYTHING UNPROFESSIONAL TO UPHOLD MY END OF MY AGREEMENT? NO WAY... I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. POOR CUSTOMER SERVICE. THE ONLY ONE'S OTHER THAN MYSELF SUFFERING IN THIS SITUATION, ARE MY FOLKS. NOW I HAVE NOTHING TO SEND THEM IN TIME FOR THEIR SPECIAL DAY. THIS IS THE FIRST TIME IN YEARS, I WAS ABLE TO SEND ANYTHING, DUE TO BEING INJURED IN THE MILITARY. SO, THANKS FOR NOTHING. I WANT MY MONEY BACK AS SOON AS POSSIBLE.

Desired Settlement: I WOULD LIKE MY MONEY REFUNDED IN FULL TO THE CARD THAT I PROVIDED FOR PAYMENT, AS SOON AS POSSIBLE. I SHOULDNT HAVE TO WAIT 3 DAYS LONGER FOR A PROMPT REFUND. MY ORDER NUMBER IS ********. YOU WILL FIND THE CARD NUMBER THERE. IF NOT, YOU CAN CONTACT ME FOR PERTINENT INFO, TO PROCESS MY FULL REFUND ON MY CARD. IF YOU CANNOT REFUND ME ON MY CARD I USED FOR PAYMENT, I WOULD REQUEST A FULL REFUND TO BE SENT TO ME ON A PRE-PAID VISA CARD. THIS ENTIRE SITUATION IS UNACCEPTABLE.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $55.00 on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I will terminate the BBB complaint, ONLY after my entire amount is refunded back into my account.  It has not been refunded or posted back to my account, as of today.  I will call back or email the BBB, when this has been done and I see it back into my account.

The company also assured me that the complimentary flowers would be sent today, I asked and they promptly stated that they will guarantee the flowers will be there today.  As of now...it is 2:12pm and the flowers have not arrived yet.  So here we go again....they are not standing behind their own word.  The  company also stated that they would upgrade the flowers to the next larger size and they would call me, when the flowers were delivered.  No response yet.  And that they would make sure that the arrangement was as close to the arrangement as possible, if not the same arrangement I originally ordered to be delivered.

So, I DO NOT close this matter out, until my refund is posted back into my account and the flowers are delivered as promised.

Sincerely,

***** ******   

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Sat. 2/7/15, I placed an online florist order for a live plant for a Funeral Service, to be delivered to ****** ******* ******** in Decatur, Ga. Since their policy stated that orders placed by 3pm, would be delivered the same day, I placed my order and paid the additional 2.99 fee for same day/weekend delivery. My total order was $53.97. I received an email from the florist the same day stating that my order was being processed. On Monday, 2/9/15, I received a voicemail message from the florist to call. I returned the call at 2pm, and spoke with customer service. I was informed that my order had not been delivered 2/7 as stated. I asked why I was not informed on 2/7 before the funeral, if they were not going to deliver? No reason or explanation was given, so customer service didn't know why. Their question to me was, "do you want us to deliver the floral to the home" of the client today instead? My response was absolutely not! I requested a FULL REFUND. They agreed to give me a full refund within 2-3 days. I understand that sometimes things don't always go as planned, but when they don't, there is a professional way of handing paying customers. This is actually my 2nd time dealing with this company. My first experience was in July 2014. I ordered an arrangement for a Funeral, to deliver to ******* ******** in Gaffney, SC. They actually lied to me when I called, and said my arrangement had been delivered. I followed up with ******* ********, and was told no delivery had been made. I then received an apology for that, and was told that the florist they had used wanted to make all its deliveries to that location at the same time. I had not intended to use their service again. I decided to give them the benefit of the doubt when I wanted to send a floral arrangement to a distant relative funeral.

Desired Settlement: I will never use this company again, and wonder how many other people have similar experiences. I feel that this company needs much improvement in their business practices, and should not service the public until such improvement is made.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. We have also sent out a complimentary arrangement on behalf of our company as an extended apology as well. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:  The matter has not been completely resolved since I have not yet received my full refund.  I received a phone call from the business, offering an apology.  I was offered a complimentary arrangement for myself or another, which I did not accept.   They offered to  note the account for a complimentary arrangement if I decided to place a future order.  I was also given an explanation for the non delivery, and apology for lack of professionalism on the part of the CSR.  I will consider the matter resolved upon receipt of my refund, and will confirm the matter once my account has been credited. 

Sincerely,

******* *******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Thank you

2/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a plant for a FUNERAL on 2/3/2014. I paid the extra money to have it delivered the same day. I got a call that afternoon stating that it would not be able to be delivered that day but they would refund the extra same day delivery fee and it would be delivered the next day. I then got a call the morning of 2/4/2015 stating that it would not be delivered at ALL!!!! I called them and after waiting on hold for 15 minutes got a CSR. I asked for a supervisor who conveniently, there was not one available. The CSR proceeded to try and help me and told me that the reason for not being delivered is because there was no delivery service in my area. However when I placed the order they asked for my zip code and it stated it COULD be delivered the SAME DAY. I am SUPPOSED to get a refund for the entire order, and it STILL will NOT be delivered. Thanks for taking away what I was sending to a good friend of mine who had JUST lost her daughter.

Desired Settlement: This company needs to update its site if they cannot deliver in an area. This is a horrible business that is not delivering like promised on their site. FALSE ADVERTISING at its finest!!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have shipped out a complimentary arrangement as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response: UPDATE: From you Flowers called on 2/5/2015 to apologize and let me know that they would deliver a plant FREE of charge by 2/7/2015. Still 4 days later, but ok. Received a call this morning, 2/6/2014, that they STILL could NOT deliver the plant until next TUESDAY, 2/9/2015. I did refuse the service at that time, because a week later delivery for a FUNERAL is RIDICULOUS!!!! SO NO! A COMPLIMENTARY ARRANGEMENT WAS NOT SENT UNLESS IT WAS DONE WITHOUT MY CONSENT BECAUSE I DID NOT GIVE MY CONSENT CONSIDERING THE CIRCUMSTANCES OF WHAT HAS TAKEN PLACE. I told them to not worry about it! This company needs better tactics for SURE!!! I will NEVER be doing business with this company again and will also steer people that ask about it in another direction. This is ABSURD having to go through this 2 times now. The complimentary delivery would have been GREAT if they could have actually gotten it there when promised but again they fell short of even that. Nice job FYF. Thanks for helping someone who needed flowers for a child's funeral!

Business Response: This case has been completely resolved. We have spoken with the customer again and have offered her two complimentary arrangements on behalf of our company being delivered to  two different recipients of her choice, to at which she has accepted this offer. We have also emailed her a $20.00 gift card that she can use at anytime. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response: Until the items have actually been successfully delivered this time I have no reason to close this complaint. considering that I have not had success in getting things delivered thus far I will wait until my items have been delivered to close the complaint. I feel that this is MORE than fair since I have had so many problems so far with this company. Again...Once items have been delivered I will close the complaint. Thank you!

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered to local hospital. ordered before 3 PM for same day deliver as website states - didn't happen, but was not advised until another phone call was placed. Was told would be delivered "asap" the next day. Called around 1 PM for delivery confirmation. they didn't know anything. upset, called back, asked to speak to supervisor - apparently, everyone there is a supervisor! she called florist, florist told them they had delivered & left @ volunteer desk. I asked for florist name so I could contact directly. refused to give me florist name. told me to call hospital - I asked "supervisor" to hold so I could call hospital directly and not have to wait another 20 + mins on hold calling back. of course, "supervisor" simply hung up on me when I put her on hold. Called hospital, no flowers were ever delivered. So was lied to about "delivery". Horrible, horrible customer service. this place feels like a scam - how does anyone know if their flowers are ever even delivered! some just assume and never follow up. are they just collecting people's money and never actualling doing any "flower delivery business"? I called the name/number listed under the alert on this page. spoke directly to *****, who apologized and offered to investigate .. no, thanks, lesson learned .. asked for full refund, which she has emailed me that I will receive. If refund does not appear, I suppose I will have to contact credit card to dispute. This is the absolue worst experience with any business I have ever had.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be sent out at a future date. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

** *****

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the 2nd time a month that your company has ruined a moment. I was disappointed when a friend that had surgery never received the arrangement I sent but the company was more than willing to cancel the order and refund my money. While this is a solution it does not take the sting away from the fact that a moment was missed for a loved one. This 2nd time I knew I should have used FTD but I had faith that maybe it was a mistake and that the last time was an anomaly. But once again the flowers were not delivered. Although the company has no issue giving a refund of the pending charge, what does it matter when you do something for someone and it never happens. The company really needs to do better because there are too many companies out there that seem to care about customer service

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement being delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

2/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers- no flowers, money taken from my account....no managers, no team leads talking to me. No accountability! Frauds.

Business Response: This case has been completely resolved. We have searched through our systems and cannot locate any order from this customer. We have tried to reach out to the customer several times by leaving messages and via email and have not received a response back. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because: They called and asked me to call a supervisor when I repeatedly asked them on the initial conversation To speak to one on the spot. Their customer service has been poor throughout this whole process. My conversation and business with this company ends here. 

Sincerely,

********* ****

2/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I get daily emails from this complany. I have 'unsubscribed', emailed, & spoke to customer service. They will not stop emailing everyday.

Desired Settlement: stop sending emails

Business Response: This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Better Business Bureau:

I received a call from the business. They said they would resolve the issue and remove me from their email.  Then I received another email today. I want to wait  another 24hours to see if they really stop coming.

Thank you for your attention to this matter,

** *********

2/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 1/12/15 for deliver on the 13th of January. The recipient never received the flowers on the 13th. When I called they said the flowers could not be delivered because it was a gated community, she does NOT live in a gated community. They said they would deliver on the 14th of January, they 14th came and went, not flowers. I called they said they were left outside the fence in the front. My elderly inlaws looked all over outside and found no flowers. I called the company back again and they said they had a delivery signature. How could they have a ligitamate signature if they left the flowers outside the fence? The flowers were never received and the company will not refund my money. I have called several times with no good outcome.

Desired Settlement: I would like my $51.03 credited back to my account

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First, I received my flowers and they were not the flowers I ordered. I also ordered balloons and did not receive the right color or amount. I was charged for two but only received one. After filing a complaint online and calling there customer service, they want to pick up the old flowers and replace them with different. No refund for my over charge on balloons. THEN I checked my back account and noticed they charged me 3 times for my order! My order was 68.97 and I currently have three pending charges in that amount. I called the company and they claim they are "pending" charges and will go away. It has already been 3 days since I placed the order. I am very un happy and I want to be fully refunded!

Desired Settlement: I want my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a horrible experience, with my order, First off I paid extra for it to be delivered within 4 Hours, I also ordered a bear to go with the flowers. My Wife did not receive the flowers until 5:45 someone called her and told her. This was her last day. I called customer service they had several excuse. I had to ask for my refund for the expedited delivery, and the bear, and they offered me a 15% discount on my next order however I told the lady I would not be ordering from them every again. I asked for a total refund and she refused. She did offer to credit my card back the for the amount of the bear and delivery charge. I am so angry. I am the customer and when I placed the order I stressed that it needed to be there by 12:30 they failed to deliver. A reputable company would have reimbursed me back the total amount. Never again ***

Desired Settlement: I want to be reimbursed 111.14 for my order.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

Thank you 

Consumer Response:

 They totally reinbursemed my account and offered a 20 dollar certificate, I am completely satisfied of the out come, I would defitley use them again, this complaint was handed quickly and proffesional, They even tried to contact me on several ocassion.

Thanks

***

###-###-####

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10423150, and find that this resolution is satisfactory to me.

Sincerely,

Ray Duncan

2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a floral wreath for my mother's funeral. The picture of the wreath on the website looked beautiful. The actual wreath that they delivered had about a third of the flowers shown on the website. I called and ordered the wreath on a Wednesday morning at 9:15 am and requested that it be delivered Thursday. I paid extra to expedite the delivery by Noon on Thursday. At 4:15 Thursday, when I arrived at the funeral home, the flowers still had not been delivered. I called the fromyouflowers**** phone number and was put on hold for 15 minutes. After guests started arriving, and I finally got to talk to a representative on the phone, the wreath was delivered. I was embarrassed to have people see the wreath I ordered for my mother's funeral. It looked nothing like the picture on the website. I asked the representative what could be done since it was late. He said they would refund the $4.99 expedited delivery fee. I told him I was not happy and that I would never order from them again. He said he would send me a $20 gift card to use on a future order. I am requesting a full refund of $126.22. I don't want to order from this company again. Their website says "Satisfaction Guaranteed", but they don't follow through with their promise. Product_Or_Service: *********** ******** ******** ****** Order_Number:********

Desired Settlement: DesiredSettlementID: Refund I am requesting a full refund of $126.22.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also emailed the customer a $20.00 gift card to use towards a future purchase. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 

From: ******* ***** *****************************
Sent: Monday, February 02, 2015 7:03 PM
To: ***************
Subject: ID#********

 

BBB,

I am writing you to let you know that my complaint has been resolved.  I just verified that a full refund was returned to my credit card.  The company also sent my father a fruit basket to help compensate for the problems listed in the complaint.

Thank you for your help in this matter!

Sincerely,
******* *****

1/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: order#********, on 01/19/15 i saw this company's ad claiming deliveries in 4 hours. I placed an order for a friend of mine who's husband just passed away. i ordered an arrangement, and i paid more for the "best" bouquet in respect to size and amount of flowers. the arrangement was $74.99, paid an extra same day fee of $2.99 my entire order came out to $84.60. at 4:53PM on 01/19/15 i received an email stating my order had been delivered. my friend lives out of town i might add. on 01/20/15, i went to my friends house to see her, and i asked her about the flowers, and she said she never received my flowers. when i got home that afternoon i went in and called From You flowers and told them my flowers weren't delivered and that i had gotten notification from them that my order had been delivered. had i not gone to my friends i would have NEVER known. the man i talked to put me on hold and told me the florist they used wasn't answering the phone. this was like 2:30 in the afternoon. my friend called and said the flowers had been delivered and she sent me a picture. it was NOT what i ordered and paid more for, for the flowers in the picture. on 01/21 i filed a complaint at the company's website telling them i was not happy with the arrangement, i sent them a pic of it and a pic of what i ordered, side by side. the arrangement they sent to me had old roses in it, crappy filler flowers and not even the right vase. the arrangement i ordered was supposed to include a vase from ****** ***** *** ******, which made the picture of what i ordered beautiful. that evening i received an email from, From You Flowers stating they were sorry i was not happy with the arrangement and that if i called the customer service they would send out a fresh new arrangement. I called them today, 01/22/15 and what i got was the run around. i was put on hold a couple of times while the woman talked to her supervisor. I told her i didn't want another arrangement sent because i took some more flowers to my friend because i was so embarrassed by what they sent to her. I wanted my money back. customer service lady, who was rude i might add, told me they could offer me a ridiculous amount of 10% of my order refund ($8.50) i told her i also paid extra for delivery that day of $2.99 she said she would also add that on to the amount of refund, which i might add was only going to be a gift card from their site. she also told me it was noted that the flowers were delivered on the 19th, i told her i got the same email from them saying that, but that they lied, they were not delivered. she also said sometimes they have to use different flowers if they don';t have those, i told her NO, i paid for what i was supposed to get. the entire arrangement was just these beautiful light lavender roses and stock! and that was all. I told her if they didn't have any of the flowers then they should have called me and i would have changed the order she agreed with me. she said she called the florist back and that they were going to research my order and would get back to me. that was BS. i never heard back from, From You Flowers again. Not only did they send old spray painted roses, yes they spray painted them an ugly purple, but they were also old and crinkled around the edges. there was no stock in the arrangement either. it was ugly, cheap and not what i ordered and paid $84.60 for. this was bait and switch, and i got ripped off. the florist they used came from stockton, that is 2 towns away from where they were supposed to be delivered. this was also and *** arrangement and i don't understand why they didn't use a local florist in Tracy for this order. that florist did anything they could to just get my money any way they could, by sending a cheap ugly arrangement i did not order in place of the one i ordered. I am also mad because they lied about the delivery and my friend didn't get what i wanted sent to her to cheer her up. this is totally unacceptable. and i see that 600 + complaints about this company is pretty much all the same. How can a business who continually keep ripping people off get away with this? I will never use this company again for anything, i would buy grocery store flowers before ever giving this company money. From You Flowers will lie, about delivery, and will take your order and money you pay in good faith, and under the guise of *** floral arrangement that you chose and replace it with some cheap, tacky, dead flowers and if your lucky that might get delivered and it might not. Also if i don't get a full refund I will also contact *** and complain to them about how they are supposed to be selling*** arrangement with a ****** ***** *** ****** vase, but then delivering cheap, tacky old flowers in a vase that was not ****** ***** *** ****** as purchased.

Desired Settlement: I want a full refund in the amount of $84.60 credited back to my **** card at my bank. i am not interested in any replacement flowers, as i already replaced them from somewhere else. i do not want any kind of a store credit or gift card. because of the embarrassment they caused me, and my friend did not get her flowers as i intended, their lies and deceptive business practices such as positively bait and switch tactics, their rude customer service people i am through with From You Flowers. I just want all my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I accepted the flower shops resolution on the matter. they did as they should i got a full refund and they also sent me a complimentary arrangement .  If they had only done this is the first place to my friend, none of this would have happened. I am a business owner too, so i know this was a loss for them. i don't understand why they don't strive to be better, it's not just me it's all the complaints for the same thing! I don't know how they make money by having to settle all these complaints as they do. but i do thank them and the BBB for helping me on this matter..  .

Sincerely,

***** ******

1/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered on 12/31/14 before noon. The flowers have not been delivered yet in spite of many emails and phone calls. The flowers were for the birthday of our father who lives and has lived for yearsin a very expensive and well organized senior retirement community: ********************************************************************************. We have sent flowers and other packages to their apartment for years. The system is that packages have to be taken to the main entrance desk, and a log is kept by personnel of packages that arrive, and the packages are then distributed. We get messages from the flower company that they have tried to deliver, but a check at Wincrest does not show an attempt in the log. For your flowers has accepted our order, and simply has not delivered.

Desired Settlement: If the company indeed exists at all then we want our order delivered ASAP. If they are fraudulent then I want the money refunded on my credit card.

Business Response: This case has bee completely resolved. We have issued the customer a credit of $4.99, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

Thank you 

1/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a bouquet of flowers for a family members birthday and they not receive the flowers. The delivery was to be made in 4 hours and was never made and on the second day they company from you flowers advised me that it could not delivery the flowers. I asked for a refund and was told that a full refund would be issues in 24 to 48 hours. It is no the 26th of December and still have not received my refund the company is now telling me that I have to talk to my bank and the bank says that I have to speak with from you flowers.

Desired Settlement: I would like my money back in the amount of 80.96.

Business Response: This case has been completely resolved. We have voided the charge for our customer. along with a $10.00 gift card. Please let us know if there is anything we can do regarding this case.

Thank you 

1/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a same day delivery floral arrangement (as advertised with guaranteed delivery by 6pm) for my mom's birthday today January 2nd. The flowers were $30+ and delivery was $14.99 with an additional $2.99 fee for ordering same day. I went to my mom's house immediately after work at 6pm and noticed she had not yet received her delivery which was supposed to be a surprise. I called customer service and advised them of this and I was put on hold. When the rep came back to the line, she advised me she couldn't give me any updates because she can't get in touch with the florist. I then preceded to remind her of the advertisement of their service that I ordered, that guaranteed a same delivery on today January 2nd and that it would be received by 6pm; It is now about 630 as we are having this conversation. She offered no other resolution other than you will receive an email confirmation when it is delivered. Again, I explained to her that I was not satisfied with what she was saying because it went against their advertisement and I specifically ordered the flowers for today which is my mom's birthday. All she could say was sorry and that she could call the florist tomorrow January 3rd and follow up. I expressed my dissatisfaction with this arrangement and asked what is the company going to do about this problem; she offered me a $10 gift card and to call my "recipient" and explain what happened. I was so insulted at this point. Why would I want the recipient to be notified of a surprise flower delivery and the gift card is not necessary because I will no longer be a customer with future orders. I also asked about my cancellation options because at this point what's the use of sending her flowers late; the rep told me if I did that and the flowers get delivered tomorrow then the florist would then have the right to go back and pick up the flowers. I couldn't believe my ears! Add insult to injury. I am completely disappointed in this type of service. This is not only false advertisement but deceptive business practice. I have already paid for my order but I do not have a product. This is one of the most humiliating transactions I've had. Not only will my mom not get her birthday present from me, my father also delayed his own birthday plans so that my mom would be home to receive her delivery. I see that there are over 600+ complaints about the same thing and it really worries me that nothing has been done with this company. No one has bothered to follow up with me this evening to see if the flowers were ever delivered after my phone call, which they were not, nor did anyone call earlier to say there was a problem or that it would be delayed.

Desired Settlement: I would like a full refund of my purchase that I prepaid for in the expectation of receiving items within the guaranteed time frame. I am not interested in larger floral arrangements or gift cards.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

12/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I began order on the website yesterday, but did not complete it because of a $15 service charge on a $30 item, bringin the total cost to $45. Later that day, I received an email asking me to return to the site and complete the order and they would waive the $15 service fee, leaving me to believe I would pay $30 to complete the order. The next day, I called the company to place the order. A representative took the order but informed me that if they waived the delivery fee, I must pay the full price of the item which was -- you guessed it - $45. I complained to the sales representative that the email offer was deceptive. He said he could only enter one discount code at a time and although the advertised price of the item was $30, it was already discounted. I asked to speak to a supervisor and he transferred me to ******* (sp?) who only repeated the same information and that she would inform the responsible department of my concerns. Attempting to redeem this "discount" was a complete waste of my time. It was here Are savings you can apply to your order (bait). But if you redeem the fee waiver, the price goes up by almost the same amount (switch),

Desired Settlement: I would appreciate the company following through on its promise for free delivery. The price of the item is the price, discounted or not. It appears in the cart as $30 and should not increase based on application of "discount" codes. I also call on the company to end this deceptive practice.

Business Response: This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

12/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my friend's birthday and they were never delivered. Called to request a refund and they would not issue it. The number to the florist is a fax number and they don't return calls.

Desired Settlement: I expect a full refund to be issued immediately

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Refund has not been received still. Refund must be received to resolve this complaint

Sincerely,

******** ********

12/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were seeking a "Get Well" bouquet of flowers to send to our family. From You Flowers advertised a Christmas themed bouquet entitled "******* ********" featuring a matte red vase with a Santa's outfit design (white polka dots and Santa's belt). The company also promoted that the bouquet was available for same day delivery. We placed our order on Wednesday December 3rd, with an expected delivery date the following day on Thursday December 4th. On Thursday evening I was informed nothing was delivered to the residence. I called From You Flowers where they informed me that they're not sure what transpired and that they will get the flowers delivered by tomorrow (Friday) as well as call us to give us an update. With no phone call and no news from my family that flowers arrived I proceeded to call From You Flowers for a second time. They informed me that the florist they are working with is not answering the phone and they have tried calling them three times throughout the day. At this point I wanted to cancel my order and get my money back. I couldn't understand why a big name company didn't just find another nearby florist to take on the task when their original florist is being non-responsive and why they didn't notify us the day of delivery they were having this problem. There was absolutely no strategizing on their part. I told the customer service representative that I wanted to cancel and she said that we have to wait until tomorrow to see if we can hear from the florist. I told her I didn't understand the logic in that. The florist hasn't answered all day, why should I wait yet another day to give them a chance to respond? I just want my money back which I am entitled to ask for. She told us it was their policy and thus we were required to wait another day. I definitely felt this to be a ploy so that they can keep our money because I still didn't understand the logic and why they couldn't just cancel our order. On Saturday morning (this now being the fourth day since we initially placed our order, well beyond same day delivery), we received a phone call saying that they have another florist that will be delivering the flowers and that they will give us 25% off our order along with a flower upgrade (it was the highest flower upgrade) and an apology note attached to the flowers. We accepted their solution and proceeded to wait for delivery. Later that day, my family contacted me thanking us for the flowers. I asked how they looked and they notified me that the flowers were brown. I was sent photos of the bouquet and couldn't believe what was delivered. The flowers we ordered are pictured as five big roses, with small white carnations nestled behind the flowers so that the roses look abundant and are the dominating flower in the bouquet. The arrangement also included Christmas berries which are nestled in the background so you only see the berries and it's leaves. This arrangement is placed on a red matte vase with white polka dots and Santa's belt. What my family received was a plain see-through red vase, huge white flowers that were brown and wilted, a few roses, and branches sticking out with rotten berries. I sent my family the photo of the arrangement that we ordered and they confirmed it looked nothing like the arrangement we purchased. The flowers weren't even standing tall, they were leaning against the edge of the vase leaving an empty center in the bouquet. It was a mediocre arrangement that completely contradicted everything the company advertises. When you call their customer service number, the automated voice repeatedly states they offer the freshest flowers. Brown, wilted flowers do not represent this advertising. When you place your order for the "******* ********" bouquet it says specifically that it comes with a "Santa themed vase." A see-through red vase shows no indication that it is in reference to Santa. Not only were we shocked that the flowers delivered were old, rotted, and not what we purchased, but we were also embarrassed that our surprise get well gift was a disaster. We proceeded to call customer service for a second time on Saturday and we explained to them the current issue as well as the tremendous struggle we went through the past three days to get a simple bouquet of flowers delivered. We essentially wanted our money back since the bouquet was not the one we ordered. Of course, the customer service representative said they will give us 50%, which to us indicated that they were not willing to refund us entirely. We were so stressed out and embarrassed by the ordeal that we accepted the resolution just so we can move on from this. However, what occurred an hour after the conversation was the icing on the cake for us. I received a call from a number I was unfamiliar with. I answered the phone and it was the florist calling me personally. He said that they were coming to pick up the flowers. I told him I don't understand, we are still paying for them we didn't get this arrangement for free. He said that they have to come pick up the flowers. I told him that no one was home and that my family left for the rest of the day. He told me to call him when they're back so they can pick up the bouquet. I couldn't believe what I was hearing, not only were we embarrassed that the flowers were brown and rotten, but now we have to be embarrassed that their flowers were going to be taken away from them after only having them in their house for a couple of hours? We called customer service for a third time and they just told us not to worry about it. No further resolution. My experience with From You Flowers was my first and last. I went through so much stress and frustration which ruined my day. Why should it be a battle to do something nice for people? Flowers are not just plants, they are symbolic of love, happiness, and warmth. We relied on From You Flowers to deliver good feelings to a member of our family. We relied on the creative portfolio they present on their website and to provide a real life product that mimics exactly what is seen on their page. I expected that the smiles the photo on my computer screen gave me would offer smiles to the person that really needed it live in their home. What I received was a product not representative of what was posted on their website, embarrassment, and overall utter disappointment. I suggest that From You Flowers take a good look at how they strategize their orders, better communication with their florists, and make sure their product actually reflects what they advertise because fresh flowers and same day delivery are far from what we received.

Desired Settlement: Since Friday December 5th we have wanted our money back and we still want our money back. Customer service did what they could to keep a certain amount of our money, but four days of frustration is not equivalent to 50% of our money back. We want what we have asked customer service for repeatedly, but refuse to give us two days in a row. We want 100% of our money back.

Business Response: This case has been completely resolved. We have spoken with the card holder and the account has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business did not call me personally, but my boyfriend notified me that he received a call.

Sincerely,

*** ******

11/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Advertised on the website with discount already applied was a $32 flower, basket and teddy bear arrangement. This price, $31.99 to be exact, was indicated on the search page and the information page about the arrangement. On this information page where you actually select it for placement in the cart the site gives you upgrade options of adding balloons or chocolate for extra fee. I did not select that as I wanted to keep the $32 price cap. The on a third screen the price is still $32, but you are given the option of delivering the same day for an additional fee. I did not select this as I want to keep the $32 price. The you are taken to the cart page, again the price is $32. It instructs you to continue on to secure check out. At this point any and all charges and options should have been disclosed because you are checking out. The site then has you go through the process of creating an account with this company or registering as a guest. The price remains $32. Now you are at a page that asks for the recipients address. You are given an option for a specific time to be delivered for an additional fee. I again select no. The price is still $32. At this point you are taken to another screen where you enter your billing address and payment information. There is no indication for any reason or any option for the price to suddenly jump. Now you click Review Order and are taken to another screen which shows payment info. In my case I chose ****** and enter my ****** password and hit enter. ONLY at this point, when the purchase should be completed, do you see in regular non-bold type that the price for some reason has jumped to nearly $51! If I hadn't read this unhilighted print I would have never known that it was $51 unless I reviewed my ****** statement later in the month. And still, on this screen there is NO explanation of why the price mysteriously jumped to $51 from $32. I invested all of this time in choosing the product, evaluating the upgrades, carefully crafting a funeral message, entering in delivery info, billing payment info, billing address and only after all of that is complete, does this company jump the price up by nearly $20 or 60% increase!!! I back out at this point, call, and the standard answer is, "Oh we are aware of that design and it is being fixed." I informed the rep of the bait and switch fraud laws and believe that this is a classic example of consumer fraud. Not too many people would go through all of this effort and then cancel the order because the price jumped by 60%! They would consider the time and work spent getting to that point and likely be duped into accepting that 60% or not even be aware that the price jumped, because unlike all of the upgrade options which are clearly marked in larger text and bolded with explanations this 60% jump in cost for the bear arrangement is discrete. I have managed websites in my career and know that absolutely they are aware of this and it is absolutely intentional and done to mislead and dupe the consumer. Shame on them! They need a better business model than steeling from customers. It is such a desperate act.

Desired Settlement: 1) Correct their prices to show the actual price at the beginning so that people are making informed purchases. 2) Have my initial order filled so that the lady who lost her husband recieves what I intended for the price I intended. 3) Have the order filled at no charge due to the time it took in placing the order, speaking with the representative about it on the phone, and then having to file this complaint. 4) All of the other people who have placed orders refunded this additional fee of 60% that is sneaked in at the end. 5) A fee levied against this company so in a benefit cost analysis, doing such fraud is no longer and will never be cost effective.

Business Response: This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.

 
Thank you 

11/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers I received were clearly not what I thought I was purchasing for a funeral. The product was not good and delivered hours late to the funeral

Desired Settlement: Refund full amount

Business Response: This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a future complimentary arrangement to be sent at anytime by the request of the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My order number was ********. I placed this order on November 2nd as a gift to my mother on her birthday. The flowers were scheduled for delivery on November 4th, 2014 to her place of employment (a school). On November 2nd I decided to call the 800 number listed on my email receipt. I was informed that there was an attempt to deliver the flowers, but there was no one home and that my mother had not answered her phone. This is a complete LIE! She works at a school! There is always someone there. Futhermore, I know she had her phone with her the entire day because I talked to her! Nonethless, I gave them the benefit of the doubt and allowed them a second chance to deliver the flowers today. I called around 2pm to get an update and was told the same terrible excuse as yesterday. After blantly telling the representative that they were not being truthful she stated "I dont know what is going on with the florist or where the flowers are." This is unacceptable! To make matters worse, she said "I will send your arrangement to another shop with a discount and they will be delivered tonight." Needless to say, I am sitting here writing this complaint with NO FLOWERS to show for the money and time spent. I am 100% dissapointed in my experience with this company and will be filing complaints on any and all forums possible. Thank you for ruining my mother's birthday From you flowers!

Desired Settlement: 100% refund and flowers delivered!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order.  We have also offered the customer a complimentary arrangement, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Wednesday 10-22 at 9am I ordered flowers for same day delivery and paid extra for that service. I got email confirmation of delivery at 230pm. As of 5 pm that evening the flowers had not actually been delivered. I called around 6 to ask why, and i was placed on hold where they then told me the florist was closed and they would call me in the morning. After receiving no phone call by 10am i called back and asked where the flowers were. They told me that the florist was unable to deliver and that they would be delivered by noon that morning. At 230pm when the flower had yet to be delivered i called back and again asked what the problem was. They told me the florist was 10 minutes out from delivery and they would be there by 245pm. After confirming by 4pm that the flowers had yet to be delivered, I called back and was told that the florist was closed and that they would call me back when/if they could make contact. At 930 am on Friday 10-24 when i had yet to hear back from this company, i called again. I was then told that the florist said they were trying to deliver each day but could not find the address. This is IMPOSSIBLE. The address and building are huge, on a very main strip, and is clearly marked in several places. I asked why i wasnt told this information earlier and was told sorry. I find this to be a problem because not only did the florist have the address, and phone numbers of BOTH residents, but they also had the option of going to the leasing office for the condo and asking or leaving the flowers there. They also made no attempt to contact me and ask for more information. I told the company i wanted my money back and they refused, several times. Only offering me 10% off my next order. I also requested to speak to a supervisor each time i called and was denied every time. They also denied my request to get the name of the florist they were using. I still have no flowers, and my bank account was charged the 45$ on wednesday and the charge is not being refunded.

Desired Settlement: I want my 42$ back, and i want this company to be investigated. What they do to people and the way they handle business is absolutely deplorable.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full amount of the order and would like to offer a future complimentary arrangement.  Please let me know if there is anything else I can do regarding this case. Thank you.

10/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a new baby bouquet early this morning, and the advertising assured me it would be delivered to the hospital today. At 3:00 PM I received a phone call stating they would not honor their commitment to deliver today. At this point it was too late to get another floral service to deliver in time. The customer service rep said they were unable to get anyone in the Salt Lake City, UT area to deliver today. As the event required the delivery today, and the florist left it way to late for me to arrange for another florist to deliver today, I feel this company perpetuated false advertising in stating same day delivery guarantee. Their advertising on their website and their radio ads are false.

Desired Settlement: I feel this company should be made to honor its advertising.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

10/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I'm extremely disappointed with the flowers that were delivered a little over a week ago. The delivered flowers looked nothing like the example online (I have pictures of both the bouquet that I ordered online and the bouquet that was delivered); furthermore, the flower types included in the online description were no where to be found in the delivered bouquet. This was a really important delivery for an ill friend which is why I was ok with the total nearing 70 dollars, assuming it was as nice as the bouquet I saw online. I even upgraded to the second highest price point, which promised to look truer to picture than the lowest price point in that bouquet. I've contacted the business twice requesting a refund of my money. Their website guarantees a full refund if the delivered flowers were unsatisfactory. I contacted them 10 days after the delivery, and they informed me that I was too late to request a full refund, although there is no time frame stated in the guarantee. Since they were delivered to a recipient hundreds of miles away, I was unable to see what the delivered bouquet looked like until the recently. The recipient sent me a photo that she took on the day of receiving the flowers, but didn't send the photo to me until recently. Because the flowers don't even look remotely similar, I'm asking for a full refund of my money. I would have never ordered a bouquet with the flowers that were actually delivered.

Desired Settlement: I would like a full refund, as promised on their website, for an unsatisfactory delivery. The flowers received were not the flowers that I ordered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 09-19-14, I placed an order thru fromyouflowers**** website. This week I have received two copies of ****** magazine which I did not order. Upon contacting ****** magazine I was told that the order was placed for me by *************. Because a third party ordered the magazine, ****** would not give me any info but eventually did agree to stop the subscription. After finding several online postings about this process and reference to fromyouflowers****, I called fromyouflowers****. After several minutes the representative did admit that at the end of the online order form there are "opt out" boxes that you must check to "not" get magazine subscriptions. I expressed my disgust for such deceptive business practices and suggested that his company change their process.

Desired Settlement: My original order was for $38.98. This company has just wasted at least an hour of my time trying to find out how this happened. Now, even though they assured me that my credit card info was not sold, I feel it necessary to monitor my credit card account for at least 3 months. I want my total original order refunded.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have refunded the customer in the full amount of the order and removed them from the email subscription. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

10/21/2014 Problems with Product/Service
10/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 10/15/14 I ordered a ******* tulip bouquet to be delivered on 10/16 which I paid an extra fee for handling and speed delivery. Today I was expecting for the beautiful ******* bouquet but unfortunately my recipient received a completely different bouquet. She received a very old yellow and white tulip bouquet. I paid $62.96 for something that I really liked it, but From You Flower "prestige company" is offering some products that they don't really have. Why they charge a lot of money for something that they do not have? Why do they need to lie to the customers? I am really unsatisfied and unhappy with this company. I need my money back. If I am doing this because this is a fraud and I don't want anybody else to be scammed by this company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** **** 

10/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a funeral arrangement cross two days ahead of the funeral service and though it was not necessary, I paid the extra money to guarantee an AM delivery for the funeral service. One hour prior to the service I received a call that they could not "find anyone" to complete the order. This is not acceptable at all. Funerals are already very difficult and this kind of horrible, unethical service one hour prior to the service is incomprehensible. I called and the customer service person stated they would refund my money which is the least they can do; however, the money has yet to be refunded. BBB, I am also questioning your credibility due to you giving this company an A+ rating when they have 614 complaints! I own a business and I am BBB accredited....now I am questioning why I pay you? This whole situation is completely unsatisfactory!

Desired Settlement: At the very least, this money must be credited immediately

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. We were able to get in contact with the customer and offered a future complimentary arrangement to any recipient of her choice to be delivered at anytime. The customer has declined this offer currently, but let us know if she changes her mind she will contact us back. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

10/16/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed order #******** on 10/1/14 to order a floral arrangement for a funeral service to be delivered on 10/5/14. I also paid extra to guarantee delivery before 12pm. There were a few calls throughout the week to confirm information. The order was never delivered. When I called, the representative (****** - 10/5/14, 5:15pm), she tried to reach the florist but couldn't. They tried to offer having the flowers delivered to the home, but that defeats the purpose of having them for the service. At that point, I asked I be credited back the money and updated on the status of the order. I then called today because no one had gotten back to me. I spoke to another representative (******** - 10/6/14, 2:50pm) with which was a bad customer service experience. She indicated that the order was never fulfilled by the florist and the company never confirmed or followed up with the florist. She told me that I was offered a $20 gift card and 20% off of my next purchase, which was never communicated by ******. She said she could send me a gift card.

Desired Settlement: I am already getting refunded the money and supposedly the $20 gift card. It seems like there is a lack of good customer service and care in regards to the memory of people that have died. The flowers were for a funeral service and it is upsetting that nothing was done or no concern was shown for not doing what was promised. I would like a sincere apology and whatever else they are willing to provide to compensate me for the inconvenience and unpleasantness that they have caused in this situation. Thank you.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/16/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered an arrangement for a family member whose father had just passed away. It was supposed to arrive on the day I ordered it, right after I heard the news, as his family was reeling from the aftermath of his father's suicide. I ordered before the time cut off for same-day delivery, but by the end of the day no flowers had been delivered. I figured I'd give it another day, it was only $3 extra I'd paid for the same-day delivery, but now it is the closing time of the florist (which I figured out yesterday when I contacted FYF and they told me the florist was closed, it was 6PM eastern time when they told me this). I made several attempts to figure out what was going on with my delivery and got nothing but canned "We apologize for inconvenience, please accept our apologies" responses every time. I didn't want apologies, I wanted answers. This is unacceptable. If you are going to guarantee a same day delivery, then you should probably make sure you deliver in the same day.

Desired Settlement: I would rather spend my money elsewhere that I know I can trust, so I want a full refund of the arrangement and all charges so I can do so. You can keep your flowers. I'll be shopping elsewhere for floral arrangements from now on.

Business Response: This case has been completely resolved. We have credited back the customer fifty-perfect off the order, along with a re delivery. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I was told I'd get 50% back, but I got 38% of the $74 I paid. They did not refund me the same-day delivery fee (which honestly should have been refunded in full), nor the $15 "handling fee." Since this wasn't delivered on the same day as I ordered (in fact it wasn't delivered for nearly 3 days), and wasn't "handled" as I expected it to be handled in the first place (the florist that was originally doing the arrangement apparently "overlooked" my order for 2 days before it was sent to a different florist), I want what I was told I would get, which is a 50% refund on the purchase. You can keep your $12 "store credit" because I will never use your service again and I will be letting anyone I know who ever needs flower delivery to steer clear.

Sincerely,

******** ****

Business Response: This case has been completely resolved. We have credited back the customer fifty-percent off the order total, customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

10/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Simply, flowers were ordered online and not delivered. If I hadn't called the funeral home to confirm delivery, I would not have known they were not delivered. It was only after I emailed From You Flowers that they discovered that the flowers has not been delivered.

Desired Settlement: ******** is my order number from online. They said that they would refund the money. It looks like there are many complaints about this business, and I think they need to be investigated further. I have a feeling that they are taking advantage of many people. I'd like to know the outcome.

Business Response: This case has been completely resolved. We have tried to reach this customer several times and left several messages and emails. At this time we have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have a standing $50.00 complimentary arrangement for the customer that can be used at anytime once we have been in touch. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

9/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers and candy on the day preceding my child's birthday, for my child's birthday and paid for an early delivery before 12:00 noon. The company advertised same day service to the area I needed the products delivered to. From You Flowers did not deliver before 12:00 noon, and in fact called at 4:00 pm eastern time to say they would not be delivering them at all. Has I been informed that the advertised service would not be honored early in the day, before 12:00 noon, I could have ordered flowers and candy from another company that could have delivered them on time, and more to the point, on her actual birthday! Now my child's birthday went unremarked by me because of false claims by an internet company. Simply canceling the order and refunding my money is a poor substitute for due diligence on the part of From You Flowers.

Desired Settlement: If this company is unable to provide the services they claim on their web site, then the company must stop claiming to be able to do so. I have no idea what percentage of the time they fall short, or fail in their advertised claims, but it affected my child and myself. I believe the company doesn't post unfavorable reviews, so the public has no idea if the claims will be honored.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent up a future complimentary arrangement on behalf of our company to any recipient of the customer's choice. Please let us know if there is anything else we can do regarding this order. 

Thank you 

9/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered a balloon bouquet as only part of a wedding congratulatory gift for my hairdresser. When I went to the salon later in the day I was so embarrassed because every balloon had wilted to the floor but one. I kept apologizing but this place and the people they hire to deliver (I am not saying it was the delivery man) it's the quality of balloons they utilize should have known how embarrassed I would be. My hairdresser said it was fine, but I was in tears as that is a reflection of ME. I spoke to them (the business) via email on 9/24/14 and they stated they would give me 20% off product. I invite the delivery man and the people that prepared this mess to look at them themselves at the salon they are worth 5 and that's for the one mylar standing. I am NOT paying for anything else including their 14+ dollar delivery fee. For what? A mess? No thanks. If this isn't resolved - I have already contacted a lawyer if they won't comply with what I am looking for here where they will be paying much more.

Desired Settlement: I'm looking for the total I paid on my card which was 38.98 - 5 dollars for the one balloon that is upright which means I am looking for a 33.98 credit to my card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming I see the credit to the card. 

Sincerely,
**** *******

9/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company offered next day deliver of flowers. I purchased a $60 bouquet of flowers from them on the 8th, to be delivered on the 9th. Today is the 18th and I just cancelled the order at 10:40pm due to lack of delivery over a week ago. I would have cancelled sooner but no one would answer the customer service line on the phone, they answer the incoming orders of course. I will never buy here again and what they are doing is blatant false advertising. I will stick to the bigger name companies for the rest of my life (I'm 22).

Desired Settlement: My damn money back.

Business Response: This case has been completely resolved. We have spoken with the customer and this was not a complaint against our company as there is no order placed in our system. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did in fact select the wrong business to file the complaint against, and will resubmit my claim against the correct florist.

Sincerely,

***** *

9/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a balloon bouquet for a very important birthday. I called to place this order rather than online to confirm that the gift would be recieved on time, and was assured that it would be. Today is the birthday, and when I asked the recepient they recieved nothing. Called the company and offered to try to have the balloons delivered tomorrow, but not an option as the recepient is leaving for a trip. Ended up disappointing a very special person in my life as he got nothing for his birthday. When I called customer service they told me that they would refund my money, and send a confirmation email, nothing, I called again and was assured I would get a confirmation email, still nothing. Now, not only have they made me disappoint someone special on his birthday, I have had to call 4 times to try to get an email for $ refund, and have no confirmation of this.

Desired Settlement: When you pull up this website it shows 4.4 stars. This is very decieving, lots of complaints w the BBB. **** gives it a 1.5 star rating. Havent gotten an confirmatory email regarding the promised refund, even though I called twice to specifically request a refund confirmation via email. Lousy service, I want my refund ASAP.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a future complimentary arrangement to any recipient of the customers choice. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Shortly after placing an order with From You Flowers, a subscription to ****** magazine was placed in my name and registered to the address I provided to From You Flowers. In all likelihood, this implicates them in having sold my information to a third party (listed as ********* on the order receipt), which then signed me up for the subscription without any notice and without consent.

Desired Settlement: I would like the magazine subscription to be cancelled and all of my information removed from the records of From You Flowers.

Business Response: This case has been completely resolved. We have spoken with the customer and offered a $20.00 gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 3 September for a funeral viewing on Wednesday night. They did not deliver what I asked for and sent an email that said they could not deliver it and that they need to deliver a sympathy basket. Well, now the funeral was Thursday and I got an email at 1045 after the fact that they could not do it. These deliveries were for the funeral home and specifically for the funeral. Saying they could not deliver what I wanted and needed to do a sympathy basket. I tried to call their 1 800 number and it was to busy it said I should email them. I finally got a hold of them and they said that they would deliver flowers on the 5th of September to an alternate address. I got my sister in laws address said lets do local florist selection and have something of equal value delivered to the home and I changed my order to something of appreciation for all the arrangements my sister in law made for the funeral. To this date still no flowers and finally I think they are going to refund my money but oh yeah not before another email saying they could not deliver today and can they deliver something tomorrow. I am beyond embarrassed angry and very disappointed and feeling stupid at being lied to and taken advantage of.

Desired Settlement: I think they owe me a refund and a delivery to my sister in laws house and a delivery of some sort to my house for the trouble.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up two complimentary arrangements on behalf of our company to the families as well. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up two complimentary arrangements on behalf of our company to the families as well. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******8, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******8, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

9/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased flowers for my girlfriend for the first time since we were together for her birthday none the less.. paid $70 for a deluxe rose and carnation package. According to their website this one would look the most similar to the picture on the website. Picture shows approximately a dozen roses and about a dozen and a half red carnations. She receives 60% greens 5 roses and 5 carnations. But this is just the beginning. I email complain they ask for a 2nd chance. I give it to them, the florist ****** comes and takes the flowers away from my girlfriend at her work place and gives her nothing. They said we are unsure when you will get replacements. This after we had an agreement for them to be replaced by 515pm. I then give them another chance.. for the day after her birthday. They promise an upgrade to premium package that will not disappoint. That comes in today after embarrassing her at work. What do I receive?? A better display with a few more roses 10 to be exact and a few carnations still no where near the original deluxe package. I am done giving chances. I will be reporting this as fraud to my bank account as I am with you right now. Sincerely ***** *******

Desired Settlement: A full... not currently partial refund. Not only for the misrepresentation of a product, but for the trouble and embarrassment caused for my girlfriend on her birthday, as well as the specialness of giving flowers being taken away as this was the first time I gave her flowers in our relationship. I have pictures available upon request.

Business Response: This case has been completely resolved. We have re delivered the correct arrangement to the recipient, along with a $20.00 gift card. Customer still was not happy so we did go ahead and refund the account in full. I have tried to contact the customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case

Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because:
 
Money has not cleared bank yet,  and don't appreciate seller portrayal of me, by not admitting their fault. First batch was absolutely terrible 12 total flowers when 30+ were pictured on site.  Then flowers were repo'd from my girlfriends work, was promised on phone he would be amazed at next batch, siting I would receive an upgrade to premium. Order received was better than first.  But still not on level of what they advertise online. 2nd order contained 10 roses, 12 carnations. Which would have been close enough to be on par with their deluxe package that would have been delivered on her birthday even though 2 of the roses were already slightly wilted. But to deliver day after her birthday and expect someone who has already been through so much to accept that to be happy is unprofessional.   
 
I will consider this resolved: when money clears/shows up in my bank, and when fault can be admitted from the seller. Not just coming on here stating correct flowers sent and not happy so we refunded money.  

Sincerely,
 
***** *******

Business Response: This case has been completely resolved. We have tried to contact this customer several times regarding this case- We have left several messages and emails to have this customer contact us back. We have credited back the customer in the full amount of the order, along with a re delivery of the correct product. We have also emailed the customer a $20.00 gift card on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my daughters birthday to be delivered at her work. I got NO notification from the company that the delivery failed it was only when I clicked on tracking did I realize there was a problem. (they said they couldn't find the recipient? the address WAS correct and she DOES work there). NO idea why they couldn't "find recipient" My husband works for the same company in a larger building down the street, so when I spoke to customer service I said it was ok for them to deliver to the larger building (thought it would be easier and gave my husband the heads up that they were coming and he could walk them to her building) waited several hours, still no flowers. I called back and they said OH were going to deliver them tomorrow. DOES ME NO GOOD MY DAUGHTER IS OFF THE REST OF THE WEEK! I was trying to surprise her AT WORK. They made it sound like he would be heading over there NOT that the delivery was re-scheduled for a different day. I ordered these on SUNDAY for a Wednesday delivery not like they didn't have plenty of time?!?! SO now I didn't get to surprise my daughter at her first job on her birthday and the entire thing has been ruined. I saw the plentiful HORRIBLE reviews about delivery problems with this company, my only regret is I saw them AFTER my horrible experience. The first rep I spoke with acted like I was a pain questioning where my delivery was and told me to take it up with *** and it wasn't his fault, I PAID YOU PEOPLE TO HANDLE MY DELIVERY and he was like why are you calling us?!?!? ugh You really need to find new ways of delivering or this company should just foldThis was an absolutely horrible horrible experience

Desired Settlement: Full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have TWO complaints about this business from 2 separate times.May 7th, 2014 I had my beautiful baby girl. My mother in law attempted to use this business to send me flowers. They were never delivered, the company offered to deliver but my daughter was already a month old by then.Today, August 29th, 2014 my husband ordered me birthday flowers(not knowing about his mothers problem with the company), He ordered express (that they be delivered in 4 hours) and he got an email saying they were delivered when in fact they were not. Now he's trying to contact them but I feel like he'll have the same problem as my mother in law.

Desired Settlement: Looking at the reviews online, we aren't the only ones who have had this problem, it looks like it happens all the tie. I think this business should be shut down if they aren't going to do what they say.

Business Response: This case has been completely resolved.  We have tried to contact this customer several times regarding this order. At this time we have called and emailed the customer four times and just waiting on a response to resolve the issue.  We have credited the fee back to the customer for the delay in delivery, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case,.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

9/5/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Website advertises "100% Satisfaction Guaranteed". I ordered flowers from this company, to be delivered to my daughter ******* ****** on her birthday, August 12, 2014. The flowers were ordered in a timely manner yet were not delivered. **** ****** received a phone call on the evening of August 12th from FromYouFlowers, stating that "they got lost" and could not effect delivery. **** ******* was advised the flowers would be delivered today, August 13th. FromYouFlowers advertises delivery between 9:00am and 6:00pm, **** ****** was called by them after 7:00pm with still no delivery, "lost" and will deliver tomorrow.

Desired Settlement: It is my desire, since these flowers were ordered for a special TIME SENSITIVE occasion and not delivered, that FromYouFlowers deliver this merchandise ASAP and refund any/ALL charges to me. This issue has caused me AND my daughter undue stress, the delivering company failed to deliver the flowers on time, and IF they deliver the flowers today, it is no longer my daughter's birthday. I will not be "100% satisfied" unless I am issued a full refund IN ADDITION to the delivery of the flowers now.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement and apology letter to the  recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After making a purchase from FromYouFlowers.com (which in itself was a horrible experience) I recently started getting ****** magazine in the mail.I called ****** Magazine and they said my information was provided by From You Flowers. I never gave anyone authorization to start a magazine subscription. I googled more and found From You Flowers regularly scams ****** into these subscriptions all the time!

Desired Settlement: I want my information completely removed from any computer or server apart of FromYouFlowers.com and any of the companies it has provided by information. I want this ****** magazine to stop being sent to my home. I want FromYouFlowers to stop selling ******'s information and stop being a scamming company.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have emailed the customer a $20.00 gift card. Please let me know if there is anything else I can do regarding this case. Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because:

 
I just responded to the email they sent me.  I've been unavailable recently due to moving.
 
I told them simply removing my name off the list and giving me a gift card that I will never use doesn't solve the issue.  They are forcing ****** to receive ****** Magazine without their consent.  I never authorized anyone to send me any magazines by ordering some flowers for my girlfriend's birthday.   Yet they will continue to do this to current and future customers.   They never told me what company they sold off my information to.  This is a huge issue with multiple customers.  I was able to search the internet and many more ****** company about these magazines being sent.   These ****** have no idea where the magazine comes from until you call ****** Magazine and they point back to FromYouFlowers.
 
If I didn't authorize magazines to be sent to me, how do I take the company's word from a support representative that my information has been removed from their company and the company they won't name?

Sincerely,

***** ***** ***

Business Response: This case has been completely resolved. We have since gotten back in touch with the customer and spoken with him letting him know the order was all set.  At this time we have also credited back the customer in full for the order for the inconvenience that was caused. Customer stated he was very pleased after speaking him the second time . Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******5, and find that this resolution is satisfactory to me.

Sincerely,

***** ***** ***

8/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to order flowers , They took my credit card payment then called to tell me that they could not deliver. Then they tell me they cant return MY money for three days. They stated that my bank was the problem , I called my bank and they stated that was NOT true ! This company should not have charged my card until they knew that they could fill the order ! I had to pay another company to deliver flowers and I expected my money refunded within 24 hrs. That's fair but,when the refund is due to their inability to deliver promised product, they should be diligent in returning MY money !! Not 3 days later BAD BUSINESS !I can run a cc payment and then cancel with NO wait time, why cant they ?

Desired Settlement: I want to know why I have to go without MY money ! Wrong treatment of a good customer.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also extended our apologies by offering a $50.00 complimentary arrangement to the recipient or any recipient of her choice. At this time the customer has declined the complimentary arrangement but our offer will still stand at anytime if she changes her mind. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

8/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 21st I went online and ordered a flower arrangement to be delivered on Wed. July 23rd for an elderly friends birthday. On Friday night July 25th I talked to her and she said she never received the flowers or a call from anyone stating they were trying to deliver any flowers. So I emailed my complaint to the the company that night and spoke with someone from the company the following morning, Saturday July 26th. The lady I spoke with assured me that they would give me a free upgrade on the arrangement and deliver it that afternoon. They did not deliver it that day or the following day. Finally on Sunday night at about 11:30 PM my time I emailed them again and asked them to refund the money they charged my credit card for the flowers they never delivered. I am still not sure if the charge was ever credited back to me. I haven;t gotten notice of that from my credit card company yet but I am furious that over the course of 5 days, they NEVER EVEN made an ATTEMPT to deliver her flowers even though they had already charged my credit card. And even when I spoke with them about it and waited two more days for the delivery, it never happened. Then after all that, I had to contact them back to ask for a refund because they never even had the decency to call me or tell me they were not going to deliver the flowers.

Desired Settlement: I would like an apology sent to the lady who should have received the flowers explaining that I had ordered AND paid for the flower delivery as well as contacted them twice to find out why they were not delivered, and that despite my attempts, THEY FAILED TO MAKE GOOD ON A PROMISE TO DELIVER A BOUQUET OF FLOWERS. I want the money they charged me to be refunded!!! I also want them to at least have the common courtesy of contacting the customer when they fail to deliver as promised.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***

8/14/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for a guaranteed same day delivery, expedited for a 4 hour delivery. Flowers were not delivered as promised. Had to call and get order cancelled, have not yet seen refund for over $50 come through my ****** account.

Desired Settlement: Want my money back and then some for the hassle. It ruined a surprise that was to be done on that day - had to tell recipient about surprise delivery and then had to tell them it was cancelled because of the inept florist.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement for today's delivery. Please let us know if there is anything else we can do regarding the order.

 
Thank you 

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order at 7:45 AM CST on the morning of 7/24/2014. I chose a flower arrangement for my wife that was advertised as $27.99. I chose the expedited delivery service ($4.99), which came with a guaranty to be delivered by noon the same day. When I got to the screen to checkout, the total was over $50.00, or almost double the advertised price. It is now 4:15 and the flowers have still not been delivered, and fromyouflowers.com is doing nothing about this. This is the last time I will use their "services".

Desired Settlement: Full refund!

Business Response: This case has been completely resolved. We have tried several times to get in touch with the customer and have left several messages and emails. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift certificate. We have also sent an email to the customer confirming they have been credited back in full and that we have issued the gift card. We have also offered to send out a future $40.00 complimentary arrangement to the recipient of their choice. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

8/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased flowers online through this middleman who does not even handle flowers. I chose this company because I was told flowers would be delivered before noon. This did not happen. The flowers were never delivered until 2-3pm. They advise me they would take the loss on delivery fees and cut me 10 percent on final price. I feel deceived and they did not stand by their online promises. This is bait and switch practices by offering something they could not provide in order to solicit my business.

Desired Settlement: Money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

7/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Summer Sunshine Bouquet for same-day delivery on 7/29/2014. When the recipient sent me a picture of what was delivered, I was completely embarassed! The bouquet looked nothing like was pictured and described. The flowers were "substituted" with much cheaper flowers, and did not have the same quality as what was pictured. Also, the vase that was supposed to be included was a "unique" vase, but that's not what was sent.This is the second time I've had quality issues with FromYouFlowers, but chose to ignore the first time as chance. So when I called to get a refund, I was told that if I wanted a 100% refund I had to accept the possiblity that the delivering florist would come to the recipients house and re-claim the arrangement! So not only am I mortified at what was sent, I have to be further embarassed by risking that the potentially irate florist would come take the arrangement back. I could never agree to this--how would I explain this to anyone? And what if it was a funeral arrangement? This is not satisfaction guaranteed.I had to settle for 50% off, just so the florist would not knock on the recipients door to take back the flowers. I want a full refund.

Desired Settlement: Please refund 100% of my cost.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

7/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently ordered a plant to be delivered to a funeral of a friend. This plant cost me $49.95 and was supposed to be around 34 inches tall according to the customer service person I spoke with on 7/13/2014. It was, in fact, around 12-14 inches tall. I did not find this out right away, it was only after I spoke to a family member of the deceased. The customer service person said if I had contacted them right away, the plant could have been replaced with the correct one, but it had been too long. She said the money could not be refunded. In addition to this, From You Flowers gave/sold/or otherwise provided my contact information to ************* who then proceeded to process a subscription to thirty issues of ****** ******** in my name, the charge I anticipate will be in excess of $60 (according to the subscription card in the magazine I recently received). I called ****** ******** and was told I would have to contact ************* to cancel the subscription. I have done so and hope this will take care of that problem. Customer service at From You Flowers said that I had checked the box to order this magazine when placing the order for the plant. I DID NOT. More likely the box was already checked and I did not notice and failed to "uncheck" it. I consider this to be reprehensible business practices and wish that something could be done to stop these dubious on-line companies. I have reported both the companies to the ******* Attorney General's office as well.

Desired Settlement: As it is too late to replace the plant I had ordered for the funeral, I would like a full refund for the cost of the plant as well as the handling and delivery fees I paid. I would also like a letter of apology for causing me the embarrassment of such a pitiful plant to be sent to my friend's funeral with my name attached to it, and for causing me the additional headache of cancelling a magazine subscription I did not want or knowingly order.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and will be sending a letter of apology to the family. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

7/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On June 25, 2013 I placed an order to be delivered on june 26th to a business address. I was receiving the bouquet as I had to take it with me to an event. Their confirmation letter said that: business delivery time was 9-5 and that was the main reason why I decided to order with them.June 26th arrived and by 5:13pm I called because the arrangement wasnt here.. No solution was given.. the person that was on the phone just said that the driver was out and the flowers will be delivered shortly.The flowers were delivered almost at 6pm and by this time I was already gone.. showing up to my event with no flowers.

Desired Settlement: Full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Classic Bait-and-Switch:Just because I'm bereaved, does not make me a sap. I started an order of sympathy flowers with From You Flowers, and then hesitated when (at the very last moment) very large shipping and handling fees appears ($14.99 standard shipping). A while later I received an email prompting me to come back to my order, and they would knock off shipping costs. However, when I followed the link, they had increased the price of my arrangement. I ended up ordering them anyway, due to the time-sensitive nature of bereavement, but am very disappointed in this obvious ruse.

Desired Settlement: I would like the previous discount to be applied to my [SKU: BN1890] sympathy plant- it was chicanery to remove this while attempting to distract me with a different discount. Th offer was to come back to my order- which I would assume would be at the previously agreed price.

Business Response: This case has been completely resolved. We have credited back our customer for the second discount along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

7/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered product from this business to be delivered Monday, June 30th. Card was charged and confirmation sent. Received call on day of scheduled delivery after 5:30pm saying that product could not be delivered because a local vendor could not be found, though they had "tried all day". The product was balloons. Balloons. Not spaceships or exotic fruits. To a major metropolitan city. I asked why the company could not have notified me of the vendor difficulty earlier in the day, so I could have made other arrangements, since the ballons were for my in-laws' Anniversary party that night. They were unhelpful. I asked for a refund and was told it would take 1-3 business days. Apparently taking money happens very quickly, but returning it when the business fails takes much longer. PLEASE look at the ******** reviews of this business. I am not alone in my dissatisfaction. I feel duped and taken advantage of. Please investigate this company.

Desired Settlement: After reading reviews from other upset customers, I worry that my money may not be refunded and also that they will sell my private information to other companies. I want a refund, but I also want the BBB to be aware of the company's shady practices and numerous unhappy customers.

Business Response: This case has been completely resolved. We tried to contact this customer for several days and haven't heard a response back yet. We have emailed the customer confirming their account has been credited back in the full amount, along with a complimentary arrangement from our company that they can use at anytime. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i ordered flowers from there website i ordered lavender roses and with lilac was to be 6 roses i got 4 roses and i never got lilac in the flowers it was about have a bunch i paid for called them after about an hour i got 30.00 of my money back i paid 52.00 i then called the flower shop they had sent a order from found that from your flowers sent an order to the flower shop in town an order to put a bunch of purple flowers worth 50.00 and deliver them to my wife they do not even carry lilac i called from your flowers back after about 45 mins they refunded my total i paid for the flowers the pictures you order online is not what you get that to me is false advertisement so they rip people off

Desired Settlement: from your flowers should not be allowed to have a local flower shop to bring you something different that i ordered they need to deliver what a customer orders from there website

Business Response: This case has been completely resolved. We have tried reaching out to the customer since the 15th but we haven't heard anything back yet. We have called the phone number provided on the order but the person who answers has no idea who our customer is.  At this time our customer has been credited back in full and a $20.00 gift card has been emailed. We will be more than happy to resolve any issues further once we receive a call back from the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  they sent me a 20.00 gift card  spend buying flowers from them i do not  understand how they can get by with  advertising  what a  customer   will be ordering  by looking at a picture  on there website  then you get something different  when you get   i will be happy when you look a picture on there web site that is what you get when your flowers ar delivered  because if you pay  for what you ar looking at you should get that  iComplaint: ********

I am rejecting this response because: 

Sincerely, 

***** ******

Business Response: This case has been completely resolved. I had previously sent a message that we have tried reaching this customer several times and we do not have a correct phone number. We did locate a phone number online and that also did not work. We have tried to email this customer to resolve the issue further and have not heard anything back. At this time we have emailed the customer a $20.00 gift card and refunded the account in full. Please let me know if there is anything else I can do regarding this case.

 
Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

***** ******

6/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for same day delivery at 7:45 a.m. a Tuesday to be sent to my mother in law. Around 9 p.m. the same day, when I checked the status of my order on the fromyouflowers.com, it stated that delivery was not confirmed at which point, I emailed them on their customer service website where they "attempt" to reply within an hour. A few hours later, I received an email stating they would investigate. I received a phone call from them at 11:45 a.m. on Wednesday apologizing saying they would make sure the flowers would be delivered the same day ( technically the 2nd day). For the inconvenience , they gave me a 15% discount and no service fee. The flowers were again Not delivered. I called and cancelled my order. Their customer service dept is cordial and monotone, but unable to do anything to help. They are just there to simply apologize to the customer instead of just getting an automated answering service. I would not recommend them after this terrible experience. They are unreliable.

Desired Settlement: An apology letter from their headquarters to my mother in law explaining why after 48 hours, her flowers still weren't delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also mailed the recipient a letter of apology at the customers request. Please let us know if there is anything else we can do regarding this case.

Thank you 

Business Response: This case has been completely resolved.  We have been in contact with the customer again and let her know the account has been credited back in the full amount. We have also set up a future $50.00 complimentary arrangement that she can use at any time, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

6/2/2014 Delivery Issues | Complaint Details Unavailable
5/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the second and probably last time I order from this company...the first timee, they failed to deliver the product by the advertised date...I gave them a second chance, and that was apparently a mistake. They not only failed to deliver the correct product (wrong color flowers) but interrupted me in the middle of my workday to tell me that. I told them that might be acceptable if they were prepared to compensate me with a discount, but the rude customer service rep just hung up on me! This company is a joke.

Desired Settlement: I want a refund, since for the second time in a row you screwed up my order

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******

5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Peaceful Wishes sympathy basket from the fromyouflowers website on May 21, 2014. It was advertised as a beautiful 18 inch basket containing beautiful blue flowers and white roses. It was $59.99. When I arrived at the funeral home I was extremely embarrassed ... my flowers were in a tiny ...REALLY tiny basket and the beautiful flowers that were supposed to have been in the arrangement were replaced with cheap yellow carnations.I will never buy from this company again. They should be ashamed. they offered me a 20% discount. Unfortunately this does not make up for me looking like a cheapskate. The basket was about 6 inches all around...and maybe 5 inches high. They do not allow a person to place an objective review on their website...they will allow you to write a review, but they say they "may" post it on their site. ( This is clearly the reason that there wasn't a single negative review on their site!) BUYER BEWARE!

Desired Settlement: I would like a full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that although this does not in any way alleviate the embarrasment that resulted from the pathetic flowers this company sent, the refund will have to do.

 

I have not received the $30.00 credit, but it doesn't really matter because I will NEVER use this company again & I will be sure to spread the word to STAY AWAY from this disreputable and misleading company..

Sincerely,

******* ******

5/29/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mother in law on 5/3/14 for Mother's Day to be delivered on 5/9/14. I had issues purchasing the order online, so I called and placed the order and was assured they would be delivered on 5/9. On 5/9, I received a delivery confirmation at 3:43pm saying the flowers were delivered. I was just getting off work and did not check in with my mother in law. When I didn't hear from her by the next day I called to see if anything had been delivered and it had not. I immediately called the company and they could not tell me why the flowers were not delivered or where they were. They assured me they would be delivered the same day (5/10) but that the florist was not answering and apparently this is common practice around holidays. The supervisor offered me a 15% discount at this point and assured me they would be delivered. After several hours with no flowers, I called and asked for a refund. They gave me the run around and did not want to give me a refund, but finally stated they would refund me the full amount AND send complimentary flowers on 5/12 as an apology.On 5/13/14, I still do not have a refund and no flowers were ever delivered. When I called regarding the refund the representative said "they forgot to refund me" and didn't process the complimentary order of flowers.My experience with this company is just outrageous. I need a full refund as stated, and it would be nice if they would follow through with the free flowers. Please change your grade of this company! I was fooled and now see a LOT of bad reviews for the exact same behavior.

Desired Settlement: Refund immediately, with the complimentary flowers delivered as promised.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order , along with a $20.00 gift card. We have also re delivered the complimentary arrangement with an upgrade to be delivered to the recipient. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Spring Fruit and Sweet Basket for Mothers Day order #******** for $89, for my sister in Manhattan, New York. It was to be delivered Wed May 7 I received no email confirmation of delivery. She received no phone call. A note was on her door Thu. I called her Fri, and it still had not been delivered to her door. It was delivered to the mail room down the street. On the box it said 2 day air, *** and *** and had a tracking #. I called and complained. The basket and bow looked nothing like the picture on line. When opened on Mothers Day, the contents were nothing like the ones advertised and pictured. The contents were not the ones listed. It was mostly paper filling, 2 small oranges, 3 small pears, 2 apples 3 small bags with candies and 1 small sugar cookie.They all looked like they were something that could be purchased at the dollar or discount store. The basket, bow and contents were very poor quality! When I called to complain again, they said the order was shipped from a vendor in Sacramento, California. I tried to send pictures to their email address but for some reason was not able to. I saved the photos. They are suppose to refund my money in 1 to 3 business days.

Desired Settlement: This business is important because people need to send flowers etc. to ill relatives and for special celebrations that live a distance from them. To receive an expensive item of very poor quality for a special occasion is a rip off...a scam. The vendors must be reputable! People would rather just send the money than a personal gift.This company is guilty of false advertisement. I went back to the website to check the basket that I ordered out again and it was no longer there!!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my ailing mother in the senior home for Mother's Day. The flowers were delivered yesterday (Sat 5/10) and yet bear no resemblance to the flowers shown in the picture on the website, flowers that I thought I ordered. In my complaint sent to the company, I attached the pictures of both the flowers I thought I ordered as well as the ones my mother received yesterday. In the picture of the flowers my mother received (attached here; the picture is taken today), 4 of the lilies are not yet open, the one that is open is already fading, its petals have creases on. The bouquet is sparse and ugly. There is no attempt to arrange the flowers in any artistic fashion. I've never seen flowers in this state even in a supermarket. People don't sell flowers like this. So why deliver them to ailing senior people in the senior home on Mother's Day?!I find this behavior unethical, unprofessional and unacceptable.

Desired Settlement: I demand a total refund and I want them to redeliver a fresh bouquet of flowers to my mother.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and we have sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because: 2 of the 3 roses in the redelivered bouquet were already withered when they were delivered to my mother. I do not seek any further financial compensations but I'd like to point out that the service from the local florist remains unsatisfactory.

Sincerely,

****** ****

Business Response: This case has been completely resolved. We have credited back the customer in full for her original order and sent out a complimentary arrangement to the recipient. We called the customer and apologized that the complimentary arrangement was poor quality so we offered to send out another complimentary arrangement at which the customer has declined. I did let the customer know we will be more than happy to send out a complimentary arrangement to this recipient or any recipient of her choice in the future and if the customer changes her mind our offer will still stand. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased for my mother a flower arrangement for Mother's Day onThursday May 8th, 2014.I had asked for it to be sent and received to her on the next day Friday May 9th, 2014.I never heard from her about receiving the arrangement on Friday May 9th or even on Mother's Day. I just then called on Wednesday (3 days AFTER Mother's Day) to find out if she had received it and customer service said that she may be getting possibly today (Wednesday May 14th, 2014) !!!I SPECIFICALLY purchased it 4 days early for her to definitely receive it for Mother's Day. I spent $90 on this !!My father, her husband has just passed away and this has made it even more unbearable for her to take and me to feel horrible to cause!!!THEN TO TOP THAT OFF EVEN WORSE WHICH I COULDN'T BELIEVE-when she did receive it, it wasn't what I had ordered but an arrangement in which she IS ALLERGIC TO - ROSES !!!!This is the most HEARTBREAKING AND HORRIFIC PURCHASE I HAVE EVERMADE. It literally not only ruined me, but the most important dayfor a mother she will never forget.

Desired Settlement: I definitely want a refund because she never received what I had evenordered and I want her to receive something in return of roses in whichshe is ALLERGIC TO !!!!Oh an apology would be pleasant, but I have read in other complaints that that must be to difficult for you to be truly sorry to do.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed 2 separate orders for flowers to be delivered on Mother's Day (one to my mother and one to my grandmother). The order for my mother was not delivered on May 11th as requested. When I inquired about the order I was told it would deliver the evening of the 11th. The company did upgrade the flower selection and gave me a 20% discount ($9). It did not deliver. I inquired again and Customer Service claimed it would deliver in the morning on the 12th. It is now the 13th and it still has not delivered. On the second order, For You Flowers claimed it was delivered on May 11th at 2pm, however, the recipient never received the flowers. I filed a complaint with For You Flowers.I have asked for full refund, but have yet to hear anything back from the company. Had I not contacted the recipients for both orders I would have never known they did not deliver and For You Flowers would not have notified me either. This comes across as a scam.

Desired Settlement: I would like full refund for this order and I would also like for the company to be investigated for fraudulent claims of service. I would hate for this to happen to anyone else.

Business Response: This case has been completely resolved. We have credited the customer back in full on both of the orders. We offered a gift card or to send out a complimentary arrangement to the recipient and at this time the customer has declined the offer. If the customer does change her mind we will be more than happy to still honor it. Please let us know if there is anything else we can do regarding this order. 

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my 85 year old grandmother for Mother's Day. Order was placed two days in advance with an extra charge for guaranteed delivery on Sunday, May 11th (Mother's Day). I waited all day for the flowers to arrive. I called multiple times throughout the day to ensure delivery would be made. The representatives told me that deliveries were currently being made and that I would definitely receive my order on Mother's Day. Suddenly, 8pm arrived and still no flower delivery. When I called back, they said the flowers were delivered at 7:13pm. I checked all around my grandmother's house, both inside and outside the house and there were no flowers. This company single-handedly ruined Mother's Day for our family. I will be requesting a full refund and I can ensure I will never give them business again. I recommend potential customers steer clear of this place or you will most likely be disappointed.

Desired Settlement: Would like a full refund for all charges incurred. My grandmother should also receive courtesy flowers as Mother's Day for our family was ruined.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and sent out a complimentary arrangement with an upgrade to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

5/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my Mother for Mother's Day. The company did not fulfill their end of the transaction as requested. I requested flowers to be delivered on Saturday. The flower location they arranged delivery is located in Harlem and they called my mother and asked her if it could be delivered Sunday. My mother told them after 2pm. The representative at the floral location told her they can't gauranttee delivery for Sunday and that she is too far away. This is unacceptable. Since I paid for delivery. The florist won't even answer any calls. Not only were these the only flowers I order but I also ordered earlier this week another arrangement for my fiance which is visiting in New York family for a few weeks. Her arrangements didn't arrive till late Saturday evening after I have spent 2 days dealing with customer service on the orders. The representative today,Sunday, 3:55pm which is the second one today apologized and told me chances are they won't be delivered that Tuesday is the best they can do and also there are several florist areas near her that it should have been handled by. i WILL NEVER BY FROM THIS COMPANY AGAIN. They do not fulfill their obligations to their clients. I paid extra for it to be delivered Saturday and all I got for it is excuses and no help from this company. I would not recommend this company to anyone in the future

Desired Settlement: I would like the president of this company to be directly contacted and informed of my dis-satisfaction with his/her company. I will never again purchase from them nor recommend them

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if you need anything else regarding this order.

Thank you 

5/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an arrangement of flowers from Fromyouflowers.com on 5/9/14 and it was confirmed by email at 7:04 am EST that this delivery would go to my mom's residence the same day. My order number is ********. To quote their website: - Need flowers delivered same day? No worries! Place your order before 3:00 PM in the recipients time zone and From You Flowers guarantees the florist arranged same day flowers!My confirmation email stated that my recipient (my mom) would receive by 6pm at the latest in her time zone. 6pm came and went. I did not receive any communication from the company: no email, no call, and neither did my mom (they had asked for her contact number in the original order). I called the company and was on hold for about 10 minutes before I finally got through to someone. That person checked with the local florist and confirmed the flowers would not be delivered that day and that they would be delivered the next day. I was a bit upset that this company offered same-day delivery and that I ordered many hours in advance of their 3pm stipulation. However, I wanted to make sure the flowers were delivered. I did receive confirmation on Saturday that they were delivered. On Monday, I called the company to share my concerns about paying the same-day delivery fee when in fact it was not delivered same day nor did they contact me telling me it would not be. After some discussion with the representative ****** who did not transfer me to a supervisor like I had requested, it was agreed upon that I would receive $19.78 refund. I had asked for 50% of my money back was informed that the florist could come back and take out what they were owed since the flowers were received. So, I agreed 19.78 was fair. They had originally charged me $14 for handling fees as well as $2 for same day delivery, so I felt the $19.78 from a total cost of $47.97 was fair. The representative informed me it would be a couple of days until I saw the refund in my account. On Wednesday, I checked my account and saw a refund for only $11.98. I called the company and talked to ******* who reviewed the notes and apologized. She stated that the math had been done incorrectly and $11.98 was the correct refund. I explained I did not agree to that amount but did agree to $19.78. I asked again to talk to a supervisor and instead was placed on hold for 5 minutes. When she came back, she confirmed I would receive the remaining $7.80 from the $19.78 quote and again it would take a few days. I checked my account today, Friday, May 16, 2014 and had a refund of $4.50. I looked for a place on their website to send a complaint and found the following guarantee: -From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.I called FromYouFlowers again and spoke with ***. I explained that I was frustrated as this was my 3rd call all stemming from an incorrect delivery that had been guaranteed. She apologized and read the notes and saw that the original rep, ****** had incorrectly calculated my refund. She went on to explain that their credit department corrected her error and that is the reason for my $11.98 and then $4.50 refunds. I said I understood that their department would do this however I was quoted $19.78 for a refund and had agreed with that and it should not be my fault that her math was incorrect and the credit department didnt issue this. *** said she understood. I asked if I needed to talk to someone else in order to get this resolved. She stated that she would be the person I would need to talk to but because all refunds go through the credit department, it would not matter what she entered as that area had already done the adjusting needed. I said, so basically I was quoted $19.78 for refund and I cannot get that amount back because the credit department will not issue it. She said yes and I thanked her and said I would file a complaint and hung up. I feel I should be refunded the whole amount of my purchase at FromYouFlowers expense (not the florist because they did deliver the flowers on Saturday) for the original issue of guaranteeing same day delivery that they could not do and not contacting me when that happened as well as all the issues with not giving me refunds they quoted me over the past 3 phone calls. *** did just call me back and state she would put in the notes to give me the remaining $3.30. At this point, thats not enough for all the time I had to spend on the phone and defend my refund amounts and reason why I should have one.

Desired Settlement: $47.97 was original cost, minus $11.98 refunded and $4.50 refunded, leaving $31.49 remaining to be refunded to me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is correct. They got a hold of me a few hours after you accepted my complaint and my money has now been refunded.

Thank you for your help, 

******* ***********

5/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers earlier this year and they were for my mother in law dana oneal the flowers she received were not even close to the arraignment I had ordered they looked like funeral flowers they were for her birthday their was also some delivery issues after that complaint they did resolve. This time few days ago I ordered flowers for my mother ****** ****** they were for mothers day I told her to send me a picture of what they look like again this arraignment I bought was very disappointed.. the item I bought was called lovely lavender bouquet. It should have had only lavender flowers with a few white flowers and a few light blue flowers. Well when I saw the photo it had a few pink roses and some light pink other flowers not sure what they are called but I do have photos. This was not what I paid for. And honestly whoever the florist at this location in ********* ** that they have contracted with they odviously are not doing their job and need to be fired something needs to be done also it had the wrong vase the vase I was suppose to have got was a lavender kinda vase. this vase was clear glass. Then to top that off they put a dark blue ribbon or violet cant really tell around the vase totally didn't match at at all. I love from you flowers but very disappointed something needs done to this florist they cannot do flowers very well. Some flowers even looked wilted they are not fresh like they should be. All I want is for from you flowers to put the money I paid back on my **********. I will never order from this company again unless they have a different company to do the flowers...I am very upset this makes twice I was willing to give it a nother try but I was not pleased again.

Desired Settlement: Just want the money I paid to be put back onto my **********.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers "from you flowers.com". I found them after I purchased a groupon certificate for $15 allowing me to put $30 towards purchase of flowers. I ordered the flowers to be delivered on Mother's day or the day before. I was called to say they overbooked and would not be able to deliver until two days after mother's day. I cancelled and received a refund, but I am still out the $15 from the original groupon order. I gave "fromyouflowers.com" a 2nd chance and reordered flowers on 5/11/14 to be delivered on 5/13/14. They were never delivered. On 5/14/14 at 5pm I called "fromyouflowers.com" and again asked for a full refund since flowers were still not delivered. They said they would, and I am awaiting that refund. What a way to ruin someone's Mother's Day. Never again!

Desired Settlement: I would like my full refund of $37.01 and I would also like a refund of my $15 groupon coupon. They have offered to refund my $15 in a gift certificate. This is unacceptable. I would like the $15 back as a credit to my account it was purchased on.

Business Response: This case has been completely resolved. We have credited the customer back in the full amount on both of her orders, along with two $20.00 gift cards. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed 4 orders of flowers arrangements (standing sprays) on their website (fromyouflowers.com) for my uncle's wake to be delivered to a funeral home. They charged my card for all of them. However, one arrangement never showed up and seems like they had no records of even delivering it. The other two that arrived were so pathetic looking that I wouldn't have paid $20 for them. I paid about $175 for each arrangement. They were nothing like the type or size described/shown on their website. I was on the phone with their customer service for over one hour during the wake. Not only we felt so ripped off by this company in such a difficult and sad time. There was nothing they could do at that moment. They apologized for the error and will investigate the local vendor. The funeral home director (***** *** at ###-###-####) tells me this is not the first time this has happened with them. It is just so wrong for them to take advantage of people during such difficult time when they are vulnerable dealing with the death of a loved one. The added stress they caused to myself and my family were just simply unacceptable and unforgivable! There should be better enforcement of their business practice and products.

Desired Settlement: They only refunded 3 of the 4 arrangements I ordered. I thought they were going to refund all my orders as a way to make up for their fiasco and for causing so much emotional distress to my family. I would like them to refund all my orders and never have to deal with them again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order for flowers was placed on the From You Flowers website at 1pm on 3 May 2014 for delivery that day to an elderly person in a hospice in Syracuse NY. An additional charge was paid for same day delivery. The company guarantees that orders placed by 3pm to a location in the same time zone would be received the same day. Due to the condition of the person getting the flowers the guarantee of same day delivery was greatly appreciated. Unfortunately, delivery was not made that day and the representative had no knowledge if the flowers would be delivered the next day, or any day. I was offered a 40% discount on the order to keep it but money was not the primary issue here. Please be aware that this order was from a grandchild to her grandmother in hospice and near death. I cannot emphasize enough the emotions felt by my daughter. Please DO NOT TRUST THIS COMPANY WITH ANY IMPORTANT ORDER.

Desired Settlement: I want the president of From You Flowers to write my daughter a letter of apology for the grief this company has caused my daughter and grandmother.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

5/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am pasting a copy of the email I wrote to this company, which describes the nature of my complaint. Dear Manager or Supervisor,I've just ordered two bouquets to be delivered by Friday, 5/9, two days before Mother's Day. The first subtotal screen said that the order (combined) came to something like $79. I was ok with that. This is including the Google 20% discount. By the time I came to the last screen the total had leaped riotously to $101.96, with two separate, mysterious and undescribed "Service/Handling" fees of a whopping $14.99 apiece! We both know these are absurd charges with no meaning whatsoever. I just wanted to let your company know how much I mind this, and this all came to light AFTER the credit card information was given and the order was complete. I am going to go ahead with the order; I do not wish to cancel. It is an ordeal to order flowers online and it seems like too much work to find another company at this point. And I realize as well that it's built into your bait-and-switch strategy that you hope customers will be so weary and fatigued by the time the realize the "real price" that they do just go ahead with the order. However, I am writing to let you know I will never again purchase from your company due to this low level of ethics, which indeed has been deemed illegal for some time. I plan as well to report your company to the Better Business Bureau. My girlfriends are all looking for good deals on flowers right now; I will share with each of them to avoid your company for their Mother's Day gifts. Extremely disgusted,******* ******

Desired Settlement: If it's possible to have the service/handling fees removed, I would greatly appreciate it.

Business Response: This case has been completely resolved. We have spoken with the customer and credited her back the difference on each of her orders. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I would like to add that in reserving a portion of the requested disputed difference, rather than refunding it in full, it was stated that this reserved portion was to be used for the cost of shipping the flowers.  This made it seem clear that the shipping fee had been artificially bloated to increase profits.  It would appear profits are already derived from the cost of the flowers themselves, which was high.  The issue of the bait-and-switch still remains, and so in the future I would not go with this company because it was indeed after I'd put in my credit card information that the price jumped nearly $30.  I appreciate the company refunding the amount that they did, and also in as timely of a manner as they did.   My thanks goes out to them.

I would also like to sincerely thank the Better Business Bureau for attending to this manner in as timely a manner as they have.  We consumers do require an advocate and I can't tell you how much I appreciate your looking out for us, and for doing so in a voluntary manner at no cost to the consumer.  Many thanks to each of you.

Sincerely,

******* ******

5/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a friend in CO on 4/23/2014. I followed up with a friend on 4/29. She never received the flowers. My credit card was billed for the flowers, but I never got any notice of errors from From You Flowers. If I did not happen to follow up with the friend, I would have never known she did not receive my surprise flowers, and my credit card would have been billed regardless.

Desired Settlement: I want a refund for the flowers. I also want them to charge customer's credit cards only after the flowers have been confirmed to be delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

5/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have multiple issues...Advertising, customer service, delivery, product, refund and service issues. Ordered a Bright Blue Sky Bouquet for my better half's birthday to be delivered to her work and paid the extra for A.M. delivery. Wasn't delivered until 4 pm and it looked nothing like what I had ordered for $73. Looked more like something you'd get at ******* for $18. I conveyed my displeasure via email and phone. Was told they would credit me back the $4.95 for expedited delivery. Told them that was not sufficient. I work hard for my money and $73 for what was delivered...I was embarrassed! After many conversations, I was told they would give me a 20% credit. I advised that still paying over $50 for what they delivered was not an option. After many back and forth emails...I was told they would redeliver a new bouquet of the correct product...6 days later. And I'll be.....it's the same small arrangement sent as the first time. Not happy at all! Canned email messages is not customer service. Having a picture of one thing and delivering something else is not good customer service among the many other issues with this company. I still want my money back! I won't make the mistake of using or referring any of my friends to this company.

Desired Settlement: I want my money back!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with re delivering to the recipient. We have also emailed the customer a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 4/11/14 with an expedited delivery before 12 noon on 4/12/14 which I paid extra for my aunts funeral. I received an email at 4pm on 4/12/14 stating that the flowers were delivered fine I thought. Well two days later I spoke with my cousins and they told me that no flowers were received at either address by me. I was embarrased because I paid good money to have flowers delivered out of respect for my aunt and nothing was received. I then went on their website to pull up my order number and email to track where the order went only to find a message that the confirmation of delivery was still in waiting by the florist. Ok so were they delivered as per the email or not sure if delivered as according to their website order tracking. I think not because the family never received anything from me. I sent a refund request only to have them refund the $4.99 expedited delivery charge. Not good enough for a delivery not received. So in a second request I was offered a 20% refund of the product sorry that is still not good enough for a product never delivered. I am requesting a full refund of which I am entitled due to the family not receiving the flowers I ordered for my aunts funeral I was unable to attend.

Desired Settlement: I want a full refund of all charges which total $43.97. Thank you for your help

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Order number ********. Total comes out to $114.42.We had purchased an elegant flower spray for my Husband's Memorial Service one week prior to the event. His passing was hard on all of us and we wanted to celebrate his life with beautiful flowers. After sending many emails back and forth, they had assured me that the flowers would arrive before 12pm prior to the event(I had paid for expedited delivery, to insure that the flowers would be here on time). However, 30 minutes before the event I was told that they could not deliver within the allotted time. I asked for a refund, as I needed the flowers for the event, but was told that it would be delivered still, however no one would be home to receive the flowers. I told them that I would not be home to receive it after 12pm, and they insisted on delivering it still. This is causing nothing but stress on a family who has just lost their loving Husband and Father. I have full documentation of all the exchanges via email, as well as the receipt.

Desired Settlement: I want a full refund of the order, total of $114.42. My family was caused nothing but grief by this.

Business Response: This case has been completely resolved. We have left the customer several messages letting her know she has been refunded in the full amount of her order. When the customer calls back we will also be offering a complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my sister who was in a serious accident. The flowers she received were of a lesser quality and nothing like the ones I ordered. For my inconvenience, they order was supposed to be upgraded, which it was not. I corresponded with From You Flowers, but they only issued me a $2.50 refund, which is unacceptable.

Desired Settlement: I am not sure if I can get a refund because it is difficult to refund the product. I have pictures of what I ordered versus what my sister received, and the difference is staggering. I am very disappointed with From You Flowers.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

5/1/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my fiance on Valentines day and they were never delivered. I was charged the full amount for flowers that were never delivered. I had a coworker order the flowers for me so the reciept would not show up on my statements.They never refunded my money and I had to file a dispute with my bank. Now my bank has said that the flower company disputed my original dispute. Why am I going to get charged for flowers I never got. .

Desired Settlement: I just want the company to refund me for flowers I never recieved

Business Response: This case has been completely resolved. This complaint was filed by the co worker so we were able to get in touch with Mr. ******* the actual card-holder who is aware that his charge was voided and credited back. Mr. ******* was unaware that a complaint was filed- but was assured that his charges were voided back in February. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/1/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order around 3am, waaaay before the start of the business day, for a simple basket of flowers for my wife. I paid extra for same day delivery, and waited. While I was waiting, I googled the company's name, because I hadn't heard of them before, and I wanted to see if there were any promo codes available online, for the next time I need flowers. I came across over 600 complaints against this company, almost all having the same excuse I was given today. I was told that there were no available florists in my area to deliver today. I had already seen the complaint before these people called me, so I actually called the 4 florists in my town, as well as the 25 or so in my delivery area, and all but 2 were not available. Of the 2, one of them was closed due to a death in their family, and the other had a string of funerals this week. BOTH of them were more than 50 miles from me. I filed a complaint with paypal, and am hoping I get my money back before all of this is finished. My wife is disappointed, I look like a liar, and From you flowers has my money. It's a sad day when a company can steal your money, give you a fake excuse and get away with it.

Desired Settlement: I would like a full refund of my money, same day fee included. NOT a happy camper.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

4/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On March 8 I made an order for flower delivery on March 9. I ordered a simple and elegant arrangement - with hot pink roses and bright yellow lilies. The order arrived after 6pm on March 9th - after I called to see where it was. The arrangement was full of fillers - mostly white - the arrangement was not bright not vibrant or elegant or simple as I ordered - as the photo of the item suggested. The colours were pale and the arrangement was not what was sold to me. The roses had browning edges. I called to complain about the order and also that I didn't get any confirmation of my order emailed to me. I was told I would get confirmation emailed to me and that I would get a $10 credit on my credit card and a $10 coupon sent to me for my next order. I told them I wouldn't order from them again. I did not get the credit I did not get the email confirmation. I called again - the same man apolgoized to me and said he would see it done. I did get the email confirmation for the order but not for the $10 credit. All I got a was a $10 coupon to order from them again. Then they credited my credit card $2.59 ! instead of $10 as promised. When I called just now to complain I spoke to ***** ****** who was very rude and said $2.59 was fair compensation based on the photo I sent them. I said that is your opinion but not mine but he wouldn't hear of it. He said the credit was 10% or the order not $10. I said I was told $10. He said the person who told me that is not authorized to do that. I asked to speak to his supervisor and he said he was the supervisor. He talked over me - was rude - said I got more flowers so that was better than what I ordered. This company is a fraud in that they don't deliver on what they say they will on their website. If they had to substitue flowers - they could have at least made it the same bright colours as the one I purchased and made it look elegant and bright. I feel ripped off and then lied to then mocked. This company shouldn't be allowed to advertise for arrangments they can't deliver. And they shouldn't be allowed to say you will get a $10 refund on your credit card and then make it 10%! Thanks for reading. Hope you can help.

Desired Settlement: I would like a $10 refund on my credit card. I would really like the entire thing refunded and an apology for ***** ******'s ignorant attitude poor customer service, but that's not likey. But I at least expect what I was promised a $10 refund on my credit card.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

********* ******

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 arrangements (1 from me and 1 from my employer) on April 1, 2014 to be delivered to my Aunt's funeral by April 3rd. Upon arrival to the chapel, I was SHOCKED to see how skimpy the arrangement was not to mention how poorly the flowers were arranged complete with a banner (an additional $5) that you couldn't make out. The arrangement itself was leaning to one side and looked liked an incompetent florist added a few daisies and greenery here and there. There was no sign of the arrangement ordered from office so I contacted a co-worker to call fromyouflowers for me and they were able to track down the order at the last minute. This arrangment was actually worse than mine as the supposed *Premium* version had been ordered, yet what was deliverd was a very small arrangement with wilted roses. I have never been so disappointed in anything I have ever ordered online.I contacted a customer service rep on April 7th and this was all that was offered: I was told I would receive a 10% credit back to my credit card. That turned out not to be true as what I really received was a 10% credit that I could on the site and it would be valid for just 7 days. I am also to receive a $15 gift card (to be used only on the site) and I haven't seen evidence of that yet but why would I attempt to use a site that so horribly mis-represents their product? I've been burned twice and I don't want to risk a third time. The rep offered a 20% credit back to my employer's credit card which (in actuality) has only resulted in a 20% credit on the fromyouflowers site.This company is a RIP-OFF. They misrepresent their product like none other I've ever encountered as the flowers you actually receive look worse than week old flowers from the grocery store and cost 3X as much.

Desired Settlement: I want a complete refund to my credit card in the amount of $59.98 and I want a complete refund to my employer's credit card as well.

Business Response: This case has been completely resolved We have credited back the customer thirty-five percent off of the order and we have confirmed this with the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I have only received a credit of $14 to date.  As the original amount charged was $59.98, this does not total the 35% credit as promised.    

Sincerely,
**** *******

4/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I flowers I purchased from them are completely different that what they advertised in their ad. I pay more money for the "Deluxe" version which was supposed to have more flowers. The flowers I received have only 4 roses and a handful of lily buds. I contacted the seller about the problem and they said to let it grow 2 to 4 days and it will look like what's shown in the AD. I let grow and the results are still nowhere close to what's shown in the AD. They are doing is a complete scam.

Desired Settlement: Delivery the flowers shown in the AD or full refund.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People make mistakes everyday. But after dealing with From You Flowers today, my day was completely ruined. I called yesterday to have a name changed on my order(about 4 mins after making the order). They told me that the name was changed. I was happy with them because they were able to do this for me, after all I am the one paying them, so why wouldn't they? Today I get a call from this company saying that they actually couldn't change the name on my order and my order will not be shipped on the day that I expect it to. I ordered it yesterday it was supposed to arrive today on the 9th but will be arriving some time tomorrow. NO ONE COMMUNICATED THIS TO ME AT ALL. To top it off they wouldn't give me a tracking number.Once again I understand that mistakes are made but woah what a way to deliver a double whammy.

Desired Settlement: I request a 50% refund because I paid for same day delivery and didn't get that(I got three day delivery), and they could't deliver the order as I wanted it.

Business Response: This case has been completely resolved. We have credited back the customer fifty percent off the order, along with a ten dollar gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

4/16/2014 Guarantee/Warranty Issues
4/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my daughters birthday .They were dying and looked nothing like the picture I ordered.The vase wasn't as shown either.

Desired Settlement: I want my $60.00 refunded not $8.00 that was offered and definitely no credit or coupon.I would never do business with them again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a re delivery of the product. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

4/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 different arrangement on 2 different days within 1 week that were guaranteed to be there the same day and they weren't. The first one was for my friends 40th birthday and was to be there on Sunday, I paid the expedited delivery and sunday delivery charges and still didn't get there.They offered me a percentage back and a gift card a letter of apology (which wasn't with the flowers) and an upgrade on the first one and the next day delivery. It was delivered late in the afternoon to the wrong house wilted flowers and faded ribbons. 3 days later to give them the benefit of doubt I would try them again for my friend who just had a baby this afternoon. I placed the order before 3 like they say guarantee to be there if placed by 3 well I get an email at 4:20 saying that they were not able to get it there today AGAIN!!!! So after yelling on the phone for 40 minutes but again they tried to offer me another 20.00 gift card and 50% off my order....apparently this is their MO....I said I don't want the gift card since I will never be using you again, so supposedly they are sending it tomorrow morning refunding my money and getting an upgrade with a note of apology. I am done with this company and the flat out lie of guaranteed same day delivery

Desired Settlement: they refunded me 30% on the first order and full on the second

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the orders, along with a $20.00 gift card. We have also gone ahead and delivered a complimentary arrangement for the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Good morning, On March 23rd I placed an order on the website and the flowers were to be delivered March 25th between 9 and 5 because they were being sent as a gift to my mother at her work. The flowers never arrived- I emailed and they said when the flowers arrived I would get a confirmation. Around 630 that night I got a confirmation- I called my mom at home so she called her work and there were no flowers- she got in the next morning looked all over- NO FLOWERS. I immediately emailed again the morning of the 26th- and was told I need to wait for a response. Now it is the 27th and I just want my money back and they are refusing until they can get a hold of their florist. It has been 2 days and I paid money for flowers- I am now out the money and have no flowers.

Desired Settlement: I would like a full refund and if they could send the flowers that would be great.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you

4/5/2014 Delivery Issues
3/31/2014 Advertising/Sales Issues
3/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a flower arrangement through this company for my girlfriend birthday, and I requested the delivery date 3/12/2014, I paid extra money for them to deliver before 2:00pm do to early school dismissal. However the flowers were delivered on the wrong date, they were delivered 3/11/2014 instead 3/12/2014. I called the customer services department and they were very rude, they said the only thing they can do is to give me 20% off on the next order. I told them I wasn't satisfy at all with the service, and their answer was " I'm sorry that's so we can do". I don't think this is acceptable, specially when you are paying a lot of money for a flower arrangement. Product_Or_Service: Flower arrangement Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund I would like a complete refund, sense it was their mistake to delivered the flowers the wrong day.

Business Response: This case has been completely resolved. We have refunded the customer in the full amount of the order, along with $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

3/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is a review of the online company ***************. I ordered a designer bouquet by **** **** for my mother's birthday. It was a dark violet and white arrangement that was filled with five different dark purple flowers and white roses and greenery. The name of the bouquet wasThe *** ******* ********** ******* by **** ****. It was a professional design and very expensive. FTD proudly presents the ******* ********** ******* by **** ****. Overwhelm them with luxuriant beauty reflected with each blossoming stem. White roses, double lisianthus, white limonium and assorted fresh, lush greens are arranged in a clear modern glass vase to create a gift of limitless beauty and elegance.What arrived was a loose floral arrangement with plum colored gladiolus type flowers and yellow roses. Nothing that I ordered was in the arrangement they sent. It wasn't even the rt had zero resemblance to the flowers I ordered - the vase was too big for the arrangement, so much so that the flowers were loose in the vase. I paid $90.00 for flowers and delivery of what was basically a supermarket bouquet. The customer service was very rude the first time I contacted them. I explained in detail what was wrong - I basically wrote what I did above and they sent me a reply saying "we're sorry you weren't happy can you please explain in further detail how you were not satisfied?" So I told them again that I was given about 10% of what I paid for. I even sent them pics of the flowers I received and a photo of the flowers they sold me on their website. They offered to deliver another bouquet and give me a 20% & offer my mother a sincere apology for the mix up, or just a 30% refund and no flowers, but would not offer a full refund. 2 days later a guy came and delivered the flowers to my 77 year old mother and was rude to her, Not only did he offer no apology but he wanted the old, now dying, flowers back. He said "I need the other flowers that apparently weren't good enough." Their site has, "Satisfaction Guaranteed"

Desired Settlement: They didn't provide me with what they sold me and have even removed the arrangement from their offerings online, perhaps because they realized that they were selling something they could not provide? Not only did they not apologize, they were rude to my mom. And, the flowers they finally delivered two days after my mothers birthday were not what I paid for either. The bouquet they finally delivered had only two types of flowers and babies breath, not what I paid for. Bad product, bad service,

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you

3/26/2014 Delivery Issues
3/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 2/24 was my first time using the website. I'm fully aware that what I see in the picture on the site may not be what I receive but it should be close in resemblance and it should fit the occasion for which it was ordered. It did not resemble the ad on the site at all. Valentines Day items were placed in a white basket and wrapped in Valentine's Day cellophane paper. What it amounts to is me paying $60 for clearance items from a holiday that just passed. This was a gift for my nephew to be delivered at his school, how embarrassing to receive a Valentines day gift 10days after Valentines. I am very disappointed in the product that was received. This was false advertising on the website and if their partner company could not duplicate the item listed they should have advised and an alternative item could have been ordered. I have yet to hear back from an email I sent them on 2/24. I was given a 15% refund which amounted to 8.00; no re-delivery or full refund.

Desired Settlement: A full refund should have been given or the delivery fee not just 15% or a coupon for a future order. I have not intention of ordering from them again.

Business Response: This case has been completely resolved. We have left the customer a message and sent an email confirming we will be crediting her back in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Thank you

3/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: From You Flowers advertises that they guarantee same day delivery if order is placed by 3pm in delivery time zone. Even after paying an additional fee for a Saturday delivery (not noted in their advertising) the order was not filled. Further, it was 2 days later they notified me that the order had not been fulfilled blaming their local (supplier) florist for the error. Their idea of customer service was to send the flowers 2 days after the promised delivery date with a note of apology. When I suggested they send the order complimentary with a note of apology, they objected. After speaking with a supervisor about the situation, my request was again turned down. When I asked for a credit back to my father's ******** ******* ****** **** which had already been charged, I again was refused. I was told that they would need his authorization to issue the credit. Funny they didn't need his authorization when I placed the order and they immediately charged the card! When I informed them I was authorized on the account, they refused again insisting they needed to speak to him. I then informed them that it was impossible considering he had recently passed away. I waited another 24 hours waiting for them to do the right thing and issue the credit - which of course they didn't - at which point I called ******** ******* directly to dispute the charge. Suffice it to say, their advertising is not true, their customer service is pathetic and in reality they kept money for a product which was promised and never delivered - I call this theft.

Desired Settlement: I would appreciate the BBB investigating the operation of this organization, make them accountable for what they are advertising and offering the public, along with a wide distribution of information about this company and their dishonest business practices. In addition, I think they should be forced to change their website which offers guarantees they they don't adhere to.

Business Response: This case has been completely resolved. We have left the customer several messages regarding this order letting her know she has been refunded in the full amount. We have also informed the customer that unfortunately  we cannot do anything else regarding this order as she is not the credit card holder on this account. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Complaint: *******

I am rejecting this response because: After a lengthy conversation with "Supervisor" *****, the fact remains that their business practices are at best  - Marginal.  Although I was credited for the purchase which was NEVER acquired and delivered, she continued to argue that they chose to give my refund since the order was placed on my deceased father's credit card, not because ******** ******* contacted them with the disputed charge.  Maybe they'd like copies of the letters from ******** ******* stating that they were disputing the charges on my behalf?  Never once in our conversation did ***** take or try to accept responsibility for their error, the mistake of their local supplier/business partner, acknowledge the lack of customer service, discuss the contradictions of the "he said - she said" circumstances, but ultimately gave me a laundry list of providing them with documentation & powers of attorney as to who I was - upon which they would then send out a complimentary bouquet.  Are they kidding?  They blatantly lie on their website and then when confronted, continue to do so.  I find it most interesting that it took a complaint to the BBB before getting them to respond.  Thanks to those at the BBB for your work and attempts at keeping businesses honest.

Sincerely,

**** **************

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: From You flowers would not cancel my order or change my order even though it was well in advance of when the service was to be delivered.When the customer service represenitive could not help me I asked for the manager and they too refused to change my order or refund my money.

Desired Settlement: Refund $52.96

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card.  Please let us know if we can do anything else regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

3/18/2014 Problems with Product/Service
3/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Bait & Switch...Beyond disbelief!!!!!!I would not buy anything else from here. And since they like to filter there reviews. Here goes one...This company really sucks! They messed up my entire order!!!! I have never worked with a company that was so incompetent. Completely not what I ordered!!! They couldn't get my order filled. I had to call places myself then they found someone but cancelled it by accident. Which I would not have known. They did not call me I had to keep calling them. They said they got it fixed. Then came back and said it couldn't be delivered on time. I called the shop myself and I knew from you flowers were lying because the shop told me they had already approved it. So I called the shop back to get the lady's name and called from you flowers back...lol. Omg its amazing they could deliver it suddenly on time now...lol. my boyfriend sent a picture Omg lmao look at this mess! I paid $40 for this? Yeah never again. I hate this company they ruined everything!

Desired Settlement: I am still in shock. Wow!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

3/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb. 6, 2013,I placed an order for carnations (online order # ********) to be delivered to my aunt on her birthday, March 1. On March 3, I found out that the flowers had still not arrived. I was not notified of this by the company- I found out by asking my aunt whether she had received them. I then called the company. They admitted that the flowers had not been delivered and promised delivery that morning and told me that I would receive an email confirmation of the delivery. They were not delivered until late that afternoon and I never received an email confirmation. I sent an email asking for confirmation and have never recieved a reply. To this day, I have still not recieved an email confirmation.

Desired Settlement: I spent approx. $56 and feel that at least a portion of this should be refunded to my credit card. However, no amount of money will compensate for my embarrassment for the lack of delivery on the designated day.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

This issue appears to be resolved.

Thanks so much for your help!!

***** ********

 

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

3/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Thursday morning 2/20/14 at approximately 0730, I ordered flowers for my daughters birthday and wanted them delivered the same day to her job as a surprise. Their website guarantees that they will be delivered by 5pm to businesses and this is the reason that I ordered from them. After 6pm I had to contact my daughter to ask if she received the flowers,(surprise eliminated) which she informed me that she did not. I immediately contacted the Customer Service line and asked where the flowers were. He told me that he would have to call me back. I did receive a call back between 630pm and 7pm at which time he told me that he would not be able to have those delivered until the following day because they had been running behind, but that I would receive a $15 dollar gift card for the inconvenience. The flowers were delivered the following day after noon. I am very upset as this spoiled my gift to my daughter and they guarantee the delivery the same day.Online Order #********cost of flowers $27.98

Desired Settlement: I want a FULL Refund for the order immediately. I received an email this morning with a $15 gift certificate to order more flowers from their web site. I will NEVER again order from them or recommend them to anyone as they did not follow through with their service and messed up a VERY special birthday for my daughter.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

3/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with foryouflowers.com for a spray for a funeral viewing and service after spending quite a bit of time on their web site choosing the "perfect" spray. The spray I chose had several wonderful reviews and the company (according to their web site) boasts that they are one of the best "online" florists. I placed the online order on 02/19/14 for a delivery date of 02/20/14, which was the first day of visitation. I received a confirmation of my order, including delivery date of 02/20/14, with all of the specifics. By the 5 PM visitation my flowers had not yet arrived. I called foryouflowers and was told that they couldn't reach the local florist, but that they had left a message for them and they would call me with further information about my order. I received an email confirmation today. 02/21/2014 at 5:43pm that my order had been delivered (45 minutes after 2nd night of visitation had begun). What was delivered was not what I ordered. Not even remotely close. I understand subs. are made in this industry, but if the end product does not resemble purchased arrangement there is a problem. I emailed back and forth with them and all they will do is issue me a credit not even worth 1/8 of what I paid for this spray. I would like a full refund since they are not going to attempt to correct my order. I have no plans on doing business with this company in the future, therefore a credit towards future purchases will not do me any good. I beleive a phone call should have been placed to me if the arrangement (or something similar) was not going to be an option. I would have been happy to choose another arrangement. These flowers were not attractive, especially for a gentleman's funeral as they were a reddish/hot pink color. Their unwillingness to correct this problem by switching this horrid arrangement for the proper one (one one similar) and only issuing me a credit toward future purchases is highly unacceptable.

Desired Settlement: Replacement if they would have done it when first notified, but at this point, I feel a refund is in order. I also feel that they shouldn't advertise these specific unique arrangements if it isn't possible to follow through with them.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a flowers for the love of my life for Valentine's day.It is already end of the day and she still did not receive anything.I looked up online reviews on this company (I wish I had done this before) and I have not found A SINGLE positive review.This company ether always late or doesn't deliver at all or delivers dead or unpreventable flowers.I tried to call them. Waited on hold for 40 minutes! Hang up.I think their business shouldn't be existing at all.Valentine's day is ruined.

Desired Settlement: 1. I want full refund.2. I want their business closed.Thank You.

Business Response: This case has been completely resolved. We have issued a credit to the customer for $14.99, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

3/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a deluxe bouquet of flowers for a total charge of $59.94 including a $14.99 delivery charge guaranteeing a delivery for Saturday 2/22/2014. We recently moved to the UK from the US (if you need the US address for our US credit card billing, please email me) and wanted to order flowers for our Grandma's 92nd birthday party. We were guaranteed delivery on that date, but got a call from our family today (Sunday 2/23/2014) that no flowers were delivered yesterday. I called the company because I never received an email about my order. They see my order, but didn't care that my order wasn't delivered. It seemed like it was the usual occurrence for them! They told me they'd have to give the florist at least 24 hours to respond to confirm the non-delivery. Meanwhile, they are doing nothing to remedy the situation and our Grandma's party is over with no gift from us delivered and no guarantee of any future delivery or refund. The "supervisor" was very condescending and was not helpful at all. When I try to track my order online, it says that my order number cannot be located. I told the supervisor this and she was not surprised, nor did she care.

Desired Settlement: I hope for everyone's sake that the flowers are delivered, that they look as they do in the pictures online, or that we are refunded in full. Even if the flowers are delivered tomorrow, I require a refund on part of the delivery charge for not delivering on the date promised. On their website it says that they ALWAYS GUARANTEE their delivery date. This is not true. They do not care and pass customers off until they no longer care enough to keep fighting for flowers or refund. I WILL CONTINUE.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and have sent an email confirming the refund. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

3/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We ordered The Rose & Lily Celebration (Regular Edition) for our cousins in CA, as a sympathy gift on the loss of their mother. We were very embarrassed when we saw what was actually delivered! Not like the pictured flowers at all! There were only a few flowers and mostly green leaves! They only wanted to offer us a $15 credit, after we spent $49!!!! I have pictures to support our claim.

Desired Settlement: I want a Full Credit of $49.03, credited back to my credit card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

3/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I would like to file a complaint against from you flowers. I purchased an arrangement shown in a picture and for that size arrangement there was $10+ dollars tacked on. I left feedback with the company letting them know of the issue and that if I had more time I would order from else where. They apologized for the additional service charge ensuring me it was a standard service charge all florists use. I responded and let them know that the issue wasn't with the service/delivery charge it was with them charging a higher price for the same arrangement they had advertised for less. I then received a generic " I'm sorry for any inconvenience" email which did not even address the issue. This morning I revieved an email from them offering me a $12 credit to use in a future purchase. I do not see this as resolution. I will not be using their services, ever again.

Desired Settlement: I do not expect a refund for the entire amount, only for the amount over what the advertised price was. I would suggest that in the future they advertise the actual price for the size arrangement they have pictured rather than the price for the skimpy arrangement.

Business Response: This case has been completely resolved. We have issued the customer a credit of $14.99, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

3/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Placed an order with "Fromyouflowers" online because I needed it delivered quickly. Their "Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers Will Be Delivered Today" advertisement led me to believe an expedited delivery would not be an issue. Placed the order yesterday (28 Feb 2014) for a March 1 delivery. Delivery was to be completed prior to 12 noon.I received a phone call at 5pm (along with an email at the same time) informing me that they could not complete the delivery. Beside the fact that they waited until it was too late for me to find another means for delivery, they have no reaction to the false advertisement.They did give me a full refund but I feel that their advertisements need to be changed if it is completely false.

Desired Settlement: Need to change ads.

Business Response: This case has been completely resolved. We have offered the customer a future complimentary arrangement to any recipient of his choice and he was very happy with this. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

3/3/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed a order for flowers for my wife one week in advance for valentine day to be deliver at our home on Feb 14 . Contacted From you flowers via email and phone numerous times that day to see if they were going to make delivery they never call or email back with an answer. I finally got in contact with a rep assure me that it will be deliver first thing next day ( when the day after doesn't matter anymore). First thing next day was 2pm and the flowers received was not the size that I original paid extra for but a much smaller size.

Desired Settlement: I would like a full refund Valentines day is the 14 not the 15

Business Response: This case has been completely resolved. We have issued the customer a fifty-percent credit, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

3/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 100 rose blossoms from fromyouflowers.com. I purchased these flowers a week in advance of the desired delivery date. The flowers arrived via a parcel service and didnt not appear what was advertised on there website. I advised the flowers seemed damaged and they said to wait 2-4 days for them to bloom. I asked them to follow thru with there websites statement that they would make there clients 100% satisfied with a refund or new product no matter the issue. After a dozen emails and talking to customer service and escalating to a supervisor I was told they could not help and I received what I purchased. I followed up with photos showing them clearly I did not receive what I purchased and that there statement on the website FYF guarantee is far from accurate. I explained there was no fine print or asterisks on the statement of guarantee and I didnt want a refund I wanted new flowers. Per there statement it was my choice.

Desired Settlement: I am so disappointed with this company and the amount of time trying to get them to honor there guarantee statement I think they should simply refund my money. If that is no possible they should send new flowers. It should be one or the other.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The below order was made o2 2/2/14 with a delivery date of 2/14/14. The flowers were never delivered and the a refund has not been sent. The company has bee contacted via email and phone on several occasions. I have all of the emails available if needed. A $15.00 gift certificate was also purchased through CBS as a coupon to use for this order. The customer service department has been asked four times to refund the money and it has yet to happen. We had to call their customer service department 28 times on 2/14/14 to reach a person. We were then placed on hold for 45 minutes. They informed us that they had to contact the florist before a refund could be issued. This was at 6:30PM when the order was guaranteed to be delivered by 5:00PM. The customer service representative, said that someone would call us on Saturday, 2/15/14 morning to discuss the order. We never received a call. They constantly offer us a discount but have yet to give us a refund for the order that was placed, paid for and not delivered on Valentine's Day. Order Summary Order Number: ******** Order Date: 02/02/2014 Order Total: $32.98 Delivery Date: 02/14/2014 Gift Giving Gift Message: The first of 40 Years Signature: **** ****** Order Detail The FTD My Heart to Yours $49.99 Service Fee $14.99 Gift Certificate -$32.00 -------------------------------------------------------------------------------- Order Total $32.98

Desired Settlement: I would like a refund, replacement arrangement at no cost and a letter of apology.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a formal apology letter mailed to our customer. We have also emailed the customer letting her know we would be more then happy to send out a complimentary arrangement for the inconvenience that we caused to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Where do I begin. Well first on their web site it states the delivery times are 9-5 for residential deliveries (my girlfriend was at work and it was suppose to be a surprise) and the florist ruined that surprise by calling calling her at 7pm MST saying they couldn't make it on time. I called them and they said she WASN'T there. She was there and they were suppose to call her and tell her when they got to her work to pick up the flowers from security but they didn't. So after calling the florist and listening to excuse after excuse and lies it told them to deliver the flower to our home. The flower's finally came at 9PM MST to our home (not the original delivery request) they delivered a bouquet resembling nothing of how it did in the pictures from the website (I have photos to prove) I have sent 5 emails and got NO RESPONSE and tried calling but refuse to stay on hold again for half hour because when I previously called the rep said she could do nothing to help but issue a credit for 25.00 that has still never come and that was before they brought the sorry excuse for a bouquet. I have expressed numerous times I want my money back and have gotten not one response. I'm doing this complaint with the hope others see it and NEVER use this sorry excuse for a company.

Desired Settlement: I want a full refund because they didn't keep their end of the deal.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

2/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The flower i got from them is horrible, nothing like the picture was show. I had to end up goin out to a flower shop to spent another $60 for new flower. The rose they had is really bad quality. small size and all the rose was about to die, other then the base vase that come with the flower, nothing else looks like from the picture that they advertise online. the pink rose is half yellow and the red rose is dark red, i called customer care the same day and the day after , the line was always busy , so i went online and sent them a email. they offer me redelivery for the flower, but the valentine's day is already over, which i have no use of the flower. they also want to give me 20% of the refund that im not happy with, the trouble that they cause is far more greater then the price itself.

Desired Settlement: a full refund and apologies

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of this order, along with a $15.00 gift card. Please let me know if there is anything else I can do regarding this case.

 
Thank you 

2/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On ********* I placed an order for a delivery of "Sugar and Sweet" flowers to be delivered ********4. The company "From You Flowers, LLC" charged me $39.98 which included their service fee. The company appears to be understaffed as I tried to e-mail and call to get a refund. Their overall service is flawed and the flowers I ordered were not delivered on that day (Valentines Day) and therefore their service was not provided as stated on their website.

Desired Settlement: Refund in the amount of $39.98 because the service requested was not provided. Additionally, there was a lack of customer service in order to facilitate a refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

2/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed a online order with this company on 1/31/14 to schedule delivery of flowers on 2/13/14. I called the company on 2/13/14 to confirm the order and was given false information about the delivery. By the end of the day the delivery was not completed and I called and emailed numerous times on 2/14 only to told they could not make contact with the delivering florist. By 9pm on 2/14 I had not had any confirmation and no delivery. I called to cancel and the order and request a refund as it was apparent the order was never going to happen. They withdrew the money from my account on 1/31/14 and still have it. I did not receive the service I requested and have not received any confirmation of my money being returned. So, they extorted money from me with no reply. This is a dangerous practice and hopefully illegal. Thank you, Jennifer M Latz 2/15/14

Desired Settlement: I would like to be reimbursed for the full amount that I paid for this service.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: To Whom It May Concern:This is to advise you that the above referenced order was not delivered, but my bank account has already been charge for the floral arrangement, stuffed animal, and an additional charge for delivery on a holiday (Valentines 2/14/14). This makes the third time I have ordered from your company and the orders have not been delivered as agreed. Neither time was there any contact made to myself or the recipient to made other arrangements for delivery. I am requesting a full refund of the charges in the this matter. It is very important that the florist that did fulfill the orders not be held accountable for the delays, it is obvious that fromyouflowers.com is not making proper processing within the fromyouflowers.com because my previous orders came from different florists all together. Truly****** ******

Desired Settlement: Full refunded and a verbal & written explanation

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and offered to send her a $30.00 gift card at which the customer declined. We then offered the customer as an extended apology to send a complimentary arrangement- that was declined as well. If customer decides she would like the gift card or our company to set up a complimentary arrangement we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Within 1 hour and half of placing the order, I tried to change the order date. The order had obviously not been filled yet so this didnt seem like it would be an issue. After speaking with two customer service representatives, they made it clear that this type of order couldnt be changed. All I tried to do was change the shipping information, but From You Flowers state that *** doesnt allow changes to these types of orders. The second rep told me to wait for my *** shipping number, and deal with *** directly. My order of nearly 100 dollars was placed with From You Flowers, not ***, so I expect you to deal with your shipping company and not be told to do it myself.Second, the roses showed up in a box, no water, uncut, and unarranged. When you send roses to someone on Valentines day at their work, you dont expect them to show up in a sealed box. You expect the picture on the website to show up. Lastly, the order was sold as a combination of flowers and gordiva chocolates. The chocolates never showed up with the order. When I contacted their support email, I received a stock email reture with no effort to correct the order or the situation.

Desired Settlement: When you pay 100 dollars for roses, and more importantly on Valentine's day. You expect the company to take ownership for their own supply chain. The order, the shipping, the quality, and the satisfaction of the customer were all missed on this order and they apparently do not care.

Business Response: This case has been completely resolved. We have credited back the customer a total of $66.68. along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you

Business Response: This case has been completely resolved. We have credited back the customer a total of $66.68. along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you

2/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A week and half ago, I ordered what I thought to be a beautiful bouquet of flowers for my aunts birthday through fromyouflowers.com. However, yesterday they delivered a strange mess trying to pass it off as the bouquet I had expected on their website. It did not look like a PROFESSIONAL florist handled my order. The arrangement looked like it was for a funeral. It even looked like a child picked random flowers from a park, put them in a vase, and sold it for $80. I contacted customer service by phone only to be offered a re-delivery. He said the correct bouquet would be delivered today and that the florist would give me a call. I waited until that evening for a phone call that I never received, so I decided to email customer service instead with PICTURES showing them what my aunt got. This was their response:Thank you for your email. Please accept our most sincere apologies for your disappointment with your order. We are currently in the process of setting up your re-delivery. Please be advised that re-delivery dates are pending upon receipt of a fresh shipment from the wholesaler, as we want to ensure that your recipient receives the highest quality product available. Our delivering florist will be following up accordingly to make every effort to have the gift re-delivered to your recipient in a timely manner.All I got was a cookie cutter response and an offer for a re-delivery that has no actual delivery date to expect it! I am angered by this situation and I am very confused as to why now my aunt has to wait god knows how long for a bouquet that should have been right the first time! This was a BIRTHDAY GIFT! The florist had a generous week and a half to create the bouquet exactly as advertised the first time! How long will it take to get it correct now? It is embarrassing that this respectable business would sell a product unworthy of the amount of money a customer pays for it. I could get a bouquet at the grocery store and it would have more value than this bouquet."

Desired Settlement: I do not accept a re-delivery. That was my response to the cookie cutter email. I believe I deserve a refund for the $81.18 that I paid for this mess. The money I paid for this arrangement could go towards a gift for my aunt that she would actually enjoy. Please refund me my money.

Business Response: This case has been completely resolved. We have tried to reach the customer by  phone and email for several days and have not heard anything back just yet. At this time we have credited back the customer in the full amount of the order, we have sent an email to the customer confirming this. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. Thank you for your help.

Sincerely,
****** ******

2/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers on February 13th for grandmother who lives in ****** *** ********. Email confirmation guaranteed delivery on February 14th, Valentine's Day. Was not contacted at all prior to February 17th, when I received additional email saying flowers were being delivered on February 19th. Contacted company and lady on phone could not help me but only offer in store credit. Emailed and no response or reply from management. Contacted company again on February 19, 2014, lady named **** refused to let me speak to management but offered in store credit of 60.00. I do not want in store credit, would like refund of money 38.38 ---do not ever want to use company again. Flowers were for Valentine's Day---did not arrive as guaranteed. Terrible company and customer service.

Desired Settlement: Refund and apology from company

Business Response: This case has been completely resolved. We have confirmed with the customer that this complaint was for the company ****** ***** and not our company. Please let us know if there is anything further we can do for this customer.

 
Thank you 

Consumer Response:  
Complaint: *******

I am rejecting this response because:  The information listed on the website for ****** ***** is this information.  I accept that company is not responsible but I want ****** ***** contacted since they provided incorrect information.  Flower were received wilted with petals falling off on February 19th, not the 14th as guarantted.

Sincerely,
******** *****

Business Response: This case has been completely resolved. We have received email confirmation from the customer that she will be contacting ****** ***** and the complaint is not against our company. Please let us know if there is anything else we can do regarding this case. 

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   However, ****** ***** Flowers needs to be investigated if not affiliated with this company.  I have filed a complaint and pending response.

Sincerely,
******** *****

2/27/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I am extremely disappointed in your service.I am a repeat customer and have used your service a few times. I originally placed my Valentines Day order, Order # ******** (and paid extra for guaranteed-date-delivery) on 2/5/14 (and paid via PayPal, so payment was instant) and was sending it to one of the two locations my wife works at for her company. Later, I found out my wife was going to be working at a different location so I called your Toll Free Number *************) on 2/11/14 @ 2:35pm and spoke with a female (I do not remember her name.) I asked if the location delivery could be changed, and if there would be any charge or issue. She said "No" to all three questions, and proceeded to update the delivery address. I asked if I would get an eMail confirmation of the delivery change, and she indicated "Yes". While I never received a confirmation eMail, as promised, I didn't think about having to follow up as I have used your service before and was happy and trusted your reps word based on past experiences. However, fast forward to today, 2/17/14 -- and I STILL have not received any confirmation of delivery at EITHER address -- and my wife, who has now had to check both work locations (which turns this into a chore and not a pleasant, surprise experience), has not received ANY delivery.I paid for a service that was not delivered, and what's worse, I no longer have faith or trust in your service and will more than likely not ever wish to do repeat business with your company. I now have had my money taken, and my wife never received any flowers or balloon on Valentine's Day.

Desired Settlement: To make this right, I am asking to have flowers delivered to my home so I can present them to my wife, but I also wish to receive a full refund for a complete breakdown in the fundamental basics of customer service. Otherwise, I will never do business with your company and will definitely make sure all my friends and family hear about my horrible customer experience.

Business Response: This case has been completely resolved. We have tried to get in contact with the customer by phone and email and have left several messages- we haven't heard anything back just yet. At this time we have credited back the customer in the full amount of the order. We have also offered to the customer a future complimentary arrangement when ever he decides to place an order again. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

I am still curious to know where the breakdown occured - was it with the local florist or with the central contact center?  And what steps are being implemented to ensure this does not happen again to another consumer?

Also, how can I reference the future credit?  Is there a code or reference number?  

Sincerely,
******* *****

2/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company advertised that "Free Chocolate offer applies to select roses and expires tonight (2/11) at 11:59pm." I called to place an order for delivery of two bunches of flowers at about 10:00 CST on 2/11 and was told that the chocolates were no longer available. The company was unwilling to credit me with the "$9.99 value" they advertised for the chocolates or provide anything as a substitute. They indicated that the offer was only good until the chocolates ran out. (There was nothing in the advertisement that stated this.) I told them I was simply asking them to honor their ad (either by providing the chocolates or credited the $9.99 for the chocolates.) After I requested **** to let me speak to his supervisor, I was then told that I could be given a $1.50 credit for the chocolates. I told them this was unacceptable and they refused to budge. I indicated to them that I would contact the BBB.

Desired Settlement: No requested settlement.

Business Response: This case has been completely resolved. We have issued the customer a $20.00 future gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers were delivered LATE (twice) and arrived wilted and pitiful in comparison to picture on website. For the "premium" upgrade promised, a dead plant was included with brown leaves in a ugly tray. I am embarrassed and heartsick. Vendor offers lame apologies but flat refuses to make it right other than a refund. I asked that a beautiful arrangement be sent right away to make up for this faux pas. Vendor states there is no florist within Philadephia able to do this. There is a plethora of similar complaint on the web. This vendor advertises falsely and instead of providing the service promised, simply says "we apologize." I spent HOURS trying to reason with customer service.

Desired Settlement: I demand a refund and a lovely arrangement delivered to cover the unacceptable delivery of wilted and dying arrangements; not to mention the delivery schedule promoised was failed TWICE. The flowers were intended to cheer someone who is sick. This is outrageously bad.

Business Response: This case has been completely resolved. We have re delivered this product twice to the recipient and also credited back the customer in the full amount of the order. We have also sent out a complimentary arrangement to the recipient along with the two re deliveries to the same recipient. Please let us know if there is anything else we can do regarding this case. 

Thank you 

Consumer Response:

 An arrangement was delivered to Summer today.  And the vendor refunded my money. 

What remains in conflict, is a phone call I received from ****** ******** this Saturday.  After stating a desire to resolve this dispute, she had the audacity to scold me announcing I was blacklisted from their site -- arrogantly turning the tables around as if I had done something wrong.  She refused to listen and blamed me for this fiasco despite the vendor's repeated meaningless apologies.  She continued to talk loudly and insult me over any attempt on my part to converse.  She said that any attempt on my part to talk with someone else in the company would be intercepted by her. 

Based on thousands of reviews of this vendor describing failed deliveries, or disheveled, wilted or unbecoming flower arranagements .. at funerals, weddings and other events, this vendor is failing its customers; instead, causing heartache and disappointment during times of loss and celebration.    It claims to be the best rated value for flowers per endorsement by CBS.  Can this be true?

I would have gladly -- and much rather -- have paid for flowers to be delivered that are fresh and on time than experience the gamut of confusion, concern and insults.  Normally sending flowers is painless.  This was harsh.

Imagine a restaurant treating a guest this way .. who found a foreign object in his meal .. after apologizing and comping the meal, only then to turn and rake the customer over the coals with "don't come back" ringing in his ears? 

Customer service includes not blaming a customer. 

 

********** ******* * ** ********* **** ******** ******** **********

****** ****

Business Response: This case has been completely resolved. I got in contact with the customer today and apologized for all of the mis-communication regarding this order and have resolved everything over the phone. I have let the customer know she can deal directly with myself regarding any future order that she places and we have gone ahead and issued the $20.00 gift card which I did make sure was sent to her email. Please let me know if there is anything else I can do regarding this case.

 
Thank you

2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered on feb 14, 2014. I ordered them on jan.29, 2014. The website says thry will be delivered between 9 and 5 pm. They were to be sent to my wife's work. They never showed. They showed up the next day, feb 15 at noon. They allowed someone to sign for the item who was not my wife. The office is normally closed on the weekends. I just received an email that says they delivered them on the 14th, even though they sent me an email at 720 pm on the 14th saying they were having the florist check the delivery log for my complaint i filed on the 14th. Their phone number was busy 7 different times on the 14th and i could never get through. Ive tried to call today and was put on hold for over 10 minutes. I finally hung up. They are purposely defrauding people. I have filed a dispute with my credit card company. I have demanded a refund through 4 different emails with no response.

Desired Settlement: I want a full refund of my order. They did not uphold their agreement.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,
****** ***

2/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a premium bouquet on February 1st. The flowers delivered to the recipient were very cheap looking and appeared nothing like the bouquet I ordered. I emailed From You Flowers February 1st at 7:25PM to notify them that I was unhappy with the flowers that were delivered. I received a response asking for a more detailed description of why I did not like the bouquet. I described the bouquet in detail and voiced my concern that it looked very cheap, had mostly filler flowers and not roses. The matter still had not yet been settled. On February 14th, I obtained a photo of the bouquet from the website and a photo of the flowers that were sent. The photo was taken immediately after the recipient received the flowers. I was only offered a $20 certificate. I sent another email stating that a certificate does not settle the matter and would be useless to me since I would no longer be ordering from there. I then received a reply that they could not offer monetary compensation because I had "waited so long". A very frustrating experience and very poor customer service.

Desired Settlement: I would like a refund. The recipient did not receive the premium bouquet that I ordered. I have copies of all of the correspondence with this company starting February 1st

Business Response: This case has been completely resolved. We have emailed the customer a $20.00 gift card, along with a re delivery to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:

 

From You Flowers has resolved my complaint by sending the recipient the correct flower bouquet on 2/17/14. Thank you 

2/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered on 2/14/14 Valentines day. Flowers were delivered 2/13/14. Spent over $80 and ordered a week in advance due to the volume on this date. Was offered a $20 gift card for a future purchase which I declined because I will not be ordering from them again. Was issued a $10 credit to my credit card as an apology.

Desired Settlement: Full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of his order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My order was processed on the 7th of February and to be delivered on the 13th of February, My order has still not been delivered. I contacted their customer support about my problem and they said it was not delivered on the 13th due to the weather (the weather on fort knox was nice that day, in which this was a lie) then they assured me that the order was being delivered as we speak. Then I received a confirmation email stating that my order was delivered (which is not true, like I said, my wife does not have her flowers, never got them) It is now the 15th and my wife still has not gotten her flowers and their customer support has stopped responding to all my emails and inquiry's on this problem.

Desired Settlement: I want a full refund, I should not have to pay for something and not receive the item, that is what they call stealing.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:  
Better Business Bureau:

Though I had to email them over and over again and file a dispute through paypal, I finally got my money back.

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

***** ******

2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for delivery to my girlfriend for Valentines Day 2 weeks before online for delivery 13 Feb 14. They never arrived. Fromyouflowers.com gave me the tracking number and upon looking up info, it said the flowers would be delivered 3 DAYS AFTER Valentines Day!!!! I contacted the business and all they would do was give me 10% off order, 9 dollar rebate, and then a $15 gift card. UN-SATISFACTORY!!! I told them to just keep the flowers and refund my $66 order on 15 Feb 14, but they would do no such thing.

Desired Settlement: I want my whole order refunded. It is unacceptable to return $9 to the customer for undelivery. I dont care if the flowers are delivered if they aren't delivered on the holiday I ordered them EARLY FOR!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

2/21/2014 Delivery Issues | Complaint Details Unavailable
2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on their site on 2/11/14 to be delivered 2/13/14. The flowers did not ship out until 2/13/14 at 10PM according to UPS tracking number. Order number ********. UPS Tracking number ******************, details posted below. The flowers were not usable as my girlfriend left for work on 2/14/14 and never received them. I called customer service at fromyouflowers.com and first got told it was because of weather delay they didn't deliver, which is a lie because they weren't having weather in Southern California that week. Then he told me they were late because of a zip code problem, but the tracking number clearly shows they didn't even ship until the 13th and the zip code problem (that I didn't even create) was resolved within 4 hours by UPS on 2/14/14. I spoke to a supervisor named Tidus and he stated the same thing and would not refund my money.CORONA, **, US02/14/201412:06 PMDELIVEREDONTARIO, **, US02/14/20148:24 AMPOSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY. / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED 02/14/20148:24 AMDESTINATION S**N 02/14/20145:26 AMARRIVAL S********** **, US02/14/20144:12 AMDEPARTURE S**N 02/14/201412:22 AMARRIVAL S****** ******, **, US02/13/201410:04 PMDEPARTURE S**N 02/13/20146:04 ******** S**NUS02/11/20146:53 PMBILLING INFORMATION RECEIVED

Desired Settlement: I want my order amount, $66.85 refunded to my card. The flowers were not delivered by the guaranteed delivery date and are unusable.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,
***** ***********

2/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Valentines Day to be delivered on Valentines Day between the hours of 9a-5p to a business address. The order was placed on February 8. I called customer service at 1:30pm to check the status of the delivery. C/S called the florist. I was told that the flowers were on the delivery truck and would be there. At 4:30p I called back to C/S. I was told that they could not reach the florist but they (C/S) would return my call shortly. I informed them that the office building is now closed and they took my home address as an alternate delivery address for delivery on Valentines Day. I stressed to C/S that not sending the flowers to the business address was unacceptable but would settle for delivery to my home. C/S stated that they would inform the florist and call me back shortly. After not getting a response I called again at 6:30p. I was placed on hold for 40 minutes and hung up on. I called again (4th time) at 8:20p. I was told that the flowers would be delivered the following day (Saturday) to the business. C/S stated that I had approved the alternate delivery day. I explained to them that I did not approve delivery of Valentines flowers the day after Valentines day to a closed business. They said they tried calling the florist but received no answer. I requested a refund and they refused; stating that they had to speak to the florist first. I was told I would get a call back. I did not. I called again at 9:30pm. This was the 5th time I called. C/S refused to refund my money until they spoke to the florist, but would call me back once they did. They said they sent an email to the florist and I have to wait for their response and confirmation that the delivery did not happen. I was told I would get a call back on Saturday. Each time I called I had a 20-40 minute hold time. C/S never called me, I had to waste hours of my life calling them. Promises were made and not kept and I'm waiting on my refund. I will never do business with this company again.

Desired Settlement: 1) Full, immediate refund.2) Follow through on promises. If you promise to call me back. Call.3) Call with any order/delivery issues. Your site says you will. But you don't.4) Remove my information from any mailing or promotional listings. After my refund is processed I wish to never be contacted by this company again.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Brian Patton

I have received a refund from the company listed in the complaint.  Please close out the complaint number *******.

Thank You,

***** ******

 

2/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I submitted an order online to have a flower arrangement delivered on a specific date for a friends birthday. The company called me later to say oh we decided to close on that day so we cannot deliver flowers on that day but we will deliver today. I explained I specifically picked them because they had a delivery date on Sunday on my friends birthday and delivering 8 days early would defeat the purpose. They were rude and offered me nothing additional for the inconvenience except to cancel the order. Do not advertise to have delivery dates if you cannot complete the service. I am aggregated they charged my credit card and I am still waiting for the reversal charge confirmation email 1 hour later. I would not recommend this shop to anyone.

Desired Settlement: I would like my flower arrangement delivered on 2/16/14 as this was an advertised date for flower delivery.

Business Response: This case has been completely resolved. We have issued the customer a $20.00 gift card for the inconvenience we caused. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This was my initial complaint e-mail.I am writing you today due to the fact that I am definitely unsatisfied with the flowers I purchased on Wednesday February 5th. When I scheduled and paid for the flowers I paid an extra $1.99 for same day shipping which I was notified later that day, end of day actually that they could not be delivered as planned. Then they arrived very late the following day and look nothing like what I ordered. Here is what I ordered....Order DetailOrder Number: ********The Winter Wonderland Bouquet $34.99Google Customer Savings Discount ($7.00)Service/Handling $14.99Same Day/Weekend Fee $1.99Item Total $44.97Delivery Date: 02/05/2014Delivery T***** ***** ************* **** ******** *********** ******* *********** ********* ***** ** *****Received from their customer complaint department.hank you for contacting From You Flowers. We sincerely apologize for your disappointment with your recent order. We have received and reviewed the attached photo, and the delivered arrangement was filled to the specified value and recipe. Therefore, we are issuing you a $15 gift certificate via email to redeem at any time on a future purchase. You will receive this gift certificate within 1-3 business days. We have also informed the delivering florist of the complaint, and they asked that we extend their apologies to you as well.Thank you and once again, please accept our apologies.Sincerely,**** **From You FlowersCustomer ServiceMy response followed by theirs (computer generated)**** *,I appreciate your immediate response however, the credit does not remedy the situation at hand. My job requires me to send flowers at various times to clients and employees. I expect that they be on time and that they are quality. I am not comfortable using your services because my clients and staff deserve more than your "filled to the specified value and recipe" . I would like for you to issue a credit to the card used since I will no longer use your

Desired Settlement: Item Total $44.97 refunded back to my credit card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers to be delivered to a friend in the hospital. The product that was delivered was a shameful representation of what I ordered. I was told it would resemble, as closely as possible, the picture on the site. The bouquet was about a third of the size I was told, the flowers were few and poorly arranged, and the vase was plastic instead of glass as I was told. I paid $50 and what was delivered I would not have knowingly paid $10 for. I called customer service and was told in short "Oh well". They wanted to take away the bouquet from who it was delivered from before giving a refund. Also, this company refused to take any responsibility for the unacceptable product. I will not be using this company ever again and will not be referring anyone else.

Desired Settlement: I would like a full refund. I thought From You Flowers was a reputable company but I was proved to be very wrong.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On the morning of February 5th, 2014 I ordered same-day delivery of flowers from www.fromyouflowers.com. In addition to a $1.99 expedited delivery fee and an unadvertised $14.99 service/handling fee, I paid $48.97 for birthday flowers. As of 6 p.m. when the flowers were supposed to have been delivered on February 5th, they had not been. I contacted customer service, who called the florist. The florist claimed to be stuck in snow (in an area that did not have snow on the ground) and said he would be unable to deliver the flowers that night. I was assured that the flowers would be delivered by the end of the next business day (6 p.m. on February 6th), along with a note of apology explaining why they were late. As of 8:00 p.m., today, February 6th, the flowers have yet to be delivered. When I talked to the customer service representative, he tried to contact the florist but was unsuccessful. The representative was unable to tell me when exactly the flowers would be delivered, only that they "hopefully" be delivered tomorrow.

Desired Settlement: I would like a full refund of $48.97, as well as a completed delivery of the flowers I ordered.

Business Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

 

2/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have used this company twice both times I received poor customer service. First time I ordered an floral arrangement for a friend she wasn't home to receive the delivery. No note was left and never showed back up to deliver the flowers. Never contacted me to let me know she wasn't home and the flowers were never received. I had to get in touch with them 3 days after the date they were supposed to be delivered by after I had figured out on my own by speaking with my friend an no mention of the flowers I had sent. Sure enough when I got in touch with a customer service rep the flowers were never sent. Also had some completely pathetic excuse as why I was never contacted on the fact. Figured it was a fluke decided to give them another try months later ordered blue iris from the web site to send to a friend for a baby shower. When she sent me a picture of the flowers they were plain white roses with blue flowers. Seeing as I spent $42 on a blue iris arrangement an white roses had been sent out in place I called to see the mistake corrected. Customer service told me that iris are not in season this time of year so "they" approved white roses as a substitute with out contacting me what so ever. Obviously not satisfied paying 42 dollars for plain white roses I told them I wanted a refund because thats not what I ordered. They told me I could have a full refund once they picked up the flowers from my friends. That clearly being the tackiest thing I've ever heard of refused to this offer after going back and forth with them trying to explain I would have never ordered the iris in the first place had their website indicated like it should that this was not possible I never would have ordered them they finally told me that they would give me a 50% refund on my bill. Well instead of giving me the 21 dollars that I deserved half of my total bill they only credited me 14 because its 50% off the arrangement only not including the delivery fees. Don't use this company poor business is being conducted.

Desired Settlement: I would like to see the full amount of 21 dollars credited back to my account.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made a purchase online at fromyouflowers.com on 02/06/2014, i received a confirmation email from this company shortly after. the email stated my order number and details. such as delivery date 02/14/2014, and itemized amount for charges. As of 9pm on 02/12/14 i received an email from this company stating that my order will be delivered on 02/13/14..... i immediately contacted them requesting to cancel my order as this order was a valentines day gift for my wife and was to be delivered to her at work on 2/14 valentines day! As we are and were out of town today 02/13/14 and not able to accept the package at her work! i was told that there was no way to cancel the order or change the delivery date to the actual scheduled date!The flowers we dropped of at my wifes workplace and she asked one of her co workers to open them and put them in the vase with water so they would die! She called my wife back and told her that almost half of the flowers were almost dead and wilted!!! My wife asked for a picture to be texted to her and when she got the pictures and showed me i immediately contact the company and was on hold for over 5 minutes and no one picked up!!!SO not only were the FLOWERS not delivered on the correct date but they were also dead and wilted!!!! and now my gift is ruined!!!!I WANT A REFUND IMMEDIATELY!PLEASE HELP ME!!! THANK YOU FOR YOUR TIME **** *********

Desired Settlement: I WOULD LIKE A REFUND IN FULL!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,
******* *********

2/19/2014 Problems with Product/Service
2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Basically, their site shows you these beautiful flowers, but, what you receive, Looks nothing like what you purchased, Placed 2 orders for flowers for my wife for valentine's day, to be delivered on separate days, at least they got that right. Okay first order comes, my wife calls me from work to thank me, but I can tell from her voice, something was not right, so after talking I got her to text me a photo of them, I was shocked, it was like ordering steak and the waiter brought you chicken. So, I emailed the company a photo of what I ordered and what I received and told them I wanted a full refund(as their guarantee states), and to cancel the order for the next day as well, Can already tell this isn't going to go well. Later that same I get another email offering me a coupon for my next purchase, since I wasn't happy, Again I stated I wanted a full refund (as their guarantee states) and to cancel the other order. So, I call the next morning and go around and around, and back and forth, answering the same questions over and over, with nothing being settled, All she offered me was 20% off my next order, talk about not listening, what next order? NEVER AGAIN, Well, They never cancelled the other order and my wife receives a dozen roses in a box with a vase(site also states florist arranged) So, I am out 129.95 for bot orders from these scam artists. The supermarket has better looking flowers than my wife receive, would be better to buy them and pay someone hundred to deliver them. They ruined our Valentine's Day. Sorry I want the steak I ordered. Order# ******** and order# ********

Desired Settlement: Site states 100% guarantee refund or replacement if not satisfy, After 3 e-mails and 50 minutes on the phone, I never got either. I just want a refund not no coupon and be done with them. Not a company I would ever do business with again, they bait and switch. When I buy flowers I am paying the florist for their time. Site also states florist arranged, Nothing on the site seems to be honest. I am sorry the first one any 3 year old could of jammed in a vase, and the 2nd order well came in a box.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Complaint: *******

You only give me 2 options, and I can not say I accept the fact that they refunded only 62.98 for the first order, Surprised this was their choice, when I gave them the option to send a replacement as long as it looked something close to what I ordered, That says all I need to know about this company.  They kept the 66.97 for the 2nd order, So, I am not a happy customer.  Because I requested in 2 e-mails that it be cancelled after seeing the first order, Or that fact they plaster florist arranged over their entire site, and to receive flowers in a box with a vase, How romantic?. Which weren't totally bad, but, a lot less full roses and like half the babies breath and my wife is not a florist. I will pass the word on this is another boxed flower site.

You can close this complaint, Thank you, BBB


Sincerely,
******* *****

2/18/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife's birthday, to be sure they got there on time I placed my ordered the night before with a guarantee that they would be delivered the following day. The following day I received a message that the flowers had been delivered to the destination we were to be at later that evening. Once I got there, NO flowers had been delivered. I called From You flowers and explained the situation. The woman's response was "well I need to speak with the recipiant, because how do I know she didn"t get them?" I explained it was a surprise and my wife wasn't aware of what was going on. She proceeded to say that her system said they were delivered and there wasnt anything she could do. After arguing further,the lady told me I would need to wait until the shop reopened so she could see what happened. The very next afternoon I called to check on the status of getting my refund back because at this point I paid $40 for flowers that were never delivered. The next customer service rep was equally as rude and said the shop had been closed because of inclement weather. Saturday was sunny and 45 degrees. I asked for a manager and she refused to put one on, she said if on Monday when she called the flower shop and they had not been delivered she would refund the money. Monday evening rolled around and I STILL had not heard anything, I called once again.I asked to speak to a manager and still they would not put one on. I reexplained the situation and the young man said they were not delivered because there was an error in The system on Saturday but that the flowers were in route. This was Monday evening my wife"s birthday was three days ago and they were ordered four days ago. I did not want them at this point I just wanted my money back. He then said since they were being delivered I could not have my money back.I told him to tell whomever he needed to tell to go get the flowers because we were no longer there & it was past her bday. Long story short I was told to go get flowers and return them.

Desired Settlement: I just want my money back and the employees to be coached on true customer service

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this order. Thank you

2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed a same-day order for a flower arrangement and balloons. Merchant promised delivery by 3pm. Not only did merchant fail to honor the promised delivery, they NEVER delivered the order! This merchant engaged in false and deceptive advertising. They placed the order with a local florist that did not have the flowers as advertised then placed the order with another local florist that could not deliver the order. I called merchant to get a status update and learned that delivery was not made. This incompetence has cost me the opportunity to place an order with a competent online florist company.

Desired Settlement: I want a full refund. Company should also deliver order for ruining special occasion.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:

 
Complaint: *******

I am rejecting this response because:

1) I have not received credit on my credit card for the original order.

2) Company's offer to have a $40 arrangement sight unseen is an unacceptable response given the gravity of the situation.

 

This company has ruined a special milestone event with it's botched delivery.  The least they can do is send the original arrangement that I picked!

Sincerely,

****** ******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife to be delivered on the same day( which was guaranteed on their website) for which I even paid extra. They emailed and said sorry they could not deliver it the same day. I told them I was ok with it as long as they guarantee the delivery for next day before 12:30pm they would not even guarantee that. I called them up and was told by customer service if I want it to be delivered it tomorrow by 12:30pm I would have to extra. That was just ridiculous. After I paid extra to be delivered on the same day they had guts to ask me to pay even more for them charge to deliver the same order the next day. Never ever will I use them again. They don't know the meaning of guarantee and warranty do not believe them.

Desired Settlement: I asked them to cancel the order which they were more then happy to do without even saying sorry.

Business Response: The case has been completely resolved. We have credited back the customer in the full amount of the order and apologized for the inconvenience we have caused him. We have offered him a gift card and at this time he has declined. If the customer decides he would like the gift card we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:  
Complaint: *******

I am rejecting this response because:

 
Yes, they did offer $10.00 credit on my next order but even after speaking to them I do not feel comfortable ordering from them ever again.  They just did not sound right. Sorry.

Sincerely,

***** *****

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: after ordering flowers for a grieving widow, the florist they chose neglected to deliver flowers but instead a note on her door for her to pick them up. I called and emailed the company (from you flowers) to address and rectify the after receiving an email stating will be delivered, failed to do so but instead left another note for this poor elderly woman postponement of delivery. more sorrow more headaches I called and asked to speak w/ corporate or supervisor and the person who answered stated he doesnt know who he works for who is supervisor is and did not know who pays him. he blatently over the phone spit in my face (a phone childish raspberry" and said hey I have a job... I almost fell off my chair this is not a game. I finally spoke to a woman named Andrea "a supervisor" promised to rectify I need not go to corporate. well this is still not resolved my sons grandmother has no flowers but a note to pick them up. again and again I received excuses and then promises. this is todays customer service at its worst. I know who pays me but apparently they dont. this is highly inexcusable behavior from any company in CS. they should be ashamed to be in business. I asked for refund they said 10% . it wasnt about the money it is about delivering the goods and promise.

Desired Settlement: 29.99 amount paid for flowers (not the aggravation and heartache) and an apology to the recipient. who just lost her husband.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Full refund has been issued after several attempts and contact personell this was not an easy transaction. resolved, but not forgotten.

Recipient is not to be notified, (she is a widow).

Sincerely,

******** *******

2/11/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from FROMYOURFLOWERS for my mother's 50th birthday. I paid for the expedited shipping so they would be delivered at her work before noon. The flowers did not arrive. I called Customer Service the next morning to see why they were delayed. They blamed UPS and said that I did not enter the correct zip. I used FROMYOUFLOWERS "Find your zip code" search function to find the zip code. They refused to take any responsibility. After a half hour of requesting that I be paid the expedited fee, because it was not even delivered in the day it was supposed to, they gave my the $6 back. My mom called me the day after her birthday to let me know she received the flowers and sent me a picture of what they looked like. The flowers were brown;the leaves fell off on her desk because they were dead. The flower stems were completely dry.I was so embarrassed. I then called Guest Services to explain the situation. They refused to give me a refund. They explained that they would send new flowers and over night them. About an hour later, they called me back to explain they cannot ship flowers on the weekend and I would have to reschedule the shipment. Since this was taking up so much of my time, becoming so complicated and they could not deliver Birthday Flowers until a week after the birthday, I requested to get a refund. I spoke to a manager and he said that I would receive a refund for my order. I just checked my bank account and received $36.00 for a refund. My receipt for the flowers states the total was $57.96. I am beyond disappointed.I am embarrassed this company is still in business. The entire transaction was a nightmare and hassle. I will never purchase flowers or anything from this company ever again. My mother and husband and I will not recommend this company to anyone. I also believe that my mother's coworkers will agree with this statement just from seeing the dead flowers that were delivered.

Desired Settlement: The complete price was $57.96 for my order. I request to be refunded the entire amount. I was on the phone for hours with "Guest Service" to get this resolved. After hearing I would be refunded, I am still not completely refunded.

Business Response: This case has been completely resolved. We have tried to contact the customer several times regarding this case and haven't heard a response back. The customer was requesting her balance of $14.99 be refunded back to her which we have processed the credit back to her account. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

2/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered these flowers on to be delivered on 1/30/14. They were NOT delivered on 1/30/14. It was important that they were delivered on 1/30/14 as the recipient who was receiving these was not going to be available after 1/30. I confirmed with the receipient on 1/30/14 that they did not receive the arrangement. I received NO notification from fromyouflowers that these were unable to be delivered. So I immediately contacted them through their website. I received an email saying this would be investigated. I did not hear anything more back. I was told by a member of the household of the recipient that they had arrived today (1/31). They were late, and no one notified me, and no one contacted me any further after my email. Additionally, the arrangement I ordered looks NOTHING like what was on the website. This was for a young kid. It was not meant to be a formal flower arrangement. The smiley face flower was supposed to be more of an informal, child-version of an arrangement. The flowers did not even have the smiley face. I contacted customer service requesting a refund as they were NOT delivered on promise, there was no communication about the delivery status, and they were not close to what was represented on the website. They offered me 20% refund which doesn't even cover the service fee.

Desired Settlement: I would like a refund in the amount of $54.99. The arrangement included a bear and a ballon which I have priced out at $12.99. The flowers and the service/handling fees I calculated would be $54.99. I am asking for that amount to be refunded since the flowers were not what I ordered and the delivery/service was not as guaranteed.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

2/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased flowers from From You Flowers, LLC for my wife for our anniversary. They were delivered to her place of work, and when she arrived home that evening with the arrangement I was completely embarrassed! It was NOTHING as described!!! Since the company offers a guarantee on their site ("From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours!"), I reached out to them. I sent a picture of the arrangement that was actually sent (which included five roses and sparse and wilted filler flowers) to show them how it was NOTHING like the product advertised. They, then, offered 30% off and a $10 coupon (which I will never use because I will never use this company again). I told them that I was not satisfied. They said that is all that they are willing to do. So much for "100% satisfaction guarantee"! (So, in addition to lodging a complaint for poor product, I am also lodging a complaint for Customer Service as well as Guarantee Issues.) If you have any further questions, I have what I was billed, a picture from their site of what the arrangement I paid for was advertised to look like, and a picture of the flowers that we received looked like. I also have the email correspondences between myself and From You Flowers, LLC. You will see that there is a clear misrepresentation of the product as well as a lack of integrity since the company does not stand behind their guarantee. Buyer beware!!!! If you don't want to follow up an important event with filing a complaint with the BBB, From You Flowers is not the company you should use.

Desired Settlement: Full refund--$63

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the case.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

2/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a birthday to be delivered on 01/28/2014 for a family member customer service called and told me the florist that is making the arrangement said they didn't have the whole arrangement and was it ok to substitute so I said that it would be ok go ahead I still wanted the flowers customer service told me the flowers would be delieverd on that date 01/28/2014 a few hours later customer service called my home said they were sorry the florist isn't able to make anymore delieverys today that it would be delieverd on 01/29/2014 and they apologized they understand how upset I was so they gave me a full refund back and are going to deliver the flowers for free well today went by and flowers were still not received im very upset this was suppose to have been a surprise and my flowers are still with the florist.

Desired Settlement: first thing I defiantly want my flowers to be delivered still. The customer rep told me they were free on their behalf and they apologized. But since the flowers still did not arrive after the second day I would like fromyouflowers to give me a coupon for any flower arraigement that they have for a 1 time order and to not expire until dec 31 2014 I want a coupon for itleast 1 order of 1 flower arraingement thanks.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

2/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I order a "Florist Designed Anniversary Bouquet" for my wife on our 14th wedding anniversary. The pic on their website showed red roses. My problem is I thought a professional florist would make it kinda look like the pic. Or at least include red roses. What I got did not look like wa=hat the pic showed.What we got was a nice bouquet for like mothers day or for a friend. (had yellow roses, no red) When I called I was told that basically the florist could put in what ever flower they wanted. Which would have been fine if that was explained a bit more. what I could expect.

Desired Settlement: I am not sure why I am doing this part. I am dealing with an accredited business with the Better Business Bureau. Which means the company can just basically offer me a $10 coupon for a future order and the BBB will say that was a "good faith effort" and close the complaint. My main hope is for people to read this to understand that there is a good chance you wont get what you think you are ordering/seeing in their pics.

Business Response:

This case has been completely resolved. We have re delivered the order to the recipient, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I must point out that they made this right the day after I filed this.  Once I got the right person they were very understanding. 
Sincerely,
******* ********

2/7/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers from this business, From You Flowers LLC, the order number was ********. and what I received was nothing like the picture on the website and contained 3 less flowers than what is advertised. Flowers looked cheap. All the lillies blossoms were closed. Vase was tall and skinny not short and wide as advertised which would let the lillies bloom and have space rather than look all crowded which is what will happen when the delivered ones bloom. Colors on the roses are not similar, ones delivered are more white that pink. Customer service will not fulfill the 100% satisfactions guarnatee of refunding your money on the website. Only offer a partial refund and a credit for future purchase or the callous tactic of completely refunding your money and then going back to the person you sent the flowers and picking them up. This place seems to be a bait and switch operation. The pictures on the website and proffered guarantee are fraudulent inducement to get people to place orders.

Desired Settlement: I would like 100% of my money refunded to my credit card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

2/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I setup a flower delivery for my girlfriend at 12:20 on saturday 1/25/14. the site guaranteed same day delivery by 5pm to the business I sent it to. After several call and emails back and fourth to fromyouflowers... they not only missed the deadline, but the flowers were never delivered at all. I called for a refund and all they did is try to call the florist to sew what happened. They advised me that they would follow up the next day and never did. I called back today sunday the 26th and they told me the exact same thing. I told them I wanted a refund again and the said due to policy they need to speak to the florist which are closed today. This is unacceptable.

Desired Settlement: I want a full refund of 32.98. Additionally I think they should pay to have the flowers dwlivered at their own cost as I have spent alot of my time dealing with this debacle.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

2/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Paid for twice in a 1 week to get a before noon delivery of flowers. Failed both times. I canceled the order first time. The second time the local deliverer actually contacted my recipient 2 hours in advance to notify them that flowers were coming and to make sure someone would be home. This completely ruined the surprise. I never had this problem with some of fromyouflowers competitors.

Desired Settlement: I didn't complain the first time it happened. I did receive a refund for rush delivery and 15% off my next order. I believe that I should receive a refund for the flower cost for failing to meet the noon deadline for the second time, and calling the recipient 2 hours in advance ruing any possible surprise.

Business Response: This case has been completely resolved.  We have issued a credit of $22.78 back to the customer, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

 
Thank you

2/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a birthday, and the bouquet cost $65. I also paid a $14.99 service fee, a $2.99 Same Day/Weekend fee, and an additional $4.99 for expedited service. A day later, they still have not arrived, and the event was ruined.I phoned Customer Support to complain, and the woman I spoke with offered to refund the $4.99 and then promptly hung up on me. I haven't heard since then.This business should not be BBB accredited. Complaint after complaint come in to this company, and no one is requesting anything but refunds--refunds don't solve the problems this business has!

Desired Settlement: I would like a full refund on this.

Business Response: This case has been completely resolved. We have credited back the customer a total of $17.98, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

1/29/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a sympathy arrangement on 12/30/13 for 12/31/13 delivery. Flowers arrived on time. However, the arrangement that came was NOTHING like the one I ordered. I searched online for several hours for arrangements and by chance found the one that was sent to me when my sister passed away. The one I received from P********* was so lovely in person and I wanted the same feeling I had when I received them for this family. Im very unhappy with what was sent by From You Flowers and wish there had been some communication the two times I contacted customer service about delivery that they wouldn't be able to complete the order. When I was on the phone they weren't able to get the florist on the line to speak with them regarding the delivery or receipt of the order. Once it was delivered, the recipient sent a picture of what they received and there were no similarities to the product I ordered except the color of the flowers. There were a total of 17 emails between 12/31/13 and 1/2/14 between myself and From You Flowers customer service. They did not live up to the guarantee of 100% money back guarantee. They refunded less than $20.00 of a $98.00 order and offered a $20 off COUPON which I advised was pointless since due to the quality and hassle, I will never order from this company again to use it. In one of the emails they offered 50% off and have yet to refund anymore money besides the $20. Horrible customer service, they advertise one thing and deliver another, and they don't stick to any guarantees they advertise.

Desired Settlement: Complete, 100% refund.

Business Response: This case has been completely resolved. We have sent an email and left the customer a message letting them know we will be refunding their account in full. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Complaint: *******

I am rejecting this response because it has not been settled. I received a response on 1/14/2014 that I would get a confirmation email regarding the refund "shortly". It is now 1/16/2014 and have not gotten a refund or even the confirmation email that was mentioned.

Sincerely,

******* *******

Business Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

 

1/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my uncle's visitation yesterday (Friday 1/17/14 morning at 9:30 am), well within the time frame for them to be delivered yesterday before the visitation at the funeral home. My order number was ********.I was notified at 2:36pm... 5 hours later..(a message was left on my cell phone), that said the funeral home said they weren't accepting deliveries, that the flowers had to be sent the next day to the church (a different location where the funeral services were being held).As this was unacceptable since I wanted the flowers at the visitation, I called the funeral home, who hemmed and hawed but then admitted they had aready received many flowers for my uncle's visitation service (to be held from 5-7 pm Friday night in Huntsville Tx), and that any flowers received at the funeral home would be transported the next day to the 1st Presbyterian Church. What was the problem? Who knows, but You Flowers broke their promise to me to deliver the flowers as ordered. So then I called From you flowers 1-800 number and spoke to a person who said his name was *** (no last name) who said it was his first day (after he had consulted with a manager and/or supervisor at least 3 times), who ultimately said he was told it was too far for the florist to go to deliver the flowers .in a timely fashion. What? What? Don't call me at 2:36pm, call me at 9:31am so I can cancel the order and get someone else to do the job correctly.I ultimately cancelled the order and went with another .com provider; the flowers have been delivered, but not til today.It was really important to me that flowers get to my uncle's funeral visitation, and very stressful to have to deal with incompetence when all I wanted was assurance that my order, that was placed in a timely fashion, was going to be delivered promptly to the address I wanted within the time frame y'all promised.I will never order from y'all again, and will never speak kindly or recommend your company to anyone. Ever.

Desired Settlement: an apology, in writing, from the CEO and an explanation of what truly happened, and consequences for the local florist for accepting the order but then not getting the order completed and delivered within the prescribed time frame.I do not want a 20% off my next order (this is what I was offered by the second person with whom I spoke, offering me 20% off my order when I cancelled the first order), b/c I will never use this company again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 credit towards a future purchase. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

Consumer Response:

 
Complaint: *******

I am rejecting this response because:

 

It has not been completely resolved and I am utterly astonished they would say that.

They didn't "refund" my credit card charge.  They had no choice b/c I CANCELLED the order.

They offered me a $25 discount which I refused. Their first offer was a free arrangement to the family of the person who died.  I REFUSED that as well. Why would I want a discount on any product from a company from which I will never order again? 

My original request was a written apology from the CEO and negative consequences to the local florist who botched the order by not delievering it in a timely fashion to the funeral home, OR not letting Flower company know in a timely fashion so I could know in a timely fashion to cancel that order and use a different florist.

Sincerely,

********** ******* * **

1/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Saw there website for sending flowers wanted to send my daughter flowers for her birthdaythought it would be nice to send flowers day before 1-14-14contacted and ordered regular size birthday celebration arrangement was supposed to be delivered before 6 on the 14threceived a call on my cell phone at 6:15pm because I emailed them because on tracking order it said it was not delivered yet, when they called a customer rep said they could not contact a florist in area to deliver and it would be delivered on 1-15-14 and I would be upgraded for inconvenienceI said ok I understand Plus I paid extra for one day service!on the 15th I checked track order again and still was not delivered 2:17pmfinally my daughter said she got them I asked for a picture of arrangement I was shocked to see it was less flowers than regular size in vase no colored ribbon tied on vase and I questioned where was the upgrade?I emailed my complaint and also sent pictures of the one sent to daughter and the one that I originally ordered without upgrade they said the flowers looked fine I said how could they say that when clearly in pictures they were at lot different also they said they called the florist in Springfield Ma that they went through and told them of the complaintI was told I would be sent a $10 gift card for when ordering again which I told them not to bother sending me because I would not order again from their site againThank you

Desired Settlement: would like full cost refunded $40.97

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let me know if there is anything else I can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I actually have had numerous issues with this company. They falsely advertise that they are able to guarantee a same day delivery service. Which they were unable to follow through with. The next day, they delivered the wrong flower arrangement, that was nothing close to what I ordered. They then, sent another arrangement, that was also not the correct product that I ordered. After dealing with them for four days straight for an order that was supposed to be fulfilled the day I ordered it, I told them that I just wanted a refund. However, instead of giving me a refund because they were unable to deliver the actual product that I ordered, they keep trying to offer me a $10 gift certificate and 30% off my order. I do not want to pay for a product that I did not order in the first place.

Desired Settlement: At this point, after days of emailing and calling customer service back and forth, I just wanted to be refunded in full. I do not want a gift certificate from their company because I do not plan on ordering from them ever again. They are unprofessional and unreliable with their service.

Business Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,
******* *****

1/22/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This website has a satisfaction GUARANTEE, which can be found here at *******************************************, stating "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." ... If this is the case, than that means that once again, I have been lied to, and your company has proven yet another FALSE ADVERTISEMENT. NO WHERE in this "guarantee" does it say "if you're unhappy, we'll lie to you, be rude to you, and make the florist come back and pick up the flowers that you ordered, and only THAN, will we refund your money (3-5 business days later"... Because THAT is exactly what happened to me!!!!!I ordered flowers from fromyouflowers.com to be delivered to my wife at work on 4/17/13. I specified that the order needed to arrive before 4p (because she got off at 4). I called at 12 noon on 1/17 and they lady put me on hold, then came back and said she spoke to the delivery driver, who stated it was on the truck, and would arrive long before 4, guaranteed. Well, my wife came home around 4:20 empty handed, so I had to ruin the surprise to ask where the heck her flowers were... Her work then called her at about 4:30 and said flowers just arrived for her, so she had to DRIVE back to work to get them, and drive back home... Obviously I was furious, as she could have simply driven to the florist herself if that's what I wanted her to do, but I PAID for someone to SURPRISE her at work....Needless to say, I contacted fromyouflowers, and spoke to "Nori", who offered me a 10% refund (which equates to $3.00)... I refused obviously, and she then had the NERVE to tell me that I can get a full refund IF I agree to have the florist come to my house, and take my flowers away from my wife!!!!! I of course completely lost it, and told h

Desired Settlement: I WANT A REFUND IN FULL, AND I WANT MY WIFE TO BE ABLE TO KEEP HER FLOWERS. THIS COMPANY SHOULD FEEL LUCKY THAT I'M ONLY REQUESTING $30 SOMETHING IN A REFUND, WHEN THEY SHOULD BE REPORTED TO THE ATTORNEY GENERAL'S OFFICE FOR FRAUD, AND FALSE ADVERTISEMENT, AND THEY SHOULD TRULY BE SUED BY EVERYONE THAT THEY'VE DONE WRONG BY. I WANT MY FULL REFUND, AND WILL NOT ACCEPT A 10, 20, OR 30% REFUND!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else I can do regarding this case. 

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

1/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a basket of candy for my sons birthday Dec 4,2013 this was suppose to have been delivered that day and it was not.well because of that they were suppose to get the package there next day by ten am at which it did not make it til after two pm and they were suppose to even upgrade his basket for our trouble from it not making it there on time.when it reached my son it was not even as described or anything like the picture in this basket was small bite size candy bars when it was suppose to be full size candy bars and bags of chips and cookies.this basket had a lot less chips and only a brownie and was just wrapped in plastic not even nothing like the basket shown either.when I first emailed.them abt the issue they was saying they.were sorry for the problem but would offer me a gift certificate to use on our nx order which had to be purchased within two weeks and was not willing to do anything else.I.finally call them abt the matter and this was six hours after this was delievered bc I had been waiting on them to have a manager call me after the first time I called.I kept calling to have to demand a manager and when they get on the phone they tell me they cld make the basket right only with the exception if this basket had not even been opened.I explained to them it had to be opened to.see.what was in it bc it wasn't even as described in their picture.I ask them several times if anything just make it right by at least taking something out there that made up for the huge misrepresentation and to make it right.I explained to them my son was autistic and he could not have just been expected to not open a gift that was his birthday when this was their fault I even sent them a picture of what this poor excuse of a basket they sent my child and charged me almost sixty bucks for for me to.be paying for bite size bars when.that was not the basket ordered and then they were suppose to upgrade it anyways to make it bigger for our trouble.this company even acknowledged wrg doing and still did ntg

Desired Settlement: I want my full refund that I paid for this since this was my child's birthday gift and not only was it late but it was not even nothing like I ordered.I asked them to make it right and they would not even.send even a basket to make up for what all had been left out and missing bc the plastic wrapping had been opened to view this basket and then they tell me they are not gonna do anything and yet this is their mess up I have email confirming all of what I have said between me and this company

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

 
Thank you

1/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: JANUARY 4, 2012 - DAY ONEI ordered an arrangement on-line (flowers and balloon for my daughters 19th birthday) to be delivered Jan. 5, 2014. At 6:54 PM, I received an e mail from the company that the order was being processed. Order #********. At 7:08 PM, I received another e mail from the company that they were unable to locate a florist able to complete the delivery for day requested and would send the delivery out the following day (Jan. 6) with a note of apology (or even call) explaining the delay. At this same exact time, the company also left a message for me to call them regarding the order.I called the company and suggested they find another florist that could deliver. JANUARY 5, 2014 - DAY TWOAt 9:30 AM the company called and left a message for me to call them regarding the order. At 10:25 AM, I sent an e mail asking the company to call the recipient and have an EARLY delivery on Jan. 6 at no extra charge. At 10:39 AM, I received a reply from the company stating that the order was scheduled to be delivered on Jan. 6 and would include a call of apology. Additionally, they would credit me 20% off due to the delay.Later that afternoon I called to check the status of the delivery. They said they could not use a balloon for the arrangement due to the cold and would upgrade the flowers in return. I requested a stuffed animal instead and was told they would do that. JANUARY 6, 2014 - DAY THREEAt 9:31 AM I received an e mail stating I earned a "credit" which could be use for another purchase (expired in two weeks). THE CREDIT THEY EXPLAINED I WOULD RECEIVE WAS TO BE A DEPOSIT BACK IN MY BANK ACCOUNT - NOT FOR A FUTURE PURCHASE! I called the company at 7:04 PM to ask about the delivery since the recipient did NOT receive anything yet! They said they could not contact the florist (it was closed). JANUARY 7, 2014 - DAY FOUR At 9:25 AM the company called and left a message that they could not complete the delivery.I returned the call and asked for a complete refund!

Desired Settlement: $67.00

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement that we sent to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

1/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Dec. 18, 2013, I made the online order ********, a white wicker basket of a set of red poinsettia plants, "deluxe", for $54.24 to be sent to my mother in Sacramento, on the 19th. She receivedon the 18th, a four inch poinsettia (including plastic container) on the 18th. I called customer service and they reordered for the 19th the plant I intended. On the 19th, the delivery man came at 5pm, demanded the 4 inch plant back and handed my mother a sickly pink poinsettia in a green plastic 6 inch container. I emailed customer service and sent the picture of the pink plant and asked for the order to be filled appropriately. **** *****, a customer rep., wrote back and said "they" had decided I got what I ordered and instead would give me a 10.00 gift certificate. I did not want the certificate, I wanted my order sent. I called customer service and another woman agreed I did not get what I ordered and requested my order be resent. I was told it would arrive either the 26th or the 27th. Nothing arrived. I called on the 27th and was told my two reorders were "impossible, " even though I did not receive my order. I told this was fraud. They finally said that if my mother returned the pink poinsettia plant when the delivery man came, I would get my money back. Of course, no delivery man ever came and I never got my refund. I know this is a small case, but it is mail order fraud. I told them so. No one cared at ForYouFlowers. This is a matter of principle.

Desired Settlement: Refund my money.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you

1/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered what we thought was a beautiful fruit basket after viewing a picture of it online for a family member. Once the recipient received the basket he took a photo of it and emailed to us with a thank you. When we saw the basket that had been delivered we were shocked to see that the fruit basket was nothing like the picture on there website. The basket that was delivered looked almost pathetic compared to the picture on there website which in turn had us feeling quite embarrassed. After writing to "From You Flowers" about our disappointment they in turn gave us an online credit for 20% off a next purchase which had to be used within 7 days. I would never purchase anything from this website again and risk being embarrassed a second time, which renders thee online credit useless.Since half the fruit was missing, one would think half of the money spent would go back on my credit card, along with an apology for thee embarrassment.

Desired Settlement: Thee only way to save us from this embarrassment would be to send a basket to the recipient that resembles the picture on there website.

Business Response: This case has been completely resolved. We are going to make a re delivery for the customer and also have emailed a $10.00 gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

 
Thank you

1/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a plant and candy from them to be delivered on 12-23-13 for Christmas for my mom. I received a call saying the plant arrangement I requested had to be changed. I said ok as long as it was delivered on 12-24-13. It still has not been delivered and when I call, they say they have left messages with the Florist with no answer for 5 days???

Desired Settlement: I just want a full refund on my money and make sure my credit card is safe.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To Whom it may concerns, I ordered the flowers for same day delivery on 12/24/13 and i was promised that it will be deliver between 9am to 6pm. First i received the flowers at 7pm and the product that i received was no where close to what i ordered. Than i called the customer service to return my money because i'm not satisfied by the product. After spending 30min on the phone finally i was told that i will get my refund and i should be receiving the confirmation email from them. I haven't receive anything yet, i called the company again i was told that we can't refund your money. Can someone please assist me with this issue. Also, i have the picture to prove it that the product is no were close to what i ordered.

Desired Settlement: I need my full refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of this order and sent an email confirmation confirming the refund. Please let us know if there is anything else we can do regarding this order.

 
Thank you

1/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company promises same day delivery on their website for orders placed before 12PM local time (at the delivery site). This is false advertising. My order still has not been delivered to the recipient and the occasion has been ruined. There are multiple BBB complaints that echo my complaint and yet the company continues to falsely advertise. How can the BBB accredit this company in light of many, many complaints regarding false advertising? Yes, they offer to refund the money, but the occasion is ruined. This is not an occasional error - there are multiple complaints. I request that the BBB put an end to this company's false advertising. The company's website should not guarantee same day delivery. Or, at least, there should be multiple disclaimers stating that delivery may be delayed.

Desired Settlement: 1. I request a refund.2. The BBB should not allow this company to continue its false advertising. My complaint is but another in a string of complaints. Either the company needs to stop its false advertising of "same day delivery" or it should lose its BBB accreditation.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

1/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On three different occasions I ordered flowers paying for expedited services and they did not uphold their end of the deal. On the first order the flowers were delivered a week later, the second it was several days, and on the third order I called to make sure the same issues didn't arise and I was guaranteed it wouldn't by management and it still happened. I received a free upgrade which was good but after I got a delivery conformation and found out the next day that the flowers were not delivered made me upset. I called and received a apology and I was reassured by management that my flowers were going to be delivered which still didn't happen. I received a call from someone else in management stating that they apologize and my order was going to go out with a apology letter and $7 off my order. I thought that was a slap in the face seeing that I paid my money upfront and was not satisfied so I asked for a refund.

Desired Settlement: I believe I was entitled to at least another upgrade or free flowers.

Business Response: This case is completely resolved. We are sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case. Thank you

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was completely dissatisfied with the arrangement that was sent to my fiance's mother. The picture on the website shows many red flowers, whereas I received only a few flowers places sporadically around a mound of greenery. When I contacted customer service, the lady I emailed first just offered me a refund of 15% and a $10 gift certificate to the website. Unsatisfied with this resolution, I called customer service (since most of the time companies are more willing to work with people over the phone over issues such as this) and the man I talked to reluctantly issued me a refund of a measly 20% and a $10 gift certificate to the website (which I informed him I would not be using because I would never use this website again after 2 dissatisfied orders.) I then asked to speak to a manager, and the manager offered me the same thing the man before did, nothing more. He did say that however, he would be glad to send the florist out to retrieve the arrangement if I wanted a full refund (yeah, that would look very nice--the florist taking back a gift I gave my soon to be mother-in-law!) I have never met a company that is so unwilling to meet the satisfaction of their customers. I never thought, that after reading this on their website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you," that I would have such a hard time trying to get a company to make things right, and do what they plainly state they will do!! (I will gladly send a photo of the arrangement I received)

Desired Settlement: I would like a FULL refund of the money I paid.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

 
Thank you

1/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on Monday 12/16 to be delivered to a patient in ****** **** ******** ** **. The deliver was supposed to occur on 12/17. Before I ordered from this place, I called the hospital and asked what was the best way for flowers to be deliver. They said to put 'Attention Patient - John Doe' on the label and the carrier would be sent up to the room. That's what I did.The flowers were supposedly delivered on 12/17 at 10:14AM and signed for by someone named *****. The patient checked out of the hospital at 3:30 and never got the flowers. I called the hospital and they said they have no idea who ***** is... no flowers came to the patient desk. I even got connected to the nurses station and none came up. So I call Flowers From You this morning and tell them the problem and after looking into it, they tell me they'd resend the flowers to the home address tomorrow. Great. I was very happy. 2 hours later I get a call back from them telling me they won't deliver the flowers because I selected UPS delivery on their site and that always goes to the mail room. They offered me a $20 gift card since technically the flowers were delivered. The only problem is NOWHERE on their site was there any options to select delivery method. There was one option I had... next day delivery, and it didn't say how it was getting delivered. Obviously I would have never have selected UPS delivery for a flower delivery to a hospital! When I called back Flowers From You to ask them about this they directed me to a tab on the product page that said this product was 'getting shipped from the field'. Great.... and that is supposed to tell me what exactly??? As the customer, I'm supposed to interpret that as meaning this is coming through UPS?? I have never ever gotten flowerd sent through UPS before.So I paid $50+ for flowers that were never delivered to the intended person and they told me I am out of luck because technically they delivered the flowers to someone. I don't want their gift card.

Desired Settlement: I would have been more than happy with their initial offer of resending the flowers to the correct person. That makes more than good business sense. If that couldn't be done, then I want a refund. I did not get what I paid for... a delivery to the actual patient.Instead I get offered a $20 gift card for a service I would never use again. No thanks.How is this in anyway good business? I did nothing wrong and ****** on the phone agreed. But yet I am the one that has to eat the $50????

Business Response: This case has been completely resolved. We are going to re deliver the customers order to the recipient. We have also issued the customer a $20.00 gift card, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

1/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered two orders from this company to be sent to two different family members for Christmas. I paid extra to have both packages delivered by Friday December 20, 2013 to both addresses. I called both family members on Friday evening (Dec 20) after receiving no call they had received their package. I placed a call to this company and their customer service response was pathetic. The customer service rep advised me I needed to contact the delivery company to see why their packages, which I paid for and paid extra delivery fees for them to deliver their product, was not being delivered on time. I asked the "customer service" rep for some kind of refund and was again told I would need to contact the delivery company for any refund. I paid this company to deliver my order on time and they did not meet what I paid for. I'm not looking to contact a company they use to deliver their product for me to receive a refund for a service I did not receive.

Desired Settlement: I want my shipping fees refunded as I paid for something I did not receive.

Business Response:

This case has been completely resolved. We have credited back the customer for both delivery fee's and two $10.00 gift cards. Please let us know if there is anything else we can do regarding this order.

 

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

****** *****

1/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a sunflower/tulip flower arrangement for a relative that was in a bad car accident and was in ICU. Her favorite flowers are sunflowers. The website guaranteed a 24 hour delivery. After a couple of days, I went to visit and did not see any flowers. They said that no flowers were ever delivered. So, I called the company which said they didn't know why they had not been delivered and would get them to her as soon as possible. They then called me back and said they could not get the right tulips and asked if I would accept other ones, I said yes as long as it was delivered asap. Later that day, my sister called me and said that a small green plant was delivered from me. I was not very happy! as the green plant was HALF the cost of the flower arrangement and it was not her favorite flowers. I called them back and they said they would provide a 30% refund AND redeliver the correct flowers. They never delivered the plant AND no money was returned. They also offered a 100% customer guarantee and this was not honored.

Desired Settlement: Would like a full refund of $39.99 as the flowers were not delivered and were not even delivered in time. Also, the green plant that was delivered was not near the cost of the flower bouquet.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:

 
Complaint: *******

I am rejecting this response because:

The refund has not been issued.  I have called my bank and I have checked my paypal account and there is nothing pending.  I will not close this case until I get the refund that I was told I would receive.

Sincerely,

**** *******

Business Response: This case has been completely resolved. We have contacted the customer and let her know she has been credited back in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

12/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from this company and they have a hidden box on their site to sell your information to a company called *************. Suddenly I am getting magazines sent to my house that I have not ordered. I called the number of the magazine and was told that I need to call the third party ********s. I try calling them and all you get is recordings. I have emailed them and requested that they cancel any magazines, not use my credit card and remove all information. I want this company and ********s.com sued, shut down, reported WHATEVER IT TAKES TO PUT THESE ******** OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!Sorry I tried to use what I thought was a reputable company to order flowers for my new granddaughter.

Desired Settlement: Confirmation my credit card is not being billed, refunds if required and both companies put out of their illegal businesses.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else I can do regarding this case.

 
Thank you

12/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mother's birthday. One the website, a full vibrant bouquet was shown. What arrived was a box of sparse, wilted flowers. Within a couple hours they looked even worse, almost dead. On top of the fact that they looked nothing like the advertised bouquet, they were not healthy flowers and died before the day was over. For a delivery service that specializes in flowers for special occasions, this should not be the quality they are providing.

Desired Settlement: I would like a full refund.

Business Response: I have contacted this customer several times in regards to this case. I have left my third and final message, along with an email, letting the customer know we are committed to resolving this issue. We let the customer know we would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case.


Thank you

12/24/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a floral arrangement from this site and upon delivery my recipient received a completely different item. The description on the site does state that it may vary due to inventory, but it would have the same design (ornaments, color, flowers, etc.) it does not state, however, that they could send an item with zero ornaments, less than half the amount of flowers, and in general, a very cheap looking arrangement. The site states a 100% satisfaction guarantee where if you are in satisfied they will refund your money or replace the item. I was refused this offer. Even after sending pictures to compare the order to the arrangement that was send, which was shockingly different. It's not about the money it's about doing what is right. This company is a sham and buyers must be warned.

Desired Settlement: Replacement floral arrangement. One comparable to the item that I intended to purchase.

Business Response: This case has been completely resolved. We are re delivering the correct product to the recipient, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

********* ****

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased flowers (50 multicolored roses) to be sent for my mother for her birthday. The photo of what I ordered was FAR different then what they delivered. The photo showed beautiful vibrant roses shaped to for a beautiful ball on top of a vase. Which cost me $70.00 however I received a few half dead scrawny flowers that look NOTHING like the photo or what was described in the description. When I called to complain they told me that is the way they are and that I had to add water. Water will not create a completely different arrangement. I was so embarrassed and what my mother received at her work. I asked for my money back and they said to call back in a day after I had watered the flowers! This company should not be allowed to continue doing business like this.

Desired Settlement: I would like my money back. And would be more than happy to show you pictures of what I received versus what I ordered.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. We have credited back the customer in the full amount of her order along with a $20.00 and $10.00 gift card. We have also emailed the customer letting her know we will send out a complimentary arrangement to any recipient of her choice.  Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, it is mind blowing that they are still allowed to conduct business as they do with so many consumer complaints.

Sincerely,
********* ***********

12/13/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The ***********.com website allows users to select the date of delivery, but nowhere on the site is the customer informed that there may be severe delays with shipping the order. I placed my order on Tuesday November 26 and was allowed to select November 27 as the delivery date. My order was confirmed as being processed by email on the 27th. However it was not delivered. Until today, November 30, my order has still not been delivered, and after communicating back and forth, and being told there were issues with the local florist/supplier I am now told it will be Monday, December 2 before delivery. I canceled the order and requested a full refund as the flowers would be insulting to be received so late at this point. The website needs to be updated with disclosures. It should say that there is a possibility that the flowers will not be delivered on time, and give the scenarios why before the customer proceeds with payment. If delivery to a rural area, the holiday season, suppliers, or even weekend delivery would be a problem, I should have been immediately notified before payment, preferably via popup. Had I known this, I could have made a better formed decision about whether to make the purchase originally and been saved a great deal of embarrassment for missing the sending of congratulatory flowers for a very important personal event that I could not attend.

Desired Settlement: ***********.com has informed me that they initiated the refund process on November 30 and that it would take 1-3 business days to refund 100% of payment back to my Paypal account. Therefore no settlement is requested at this time.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $30.00 credit towards a future purchase. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Complaint: *******

I am rejecting this response because: The issue was not with regard to the speedy refund or the gift certificate, although I thank the business for both. The reason I filed the complaint was due to the lack of disclosures on the website regarding possible delays in delivery due to rural areas, lack of response from suppliers, holidays, or weekends. I was hoping the business would update their website to avoid the inconvenience of future customers. 

Sincerely,
******* ********

Business Response:

I'm emailing you regarding complaint ID *******. This order was unable to be delivered on the day the customer requested. The customer complained to the BBB so we have credited the customer  back in the full amount of their order and a $30.00 future credit. The customer was happy and accepted the offer- but have rejected the response due to the fact they want us to change what our website says about same day delivery. Unfortunately this is not something I can accommodate as far as changing the site. We do offer a hundred percent satisfaction guarantee so we have refunded the customer in full and have given a future credit.  Please let me know how to best proceed with this order.

 

12/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Visited web site under "sympathy" and ordered arrangement entitled "Life Well Lived." Picture showed full bouquet of beautiful flower in a vase. Had to pay for vase, also had to pay $15 "handling" fee. Went to funeral and saw pitiful vase with pitiful flowers, long stems sticking straight up with buds. Very disappointing, very embarrassing for this to be along side of other arrangement that were beautifully prepared. This arrangement should not be listed with sympathy flowers and picture of flowers is false advertising about what buyer will receive. Florist offered me a credit but I refused it. I will no buy from them again for fear of getting something different from photo.

Desired Settlement: Would like my payment refunded. Florist said the picture shows the buds in bloom and the delivery information (on separate tab) said that the flowers had to be arranged. The funeral home apparently does not consider that part of their responsibilities and I agree. The vase with the buds is now laying on a grave site and no one will see it in full bloom. What a disappointment and how embarrassing for the family to see that I sent that arrangement.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

12/10/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I needed an arrangement delivered to a school before 2:00PM and although they're website stated they cannot guarantee deliveries by a specific time I decided to follow up with both an email and telephone call to speak about the possibility of the delivery being made on time. After explaining that the delivery needed to be made before 2:00PM because the recipient would be gone after that time, the customer service representative for the company assured me that it, "would not be a problem" because I had called to order them so early 8:30AM. The delivery was not made until 3:00PM and the recipient did not received them in time for her birthday. Upon calling the company at 2:45 to find out about the delivery, they said they could not get a hold of the flourist and assured me a phone call back that evening. I did not hear from the company until I followed up with an email. When I called the company back, the customer service representative spoke rudely to me and repeated their "no guarantee" policy despite me being misled by the previous days representative.

Desired Settlement: The service that was purchased was that the recipient was to receive the arrangement the day of her birthday. I contacted the company in two forms to assure that this could happen so that in case it could not then I would use another vendor. The arrangement was not received by the intended recipeient until the following day. I would like a refund for being misled by the previous day's representative who assured me that it would not be a problem to have it delivered by a certain time.

Business Response: This case has been completely resolved. We have left the customer a message letting them know the order has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Thank you

12/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've used their services 3 times and the product received is nothing as advertised online. As I've explained to them in the past, I've used many online florist and I know there can be some modifications to the bouquets, but they tend to be slight and mostly the fillers vary. With this company, the main colors and flowers are missing. Example: If I order an arrangement that is mostly orange and pink with all roses and get an arrangement that's yellow and red with daisies I'm upset. What if I picked the colors and/or flower b/c that's recipients favorite? What a let down. When this happened the first time the co investigated and the florist said "well I put these and used these and I used a dark vase instead of a clear b/c I thought it looked better, etc." I explained to them then I don't care what the florist thinks looks nice I bought something I saw online that I liked and that's what I expected to get. They corrected the issue the first time with a credit and a coupon for a future purchase and I made this mistake using it at Thanksgivjng b/c I had the same problem happen again. Furthermore, in my frustration with them I wanted to leave feedback on their website, but before you enter your info they have a disclaimer reading (and this isn't word for word) "we have the right to not publish all reviews". So that's why you always see positive reviews online--I haven't gone back to see if they actually posted it yet. If they won't allow me to submit my review on their website then I will submit it elsewhere. They asked that I get back to them on this last order, but I've wasted enough time with them.

Desired Settlement: Money back and I have no desire for a credit. I WILL not be using them again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** ***********

12/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They did not deliver the product advertised on their website and offered no feasible resolution. Never stated half of the flowers in the arrangement were out of season. The local florist ******* ******* substituted with half the flowers that were to be in the arrangement and made no attempt to rectify the situation.

Desired Settlement: I would like a full refund rather than the 20% deduction and a $20.00 gift card that was to be emailed to me but the company does not have my email address.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

******* ******

12/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flower arrangement for my daughter's birthday last week from "FROM YOU FLOWERS". The arrangement advertised was totally different from the one delivered. My message was hand-written by the local florist used and no business card attached to the arrangement. The arrangement was a total disaster. It was poorly put together with only approximate 8 pieces of flowers, including 2-3 unopened buds, which then drooped/died 2 days later. It was also half full with no flowers as shown in advertisement except maybe 2-3. When I contacted "from you flowers", told them what happened and even sent them a picture, they did not agree and said the arrangement was "filled to correct value". There only customer satisfaction was $2.62 refund and a apology, but no attempts toward customer satisfaction at all. The entire arrangement was approx. $45.00 and what a disappointment. This company's complaints should be publicized in a way to prevent false advertisement. It's a shame that their customers don't come first and they should be aware of this before selecting this company to do business with. I feel that if they receive 1 million one-time unsatisfied customers, it doesn't matter because they have already made millions of dollars. I wish I could attach a copy of the arrangement to this complaint. Thank you.

Desired Settlement: I requested a refund or even another arrangement to fit the one advertised but the only agreement was the $2.62. So I am in the process of getting another arrangement for my daughter's birthday.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer Response:  
Complaint: 9794406

I am rejecting this response because:  Ms. ******** has tried to contact me, but I was unavailable during the times she had been reaching out.  I did contact her via email but not by telephone. She stated that in order to refund me, she had to speak with me via phone and I don't see why this is necessary.  If their company policy includes customer satisfaction, I would have been compensated or satisfied without a complaint being file.    If she cannot issue a refund without speaking to me, it is okay with me.   As I mentioned to Ms. ******** in my email of 11/14/17, it is not about the money, but all about principals.  

Sincerely,

**** ********

12/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i ordered an arrangement for my 30th anniversary at 2:03pm on the 9th of november to be delivered to my wife's work on 10th of november with conformation. At 3:03 the 9th of november unknown to me i received an e-mail from flowers from you saying the flowers had been delivered. At about 4:30 someone from my wife's work called her and told her they were there ruining the suprize. i have called and talked to someone, i couldn't understand her name, but she offered to send me a gift card for 10 dollars after arguing and complaining and asking for a supervisor for about 30 minutes i finally got her to switch me to one. her name was ******,i was told someone e-mailed, and tried to call me and said that it could not be delivered on the 10th no one called or e-mailed after arguing with her and asking for a refund for 15 minutes i just hung up. she called me back and said she would credit me 50% i told her whatever it's better than nothing.

Desired Settlement: i think i should get a full refund not 50% the conformation was for it to be delivered on the 10th not the 9th

Business Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

 

12/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We are very upset and sadden by the incident that happened yesterday (11/7/2013). We had a death in the family and had to handle all funeral services last minute. I was told to handle the flowers so I had my sister-in-law help me order flowers for the funeral. So we found, Fromyouflowers.com announcing that same day deliveries were possible if ordered by 3 pm. So we called the same morning of the funeral (11/7/2013) at 10:30 am to verify that this was true. We told them we had an emergency and needed flowers by 3 pm our time (pacific time.) So the operating lady there, re-insured us that WE WOULD BE ABLE to get the flowers by 3 pm for the funeral services at 5 pm. I think we might have asked her like 5 times to see if it was certain and she kept telling us SHE GUARANTEED we would have them by 3 pm along with GUARANTEEING that they would look like the picture. So we finished placing the order for 2 deluxe sprays and 1 standing reef for a little over $320. We gave her all our information, address, credit card info, etc. So we felt a large weight lifted off our shoulder, until 3 pm came around. We did not receive anything!! 3:15 and 3:30 pm came around and nothing. We did not receive a call, no email, no flowers. Our funeral services were not going to have flowers. I was so upset, I did not know what to do. They GUARANTEED ME they would have the flowers to me by 3 pm. Finally, I called to see what was going on and they told me they were not going to be able to deliver them. I was devastated. I tried speaking to a supervisor and they would not transfer me over. They just offered my money back and said there was nothing else they could do. I was furious! My sister-in-law called them as well because she was also there when I placed the order on speaker. They blew her off as well. I did not know what to do. It was 4 pm and funeral services were going to begin within an hour. All we could do were pick up flowers at **** and a local shop near by and make them look somewhat decent.

Desired Settlement: That company is very unprofessional and lies about their advertising and verbal promises while placing an order. They need to stop advertising something they cannot comply with in any occasion but especially for a horrible situation like a funeral. We would like for them to pay for all the flowers we had to pay for last minute.

Business Response: This case has been completely resolved. We have credited back the customer in full, along with a $20.00 gift card. We have also given the customer a complimentary arrangement to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

12/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Just a horrible company all around. I bought flowers to be delivered the same day. That had all day to deliver them but the flowers never arrived. I called multiple times and they assured me they would be delivered and never checked to make sure they were being delivered. They offered me a 50% off but then scheduled to have the flowers delivered 2 days late.

Desired Settlement: Better practices byt his company and honoring their customers orders, delivering on time

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

11/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My son who is in the military and his wife had a baby boy on Nov.13th. On Nov. 14th I contacted fromyouflowers.com to place an order for a bouquet of flowers and a fruit and food basket for their stay at the hospital. The order taker was most pleasant and helpful. She read back my order which was: Mostly blue flowers with some white and a baby boy balloon. A snack basket to consist of fruit, sausage, crackers, cookies, and candy with a blue bow. First of all I was notified that the order could not be delivered until the next day. It was too late in the day for me to make other arrangements so I agreed to the next day delivery. The next day, Nov.15th the order arrived at 4 pm. and my family was discharged at 6 pm. Totally messing up the intent of my action. My son took a picture of the basket at my request to see that the floral arrangement was predominantly white instead of blue, was in the same container with the food. The food portion was some apples, oranges, and a box of cookies. Totally undervalue and not even close to what I thought I was ordering. I called the company to complain and received a gift certificate for my next order, which I don't plan to ever use and a refund for the delivery and 15% for the undervalue. I don't feel that is good enough for all the trouble and disappointment they had caused. I had to tell my son the whole story so I could make the complaint which was totally embarrassing to me as it was gifts for his family. I feel a total refund of $44 is owed due to their service, misleading advertisement and embarrassment to myself.

Desired Settlement: An additional $44 credit to my credit card account.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

11/22/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from FromYouFlowers on Wednesday November 6 for a sibling who the day before was diagnosed with multiple scelrosis. The flowers were ordered at approximately 10:00 AM, intended as a surprise for the receiver, and I paid extra for guaranteed same-day delivery to a commercial building by 5:00. At 3:45 I spoke to customer service for an ETA and they told me my order should arrive within 20 minutes. 5:00 came and the flowers still did not arrive. It's now 5:15 I was in the phone with customer service 3 times, the first time I was told I would get a call back but they never called. The surprise was ruined for my sibling, the flowers did not arrive until 5:45. I was put through unnecessary anquish through an unresponsie customer service, paid money for something that was delivered wrongly.

Desired Settlement: Full refund.

Business Response: This case has been completely resolved. We have spoken with the customer and emailed them a $20.00 gift card. Please let me know if there is anything else I can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

11/22/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on October 29th for a delivery to my mom for her birthday on November 5, 2013. Order number ********. The flowers were not delivered until November 9, 2013 ... a full 4 days after when they were supposed to be delivered. Requested full refund and was directed to call customer service. Called Customer Service on November 15th and spoke to *******. After being put on hold numerous times, I was told that because my ordered did "eventually" get delivered and my mother didn't refuse the delivery .. no refund would be issued. I said really ... a person is going to refuse delivery of flowers?? Are you kidding me? And because you eventually got around to delivering them .. then a 4 day window is an acceptable delay? I was offered 20% off another delivery and a $15 gift card, for the $40 flowers mis-delivered. I responded with all due respect, I have no interest in doing any more business with your company after this. I am requesting a FULL refund for the order of $39.98.

Desired Settlement: Looking for full refund of order in the amount of $39.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $15.00 gift card. Please let us know if there is anything else I can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

**** ******

11/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was a 1st time customer ordering flowers on line & for my Daughter to be deliver the day she eloped. I received 2 voicemails.. beyond vague and very hard to hear and understand, sounded like kids saying can you call this number back regarding delivery options.. NOTHING ABOUT FLOWERS. I have ****** * ****** deliveries also. Neither message said the hours of operation or the Company they were with. since I work until 10 PM I figured they would be closed until monday.. Since my daughter does not come back until tonight I had NO idea she did not receive these, until I open an email tonight.. Not only did she not get her flowers or card a credit a refund was added to my account (supposedly) not posted yet.. The woman on the phone was very nice.. I was crying.. This was a sentimental gesture before her big day... so for my inconvenience I get a $15 dollar credit toward another arrangement.. I am beyond upset & applaud at the service received. I am going to let every website know the experience I received & recommend NO one uses your services.. $15.00 and do you want them in 2 days or tomorrow. The $15 credit actually had to go to the delivery fee. thank the heavens, she received her real gift, this was something I wanted her to see and enjoy the day of her stressful preparation.. ruined..

Desired Settlement: This company needs to be held accountable; I am including the reviews of others that have had special days ruined by this company: Reviewer So embarrassed! I ordered funeral flowers 2 days early. The order never arrived. I called early the morning of the funeral begging them to send something, anything. They never confirmed that the local florist even accepted the order!They never delivered my flowers to my daughter for her birthday and refused to give me a refund. Never ever use this company. NEVER!

Business Response: I have tried to contact this customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case.


Thank you

11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 10-18-2013, I placed Order #******** for a Rose & Lily flower arrangement as pictured on fromyouflowers.com website.The total invoice was $62.97. The arrangement was sent to my Mother for Sweetest Day.The arrangement received was NOTHING like the picture on the website! The COLOR was not right. The FLOWERS were not as PICTURED. The overall QUALITY was NOT present. I have a picture of the delivered product as well as the picture from their website. While holding the 2 pictures next to each other, there is a SUBSTANTIAL difference!

Desired Settlement: This was my FIRST time ordering from this company.I was TOTALLY dissatisfied with the PRODUCT received.Therefore, I am requesting a FULL Refund of the Invoice Total Amount of $62.97.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was never told about them enrolling me in a club to get a 10 percent discount. They have been taking $9.99 a month out of my account for the last 6 months and I have finally caught it. When I called them they were really rude and told me if I was more observant I would have seen it in the fine print on their web site. Without some sort of magnifying glass you cant read anything.Anyway the have been taking this amount out of my account for the last 6 months without my knowledge.

Desired Settlement: Refund the $9.99 they have been taking out of my account for the last 6 months. Approximately $60.00.

Business Response: This case has been completely resolved. We have contacted and spoken with the customer and explained the process of which to be credited back through **** ****** Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. We have emailed the customer with the contact information as well to contact **** ******regarding her refund.  Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

11/2/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I oredered flowers on Friday October 25 to be delivered on Saturday 26 on my daughters birthday. They were never delivered. I called 4 times saturday to be told they could not reach the florist. I called Sunday a couple time to be told they couldnt reach the florist to they are closed to Ill have a suppervisor call you monday. Called today Monday because no one has called me back. I get we cant get ahold of the florist. Ask for my money back and they tell me i cant because they cant verify iftjey flowers have been delivered. I told them i want my money back, they told me i could get a 15% off my bill, i told them no i want my momey back now or i am call the bbb. Thats when they "supposeldy" gave me my money back. It will take ten days to show up on my credit card.

Desired Settlement: I still would like flowers delivered to my daughter. But for free.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let me know if there is anything else I can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

11/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The 1st day florist was to deliver an arrangment that was never delivered, they lied and said they made an attempt. Plus was suposed to be delivered to businesses by 5pm. They said they attempted exactly at 5pm, yet I called at 5:30pm to ask about delivery which was not dropped off yet, it was not mentioned until day after about there was an "attempt" when i complained. Changed address for "2nd attempt", which I was told by florist would be delivered by 4pm. Delivery made it there at 6pm, which they made as last delivery of the day after I called and complained 4xs about delivery service. Then the flowers delivered were not what I purchased and all the flowers were dead. Called to complain, refused to give full refund for incorrect order and dead flowers. Instead they could only offer $10 giftcard to use towards future purchase... after dispute could only get $14 credited to my account for a purchase of $50.98. Dissatisfied customer. Complete scam to get your money with poor service and quality of product. Instead of roses and lillies, recieved carnashins and tree branches. False advertising in regards to product and "fresh" guarantee.

Desired Settlement: As a customer I should have received full refund. I just hope this doesn't happen to other customers. This business has lost my trust and respect. It took 2 days for a delivery to arrive that was not what I purchased. Shame on them!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

 
Thank you 

11/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The product advertised and the product delivered were totally different. When I contacted the merchant, I was told that "slight substitutions may have been made." I have photos to prove from the website and the recipient of the flowers I ordered, that the flowers I ordered were totally different than those the recipient received. When I contacted the seller, I was told "slight substitutions may have been made" by the florist. There was no mention of the possibility of substitutions being made mentioned on the website when I placed the order, and the "substitutions" seen via the photos I have were far from "slight." When I contacted the seller to complain, I was told I would receive a $15.00 gift certificate towards a future purchase on their site. I did not think this was fair given that I paid over $40.00 for the entire transaction (This included the delivery fee..) When I wrote back in response, that I did not want to do any further business with them given my first experience, I was told that I would receive a 15% refund to my account. I did receive this, yet felt such a small percentage, given the company's false advertising, was totally unfair.I will gladly supply the photos I have of the product I ordered vs. what was received by the recipient to support my complaint.

Desired Settlement: I feel I should be refunded the full purchase amount, including the delivery fee, and not just a percentage, given that the error was completely on the company's side, not mine.

Business Response: This case has been completely resolved. We have credited the customer back fifty-percent off the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

11/1/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Order DetailOrder Number: ********Click Here to send your recipient Flower Care Instructions.Abundant Azalea $39.99Google Discount($8.00)Selected Item Options1 I Love You Balloon $5.00Service/Handling $14.99Same Day/Weekend Fee$1.99Item Total$53.97Delivery Date: 10/16/2013Delivery To:****** ******* **** **** ****** ** ********** ** *****Billing InformationOrder Date: 10/16/2013Order Total: $53.97Payment Method: MasterCard XXXX-7446

Desired Settlement: FULL REFUND for selling one item on line and shipping something else!

Business Response: This case has been completely resolved. We have refunded the customer in the full amount of his order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

11/1/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered a floral arrangement to be sent to our dear friend in Indiana on Saturday, Oct 26, 2013 and was told it would be delivered that day. We were also told that our request of yellow roses and blue bonnets would not be a problem and that we would receive an email confirmation upon delivery. Instead, we received an email stating that the delivery would be made on Monday, Oct 28, 2013. Upon calling, we were told we would receive a refund of $2.99 for the same day delivery fee and a $15 gift certificate for future use. Her birthday came and passed on Sunday, Oct 27, 2013 and on Monday we received a phone call from From You Flowers stating that the blue bonnets were NOT available and a different flower was recommended. We shared with them that we were NOT happy about being told the blue bonnets were available only to be told on the day of delivery that they actually were not available. After agreeing to the recommended substitution, we awaited confirmation of delivery once again. Later that day, our friend who received the flowers posted a photo of the arrangement on Facebook. To our shock and dismay, we discovered the flowers we paid for looked absolutely horrible. Even our friend who received the flowers commented to me that it wasn't a pretty arrangement. We once again contacted From You Flowers, this time being told that we would receive a $10 gift certificate and a 20% refund on our purchase. This is simply not acceptable, as their website GUARANTEES 100% Satisfaction Guaranteed advertising either a refund on the purchase or redelivery of another arrangement. I have asked them to follow through with their guarantee twice now, and have only been told that they would refund the 20% of cost with the 2nd gift certificate. Even if we wanted to make another purchase with the two gift certificates they have given, it would still not be equivalent to the price of any plants or flowers on their website. At this point, we simply want a full refund onto the credit card used for the purchase.

Desired Settlement: Because this experience has been so terribly unacceptable, we do NOT want ANY gift certificates to purchase an additional arrangement from this company. Instead, we want them to completely refund 100% of our purchase either via check or back to the credit card from which the purchase was made ~again, not via gift certificates to go towards a future purchase~ as we simply prefer to take our business elsewhere.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9782830, and find that this resolution is satisfactory to me.

Sincerely,

Melissa And Brian Gillihan

10/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mom to congratulate her on her new job. I spent $55 total to send a lovely rose and lily bouquet to her. What she received was horrific and next to the wilting pink roses, was not at all similar to what I had ordered. I am a college student so to me $55 is the difference between buying my mom flowers and eating lunch for a week. It is really unfortunate when you try to say you are proud of your mom with flowers, but they are dying. The bouquet is not filled with beautiful purple flowers; it is empty, wilting, and just embarrassing. I have been trying to speak to their customer service, just asking for them to send her what I ordered, and they keep telling me that the flowers need to "settle," as if some flowers will miraculously appear in the bouquet.

Desired Settlement: I would like them to send my mom the bouquet I ordered. I do not want a refund, I just want them to fix their mistake.

Business Response: This case has been completely resolved. We have credited the customer back in the full amount for her order, along with a ten dollar gift card. Please let us know if there is anything else I can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** *******, and find that this resolution is satisfactory to me.


***** ********* ******* *****************************
Sent: Tuesday, October 29, 2013 10:17
PM
To:

Subject:
complaint
 


To whom this may
concern,

 

It took me 2 days
and speaking with 3 supervisors, but I resolved my issue with From You Flowers.
They did refund my money. I still believe that they use false advertising since
what they sent me was nothing like what I ordered, but my issue has been
fixed.

 

Thank you so
much.

 





10/24/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Sunday october 6 I ordered flowers for delivery on tuesday the 8th, I even paid $4.99 extra to have them delivered before 1pm. At 3pm on tuesday I checked the order status and it said the flowers were delivered, but no flowers had been delivered.

Desired Settlement: I just want my money back so I can send flowers using another service. The total was $68.83

Business Response:

I have tried to contact the customer several times in regards to this case. Unfortunately we cannot locate an order number for this customer.  I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

 

10/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a heart shaped wreath with a stand for my aunts funeral with a card and brightly colored flowers plus peach roses, because those were her favorites. When we got to the ceremony we, as a family-since we all picked it out, were looking for our flowers; we didn't find it. The only thing we saw was a circle wreath with ugly dying flowers and with about half the amount even shown on the picture let alone it was a circle. And no peach anything- only white and pink with brown dying edges on all of the flowers. There was no card to say who it was from so I couldn't answer my family that it was the one I ordered. So we just figured it didn't arrive. Upsetting but I was already emotional. I saw a delivery email a couple days later. I called my family and told them that must've been it... I can't believe that FromYouFlowers would hire such a trash company for something so important and emotional. I called to get my money back and they said could only give $67 back from my $254 purchase. Their product was trash and incorrect.

Desired Settlement: I want a full refund and for them never to work with that company if they want to keep a decent name in **********

Business Response: This case has been completely resolved. We have credited back the customer in full for her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Complaint: *******

I am rejecting this response because:

I have still not been paid yet in full and I spoke to the rep last week. 
Sincerely,

******** ***** ******

Business Response: This case has been completely resolved. On October 9th and October 11th our company issued two separate refunds for the customer totaling the full amount of her order. We received the complaint that the customer had not seen either refund yet- so we contacted her back yesterday. We spoke with our customer and let her know we would email her a receipt showing each refund which was done by the end of the business day. Please let us know if there is anything else we can do for our customer regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** ***** ******

10/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: purchased deluxe flower arrangement,teddy bear,balloons and chocolates formy newborn grandson and daughter. Increased my order for deluxe flower arrangement, chocolates turned out to be peanut clusters 6oz (allergic to nuts) and flowers were small definitely not worth $148 dollars cost.

Desired Settlement: donate monies to BBB

Business Response: This has been resolved entirely. We spoke to the customer and confirmed that we issued a full refund to their account. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

10/15/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I place an order early and this company said that if you paid extra it would be to my wife before 12 well my wife got off today early to go visit her brother who past on 9/11/2001 and thats why I was sending her flowers to cheer her up they did not say sorry or anything did not offer anything else I could just used another company

Desired Settlement: DesiredSettlementID: Refund just give me my money back and i will never used this company again

Business Response: This has been resolved entirely. The customer has been contacted via email as he is not the cardholder to confirm that a refund was issued to the account. Please allow 1-3 business days for this to process. Please feel free to contact us with any other questions or concerns. Thank you.

10/11/2013 Problems with Product/Service | Complaint Details Unavailable
10/10/2013 Delivery Issues | Complaint Details Unavailable
10/10/2013 Problems with Product/Service | Complaint Details Unavailable
10/10/2013 Delivery Issues | Complaint Details Unavailable
10/10/2013 Delivery Issues | Complaint Details Unavailable
10/10/2013 Delivery Issues | Complaint Details Unavailable
10/10/2013 Problems with Product/Service | Complaint Details Unavailable
10/9/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers for my fiancee to celebrate her first day at work on 9/23/13. I ordered the bouquet from FromYouFlowers.com and selected the before 12 noon delivery option for an additional $4.99 fee.As of 4:44pm on 9/23, the bouquet of flowers has not been delivered. I contacted a representative at 1:49pm, 3:01pm, and 4:00pm and finally asked to speak with a supervisor. I spoke with Andrea (a supervisor) and she offered to refund the $4.99 expedited delivery fee and 10% off my order. I indicated to her that this was not sufficient to correct this issue and she responded "this was the best I could do."

Desired Settlement: Refund the entire cost of the order for missing the delivery date and time.

Business Response: This has been resolved entirely. The customer returned our call. At that time, we issued a full refund to their account. Please allow 1-3 business days for this to post. Additionally, we provided the customer with a gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

10/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I wanted to have flowers delivered to my step mother. I decided to check out FromYouFlowers.com. I got onto their site and found a bouquet for $19.99. I selected the bouquet. The site then prompted me to enter the recipient's zip code. Then I was to choose a delivery date. The site disclosed that there was a $12.99 fee to deliver on a Saturday but had no price listed for any other days of the week. I chose to have them delivered on Monday. Then I entered a card message and clicked "add to cart". The next page showed a product and order subtotal WITHOUT any shipping and handling fee shown. The next page I entered the recipients name/address. There is an option of a.m. delivery for and extra $5.99. I chose not to have a.m. delivery. Then I clicked on "continue to billing information". I entered my visa information. Then I clicked on "review order" and that was the first time I saw the $14.99 shipping/handling charge. I did not want to pay $14.99 shipping/handling so I closed the page. I NEVER clicked a "confirm" button so I thought that was the end of my business with FromYouFlowers. Monday night I got a call from my step mom thanking me for the flowers I had sent her. It was awkward to say the least. I called my bank and they weren't able to dispute charges. I called FromYouFlowers. I told them I would pay the $19.99 since the product was delivered and nonreturnable, but could they please refund the $14.99 shipping/handling. They said they "were so sorry" but couldn't help me. I feel like they should be made to disclose the $14.99 fee way before you are made to enter your credit card number. There should also be a very clear "confirmation" button before your order is processed. I feel like the site tricks you into paying a large shipping/handling fee and tricks you into placing an order. I feel scammed.

Desired Settlement: When I initially called FromYouFlowers for help with this issue I had told them that I would pay the $19.99 for the flowers since they were nonreturnable. I wanted a refund of $14.99 shipping/handling fee that was not clearly disclosed until after inputting my credit card number. I do feel that I am entitled to a full refund since the website never had me click on "confim" to process my order. I am asking for a full refund of $34.98 for flowers sent to **** ****** in ******** ** on 9/18/03.

Business Response: We called the customer and resolved this complaint entirely. We issued a refund to the customer as well as sent them a gift certificate to utilize on a future purchase. The customer was very happy with this. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

10/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered a bouquet of flowers to be delivered. It was not delivered at all.

Desired Settlement: I want a refund and I would like a gift for ******* up my day.

Business Response: This has been resolved entirely. We spoke to the customer and confirmed the refund which had already been issued. In addition, we offered the customer a complimentary arrangement to be sent. The customer was happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

10/8/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I called From You Flowers' number ************* and placed an order on 28 Sep 13 to be delivered to the ********** ********* ****** on the same day. The flowers and balloon have never been delivered. Called an complained after I received an email saying that the flowers were delivered; however, the flowers and balloon had NOT been delievered. The company promised that the flowers would be delivered by yesterday, 1 Oct 13 by 5PM EST. As of today, 2 Oct 13 at 1:15 PM EST, the flowers still have not been delivered. I explained that I wanted a refund and the customer service rep did everything she could to not give me a refund. She only gave me $6 back and supposedly upgraded the flowers. Today, I just emailed the company asking where the flowers are and why they haven't been delivered. At this point a refund would be better and I will not do business with this company again.

Desired Settlement: I would like a refund from this company.

Business Response: This has been resolved entirely. We called the customer and offered a full refund to her account. Additionally, we provided her with a gift certificate to utilize on a future purchase. The customer was very happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

10/3/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers same day delivery- this sites mission statement is 100% customer satisfaction. They failed to deliver my order on a day that was dear to the recipient. Also, they fought with me about refunds, at first %15, then %20, then %25, finally I got an email that they would refund me and send the flowers tomorrow. They were rude and misleading according to the website. Tomorrow is too late and I explained that to them. I asked if the would just send something today. They refused. Originally, the reason for not delivering today was because they could not find a florist. They could have fouled a florist to deliver something and deliver the correct order tomorrow. THEY REFUSED. ******** *., supervisor was extremely rude and not willing to accommodate. I am so upset because I have spent so much time on the phone and in email. I feel sick to my stomach. Also, I said $100 is the dispute because the amount is priceless. $100 isn't even near.Also, see below for my order confirmation.Click Here to send your recipient Flower Care Instructions. Sweetest Things Bouquet $34.99 Same Day/Weekend Fee$2.99Item Total$37.98--------------------------------------------------------------------------------Delivery Date: 09/04/2013 Delivery To: **** ******* ***** ****** ***** ******** ** ***** if needed I can send you a copy of the confirmation that the item would be delivered today. Product_Or_Service: flowers/Sweetest Things Bouquet Order_Number: ******** Account_Number: signed in as guest u

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want her flowers delivered tomorrow, as promised. I also wanted her flowers delivered today, but that is not going to happen according to the supervisor team at from your flowers. I want a future order to her at no charge and an apology. Also, I want them to remove same day delivery, customer satisfaction 100% off there website. It is MISLEADING.

Consumer Response:  
Complaint: *******

I am rejecting this response because:
I am not happy with this company and their lies.
Sincerely,

******* ******

10/3/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/26/2013 I made an order online for flowers for my friend who had suffered a heart attack the night before. She was in the hospital in short stay and I wanted her to receive the flowers WHILE SHE WAS IN THE HOSPITAL. So, not only did I pay $14.99 service and handling charge; I paid an expedited fee of $4.99 and same day/weekend fee of $1.99 in order to make sure they got to her on time. I placed my order around 9:30 AM. I get a call at 3:00 PM from the delivery man. He tells me he had court in the morning and he just got to the hospital and thet told him my friend had already checked out. I was at work so I couldn't speak anymore to him at that time. I had to call him back and since he didn't answer I left my friends address on his voicemail so he could deliver it there. So he calls me back and asks if he can deliver them to her tomorrow. By this time I'm so frustrated that I just told him to deliver them to me at my job and I would take them to her myself. That's the first thing I'm pissed about. The second thing is the way I was treated when I called the 800 #. No apology was given; I was cut off before I could even finish my story and they offered me a bullshit credit of $10....LIKE I'M EVER GOING TO USE YOUR SERVICES AGAIN...??? I basically had to negotitate to get what I want; which I shouldn't of had to. The woman told me she would refund the $4.99 and 10% of the the total cost of $53.96 and told me to expect a $30 + credit on my credit card. I got refunded only $8.19 and I do not think that's fair so I called them back and they said they couldn't do anything else for me and that they would issue me a credit...which I don't want! And the flowers looked NOTHING like the picture online. It was a TOTALLY different vase and not the same flowers or as much flowers. False advertising! Product_Or_Service: Flowers Order_Numbe** ******** Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund I want an additional $14.99 credit for the service and handling charge because I was not satisfied with the "service" I was given or the way the "handled" my compaint.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

10/3/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Our daughter (******* ********) attempted to send flowers to her mother on her birthday on Saturday, Sept 7th. Your employee, "****" called later that day to say they could not find anyone to deliver the order on Saturday but that it would be delivered on Monday, the 9th. We stayed home all day so we would be here when they were delivered. At 4:30, I called you on 1-800-838-8853 and spoke with ****. She informed me that they could not find anyone in our area to deliver today either so the order was cancelled. She "said" they have been trying to call the person that placed the order but had not been able to reach them and they had not called back. She further stated that this "happens all the time". The least that a legitimate firm would have done is call both the sender, and recipient that the order would not be completed. When **** called on Saturday, I asked him if FromYouFlowers was actually a legitimate operation and he assured me it was. After today, I am convinced that you are a SCAM operation and simply take people's money. If the recipient is not aware that flowers are supposed to come, the sender is simply out the money. I am sending this to the Better Business Bureau as a complaint.Flowers were ordered for: ***** **************** ***** A********* ** *********************** ***********

Desired Settlement: DesiredSettlementID: No settlement requested - for Firm appears to be a front for a fraudulent operation.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I don't think the Business would have done anything however if I had not complained to the Better Business about about their method of operation.   Their method of operation leaves a lot to be desired and I would not use their service under any circumstance.

Sincerely,

****** ***********

10/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The website guarantees same day delivery if you order by 3pm in delivery time zone. Order not delivered. No time given for replacement. The website guarantees same day delivery if you order by 3pm in delivery time zone. Order not delivered. No time given for replacement. I placed an order for same day delivery and paid a premium to ensure flowers were delivered. I did not get a call until after business hours in the delivery zone to inform me that the flowers would not be delivered. Not only did the company not live up to its promise (again, splashed all over the website, and advertised on their hold messages), but they did not allow me time to find another company that could live up to this delivery commitment. Was placed on hold and disconnected several times while trying to get resolution.

Desired Settlement: I wish for a full refund and a personal apology from ******* ******. Additionally, if they are unable to meet their same day commitments, they should inform customers in ample enough time for them to make other arrangements. Additionally, if they are unable to deliver same day, they should not advertise same day. 20% of my next order was a really unacceptable and rather offensive solution. I have no intention of doing business with this company again.

Business Response: Unfortunately, we are unable to locate this order in our system. We have tried searching by the customer's name but are unable to find the order. She did not provide a phone number or email address so we are unable to contact her. Please provide more information, including an order number, as well as contact information, so we can properly rectify this for Ms. ********* We look forward to hearing from you. Thank you!

10/1/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered a beautiful flower arrangement for my wife for our 2 year anniversary which is today 8/29/2013. I put this order in Monday 8/26/2013 more than enough time to be organized. I paid an extra 4.99 to expedite the flowers and they Guaranteed me they would be there today before noon. It is now 4:30 pm and no Flowers which were scheduled to be delivered at her job. They asked me for my home address so they can deliver them there because apparentely their guarantee wasnt good enough. We now have to go home and wait for the flowers, and our dinner plans are no longer going to happen because of this, I am beyond upset because this happened. I talked to 3 people and they could not get in touch with their "florist" and also 2 emails later and nothing. I have been in worse situations with various places, and never as upset as I have been today, that is why I filing a complaint against this business. sorry for your time and Thanks for letting me vent lol. Product_Or_Service: Luxury one and a half dozen Roses Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund I would like to be re-imbursed for the total amount of $92.97 The full amount that i paid for.

Business Response: This has been resolved entirely. We spoke to the customer and rectified the issue. We issued the customer a full refund to his account. Additionally, we provided the customer with a complimentary arrangement on behalf of our company as an apology. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

10/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers as a gift. The arrangement was completely inadequate in terms of arrangement, color coordination and the flowers were wilted. I called and complained and was promised a re-delivery for the next day. The second arrangement was as bad as the first and was three days late. Product_Or_Service: Flower Arrangement Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund Full refund.

Business Response: This case has been completely resolved. We have issued the customer a full refund and sent out a re delivery.We offered the customer a future $20.00 gift card which she has declined. If the customer changes her mind the offer will still stand. Please let me know if there is anything else I can do regarding this case.

10/1/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I placed an order for my mother birthday for some flowers. They were to be delivered August 25 on her birthday to her home. I called on sunday at 4:30 to check the status of delivery. I was advise that the florist was not available they were not able to make contact to get the status on order. The delivery was set for business hours 9-6. I called at 6:30 spoke with Debbie and she advise me they had sent to request to the florist and No response. She was very argument about refunded my money back. It was the worst services & customer services I ever experienced. I did not get my mom anything for her 65th birthday due to I order these flowers that she loved. I am not a happy customer and I will tell all my friends about the services I received from this company. I requested a supervisor and spoke with ******* and she stated that she would refund my money back but I felt the apology was not sincere & that they should still send my mother something It didn't have to be the same flower arraignment but something for the inconvenience. I could have went a purchase something for my mother on this Very special Day Order_Number: ********

Desired Settlement: DesiredSettlementID: Replacement They should still send her a flower arraignment. I am a manager for ******* ******** I would never provide horrible customer service especially due to the circumstances. Are refund without a doubt the customer is due. Why would I except a 50% off anything that is late a Birthday is something special. its not like I was just ordering to be ordering.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

9/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a flower via their website on Thur 8/22/2013 to be delivered to ***** Funeral home on *** ******** **** ******** **** ** on Sat 8/24/13 for my Aunt. Several of my family members gave me $ towards this flower. I recived a comfirmation email saying the flower was guarenteed to be delivered to the funeral home on 8/24/13 as the viewing was scheduled for Sun 8/25/13. When I arrived at the funeral home on Sun, I and my family were upset to learn our flower had not arrived as promised. I checked with the funeral director. So I contacted from you flowers @ 800-838-8853. I explained the situation to a CS rep and was informed that they could not reach the floriest, they didnt know why it was not delivered, and would have to contact me Mon morning to "Maybe" resolve my issue.I asked for the floriest info so I may try to contact them my self to find out what happend to my order and was told they were not allowed to release that information to me per their policy. The funeral service was Mon 8/26/13 @10:30am, and By 9:30am I had still not recieved a call from from you flowers, I called them to find out what was going on. Another rep explained that they were going to call me, but had not gotten to it yet and placed me on hold for 10min, came back and said again that they have no idea what happed, wouldnt give me the floriest name or phone # and asked if I wanted my aunts funeral flower delivered to her home? ***?. Why on earth would I want that? To CAUSE MY UNCLE MORE PAIN AND SUFFERING BY REMINDING HIM THAT SHE IS GONE? hOW DISRESPECTFUL AND DISTASTEFUL. I WAS OFFENDED! Told me flat out that they were not going to be able to deliver it to the funeral home in time. I told the rep I was very upset and dissatisfied by the treatment I reveiced from their company and her respons was well, i can offer you 20% off your order and send you a coupon for a future order with us. I told her absolutly not. Asked for a full refund, was refused when I asked to a supervisor. Unwilling to help and veryu rud! Product_Or_Service: Funeral Flower Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund I would like a full refund of the $. Also, Given the added stress my family & I went through & the comments made by their representatives, I believe compinsation is in order. This was very important as a final tribute to my loved one. Already very hurt, upset, and stressed this certainly added to everything and made this whole experiance worse then it already was. Not to mention how poorly I was spoken too and treated. Very uncareing, rude and unapologetic. No Apology was ever given or offered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. We have also sent the customer a future $30.00 gift card as well. Please let us know if there is anything else we can do regarding this case.
Thank you

Consumer Response: (The consumer indicated he/she DID NOT ACCEPT the response from the business.)
I spoke to a supervisor. To date I have not received the offered certificate. I feel that considering the situation and how my family and I were treated. A 30 dollar gift certificate is simply not enough and a further insult in my opinion, I feel disrespected, not to mention that again after I verbally accepted the offer and was promised the compensation, I have yet to get anything from them...I have lost all confidence in the company. It has gone past the apology point now. I am not a fool and I don't appreciate being treated as such. I want to take this as far as I can after everything I've gone through and now they lied to me on top of everything else. I feel the company dropped the ball and does not want to take responsibility. If need be I will seek further legal action as I have documented everything, order info, conversations, dates, times, and names. I am very very very upset!!!! And expect a proper resolution for the further pain, embarrassment, and suffering my family and I have endured on top if loosing our loved one. No one should ever have to go through this

9/12/2013 Problems with Product/Service
9/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My delivery was never received by the person I was delivering the product to. I call several times about the issue but was placed on hold continuously without them resolving my issue. They claimed the delivery was made but never could read off nor show me the signature of the person who signed receiving the flowers. One customer service rep said that he had the signature but couldn't understand it and that he would email it to me but never did. Other reps just either hung up on me or told me they will call back once the florists contacts them with the signature of who signed. It's been days and my recipient still has not received their flowers. Product_Or_Service: Roses and white lily medium flower bundle Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like to received $300 for the inconvenience and the risk of paying with my debit card. My actual total was $67, but I feel I was treated unfair, lied to and scammed.

Business Response: Business Response /* (1000, 5, 2013/08/29) */ This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Additionally, we issued a $10 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To summarize, I placed this order with the intent of same day delivery, Tuesday, August 13, 2013. Late in the day, I received notification that the order would not be fulfilled the same day, unavailable local florist to perform the delivery. While the company was kind enough to personally call the recipient with apologies (last Wednesday) and to grant me a small gift certificate for future purchases, when I traveled in to see the recipient this past weekend and saw the arrangement, just 4 days past the day she received them, Wednesday, August 14, 2013, I was greatly disappointed with the arrangement for more than one reason. It was emphasized to their representatives that I desired the arrangement to appear as in the picture, however...that directive was not met, as I am able to provide proof with pictures. Not only was the arrangement off center, the way the flowers flowed was entirely off. The green spider mums were entirely too large for the arrangement, squelching out the purple roses which were already dying just 4 days past delivery. The purple stock was entirely inappropriate in cut for the arrangement and left it looking as if it were just thrown together and cheap. While the recipient would never say anything but kind words for the time & money spent on such an arrangement,I did ask a few other girlfriends at the party what they thought of it, asking for their input honestly, as if it were something they ordered & delivered...their thoughts were the same, "off center, not flowing and not well put together"I wrote an email to the company in very much the same context that I'm writing you and provided pics of the arrangements, the advertised vs the actual. I initially received back just an email stating that after review, the arrangement was satisfactory. Then after another email from myself stating that my next communication with them would be through the attorney generals office. As I begain writing this, another email came through offering a 50% refund. Product_Or_Service: Purple Passion: ******************** Order Number: XXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for I simply want you to post the inadequacies of this company and to note that aside from not delivering on time, I take issue with their deceptive advertising pricing/product display practices. They should be monitored and it seen that it is like a bait n switch, they advertise one price of a picture shown, yet the actual one shown is their deluxe version and NOT the same price but in fact at least $10.00 more. According to consumer protection laws, that is deception.

Business Response: Business Response /* (1000, 5, 2013/08/28) */ This has been resolved entirely. We contacted the customer and confirmed that a full refund was issued to their account. Additionally, we provided them with a gift certificate to utilize on a future puchase. We emailed the customer confirmation of this as well. Please feel free to contact us with any other questions or concerns. Thank you.

9/6/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have ordered from From You Flowers multiple times. However my last three deliveries involve deliveries to the Atlantic County area, more Ventnor or Atlantic City. I am a loyal customer who buy flowers nearly 3 times a month, however my last three deliveries have either not been made in the time guaranteed or it was never delivered at all. I even pay extra for delivery by 12pm. Each time I've had to cancel my order and request a refund, even when I gave the company detailed descriptions and the telephone numbers of the recipient. I have made several complaints to the company but they have not improved their service in my area. They are working with a florist who cannot keep to the FROM YOU FLOWERS guarantee. I can only imagine the complaints in the other areas of the country. They do not keep their delivery promises nor delivery at the time that I paid extra for Its simply bad business and I will spend over $100 for flowers each month consistently. Product_Or_Service: flowers Order_Number: XXXXXXXX, XXXXXXXX,

Desired Settlement: DesiredSettlementID: Other (requires explanation) Request they find a better florist to deliver the products who is reliable and can stick to their guarantee. Its simply bad business. They are losing a great customer.

Business Response: Business Response /* (1000, 5, 2013/09/05) */ This has been resolved to the best of our capabilities. We called the customer and emailed her three times in an attempt to rectify this situation for the customer. We wanted to assure her that we would address these issues with our delivering affiliate and could notate on her account to no longer use them on her orders. Additionally, we sent the customer a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you! Consumer Response /* (2110, 7, 2013/09/06) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

9/4/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: On August 11th 2013, I had ordered flowers for my mothers 60th birthday to be delivered on 8/12/2013. I received a confirmation from Send Flowers that the flowers will be delivered on 8/12/13 between the hours of 9am-6pm. At around 6:15 pm I called Send Flowers for the status and I was told that the flowers were delivered. I called my mother and asked her is she liked the flowers and she told me she did not get any flowers. I was so upset because I wanted to be a surprise. I called back Send Flowers and spoke to **** at 7:30 and he told me he will call me right away to let me know what is going on. At 8:03pm I got a confirmation from Send Flowers that the flowers were delivered. I called again my mother and again she told me there was no flowers. Of course **** never called me back, so I called again and spoke to Bridgette and was told that they don't know what happened but they will deliver on the 13th the flowers again with an upgrade. I told her that my mothers birthday was not on the 13th it was on the 12th. I told I would like to get my money back for the flowers that my mother never got. ********* told me she cannot refund my any money until she speaks with the manager of the flower shop. I am very disappointed in the service that I got from Send Flowers. They just ruined my surprise for my mothers 60th birthday. I did not get the service I was promised and I want my money back asap. Thank you. ******* ******* Product_Or_Service: FLOWERS Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want all my money back asap. Very disappointed.

Business Response: Business Response /* (1000, 5, 2013/08/23) */ This has been resolved entirely. The customer returned our call and we confirmed that a full refund was issued to the customer's account. Additionally, we provided the customer with a gift certificate for $15.00 to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

9/2/2013 Delivery Issues | Read Complaint Details
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Complaint: Guaranteed delivery of sympathy flower was not done on agreed upon date. Moreover, I was not notified that there were problems with delivery. Ordered flowers for my deceased uncle Saturday morning, 8/17/13. Site suggested I still had over 4 hours for GUARANTEED same day delivery. I really needed the flowers because we are already at odds for not being able to attend the funeral. So I paid the premium to ensure of the same day/weekend delivery. After all burial was on Sunday, 8/18/13 so having the flower there 8/17/13 would at least show our sincerity despite not being able to make the 18 hr drive. Checked all afternoon to see if there were flowers delivered and still no flowers. Went to the website 5:00 pm and performed an inquiry and had no answer. I did a manual/online inquiry and was told an answer will be provided within an hour. Waited for a phone call and still nothing. 3 hours later and still had no answer. Finally received an e-mail in the evening the e-mail stated that: Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery 8/19/2013 with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused. My uncle is going to be buried 8/18 and they cannot deliver until 8/19??? What really irked me is that nobody even attempted to call or e-mail me that there was a problem the entire day. I had to take the initiative to follow through my order. When I determined that there was a problem with my order, it was too late. I had no other means of getting flowers delivered to them at 10 in the evening for same day delivery. Had they notified me then, I may have been able to find flowers through other flower courier service. I called customer service asking why no one bothered to inform me that there was a problem with my order. No one can provide an answer. Instead I was offered that they will include an apology with the flowers. Are you kidding? It is too late. My uncle is buried by the time the flower is delivered. The damage is done. I asked customer service if there was a way to have this delivered Sunday morning, she asked me to hold and when she returned she said she can credit me for the delivery fee. At that point I was floored. I felt hopeless and helpless. It was too late to place an order so I had no choice but to accept their offer. I would rather my relatives receive late flowers with an apology than nothing at all. Nevertheless, I feel there were so many things things From You Flowers failed on. 1. They failed to honor their guarantee. 2. They failed to notify their customer when there is a problem. If they had notified me, I would have been able to find another solution. 3. They failed to offer a fair solution. I felt I had no choice but to accept the late delivery just so that I can salvage the embarrassment the late delivery have put me into. Needless to say, I am extremely disappointed. This is the first time I've used From You Flowers and this is going to be the last time. I was suckered by the marketing slogan "Best Overall Quality and Price by CNBC".

Desired Settlement: I had no choice but to accept the late delivery to show my family that I made an effort to have the flowers delivered on time. The late delivery is still unacceptable. I should not have to pay for the flowers since the company failed to honor their commitment.

Business Response: Business Response /* (1000, 5, 2013/08/28) */ This has been resolved entirely. We spoke to the customer on August 27th and refunded their order in full. Additionally, we provided the customer with a $15 gift certificate to utilize on any future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

9/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Completely wrong product Friday, 8/9/2013 I ordered the "Snack Gift Basket" on their website, I also payed extra for the delivery on the day of. On the site, it shows a varity of chocolate candys and a bunch of just junk food that everyone loves. When the package was recieved by the person (which it was also 30 minutes late, and they said it would be there before 3pm) it was NOTHING like the picture. There were nuts, and random things, weird coffee candy .... nothing that the person that I sent it to even likes... and I KNOW that.... so that was embarassing. FromYouFlowers really needs to step up their game, it's ridiculous. I would like a refund, at least the price of the basket. I'm completely dissapointed!

Desired Settlement: Refund of at least the Basket.

Business Response: Business Response /* (1000, 8, 2013/08/29) */ This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Please feel free to contact us with any other questions or concerns. Thank you!

9/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi,i bought the service from this company, ordered birthday gift items.You're In My Heart $59.99 Google Organic Discount ($9.00)Selected Item Options3 Birthday Balloons $15.00 -- Box of Chocolates $10.00Stuffed Teddy Bear $15.00Service/Handling $14.99Expedited Fee$4.99Same Day/Weekend Fee $2.99Sales Tax$9.97Item ---- Total$123.931. 1 birthday balloons are missing2. item -- "box of chocolates" are melted.3. Did not deliver on time, they deliver late evening, but received email saying, its delivered...4. flowers are not in good shape.5. very worst service and very disappointed. Product_Or_Service: birth day gifts Order_Number: #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund items are missing and not on time service.

Business Response: Business Response /* (1000, 5, 2013/08/29) */ This has resolved entirely. We spoke with the customer and issued a refund of $41.05. Additionally, we provided the customer with a $10.00 gift certificate to utilize on a future purchase. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you! Consumer Response /* (2110, 7, 2013/08/30) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.) I am OK. I like BBB Service.

8/30/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered an arrangement to be sent to a friend due to the loss of a loved one. The arrangement with shipping and tax cost me $65.85. The arrangement that I chose was a "Succulent Garden" but the arrangement that was sent to my friend was a small standard plant arrangement with a Prayer plant and a few other common house plants in with it. On the sympathy card, I specifically referred to the Succulent Garden arrangement as "everblooming" and compared this to the love of her lost loved one. So I am sure you can imagine the frustration of finding out that the $65 arrangment was instead changed to a cheap houseplant! I contacted Fromyouflowers and they offered me redelivery of a more accurate arrangement or a 10% refund with a coupon. I was very very disatisfied with those options and of course not going to inconvenience my friend with another delivery. So I verified on the website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." And then I called them back. Well, after almost an hour of being put on hold and given the run around I was finally refunded in full. However, the representative then warned me that the florist "may" go pick up the arrangement from my friend and when I asked for the florist's phone number he stated that this is a privacy issue and refused to give it to me. How ridiculously unfair is this?? NO WHERE on the website guarantee does it state anything about this! In addition, I was never informed that the arrangement was unavailable and I was never told they would substitute it with a very cheap option. So now I am forced to ask my friend if she has the florist's info and explain to her that the cheap arrangement she recieved was not only way off but that they may be coming to take it back! Product_Or_Service: Succulent Garden Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I do not feel that the florist has any right whatsoever to request the arrangement back from my friend.If there is any issue they need to take it up with Foryouflowers because obviously there was a communication breakdown.And if they still have an issue then I want to deal directly with the florist and not have my friend involved at all.Foryouflowers needs to revise their guarantee and warn people that a refund may mean a retraction by the florist and they do not contact you about substitutions

Business Response: Business Response /* (1000, 5, 2013/08/29) */ This has been resolved entirely. We spoke with the customer who informed us that she thought it was already resolved. We confirmed that we refunded her account in full. Additionally, we increased her gift certificate off of a future purchase to $20.00. She was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (2110, 7, 2013/08/30) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.) The company contacted me and stated they wished to resolve the issue. They offered me an apology and a $20 gift card towards a future purchase in order to resolve the issue. Although I have no intention of ever using this company again, I allowed them to send me the gift card. I advised them that I still consider the service I received to be unacceptable and I am still very dissatisfied with the situation. They falsely advertised an expensive item that was apparently unavailable and then allowed the florist to send a cheap replacement.The rep was rude to me and only further exacerbated the problem. In order to save their reputation, they should have sent the correct arrangement to my friend free of charge. This would have been satisfactory and I probably would have used them again, despite the mishap.

8/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: What was delivered was not what was promised and advertised. This is regards to my order #'s XXXXXXXX & XXXXXXXX on date of 7/29/13. Payment was of $122.28 total. I had ordered a balloon bouquet and a premium flower bouquet with expediting fee to be delivered before 12:00 PM pacific time. What was delivered was not what was promised and advertised. I had purchased a balloon bouquet which states is 5 latex balloons and 3 mylar balloons. What was sent 4 mylar balloons and no plastic balloons at all. I also paid for an upgrade to a premium bouquet package which states that the bouquet will come with even more blooms than what was shown in advertisement picture of deluxe package. The bouquet looked nothing like the advertisement of even the lesser deluxe. There was half the flowers than there was in the advertisement picture. I was also charged for an expediting fee to have my order delivered before 12:00 pm and it didn't arrive until 12:30. On the day of delivery I submitted a complaint via email and telephone conversation with customer service of for you flowers. They made a poor attempt at a resolution with offering a 20% discount. When I expressed my dissatisfaction with their resolve. I was given attitude and told that was the best we can do because a supervisor thought it was an adequete offer and if I didn't like too bad.

Desired Settlement: I am seeking a refund.

Business Response: Business Response /* (1000, 5, 2013/08/14) */ This has been resolved entirely. The customer returned our call and we refunded 50% off plus the service fees on both orders as a resolution. The customer accepted and was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you! Consumer Response /* (2110, 7, 2013/08/20) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.) Company made a resolve that I wasn't fully satisfied with but that I accepted just so I can put this bad experience behind me. I had explained to the customer rep. that I was very unhappy with the way that it was all handled and informed her that I would not be doing any business with her company ever ever again in the future, and that the company should conduct in better business practices so that customers will not feel cheated as I did. Anyone reading buyer beware.

8/19/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered 3 deluxe arrangements for my daughter's SURPRISE college graduation party.Only delivered one arrangement.They would not refund me for the undelivered flowers. i was offfered a small percenage of a refund. 100 percent satisfaction guaranteed is in bold print on their website. Product_Or_Service: 3 three deluxe flower arrangements Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund refund for the services and flowers not delivered. they should honor their guarantee.

Business Response: Business Response /* (1000, 5, 2013/08/12) */ This has been resolved entirely. We issued a full refund to the customer's account and notified them of this. We attempted to speak with them via phone as well and left voicemails looking to resolve the situation. The customer responded thanking us for confirming the full refund. Please feel free to contact us with any other questions or concerns. Thank you!

8/9/2013 Delivery Issues | Read Complaint Details
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Complaint: Item order couldn't be fulfilled. Replacement item did not arrive for funeral services of a family member. No notification of non-delivery. Order was placed at 12:13PM MST by selecting a casket arrangement from the website and I paid for same-day delivery. I received a voice mail message at 4:00PM the same day advising me that the florist in the delivery town did not have the items necessary to complete my order and they had authorized a "mixed bouquet" for delivery. Upon returning the call I was advised that my order would not arrive that day and that they don't typically send flowers to arrive for the viewing and would make the delivery prior to the service on the next day. For my inconvenience they would upgrade my bouquet at no charge. The next day, my husband advised me that no arrangement had arrived from us for his father's funeral. I called FromYouFlowers.com and was told that the flowers had not made it in time for the funeral service and they would be happy to send an arrangement to the family home. The damage had already been done. I requested a bouquet delivery to the family and immediate refund. The refund arrived within 24 hours and I was told that it would not be possible to deliver and refund. I will not use nor recommend this company again.

Desired Settlement: At an already difficult time, the lack of delivery and communication was unacceptable. I seek a note of apology and a very large bouqet be sent to my husband's family.

Business Response: Business Response /* (1000, 5, 2013/07/30) */ This has been resolved to the best of our ability. We called the customer and left three voicemails asking that they return our call to resolve this. Additionally, we contacted them via email as well. We are more than happy to resolve this for the customer once we hear back from them. Please feel free to contact us with any other questions or concerns. Thank you!

8/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The website is very deceitful when showing a product for sale VS what is delivered. After going through numerous hoops and finally narrowing down what flowers you want - you get to checkout and find out that there is a $15 handling fee - very very unfair to put a consumer through all that effort just to find out there is more money to pay and your $30 flowers are now almost $50The company resolves their shortcoming by offering a discount on the next purchase. Who the **** wants to buy more product from a misleading company who miserably failed the first time around????Horrible experience. Product_Or_Service: Flowers Account_Number: XXXX-XXXXXXXXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) It would be decent for them to offer a partial refund. But even after that, they should reformat their website to say "plus fee" after the prices they show.

Business Response: Business Response /* (1000, 5, 2013/08/06) */ This has been resolved entirely. The customer returned our call and we refunded the order in full to satisfy the customer and resolve the issue. Please feel free to contact us with any other questions or concerns. Thank you.

8/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Saturday, July 27th, I ordered flowers that were "guaranteed" to be delivered that same day. The order confirmation says "We guarantee the florist arranged flowers will be delivered today."Now, two days later there are still no flowers. I contacted From You Flowers and their first response was this:We would like to make this up to you by delivering your arrangement with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize.Are you kidding me? A note of apology? This is unacceptable. What is a guarantee anyway if not to get my money back AND have the flowers delivered?When I complained saying that they needed to deliver the flowers today with a full refund their response was this:We would like to deliver your arrangement tomorrow with the note of apology and a refund of 20% off of the product and the same day delivery fee.What about the GUARANTEE??At this point I replied to their email saying if this was the best they could do I would cancel the order. However, I received a voice mail message from them with a toll free number to call. I did. I hoped when I spoke to a real person that they might be able to help me but the best Aiesha (the representative on the phone) could do was offer 30% off and delivery TOMORROWTHREE DAYS LATE. In the end I cancelled the order. I received another email with an apology and a $15 From You Flowers gift card to. Are you kidding me? Why would I ever use their service again?My complaint is that their guarantee means nothing and I believe they could do MUCH better in the way of resolving these kinds of customer service issues. Product_Or_Service: Flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund If they really want to make it right they will deliver the flowers with an upgrade to the next purchase level AND give me a FULL REFUND. The order number is 91352733.

Business Response: Consumer Response /* (-101, 5, 2013/08/08) */ From: ************@comcast.net (mailto:************@comcast.net) Sent: Tuesday, July 30, XXXX XX:XX AM To: **********@ct.bbb.org Subject: Update about my complaint filed 07-29-13 On July 29, 2013 I filed a complaint against From You Flowers, LLC 455 Boston Post Road Suite 6 P.O. Box 805 Old Saybrook, CT XXXXX They have contacted me by phone today and are delivering the flowers AND a FULL refund as I had originally requested since the "guaranteed" delivery on the date I ordered the flowers did not occur as promised. I don't have a complaint number but wanted to let someone in your office know that this issue has been resolved. I have attached the same document I provided yesterday as proof of my complaint. I hope this will help in my efforts to close this case. Thank you, ***** *****

7/23/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for 10th wedding anniversary. Failed to deliver flowers as garanteed, failed to contact me. Ruined occasion. It was not until I contacted them via phone the evening of supposed delivery date that I got a "Oh, we were just about to call you" response on the other line. Not too sure what kind of third rate florists they contract with buy this is unacceptable. Buyer beware. Product_Or_Service: Flower delivery

Desired Settlement: DesiredSettlementID: No settlement requested - for Formally filed complaint

Business Response: Business Response /* (1000, 5, 2013/07/11) */ This has been resolved entirely. We called the customer and left three voicemails. Additionally, we sent the customer three emails asking that they contact us to come to a resolution. We have yet to hear from them. Please feel free to contact us with any other questions or concerns. Thank you.

7/23/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Total let down. They promised to deliver by a specific time and did not deliver. I had to call twice to get information. They claim to have issued a credit, has not been processed yet. Product_Or_Service: flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) If they wish to change my perception of their service they can offer me a free service and prove me wrong.

Business Response: Business Response /* (1000, 5, 2013/07/11) */ This has been resolved entirely. A Supervisor contacted the customer and confirmed that a full refund was issued to their account. The customer was satisfied. Please feel free to contact us with any other questions or concerns. Thank you.

7/23/2013 Delivery Issues | Read Complaint Details
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Complaint: Late Delivery and non-receipt of products order. Not received as described. Purchase Date 7/8/2013 Order # XXXXXXXX I ordered for the first time back in February Order #XXXXXXXX. My sister never received the flowers. Was advised she was in ICU and unable to receive them. She was in the hospital for general surgery. She was never in ICU. They lied to me. I received full refund. I decided to order again yesterday. I paid for express delivery, guaranteed delivery in 4 hours and extra fee for same day delivery. I received an email stating the order was delivered. Today I contacted my sister and she did not receive them. So I called four different times and was informed that they were delivered yesterday. Advised me they had to go through two security guards and up to human resources and was informed that she was not even in that building. Mysteriously around 10 am (7/9/2013) this morning my sister got a call from the receptionist stating to come out front because the flower people were there to deliver flower. First, there is no security guards, and she is in that building. They said someone named Gary signed yesterday for it. Nobody named Gary works there. I ordered a sunflower that was supposed to be in a pot with a smiley face balloon. She only got the sunflower in a big vase that was poorly put together. No pot and no balloon. When I called them to advise of these issues and the false accusation they made stating it was delivered yesterday, they argued with me saying it was delivered. Why would I lie? They offered credit for the balloon and 15 dollars for future purchase. I do not plan to ever buy from them again. I even told them this. I feel they lied, and took my extra money for all the delivery fees. The product was not received as ordered. Very disappointed!!!!

Desired Settlement: I want full refund for this whole order. I was lied to about the delivery date and the product was not as described when received. I will never do business with them again.

Business Response: Business Response /* (1000, 5, 2013/07/11) */ This has been resolved entirely. The customer called back and we confirmed that they were refunded in full. The customer was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you.

7/18/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a flower arrangement for my step daughter's funeral, and it arrived too late for the service, even after I was assured it would get there. I ordered the arrangement online, and followed up with a phone call to ensure that it would be delivered in time for a 4:00 pm service. I was assured it would be delivered. It was delived at 3:55, which was too late to be displayed for the funeral services. I made several calls to the customer service department when I realized it was not there at the funeral home in time. They emailed me a coupon for $20 for my inconvience, but would not refund the cost of the arrangement. They did say that they would refund the $14.99 service fee, but that has not occured. I contacted them back, and told them that I did not want the coupon, because I will not use their service again, and that I wanted my total charges refunded. I explained to them, that this was for a funeral of a loved one, and I would not have another chance to show my love and respect for her in this manner again. I was told that at least the family could take the arrangement home and enjoy them there. This is totally unacceptable, I am embarrassed, and I feel since I did call, and they did assure me that it would arrive on time, that they should refund me the entire cost of the arrangement & service fees, not give me a coupon since I had told them I will not use them again.

Desired Settlement: I would like a refund of the entire charges on my debit card.

Business Response: Consumer Response /* (-101, 5, 2013/07/18) */ From: ***** ******* (mailto:**************@gmail.com) Sent: Thursday, July 18, XXXX X:XX AM To: ******* ***** Subject: Re: Submitted complaint From You Flowers contacted me. They issued a full refund. Thank you for your help.

7/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on Thursday night 6/27/13 for delivery Friday, and never received the delivery I have contacted three different times by phone, and once by email, every time I was told they would contact the florist and they would get back to me, never happened...(email was never responded to either.) I asked for a refund and was once again given the run around about having to contact the florist. These were flowers for my wife's birthday and I was out of town working. This is unacceptable. Product_Or_Service: Flowers and Delivery Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want my money back and should be compensated for the lack of ability to proved a promised service. I also want an apology issued to my wife.

Business Response: Business Response /* (1000, 5, 2013/07/08) */ This has been resolved entirely. We called the customer and left three messages. Additionally, we sent three emails as well requesting the customer call us back to resolve this situation. We have not heard back from the customer. We are more than happy to resolve this once we speak to the customer. Please feel free to contact us with any other questions or concerns. Thank you.

7/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Oredered flowers on line. Never delivered. Spoke numerous times. Supposedly cancelled, but my credit card has been billed. When you call the 800 number they say they are putting you on hold and never come back. There is never a manager to speak with. Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Refund Would like my credit card refunded

Business Response: Business Response /* (1000, 5, 2013/07/08) */ This has been resolved entirely. A Supervisor here called the customer and confirmed a full refund was issued. Additionally, we increased the gift certificate to $25.00 off of a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

7/15/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered Flowers from youflowers for my Neices 16th Birthday and they were not delivered at all. They have time frame as 9 to 6 PM on there website. I have also attached the documentation related to this. Product_Or_Service: Flower and Balloon Delivery Order_Number: XXXXXXXX?

Desired Settlement: DesiredSettlementID: No settlement requested - for I guess there is nothing I need for settlement fromyouflowers can do because some things money cannot buy. They spoiled my nieces Birthday and our wishes to her.

Business Response: Business Response /* (1000, 5, 2013/07/09) */ We have resolved this complaint. The customer emailed us stated they did not wish to be contacted and just simply wanted to report us. They confirmed they received their full refund. At this time, there is nothing further we can do as the order has been refunded in full and the customer does not wish for any further contact. Please feel free to contact us with any questions or concerns. Thank you. Consumer Response /* (3000, 7, 2013/07/12) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) This is not about Money and I lost the day and my wishes did not reach my niece. What if i place order and do not pay will they accept that? Somethings money cannot buy and that is the reason i want this to reflect this on the website of BBB so people know what service they should accept. The refund was my right because i did not receive the service.They did not do any favor to me on that.

7/15/2013 Problems with Product/Service
7/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from fromyouflowers.com at 8:15 am last Thursday the 27th of June and was guaranteed same day delivery. This did not happen. I made several phone calls that day and the following day. I was finally told that they did not deliver to my area which they should have known when I originally entered the address zip code.I called again that Friday the 28th and requested a refund for a service that I did not receive. I have not yet received my refund and kep getting put off. Product_Or_Service: Flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a refund processed as quickly as my charge was and would like this lack of service noted

Business Response: Business Response /* (1000, 5, 2013/07/09) */ This has been resolved entirely. We called the customer and confirmed the full refund was issued. We offered a complimentary arrangement to be sent to the recipient as well, but the customer declined this offer. Please feel free to contact us with any other questions or concerns. Thank you!

7/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They indicate in their marketing that you can have the same day delivery if you order before 3 pm in the same area as you are located. I ordered my mom flowers for same day delivery. I emailed the company in the evening to find out why the flowers were not delivered. Within an hour they contacted me and indicated that the florist that they went through was unable to deliver the flowers the same day. Indicating that they are now closed and unable to send them from another provider. She indicated that the flowers would be delivered the next day (Thursday, June 6th). I requested that they be sent in the morning hours and she said she would check on it. I also requested that I be refunded for same day delivery fee. As 4pm my mom still had not received the flowers on now the second day. I emailed in and never received a phone call or an email on the status of my order. I had to hunt down the phone number from the internet to call on the status. Only to be told that they again did not go through. I feel that they have false advertisement indicating that they can do same day delivery. Furthermore they were unable to get flowers to the recipient on the next day either. A huge inconvenience. Product_Or_Service: Rose and Lily Flower Bouquet Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for I just think that perhaps their business practices and advertisement of being able to deliver on the same day be questioned. It is what drew me to their business. My recipient didn't receive it on the day I requested that they promised it would be. I had to contact them. Why didn't they contact me when the florist was unable to fill the order? Secondly i was promised it would go out the next day and yet no delivery. Why didn't I receive a phone call? My order was completed at 12:59 PM on 6/5.

Business Response: Business Response /* (1000, 5, 2013/06/13) */ We have resolved this as much as possible with the customer. We tried to call them and email them several times. We have left three messages, as well and sent three emails, requesting they return our call. We are more than happy to rectify this once we speak with the customer. Please feel free to contact us with any other questions or concerns. Thank you! Consumer Response /* (3000, 7, 2013/06/14) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) The company had contacted me, however when upon calling the number appeared on my cell phone caller Id as 'unknown' without a published phone number. Would you answer that on your phone? Certainly not. In regards to unanswered emails, I haven't seen any from them. However upon receiving this email I went back to my email and did find a correspondence from them in my spam folder. I will take the time to contact them back. I appreciate that they are crediting me back. However I still fail to understand on how they can promise same day delivery via marketing materials and cannot get the flowers delivered in a the promised time? My order was done and my emailed receipt was sent at 12:48 and the order was in the same time zone, same state and actually for my mom who lives 15 miles from me. It was ordered before their cut off time of 3pm in the same time zone. Yet after calling and reporting at 6pm they had no delivery, no way to order elsewhere, and promised it would definitely go out the next day! However around 11 am, 1pm, 3pm all times I had to call them to find out where the delivery was only to find that it again couldn't go out??? I want to be refunded my full amount, I want my intended bouquet to go to my mom and I want them to research their practices. Somewhere it's broken. What if next time they miss flowers to be delivered for a funeral? If a consumer needs them to be sent same day and sees this businesses claim of same day delivery they may order and could be in my predictament. However with a funeral you cannot send it later and say oops! I bring this up because it seems that they crediting me back isn't really solving the issue that they will continue to practice with false advertisement! Care, customers are really everything! Treat them that way by keeping promises to them. I feel you should have them research their own data on how many orders actually are sent same day delivery as promised? Business Response /* (4000, 9, 2013/07/01) */ We called the customer and left three additional voicemails and emailed as well in an attempt to resolve the situation. Unfortunately, there is nothing further that we can do as we have not heard back from the customer. Please feel free to contact us with any other questions or concerns. Thank you.

6/25/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On June 11, 2013 at 1643, I placed an on-line order to deliver flowers to my wife at her place of work on June 13, 2013. This morning, June 12, 2013, my wife left work sick (and will most likely not be going to work on June 13, 2013) so I called the company to change the delivery date or delivery destination. The answer I received was "we cannot change anything" and "you will have to contact UPS personally and see if they can change it for you." In addition, the company did not have a tracking number for me to refer to when I called UPS. So I tried contacting UPS and they were not able to change the delivery date or destination.Then I called the company back and they reconfirmed their remarks from my previous call with them, except that they said they would call me when they obtained a UPS tracking number. At approximately 1300, they called me with a tracking number. I called UPS and they told me that they were unable to change the date or destination and that the company should be able to do it. They advised me to call the company's shipping department. Then I called the company again with the response from UPS. They reaffirmed their response from the previous times I called further stating that they were unable to adjust the order. At this point, the order will be delivered to my wife's workplace on June 13, 2013 and she will receive it when she returns to work on June 17, 2013. Product_Or_Service: One and a Half Dozen Red Roses w/glass vase Order_Number: 91238716

Desired Settlement: DesiredSettlementID: Refund Apology and Refund of entire order for $41.98.

Business Response: Business Response /* (1000, 5, 2013/06/14) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as a courtesy. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (3000, 12, 2013/06/24) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as a courtesy. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you. This is false! I receive a phone call from the company but they have yet to refund the money. They claim it takes 1-3 business days while it has clearly been more than they stated. Please advise what action I should take. Thank you, Ron Matyssek Business Response /* (4000, 14, 2013/06/25) */ This has been resolved entirely. We called the customer and explained this order was voided. This means that the pending authorization was removed before any funds were captured. A Supervisor provided the customer with his contact information should he have any other questions or concerns. Thank you.

6/21/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from this website and this is their guarantee posted on their site below.From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.After placing my order for same day delivery the recipient did not receive flowers at all on the same day or anything at all. I called the business to see if they were out for delivery and they said they don't get a confirmation until the following business day. I want my money back because I am not satisfied with the run around treatment I am receiving from this company. I have asked for a refund. They say they will call me tomorrow to deal with this issue. The recipient has told me they have not received their graduation flowers complete disappointment! Product_Or_Service: Rose & Lily Celebration Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Full refund and let everyone become aware that this company does not back its claims of its guarantees.

Business Response: Business Response /* (1000, 5, 2013/06/11) */ This has been resolved entirely. We called and left a message as well as emailed the customer confirming that a full refund was issued and a gift certificate was provided to the customer. Please feel free to contact us with any other questions or concerns. Thank you.

6/20/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers I ordered for a funeral were never received. I have already paid for the flowers and the company refuses to provide proof that they were delivered. They say they are protecting their vendors rights. I even paid extra for same day delivery. I would not have known they were not delivered had I not asked the grieving family. How many other people are not receiving the product that has been purchased? How many people will ask if flowers have been delivered for a funeral? Product_Or_Service: Floor arrangement w/banner Order_Number: order #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like an apology letter for the grieving family, but at least a refund of my purchase so I will be able to send a memorial gift instead.

Business Response: Business Response /* (1000, 5, 2013/06/17) */ This has been resolved to the best of our ability. We called the customer and left a message confirming that a full refund was issued. We additionally offered an apology letter to be sent to the family. We sent this via email as well. Please feel free to contact us with any other questions or concerns. Thank you.

6/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They took my email address and instantly started soliciting me WITH MY HAVING AN OPTION TO SAY NO. I never placed and order nor completed the form After, unsubscribing I was able to see their privacy policy. THEY DO SHARE ALL INFORMATION WITH OTHER COMPANIES UNLESS I OPT OUT. You can't un-ring a bell. I never even completed an order and they sucked in my information. They are sneaky and unethical

Desired Settlement: I want a complete list with phone number and addresses of ALL affiliates, partners, associates with whom they share.

Business Response: Business Response /* (1000, 5, 2013/06/10) */ There is nothing further we can do with this complaint as we did not send marketing material to the customer's email. The customer was on our website and did not complete their order. When they exited the website, they received a "Comeback" email from us offering a discount to complete their order. Their email address is not in our system and we have no record of sending them any promotional material. We have tried to ask the customer for more details regarding this but they refuse to give us any information. They will not disclose who the email is coming from, the details of the email, etc. We have tried to retrieve this information to properly assist the customer but they will not give us any details regarding the email they are speaking about. They do not want to believe that the email did not come from our company, nor will they provide us with any information to assist us in finding out what they are talking about. There is nothing further we can do at this time. Thank you.

6/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Notification to: BBB(COMPLAINT)I am writing to you to express my concern about From You FLowers, which uses online ordering for floral arrangements and never delivers them. I used this site to order $50 worth of flowers in Tucson, AZ area. I ordered $50 worth of flowers May 25, 2012 using the online order system. I received false notification that they were delivered on 5/26/2012. I can assure youthat they were never delivered. I called From You Flowers 3 times to complain and each time I was told by customer service that the "local florist" was closed and somebody from From You Flowers would call me back. Nobody ever called me. These flowers were never delivered! My mother never received these flowers. I called the 4th and final time, but was told once again, the florist was closed and was not responding to messages that were left perviously. Then, once again, "somebody" would be "calling me back" from their business.I personally, will not ever use this site again, and I will definitely pass ** my experience to other people who are looking for a "reputable" service. Since, this was paid for by credit card, I am disputing the charges. Order_Number: Order#XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Refund, apology letter, take down their site so they cannot rip people off. My mother could have died not knowing that her daughter sent her flowers while she was gravely ill. I think they should send flowers to her for no charge now!!!!

Business Response: Business Response /* (1000, 5, 2013/06/17) */ This has been resolved entirely. We called the customer and gave them a complimentary arrangement. We also informed them that we can issue a full refund once we receive proof that they have closed the dispute on their account. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (-5, 8, 2013/06/18) */ I do not know what they need in regards to closing the dispute. I will accept what they offered as settlement, but I have to have proof that they issued $50 credit to my credit card first.

6/14/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Flowers were ordered Wed. May 28 to be delivered to the recipient Thurs. May 29. On the following Saturday in the a.m. I received a call that the florist was unable to deliver and wanted confirmation to try and deliver that day. I gave confirmation and later receievd a call that the florist did not have the flowers and substituted to ensure delivery that day. They should have known they didn't have the flowers before they knew they didn't deliver them on Thursday. The next Mon. I requested verification of delivery and I didn't get confirmation that they still were not delivered until Tues and was asked for permission to still deliver that day 6/4. I was then notified again that they couldn't deliver. At this point I asked to change the delivery address because the recipient was no longer on bereavement leave. I changed the address to her employer. On 6/5 The flowers were left on her doorstep of her home, the wrong delivery location. The only thing that was offered was an apology and a week later the apology had been exhausted. It took asking multiple times to why the flowers has not been delivered to finally get an answer that it was due to the delivery driver times. Product_Or_Service: Flowers/Delivery Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I paid $47.98 to have flowers delivered the next day. Website showed Expected delivery times are as follows: Residential: 9 AM - 6 PM Business: 9 AM - 5 PMThe flowers were not delivered until a week later and they substituted the flowers because they did not have the right ones that I ordered.

Business Response: Business Response /* (1000, 5, 2013/06/11) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as well as sent an email confirming this. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you!

6/12/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This website says satisfaction guaranteed - I am not satisfied and they have made no remedy of a refund - only a partial credit which is ridiculous.The flowers for a funeral wore horrible half dead not white and nothing like described - when confronted with the poor quality the local florist manager Tina called and was rude and mean to the recipient who just lost her mother. They were so rude in fact that they were told that the police will be contacted if anyone shows up on this property after what happened. I called to speak with a manager but there was absolutely NO RESOLUTION! I filed a dispute through PayPal and now I am filing a formal complaint. Product_Or_Service: Funeral Flower Arrangement Order_Number: Order# ******** **** Account_Number: May 23, 2013 05:52:2

Desired Settlement: DesiredSettlementID: Refund I want all of my money back - every single cent!

Business Response: Business Response /* (1000, 5, 2013/06/03) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Additionally, we provided the customer with a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

6/11/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 5/26/13 I ordered flowers to be delivered to a business (between 9-5) on 5/29/13 for a friends Birthday. I paid with my PayPal account and it was immediately charged. On 5/29/13 around 4:00 pm I spoke with my friend and she had not received the flowers. I called and spoke with a representative of fromyouflowers. They called the florist and informed me the delivery was on the way. At around 4:55 pm I called again and spoke with a representative, they again called the florist with no answer. My friend left work shortly after 5 pm with NO FLOWERS. I was informed the following day by my friend that the flowers were delivered around 6:30 pm. She did not receive the flowers until today 5/31/13. When I spoke with a representative on 5/30/13 the day AFTER the flowers were to be delivered, I was told some story about the delivery person... I was told that the florist thought 6:30 pm was OK because it was a nursing facility and they thought they were for a resident. On the form it specifically indicated a business delivery between 9-5 on 5/29/13. So they told me they would give me a 15% discount. So today on an order of $38.98 they gave me a credit of $3.60. Not sure what they figured the 15% on. Then they e-mailed me a coupon for $10. on my next purchase, which I promptly deleted, there will be no next purchase. All the 15% discount $3.60 did was **** me off further.Had their representative told me the delivery was going to be after 5 pm, I would have cancelled the order and kept the whole $38.98! Who wants flowers that sat for two days before they got them and two days after her Birthday. This is not someone I would want to do business with and want to pass it on! Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like an actual discount, since they charged me $14.99 delivery. I would think the delivery charge should be refunded. She did get flowers, although they were two days old and it was NOT her Birthday.

Business Response: Business Response /* (1000, 5, 2013/06/05) */ This has been resolved entirely. We called the customer and confirmed that we were issuing a full refund for this order. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

6/10/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My best friend's mother passed away unexpectedly on Friday.I'm a military wife and live in Arizona, they were located in South Carolina and I could not get there in time for the service or viewing.I picked out a beautifully dipicted wreath of flowers on their website, paid for same day delivery and expodited shipping for delivery within 4 hours after ordering. I ordered the flowers at 9am South Carolina time and the viewing was from 4-5pm...plenty of time. Hours later the company calls and tells me that "there are NO florists open in Charleston on Sunday". She was full of ***...She promised to get the arrangement there for the service the following day before 2pm with an upgrade.She was to refund the expodited and delivery fees. The next day I get a phone call after the service has already started and is almost over stating that the florist that took on the order cancelled at the last minute. I was furious!!! I told her that I only wanted to speak to a manager...finally after telling her 10 times, she found someone for me to talk to.I spoke with a young lady who kept appologizing, promised me a refund, to call my best friend and appologize to her personally from the company for failing to come through and she was going to send out a free bouquet of flowers...The following day I called my best friend to see if they called to appologize and they did not.I would not recommend this company to anyone...I wouldn't send flowers to my dog from this company....someone needs to take action, I'm thinking it's me! Product_Or_Service: White Standing Spray Deluxe Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement I want the deluxe bouquet to be sent to her gravesite, this time and once a year for the next 5 years on the anniversary of her death.

Business Response: Business Response /* (1000, 5, 2013/05/23) */ This has been resolved entirely. We called the customer to confirm that a full refund was issued to their account. Additionally, we confirmed that the complimentary arrangement was delivered. We also called the recipient and apologized. Please feel free to contact us with any other questions or concerns. Thank you.

6/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5/21/2013, I placed an on-line order with From You Flowers for an arrangement to be delivered to a church for a funeral. On 5/22/2013, I personnally spoke with a representative concerning the order. I was concerned because it was to be delivered to a rural area in New Mexico. They repeatedly assurred me the delivery would be made with the arrangement I had chosen. On 5/23/2013, 2 hours before the funeral, the company called me to say they could not make the delivery because they did not have available resources in that area. It was too late to make other arrangements. I was, to say the least, devastated! I was unable to attend the funeral and this was to be my tribute to the family. They had already charged my bank for the order. They did claim that they would refund the amount in due time. This company was deceitful in their advertising and in their untimely notification to me. Product_Or_Service: Flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Not applicable Please note the unreliability of this company for others to see.

Business Response: Business Response /* (1000, 5, 2013/05/28) */ We have resolved this to the best of our ability. We issued a full refund to the customer. In additon, we offered the customer a floating complimentary arrangement to be delivered at any time to the recipient of their choice. The customer did not accept this offer. However, we have offered everything possible to satisfy this customer so we consider this case closed. Please feel free to contact us with any other questions or concerns. Thank you.

6/10/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: www.fromyouflowers.com appears to be in business to rip people off!! This is a total Scam Website. On Friday, 5/10, I ordered two flowers for ($95.65 and $53.14) for the Mother's Day using my Bank of America card. Couple hours after ordering the flowers, I noticed three charges pending instead of two. I called FromYouFlowers customer service number to ask what the third pending charge was for. I was told that it was accidently ordered but will be cancelled. Later on, I received the order confirmation email and I called them again, but someone told me not to worry about it since it was already cancelled. When I asked for the cancellation number, I was told that they do not issue one but it's the same as order number. ....a way to rip off people, I guess!! On Saturday, 5/11, I noticed that even the "free same day delivery discount" was not applied to my two orders. I called to inquiry about the discount that was not honored and was told that $3.999 will be refunded to my credit on each of my orders. On a little positive note of this horrible experience with FromYouFlowers, both my two orders were delivered on Saturday, 5/11 as promised. On Monday, 5/13, one of the persons whom the flowers were sent to, called me to inform him that she got another mother's day flower on the day after Mothers' Day. I immediately called again FromYouFlowers to ask why this was delivered after I was told that it was cancelled. They kindly told me that they will credit me back for their mistake. To be on the safe side, I called also my credit card company to check whether the order was actually charged for and was told that all three charges were submitted for payment. But I decided to give it couple days to clear as they promised to take care of it. On Wednesday, May 15, 2013, I called FromYouFlowers to check if they credit had been issued. For two incidents, people hanged up the phone on me when I was asking them why they are charging me for something that I did not order. I called again for a third time and finally spoke to a guy whom I asked to transfer me to a manager. I was completely shocked and surprised when the lady started telling me that per their records/call logs, I never told them that it was a duplicate order until today. I told her, if their calls are recorded, she can go listen to my Friday and Monday calls about this unauthorized charge for $91.36. The lady went on and on without wanting to listen to me or showing the will to address the issue than repeatedly saying "sorry we cannot refund your money because the arrangement was delivered." I called my Bank to file a dispute for this unauthorized charge. The customer service representative put us on a three-way conference with one of the FromYouFlowers to try to resolve the issue than filing the complaint. We were again on the conference line with a guy who sounded like was talking from a written script that he was reading that "we cannot refund your money because it was already delivered." The issue was not resolved and filed dispute for the charge. What a horrible experience dealing with unethical company that appears to be in business to rip off people. I am asking for the full refund of my $91.36. I wonder how many people have been ripped off by this company. The worst place to go for florist service. The company has no ethical values. A total Scam Website.

Desired Settlement: I am seeking for full refund of my $91.36 that was charged with my authorization as I did not order the third flowers.

Business Response: Business Response /* (1000, 5, 2013/05/20) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. They were satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (3000, 12, 2013/05/23) */ I just noticed that FromYouFlower just credited my account with a partial refund of $80.61 in lieu of $91.36 that they mentioned to me on the phone when they called. I still need my full refund, which they did not honor as discussed. Business Response /* (4000, 14, 2013/05/28) */ We called and explained this to the customer. The customer had previously received a refund of $10.75 on 5/10/2013. We refunded the remaining refund of $80.61 for a total refund of $91.36. Please feel free to contact us with any other questions or concerns. Thank you.

6/10/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Company failed to deliver. Company lied several times now I see why over 600 complaints are on the record of the company. Dear BBB as a former BBB, FTC, Consumer Affairs employee now one of the world's largest travel & social guru I am very upset that I placed an order to get some flowers, balloons and chocolates delivered to my partner who is in the military service station in Alamo Gordo, NM. I paid extra to get morning delivery I called at 11:42 AM to inquire about delivery was placed on hold for a very long time only to be told they would deliver late. I got a call around 1:00 PM to let me know they could not deliver until the next day I let the supervisor have it asked him to cancel and refund. I am very upset that a company can be in business working so unethically I bend over backwards to do the customer right as president of ****** *** & Co the world's largest group & convention service provider I would never ruin anyone's special occasion we are in business to satisfy our customers. Please forward my complain even the The Attorney General there in there state as we can not allow this type of scam to continue and provide The Federal Trade Commission with copies of my complaint and all others here in Las Vegas companies like Fromyouflowers.com have tried to nest here and we Do not allow such activity.

Desired Settlement: Please give this company and F Score. I want a full refund and for the report to be made public shared with TV stations expose such horrible company and work with FTC to fine. And shut them down we have done it here in Vegas along with the Attorney General please work with those agencies I mentioned and I guarantee you all at the BBB next time any company gets a letter from you they will act to resolve it fast.

Business Response: Business Response /* (1000, 5, 2013/05/23) */ This has been resolved with the customer to the best of our ability. We refunded the customer in full per their request. The customer stated that did not wish for us to call them. We emailed them confirmation of the full refund. Please feel free to contact us with any other questions or concerns. Thank you.

6/10/2013 Problems with Product/Service
6/7/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 05/28/2013 for a very important anniversary. I chose the same day option and had to pay extra for that. Fromyouflowers did not deliver the flowers even though the site boasted a "same day delivery guarante". The day after they sent me an email saying that they could not deliver the flowers on time. I demanded a discount, they refused it. They simply proposed to deliver the flowers on the 29th. I refused. I had to call my bank to have them recredit my account. I have another complaint. Their website site uses misleading techniques to have you believe that they are cheaper than other online florists. When you look at the prices first, they look good, then on the very last screen before you confirm your purchase, you realize that there is a $15 charge for "handling" that had never appeared before + taxes. At the end of the day their flowers at not any cheaper than on any other major online florists like 1800flowers or FTD.

Desired Settlement: DesiredSettlementID: No settlement requested - for I want consumers to be informed of the dishonest practices of this company concerning pricing and delivery

Business Response: Business Response /* (1000, 5, 2013/06/05) */ This has been resolved entirely. We called the customer twice in hopes to speak with them to resolve this situation for them. We also sent them two emails. Since we did not hear back, we issued a full refund and called them and left a message confirming this. Additionally, we emailed them confirmation of the full refund. Please allow 1-3 business days for this to post to their account. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (3000, 7, 2013/06/07) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) It took a week for the vendor to offer a full refund, which is the least I could expect because the flowers were never delivered. I refuse this settlement because it does not repair the harm caused to myself and my relationship with my significant other. This was a very very special occasion and the timing of delivery was extremely important.From You Flowers GUARANTEE SAME DAY DELIVERY ON THEIR WEBSITE AND I EVEN PAID AN EXTRA FEE FOR THAT. This is why I shopped with them. This is misleading advertising.I therefore demand financial compensation for the harm I have incurred.

6/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered Flowers for Mothers Day to be delivered Friday May 10, 2013.I paid extra for same day, its mothers day and no flowers were delivered. I ordered Flowers for my mom for Mothers Day on Friday, May 10th,2013 to be delivered same day. I paid the extra fee for same day guaranteed delivery on Friday. Today is Mothers Day and no flowers have been delivered to her. I started emailing them Friday evening after I didn't receive a call to let me know she received them, and I received a phone message that guaranteed delivery no later than Saturday. As of Saturday still no flowers. So all together I have emailed them 4 times to complain, I have only received automated responses. Today is Sunday, I am beyond disappointed, Mother Day is a special day, and the flowers did not make it to her home.

Desired Settlement: I would like the Mothers Day Bouquet I ordered to be delivered with an apology to my mom, and I want a Full Refund for the false advertisement and for the grief it has caused.

Business Response: Business Response /* (1000, 5, 2013/05/17) */ We have attmepted to resolve this issue with the customer. We have called the customer and left three messages, as well as sent three emails to the customer requesting they contact us to come to a satisfactory resolution. We have not heard from the customer. There is nothing further we have do at this time. Please feel free to contact us with any questions or concerns. Thank you! Consumer Response /* (3000, 7, 2013/05/20) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) Yes the company tried to contact me, I did receive a phone call telling me that the flowers would be delivered on Saturday the 11th, they were not delivered, mothers day came still no flowers. I feel that I really should not have to be turning this over to BBB,that they should not advertise same day delivery if they cannot do the delivery. Everything I stated in the first complaint is how it happened. I noticed that I did receive a refund, however, the fact of the flowers not delivered for Mothers Day is my complaint. The most important day of the year, and my mom did not get her flowers. As far as contacting me, they are right they have tried to contact me, but, I do not want to talk to them at this time. Maybe they shouldbe contacting my mom an apologize to her.

6/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a funeral plant on-line 5/25/13 with instructions to deliver 5/26/13. I have ordered before and know an email confirmation of delivery is sent shortly after the delivery. As of 10:00 PM 5/26/13 I hadn't rec'd a confirmation. I emailed the company and rec'd an email back reassuring me the plant had been delivered. Sunday around 11:00 a.m. one of their reps called to tell me the plant had not yet been delivered, even though I had rec'd a confirmation the evening before. He stated the florist they contract had not been able to deliver the flowers, but would have them there before the funeral that would commence in a couple of hours. I was not happy. I asked that he cancel the order and I would make other arrngmts (in the form of a memorial or cash donation to the widow). He argued about the cancellation and finally said he would contact the florist. He then called back and said he couldn't get it cancelled. We both argued (him just as much as me) and then hung up on me. Another email was sent saying they had tried calling me, which I verified on all of our phones they DID NOT TRY TO CONTACT ME. They say they are going to issue a credit to my charge acct of 50%.The funeral service was very small and I wanted the flowers to be there the day before so family and friends could enjoy them. I did hear from the family the plant was received and was nice to have, as there weren't many flowers at the service. This is the main reason I wanted them there on Saturday.I live 6 hours from this small town and know there are other folks in this situation. We can't be there, so we need to have confidence in the florist's integrity. Like I said, if I had known the plant hadn't been delivered on the day requested and they agreed upon, I would have made another gesture to this family. Product_Or_Service: Funeral Plnt Order_Number: 91193717 (#XXXX-XXXX

Desired Settlement: DesiredSettlementID: Refund I am totally dissatisfied with the late service, the email that said it had been delivered, the rep that hung up on me & the rep that called today and said she had tried prior to contact me. I would like a full refund.

Business Response: Business Response /* (1000, 5, 2013/06/03) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. This was the customer's desired resolution. Please feel free to contact us with any other questions or concerns. Thank you.

6/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a birthday flower arrangement 5/18/13 - guarranteed same day delivery - flowers never arrived - called them and received an apology and said they would be arriving on Monday, 5/21/13 - still have not arrived - very upset - they have my money and still no delivery - I called the BBB out of northern CA thinking this is where the company was located - She was nice enough to look the information up for me and told me they were based out of CT - She also told me the company has had over 600 complaints and their rating is a "D" - I wonder if the employees there know what type of company they are working for - I hope they do not have to use them as a reference down the road - pretty sad - Honesty is that to much to ask for Product_Or_Service: flower arrangement & balloon Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund $58.02 cost of my order

Business Response: Business Response /* (1000, 5, 2013/05/23) */ This has been resolved entirely. The customer was refunded in full and a complimentary arrangement was provided for the customer. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

6/3/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from this website for mothers day. I paid extra money to have it delivered on that sunday and I had placed my order days in advanced. To make a long story short, mothers day went by with no flower delivery. I was never contacted, emailed, or called to let it be known that I was not going to receive my delivery. I had to call customer service several times to try and track my flowers. All the customer service reps told me different things, one man who even lied to me and told me my flowers were on delivery to my house and they never were. The following day, at around 3pm I had still not received my order. I called customer service again. A woman notified me that the florist they used had a power outage and the soonest date my flowers would be delivered would be Wednesday. That is 4 days after the date I wanted and paid for. What kind of business is that? I refused to pay for them and ultimately cancelled my order because the company would only deduct the 5.99$ weekend fee or give me the flowers for 10% off to get them wednesday. I refused. That is so unbelievable that this company would not accomodate me and give me the flowers anyway because of all the trouble they caused and the huge delay. This was by far the worst customer service and delivery I have ever had in my life. It seemed like one giant scam. The company is so unprofessonal and so irresponsible. I will NEVER be using them again and will tell everyone I know not to use them as well. Please do something about this horrible company. They do not know how to help people and they did not care about the holiday they ruined for me and my mother. I can't even believe how much trouble I had to go through just to figure out where the **** my flowers were and the fact that 4 days would have went by and they were never going to contact me just blows my mind. Hands down, the worst service I have ever had. I did get my money back but that is beyond the point. Product_Or_Service: Spring Floral Garden Flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement I want the flowers I ordered for free. I am not going to pay for them when it was their fault they handled everything so unprofessionaly and messed up the only gift I had for my mother for mother's day. I think that if the company really cared about the customers, they would have apologized and been more than willing to send me what I ordered for free because ultimately, THEY MESSED UP, NOT ME. I told them I was going to complain to the company and to the BBB and they did not seem to care.

Business Response: Business Response /* (1000, 5, 2013/05/27) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. Please allow 1-3 business days for that refund to post. Additionally, we offered the customer a complimentary arrangement. Please feel free to contact us with any other questions or concerns. Thank you. Consumer Response /* (2110, 7, 2013/05/31) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.) I accept because it seems fair that I should get a complimentary flower arrangement. Thank you

5/30/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Unresolved issue concerning misleading advertising and product description of advertised items. After receiving the floral arrangement sent by my son, I questioned the quality of the products sent. I contacted the company via numerous emails and as well sent pictures to them and explained as to why I was questioning what had been ordered, and what I actually received. The item ordered was not even close, in comparison, to what I had received. I tried to contact them as well and after being on the phone for a very short time, was disconnected, as to what they referred to as a "high call volume." They missrepsented what was being sold, and what was actually sent. The only offer of any type of refund was $19.98 for a bear and box of chocolate that was included with the arrangement. At this time they contradicted their own guarantee.

Desired Settlement: An entire refund, not a partial refund as they wish to offer.

Business Response: Business Response /* (1000, 5, 2013/05/14) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Please feel free to contact us with any other questions or concerns. Thank you!

5/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife on 5/13/13 that were to be delivered on that same day.The next day 5/14/13. I called to inquire and was told that the flower company attempted to deliver but the office was closed. In making the order I specified that it was a business and I also paid extra for same day delivery. The flower company even called my wife (spoiling the surprise) to verify what time she gets off and still the flowers were not delivered.The next day the flowers were still not delivered after being promised that they would be. Product_Or_Service: Flowers Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Full REFUND

Business Response: Business Response /* (1000, 5, 2013/05/17) */ This has been resolved entirely. The customer returned our call and we confirmed a full refund with the customer. This will post within 1-3 business days. Additionally, we issued the customer a $25.00 gift certificate to utilize on any future purchase. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

5/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: so I've been planning to surprise my long time girlfriend with some flowers, just because. I was shopping around and i found Fromyouflowers.com i ordered 1 and half dozen roses a vase and a balloon. they were supposed to come today before 5/16/13 10:30am, i paid extra for it. time rolled around to 10:45am and i didn't receive a call from my lady so i knew something was wrong. i looked online and seen that my flowers were still en route but was delayed. i called customer service and explained to them that i had a whole day planned and today was going to be special but it became a very unpleasant experience. i first spoke to the customer service lady who wasn't able to make it right she was speaking to be in a very condescending tone and i had to ask her at least 6 times to speak to a supervisor. i wasn't able to cancel my order because it was en route but it'd be pointless to get it 5/17/13 because everything was planned for today. i waited another 8 to 10 minutes holding to speak with her and she explained that she couldn't refund me my money or cancel my order. they are networked with many florists in the Sacramento area but are located in the east coast. i told her to please just call one of the florist in Sacramento they are partnered with to make things right and have the order i placed delivered today and she once again told me i couldn't do it. i payed around 75 dollars for a bouquet of roses that will mean nothing tomorrow. she also told me that i couldn't refuse shipment because it was a perishable item. definitely the worse experience I've had to deal with from an online flower shop, i will never use them again and strongly recommend that you dont use them either because they wont make things right and they wont give a refund for a service that they cant deliver. Product_Or_Service: 1.5 dozen roses a vase and a balloon Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) i stated with the supervisor that all i wanted was for the order that i placed to be delivered on time today because my plans were for today. then when she said that she wouldnt be able to help me with that i asked to cancel and refund me my money, then she refused that. what a horrible experience

Business Response: Business Response /* (1000, 5, 2013/05/20) */ This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

5/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is a joke. Chose the "flex option" for shipping on flowers. Said they would be delivered on Sunday, Mother's Day, at the latest. They did not arrive and I called numerous times Sunday afternoon to check on the status. Put me on hold while they called the florist which they never got a hold of, but still reassured they would be delivered. Well they were not delivered. It is the day after Mother's Day and I do not want to shipment anymore. Called customer service for the 4th time in 2 days. They said they are still unable to contact the florist. I demanded a refund and was hung up on. I called back and have been on hold for 20 minutes (assuming others are tying up the phone lines with similar complaints). They "guarantee" their product but provide little to no customer service. I should have been notified if my order was not going to arrive on time. It's ridiculous that the company cannot get a hold of the florist to even "track my order." Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a refund for the full purchase. Not a store credit. Refund should include shipping charges, as nothing was ever shipped.

Business Response: Business Response /* (1000, 5, 2013/05/15) */ This has been resolved entirely. We called the customer and confirmed a refund was issued. Additionally, we issued the customer a $25.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

5/28/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Flowers were not delivered, customer service was incompetent and unapologetic; eventually a refund or redelivery was offered. I bought $70 flowers, paid extra to have flowers delivered on Mother's Day. They weren't delivered even though I was charged. When I call two days in a row, they tell me, "Yes they were delivered." I tell them, "No, my mother didn't receive them." They tell me, "We'll check with with florist and call you back." They don't call back. Two days in a row this happens. The next time I call they give me the option of a refund or redelivery. Mother's Day is ruined, but hey, I get by money back. So basically it's like I missed Mother's Day and lost 90 minutes of my life, and that's my compensation.

Desired Settlement: Since the company itself doesn't offer any way to file a complaint (according to my customer service rep), I wanted to do this.

Business Response: Business Response /* (1000, 5, 2013/05/20) */ We called the customer and left three messages, as well as sent the customer three emails, requesting they contact us to discuss a resolution on this order. At this time, there is nothing further we can do as we have not heard back from the customer. Please feel free to contact us with any other questions or concerns. Thank you! Consumer Response /* (2110, 7, 2013/05/27) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.)