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Description

From You Flowers, LLC specializes in online retail of flowers, plants and gift baskets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that From You Flowers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for From You Flowers, LLC include:

  • 532 complaint(s) filed against business

Factors that raised the rating for From You Flowers, LLC include:

  • Length of time business has been operating
  • Response to 532 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

532 complaints closed with BBB in last 3 years | 216 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 80
Billing/Collection Issues 12
Delivery Issues 237
Guarantee/Warranty Issues 25
Problems with Product/Service 178
Total Closed Complaints 532

Customer Reviews Summary Read customer reviews

96 Customer Reviews on From You Flowers, LLC
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 87
Total Customer Reviews 96

Additional Information

BBB file opened: March 09, 2004 Business started: 11/01/2002 in CT Business started locally: 11/01/2002 Business incorporated 02/22/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Amendola, Operations Manager Mr. Michael Chapin, COO Ms. Megan Falck Mr. Charlie Lemieux, VP Corporate Services
Contact Information
Principal: Mr. James Amendola, Operations Manager
Related Businesses
EvesAddiction.com SilverBrilliance.com
Business Category

Florists - Retail Florist - Funeral Bouquets & Wreaths Gift Baskets & Parcels Plants - Retail Internet Services Internet Shopping Florists (NAICS: 453110)


Additional Locations

  • 143 Mill Rock Rd E

    Old Saybrook, CT 06475

  • THIS LOCATION IS NOT BBB ACCREDITED

    5705 Steep Hill Rd Bldg 10712

    Fort Smith, AR 72916

  • THIS LOCATION IS NOT BBB ACCREDITED

    6315 Old Harrison Ln

    Fort Smith, AR 72916

  • THIS LOCATION IS NOT BBB ACCREDITED

    284 S Main St

    Salt Lake Cty, UT 84101

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/28/2016 Delivery Issues
4/27/2016 Delivery Issues
4/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Candy Basket from this company, but instead the recipient received a basket full of chips and peanut butter crackers.

Desired Settlement: Just to receive a refund.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

4/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet from this place which said same day delivery. I called around noon to place an $85 order. They assured me that it would be there much before 5 pm. Well, about 4pm nothing showed up. So I tried to track the package and nothing. So I emailed them that nothing has showed and to cancel my order if it does not arrive around five p.m. for nobody will be here to accept. I missed a call about 20 minutes after I emailed the company. They lady said let me call the florist to check. Then waiting about 5 minutes was hung up on. I tried calling 3 times after and was hung up on 3 times. Finally got ahold of someone and the lady preceded on calling me a liar that someone called to tell me it would not be delivered today when nobody called me until after I emailed the company. This is false advertising first and for most, the customer service sucks. I by a lot of flowers and this is the first time I have used this place

Desired Settlement: It is not my place to tell a company what to do for false advertising and ***** poor customer service and basically being called a Liar to my face over the phone. I am in customer service and if I dealt with a client in that fashion with no outcome to please the client, I would fly out the door head first. So I leave it up to this company to make their own decision on what they think is the right thing to do.

Business Response: This case has been completely resolved. We have processed a credit for our customer in the amount of $27.80. We will still be delivering the arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is any further we can do to assist. Thank you

4/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Basically Bait and Switch.....I had started and order online for a delivery of flowers called Lavendar Rose and Lily Blooms. Through the whole process until it was paid for the price was 52.99 total I got the premium flowers at 47.99 and added a mylar balloon for 5.00 then when I proceeded to pay for it through pay pal it came back and said the total was 64.99 so I stopped the delivery and scrolled down to find out I was being charged a 14.99 delivery fee but it was never in the total until I paid for it so I never hit the complete order button!! Then I emailed the company saying about the problem. I went into my email to check for any response and there was an email from them stating to come back and finish the order and receive free delivery so I followed the link to finish it and sure enough it was 0.00 charge for delivery so I went to finish the order and noticed they changed the price of the flowers to reflect a higher price basically covering their delivery fee!! When I called I could not get any answers except they could not discount twice and I kept telling them I never put in any type of code to get a discount that is the price that was on the flowers!! So they are false advertising telling me to come back and finish my order and they will give me free delivery!! This is not very good business practice at all!! They are very misleading in their sales tactics and I would like to see this stopped!! This is nothing but a scam!!!!! I tried to get flowers sent to my mother for her 80th birthday but all I got was frustration from this company!!!

Desired Settlement: I would like to have the flowers I ordered delivered and an apology from the company for their scam of a business tactic!!!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we will be sending out a complimentary arrangement valued at $64.99. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because: 

I was told the arrangement would be delivered the original date then got a phone call telling me it would have to be the next day and they would credit a full refund (because it had to be next day) which I did not receive!!!!  The so called arrangement was not the big arrangement ordered and also was to be a letter of apology with the order and there was none so this is not resolved and very dissatisfied when someone says they will refund the full amount and does not do that!!!  

Sincerely,

****** ******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have gone and have mailed a letter of apology to the recipient. We have tried multiple times to reach out to our customer and have had no luck. We have left voicemails and sent emails, as of today haven't heard anything. We are happy to further resolve this matter for our customer once we do hear back. Please let us know if there is anything further we can do for our customer. Thank you

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the rubies and sunshine which were suppose to be sunflowers and the florist sent carnations. I orders two balloons and the florist sent one Also a large beat and the florist sent a small beat. I spent almost $95 to not get anything I asked for.

Desired Settlement: I want my money back this was not a good experience I feel robbed

Business Response:

This case has been completely resolved. We have spoken to the customer and this order will be redelivered today.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

 

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* ****

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ordered flowers in Florida to be delivered in South Carolina. Visited participant soon after delivery and the flowers where sparse and poor quality- looked nothing like the item we thought we where ordering. Sent pictures to from you flowers LLC and the response was order more with this $10.00 credit as we consider the quality appropriate. On this same order, We paid an additional $10.00 for a box of chocolates that where not delivered and we are still waiting on a response, as the appropriate response should be to deliver as paid for.

Desired Settlement: Respond to the question regarding the undelivered box of chocolates. Delivery of Chocolate asap. A refund for at least half of the cost of flowers since they gave only half of what was in the product advertisement OR deliver another bouquet when the chocolates are delivered. They also need to match the product being advertised better with the product that is being delivered.

Business Response: This case has been completely resolved. We have credited back our customer twenty-five dollars for the missing chocolates and sparse arrangement that was delivered. We have also gone ahead and re delivered the chocolates. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

4/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have never seen such a bad misrepresentation of an Internet service company and been so disappointed in my life. My daughter had just gotten out of the hospital and was quite ill and I found this company online for same day delivery of flowers and I ordered a really nice plant arrangement. I paid extra for same day delivery and by 800pm at night I called my son in law to see if maybe the gift arrived and he said NO. I called customer service and it took me forever to get through the employee was extremely rude and unhelpful when I said where is my sick daughters plant delivery, she said oh we were just notified by the florist they couldn't delivery tonight. I told her I wanted a refund and was not interested in another day delivery as my daughter was not going to be home the next day. She promised me that there would be a full refund on my credit card and there still is no refund. The big joke is they sent me an email today telling me my plant arrangement was delivered and they weren't. What a horrible company to ruin people surprises and such a let down for a company claiming for same day service they are the worst company ever and I looked on Yelp after ordering and they have all 1* reviews so sounds like they are not the best company to count on. The customer service was rude and has provided broken promises. I would never recommend this company to anyone especially if you are looking to surprise someone for a special occasion or cheer them up. They are liars and have a horrible business practice and think they should stop ripping people off, as it is really disgusting to promise someone something like this and not deliver then get your hopes up next day with email to still not deliver the plant arrangement. I wasted a lot of time and energy on this and I am so highly disappointed,

Desired Settlement: I want a full refund and I think since they messed up my special gesture with my ill daughter no emailed me twice my plant was delivered they should make good on the plant delivery and my lost wages at work to take time off to do this and nothing was delivered. I want a refund of $46.85 what I pad and something delivered to my sick daughter as well as $25 for my time or I will let everyone on Yelp know how horrible this company is as well. It's not nice to take advantage of people and also misrepresent same day delivery as we are still waiting 3 days later for something to be delivered. I plan on disputting my credit card charges if I don't see a refund in the morning and also something delivered sto my sick daughter. Make good on your promise you are a horrible company and total,crooks we no customer service skills.

Business Response: This case has been completely resolved. We have credited back the order in the full amount. We have set up two complimentary arrangements on behalf of our company for the inconvenience we have caused. We sent out one complimentary arrangement valued at $50.00 to be delivered to the recipient. We also let the customer know she can have a future complimentary arrangement valued at $40.00 to be delivered any time to any recipient of her choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Complaint: ********
I am rejecting this response because what they promised me is resolution to their mistakes has still not been DELIVERED! I did receive a phone call from their customer service rep Robyn who was very pleasant and tried to resolve my issues, but I sent her this email last night as there company has FAILED me again on what they were trying to offer to me, still NO FLORAL ARRANGEMENT 5 days later!!!

Hi Robyn,

Thank you so much for your phone call this morning it was a nice effort on your part, but unfortunately it is 730pm in California and my daughter still has not receivedany floral arrangement from your company. I can be wrong, but I thought you were going to refund my credit card, send me this email for a $40 credit on a future order and send my daughter an upgraded arrangement today from another florist. Well just so you know I did receive your email, and I did see a refund back on my card, but the Plant arrangement is still not delivered.

I thought for sure you were looking to redeem your company, but this has only frustrated me more and disappointed me to the extreme! I appreciate the $40 credit, but please tell me how am I to ever trust a company like yours for any special occasion or special day, that just makes unfilled promises. I really have spent so much time and energy on wanting to do something extra special for my daughter being so sick, and you have advanced my anger, disappointment and frustration even further.

I really can’t say I would ever feel comfortable ordering another thing from your company with the amount of disappointment your company has caused me. I think it would be best that the broken promises ceaseas, I am really not a happy customer at this point and this was my first experience using your company and I run an online internet company, so trust me I know all about customer service and keeping your client base happy especially a first time client.

I have been really patient and understanding, but this is a horrible experience and then some for me. My husband and I usually pend a lot of $$$ on our families for ordering of flowers and arrangements, and I really thought I found a gem with how great your website was and prices, but it was all a bunch of fluff for a poorly run business that by the look of the BBB and **** can’t retain or make any clients happy. 

You will be happy to know that you win the award for me on failure and disappointment in companies, as I have never in my life made a complaint about a company except for yours.

Thanks for the broken promises and the good effort, but it seems it all failed.


This is the response I received from there manager today

Dear **** ****

I came in this morning to your voice mail only to find that yet another florist failed to deliver this arrangement.  We we assured it would go out and did not. I am waiting now for the CA florist I deal with on a normal basis to get in.  I sincerely apologize and am just beside myself that this florist took the order after we explained the situation and still did not complete the delivery.  I am here until 4:45 p.m. EST today and it will be delivered today.  I will do it myself to ensure nothing goes awry.  Please feel free to contact me but I will be calling at 8 a.m. CA time to get this placed. 

Sincerely

****** ********

BBB  please know I stand behind my complaints that this company should not be selling online flowers to anyone as they simply are not a legit delivery system for special occasions. I was happy they called me to resolve the issue, but 2 times now of not delivered the florist arrangement is really not acceptable. People deliver flowers for certain occasions and today is Friday I order this on Monday, its a little late now don;t you think and its horrible they tried to redeem themselves and still can't find a florist to deliver something.

I am not really happy with there broken promises it has really frustrated me more!!! THey have NOT resolved there promises to me at all!

Business Response: This case has been completely resolved. We were able to get into contact with our customer again. The customer did let us know the resolution and her response crossed each other and she was pleased with the original resolution. We have credited back the order in the full amount. We have set up two complimentary arrangements on behalf of our company for the inconvenience we have caused. We sent out one complimentary arrangement valued at $50.00 to be delivered to the recipient. We also let the customer know she can have a future complimentary arrangement valued at $40.00 to be delivered any time to any recipient of her choice. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***

4/20/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have ordered few times & each & every time they charge extra and promise early delivery. It never happens. Including today's birthday delivery that I was charged about $5 to guarantee delivery before noon. After asking repeatedly the exact time of delivery which was cleverly avoided by staff, they replied "Thank you for your recent order. Although we are unable to guarantee specific delivery times, deliveries are made between 8:00 am and 5:00 pm, your order was delivered today at 3:55 PM..... Then the picture of what they delivered immerged. Nothing close to what they show on their web. Wrote to CEO Mike Chapin (mchapin@fromyourflowers.com) to no avail. Avoid them. On top of all there is 15% service charge that shows up at the check out. Whatever you choose for the price you see changes on the next screen to an upgraded one with higher price without you being asked. So when I chose Blushing Beauty at a regular price of $35.99 arrangement it became a $54.99. With all extras popping out total became... Blushing Beauty $54.99 Discount -$10.00 (from my previous buy) 1 Birthday Balloon $5.00 Service Fee $14.99 Expedited Fee $4.99 Sales Tax $6.30 Order Total $76.27 No balloon was delivered either. Look at the picture posted. I was gouged $46.68 in ransom.

Desired Settlement: Full refund for all of my purchase in the last 6 month

Business Response: This case has been completely resolved. We have reached out to our customer and confirmed all four of his previous orders have been refunded in full. We have also gone ahead and sent out a complimentary valued at $130.00 as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:

Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company took the issue very seriously and responded in kind. The response came from a higher up and with very quick resolution as anticipated.

Sincerely,

*** *******

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceitfull picture. The actual delivery plant with flowers do not look at all. Very small I can buy this plant in **** ***** for $10 dollars.

Desired Settlement: Return my money to my credit card

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered the largest size available of a specific flower arrangement. For the school my husband works at...they threw us a baby shower. Flowers arrived nothing like what was ordered. Even though the website claims flowers and vases are subject to changes for quality and availability these were an embarrassing display. Tiny, completely different flowers, and died after 2 days. Completely not worth it. Called customer service and they offered to send another bouquet valued more and bigger than the one I picked. I said no I would like a refund. I sent them a confirmation, picture of what I ordered, and picture of what was delivered. They ended up sending me an apology letter with a 15 dollar credit. You can not purchase flowers for 15 dollars...that doesn't make it right. Especially you offered flowers valued more than what I spent so why wouldn't you be able to refund me my money. I called a second time and they offered me a full refund if they can come pick up the flowers. That would be absolutely mortifying. So they offered me a 50 percent refund and I took it because I was so frustrated with customer service I didn't want to be upset anymore. Very dissapointed in the product...I feel completely ripped off! I had to go to a local florist myself and spend another 80 dollars on what a beautiful big flower arrangement should look like.

Desired Settlement: I wish the company would acknowledge my unhappiness with what happened and the carelessness on their behalf especially the sub par product and give a full refund.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed our customer a fifteen dollar gift card that can be delivered at any time to any recipient of their choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

4/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my daughter in laws birthday, they were to be delivered on 4/5/2016, that evening received a email that they were delivered, they were to be a surprise so I called my son to see if they were delivered he told me they weren't. Call customer service next morning, and was told it was a mistake they weren't delivered but still at the florist, I asked for florists name they told me they could not reveal that but assured me flowers would be delivered yesterday 4/6/2016 by late afternoon, again no flowers! Wish I would of read reviews on this company before ordering evidently this is a normal with this company, they take your money and you don't get flowers or when you do get them days later they are half dead! then they want to give me coupons towards future purchases, like I would order from this company again! After this episode with them I realize this is the same company I used 2 years ago for Mothers Day, flowers showed up 5 days after mothers day dead! Customer service reps are trained to lie to customer, exactly how is this business still in business, Not only am I furious I feel terrible that my daughter law never got her birthday flowers, which was all I had to give her, believe me I will be telling everyone who will listen to stay far away from this company. They claim 100% satisfaction guaranteed, is this a lie also?

Desired Settlement: I would like to have flowers I ordered delivered, also feel I should get a refund, I don't want credit or coupons because I will be using a more reputable company from now on!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also refunded the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we sent out a complimentary arrangement valued at $40.00. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

4/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 4/1/2016 I placed an order with Same Day Delivery on it, which the website specifies verbatim on their site: "Send a gift today with same day flowers! From You Flowers' offers florist arranged flower arrangements for delivery today in the USA. Simply place your order before 2:00 PM in the recipient's time zone and From You Flowers' guarantees the florist arranged same day flowers will arrive in time to celebrate today's special occasion. To make the gift extra special, add a teddy bear or balloons to the same day delivery." The order I placed satisfied every condition for the guarantee. When I called to confirm that the delivery could be made to the front door, the customer service representative informed me (after a five minute hold) that the florist sometimes does deliveries early on Friday and they hadn't heard from the florist, so they may not be able to do same day delivery. They asked if this was a problem, to which I said yes. They offered that if the florist could not make a delivery same day that they could have the delivery the following morning with an upgrade and the same day fee waived. I stated this was fine if that was all they could do. Today, 4/2/2016, I called up around 11:30 am asking for a status on the order because their website's order tracker does not recognize my order at all. After waiting on hold for ten minutes, I was informed that the delivery would be taking place between 11 am and 4 pm. I said that I was told that the order would be processed the following morning and they said that it's not possible, that there's no way they could tell when the flowers would be delivered to make such a claim the day before. I asked for a cancellation, but they told me I could not cancel my order now that the florist was going to be making a delivery. I was told they were sorry and would call me in an hour to update me on the progress of my order. Four hours passed, and I had not heard anything, so I filled out a form online requesting an order update that states they will contact me by email within an hour. It's been more than an hour and I still have not received an email. Between the same day guarantee, the first customer service rep, the second customer service rep, and the contact form online, this company has now lied to me FOUR times, my girlfriend still does not have her flowers 24 hours after they should have been delivered, and she leaves town tomorrow so she won't even be able to enjoy them very long if she gets them at all. I am appalled by the lies and poor service I have received in this process.

Desired Settlement: I'd like a refund and for the company to put disclaimers on their website and take down any false information they have posted so they do not deceive any other potential customers.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $40.00. We let the customer know this can be delivered at any time to any recipient of their choice. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********

4/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered to my wife on Saturday 4/2/16 to be delivered on 4/3/16. This merchant told me they delivered to my area billed my credit card and gave me confirmation that they would be delivered on 4/3/16. Late in the afternoon on 4/2/16 they notified me that they wouldn't be able to deliver the arrangement until Monday 4/4/16. I was very disappointed but since it was 5:00 on Sunday evening I knew it would be to late to get another merchant to deliver the arrangement. I then got a phone call at 2:30 Monday afternoon saying they would not be able to deliver the floral arrangement at all. Now it is to late to have another merchant deliver them on Monday. This company ruined a special occasion for myself and my wife they took my money and told me they could deliver but they assumed they could. Had I known I would have been able to get the flowers from someone else

Desired Settlement: I want my account accredited. I want this complaint posted on the BBB web sight so others do not have the same thing happen to them

Business Response: This case has been completely resolved. We have left the customer several messages and emails and as of today we have not heard back. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we delivered a $45.00 complimentary arrangement. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because: Although I do appreciate the complimentary floral arrangement.  It was only done after I reported the case to the BBB.  You spoiled my special occasion by confirming my flowers would be delivered on Sunday and then reneged and said Monday and then on Monday you said you could not deliver them all.  I already requested that as a result of your breach of agreement that you use another vendor to ensure prompt delivery of my floral arrangement and it wasn't until I contacted the BBB that you decided to comply.  I do not expect anything further from you but wish to have the complaint charged against you so other potential customers may see what others have experienced

Sincerely,

******* *******

4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Friday, 3/15/2016, I ordered an arrangement from fromyouflowers.com to be delivered to a home address. Shortly after, I received a call and voicemail from someone that was difficult to understand indicating that my order could be delivered to the hospital instead of the home and if I chose to do that to call the number given. I called the number only to be asked by automation if someone in the household was over 50 years of age. What?? If i was calling about an order to press 2. I did. I was told to wait for the next available representative, followed by another message stating that they were unable to take calls concerning orders over the phone at this time and to contact them via email. These messages repeated for the 7 minutes I was on hold until I hung up. I logged onto fromyouflowers.com and indicated that I wanted the order "delivered as instructed". Sometime after that, I received another call and voicemail from fromyouflowers.com indicating that there was a problem with my order and could I call to discuss the problem. She did not leave a call back number and the number that showed on my call log was 7758. What am i supposed to do with that? I did not receive a confirmation email that my order was delivered by Sunday, 3/20/2016 so I attempted to call fromyouflower.com using the number listed on their website. As on Friday, I received the same automated messages. Calling back, I opted for option 1 which took me to the order department. After explaining my situation, I was told that they could not help me. They transferred me to customer service. Again, after listening to the same 2 messages for 13 minutes, I hung up and called back and spoke to the order department again and was assured that they could not help me. I asked to speak to a stupidvisor, which of course, was not available. I asked if someone could return my call when one was available. I was assured that one would call back shortly and Devin would see to it that they did. No one called. I went back to their website and left a request for service to which the site promised that I would receive a response within ONE hour. Didn't happen. So...as of today, Wednesday, 3/23/2016, my order has not been delivered and I have heard from no one. I've contacted American Express and informed them of my poor service and they assured me my account would not be billed for their lousy service. My order number is/was ******** to be delivered to a residence in ************* ********, Friday, 3/18/2016. The charge came to $49.97, including a $14.99 delivery charge and a $2.00 "deliver today" charge.

Desired Settlement: I would like an explanation as to why my order wasn't delivered and why I was treated so poorly.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

4/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company did not deliver my order of flowers on time, and never would respond to my multiple call attempts and emails, not can they confirm delivery over the phone.

Desired Settlement: I want a full refund of my order, as this was supposed to be delivered today, by 6pm, and it is now 7pm

Business Response:

We have made several attempts to reach out to our customer and as of today have not heard back. We have left several voice messages and have responded via email. At this time we have made sure the customers account has been credited back in the full amount. We will be happy to send out a future complimentary arrangement valued at $45.00 for the inconvenience we have caused. This arrangement can be delivered at any time to any recipient of the customers choice. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Thank you

4/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 white spray flowers for a funeral I ordered them on March30,2016 to be delivered on April 1,2016 1 with a banner 1 without the one with the banner was delivered the other one wasn't I emailed and asked for you flowers what happened to the second flower you charged me for and was told they would get back to me next day they send a email saying the other flower was delivered get to funeral home still only the one flower called emailed and spoke to someone about my order and let him know they lied to me and told me my flower was there while I'm sitting at the funeral knowing its still only one so I told them they need to refund my money the flower isn't here and the funeral is over so I don't need it and was told two different companies handled the flower arrangements and that they needed to see which one didn't deliver so the would know who to talk to about a refund if possible I wasn't told this when you charged me for both flowers I am owed $78.26 not to mention they lied to me about merchandise that I already paid for I feel that's deceptive practices since I didn't receive what I paid for.

Desired Settlement: I should receive a full refund for emotional distress without this flower you caused undue stress upon me at my daughters fathers funeral because I was trying to contact you all about flowers or my money I don't have money to give away.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** *******

4/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Advertised funeral arrangement for same day delivery. Same day delivery not made. Next day delivery email confirmation sent DESPITE arrangement not being delivered. I called company to advise flowers never received -- placed on hold forever - then I was told someone would look into it and call me in the morning (day 3 after order). No one called me, so I called them. On hold again -- then I was told delivery notification was made "in error" and the florist never even made the arrangement. I was furious considering I was billed for this and I was told it was delivered! The company would not tell me who the local florist was that did this. They then said they would hire a second company and assured delivery of the advertised product. Well this never happened either. I have not seen a credit to my account yet. This was a horrible inconvenience at a horrible and sad time. This company seems like a scam!

Desired Settlement: An apology from this company and a warning to the public to avoid this scam.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $65.00 to be delivered this weekend. The customer was very pleased with this resolution. Please let us know if there is anything further we can assist with. Thank you

Consumer Response:  
Complaint: ********
I do not completely agree with this response because it indicates the customer was very pleased with the result.  This is not accurate.  The recipient of the complimentary flowers may have been happy but I, as the customer, remain disturbed by the business practices of this company.  I received 3 false delivery confirmations for an order that was never made by 2 separate floral companies hired by thie company at issue.  This seems like systemic fraud, not a mistake as it occurred 3 separate times.  No one ever explained how or why this happened  despite my asking.  I spent hours over the course of 3 days dealing with this mess.  I believe the BBB needs to address the aspect of this matter that I, as a customer,  was repeatedly given false information.  The public should be warned about deceptive business practices.  Also, I checked my credit card yesterday on-line and I did NOT have a full refund.

Sincerely,

****** ******

Business Response:

This case has been completely resolved. We have reached back out to our customer and we will be setting up a complimentary arrangement on behalf of our company valued at $60.00 to be delivered to her. Please let us know if there is anything else we can do regarding this case.

Thank you

4/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We ordered the premium (highest of 3 types) "pink rose and tulip bouquet" for next-day delivery to my mother-in-law. The description states that the bouquet will include: pink roses, pink tulips, pink carnations, wax flowers. Imagine my surprise when my MIL sends a picture that shows only pink roses and pink tulips, HALF of what was promised in the description. When I call Sendflowers.com because I am not satisfied with my order, Joy calls the florists and confirms that the order was indeed wrong. Sendflowers.com then offered to refund 20% of the order and include a gift card for another order, despite a satisfaction guarantee on the website that states that "We will either refund your money or redeliver a new product." I told them that that was not acceptable, and I said that I'd either like my money back or have the correct product delivered. Joy called the florist and confirmed that the correct product would be delivered in a 2nd delivery today. Imagine my shock when my MIL sends a picture that shows the WRONG COLOR of flowers used in the 2nd delivery. The description of the bouquet itself states "pink rose and tulip"--and the 2nd delivery contained white and red flowers, NO PINK ANYWHERE. I was upset and called Sendflowers.com to inform them of the 2nd incorrect delivery. The representative told me he was unable to do anything but give me $20 in credits. This is absolutely terrible customer service, from the deliveries themselves to the way my issue was handled. Unacceptable, especially when their website promises "100% Customer Satisfaction GUARANTEED" (that emphasis was in the website).

Desired Settlement: I'd just like my money back. We paid extra for premium and for next-day delivery and were sorely disappointed.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology we will be sending out a fifty dollar complimentary arrangement on behalf of our company that can be delivered at anytime. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Sendflowers.com was timely in their response, which I attribute strongly to the fact that they received notification of a complaint from BBB.  
I felt the way the Sendflowers.com ultimately resolved the issue was appropriate in light of the situation and did much to allay my disappointment with the incorrect delivery and the way the two customer service representatives initially handled the matter. 


I would also like to thank you, BBB, for your handling of this matter.  I believe that receiving a notification from you regarding a customer complaint was integral to pushing the business to reach out in a more timely manner regarding the issues.    

Thank you again,

*** *****

4/4/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: They have a customer satisfaction guarantee that they do not honor. The first two orders I placed this week were great, the third was not so nice. I contacted them because they only honor 1 discount apparently, so the price on their site is wrong if you use the credit you earn. I just wanted a refund of the difference. When I found out they were not only going to disregard my concern but were not going to back their satisfaction guarantee which states "If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. ", this is incredibility upsetting. Three orders in less than 4 days and they could not offer me the same courtesy they have listed on their site?

Desired Settlement: I would like to be refunded in full due to the customer service provided, or lack thereof. I have worked in customer service and if your customer is unhappy and your policy is to let the customer decide how you can make it right, and you go against that, you are not good to your word and that is bad for business. I did not see all of the terrible reviews on this company until after my experience, which I regret not researching.

Consumer Response:

This issue has been resolved, thank you!

4/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid an expediting fee on Friday, March 18, for flower delivery before noon on Saturday, March 19, for my mother's birthday. Flowers were not delivered by 4 p.m. on Saturday; so, I placed a call to customer service to ask for the status of the delivery. They assured me that the delivery would happen shortly. Well, it's now 6 p.m. on Sunday, the 20th and flowers still have not been delivered.

Desired Settlement: I would like to let the BBB know of the terrible service from this company. They did not offer to do anything to resolve their error. Please post information on your website to warn others.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $60.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

4/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On yesterday, March 15,2016 at 9 am I ordered flowers from Fromyouflowers.com for same day delivery. Around 4 o'clock I called to check on the status of my order when I was told that the florist just recieved my order and it wouldn't be available until the next day. They offered to take $3.00 off my bill and I asked for a refund. I wrote a bad review stating that I would never do business with them again because of the communication issues that I had to deal with( which has since been taken down by the company). When speaking with a supervisor I explained to them that I would be filing a complaint because I was unable to track my floral arrangement and that I had to call them only to find out that my arrangement would not be delivered as I expected.

Desired Settlement: A need to update website so customer can track the process and for them to be on top of the orders to ensure same day deliveries.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $40.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

4/1/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After forgetting my friends birthday, I decided to send her some flowers. I got on to order the flowers on Friday with a delivery option on Monday. Monday came and went with no word about the flowers. I attempted to send an email as instructed to find out when they would be delivered. Never heard a word after it indicated that I would be responded to within an hour. Monday passed so I called. It took me three attempts as I was hung-up twice. When I finally spoke to someone, she was "surprised" that no one had contacted me as the local florist did not have the arrangement I chose. She apologized and assured me that they would be delivered the next day and for my troubles, they would refund me 10%, send a box of chocolates and an apology letter. So I waited all day Tuesday and still no flowers. Called again, took 45 mins to get someone on the phone. He then told me the florist was out sick the last two days. So again I was not contacted about that. He assured me they would get them out the next day. The next day came and the flowers finally arrived... No chocolates, not apology letter and a pitiful arrangement. Tried calling again but was never able to get through. Buyers Beware! Worst costumer service and pitiful flower arrangements.

Desired Settlement: Would like a full refund for the poor quality flower arrangement.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

4/1/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/16/16 I submitted an order for an arrangement of flowers be sent to my friend, April Skipper, for her birthday to be delivered to her apartment on 3/18/16. The flowers were not delivered on that day. I had sent an email on 3/19/16 and a customer rep called from an unlisted number and left a voicemail to call back, without leaving a phone number. I called to main customer number and spoke with another customer rep who said that they would be delivered on Monday, 3/21/16, and that the request never originally made it to the florist in the area. They did not give an apology for this. The delivery still has not been made, and it is now 3/24/16. I have sent two emails in that time span that have not been responded to.

Desired Settlement: I would like a full refund of $58.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed the customer a twenty dollar gift card that can be used at any time to any recipient of their choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I was disappointed that I had to go through the Better Business Bureau to get a response. If wouldn't have, I feel that nothing would have been done about my order.

Sincerely,

***** ********

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Premium version of the Bright Blue Skies bouquet for my wife. The photo online was of the Deluxe level product. I paid extra for the Premium level product and received significantly less flowers which was replaced with a lot of greenery. Also there was no Blue colored flowers in the "Bright Blue Skies" bouquet. Instead there were all purple flowers---my wife hates purple. They shouldn't call it a "Blue Skies" bouquet and show of picture of all blue flowers and delivery something completely different.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** *****

3/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They advertise that they can do same delivery if you order by 3:00. That is false I paid for that and did get it. Tried to call customer service it takes 15 minutes minimum for a person to pick up the phone. I asked for the basket to be delivered early next day before noon. Told again they can't do that. I wanted a picture from them of the basket did not trust them to deliver the upgrade they promised. Again was told we can't do that. I had the recipient take a picture of the basket. It was not an upgrade and was not delivered until 4;00 the day after I requested the delivery. Very dissatisfied with this company will never use them again. I spent 2 hours on the phone getting angry no one would pick up. when I called the order line they pick up in two seconds. Hum I wonder why that is. I asked for them to resolve the problem and they said sorry we have to transfer you. Another 20 minutes on hold.

Desired Settlement: I should get a full refund for my aggravation. Spent too much of my time chasing something that was suppose to be a thoughtful gesture to a kid who was in a really bad car accident.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

3/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered two products for delivery. One was delivered to my brother in Pennsylvania, but the other, with delivery scheduled for my home address and to my girlfriend, was never delivered. I attempted to track my order over 8 times, and emailed the company 3 times to see when delivery would happen. I even spent over 10 minutes on the phone waiting to be connected with a customer service representative. No response, no answer, no delivery.

Desired Settlement: I would like for her Easter basket to be delivered.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 to be delivered at any time to any recipient of the customers choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.  They contacted me yesterday and completely resolved this situation.  Thank you!

Sincerely,

***** ****

3/24/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered yesterday before 9am (EST) time for same day delivery of flowers. I called in the afternoon to check delivery status and the rep said she tried to call the florist but they do not accept calls from blocked called ID's and she would have to send an electronic message. The flowers were supposed to deliver by 5pm. They never got delivered and I notified the company via email (I have saved all messages) and the were to look into it. I then got an email at 8pm stating the order was delivered - this is false as it was not delivered. It was her birthday yesterday and the flowers were not delivered as they were promised by the guarantee listed on their website.

Desired Settlement: Full refund ASAP of $66.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $45.00 to be delivered to any recipient at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order. Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers and paid extra for 4hr shipping, it took almost 12 hours for the flowers to be received. When they were received they were not what I ordered and the flowers were skimpy and not full like I ordered.

Desired Settlement: I would like to be refunded, the full amount including the service charges and the delivery fee.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

3/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I PLACED ORDER-******** WITH FROM YOU FLOWERS ON 3/19/16 FOR A BEFORE 12-NOON DELIVERY TODAY 3/21/16......PAYING AN EXTRA $5.40[TAX INCLUDED] CHARGE FOR THIS NOON DELIVERY. I CHECKED WITH MY RECIPIENT @ 12:15 PM AND THIS ORDER HAS NOT BEEN DELIVERED. WITH NO UPDATE DELIVERY STATUS FROM HER AS OF THIS COMPLAINT TIME - 12:59 PM. [CST] I'VE EMAILED THEIR CUSTOMER SERVICE LINK & RECEIVED ONLY GENERIC RESPONSES THAT THE DRIVER WILL UPDATE LATER AFTER DELIVERY. I'VE ASKED THIS COMPANY FOR AN EXPEDITED REFUND IN THE AMOUNT OF $5.40 SINCE MY ORDER WAS NOT DELIVERED AS REQUESTED. AND I DON'T KNOW IF WHAT I ORDERED WILL BE DELIVERED.....IN READING OTHER COMPLAINT REVIEWS ON THIS COMPANY.

Desired Settlement: I WANT AN IMMEDIATE REFUND OF $5.40 SINCE MY ORDER WAS NOT DELIVERED AS REQUESTED & PAID IN ADVANCE FOR!

Business Response: This case has been completely resolved. We have spoken with our customer regarding the issue and we will be processing a credit in the amount of $19.98 plus tax. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding the order. Thank you

Consumer Response: 3-22-16 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in a full & expeditious REFUND in the amount of $21.63 (includes tax)!

Sincerely,

***** ********

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order: ******** to be delivered same day on March 17th, for a gift for a fellow employee who was leaving the workplace on Friday. The order was not delivered same day, the florist apparently contacted FromYouFlowers and told them since the destination was a school they wouldn't be able to deliver it, but made this report at 3pm, and was never communicated to me. If it were, I would of cancelled the order that same day since it was pointless. I called today, the 18th, at 4:49 to find this out, and was told they would contact the florist and call me back before 6 since that is when the lady said the florist closed with an explanation because the order wasn't even delivered today. At 6:20, I received an email saying the order was delivered, which is not possible since the building closes at 4PM and the person had already left making the order moot yet again. I called back and spoke to a rather rude gentlemen who hung up on me at the end of the conversation, who told me that they will give me a refund, however if the order was delivered in any way shape or form according to said third party florist they gave the order to, such as being left outside a closed building over the weekend, the will recharge me.

Desired Settlement: I would like to get my money back for non-delivery on specified date, lack of communication, and the fact that the order was not delivered, or according to them delivered but not in time for the recipient as paid for.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will be sending out a future complimentary arrangement valued at $50.00 that can be delivered to any recipient of their choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** *******

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers February 29, 2016 adding expedited fee and same day delivery fee. Received delivery confirmation Feb 29, 2016 at 6:10 pm. The florist called March 12, 2016 and said the flowers had not been delivered and no apologies! For 13 days From You Flowers lead me to believe my critically ill friend had received my love and prayers. Instead she thought I had forgotten her and didn't care!

Desired Settlement: Full refund of $54.96

Business Response: This case has been completely resolved. We have spoken with our customer and have refunded back in the full amount. We have also emailed the customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

3/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for flower delivery on 3/19, my order was supposed to be delivered on 3/20 BEFORE noon. It is now 4:30p and there is no delivery in site. Additionally, I have called the merchant multiple times, have been left on hold, was told by the representative that she would send me to the appropriate department and I was hung up on. This business took my money and promised that the flowers would be delivered on time, however they did not comply with their agreement and are now not picking up the phone.

Desired Settlement: FULL REFUND

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********

3/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Today I placed an two orders www.fromyouflowers.com for my mom and wife. For wire i selected premium package and deluxe for mom. When wife received her "deluxe" which contained only 11 blooms and everything else just green leaves, i called customer service and they confirmed that this is not a deluxe and deluxe should be same as on picture from their website and only thing they can do is to redeliver flowers tomorrow. I don't need them tomorrow. Than i got offered $10 credit... Really? Not to mention that both orders i selected RUSH orders and placed them at 10AM. Now, my mom received an order and its even worst looking and once again response was we can redeliver tomorrow.... Order Number: ******** You're In My Heart $59.99 Email Special Discount ($15.00) Service/Handling $14.99 Expedited Fee $4.99 Same Day/Weekend Fee $2.99 Item Total $67.96 Delivery Date: 03/08/2016 Second Order: 96012920 You're In My Heart $69.99 ****** ******* Discount ($14.00) Service/Handling $14.99 Expedited Fee $4.99 Same Day/Weekend Fee $2.99 Item Total $78.96 Delivery Date: 03/08/2016 Total for both order 146.92 and company couldn't make it right not even delivered on time as they state on their site . This day had to be special day for both people and in the end both order screwed. I should not have to pay anything for a product that wasn't even close to what I ordered and the company should give me a FULL refund not the partial one I received

Desired Settlement: I should not have to pay anything for a product that wasn't even close to what I ordered and the company should give me a FULL refund not the partial one I received

Business Response:

This case has been completely resolved. We have credited back both orders in the full amount. At this time as an extended apology we have also emailed the customer a twenty dollar gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

Thank you

3/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers for my daughter on Friday 3/4/16 after the birth of her baby. They were to be delivered that day and I paid an extra fee for this service. They were not delivered. I called this company on /35/16 at 4:30 am and they told me they weren't delivered but that she guaranteed delivery that day, and they would give me my same day charge back. I spoke to the company at least three times on 3/5/16 due to their incompetence. Telling me the florist said my daughter wasn't at that hospital, telling me they were delivered at one point, picking a florist that didn't deliver to that area. The delivery was supposedly tried three times to no satisfaction. They said they would give me 50% off my order at this point and upgrade my bouquet and that the order would be delivered on 3/7/16. I called that morning to tell them my daughters baby was very sick and so they were both in the hospital still. They said they would deliver that day. By 2 pm I called. No delivery. Same excuse, that my daughter wasn't there. I called hospital personally and the nurse said she spoke to the florists and told them my daughter was there and to bring the flowers up. No delivery. I called company at 4 pm and they told me the delivery was going to be made, and to call back in two hours. I called in two hours and they said the delivery was made and also sent me a delivery email. No delivery was made to the hospital at all. I called at 7:20 pm and spoke with Dave and he said that maybe the florist delivered to the front desk and not the room, but I had already checked and it wasn't so. Dave told me they were trying weren't they, they had upgraded my bouquet? He called back in 10 minutes and told me they would send me a complimentary bouquet of equal value to my daughter today, and I just received another call that they haven't delivered.

Desired Settlement: I would like the flowers delivered and I would like my money returned after five days of no delivery and having to spend hours on the phone with this company.

Business Response: This case has been completely resolved. We have tried to contact the customer multiple times and have not heard back as of today. We have left several voicemails and emails letting her know we would be happy to resolve the issue. At this time we have refunded our customer in the full amount of the order. We have also gone ahead and set up a complimentary arrangement that has been delivered to the recipient. We would like to consider this matter closed. Please let us know if there is anything else we can do regarding this case. Thank you

3/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Friday, March 4th, I called ###-###-#### to order flowers for same day delivery to my fiance at her place of employment. The flowers were never delivered. I contacted their customer service representatives several times Friday evening and Saturday. They told me they would call me or email me regarding a refund. Sunday morning I receive an email with confirmation of delivery to my fiance's place of employment. We drove 45 minutes to get the flowers and there was nothing delivered. The email confirmation # for delivery is ********. I went on line to track the order and the confirmation number "does not exist." I called again a total of 6 times on Sunday for a refund. Each representative I spoke with told me her name was Joy. Each time I called on Sunday I was told that she could not process a refund and offered me a credit for their service. I requested to speak with a manager. no one was available. I requested a corporate complaint phone number. I was told they could not provide me with one. During my conversation, I checked the pending transaction with my bank. I see that I was charged a pending amount of $73.80. The purchase price stated to me on Friday via phone was $29.99. Each representative that I have spoken with will not agree to refund my money and will not allow me to speak with someone from their management team. I have been hung up on countless times and have spent no less than 20 minutes on the phone each time I have attempted contact.

Desired Settlement: I am requesting a refund of the full dollar amount that I was charged, $73.80.

Business Response:

This case has been completely resolved. We were able to get in contact with our customer to let him know this was a complaint against ****** ***** not our company. We were able to provide him with the correct contact information. Please let us know if there is anything else we can do regarding this case.

Thank you

3/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: An order was placed on Thursday, March 3, 2016 for flowers. They were to be delivered to a location on March 5, 2016. The company assured me that this would not be a problem. On Friday, March 4, 2016 they contacted me to tell me that the arrangement that I had selected was not available. I settled on them creating an arrangement and delivering it on March 5, 2016. On the day that the delivery was to be made, March 5, 2016, I contacted them. It was approximately 02:00pm. I was checking to make sure that the flowers were delivered. At that time they advised me that the delivery was not possible due to the fact that they did not have the type of flowers that I requested. However I had not requested any particular flower. They advised me that a credit of 50% would be applied to my credit card and that the flowers would be delivered on Monday March 7, 2016. At no time did they contact me to let me know that they delivery was not going to be possible on the requested date.

Desired Settlement: To have my money refunded in full and an arrangement of flowers delivered to the requested address on Monday March 7, 2016 complete with an apology saying that they were sorry that we missed your birthday delivery date.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $51.99. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

3/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I googled same day flowers and fromyouflowers.com came up. "Rated best overall quality and price from CNBC" advertised on site. DO NOT ORDER FROM THIS COMPANY!!! Website advertised that "our representatives are instructed in empowered to fill a customer request in to do whatever it takes to satisfy them in exceed their service expectations. We know how important it is for a customer to know we are responding to their questions and concerns." 100% FALSE ADVERTISING!!! I ordered flowers and paid the same day fee. I called the customer service number to track the order and is a recording tells you to fill out the online form to track your order by entering order number and email address and they will respond within one hour. NO RESPONSE after two separate inquiries!!! I called the customer service line 5 times to try and talk to a live person. They put me on hold for 15 minutes to get a supervisor and said they would transfer me directly to a supervisor to help me and then transferred me to the automated number that tells you to track your order by filling out the online form! Each customer service rep tells you something different. The first customer service rep told me they had to transfer me to "sales" to track my order and there is no sales department--JUST A RECORDING!! The second customer service rep told me they could look up my order but could not send me a confirmation on the delivery...BECAUSE THE FLOWERS WERE NOT DELIVERED!!! The third customer service rep told me to call the recipient to see if the flowers were delivered...TERRIBLE CUSTOMER SERVICE AND EXTREMELY EMBARRASSING TO SUGGEST CALLING THE RECIPIENT ONLY TO FIND OUT THE FLOWERS WETE MOT DELIVERED!!!! SUPERVISORS DO NOT EXIST!! There are 498 complaints REPORTED on the BETTER BUSINESS BUREAU WEBSITE! I WILL NEVER ORDER FROM THIS WEBSITE AGAIN!!!

Desired Settlement: I would like a full refund posted to my account as they advertise a "100% customer satisfaction guarantee" on their website. I do not want a $15 gift card from the company like other dissatisfied customers as I will NEVER order from this company again.

Business Response:

This case has been completely resolved. We have spoken with our customer and have refunded the order in the full amount. We have also confirmed with our customer we will allow the recipient to keep the flowers.  The customer was very pleaesd with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you

3/21/2016 Problems with Product/Service
3/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered birthday flower arrangements online 3/15/16 with a "guaranteed" 3/16/16 delivery date. Received email confirming delivery on 3/16. On 3/17/16 spoke to intended recipient of flowers. Never received delivery. I checked there online tracking that stated had not received delivery confirmation from local florist. I called the customer service number. Recorded message said could not provide delivery information over phone to go online and email them. After waiting on hold almost 1 hour no representative ever answered I completed online inquiry. Received an email back saying they would investigate and get back to me quickly. After not hearing back after several hours emailed again saying unacceptable service I requested a refund. Received another email telling me to be patient they have to speak to local florist to get information then I can decide how to proceed. It is clear pattern of canned email responses. With repetitive same language. No one answers live calls. They can not confirm delivery when that is there entire business how is it possible not to confirm delivery?

Consumer Response:

Re: Complaint ID ********

 

Update:  Supervisor from the company contacted me directly on 3/ 19.   Apologized for the problem and also acknowledged that she was not sure why a resolution was promised to me so quickly by their agents and that should not have happened. Which was appreciated more than anything else because that was the central issue that I felt I could not trust anything they told me. 

Resolution promised:  Refund of the order in full. They will also contact the florist and have the flowers delivered free of charge.

 

I would like to keep the complaint open if possible until the refund is posted to my account.  Then at that time I will confirm in writing to the BBB of final resolution.

 

I thank you for your assistance with this matter.

*** *****

 

 

Sent from iPhone

 

 

Sent from iPhone

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

On 3-19-16, the complaint I filed against From You Flowers llc was resolved. Resolution was a full refund for the next day delivery of floral arrangement I purchased online that was not delivered. They also provided a free floral arrangement. 

 

Thank you for your assistance with this matter. 

****** *****



Sincerely,

****** *****

3/18/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: WHY HAS THIS COMPANY NOT BEEN SHUT DOWN YET? I had a very important flower arrangement due to be delivered on Friday, March 11. They failed to deliver and claim someone "misrouted" it. Judging by all the complaints and poor reviews, now I see this is a company "habit" and have no idea why this company is allowed to stay in business. They "claim" the flowers will be delivered today, but obviously it's too late and the arrangement will be in horrible condition. These are fresh flowers that can't withstand delays in delivery. This is an OUTRAGE.

Desired Settlement: I want a full refund of my purchase price.

Consumer Response:

To Whom It May Concern:

 

I filed an online complaint against this company located in Old Saybrook, CT on Monday, March 14 for failure to deliver flowers I ordered.  I am now willing to dismiss my complaint, as the company has done as I requested and refunded the full amount paid to my bank account.  Please let me know if you need any further information in this regard; I have not yet received a complaint number or any additional information from you.  Thank you.

 

******* ********


Business Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

3/17/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Called to order Zen Planter offered on website for daughter birthday. Called three weeks in advance as we are in WA state and she is in FL state. I wanted to be sure it would get there on time. When I called and selected 1 to place an order the phone was picked up immediately. I talked to a very nice gal who assured me the Zen Planter would be delivered on time and she would love it. It was a cool gift. Then came time for delivery. Not only did the delivery happen the NEXT day, on Feb. 24th, it was not what we ordered. At no time at all was I informed that a substitution would take place for our order, or I would have not ordered the item and ordered a different arrangement from a different company that we had found. The Zen Planter was Zen Planter : $54.99 Discount: -$11.00 Shipping/Service Fee: $14.99 Order Total: $58.98 What our daughter received was three plants in a basket. I called to three time each week since the delayed delivery, wanting to talk to someone. I was on the phone waiting for 30 -40 minutes each time! I even called one evening at 10 pmPST as they state they are open 24 hours day. The phone wait was 40 minutes. Today, 03.14.16, I waited 35 minutes and finally a lady answered. She said she was a supervior Camilla or something like that. I was mad, so i really didn't get her name. She blamed ME to not emailing the complaint in. I told her I wanted to talk to someone to find out why it's not the plant and why a day late? She would not answer my question. I asked to talk to her supervisor. She said she was the supervisor and no one else to talk to. She offered a voucher for more flowers. I asked how much. She went on to tell me how it's all my fault for calling so late after the delivery and that there was nothing they could do. She only stated they have a high volume of calls and that they get to each one as they can. She offered the credit voucher again and again I asked how much. She said do you want the voucher or not? I said I am trying to find out HOW MUCH the voucher is for? I wanted all my money back. To get money back she said that the needs the plant back. I said it's dead - it was a healthy to begin with. She said obviously it was not watered then. I said it was not what we ordered. She offered the voucher again and I asked how much is the voucher? She said $20.00. I told her her business sucks and hung up. I still want my money back please. We ordered a Zen Planter to be delivered on the 23 of Feb. 2016, and neither of these things happened. Order Details are: Expected delivery times are as follows: - Residential: 9 AM - 6 PM - Business: 9 AM - 5 PM Order Detail ============ Order Number: ******** Zen Planter : $54.99 Discount: -$11.00 Shipping/Service Fee: $14.99 Order Total: $58.98 Delivery Date: 02/23/2016 Delivery To: ****** * ***** ************ ************ **** *** * ***** ****** **** ******* ****** ** ***** Billing Information =================== Order Date: 02/09/2016 Order Total: $58.98 Payment Method: ********** XXXX-2550 Billing To: ***** ****r 44419 ** ***** ** ***** ***** ** *****

Desired Settlement: Would like full refund on ********** for the amount of 58.98 USD, and I will never order from them again.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we have also set up a $60.00 complimentary arrangement to be delivered to any recipient on any date. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

While I was only seeking a refund on my ********** (which of this writing has not yet happened, but the three days have not yet lapsed) - FromYouFlowers.com were very quick to respond and address the issue.
It is very nice to have another credit on my account as well, but it is the customer service response which I feel is also needing to be addressed, and it is.

When the refund hits my credit card, I will consider the issue closed.

Thank you all for working quickly on this issue and finding a satisfying resolve.

Sincerely,

***** *****

3/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company states that orders placed before 3pm are guaranteed same day delivery. I place the order for a floral arrangement for a family member in the hospital before 3 pm and was charged a same day delivery fee. At 7pm the flowers had not been delivered. I attempted to contact the company through their website and told that they would respond to me within 1 hour. They never responded. I attempted to call by telephone and received no answer to the customer service order inquiry number. The next morning, I again tried to contact them through the order tracking link on their website and was told that they would respond back to me within 1 hour. They did not respond back to me. I called their customer service phone number and after a lengthy period of time on hold finally spoke to a customer service representative. This was 2pm the next day and the arrangement still had not been delivered. I notified him that I wished to cancel the order and wanted my money refunded since the flowers have not been delivered as promised and because of the lack of communication from the company.

Desired Settlement: Immediate refund

Business Response: This case has been completely resolved. We have tried multiple times to contact our customer and as of today have had no luck. At this time we have credited her back in the full amount of the order. We have also emailed offering a future complimentary arrangement on behalf of our company in the amount of $40.00. We would be happy to send that arrangement out at any time to any recipient of her choice. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

3/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered from to be delivered on 3/8/16 for mothers birthday. Ordered & paid with confirmation weeks ahead. Flowers never delivered. Called company and they transfer everytime to an automated system stating that the issue needed to be place through the "we care" on their website. Promised to get a response within 1 hour. Waiting now 3 days. Call everyday & explain the problem & nobody can help. They can take orders but no help on missing or delivery issues. Terrible service & unreliable. Paid in full for nothing!!!

Desired Settlement: Refund. No point in delivery now

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. As an extended apology we have set up a $50.00 complimentary arrangement on behalf of our company with an apology letter. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

3/15/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers for my boss' birthday on 3/2/16 to be delivered on 3/4/16. I received a delivery confirmation on 3/5/16 stating the flowers were delivered. When I worked with her on 3/7/16, she said she never got them! I called twice on 3/8/16 to talk to someone about why they weren't delivered. Both unidentified representatives transferred me to an endless automated message instructing me to send an email to wecare@fromyouflowers.com, which I did. I also sent a message online to fromyouflowers.com to track the order. I was told I'd hear back in an hour, to no avail. This is so embarrassing and frustrating. They were for my BOSS. This company should be closed for taking peoples' personal information and money without providing the product that was ordered!

Desired Settlement: Due to the extreme embarrassment, I feel they should still deliver the bouquet free of charge for their huge error!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company, we will be sending out a complimentary arrangement valued at $50.00 to delivered to any recipient of their choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

3/15/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers Friday and was confirmed that they would show up that same day, they were not delivered. The next day I called customer service and was assured that it would be delivered before 6 pm, again it did not show up. I called customer service and the representative said there was nothing they could do.

Desired Settlement: The business needs to follow up with the customers and if they cannot deliver on time they need to let us know instead of me following up and getting frustrated.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card that can be used at anytime. The customer was very pleaesd with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

3/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a flower arrangement from his company, the product delivered looked nothing like what they advertised. I try contacting the company, the was no solution to my disadisfaction. Their response to me, was that the product was exactly what I ordered. This was a 75.00 flower arrangement that looked like a 20.00 arrangement. This was an embarrassment.

Desired Settlement: If this company doesn't seem to think here's anything wrong w their advertised product, then I should get a refund for a full amount. I'm not satisfied with their product, therefore I want my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

3/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I found this website where I could order flowers with same day delivery if I ordered before 5pm. I placed my order at 2pm. I wanted to send flowers to my sister who was in the hospital. She was discharged today and did NOT get any flowers yesterday. Today she said that the hospital called saying that flowers had come for her. The hospital gave the delivery person her home address. IT IS NOW ALMOST 4:30PM AND NO FLOWERS HAVE BEEN DELIVERED TO HER HOME. I am totally upset. She should have gotten them yesterday as promised in their ad

Desired Settlement: Since they were not delivered to her as promised, they need to give me a full refund

Consumer Response:

To Whom it May Concern:

Thank you. The problem has be taken care of satisfactorily

Sincerely, ******* ****

3/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered flowers for my wife's b-day on 2/23/2016 from send flowers.com. when I received the flowers I noticed they we're not the flowers I ordered. I called them and they said sorry for the inconvenience, we will send out the right flowers on 2/26/2016. The 26th came and no flowers. I called again and they said they will be there 2/27/2016, the 27th came and no flowers.(I'm done calling)

Desired Settlement: discount on billing

Business Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a standing complimentary arrangement valued at $50.00. The customer can send the complimentary arrangement out at any time to any recipient of his choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Saturday 2/27/16 I placed an order with FROMYOUFLOWERS.com for Same Day Delivery (order was placed at 9:15am). At 12:00pm I received a call from FROMYOUFLOWERS.com telling me that they do not have a florist in the area I wanted to send to and did I want the plants sent somewhere else. She said they did not have a florist within 30 miles of my requested area? She then offered to have flowers sent instead, but not until Tuesday. I requested an immediate refund. After 35 minutes of arguing with her (her name was Michelle), I finally couldn't take anymore and requested a manager. I was VERY CLEAR about the fact that I felt the company had committed fraud by selling me something that they did not have to sell. This wasn't that they didn't have a color or a certain flower - they didn't have a FLORIST! After another 30 minutes with Brittney the supervisor she assured me that my credit would be issued immediately and that I would be receiving a confirmation via email. Of course that never happened. I received two emails and a phone message from them since requesting that I call to discuss my order. I called today @ 9:16am. I was on hold to talk to someone for 10 minutes then when I did finally get someone, she put me on hold for 20 minutes. She also refused to give me her name. I finally received an email saying a credit had been issued yesterday, which I know is not the case since I talked to my credit card company at 9am this morning and no credit had been run against my credit card. My bank assured me that any charge or credit that is applied against my card number is immediately available for them to view. So I requested to speak to a supervisor. Natasha finally responded and I requested from her the confirmation number that my credit card company would have sent to confirm the receipt of credit. She said this is unavailable and that the Finance department that issues credits only works Monday - Friday. So how could a credit have been issued yesterday by them? This company is a SCAM and a FRAUD.

Desired Settlement: Refund and I want this company investigated for fraud.

Business Response:

Good Morning *******,

I’m writing in regards to case ID ********.  We have tried several times to contact our customer by phone and via email but the customer has requested at this time we no longer contact her. We would like to respect our customers wishes and will no longer proceed to contact her. The order unfortunately was unable to be delivered on the day our customer requested. Unfortunately the local florist we typically use in this area was on vacation without any notification made to our company.  We accept full responsibility as this was an error on our part and have refunded our customer in the full amount of $66.97 which processed that day. The customer did state the refund had not processed, but everything has been refunded on our end.  At this time we have also offered our customer a complimentary arrangement on behalf of our company as an extended apology, but again she has requested not to be contacted any further. We would also like to speak with our customer to provide her with an explanation of what happened as well.  If the customer does change her mind this is something we will honor at any time in the future. We would like to consider this matter closed. Please let us know if there is anything further we can do regarding this case.  Thank you.

Sincerely,

******

Consumer Response:


Complaint: ********

I am rejecting this response because:  The credit took 6 days to be run - it was not done the same day. I asked them to stop contacting me because in 3 days I received 6 voice messages and 4 emails - all from different people. And when I would call back, I was put on  hold or hung up on.

They offered to send an arrangement to the person I had originally ordered it for (that person was in the hospital - I had a another company deliver with NO ISSUES).  They offered me a $20 credit against another order (honestly-like I would ever order from this horrible company again).

Sincerely,
****** *****

Business Response:

I’m writing in regards to case ID ********. We heard back from our customer yesterday regarding the complaint. Our customer ****** and  has accepted a complimentary arrangement valued at $75.00 to be delivered to her on March 25th on behalf of our company. We are very happy that she is allowing us to further resolve the issue for her. We would like to consider this cased closed at this time. Please let us know if there is anything further we can do regarding this order.

Thank you for all of your time regarding this matter.

Sincerely,

******

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

3/10/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ORDERED SAME DAY FLOWERS WHICH NEVER WERE DELIVERED ON SATURDAY - I TRIED CALLING AND COULD NOT GET CUSTOMER SERVICE ONLY TOLD ME TO EMAIL WHICH I DID THEN THEY ONLY KEPT SENDING ME COUPONS FOR FUTURE BUYS. THEY FINALLY DELIVERED A SMALL VASE OF FLOWERS THAT LOOKED LIKE THEY PICKED FROM THE YARD NEXT DOOR ON MONDAY 5:50PM. IT DID NOT MATCH THE PICTURE THAT WAS ON THE WEBSITE

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is any thing else we can do regarding this case. Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me an apologized and said they would put the monies back into my account. This has not yet happened they said it could take several days however, there is a 14.99 deposit from them pending.

Sincerely,

****** ******

3/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I don't know where this company gets off giving my information out to a 3rd party and having them send me mindless, trashy magazines. So after calling the magazine company only to find out I have to call ********* to delete my "complimentary" subscription, I find out it was From You Flowers that gave my information away and signed me up for this "deal." To me, it is not complimentary or a deal to receive a weekly trash magazine to take up space in my mailbox, or to have others think that I am a mindless drone who reads this nonsense. I am also annoyed enough as it is that I had to waste my time making phone calls to end a subscription to something that I didn't want in the first place. I thought it was over, until this morning I received a phone call AND an email stating "Please contact customer service to speak directly to a supervisor, so we may reach the best solution available and resolve this issue as quickly as possible." What?! I placed an order for flowers, that was it!! I don't need this other nonsense and you wasting my time. I should bill this company for my wasted time! They definitely need to be closed down as a company. With this many negative reviews, how do they still have an accreditation?

Desired Settlement: Leave me alone!! No more phone calls, emails, and NO MORE "COMPLIMENTARY" (or otherwise) MAGAZINE SUBSCRIPTIONS or anything else!! If I want something, I will make the purchase myself. My time is also valuable and I don't have time to deal with this nonsense. Time is money.

Business Response:

This case has been completely resolved. At this time we have emailed our customer letting them know their email has been removed from any further solicitation.  The customer has requested we no longer contact them. We will honor the customers wishes, but want to conisder the case closed as the email has been removed. Please let us know if there is anything further we can do regarding this order.

Thank you

3/9/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed 3 orders from "From You Flowers" for my wife, mother, and mother in law for Valentines day. Everything has been fine, until last night I received a magazine subscription to ****** in the mail. I never requested this subscription and did some research and noticed other complaints about customer information from "From You Flowers' being sold to a company called "*********". I then decided to reach out to From You Flowers on Twitter and was told that there is a box that has to be unselected in order to not be part of that offer. Well, I do not remember that being an option and would not have missed it. Also, I just went through the order process again up until the "Submit Order" option and that is not an option that I was given. The company is doing something deceptive with my information and this should not be allowed. It will be hard for me to ever order from this company again, as my trust has been breached.

Desired Settlement: I would like a refund and for From You Flowers to remove me from this magazine subscription completely.

Business Response:

This case has been completely resolved. We have emailed our customer letting him know we have refunded his most recent order as a courtesy due to his email not being removed. At this time we have removed his email from any further solicitation and have sent an email confirming this as well. Please let us know if there is anything else we can do regarding this case.

Thank you

3/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The product that was delivered looked nothing like the pictures that were provided on the website.

Desired Settlement: I would either like a refund for the product or for this site to be ***** down due to numerous other complaints from unhappy customers

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also issued the customer a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

3/9/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on Thursday to be delivered that Saturday. The flowers never came Saturday so Sunday I checked online and the delivery status said they had not been delivered so I tried calling. After waiting 20 minutes I hung up and emailed the company (from you flowers) asking to cancel my order and for a refund because I ordered them for the last day my mother was in town. I still have yet to hear back from them.

Desired Settlement: I would like to cancel the order and receive a full refund.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a standing complimentary arrangement valued at $40.00. We have tried several times to reach out to our customer by leaving voicemails and emails, but as of today still have not heard back. We would like to consider this case closed and when the customer calls back we will be more than happy to assist them. Please let us know if there is anything else we can do regarding this case.

Thank you

3/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have received two orders from this company and both deliveries arrived dead. They want to blame the vendor but as I try to explain to them, you can't put cut fresh flowers in a box with no water and then place it in a hot UPS truck all day and expect the flowers are not going to die. I have asked them to PLEASE flag my name and address as one that does not want to receive flowers from them. Have not heard back. Is there anyway you can intervene? I don't want any replacement flowers, I just want them to stop any future orders. People pay a lot of money for the flowers only for me to pick out maybe one or two salvageable flowers and throw the rest away. I don't understand why they can't flag my home and work address so that if anyone wants to send flowers they can let them know that I have blocked orders from their company. Is there anything you can do?

Desired Settlement: Have the company block my addresses so that in the future if anyone tries to place an order, they are informed that they cannot accept the order.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****

Business Response:

This case has been completely resolved. Customer had placed three orders with our company and the  recipient claimed all three arrangemenets were dead upon arrival. We were able to reach out to our customer who had no prior knowledge of the issues, but we were happy to resolve it for him. We refunded two of the orders purchased through our company and have sent our customer a complimentary arrangmeent for the inconvenience. The customer was very pleased with this resolution. He did inform us the recipient doesn't want him to place anymore orders for her through our company, but thanked us for assisting him in the matter. Please let us know if there is anything else we can do regarding this case.

Thank you

3/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The flowers that I ordered for my girlfriend for Valentines Day looked nothing like the product as advertised. The flowers were wilting when I received them and were in poor condition. I could have gotten better flowers from the grocery store for half the price. I used this service expecting to get a higher quality product and instead was left with browning flowers that did little to impress. I expected much more from this service.

Desired Settlement: I would like a refund for the flowers I purchased. I was highly disapointed with the product as was my girlfriend.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with twenty dollar gift card to be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Product never received.

Desired Settlement: Refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. 


Thank you 

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I purchased an order online through ******************************** to surprise my Girlfriend during Valentine's day. I am located in the *********** and I just want my Girlfriend to receive flowers from me even if I'm far from her. So, I decided to purchase my order ahead of time or earlier before Valentine's day. I purchased my order Feb 12 and requested date to be delivered is on Valentine's day. Today is Feb 15 and still my order hasn't been delivered. I always get in touch with them through email asking for any updates regarding my order. However, I keep getting the same reply that they are going confirm my order through the local florist regarding the delivery. For now, I wouldn't want my order to go through as my request is supposed to be for Valentine's day. It wouldn't make any sense now if I pursue the order to be delivered. I actually wanted to give them until today Feb 15 but it seems that they don't have the slightest concern about my order and I have that feeling it wouldn't be delivered and so I decided to raise my complaint.

Desired Settlement: I just want a full refund.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $45.00 to be delivered to any recipient at any time. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a pastel colored bouquet to be delivered on Valentine's valentine's day that never showed up waited all day ruining all of our valentine's day plans. I have tried calling all that happens is that I wait for thirty minutes for customer service and then the company just hangs up on me, I have sent an email that hasn't been answered.

Desired Settlement: I would like the $108 back that I was charged since no services were rendered, and no product has been exchanged.

Business Response: This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on February 14th at 10:30 a.m. for same day delivery. At 8:41 p.m. I received an email saying that the flowers were delivered. I live with the recipient for whom I ordered the flowers and we were home all day. The flowers never came. After I received the delivery email I called to ask about the problem. I was told by an automated operator that the company is not able to answer any complaints over the phone and that I should contact them through email. I emailed the company regarding this issue., they did not address this issue in their reply.

Desired Settlement: I would like a refund for the flowers which were not delivered on February 14th 2016.

Business Response: This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.


Thank you 

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered Flowers from the website with delivery schedule on 02/12/2016 and they never arrived.

Desired Settlement: Deliver the order when promised !

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 that can be delivered at any time to any recipient of his choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a gift online from their website and the delivery date was set for February 11th. They issued me a order number but I wasn't able to track that order number at all. The date of the delivery came and the recipient who I ordered the gift for said that nothing ever showed up so I contacted customer service and they told me someone came to the address but no one was available and they didn't want to leave it at the door. The recipient told me that they were home all day and no one knocked or rang the doorbell and that no delivery showed at all so I contacted customer service again and they assured me that it will be delivered asap and still nothing has shown up at all they keep guaranteeing that the gift will be delivered but it never showed up

Desired Settlement: Refund my money back

Business Response: This case has been completely resolved. We have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is any else we can do regarding this case.

Thank you 

2/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Placed an order on www.fromyouflowers.com to be delivered on the 12 th of February my order number was #********. After placing it when i found out that the person i am sending it to wont be at work for another week i called them from my cell number *** *** **** and when you call them they say they record our calls i asked their customer representative if i wanted to cancel my order when and how can i do it. she told me to call us 24 hours before the order date we will cancel it and refund you. If they record customers calls this conversation must be recorded and would be with there company. i called them on the 10 th of February which is 48 hours before the departure date to cancel my order and they said we have already sent it. I argued with them that this is what your representative told me 24 hours before other wise i would have not taken the risk and cancelled my order the day i placed it The customer representative told me the only way to get your money back is that it goes to the office and as that person will not be there on that date it would be automatically rejected if that person is not present in the office which that person was not that day and wont be for the coming week .I again waited till the 12th and when i called them they told me we have delivered it to the office and given it to some receptionist Jones. the receiver was not present in office and they said we cant refund you. I told them that the whole purpose of sending the flowers was that the person i am sending to receives the fresh flowers i had provided them with the name and cell number of the receiver which they did not even contact. The point is i would have cancelled it and not taken the risk if the companies customer representative would not have misled me and told me that i can cancel it 24 hours before the delivery date. I just spent 83 dollars the person i sent to did not receive them and they gave them to some random person and misbehaved with me on the phone. They have my call records and if they record our calls one of there managers should look into them and hear clearly what there customer representative said to me about the order cancellation. This is what is written on there web site (From You Flowers, LLC offers a 90 day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us.We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. We are available 24 hours a day to help you). ************************************************** Kindly look into this matter this company should not mislead customers like this and treat them this way.

Desired Settlement: I would like them to refund me my whole amount. As they use ups for delivery and they delivered the product to some random person in the office they can deduct the delivery charges but the charges they deducted for the product should be refunded. Please make sure even that this company does not behave with there customers like this and make false promises like 100 percent money back guarantees.

Business Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

2/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Service offered is same-day delivery of flowers. They were priced at $49, with $15 in shipping and delivery, and $5 in tax. A few hours after the order was made I missed a phone call stating that no one was home to accept the delivery, so they (person delivering) were going to see if a neighbor could accept it, then leave a note if not. I called back and was informed that a note was left. When I asked why the flowers simply weren't left, I was told they were instructed not to leave flowers outside because of the weather. Well, this is an apartment building. Had they been left at the apartment door of the recipient, they would be inside. The recipient didn't arrive home until much later, and so is unable to pick up her flowers until next week. Two problems here. One, I paid for same-day shipping, and expect for them to be there. Two, the bouquet will be old and wilted by the time they are able to pick up the flowers themselves (which defeats the purpose of delivery). I have called and emailed the company, and have been reached with silence. No one will talk to me.

Desired Settlement: I require a refund in full if the business is unable to deliver a new, fresh bouquet Monday morning. I expect the recipient will be at work, and not at home, so they need to figure out how to leave them for her. If delivery is successful at a later date, I would like a refund of my delivery charge, as it was not held to the promise made. I don't see why I'm getting charged for a failed service.

Business Response:

This case has been completely resolved.. We have credited back the customer the $4.99, along with a twenty dollar gift card on behalf of our company. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

2/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 2/10/2016 I placed an order for delivery 2/11/16. I received an email from from you flowers on the evening of 2/11/16 stating my flowers were delivered. I called my partner and asked how she liked her flowers and at that time was bought to my attention their was nothing delivered. I contacted from you flowers via email 2/12/16 to inform them I have the delivery email but there was no actual delivery, I received no response. I think called on my hour lunch break at work to speak with someone for them to tell me an attempted delivery was made yesterday and today and no one was home. Which was a lie because my partner works from home so there's no reason she would miss the delivery. The lady on the phone told me once the delivery guy returned back to the shop they would figure out what happened and call me back, well that never happened. Then late this evening I received another email confirming delivery, called and asked my partner again if she'd received the flowers and nothing was delivered. I don't need the flowers or the lies anymore, I have decided to order flowers from a different company and have nothing further to do with this company! The best resolution on this is to simply refund me for the flowers and delivery!

Desired Settlement: Refund on the flowers and delivery charges!

Business Response:

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this case.

 

Thank you

2/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I Ordered flowers on 02/11/2016, paid additional same day delivery fee and was informed that flowers would be delivered by 5pm on that day. Delivery was never made or even attempted on such date. I contacted From you flowers to inquire about the flowers and was told that a delivery had been attempted at 3:45 and notice had been left at the recipients door. This was not true as I contacted my Mother-in-law and she advised that she had been home all day and delivery had not been attempted nor had a notice been left. I emailed the company several times with no response and called first thing in the morning the following day. I was informed that they would contact the florists and make sure that they would be delivered today. I called after 9am to follow up and they were still giving me the run around. They told me that they contacted the florists and they informed them that the recipient lived in a gated community that needed access to enter. This is not the case as the recipient lives in a apartment complex with public access. I was also told that they had left recipient numerous messages which is also untrue. After much time wasted on the phone the flowers were finally delivered at 12pm and they looked nothing like what I had paid for. I was embarrassed for what was actually delivered. The arrangement didn't have hardly any flowers, it was very pale and most of it consisted of greenery and fillers. I contacted customer service several times and they hung up on me after holding for 30 minutes.

Desired Settlement: I would like to be refunded as the arrangement looked very cheap, nothing like what I picked out and was not delivered on the same day as promised.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.


Thank you 

2/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers that were supposed to be delivered on the 7th of Feburary that never made it to their destination. After contacting the company via email and phone, all I received was a "sorry for the inconvenience" letter. No type of attempt redeliver the flowers was made or offered. I am in the process of seeking a refund now.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifty dollar complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to order flowers from this website. My card was charged twice and I never received a confirmation email or tracking number for my order. After I entered my card information the first time it said it was not able to accept and asked me to enter the information again, so I did. When I call this company I cannot get a hold of any representative. They have no hold music and its like they hung up. I should've read the reviews before using this company.

Desired Settlement: I would like my money refunded back, and no longer wish to continue business with this company.

Business Response: This case has been completely resolved. We have spoken with our customer and confirmed that the pending transactions will drop off. As an extended apology on behalf of our company we have gone ahead and emailed him a fifteen dollar gift card for the inconvenience. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered and paid for delivery of flowers, expedited to ensure it would arrive before the business closed. After the date of the selected delivery, I was informed no such delivery took place. When using the Track form on the website, twice, I received no response to my queries. Then, when contacting customer service, was only told the flowers were delivered and was given no other information. Flowers still haven't shown up. Never received of any confirmation of information, yet my card was still billed.

Desired Settlement: I'd rather they just finish the job I paid for. I would rather be contacted by email through my profile in their purchasing system as that is how I have logged all correspondence so far.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The product was Delivered to a DOCK of the Location not to the Main Entrance that would make Sense for Floral Deliveries. I have to have People in the Hospital Hunt down the Delivery. For the Cost of the product and paying extra from specific delivery this is unacceptable.

Desired Settlement: I would like to be compensated for the Delivery cost and the extra cost of specific Time Delivery.

Business Response: This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/26/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The delivery I ordered is for a school. When I talked with customer service they stated it would be sent out by 5pm. I informed them school dismisses at 2:30 and if they could not guarantee delivery before then that I needed it cancelled so I could find another company that could make the delivery on time. They refuse to cancel the order or refund my money. Nothing was mentioned when order was placed that once placed it would not be able to get cancelled.

Business Response: This case has been completely resolved. We have spoken with our customer and confirmed the order was delivered successfully. We have also emailed our customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.


Thank you 

2/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered my 85 year old mother the Celebrate Today bouquet and upgraded it to a deluxe arrangement for her birthday. She lives in another state so I sent a picture of what I ordered to my sister so she could see the arrangement. My sister sent me a picture of what was delivered and it wasn't even close to what I ordered,the number of flowers was sparse and didn't appear to be worth the $50 I paid. I called customer service, explained the issue and initially asked if I wanted the flowers "re-done"! I said no because my mother wouldn't understand what happened. Next, the rep called the florist while I was on hold. The customer service rep came back and told me that the florist used the description list for the arrangement. The florist said they would give me "a few dollars back" but that was all. If I wanted all my money back they would go to pick up the arrangement that was delivered to my mom! From you flowers said they would give me 50% back and the florist $10 so I would be charged $15 - for a product I didn't get and was done incorrectly!! Customer service rep asked that I email them the pictures I have, which I did but not sure how that will change what has already happened.

Desired Settlement: I should not have to pay anything for a product that wasn't even close to what I ordered and the company should give me a FULL refund not the partial one I received. IN ADDITION, NEITHER THE FLORIST NOR FROM YOU FLOWERS SHOULD NOT BE ENTITLED TO TAKE THE ARRANGEMENT BACK as they had said they would do if I wanted a full refund.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also set up a future complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thanks for your help in this matter!

Sincerely,

***** ********

2/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Tuesday February 16, 2016 I ordered an upgraded flower arrangement as well as a teddy bear to be delivered for my mother's birthday on Friday February 19, 2016. When I got home from work on Friday I called my parents and found out that the flowers had not been delivered. I contacted From You Flowers and was asked to hold while they checked on the delivery. When the person came back on the line I was told that I ordered purple flowers and the florist only had pink flowers and that they didn't have any teddy bears either. I was asked if they could make substitutions which I wasn't happy about but agreed to so that my mom would get some flowers for her birthday. She is suffering from a terminal dementia condition and our family is trying hard to make every event we have left special. Then the customer service rep said "by the way, the florist is closing at 5:00 and as its 4:30 already the delivery won't be there today". I pretty much lost it at that point. They have had this order for days and never bothered to call and ask to make substitutions. They were never going to send flowers to my mom, nor were they going to contact me. I used my ****** account to order these flowers and the money has been gone from my account since I ordered them on Tuesday. I am extremely upset and demanded a full and complete refund. I have contacted *** *** and filed a claim with them. They, *** ***, advised that they had not received a refund attempt from From You Flowers. I understand that this has all happened in the last two hours but I am furious. These people advertised a product and service they had no intention or ability to provide. They took my money and my good faith and provided nothing in return.

Desired Settlement: I feel this business should be investigated for fraudulent advertising and that they should have a legal responsibility to provide the product and service that they are accepting ***ment for. I want my money back and I want them to correct their advertising so that people are not ***ing for products and services that this company cannot provide.

Business Response: This case has been completely resolved. We have spoken with our customer and have credited the order back in full.  As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******

2/24/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 11 at approx. 2pm, I purchased a Birthday bouquet to be delivered ON THAT SAME DAY, and even paid an additional charge to ensure such. The address given was a business address, and the business option was selected, making the final delivery time, according to company website, 5pm that day. At 3:55pm i'd become concerned my friend did not receive her flower bouquet, so I completed the status request form, as instructed on website. At 4:30, after not receiving a response back. i called the customer service line. The individual I spoke with, told me that because I did not include a Business name, they were unaware it was a business address and needed to be delivered by 5pm. I told the gentleman, I indeed selected the Business field on site, and the Business name was not a required field. If that is what they are using to determine whether a delivery is in fact a business or home address, the field would HAVE TO BE a required choice. The gentleman told me there was no way they could get there by close of business, and i told him that absolutely was not acceptable to me, as I specifically chose their business to deliver because of the same day ability. The flowers were for a Birthday, and needed to be delivered on that birthday. He told me the best they could do would be to deliver them to a home address, by 7pm that night. I put him on hold and got a home address for the flowers to be delivered to. He also informed me that the flower assortment would be comprable to what i'd purchased, but not what i had purchased. Again, i objected, and he told me I could get the flowers from somewhere else if I desired. This obviously was no longer a possibility because of the time of day it now was. I agreed to the delivery of the 'similar' flowers, to be delivered to a home address, no later than 7pm on Feb 11. On Feb 12th at 9am, after I was informed my friend received no delivery from me,l I called the customer service line again, and told them immediately cancel my order and refund the full amount of purchase ($ 74.09) to my credit card. The woman looked my order up, apologized and told me i'd receive a refund within 3-5 days. On Friday Feb 12th at 6:45pm, i received an email confirmation of order delivery. I immediately emailed the business, and told them the order had been cancelled and i wanted my money refunded. Flowers a day after the intended recipients birthday AFTER i'd cancelled the order wasn't going to suffice.

Desired Settlement: As per the policy on their website 'Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers Will Be Delivered Today', From you Flowers is in breach of promise and has falsely advertised a service they did not provide. I respectfully request the full amount paid, including Same day fee, Shipping and Handling, and Tax, be refunded immediately. This whole transaction has been a nightmare, a birthday gift i entrusted From You Flowers to deliver, as promised was not done and i want a full refund of monies paid. Thank you

Business Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order for the non delivery. As an extended apology on behalf of our company we have honored a fifty dollar complimentary arrangement to be delivered at anytime, to any recipient of their choice. The customer was very pleased with the resolution.  Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

2/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a standard arrangement from the for delivery on 2.17.16. The arrangement received looks nothing like what they advertised. Numerous emails back and forth accomplished nothing. I was told that the arrangement was shipped with buds. Not true. I was told the product description said they could substitute basically what they wanted. Not true. I was finally told that the shabby arrangement delivered was comparable to what their picture and description showed. Not true.They propose a credit 8.00 and a 10.00 gift certificate to use when I order again. I would never order from them again. Customer service reps Chris and April did nothing but send me "canned responses".

Desired Settlement: Due to the shabby arrangement that was delivered on what was a very important day, I want my money back. What they did was falsely advertised a product.

Business Response: This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order, along with a $10.00 gift card that can be used at any time. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

2/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for delivery on 02/13/2016. They were not delivered.

Desired Settlement: I would like a refund, but more importantly, I would like the business to be honest. If they couldn't deliver the flowers, they should have indicated as such. And if they promise 24/7 telephone customer service, they should provide it.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used on a future purchase. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

 

Thank you

Consumer Response:
Complaint: ********

I am rejecting this response because I'm still waiting for my account to be credited.  I don't want the gift card or flowers.  I just want my money back.

Sincerely,

**** ****

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent the customer a $20.00 gift card that can be used at any time. As an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i was told i would receive a full refund but never received it the products i ordered were dead on arival after 2 delivery atemps

Desired Settlement: i would like my full refund as promissed

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Complaint: ********

I am rejecting this response because:

Sincerely,

******* ******** ive never been refunded yet nor seen any changes in my credit card account of a refund

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card that can be used at any time. The customer was very pleased with this resolution.  Please let us know if there is anything else we can do regarding this case.

Thank you

2/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet for my sister to surprise her from her husband from their website on Saturday. I selected the delivery date of Tuesday 2/16/16 and informed my brother in law. My sister took the day off of work to wait for her surprise at home. I received a call from this company at 2:22 P.M. letting me know that I was to call before 3 PM if I wanted them to send me a replacement bouquet by tomorrow because the product they offered was not available. The person on the phone did not leave a call back number and the number they called me from was simply 752-0. I work night shift at a hospital so I did not receive the voicemail until 3:30 P.M. because that's the time I woke up. I looked up their phone number and called. After a few short minutes I told the person who answered that I was upset because they didn't have the arrangement available, they called me 38 minutes before 3 pm to rearrange another delivery time and that my sister had her heart set on these flowers and I wanted her to have them. She offered to get me a different arrangement and I refused because that's not what I had ordered. After putting me on hold she told me she could get me an arrangement sent to my sisters house by tomorrow from a local florist. I replied, will she receive the ones that I ordered when they become available as well and she said no we are not sending you two arrangements. I informed her that I was not satisfied and wanted a refund. She put me on hold and after a few seconds came back and told me your refund will be back in your account in one business day. Then hung up on me. No apology, no thank you for your service, nothing. What type of business are they running where not only did they not even attempt to remedy a problem that they created by selling a product that they had out of stock, but where their employees don't leave call back numbers and hang up on people who are upset because of a mistake that was on their part. I could've gotten the flowers from another website and send to my sister by Tuesday but I picked them and this is what I ended up with. I would like the company to acknowledge the issue and get me some sort of remedy because I feel like I was treated with much disrespect and nothing was even offered in order to solve the issue they created. I had to call my sister and her husband and explain to them why the roses I ordered for her weren't going to be there and to let my sister know that she should probably go to work tomorrow as nothing will be coming for her after she had spent the day gushing about her surprise. Very disappointed.

Desired Settlement: I want this business to make it right. I was disregarded by your employees and nothing was offered as a remedy. Offering to get me an arrangement from a local florist is not a remedy. I could've done that myself instead of choosing to order from your website. The reason I ordered the arrangement that I did was because it was unique and not available locally.

Business Response:

This case has been completely resolved. We have credited back our customer in the full amount of their order.  As an extended apology, on behalf of our company we will aslo be sending out a complimentary arrangement valued at $51.99 to be used at anytime.  We went ahead and emailed the customer a twenty dollar gift card that can also be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
********* *********

2/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is a incredibly horribly run business. Ordered flowers for my daughter weeks before valentines day. To be delivered 4 days before valentines to avoid delivery issues. Did not get delivered the first day the were to be delivered, did not get delivered the second day. Can not get anyone on the phone. The phone number gives you a automated response not to expect to track a delivery on the phone. Go to the site and email, You email and get a auto generated response that says they can not give you a confirmation, they give you the general hours of delivery and that is it. This business sucks!!!!!!!!

Desired Settlement: I eventually cancelled the order, Better not get charged, but then paid extra from another florist to get flowers to my daughter by valentines. This messes with people who are counting on a service. Better Business Bureau better do something. Rated an A my $%%^&*&*.

Business Response:

This case has been completely resolved. We have credited back the customer fifty percent off of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes they were very kind and helpful. Maybe the holiday just had them weighed down.

Sincerely,

****** ***********

2/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today February 8, 2016 I got an email from Fromyouflowers & and proceeded to purchase or attempt to purchase a bouquet of flowers. In my email when I pulled up the link they sent me it took me to a website that allowed me to select a bouquet of flowers and had a price point for those flowers listed on the website. On the top of the website they had listed a reminder that I could type in a coupon code **** for a $13.65 Credit. The bouquet that I was interested in purchasing showed their price point of $26.34, now being that I have ordered from them before I know ahead of time that they are going to charge $14.99 for shipping/processing. So... Here's where the fun begins - ($26.34-$13.65+$14.99=$27.68) - at least that's what's represented by the price points on their website & I also had a $20.00 credit in the form of a gift certificate due to the fact that the last order I placed with them they sent an entirely different bouquet than I had purchased. So $27.68 - $20.00 gift certificate = $7.68 balance due at this point, & well this is where it gets weird - their online checkout was trying to charge me $21.34 At this point I was confused why there was a difference in price point upon checkout so I contacted customer service and explained to them my dilemma - The first woman that I spoke with was very rude in her tone & she kept talking over me and tried arguing that the reason why I had that $26.34 price point was because I went through my email and they had applied that $13.65 credit to the bouquet and that was what the website was showing supposedly, so at that point I opened up a separate browser I went directly to their website as opposed to clicking link in email and low and behold that same exact price point was offered wether going directly to their website or when I pulled it up in email therefore validating my point and discrediting hers that the price point was different listed directly on the site. Anytime that I would ask a question she would immediate put me on hold as opposed to just answering the question. When she finally got back on the phone I had informed her that I felt that these antics were bait and switch maneuvers and told her that I was not happy with the response that she was trying to give and asked to speak with a supervisor. Upon speaking with the supervisor her name was Alexandria L****** she proceeded to try and take the same stance as the previous CSR and told me that they as a company do not double discount. My point was that they had an illustrated price listed and visible on their website for a bouquet of flowers. Above and beyond that they had a coupon code listed on their website for that $13.65 so if you were going to try to take the stance that the $13.65 is already included as a discount then why is it they had eight other Bouquet's with the regular price scratched out and the current price with various price point differences that did not equal $13.65? Hence the reason why am making a complaint, their website and their practices are misleading and in my eyes is a bait and switch scam. I have screenshots of their website the price points and my gift certificate code which ultimately doesn't take a rocket scientist to look at the math and the way that their price points are illustrated online to come up with any other conclusion other than they are trying to pull a fast one.

Desired Settlement: My desired outcome is that they change their visible online prices to collectively show retail price point & then offer a coupon in addition as opposed to the misleading & false price point illustration currently visible. I would also like them to honor the price point illustrated for the bouquet ($26.34) minus the ($13.65 coupon code Van1) plus their ($14.99 shipping) & minus my gift certificate (gift certificate #********* - $20) for a Grand Total of $7.68 - I think them owning up & resolving this as stated with an apology is the correct way to conduct business from a repeat customer. I am going this route in hopes they come to their senses & recognize their errors & act accordingly because if they choose to fight or not resolve I will take my screenshots & fwd to FTC for review & let them decide on the misleading representation they currently project. My hopes are that they honor their errors..... **** ******

Business Response: This case has been completely resolved. We were able to reach out to our customer and take the order for him. We honored the gift card he had from a previous order, along with waiving the shipping fees. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

2/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the 'stunning pink lilies' for my partners grandmother funeral. Pink was her favorite color. Once the flowers arrived they were not pink at all. They were spring yellow. After haggling with customer service for 30 minutes (which is the last thing you want to do right after a funeral) they only gave me $30 off my total of $68. I'm still out almost $40 for a product I didn't pay for. I don't understand how I still had to pay for a product that I did not order. If I would have known I was getting spring yellow for a funeral, I would have changed them to white. And when i asked customer service why they got delivered as spring yellow she simply said "The florist chose to send 'fillers' Bc she must not of had pink lilies." Yet nobody called me to let me know ahead of time or ask if I wanted different ones.

Desired Settlement: I wish to receive a FULL refund. I did not pay for nor did I want spring yellow flowers at a funeral.

Business Response: This case has been completely resolved. We have spoken with our customer and have refunded the order in full. As an extended apology our company will also be sending out a complimentary bouquet in the amount of $50.00 to be delivered at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/19/2016 Delivery Issues | Complaint Details Unavailable
2/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a beautiful bouquet of flowers for my wife. However when she got them they looked NOTHING like the photo. I had spent 61.73 on these flowers and felt they should look like what I ordered. I guess you use local florist and I advised to never use this florist again. The flowers were so disappointing. I would like to add a photo to show you the difference between what I ordered and what my wife received, but that it is not possible. So I email the company and a Rep ask me to be specific about my order, first the differences what I ordered and what I received second there are so many sunburns on my flowers such as roses. I also start a complain report in BBB if my complain is not address.

Desired Settlement: Business should serve the same product what they advertise in their website.

Consumer Response:

Complaint submitted on 2/17/2016 against From You Flowers, LLC.  My complaint was assigned ID ********.

The company issues full refund so I would like to cancel my complaint. 

Thanks

--

******* ******

2/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MY SISTER AND I ORDERED FLOWERS FOR MY NEPHEWS MEMORIAL SERVICE. MY FLOWERS ARRIVED WILTED, IN A CARDBOARD CONTAINER AND NO RIBBON. WE SENT THE FLOWERS BACK. THEY NEVER ORDERED MY SISTERS FLOWERS. EMAIL CONFIRMATION FROM THEM SAID THEY DID BUT TRACKING SAYS THEY DIDN'T. WHEN WE CALLED WE WERE HUNG UP ON. WE CALLED FOR 30 MINUTES AND FROM 4 DIFFERENT PHONES. SO I CANCELLED WITH MY BANK AND HAVE YET TO GET ANY MONEY BACK. THEY SAY 100% SATISFACTION GUARENTEED BUT I GUESS THAT'S ONLY IF THEY DON'T HANG UP ON YOU. MY NEPHEWS SERVICE WAS AT 5PM FEB. 11, 2016. THANK GOD WE FOUND A FLORIST WHO WAS ACCOMMODATING AND SYMPATHETIC TO MAKE FLOWERS FOR US AT THE LAST MINUTE. WE DIDN'T NEED THE STRESS OF RUNNING AROUND TO GET LAST MINUTE FLOWERS. THE PLACE WE HAD THE SERVICE CALLED THE NEXT DAY TO SAY THERE WAS A DELIVERY FOR THE SERVICES. TOLD THEM TO SEND THEM BACK.

Desired Settlement: I WOULD LIKE MY MONEY REFUNDED RIGHT AWAY.

Consumer Response:

I would like to inform you that from you flowers has refunded my money in full and is looking into the matter regarding my unfortunate incident.  All issues have been resolved to my satisfaction.  Thank you, **** *******

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount for both of the orders due to the non-delivery. We have set up two complimentary arrangements to the value of $120.00 to be delivered at any time and to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Thank you

2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers at 11:33 am on 02/09/2016 for my sister in law because her sister just died. I payed extra to have same day delivery. It started that delivery time was 9am-6pm for residental. It's now 8pm and I called from you flowers to ask why the flowers were not delivered and to have the name of the florist they sub the work out to in midway ga. They said they can't disclose that information. Then told me my delivery date was 9/10/2016 as I was looking at the fee for same day delivery and the date of delivery on my receipt for 02/09/2016. Andrew (the rep at from you flowers) said he would upgrade the arrangement. And asked me what time I want the flowers delivered. I told him now at 6pm when I payed for them to be delivered. I asked to have the order cancelled and my money returned and that's when he said they will upgrade. I saw the upgrades they gave other people and I am not interested at all.

Desired Settlement: I would like my money back and for someone to shut this site down before more people get scammed like I just did. I should of read the reviews before I ordered BC they apparently do this to everyone who orders. I saw someone else write they got a upgrade for the same issue I am having and it looked nothing like the picture that we see when we order. Grocery stores do better arrangements then From You Flowers does.

Business Response: This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a fifteen dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $60.00. Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am currently still waiting for the reimbursement they did say it would take 1-3 business days for it to show. Today is the 3rd day so I will wait and see. The flowers were sent to my sister in law and I appreciate Robin from From You Flowers for helping me fix this situation.


Sincerely,

****** *****

2/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a fruit basket for family because of a death within the family. A day after my order I get a email stating that they could not find a florist in the area and recommended I get flowers instead. At the time I didn't have much of a choice since the funeral was the next day. So I sent a email stating what type of flower arrangement I wanted and got a email back stating to call them. I called the customer service and she tried helping and was really confused about what to do so she ended making a second order which was flowers. I told her not to cancel the first because my money will not directly come back to my account. She stated that they would just keep the first order in the system in place of the second order which were flowers. Next she said that there was a price difference of $17 dollars and I asked so do I have to do another credit card purchase? Got placed on hold for while. In conclusion she said that everything would be tooken care of the flowers would be there on time after I reminded her about customer courtesy. The day of the funeral I get at text stating unfortunately we didn't have a florist in the area. Sorry

Desired Settlement: I would like what I first ordered on the websites which was a fruit basket sent to the church and a complimentary fruit basket to the family stating a apology. Two fruit baskets sent because of all the confusion and also the family and the church waiting for the delivery.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement valued at $75.00 on behalf of our company. We let the customer know she can place this order at anytime to any recipient of her choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Fromyouflowers WITHOUT PERMISSION sold/gave my information to ***** *** which is now sending me subscriptions to numerous magazines I did NOT subscribe to, using my information provided to Fromyouflowers.com while purchasing flowers. The use of my personal address, as well as credit card billing address (and credit card information) to purchase and subscribe to products without my consent or knowledge is identity theft and fraud.

Desired Settlement: I need full disclosure on WHO and HOW MANY companies have been provided my personal information for purchases WITHOUT MY CONSENT and the exact uses of my personal information. I have to cancel my credit card now and put out a fraud alert - all of which is due to the improper use of sensitive and private information perpetrated by Fromyouflowers.com .

Business Response: This case has been completely resolved. We have gone ahead and removed the customers email to ensure no more promotional emails are being sent. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you

Business Response: This case has been completely resolved. We have gone ahead and removed the customers email to ensure no more promotional emails are being sent. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Also, the company in question FromyouFlowers.com contacted me today to apologize for the misunderstanding, to ensure that none of my sensitive information was given to ***** ***s, and that they would contact ***** ***s on my behalf and cancel any subscriptions made in my name. 

Sincerely,

****** ********

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Also, the company in question FromyouFlowers.com contacted me today to apologize for the misunderstanding, to ensure that none of my sensitive information was given to ***** ***s, and that they would contact ***** ***s on my behalf and cancel any subscriptions made in my name. 

Sincerely,

****** ********

2/10/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a friends birthday on Thursday, February 4th to be delivered on Friday, February 5th. There are 2 locations I could have had them sent to. It wasn't until I called my friend the next day that I found out she never received them. I called that night to find out why she didn't get the flowers and waited over 10 minutes to speak to someone and had to hang up before anyone picked up. I called today when I had time to wait for someone to pick up. The girl said that they were delivered at 6:32 pm on the 5th. When ordering the flowers I was concerned about what time they would be delivered. It was noted on their website that they deliver until 5:00 pm for businesses and 6:00 pm for residential. She gets off at 6:00 so i knew it would be fine. I even put that it was a business and not residential for that reason. When speaking to the girl I found out they were delivered to 1 of the 2 locations she wasn't at. I don't understand why they didn't call me when they realized she wasn't there. She said that they kist left the flowers. Normally, they make sure they get to the right person. They should have called me so that I could've come to get the flowers because who knows what happened to them since they "just left them there." I called that location and spoke with the manager and he said their store never received flowers. He said "I'm the owner, I would have seen the flowers had they arrived". The girl I was speaking to who was clearly new, as I could hear her asking someone what to say, said all they could do was give me a $15 credit. $15 only covers shipping with their flowers. And what was I going to do, order more flowers and hope that they show up? No. $15 was not acceptable to me.

Desired Settlement: I would prefer they just deliver the flowers that I purchased to her. But I would accept a full refund as well.

Business Response: This case has been completely resolved. We have spoken with our customer and have refunded the service charge of $14.99. As an extended apology on behalf of our company we have also emailed the customer a twenty dollar gift card that can be used at anytime for a future purchase. Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

2/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my daughters bday on 1/27/16 and paid to have the order expedited. The flowers were not sent as they "missed the truck" Order was placed before any shops opened. Order was then sent to deliver to another address. Was told after my 4th phone call that no florist would deliver. Finally this afternoon flowers were delivered after 6 phone calls and 5 emails, all with no call back from the company. The flowers which were delivered were an embarrassment and nothing at all like what I ordered. They were someones leftover flowers. When I asked for a full refund as stated in their website, she offered me a 30% refund. When I demanded a full refund and read their website to an EMPLOYEE of this company she had to put me on hold to authorize it. I will never use this company again. Horrible customer service from the start.

Desired Settlement: I was offered a full refund after I demanded one and was then told it would take up to 3 business days to get it. They are quick to take my money but not to refund it

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. The customer was very pleased with both resolutions. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/9/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed an order on Saturday January 23rd that was to be delivered on the following day Sunday January 24th for the death of a loved one.. By the late afternoon of January 26th (6 pm EST) the flowers still had not been delivered. Called customer service and was assured by a gentleman that flowers would be at funeral home the following day ( 1-26-16) by 10 AM , by 1pm flowers were yet to be sent out. I even called the funeral home directly to check on delivery as FROM YOU FLOWERS were not keeping me up to date by email or phone. ****** ***** funeral home confirmed there were NO deliveries made...again I called customer service and after speaking to a supervisor was again assured my delivery would be at the funeral home by 4Pm.......at 9:30 pm I received an email stating failure to deliver flowers once again and to top it off the florist would be substituting an arraignment different than I paid for. It is 7:37 amEST and there are no flowers for an ***** ****** at ****** ***** funeral home. This order was for two separate flower arraignments , neither have been delivered.

Desired Settlement: After repeated assurances and failures of delivery plus the fact my order was changed without my permission I feel a reasonable refund is in order. A grieving family has been denied my condolences because of From you flowers negligence .

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We also confirmed that both of her orders did arrive to the funeral home. At this time as an extended apology we have also emailed her a fifteen dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 1/14 I ordered a floral delivery to be made for a friends birthday, I was excited looking forward to surprising her for her birthday, I was told they would be delivered that same day by 6pm. The next day I noticed, I didn't receive a "thank you" call from my friend which was odd, I called Fromyouflower.com to get the status of delivery and they confirmed the delivery was made. After speaking to my friend that I had set up to receive the delivery a few days later, the delivery was NEVER made. I then called back 1/18 to complain and resolve this matter, talked to customer service rep. named Sarah, she reassured me she would contact the florist and request proof of delivery and return my call the next day. That never happened, so I had to make time to call in again 1/19 was on hold for 20 minutes waiting to speak to someone. Finally talked to customer service rep. Kelly requesting a manager and I was told the manager's line was busy. Feeling uneasy that this company has my credit card info and has charged my card for the delivery yet no service/delivery was provided. I requested my money back and she stated I should see it in 3-5 days. This is unacceptable. Such a hassle this has become from trying to do something nice to A MAJOR disappointment. Horrible customer service. Companies should not be able to operate like this.

Desired Settlement: refund, and to warn consumers about this companies track record.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifty dollar complimentary arrangement. Please let us know if there is anything else we can do regarding this case.


Thank you 

2/1/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a coworker with an inoperable liver tumor. My total was around $55.00. The flowers were never delivered and when I spoke with customer service rep she told me my flowers were delivered at 3:30pm.....It was almost 5pm when I called them.There were no flowers ever delivered. The rep offered me next day delivery and an upgrade on the flowers. Why would she offer me next day delivery and a upgrade on flowers that were supposedly already delivered??? GOOD QUESTION...that is because they were not delivered. This company seems more than happy to take people's money for flowers and other gift items with no intention of ever delivering. I read the reviews after I got off of the phone with the rep and couldn't believe what I was reading. They love to not deliver flowers to funerals...lots of reviews on that...well lets be honest they just love not to deliver your flowers, and if they do....it will be completely wrong in every way shape and form.

Desired Settlement: Since I already contacted my bank to stop payment and file a claim on the money they basically stole from me, no refund is needed. However I would like for them to deliver and extra elaborate floral arraignment filled with beautiful flowers...roses of all colors, lilies, calla lily, orchid, and what ever else they can put in there to make it as beautiful as it can be and delivered to my dying friend who was supposed to receive they flowers I ordered and paid for that were never delivered.

Business Response: This case has been resolved. We have reached out to the customer and refunded the order in full.  We will also be sending out a complimentary arrangement on behalf of our company as an extended apology in the amount of $75.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a beautiful bouquet of flowers for a friend of mine. However when she got them they looked NOTHING like the photo. From You Flowers offered to give me $10.00 off my next order which I kindly refused because I had spent 61.00 on these flowers and felt they should look like what I ordered. They then offered to send a fresh bouquet. I asked that they wait until they had the correct vase and flowers or simply refund my money and I would order from another company with the exact same arrangement; however, they refused and sent another bouquet which was slightly better, but still nothing like the first. They use local florist and I advised them to never use this florist again. The flowers were so disappointing. I would like to add a photo to show you the difference between what I ordered and what my friend received, but that it not possible, so please follow the posted link to see the issue I have with your own eyes because it is hard to see why someone would be so upset about flowers without seeing it yourself. file:*********************************************

Desired Settlement: Refund of purchase price of flowers

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have spoken with our customer and the recipient has received both deliveries. We have also given the customer a twenty dollar credit towards a future purchase that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:

I would like to drop complaint number ID ******** against From You Flowers. They refunded my money in full and agreed that the flowers were simply not up to their normal standards. So I do not want this complaint on their record if possible.

** *** *** ***** ** ***** *** ****** ******** ****** *********************** ******

 

1/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I would not reccomend anyone use this company to deliver your flowers. They completely ruined my uncle funeral. I paid the extra fee for them to show up before 12pm which they guaranteed, they showed up 45 minutes later than promised after everyone was already at the burial site. With me being unable to make it because i am out of state, it was planned for my uncles sister to read my card in front if everyone since he was my best friend and place the card in his casket do that he may be buried with it. Since they we're LATE this did not it happen and no one can not even find the flowers or the card. At first they tried to just refund me 5 bucks and a 15$ gift card. They did resolve the issue but my uncles funeral is ruined. You messed up my last gift to my uncle. I am affiliated with a huge blog site. I will be sure to share my experience with my following of over $1.3 Million followers.

Desired Settlement: For them to properly compensate for my loss. I didn't just pay for a service I paid for a guarantee that I did not receive.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of their order. As an extended apology we will also be sending out a $50.00 complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

1/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Worst "arrangement I've ever seen. Company refused to reimburse me and is sending another arrangement. Can't imagine it will be better than the first one. Customer service showed NO interest in helping me or any empathy about how humiliating it was that my grieving friend was sent these wilted thrown together stalks.

Desired Settlement: I want a full refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We will also be sending out a future complimentary arrangement valued at $55.00, as an extended apology on behalf of our company, that can be sent at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 

1/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a flower arrangement from; "From You Flowers" for a friend of mine who lost their father. I received a conformation that it was delivered on Dec. 17th. I then hear from my friend that it never arrived. I called the customer service number on their website and told them the issue and they said all they could do is refund me the fee charge and give me a gift card that never expires because I waited too long to call. I never would have waited this long to dispute the charge if I had not received the email conformation. They email said it was delivered on the 17th of December and they billed me on the 21st of December. I spent over $65 on the arrangement!

Desired Settlement: I want all of my money back for that purchase. It is not my fault I called so late. They sent a confimation of delivery.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company will also be sending out a complimentary arrangement valued at $50.00.  Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

1/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I paid to have flowers delivered on Saturday. The vendor sent me an email that they were delivered. They never had been. They then did not offer to send flowers sunday instead monday. Today is monday and flowers have not and will not be delivered.

Desired Settlement: I want them to get the flowers - this is terrible service. I want my money completely refunded - including the time I have wasted in my life trying to get this resolved via both email and phone.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty-five dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.


Thank you  

Consumer Response:
Complaint: ********

I am rejecting this response because:


I was absolutely not satisfied with their response and there  was no complimentary order sent.  I made it very very very clear I was not satisfied.  There was no complimentary bouquet either.

They are lying and they have bad business practices.

Sincerely,

******* *******

Business Response:

Good Morning *******,

I’m writing in regards to case ID ********. The original complaint filed was due to a non-delivery. We contacted our customer right away and made sure she had been refunded in full for the order. At that time we had also offered her a complimentary to be delivered to the recipient in the amount of $40.00, along with a $25.00 gift card. We reached out to our local florist and delivery was made to the recipient on January 5th at 1:30pm. The customer emailed in upset that the arrangement contained mostly carnations. We have since tried to offer another complimentary arrangement due to the first one being unsatisfactory.  We have made numerous attempts via email and left three voicemails for the customer to contact us back. Our customer has responded via email letting us know she would not like another arrangement nor any more calls or emails from this company. If the customer decides in the future she would like another complimentary arrangement sent we will be happy to still honor our initial offer. We will honor the customers request and not continue to contact her. We would like to consider this case closed. Please let us know if there is anything else we can do to further assist with this order.

Thank you so much for your time

1/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had the worst experience with this flower company I order a Christmas flower bouquet for my 90 year old grandma she's been sick and this may be her last I wanted to go big so order the premium flowers of the one they I liked schedule the delivery for the 23 to ensure she got them on time for Christmas, on the evening of the 23rd I received a call to tell me that they made a mistake and could not deliver on the 23rd that maybe on the 24 or 26 if not for sure the 28 I was so upset at this point I cant even get another company to deliver an she offer an upgrade and an apology letter I was not happy I had already order the biggest size but anyways I let it go I really wanted my grandma to have her flowers so I call her and apologize my self, I call again on the 28th to see if she liked her flowers to find out that no flowers were deliver I email and they finally delivered on the 29th to my surprise it was not what I had order! it was a puny lame with out the roses that I had order. I email again and they tell me it was a complementary bouquet the 29.99 the cheapest one they have because they were giving me a refund. First of all I did not requested a refund they on there own decision cancelled my order and issue a refund I wanted the flowers extra large that I order for my sick grandma and they give me this cheap lame punny arrangement 6 days later the worst ever service DO NOT USED THEM THEY NEED TO BE OUT OF BUSSINESS

Desired Settlement: That my grandma receives what I request it for her not even with the upgrade that they promised but yes with a apology letter letting her know that I did not send her does ugly flowers showing her what I had pick for her.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also set up a future complimentary arrangement to be delivered to any recipient at anytime in the future. Please let us know if there is anything else we can do regarding this case.

1/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Premium Fruit Basket I ordered for my father and step-mother looks very different from what was actually delivered. The one delivered had only about 1/3 of the number of fruit pictured online. The basket that was delivered had only 2 apples, two bananas, two oranges, two kiwi, and one pineapple. A photo of what was delivered is attached to this email. Conversely, the one I ordered displayed 3 oranges, a red pear, a green pear, 3 golden apples, 2 green apples, 4 red apples, 2 kiwi fruit, a bunch of red grapes, a bunch of green grapes, a bunch of at least 4 bananas, and a pineapple. I was very disappointed in what my father received. What was delivered was not what I paid for. I even paid for a Deluxe upgrade, so I expected the items to be impressive. However, the Florist Designed Christmas Centerpiece was actually missing one of the tapers (2 were pictured online), though it was basically comparable to what was pictured online. However, the same cannot be said for the fruit basket.

Desired Settlement: I was billed for $131.94. I am desiring a partial refund of $55.57. This combined with the $10.40 already refunded would equate to a 50% refund. This would compensate for the missing produce/products.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

1/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Someone ordered a floral arrangement from For You Flowers which was to be delivered on the eve of my birthday December 24, 2015 I am still waiting on the delivery as of today 518 pm December 29, 2015. The person who ordered the flowers has been in contact with the said company since December 24, 2015 an have been getting the run around. Including being lied to on the 24th stating that the product was delivered. Which was not the truth. On December 28, 2015 the person who ordered the arrangement spoke with them and told them to deliver the arrangement today December 29, 2015. Since then we were told that they could deliver the product along with an apology, they were told to deliver them today which still has not happened. I think this is a bad business practice.

Desired Settlement: I would've loved to have received my floral arrangement on my birthday. Since I cannot get it up to five days later I'd like for the person to receive a full refund of any and all money spent. And that we be compensated with a complimentary delivery.

Business Response: This case has been completely resolved. We have refunded this order in the full amount, along with a complimentary bouquet on behalf of our company valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

1/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On January 4th at 6:20am, I bought flowers for my mother using the same-day delivery service for extra charge because it was her birthday. I received an e-mail letting me know the expected delivery for residential areas will be between 9:00am-6:00pm. At 6:25pm, we will did not receive those flowers. I e-mailed the company asking where my order was using their website, which they said they will respond within the hour so I waited. At 9:30pm, I still have yet to receive the response or the flowers. I have since e-mailed them through their website again as well as ************************* asking for a refund this time. This business should not still be operated and running seeing how there have been so many complaints. I just wished I had checked earlier before I ordered but now I just want my money back.

Desired Settlement: Full refund back onto my credit card for the order not delivered.

Consumer Response:

Hi,

I recently filed a complaint but has now been resolved. The business gave me back my full refund so please close this case. My complaint ID is ********.

Thanks,

*****

1/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an Order # ******** to deliver a The Winter Wonderland Bouquet to my mother in law on 12/24/2015. She did not get her flowers on 12/24. I contacted customer service via email on 12/25 and was told that they were unable to obtain confirmation from the delivering florist and that they would contact me after speaking with the florist. It is now 12/27/2015 and I have heard NOTHING from customer service and the flowers have not delivered. This transaction has caused me much embarrassment. After reading reviews online; I realize what a horrible mistake I made ordering from this company.

Desired Settlement: I want a full refund and you should send my mother in law a nice bouquet for totally dropping the ball and leaving us with no explanation, only disappointment for Christmas. I also want to just know WHY this happened in the first place.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement for the value of $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.


Thank you 

1/6/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ordered a Christmas centerpiece flower for relative to be delivered for Christmas. Product was called Merry and Bright Christmas centerpiece and showed three prices levels : regular-deluxe-premium. I opted for the deluxe version which showed 2 candles, numerous flowers and ornament-like decorations. The product delivered had one candle, half the flowers shown on the regular version and no ornament-like decorations, it looked like a stripped down version of the regular centerpiece. I have e-mailed the company, after I happened to stop by the relative's house by chance the day after Christmas and saw what a puny gift had been delivered. I have sent the company pictures of the delivered product and what was on the website got me to choose from. I don't want others to be deceived like I was especially if they never see what is being delivered from what they think they have ordered

Desired Settlement: warn others to beware of faulty product images --not getting delivery of gifts in the appearance of what you thought you ordered and paid for.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.


Thank you 

1/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers on Wednesday 12/23 at 8am, paid for same day fee of $2.99 and service/handling fee of $14.99. They were for my moms birthday which was on Wednesday 12/23. The email said the flowers would be delivered by 5pm. 5:30pm I hadn't received a phone call from my mom, so I decided to call her. No flowers were delivered. So I called, and customer serivice person said they would track down the driver and call me back. I waited..... Not to mention I'm working, so waiting for a phone call back wasn't the best thing for me since I wanted to know what was going on when I called. 6:30, called my mom to see if her birthday flowers were delivered, no they still weren't. So I called customer service back after not getting a phone call back just to be told that there was nothing they could do since obviously the florist was closed. What kind of business are you guys for telling me this over the phone? Obviously the florist was closed, and obviously the flowers weren't delivered, so I want a full refund. The person on the phone told me she would note that under my account. Next day finally got a call from the business asking me to confirm the flowers were delivered, hell no they weren't. The guy on the phone said the florist was out of stock of the bouquet I ordered, really? You're just now telling me this the next day after my moms birthday? Why couldn't you have called me at 9am yesterday when you knew they were out? So I could go through 1-800 Flowers and order? Now you're telling me you can have that arrangement delivered by Saturday? **** no! I will not be doing business with you guys ever again, I will make sure I let EVERYONE know about this shady business and post it all over ********* *******, whatever else I can do to get everyone to not purchase from this company EVER! You can't post pone a birthday to Saturday... She was born on the 23rd! Good job From You Flowers, *** *****

Desired Settlement: I want my FULL REFUND! And an apology letter to my mom stating that you guys screwed up and you're sorry for that!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $45.00 as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this order.


Thank you 

1/6/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered a tree arrangement that had roses /flowers in the advertised picture. I had ordered from them the week prior and it looked like the picture. So I felt confident that I would have no issues. However when I went to see my hairdresser yesterday when it was delivered to her it was just a tree with pine cones and some leaf filler. No flowers at all. I was embarrassed because the hairdresser doesn't know what it should look like and sorry if you pay over 60.00 for an arrangement and you get zero calls saying they don't have what's in that picture they show you online then you refund. You just don't make something that is a tree with cones and think that's sufficient.

Desired Settlement: I have asked twice for a refund because honestly I don't trust these people 62.97 credit. Or I'll speak today with the card company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.

Thank you 

1/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I carefully selected and ordered a basket bouquet for my mother-in-laws birthday which was January3. I specifically wanted a certain arrangement which did not include a vase. The arrangement was in a basket. When my mother-in-law sent me a photo of the delivered flowers it looked NOTHING like what I had chosen and it was in a glass vase. I sent a message including photos to Fromyouflowers.com and they sent their apologies but stated due to seasonal issues they had the right to change the order accordingly. I don't understand how a basket is seasonal??? They offered me a 10.00 gift certificate which I declined explaining I would no longer use their company for my flower orders. They replied with a 20.00 gift card. Very disappointing. Why offer all the options on the website if they just take it upon themselves and their vendors to send whatever THEY like???

Desired Settlement: I would like an arrangement more similar to the one I ordered re-delivered to my mother-in-law.

Business Response: This case has been completely resolved. We have spoken with our customer and set up a re delivery, along with a twenty dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.


Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

1/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a fruit basket and I was charged the "same day fee" and the basket was never delivered, I called them and email them, it took me 1 day to deal with this company, I read after the fact the bad reviews this company have, surprise me they still in business. After different attempts I requested a refund, I am still waiting to see this refund on my credit card, but I think this company should be check.

Desired Settlement: I hope that BBB check on this company, I really can't believed I saw 990 bad reviews, people complaining about kind of the same thing, no delivery, bad products. How can this company still doing business??? When I told the lady at Customer Service about the bad reviews she replied: People like to write bad reviews, this company is awful.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company as an extended apology. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I just wanted to clarify that the business didn't give me $15 gift card, they gave me a credit to be used on another purchase with them and will expire 7 days after they sent it to me and it was a credit of $12.19 with that said I find that this resolution is satisfactory to me. I attached the credit store for BBB to see.

Sincerely,

****** *******

1/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers, they never showed up to my recipient. Absolutely no coordination was done on their behalf whatsoever, worst experience I have EVER had in my entire life. I didn't invest my money for their delivery to come down to the final hour and then not even make the delivery. Out of the hundreds of different companies out there in this world that deliver flowers, I choose them and when I called them around noon - they sound as if they could care less and couldn't even give me an ETA. long story short - my recipient never received them and now it's too late. Absolutely pathetic. This place doesn't deserve to be in business. Worst. Experience. Ever.

Desired Settlement: They said they would refund my money but it's not even about that, it's about the fact that it came down to the final hour, they didn't coordinate it at all, couldn't give me an ETA and then my recipient never ended up getting it. There really is no resolution. I just wanted to report it. They don't deserve to be in business. Horrible experience. Never again.

Business Response: This case has been completely resolved. The customer was credited back in the full amount of the order, along with a $20.00 gift card. We will also be sending out a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Complaint: 1*******

I am rejecting this response because: they decided to offer sending the flowers again at the company's expense and they Failed to deliver them on time AGAIN! They waited until the very last minute to deliver the flowers the first time. And they waited until the very last minute the 2nd time. Both attempts were late and failures.


Someone please step in. This company does not deserve to be in business. They're pathetic.

Sincerely,

******* *******

Business Response: This case has been completely resolve.d We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00 to be delivered to any recipient of his choice.  We have also emailed a $20.00 gift card to the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

12/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a deluxe red wine colored vase with red roses and pink Asian lilies for my wife’s birthday. However, I received a clear, plane vase with a few white roses, white flowers, and a blue ribbon. This would have been appropriate for a boy, but not my wife. I called the flower vender and they promised to send the correct flower that I ordered the next day and I could exchange them for the ones received. They never sent the flowers or contacted me again. This order was as pictured and substitution was not a part of the order.

Desired Settlement: This order was disputed by me on my credit card, but has not been resolved. I want the charge removed or a credit from the flower company

Consumer Response:

UPDATE: The flower shop emailed me over this weekend and said that they would credit all charges, so if done, the complaint can be withdrawn

12/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the worst delivery service I have ever used. I paid a rush delivery fee to have balloons delivered to my sister's school for her birthday and after calling 4 times and being repeatedly told that they were 'out for delivery and should be there shortly' they were finally delivered when I called at 1:40pm. HER SCHOOL CLOSES AT 2PM. I would have never placed the order with this company if I knew they couldn't guarantee delivery by noon. Not only were they late, the arrangement was nothing like what I ordered.

Desired Settlement: I would like a full refund of $51.97. I ordered these balloons for my sister to show off around school for her birthday and she didn't even receive them until school was nearly over.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.


Thank you 

12/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband sent me flowers to my office at work. He used From You FLowers, on line. When the flowers arrived they were sent to my desk but I was not in my office so I did not have a way to refuse them. I do not like them. I called From You Flowers and told them that I did not like them and that I would like to exchange them for something of equal or lesser value. They told me that I was not the customer so they could not do anything. It is not easy for my husband to email because he is in a different country and on military assignment. Their internet access is not always operating and he not often close to a computer. I would be happy to take them back to the florist myself but they would not tell me the florist that they used. My husband was offered a $15.00 gift card. I am not sure how that is going to fix the issue. The flowers I was sent were $70. I would even accept something of much less value and I do not want to keep the arrangement that I was sent. I called three times and was in no way offered any help. I would think that especially with this being holiday times that business would make things a little easier for service members. Doug cannot get me anything in person. Everything is online and he cannot see what it looks like in person. I'm just asking for an exchange.

Desired Settlement: I would like an exchange or equal or lesser value. Just 12 long stem red roses.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

12/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for anniversary, paid extra for same day delivery, called to verify delivery would be made. No delivery. Called to ask why, they indicated it will be tomorrow with no reason for the delay. Order Number: ******** Cost: Item Total $57.97

Desired Settlement: Due to the fact that flowers were not delivered on the agreed upon day, I want my money back.

Consumer Response:

The flowers were delivered today. You can closed the complaint. Thank you.

11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Within the last 30 days I've had 3 problems with this company. The first problem was an order I placed for same day delivery. It was never delivered that day and with many emails and a couple of phones calls I finally got them to deliver it the next day. For my inconvenience I had asked for a refund. All they gave me was a $15 credit to use their service again. I wasn't happy with it but it was better than nothing and they wanted to prove to me that they don't normally mess things up like that. So a few weeks later I placed an order ahead of time instead of doing the same day service. The next day I received a call from them saying the recipient was not home. I had told him that it wasn't scheduled to be delivered until November 15th. He said alright I'll bring it back to the shop. So today November 14th, I emailed them to double check that my delivery scheduled to go out tomorrow will be handled well. They assured me it was going out the next day. An hour after I spoke to them I received another call saying that the recipient wasn't home and they had left it with a neighbor along with a note on the recipients door. I told the man that it wasn't scheduled to be delivered until tomorrow. He had said to me that they don't do deliveries on Sunday's! After being extremely irritated I sent them another email explaining what had happened. The only thing they offer to do for me is send out a fresh bouquet tomorrow. All I want is a refund for all the trouble they have put me through this last month.

Desired Settlement: Like I said I would really like a refund for all the trouble they put me through. They need to find a better system to run their business because it's obviously not working out this way. If they don't do Sunday deliveries then they should remove that option from their website.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.


Thank you 

11/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on the 7th of November to be delivered on the 8th. They called and said no deliveries in the state of ** on Sundays so they guaranteed me Monday the 9th delivery, as of 6:30 EST on the 10th of November the flowers have still not been delivered and they are claiming an issue w/ the florist.

Desired Settlement: Refund immediately

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. At this time we have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order. 

Thank you 

11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the deluxe Perfectly Decadent Item #******* showing brands such as *****, ******* ******, ********, ******, *********, etc. I order a lot online and understand that items such as these are often not exactly as pictured. However,I have a picture of the basket that was delivered: *******, *******, **** ******* individual hot chocolate packages, individually cellophane wrapped crackers (no box, no brand) and a cheese package labeled "******** ***** Brand"l. i paid for delivery by noon and it was not deliverer until late afternoon. Instead of it being a taste of decadence, it was cheap and embarrassing. A second basket was supposedly delivered but that was after the intended recipient went out of town. from what I am told, the contents were not substantially different.

Desired Settlement: Originally, I asked for a refund on the expedited delivery charge. Since that has not been resolved and I have been essentially ignored by customer service and spent almost a month on this now, please refund entire amount. Generic replies to my emails should NOT be considered actual responses to my requests.

Business Response: This case has been completely resolved. We have tried numerous times to reach out by phone and via email to our customer and we have not received a response back. At this time we have let the recipient keep both deliveries and have refunded our customer in full. We have also emailed the customer a $20.00 gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case. 

Thank you 

11/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered some flowers on 24th of October and had them to be delivered the 26th of October. The recipient never received them and I called and they claimed to have not been able to get in touch with the florist.

Desired Settlement: I would like a full refund of my order because the flowers did not come or did I get a call saying anything about it

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

11/13/2015 Problems with Product/Service
11/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Flowers were delivered by local florist. They were dirty, old and unacceptable. I called them and was assured of a re-delivery the following day, the local florist did not show up. After 4 phone calls to 4 different, I was told they could offer me a 20% refund because they were unable to contact the local florist.

Desired Settlement: I expectation is simple. Refund my entire order or issue a credit for another item.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a $50.00 complimentary arrangement  that the customer can use at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I am still waiting for the credit on my credit card but appreciate your involvement in the issue. Thanks so much

Sincerely,

***** *****

11/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A flower cake I ordered at 10:15 am was NEVER delivered, despite numerous texts and phone calls. Then at 5:23 I received a msg. that it WAS. I phoned and spoke to Gina who called the vendor while I was on "hold". Gina told me it was "on it's way" and the driver just left. After numerous phone calls and texts - customer service informed me that they couldn't deliver my order until the next day!!!! That was unacceptable because Friday 10/30/15 was her birthday not Sat. "From You Flowers" advertises guaranteed 4 hour delivery." By this time it was too late to deal with another Florist and I was embarrassed as I kept calling my dgt. & telling her to expect a surprise.

Desired Settlement: Warm other customers of their unprofessional business-also my flowers were listed at $31.99 but by the end of my order/it was $49.97!!!!! The delivery and service fees were $18.?????? I was appalled but since I loved the look of the flower cake and thought it so unusual-I ordered by phone anyway. No where on their website did I see a $15. Service/Delivery fee.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement on behalf of our company, along with two additional balloons. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I HAVE NOT received the $20. Gift Certificate!!!!

Sincerely,

********* ******** 

11/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered "same day delivery" flowers on the morning of 10/17/2915, for a wake/funeral that was going to be held on 10/18 & 10/19. I was very disappointed that they didn't show up for the wake. They DID NOT show up for the funeral either! I explained this to the family, but I am still upset (and a little embarrassed) that they weren't delivered! NO ONE contacted me to tell me there was a problem. I called them on 10/19 (after the funeral) and they told me there was a problem with contacting a local florist. Had I know this, I could have made other arrangements ! ! I will never order flowers from this company & I would pass that on to all consumers.

Desired Settlement: REFUND for all charges, service/handling fees & expedited service (what a joke) in the amount of $79.47.

Business Response: This case has been completely resolved.  We have tried to contact this customer multiple times by phone and via email and we have not heard back yet as of today. At this time we have credited back the customer in the full amount of the order, along with extending a $50.00 complimentary arrangement to be sent at anytime to any recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

11/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from fromyouflowers.com to be delivered about 4 weeks ago and had a horrible experience- not only were the flowers delivered one day late but they also promised to deliver two dozen roses (they delivered about half that) and the driver even ruined the surprise by calling the recipient to ask for directions (???) The flower shop was only about 10 minutes away from the location that they were going to deliver the flowers- this should not have been a problem getting it there on time and also having to ask for directions should not have been necessary (this was a birthday gift and was supposed to be a surprise) I have ordered from fromyouflowers.com many times in the past and would like to continue as a customer but this is unacceptable- I paid a total of $112.97 for a service and item that should have cost about half that. I am not asking for a credit towards another purchase or a discount on my next order but a partial refund of what I paid.

Desired Settlement: I should pay no more than $50 for the service- they offered to reimburse me $14.99 for the cost of delivery but that is unacceptable.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

11/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a specific floral arrangemnt. To be delivered for my grandmothers funeral service. The only one they hasd online was the Faithful Blessings Bouquet. Since i was unable to attend, and the Lilies were her favorite. Plus, it was the only one that had a white vase with a cross. Since we are extremely religious, that is what i wanted. I ordered it on Friday, October 30, 2015. Delivery was to be before noon on November 2, 2015. i paid a fee for this. The order was not delivered in time, the product delivered was NOT what i ordered. There was no phone call to me to discuss a different arrangement, but, customer service swears someone called. I got no such call. Then, i receive an email after 2 pm stating they were sorry but it was a floral mixture and a ceaar glass vase. This is NOT what i paid 67.97 for. I paid for Lilies and a cross vase. I got crap! I paid 4.99 for it to be expedited and delivered before noon on the 2nd, it wasn't, i paid 14.99 service fee, the bouquet was originally 59.99. They only want to refund 50 %. I want every penny i spent back. This was falsely advertised and it is something they are selling that they cannot actually fulfill and collecting money for. Before someone else gets duped, they need to have this item taken off all the sites they use. I want a Full, 100% refund. They RUINED thihs for me. This was the last thing i could do for my grandmother. They screwed it up! They could have called and discussed this with me way befor the delivery. And allowed me to choose what i wanted. since i paid for it!

Desired Settlement: a full 100% refund. take the advertised item down, since, they are collecting money on a false arrangement. do not charge or advertise expedited fee, they do not deliver on time. even if you pay

Business Response: This case has been completely resolved. We have refunded our customer in the full amount of the order, along with a complimentary arrangement valued at $60.00 to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

THE SUPERVISOR WHO TOOK OVER WA PROMPT, POLITE, THOUGHTFUL, KIND AND SEEMED LIKE SHE REALLY CARED ABOUT THE ISSUE. SHE SENT A BEAUTIFUL ARRANGEMENT WITH A NICE NOTE & A 20.00 GIFT CARD. along WITH A FULL REFUND.
Sincerely,

******** ***

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a same day delivery for flowers and a vase for my girlfriend on Saturday 10/24/2015. I paid extra money because of the same day deliver as well as delivery on the weekend. The email said that it would be delivered before 6pm. I waited and I don't recall the actual time I called them but it was after 7pm. They told me the company tried to deliver but they couldn't find the person in their records. She's been working there for 6 months. She was there at the time of the supposed delivery. I gave them both my cell number as well as hers in case there was a problem. Neither of us got a call. I asked the customer service agent on the phone why didn't we get called and they said they didn't know. They said they could get back to me when they found out more. On Sunday, I was contacted by fromyouflowers.com and was told that unfortunately they weren't going to be able to get the flowers delivered until today. 10/26/2015. They said they would take 15% off but nothing about the extra money paid to get it delivered same day and on the weekend. Today I received an email at 1:30 saying my delivery was made. I spoke to my girlfriend and she had received nothing. I called fromyouflowers.com again at about 1:45 and they said that the flowers were confirmed delivered at 3:30pm. Unfortunately it was only 1:45 and that was impossible. The customer service rep on the phone told me she tried calling the florist but got not answer. She said she left them a message and that most likely it meant the flowers would be delivered by 3:30pm. 3:30 comes and goes. Still no delivery. No contact from fromyouflowers.com. I call again and the customer service rep said the same thing. He tried calling no response. He's sorry but nothing he can do until they make contact with their florist. They can't give me the florists company name because of the third party thing. I will say that the customer services reps were very polite. They seemed to really take time to hear me out and try and figure out what was going on. As a former CSR I know people are limited to what they are able to do over the phone so I didn't give them a hard time. I finally got word that the flowers were delivered at around 4:15pm. I was told I would receive confirmation but I didn't. Also I paid $17.00 for a "premium" bouquet and it looks like they sent the standard bouquet. I have noticed that there are many of the problems that I'm having from this company. This is the first time I've used this company as their advertising says they are the "Best overall quality and price" by ****. I figured I would try them out. I have never had an issue like this in the past ordering same day flowers. And seeing that they have an "A" by the BBB is astounding. Even with the polite CSR's I kept getting "sorry you have to wait". Even when I felt the issue would be resolved it wasn't. I'm extremely dissatisfied with this company and I will never do business with them again. And I'll make sure nobody close to me does either. This is the first time I have ever left a complaint with the BBB about a company. I understand incidents happen, but seeing this may be a regular occurrence I want to make sure I file my complaint where it might matter.

Desired Settlement: Either a full refund or at least refund the extra money spent to make it a premium bouquet as well as the extra money spent to send it same day and weekend delivery.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a friend's birthday 2 different times . Each time they didn't deliver the flowers and said that the florist didn't answer the phone. This is after they had already taken my money. This ruined the only gift I purchased for her birthday

Desired Settlement: I would like this business to be looked into making sure it's a legitimate business and for them to follow through

Business Response: This case has been completely resolved. We have refunded both orders in full, along with a complimentary arrangement in the amount of fifty dollars being delivered today. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a gift basket for a family member and From You Flowers was supposed to deliver it on a certain date but they were late by 3 days and there was mold on some of the meat in the gift basket and every time I try to call they just hang up. I want a full refund on my order.

Desired Settlement: I want a full refund of 54.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer Response: I accept.

10/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed and order for a gift basket to to delivered the same day, on ******************. I received an email saying that the gift would be delivered before 5pm. I called at 3:30 to get an update on my order. I explained that I had placed and order and just want to check on the time of delivery. The lady on the phone told me that they do not deliver to that address. They had already charged my credit card almost $60, and had no intentions of delivering my order. They never sent me an email or called me to tell me that they could not deliver my order. They were going to steal my money if had not called to check on my order. I told them I wanted my money refunded, which she said it would take about a week. It did not take them a week to take the money out of my account, but now I have to wait to get my money back. This business is stealing from their customers

Desired Settlement: I want my money back but also I want others to be aware of how they run their buisness

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Thank you 

10/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On October 15, 2015 I went onto the From You Flowers website and chose a birthday bouquet in a happy birthday box. What was delivered to my mother was a bunch of green looking plants with only 1 pink rose, some purple little flowers that look like they were just picked from someone's yard in a green looking mason jar. I paid $83.97 for arrangment online however that was not at all the arrangment delivered to my mother. I called the customer service number ###-###-#### and spoke to a rep that said they will have the correct arrangement delivered. I needed to call back because the florist was ot open at the time I called. I have since contacted my mother and no flowers have been delivered. I went onto the website to track the it and get the message : Thank you for your recent order. We have not yet received a delivery confirmation from our florist. We have the ability to track your order internally. Please use this form to send us your order information and we will respond to your inquiry within 1 hour. The response email I received was asking for a confirmation if the flowers had been delivered. That is why I emailed to find out what was going on. I tried to call customer service again and I am constantly on hold and hear the message that they are unable to confirm deliveries at this time. AT THIS POINT I JUST WANT MY $83.97 REFUNDED BACK TO ME.

Desired Settlement: AT THIS POINT I JUST WANT MY $83.97 REFUNDED BACK TO ME

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I used this website to find a product of two white orchids. I paid extra to have delivery by 12pm the following day. At 1:30 pm I received 2 purple orchids. Not what I ordered and not on time.

Desired Settlement: I want a full refund of my purchase as it is not what I ordered and was not delivered on time after charging me extra money for faster delivery.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and allowed the customer to keep the product that was sent. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******

10/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a baby girl bouquet on Oct 19 to be delivered on the 20th,then 21st,contacted company 3x in regards to this,with a major run around each time,& it is now the eve of the 23rd with still NO results! I have asked for my card to be credited..still waiting! I will NEVER do business with them again!

Desired Settlement: I am hoping for a credit to my card,we never received the service we requested

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $60.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

10/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for my wife late Tues evening. The delivery was for today. I have sent flowers from the company 4 times in 6 months. The last 3 were to my wife, same business address. They did not arrive today. I inquired with the company and was told "the recipient could not be confirmed" what does that mean. They had the name, the business name, address, suite number and zip code. Like I said same as my past deliveries. I don't think they even tried. It was a lame excuse.

Desired Settlement: They offered to refund but what about my wife? She had a bad week, I was trying to do something nice for her. It would have lifted her spirit. If the can't deliver they shouldn't advertise. Don't make promises you can't deliver on.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our company. We have also emailed the customer a twenty-dollar gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

10/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company on 10/15/2015 at 4:35 PM EST for an arrangement to be sent to my 11 year old daughter the next day at school on her birthday. I wanted to ensure she received it before school ended so I paid an additional 4.99 for expedited service which guaranteed delivery by 12:00 PM on 10/16/2015. The next day comes, I anticipate my daughter's excited call about her surprise, but instead I am informed she never received anything. When I contacted the company to inquire as to why the arrangement was not delivered, I was told quote "Yeah, we were going to call you because the arrangement you choose was unavailable. We wanted to know if it was okay to send a different arrangement (she said some type of arrangement but I can't recall what exactly) and if it could be delivered to a home residence." I of course declined and asked that my order be cancelled. I understand that things happen. I am in customer service myself. My question and complaint is that if the arrangement wasn't available, why wasn't I contacted earlier so I can work something out with someone local? I normally submit complaints but I truly am heartbroken that my 11 year old daughter did not receive the heartfelt gift and card I sent. I at this point only want to ensure that this company does not create the same heartbreak that it's caused me. I'm a firm believer that small things matter... And this mattered to me. I hope that the company rectify what they need to in order for this not to happen again.

Desired Settlement: I would like for the company to implement whatever adjustments and/or changes necessary to ensure that deliveries are made when they are supposed to be made so that others do not have the terrible experience I did.

Business Response: This case has been completely resolved. We have tried to reach out to the customer multiple times via email and phone messages and have not heard back yet. At this time we have gone ahead and refunded the customer in the full amount of the order. We have also offered the customer a fifty dollar future complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:


Better Business Bureau:

I have reviewed the company's comments and e-mails and have received the refund. My only concern is for this not to happen to another individual. Other than that, you can consider this closed.


Sincerely,

***** ******

10/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On September 29, 2015, I ordered a "regular" sized bouquet, 1 Mylar balloon, 5 standard balloons, and paid for expedited delivery to be delivered the next day prior to noon. The bouquet was delivered a little after 1pm, was nothing like the bouquet pictured, and the 5 standard balloons were missing. I called the company to complain. They did agree to refund my money for the expedited shipping ($5.49) and the 5 missing balloons ($15.00), but would not compensate me for the flowers. The customer service rep, Tamia, insisted that, based on my description, it was worth $40 and indicated the pictures were for the deluxe version of the flowers only. I informed her that you could click a button and see pictures for the regular bouquet and the regular bouquet received did not match the regular bouquet pictured. I offered to send her pictures of what was delivered. Tamia declined that offer and declined to return any of the cost for the flowers. None of my money has been returned to date and it is 2 1/2 weeks later.

Desired Settlement: At a minimum, I would like the $20.49 for the products (balloons) and services (expedited delivery) that were not delivered and to change their advertising practices so no one else is duped.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***

10/22/2015 Problems with Product/Service | Complaint Details Unavailable
10/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for same day flower delivery online before 11am. The From You Flowers website advertises in multiple locations "Guaranteed Same Day Delivery". I placed my order, selecting same day delivery and received confirmation of my order and delivery date via email. I then received a call just before 6pm from a customer service representative stating that they were sorry, but my order would not be delivered until tomorrow because they hadn't been able to find anyone to make and deliver the arrangement same day. I asked why I was not notified immediately that my order could not be fulfilled and was told it is their policy to keep trying until the end of the day before they notify the customer. I asked where it was stated in their policies on the website that it is a possibility that they can't find someone for same day delivery and therefore my order will not be delivered and I won't be notified until close of business and was told it is "just an internal policy". The company has agreed to send the arrangement late and offered a refund -- but that does not address my concern. My concern is that they are advertising prominently on their website that they are a same day service and no where do they clearly disclose that they might not be able to deliver same day and won't notify you until the end of the day. I called customer service again to speak with a supervisor before writing BBB and asked that they as well point me to the information on their website that states they don't actually guarantee delivery and she stated there was nothing on their website explaining this.

Desired Settlement: Clearly state to customers during the purchase process that it is not a guarantee of same day delivery and is instead a "best attempt" at same day and that the company policy is to continue trying until the end of the day before notifying the customer that orders will not be fulfilled.

Consumer Response:

From: ******* L ***** [******************************]
Sent: Friday, October 02, 2015 11:30 AM
To: *********************
Subject: ********

Hi, 

I filed a complaint this morning and my requested resolution was a chance to the advertising claims on the website.  I received an email back that my complaint had been closed as it was sent for information only.  Can you please clarify how I should submit a complaint that I would like a resolution to?  The claims on the companies websites are inaccurate and should be fixed to protect other consumers.

Thanks,

******* *****

Business Response:

Good Morning *******,

 

I’m writing in regards to case ID ********.  Our customer was upset due to the order not being delivered on the day as requested. The customer was extremely upset with our company so we went ahead and refunded her in full and sent out a complimentary arrangement, she accepted. The customer filed the BBB complaint so we were able to reach back out to her. The order was delivered, but the customer wants us to remove our “same day” guarantee off of the website. We did let her know that was something unfortunately we were unable to do, but we were happy to send out a future complimentary arrangement to any recipient of her choice as an extended apology. The customer at this time has declined the second complimentary arrangement, but we will honor it once she calls us back. We feel as though we have done everything on our end to resolve the matter, the request she has for our company is unfortunately not something we can do. We would like to consider this case closed. Please let me know if there is anything further I can do.

 

Thank you so much for your time

 

Tayler

Consumer Response:
Complaint: ********

I am rejecting this response because:

My complaint was not a request to receive any financial compensation.  My complaint was a request to correct a false advertising claim made by the company and it remains uncorrected.  As I was told by Robyin F******* (of From You Flowers) when we spoke by phone, 90% of orders are able to be delivered same day, leaving 10% of customers without the "same day delivery" they were guaranteed.  I appreciate that the company verbally explained (when following up on my complaint), that they may face circumstances which would not allow same day delivery - however, no where on the website, not even in the fine print, is the consumer warned that this is a possibility.  Robyin further explained that I was far from the first customer to be upset that their order did not meet the large print guarantee of "same day delivery" that is found all over the company's website, indicating this is an ongoing issue for customers.  I remain concerned that a business is making a claim that their own employees indicate they cannot always meet and it is never acknowledged by the company that this is a risk.  Somewhere on the website, even somewhere so simple as the terms and conditions, should provide an accurate definition of their guarantee.

Sincerely,

******* *****

10/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A family member passed and I orders flowers to be sent to the family on October 5th, 2015 and the flowers was never delivered. I tried contacting the company by phone and email and was unsuccessful. I have been charged for the service but the family did not receive the flowers. The order number for this purchase is #********

Desired Settlement: Full refund in the amount of $45.97.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company in the amount of $50.00. We have been unable to reach the customer my phone or via email, but the offer will not expire and he can use it at anytime when he contact us. Please let us know if there is anything else we can do regarding this order.

Thank you 

10/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I was told that the flowers I ordered was the premium size , but when they arrived they were small I could have gotten that much at ******. The person on the phone asked several time for my credit card number., then took my number and racked up a bill on the other side of the United States far away from where I live. It was good thing I found out from the bank and had to close my account. The web site said 100% satisfaction I would like my money back.

Desired Settlement: I should get my money back. And I think that they need to find out who took my credit number and fire them. This is ridiculous you cant even send flowers to a funeral with out getting ripped off.

Business Response: This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is in regards to order number ********. I purchased a bouquet of flowers for my boss for her 10 year anniversary. I anxiously waited the entire day to receive her surprise flowers. I ordered the "How Sweet It Is" bouquet and paid extra to have the premium version. The flowers arrived at 4pm and I was STUNNED to see what I received. The flowers looked absolutely nothing like the photo. I was extremely dissapointed, embarrassed, and saddened that such a well meaning gesture was ruined. To add to my dismay, I contacted the company and explained the issue to them. I even sent them photos of the flowers I ordered vs. what I received. The representative on the phone actually asked me to count the number of flowers I received when I told him the bouquet was mostly leaves. This was a slap in the face on top of an already tense situation. They only offered to refund 30% of what I paid. I am highly upset and will not take this mistreatment lying down. This is fraud and I will be spreading the word unless this situation is resolved immediately.

Desired Settlement: REFUND ME THE FULL PURCHASE PRICE! You can pick up your terrible flowers, but I want the FULL $65.47 I paid back.

Business Response: This case has been completely resolved. We have called and emailed the customer several times and we have not heard a response back as of today. At this time we have made sure she has been refunded in full for the order We are also happy to send out a complimentary arrangement to any recipient of her choice when she is able to contact us back. Please let us know if there is anything else we can do regarding this case.

Consumer Response:
Complaint: ********

I am rejecting this response because: I have returned every attempt to contact me. Please do not make false statements. If you would like to contact me directly please give me a call at ###-###-####. Thank you!

Sincerely,

****** ****

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Below, please find my email to this company in an attempt to resolve this issue. To Whom It Concern: Yesterday was my Wedding Anniversary. The order above was for my wife, **** ******. Clearly, we received nothing and you guys know it, otherwise I would have received the delivery details. This is the 3rd time that you guys were negligent in delivering flowers to my wife; check your records! I demand an immediate refund and a letter of apology to my wife. I am not one of the 5 million satisfied customers and frankly, I am very angry. You have no right to be in this business if you are negligent that many times..I see you have no problems charging your fees to our credit cards. Lack of immediate response will dictate how I proceed from here. It's ridiculous for me to keep apologizing to my wife for your screw ups! ******* **** Below is the receipt for my order: $30 Birthday Anniversary Sympathy Gifts Thank You Get Well Same Day Order Confirmation Dear ******* ****, Thank you for your order, which is now being processed. To contact us regarding your order, please click here. Expected delivery times are as follows: • Residential: 9 AM - 6 PM • Business: 9 AM - 5 PM Order Detail Order Number: ******** Click Here to send your recipient Flower Care Instructions. One Dozen Premium Long Stem Red Roses $69.99 $29.99 Discount Applied ($40.00) Service/Handling $14.99 Sales Tax $3.88 Item Total $48.86 Delivery Date: 10/06/2015 Delivery To: Mrs. **** ****** *** **** ****** **** *** **** *********** ** ***** Billing Information Order Date: 09/10/2015 Order Total: $48.86 Payment Method: ******** ******* XXXX-3002 Billing To: ******* **** *** **** *** **** *** **** *********** ** ***** ********************

Desired Settlement: I called this company and was told that there is a notation next to my name that no more deliveries are to be scheduled to my home. That's fine! But they had no problem taking the order and charging my credit card, Further more, they continue to sent me advertisements to purchase flowers from them. I want a refund, and never to be contacted by this business?, again. Thank you! Sincerely, ******* ****

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We also did receive an email from our customer to make sure he is removed from all "promotional emails", which has been taken care of. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

10/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at ###-###-####. I call this number back and am forced to listen to advertisement options that ask me to select them with no option to speak to a representative. I should not have to sit through 30 ads to get to a customer service rep. I felt like I was being scammed and was considering calling my credit card company to report From you Flowers. Which I may need to do any way as I have no idea whether my order has really been cancelled or my money returned. I hung up, went to the website and called the number provided. The answering service didn't even say the company name and I was on hold. When I finally spoke to the rep, Christopher S. he informed me that the florist couldn't deliver my flowers today because the driver was already out. At this point I have no option to get my Aunt her flowers like I would have at 10:30am this morning. Chrsitopher S. informed me there was nothing he could do other than have them delivered tomorrow. I was very upset as I have paid $2.99 same day fee, $14.99 shipping and handling fee on top of the cost of the flowers and still getting no flowers on her birthday. Christopher said he could refund the $2.99, to upgrade the arrangement and call my aunt to apologize. That was very nice of him. However, I wanted those flowers delivered to her today. They were advertised as Same Day Delivery. From You Flowers processed my order, took my money, took away my option of going to a competitor that could have actually fulfilled my order, and then could not make good on their promise. Because at the end of the day, all I wanted was to send my Aunt flowers on her birthday.

Desired Settlement: Stop advertising Same Day Delivery if there response time will not allow consumers to chose a competitor that can deliver same day.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $40.00 complimentary arrangement. We have also set up a future complimentary arrangement on behalf of our company to any recipient of her choice in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a friend who had lost her husband. A few days later, I received an email saying the flowers had been delivered. A month later, I asked my friend what she thought of the flowers I had sent her. She said she never received them. I called the business and they said they did not know what happened and would send them to her. They apologized and said they would upgrade my order. A few days later, I received an email saying the flowers had been delivered. I contacted my friend who said she never got them. I called back the business and told them again what had happened. I demanded a reimbursement and told them I would never do business with them again. Stay away from this business.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

 

Just  an added note - the complimentary arrangement was sent to my friend who never received the plant last May.   It was not sent to me. 

Sincerely,

******** *****

10/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 3 dozen roses w/ vase & bow, along w/ a Large box of chocolates & Large teddy bear. The flowers came looking nothing like what i ordered, minus white stems and greenery added, no bow. The teddy bear was $25 charge to me and it has a $5 price ticket hanging from it's ear when delivered to the recipient. I've paid $230.77 for this cheaply and unprofessionally made flower's gift. I've emailed them and explained my concern along with pictures attached. I have not asked for any money back but i did tell them i will never anymore do business with them. Customers need to know of this.

Desired Settlement: I just want their grade score to go down and customers to know how unprofessionally they've handled my purchase. You're not getting what you see in the pictures online.

Business Response: This case has been completely resolved. We have credited back the customer fifty percent off her order. We have also refunded the customer an additional $20.00 for the teddy bear, along with a gift card that has been emailed to her. Please let us know if there is anything else we can do regarding this order.

Thank you 

10/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Image Subject ORDER #******** Response By Email (Aprile V.) (09/22/2015 11:00 PM) Dear Ms. *******, Thank you for contacting From You Flowers. We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner. We sincerely apologize for your disappointment with the substitution made. Therefore, we had issued a $15 gift certificate, 30% refund off of the price of the product, and a total of $7.98 due to the late delivery. We are only able to issue a re-delivery or refund, and in this case we had issued the refund. Thank you and once again, please accept our apologies. Aprile V. From You Flowers Customer Service Email: ************************* Toll Free Number: ###-###-#### Customer By Service Email (**** *******) (09/22/2015 10:11 PM) To Whom it May Concern, This is my third time to contact From You Flowers regarding order number ******** from Monday, September 21, 2015. I have also spoken with the local florist. On Monday morning I ordered a very specific arrangement called the Zen Planter. I was sending it to my girlfriend bc she was worried about some medical results. She is a very spiritual person and I knew the zen planter would be very meaningful to her. It was a very deliberate purchase. That afternoon, she sent me a text to thank me for her delivery and she included this picture: I was mortified, as I would NEVER have sent her an arrangement of that style. Had the florist called to describe the substitution I would have asked to simply cancel the order. I know the exact arrangements aren't always available but bc it was such a very different style, I wish someone would have contacted me first before making such a substitution. I also placed the order thinking that the delivery was free. As you can see on the invoice, I paid a $14.99 service fee. I also chose to pay the expedited fee, but it took 7 hours for my order to be delivered. I called and spoke to customer service who offered to refund $15 and give me a 30% off coupon. This honestly seemed like a very poor offer and not at all in line with what your customer satisfaction guarantee states. I then called the local florist and he directed me back to you all. I called and spoke to another representative and I understood that he was going to have the order redone. I appreciated that immensely and felt it was fair. I told him if you all were able to replace the order than I did not need any type of refund or discount. However, today I was notified of a $15 refund and my gf has not received a replacement. I am just extremely frustrated and disappointed: 1. The order was nothing like advertised and no attempt to contact me was made. 2. I was lead to believe the delivery would be free and I paid a $14.99 service charge. I also paid the expedited fee and it was delivered within 7 hours, not 4 (I was afraid she would leave work within those 4 hours). 3. Very little compensation was offered. I am not satisfied with a $15 refund and a 30% coupon from a company who has done little to guarantee customer satisfaction. 4. No replacement has been sent. If you are unwilling to send a replacement than I would like to request a full refund. Complaining does not feel good to me; I am generally a very flexible, understanding person, but this is unsatisfactory to me. Thank you for taking the time to listen. Sincerely, **** ******* Sent from my ********** ********** *** **** ** * **** ** ***** ** *** *** ******** *** *** ******** **** ******** * *** ********** ** * ***** ***** **** **** *** ** *********** ** **** ****** *** *** ******* ****** ** ******** *** ************ * ***** **** ***** ** ****** ****** *** ****** * **** *** ***** ************ ****** ****** ********* *** ** ** *** **** * **** ********* ****** * **** ******* ***** **** ********* ** ***** ****** ****** **** * ************* * **** ****** *** ***** ******** **** *** ******** *** ***** ** *** *** *** ** *** ******** * **** * ****** ******* **** * **** ***** ** *** *** ********* **** *** ** **** * ***** *** ** ***** ** ** ********** * ****** *** ***** ** ******** ******* *** ******* ** ****** *** *** **** ** * *** *** ******* **** ******** ****** **** * **** **** ***** *** *** ** *** ** **** **** **** **** ******** ************ ********* ******* * **** ****** *** ***** ******* *** ** ******** ** **** ** *** **** * ****** *** 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**** ** ******* *** ******** ***** ** **** *** * **** * ****** ******* ******* * **** **** *** ********* *** *** ** *** ********* ****** * ****** *** * ** *** ****** *** ***** ***** **** ****** ***** * ******* ** **** ****** ************ *** ******** * ** *** ********* **** * *** ****** *** * *** ****** **** * ******* *** *** **** ****** ** ********* ******** ************* ** ** *********** *** **** ***** ** *** *** ********* ** **** * *********** **** * ***** **** ** ******* * **** ******* *********** **** *** **** **** ** *** * ** ********* * **** ********* ************* ******* *** **** ** ************** ** *** ***** *** *** ****** *** **** ** ******* ********** **** ******* **** **** ** ****** Question Reference # ************* Date Created: 09/22/2015 10:11 PM Date Last Updated: 09/22/2015 11:00 PM [---****************---]

Desired Settlement: I would like a full refund.

Business Response: We have called this customer multiple times and have not heard back as of today. We have left several message and have emailed the customer to contact us back at her earliest convenience. At this time we have refunded the customer back in the full amount of her order and given her a $15.00 gift card. We have also let the customer know she has a fifty dollar standing complimentary arrangement that she can have delivered at anytime. We will be happy to set up the complimentary arrangement as soon as we hear from our customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made an order with fromyouflowers.com at 7:45am and they guaranteed same day early delivery BEFORE NOON if I payed an extra $4.99 which I did. The flowers were supposed to arrive at my mother's workplace for her birthday. I tried checking the status of the order on their website and it kept saying that status was unavailable. I decided to call and a customer representative called the driver. The driver explained that because of the rain he was delayed but he would be at her job by 1pm. My mom didn't call me to thank me yet so I decided to call back and they delayed the time to 2pm. My mother leaves work at 2pm I explained to them so they decided to reroute the flowers to her home. They told me the driver would be at the house before 5pm. I still haven't received a Thank You call from my mom at 5 and call customer service again. They apologize and tell them that the driver is delayed and he will be there by 6pm. I explained that my mother has dinner plans for her birthday and this is completely unprofessional seeing as the flowers should have been delivered by noon. They decided to refund me the $4.99 that I paid extra for in shipping. They guaranteed me the flowers be there by 6pm. The time is now 6:35 as I write this complaint and I have just gotten off the phone with customer service. The representative states he is unable to reach the driver and he is sure he is on his way and she would be his last stop. Why would she be his last stop when the flowers should have been delivered over 7 hours ago. He apologized and said he would give me back 20% of my order for the mistake. I am very disappointed. The reason I sent these flowers were because I was unable to see my mother on her birthday. This is incredibly unprofessional and these people should be fined for false advertising. They take people's money and never "GUARANTEE" anything.

Desired Settlement: I would like a complete refund, NOT a partial refund. They should pay for their huge mistake!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********

10/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On September 8th I placed and order (Order ********), two orders actually, the other one was order #********. This complaint is focused on the first order (I subsequently cancelled the second one before it was going out due to the horrible experience I had with the first order. Here is the order of the events: 9/8 - order flowers that were to be delivered to my 10 year old niece on sunday, september 20th 9/13 - i find out that the flowers were delivered THE WRONG DAY - they were delivered a week early on 9/13 9/13 - i call customer service who apologizes profusely and offers to send another bouquet on the 20th. obviously the surprise is already ruined for the child. 9/15 - i ask my sister to send me a picture of the flowers and she doesn't really want to. when i press her I find out that less tun 48 hours after the flowers were delivered on the wrong day, all but three roses are dead, and most never even opened up. 9/15 - i call again. they tell me how sorry they are, that they have a freshness guarantee, flowers will be redelivered the next day. i ask the woman if this is in addition to the redelivery on the correct day, and she in no uncertain terms says yes. she also goes on to tell me that a different florist will be delivering the flowers on the 20th but the original florist will exchange the dead flowers. i ask if they should save the dead flowers. she says yes. i ask her what to do if they are not going to be home. she tells me that the florist will call before showing up and if they are not going to be home to leave the flowers at the front door so they can take a look at them to see what went wrong. i relay all this information to my sister and my niece (who is very excited to get new flowers). 9/16 - i get an email that the new flowers have been delivered. fantastic. i call to see how they look and am told that notwithstanding the email i got, NOTHING WAS DELIVERED. no call, no flowers. i call the company again and ask to speak to a supervisor. the guy says he's sure he can help me. needless to say he cannot. this time i heard that he has absolutely no record of any conversation about the flowers being exchanged the next day. he says all he sees is that the same florist (not a different one like the girl said the day before) was redelivering on sunday and that was the "replacement" arrangement. I tell him all the details of what I just wrote about about the flowers being redelivered the next day and then again on sunday and he tells me that that couldn't have been what happened because it's not in the notes. he can tell that i've never used the service before so i ask him if that is their standard operating procedure for deliverers that do not meet customers' satisfaction. he says yes. i ask him how i could possibly know that if someone hadn't told me that that was how the situation was going to be handled. he says he can't help me, all he can do was resend the new ones on sunday. at this point i have had it with the company and i tell him to forget the whole thing, give me my money back and cancel my second order as well. After I do that I start getting the emails and the phone calls from the company, surely because I told the customer service guy that I was filing a complaint with the BBB. I even got the email below from someone there: "Dear Ms. ** ******, I am contacting you because I am the Better Business Bureau liaison for From You Flowers. I would like to assist you as I notice you stated you are filing a complaint. I will be the one contacting you going forward. Please note I am not trying to do anything except make this right for you. I thank you for your time and look forward to speaking with you or you can email me what you'd like me to do to resolve this issue for you. Sincerely, Robyin F*******" This woman obviously wanted me to believe that she was going to handle my complaint without me reaching out to the BBB and help them avoid yet another filed complaint about their company.. This is by far and away the most unprofessional company I have ever bought anything from. And after reading A LOT of complaints on-line about this company (including on the BBB website) I see that I should have known better.

Desired Settlement: At the very least, the company should be sending a very nice, fresh deliver of flowers to my niece. They should also stop emailing and calling me. The customer service was needed BEFORE all the damage was done, not afterwards.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello - I ordered a Bouquet of Deluxe flowers for a co-worker. I paid extra to have them delivered in 4 hours. I called 10 am and the flowers arrived at almost 5 pm (no within 4 hours). On top of that they were nothing deluxe, just yellow flowers. I am sorry but I was not happy with how they looked. I contacted the business and spoke with a supervisor and asked her to please refund my money $59.96 Thank you.

Desired Settlement: The flowers in the photo in the web site look gorgeous but my co-worker received just a bunch of yellow flowers. That was a joke! I want a refund of what I paid please $59.96

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

10/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for same day delivery (extra charge) and delivery before noon (extra charge). These flowers were received 3 hours late, negating the purpose of ordering flowers in the first place. How am I expected to send someone a message "I hope you have a good day" (someone who had a terrible day) when they will not arrive until the end of business? From You Flowers site says 100% satisfaction guaranteed and at this point I would have been better off (less stress and more money) if I never engaged the company to do business. The flowers were not even close to as described on the website; there were fewer flowers, flowers in bud form, and wilting roses.

Desired Settlement: The total Service/Handling fee for this delivery was $23.97. Because I already contacted the company they were willing to refund $5.99. I'm looking for a refund for the remaining $17.98 because the website and the order confirmation state (and I quote) "Delivery will occur within the guaranteed time frame." This did not occur so I think a refund of the delivery charge is fair.

Consumer Response:

As a result of the BBB inquiry, Robyin F******* at From You Flowers contacted me. She and the company are going to refund the requested amout and understood my issue. Further, the company extended me a credit for $20 for my troubles. 

 

I would consider my complaint satisfied and I appreciate your involvement in getting this resolved. 

 

***** *****

 

9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered 2 fruit baskets for my grieving Nieces. Asked them to text the fruit baskets. To my disappointment, the ordered product and what they received was not remotely close to what I had ordered. The ordered products showed an abundance of fruit, one of them I counted at least 26 pieces, including pineapple. The delivered product was a fraction of the size and certainly not one pineapple was included. The basket was way too small for a pineapple, but it did have a box of jolly ranchers candy! and a bunch of green grapes taking up space.

Desired Settlement: After looking at the delivered baskets, I curiously looked at FromYouflowers reviews and complaints. to find out they appear to be an unreputable company with an abundance of complaints lodged against them. I wrote them a complaint and their fix was a $10.00 certificate towards my next purchase. I would never do business with this company ever again and I feel that I should be refunded the full amount of $109.00. I wish I could attach photos of what was ordered and what was received for you to see. Thank you for your help.

Business Response: This case has been completely resolved. We have credited back our customer $34.99 on each of her orders.  We have also sent our customer two gift cards in the amount of $10.00 for each of her orders. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I'm writing regarding order number ******** 3. I ordered your product called Bursting and Fresh" for delivery, and was not given the product advertised. The first day I heard from the recipient all I found out was that the vase was different than what I had ordered. It was supposed to be a yellow frosted glass vase, instead a glass one was delivered. When I called to let customer service know of the problem they offered me 10% discount, 15% discount, so I agreed to it. However the next day I received a picture of the flower arrangement from one of the sons of the recipient and was shocked, embarrassed, and disappointed to see the arrangement that your company delivered to her. When I called customer service again I was told I would not get a refund because I had already agreed to the discount the day before. I could not believe I was spoken to is really as I was, so I let them know I would put a picture of the arrangement on my ******** as well as ********* and ******* accounts and let my over 700 followers, including my extended military family, on each social media site see exactly what kind of product your company delivers. Finally, after asking to speak to a supervisor who never got on the phone, I was told that I would get a full refund but they would be picking up the flowers from the recipient.Are you kidding me??? Is this really how you do business?? At the very least, the recipient should have received a new flower arrangement from a different florist within your network to make up for the hideous one that was delivered to her. I am seriously still contemplating whether or not to let my social media contacts know about this as I am so shocked and surprised by not only the treatment that I a customer/consumer and she, as recipient received, but by the product that was delivered which, I do have pictures of.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order. We have also sent out a complimentary arrangement on behalf of our company to the recipient as an extended apology. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company promotes on their website that "Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers will be Delivered Today!" This is false advertisement. I have had this happen twice with this company now and after thinking the first time was an honest mistake, tried them again. I am still waiting for my flowers to be delivered before noon from 2 days ago and paid the extra money for it too. I was appalled by the list of complaint's from other consumers about how this company is dishonest and unprofessional. They need to be accountable for their false advertisement and dishonest service to customers.

Desired Settlement: I paid for flowers last August 2015 the first time that were delivered a week after the promised to deliver date and received a confirmation that first day that they were delivered, If I had not called the recipient I would have never known and my flowers would have never been delivered but they charged my card. I might add this was for a family of a deceased child a week late. Embarrassing. I ordered flowers to be delivered to my Daughter on Tuesday 9-8-15 and their website stated that if I paid the extra $4.00 it would be guaranteed that they would be delivered before noon that same day. Here it is 2 days later and even after speaking with a Manager, no delivery. I might add then when I called to check the status on their customer service line, it tells you that they cant take any calls and to email them. They need to be put out of business for ripping so many people off and causing such frustration and humiliation to the customers who chose them for flower delivery. Please read all the list of complaints on line when you ****** them. Thank you!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I appreciate them gifting the flowers and crediting me back, however, I still think they have false advertisement and cannot provide what they promise. 

Sincerely,

******* *********

Business Response:

Good Morning *******,

 

I’m writing in regards to case ID ********. In this particular situation the customer’s order was not delivered same day, it was delivered the following. We had a Supervisor reach out to the customer and apologize for the order arriving late. At this time we have credited back the customer in the full amount of her order. As an extended apology on behalf of our company we also offered the customer a future complimentary arrangement. The customer did accept both the refund and the future complimentary arrangement.  When we received the rejection of the resolution we made another attempt to contact our customer. The customer let us know the case wasn’t going to be completely resolved until we removed our same day guarantee off of the website. We have explained unfortunately this is something we are unable to do. We did confirm with the customer that her refund had processed and her account has updated notes about still receiving her complimentary arrangement. We feel as though this case has been completely resolved on our end  and would like to consider this case closed.

 

Please let me know if there is anything else I can do further regarding this case.

 

Thank you,

Tayler

9/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My fiance gave up a promotion at work and agreed to relocate with me. It was a very difficult decision that almost ended our relationship. I had not seen her in days and we were to meet Saturday morning.. I wanted to start things fresh with flowers in part to say thank you and that I love her. This was a deeply emotional and personal decision for both of us. I ordered flowers from from you flowers on line at 11 am. the site is full of same day delivery guarantees. despite them I paid a premium for delivery with in 4 hours by 3 pm. At 430 I had not receive a call text or sound about the flowers. At 455 I called the company. After being on hold for 30 mins. I was told that they did not have the product available and that my flowers would not be delivered, I plead with them to try. they refused. I offered to pay a taxi for one of there employees to go to a stop and shop and by the flowers there and bring them to my fiance's place of employment and they refused. (they were with in driving distance to both the supermarket and the place the flowers needed to be delivered.) So, I paid 75 dollars for flowers to be delivered before 3 today. This company would not deliver them and despite paying a premium for the smaller delivery window, they chose not to inform me that they could not make the delivery until after 5pm when my ability to do something different or explore any other option with another florist were gone. They were unwilling to do ANYTHING to resolve the problem they created other than refund my money. The employees were condescending and refused to provide me with these names. I was on hold waiting for some one to initially answer the phone for 40 minutes. there was a message saying they could not confirm if any flowers were delivered.

Desired Settlement: First I would like an apology and explanation as to why I was not notified when they know, so I could do something about it. I want to know why they would not get the flowers from a retailer and deliver them to complete my order. Had they done that this may have been as very different review. I would like a full refund, flowers sent at a later time, (they should send me flowers too) and compensation at my hourly rate for the time I spent waiting and on the phone with them.

Business Response: This case has been completely resolved. We have credited back our customer in the full amount of the order. We have also given him a complimentary arrangement on behalf our company valued at $65.00 that has been delivered. We have also offered him a future complimentary arrangement in the amount of $65.00 that he can use at anytime. At this time the customer has refused the second complimentary arrangement, but if he changes his mind we are still happy to honor our offer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:   The Company has not addressed the issue.  They run and internet ad guaranteeing same day delivery.  They then offer a up charge to insure that the flowers are sent in 4 hours.  I paid for the  extra for premium 4 hour service.  Five hours later, one hour after the flowers were to have been delivered, I called them to confirm delivery,   I was on hold more than 30 minutes.  At some point around 530 I was informed that the flowers had not been and could not be delivered.  This company waited until after it was possible for me to make a another alternative arrangement to have flowers delivered to inform me that they were unable to meet the contractual obligation they made.  They debited my  account that day for the 70 dollars they charged.  While they say they refunded my money it has yet to be credited to my account.

I had one opportunity to celebrate an event that day.  I know it could not be recreated.  I selected this company because it came up in a search for forests in that area.  I was not local.  I was hours away.  I asked the manager to have one of their employees go to the local stop and shop buy the flowers and deliver them that night.  I offered to pay a cab for the transportation.  I offered to pay for the flowers.  They refused.  The best they could do, was have them delivered the next day.  
The next day about noon I called to confirm they were sent.  I was informed by the superior that they had never been placed.  Finally at 3 pm.  3 hours before the person who was receiving them was getting on a train to travel to where I was, the flowers were delivered.  They were a day late and a dollar short. May be the coworkers left behind enjoyed them but the recipient didn't.   The quality was poor, there were maybe 10 ti 15 flowers in the vase most wilted.  Certainly, not what I expected for $70.00.
The next Monday I received a call from the company telling me that to satisfy and close the complaint I filed with you they were voiding the transaction and reporting it closed to you.  I told them that was not a satisfactory resolution.  I want to be compensated for the over three hours of time I spent following up.  they told me that they did not do that, that they refunded my money (which they have not) and they would send complimentary flowers to someone if i wanted.  In the mean time I have gotten automated emails from them telling me that my 16 dollar credit is going to expire.  I'm disgusted by there attitude and the way they treated me.  
They need to be held accountable for the gross misrepresentations they make on their website and the unfair and deceptive business practices they employ.  People like me place their trust in companies like this to handle those non re-doable moments because they get a high google rating.  They abuse this trust and need to be held accountable for it.   A warning top consumers regarding the poor business practices of this business would be a first step holding them accountable and protecting the public.   
I would be happy to provided additional details if it is needed.

Sincerely,

***** *******

Business Response:

Good Morning *******,

 

I'm writing in regards to case ID ********. The customer filed a BBB complaint against our company due to his order not being delivered same day. We had a Supervisor get into contact with him apologizing for the situation and crediting him back in full for his order. We have also gone ahead and offered the customer a complimentary arrangement on behalf of our company in the amount of $65.00. We responded back to the BBB closing the case. The customer rejected the response and we reached back out to him to further resolve the issue. After speaking with the customer we then offered him a second complimentary arrangement to be delivered at a future date also in the amount of $65.00. Customer accepted the resolution. At this time the customer is rejecting our response again through the BBB and wants to be compensated for his time with cash. At this time we feel as though we have gone above and beyond for him.  The request the customer is making is not something we can honor. We would like to consider this case closed.

 

Please feel free to let me know if there is anything else I can do regarding this case.

 

Thank you for all of your time concerning this matter.

 

Tayler

9/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Online flower order was not as advertised. Ordered a beautiful bouquet and was delivered a bunch of wilted flowers thrown in a vase. Was a gift.

Desired Settlement: This company has many complaints against it and should be shut down. Visit the complaint facebook page for more unhappy customers complete with pictures of products received.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order was placed for a sister birthday. The arrangement shown was a full purple bouquet of Iris's. What was received was 6 green stems, one of which finally produced 1 bloom. The price was 29.99 plus delivery and the order was only worth about 5.00. The company was sent pictures of what was received and was told how disappointed everyone involved was. They first offered a 10.00 gift certificate toward a new purchase, who is going to order again? Plus that doesn't even cover delivery. They were contacted again, and stated that it was not their fault, it was the producer, but begrudgingly upped the certificate to 20.00. This is not acceptable, I requested a refund or a replacement delivery. They were notified that I would contact you if they did not make this right.

Desired Settlement: I feel that they should now produce a 100% refund. After 8 days they keep saying the flowers would still probably bloom. All instructions were followed, one stem produced a single bloom, and the rest of the stems have dried up. Issue a refund!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if you need anything else regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your assistance, and I do apologize for having to involve you, but it is great to know that you really do care about consumers.

I do feel this would never have been resolved on my own.
Sincerely,

****** *********

9/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 8/27/2015 PURCHASED SYMPHATY FLOWERS SAME DELIVERY. THE FLOWER WAS NEVER DELIVERED THEREFORE THIS BUSINESS POST FALSE ADVERTISEMENT. UPON CONTACTING THE COMPANY I WAS TOLD THAT THEY MADE ATTEMPT TO DELIVER AND THERES WAS NO ONE THERE TO RECEIVE. WICH IS A BIG LIE BECAUSE I LIVE ACCROSS THE STREET TO WHERE IT WAS SUPPOSED TO BE DELIVERED, THE RECEPIENT AND FAMILY WAS HOME ALL DAY DUE TO A DEATH IN THE FAMILY AND THAT'S WHAT THE FLOWERS ARE FOR. THE CUSTOMER SERVICE TOLD ME THEY WILL RE DELIVER FIRST THING THE NEXT DAY 8/28/2015 AGAIN THEY NEVER DID. CONTACTED THE COMPANY CUSTOMER SERVICE AGAIN SAYS SHE DON'T KNOW WHAT HAPPENED. I REQESTED TO CANCEL DELIVERY AND REFUND ME THEY SAID THEY WILL ONLY TAKE 20% OFF THE AMOUNT. STILL THE FLOWERS WAS NEVER DELIVER. THIS COMPANY DO NOT COMPLY WITH THEIR ADVERTISEMENT AND I NEED RESOLUSION.

Desired Settlement: PLEASE TAKE NECESSARY ACTION AND FUNISHMENT FOR WRONG ADVERTISEMENT

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a floating complimentary arrangement to be delivered in the future. The customer has declined this, but the offer will still stand if customer changes her mind.

Thank you 

9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint:

In short Mr Shayim, is the worst customer service "manager" I've ever encountered. He refused to provide any contact information to corporate for me to lodge a formal complaint against him. In addition he refused to transfer me to another leadership position. I placed 3 orders over the last 24 hours. I received a phone call from the finance department asking for verification. They didn't introduce themselves, call from a blocked number and started interrogating me asking me personal questions almost as if they were collection people. Once information was confirmed they wanted to speak with my ex whom we still share an accounts not that's its any of their business. I was called a liar, shady and ignorant. I said just cancel the order and refund the money. He refused even after I explained clearly and offered to send a copy of my card with my name.. I refuse to spend money with people who have no issue with disrespecting customers. He not give me corporate information but I will do everything possible to pass the word about "from you flowers" and Shayim.

Desired Settlement: Either way I'll get my money back. My main goal is to try to get the word out and hopefully they'll pull the phone call and hold Shayim accountable for his actions.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers on a Saturday. Order delivered3 days late. Payed to have order delivered before noon. Called and complained. Flowers were supposed to be upgraded. They were not. Note of apology was supposed to be provided. It was not. Money refunded. They had the florist go out to recipients house and pick up flowers and would not replace them.

Desired Settlement: They should replace order to make customer happy!!

Business Response: This case has been completely resolved. Our customer has been credited back in the full amount of the order, along with a complimentary arrangement being sent to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the summer sunrise bouquet with bright pinks, yellows and purples-The flowers I received were not even a full vase of flowers as shown on the order. I paid for the a DELUXE bouquet with bright vibrant colors for a very special 80th birthday. This one I received was depressing. The one I ordered had small roses, yellow large roses, purple flowers, pink and fuchsia colored with yellow center flowers, etc. Very happy and exciting colors. Instead, I got something that looks nothing like my order instead I got: lot of green fern filler is used, faded brown and yellow lilies(which I do not like), big carnations, only 3 pink, not yellow roses, not what I ordered. I ordered a deluxe bouquet – much larger bouquet not the regular size. The yellow lilies had brown spots in them and was faded looking. I could have order a much cheaper bouquet if I wanted this. It was a very depressing arrangement.

Desired Settlement: The company should not substitute the complete order. It was nothing like what I ordered and paid for. It was close to $60 for the order. If florist is not able to send the arrangement, then they should cancel order or let applicant select another order. I was told minor substitution but was given a completely different arrangement of flowers for my mother's 80th birthday.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mother, to be delivered to her office on a Friday afternoon. Payed for same day service. I had to call customer service by the end of that day, around 6pm, to find out if the flowers were delivered. Customer service could not give me a straight answer of who they were delivered to nor any signature name. I then had to call my mother and ask if she received anything, defeating the whole purpose of a surprise delivery. She did not receive the delivery. This was already after 7pm, in which she left her office. I then call customer service once more, only to be placed on hold again, for about 20 minutes. I explained the situation and advised I was not 100% satisfied, which ******************, guarantees. I asked for flowers to be redelivered at her home for free and for me to receive my refund for all the trouble caused. Customer service advises they can take 20% of my order, and have them redelivered, which only insulted me as a customer. I ask for a complete refund and customer service advises they are going to send someone out to pick up the delivery, which as I stated several times, there was nothing delivered. The following day, Saturday, my mother happens to stop by her office at noon, and finds a half dead bouquet of flowers sitting outside her office door. Not only do they look nothing like the the photo advertised, they are extremely wilted from sitting outside in 105 degree weather. By this point, I am extremely embarrassed that I even placed an order with a company that is so poorly unorganized and that I had something like this arranged, to be sent to my mother. I call customer service yet again, explaining even further, thinking they would absolutely rectify this experience. I am placed on hold for another 25 minutes and all the customer service representative could come back with was taking 50% off my order. Further speaking to a supervisor, only to hear the same offer and an apology.

Desired Settlement: I would like my mother to receive an even larger, beautiful bouquet of flowers delivered to her home, at a reasonable time of day, free of charge. As well as my full refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Thank you 

8/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a floral arrangement for a sick friend to arrive at her hospital no later than 4:00 PM PST, paying the extra $12 at 12 PM PST for the 4 hour delivery window. No word from the friend at 4, so I emailed From You Flowers customer care. I then noticed the horrible reviews they had on **** for poor delivery, and contacted them by phone immediately to make sure that they were going to deliver today or refund the expedited fees as well as the $12 4 hour window fee. They had to call the florist, who said the driver was not picking up and I would receive a notification via email. As a customer paying for a service, I should NOT have to investigate if said service has not occurred.

Desired Settlement: The business needs to work closer with their florist partners to deliver the service they advertise. Also, I believe their organic rankings on search engines should be lowered. Had I seen the **** reviews prior to seeing From You Flowers show up in 2nd position, I would NOT have ordered from them.

Business Response: We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email.  We are considering this case closed. If the customer does contact us back we will be more than happy to resolve any further issue. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for mother in the hospital. Mother was discharged so I called to cancel flowers. First call was told they cannot help me. Asked to speak to manager and never allowed me to do that. I was told to call *** to get it cancelled. Called *** and was given the wrong tracking number. Called flower place a second time and told again they cannot help me. They gave me correct tracking number. Called *** a second time. They informed me my flowers haven't been shipped from the company yet and that only a shipping label was created. Called flower place a third time and asked to speak to manager. Spoke with "Ashley" who claimed to be a manager. I asked why she couldn't cancel the order if it hasn't left the company yet. She told me all she could do was re-route the flowers. So begrudgingly I had the flowers re-routed to another location since no one would be at the hospital to receive them. At 10:30 p.m. Last night I received an email that says they shipped from the company. This morning I received another email that says they were delivered to the hospital.

Desired Settlement: I just want to get a refund. I do not feel the company handled this well. If they had not shipped the flowers yet then why couldn't they cancel them? They had 24 hours before the expected delivery date. Also, why did they tell me they would re-route them and take my information only to lie to me?

Business Response: This case has been completely resolved. We have issued the customer a credit of $22.98 and emailed a $20.00 gift card, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to order flowers before the same day deadline on Saturday August 15, 2015. I paid the extra amount for same day delivery. No flowers were delivered. I called and spoke to Judex on Sunday, August 16. He apologized and said that the vendor was closed on Sunday, so they would be delivered Monday. He was supposed to reimburse my fee for same day delivery. I have not seen that yet. They did issue a $15 coupon for me to use in the future. Monday I go a message to call. This call was to verify that I wanted flowers delivered on Monday. I was frustrated but said yes I did. That evening I spoke to Shatavia who informed me that by the time they got the order in to the vendor they had missed the delivery truck. So the order was to be delivered Tuesday with a free upgrade and a letter of apology to the recipient. Later on Tuesday I was Angela told me the only flowers they could get were white and pink roses. I did not want this so they said my only alternative was a full refund. My flowers are now 4 days late and not even there. I am very unhappy. I do not want to use there service again.

Desired Settlement: I want a free beautiful delivery of flowers to the recipient and a letter of apology. But I want the purple flower display I ordered.

Consumer Response:

This is to inform you that this complaint has been resolved.  

FromYOuFlowers.com did refund my money, send complimentary flowers and a letter of apology to the recipient.

 

Thank you,

****** ******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The company advertised a sale for flowers at $19.99 which was misleading. Then they required you to have a minimum order of $39.99 in order for flowers to be delivered. I paid $14.99 for shipping plus $4.99 for a delivery by 12 noon the following day. The flowers were never delivered. I don't even think this company is legit. They kept giving me the run around. 2 days later and still no flowers delivered. Long holds on phone during customer service. They did not rectify the situation. Very unprofessional and terrible service. I would not recommend at all.

Desired Settlement: I want my full refund for everything that I spent including delivery and fast shipping.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

8/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my girlfriend on wed 7/29 with same day delivery and let them know her place of business closes at 3pm. they werent delivered. i asked for them to be redelivered thursday 7/30 but let them know she was leaving work at 1pm that day. when they werent delivered to her place of business so i gave them her home address and asked for them to be redelivered to her home address later that afternoon or evening. she was home just before 4pm, i spoke with her at 7:20 and they still hadnt been delivered. i asked to have them redelivered from a different florist on friday 7/31 but said she would be leaving work early on friday to go out of town for the weekend. they still couldnt get them there. so after two florists over 3 days and trying her place of business 3 times and her home address once they still couldnt not fulfill my order.

Desired Settlement: i want a full refund and i would ask for free flowers but i have zero faith in this company's ability to deliver them either

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response: they said they were going to refund me but it has not hit my credit card yet and i dont know where "very pleased" came from because nothing about this experienced has me "pleased" 

Complaint: ********

I am rejecting this response because:

Sincerely,

**** ******

Business Response: This case has been completely resolved. We processed a full refund for the customer back  on July 31st. We have informed our customer the refund has been processed on our end and if he is still not seeing it we will need his bank to fax us over information.  We have not heard back from the customer so we are considering the case closed as he has received his refund.  We have made a final contact with our customer to have his bank contact us if there is still an issue, but everything has been done on our end. Please let us know if there is anything else we can do regarding this case.

Thank you

8/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company online about 1pm saturday august 8, 2015 There was a death in the family about 9am that same morning. I was sending the flowers for sympathy. Their website was all about same day delivery. I placed the order because they could get it delivered that same day. I addeded a note to my order to please call me when delivered, and I was also going to get a email of my order # and receipt. Well with everthing going on that day I did not get home till 10:30 that same night. I never rec. a call saying delivery was completed, and checked my email when returned home and nothing. Not one email from this place. I checked again sunday still nothing. I called ************ them 9:01 am monday morning aug. 10th 2015 to see if delivery was completed. I was put on hold then told my order was placed but the company they sub out to that does the delivering did not get the info. because their printer was messing up!!!! They appoligized, & said they would make this top priority, & upgrade my order for the inconvience & return my same day delivery fee. And I will receive email about my order that has not been sent yet. Now its Monday night very late aug. 10th 2015. With all the funeral planing I got home very late again. First thing I did was check my email to see if flowers got delivered, and still nothing. So now I call ************ another phone number for this company to see if they can tell me if this order got delivered today? And I was told the order should of got delivered today but they have no conformation of it because the delivery company has not confirmed it with them yet. She said sometimes delivery drivers take their paper work home at end of day & does not turn it in till next morning. She also told me she would mark my order as top priority and I SHOULD get email and phone call sometime in the morning. I still dont know if my order was delivered, I still have no emails saying they returned my same day del. fee. Its going into the third day now and neither them or myself know if this order has been delivered. Im at the point now I want nothing else to do with this company. I want all my money returned. I live five miles away from the delivery point of the flowers. It do not fell like my sympathy is going to be felt the same way it was intended to, when I live live five miles away from them and they receive the flowers 3 or 4 days later. If this company is not going to return my money they need to send a bouquet of flowers along with a appology letter to this family explaining why they did not deliver my order I placed on saturday aug. 8th 2015

Desired Settlement: letter of appology to the family, why my flowers did not get to them on August 8th 2015 and send them a very nice bouquet

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement on behalf of our company to be delivered to the family. The customer was very pleased with this resolutions. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****

8/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for delivery to a hospital after being told the patient would be there 4-5 days. Within 24 hours, I was told he was released. I immediately emailed the company and they said even though the basket had not been delivered, that they couldn't do anything. They gave me the tracking and told me to call ***. First, the tracking wasn't in the system. *** stated the item hadn't been picked up. So I asked if they could change the address and they stated no; I had to request that through FYF. I made several calls to ***, hoping to get a better answer than the previous one. *** told me each time that only the company could intercept and change the address. I was not authorized to do so. I emailed the company 4 times on July 2 and never got any other update. And of course, the patient never received the gift basket. I'm filing a dispute with ****. I've spent $853 with FYF this year and an additional $882 in 2014. I'm appalled at the lack of customer service I've received.

Desired Settlement: Refund of $95.98 for order ********

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

8/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife and she received eight roses. Of the three different "levels" they advertised, I paid for the most expensive. I spent approximately $70 and my wife received an 8 rose arrangement that looked completely awful. I called to complain and I was told they would deliver a new arrangement. This did not happen. In addition, the picture they have in the website for the arrangement I ordered is completely misleading. They need to remove this picture and replace it with a small arrangement of eight roses. I would like a refund and they need to change their advertisement.

Desired Settlement: I would like a refund and they need to change their advertisement for the "you're in my heart" arrangement.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my wife and they never delivered them after 3 days I had to cancel the order because all they would say is they will deliver them today and they never did.

Desired Settlement: No further contact with them.

Business Response: This case has been completely resolved. We have left the customer several messages and emails regarding this order. As of today we have not heard back from the customer. We are happy to resolve the issue with the customer by offering a complimentary arrangement, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: on 7/13/15, against better judgment (two previous orders with this company and both times the company failed to meet delivery promises. One issue was reported to BBB and a full refund was issued), I decided to try using From You Flowers once again. History has repeated itself...From You Flowers has once again, failed to meet the delivery promises. I ordered flowers to be delivered on 7/14/2015 and as of this writing and complaint, they have not been received or delivered to the recipient!!! I am furious. No flowers, no updates, nothing!!! This is absolutely my last order with this company.

Desired Settlement: Delivery of order as promised to recipient by close of business today, 7/15/2015 and a FULL REFUND to my credit card, as From You Flowers did not come through on their obligation to the customer.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a funeral wreath Peace Eternal Wreath valued at $229.99 on their website and what I received was nothing like the picture of the wreath that I ordered. I feel was deceived and paid too much. I called and emailed regarding my dissatisfaction. Customer rep told me how sorry they were and have already issued a $15 gift certificate. Explained to rep I don't want their gift certificate since I won't be ordering from them anymore.

Desired Settlement: I asked that BBB look into this business for their false advertising and ripping off people's money. Business should be held responsible for false advertising.

Business Response: This case has been completely resolved. We have credited back the customer an additional credit for a total of forty dollars back to her credit card. We have also increased the gift card up to $20.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on the internet for mothers day to be delivered on 05/07/15. I received an email saying the flowers were delivered but they were not delivered. I called and was told to respond by email. I responded by email and all they would say was that the flowers were delivered. I went to my bank and put a stop on the charge on my card but they sent my bank a letter saying the flowers were delivered and my bank charged my account. I never received the flowers and I want my money returned to me.

Desired Settlement: I want the business to return my money to me and they need to have a better way to track the flower deliveries from a company that they use on the west coast. An email does not constitute delivery they need to ensure that it happens.

Business Response: This case has been completely resolved. We have spoken with the customer and our florist confirming a non delivery. Due to the customer disputing we will have to wait 30 days to receive the approved funds back from the florist. We will be in touch with the customer and once we have confirmed everything with our shop, we will be proceeding with the full refund. We did explain to the customer for future orders to allow our company to resolve the issue before disputing as once the bank sides with us our company cannot proceed further. We will be following up with this customer in thirty days. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

7/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers paying $48 for a mother that lost two of her little boys. I payed $5 extra to have them delivered before noon. They were never delivered and they will not fix it. I want my money back. This is disgusting.

Desired Settlement: I want my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $75.00 complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After I was able to get my refund, the associate went above and beyond by sending a complimentary arrangement.

Sincerely,

******** *******

7/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a bouquet of flowers on 05/30/15 and PAID the extra fee for same day delivery. On 06/01/15 $42.72 was charged to my account. That same day, I received an email apologizing for the delay and promising the bouquet will be delivered the next day, with a note of apology explaining the delay and/or a call to the recipient to apologize. 3 weeks later... i have received NO flowers, NO refund or an explanation.

Desired Settlement: I paid for services to be rendered and those services have yet to be rendered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 6/18/2015 to be delivered to my sister's memorial service at ******* *** ****** ****** in ******* on 6/19/2015. I paid for expedited delivery so the flowers would arrive an hour prior to the service. Only one arrangement was delivered. When I called to find out what happened to the other two arrangements, I was told the company had computer problems. Then the rep contradicted herself and said the arrangement had to be sent to a home address. Since when? When I placed the order, I specifically asked the flowers to be sent to the church by 10am and the order taker assured me the delivery would be made. I requested a full refund. After being placed on hold for 15 minutes, the rep disconnected the call. I called back and again requested a refund and was put on hold again. After waiting after 15 minutes, the rep came back and said a supervisor will call me back. I have yet to receive a phone call from the supervisor.

Business Response: We have emailed this customer informing her of the full refund being processed back to her credit card. At this time for the inconveniences we have caused, we have also offered to send out two complimentary arrangements on behalf of our company. The customer has declined the offer at this time. If the customer does change her mind we are more than happy to still honor the offer.  Please let us know if there is anything else we can do regarding this case.

Thank you 

6/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered Flowers for my wife to be delivered where she works. I ordered expedited delivery for them to be delivered in 4 hours. The were delivered 6 hours later and they were the wrong arrangement. I called the service and explained this and was informed that the correct arrangement would be delivered the next day but they were going to pick up the arrangement that was sent in error which further caused inconvenience and embarrassment for my wife at work. The next day while my wife was in a meeting, the delivery person showed up asking for the flowers that were already delivered and she was contacted by the front desk that her flowers where here and that she needed to bring the other flowers down. She couldn't leave her meeting so the delivery person left the proper arrangement and said that he would return to pick of the other flowers. I called the service again explaining that this was unacceptable and was told that it was "policy" that they had to pick up the other arrangement. The delivery person showed up again and my wife was still in a meeting and this time had to step out of the meeting to bring the flowers down to the front desk, again causing her embarrassment with her coworkers and her manager. At this point,my wife called me annoyed at what was going on with the florist. What was meant to be a nice gesture to make my wife happy, turned into an embarrassment as well as inconvenience with my wife and I.

Desired Settlement: I believe I should be compensated for the ridiculous actions of this company for the inconvenience and the resulting annoyance by y wife with me for something I intended to make her happy.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Father's Day to be delivered on June 21, 2015 (Father's Day). The order was placed on June 13, 2015. On June 20th, I received a call from am "unknown number." I never answer calls from unknown parties and thus did not answer the call. In the evening I returned home to find an email from "Customer Service." I thought this was a spam message as there were not other identifiers. I was about to report the message as spam until my email spam blocker revealed the message before deleting. The message read as follows: "Dear ………..., Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused." Thank you! Sincerely, ****** *. From You Flowers Customer Service (**** ******** I proceeded to call customer service only to be met with the most rude agent. I was told that they could not find any florists in the delivery area to deliver on Sunday and/or the florist was out of orchids. This was incredulous to me as I placed the order the previous week and they had plenty of time to realize that they would not be able to fulfill my order. i was told that the flowers could be delivered on Monday instead and that I could receive a 20% refund for the error. I was also told that I would receive an email verification of this, but i never received any further correspondence. This was so upsetting as my Father is ill at the moment and I really wanted him to receive the flowers on Father's Day. The lack of responsiveness from the agent was also very upsetting! If this company is unable to deliver on Sunday (and they know this), then they should not be offering services that they obviously cannot provide. I would like a full refund ($ 65.98) for a service that was promised, but not provided and for the upset that this has caused myself and my family.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $40.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

While I did receive a full refund, for which I am satisfied, I never received a complimentary floral arrangement valued at $40.  I did receive a $15 gift certificate which is not the same as a complimentary floral arrangement.
They need to retract the untruth about a complimentary floral arrangement (which I never asked for, nor do I want) before I will be satisfied with the response.

Sincerely,

****** ********

Business Response: This case has been completely resolved. We are unable to contact the customer through email, we have left the customer several messages with the resolution. At this time we have refunded this customer in full for the order.  We do have a standing complimentary arrangement noted in the account. When the customer calls back and references her order number, at anytime, we will be happy to process the order. We just need the recipient information and we will process the complimentary arrangement for her right away. Please let us know if there is anything further we can do for this case.

Thank you 

6/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This flower company offers a satisfaction guarantee with same day delivery. Upon completion of order, recipient has yet to receive flowers four days later. Once contacted the flower company wanted to offer a discount on the next purchase of flowers, which is useless since I will not be using them in the future. Finally got someone to issue a refund.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for flowers to be delivered for an anniversary on June 12th. I paid extra for same day service. In the evening I had a call from the company to say that they did not deliver the flowers as they did not have a driver available. They agreed to call the recipient to explain, to send the flowers the following day and to refund my payment as a gesture of apology. They called the recipient and refunded the cash but did not deliver the flowers.

Desired Settlement: This is a truly appalling company. Now that I look on line I see that my experience is typical. I would like an explanation from the company about what happened, a full apology, and for the flowers to be delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

6/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I place an order for flower delivery on June 9, 2015 via **************.com site approx. 2:00 PM Eastern time. Within 30 minutes I was contacted my ************** to confirm my order that I placed for next day delivery of June 10 2015. I had a missed call at approx. 6:33 PM eastern time from unknown ID caller I believe it was ************** after approx. 1 hour reviewed my phone log and had an additional phone call with voice mail to call them. I return the call to find out that they wouldn't be able to delivery my order due to unable to find a florist in the delivery area.

Desired Settlement: Customer service is poor without the proper research and professional manner. They called first only to verify the money and didn't perform additional check for a florist for my order. They waited till the almost delivery time to call me about the unable to perform delivery. This is only a compliant for the bad service of this vendor. I've already requested a full refund back to my credit card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement sent out on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

6/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my ****** on Thursday, May 7th. The product I wanted said it was available for same delivery and I wanted next day. I asked if that was going to be a problem around ******'s Day and they said no, all office deliveries are delivered before 5pm. The flowers did not show up Friday and I was not notified. I called and they asked if they could make an evening delivery or over the weekend, but they do not deliver to the area where I reside. They gave me a 15% refund to deliver them on Monday. I asked that they notify me if the flowers were not going to be delivered. Monday came and went, and there was no delivery and no notification. I called again, and they apologized and I gave them one more chance to deliver them on Tuesday with a 50% discount. Again, I asked that they notify me if there are any issues. Tuesday came and went with no delivery and no notification. When I called again, they could not contact the delivery service but said the flowers had been delivered (which was not true). I told them to just cancel the whole thing and give me a full refund, which they agreed to. But they told me if the flowers show up, that my ****** should not sign otherwise they will charge me the full $60. So miraculously, the flowers showed up on Wednesday and I had to tell my ****** not to sign, which is very cruel because she really liked them. I was furious because that is so mean to do to somebody and they said they will send me a complimentary order. I scheduled it for June 1st with upgrades (balloons and chocolate) since the surprise was ruined. Well the delivery showed up, but it was not the arrangement I had originally ordered and the chocolate has been expired for 3 months!! (I told them I was going to order from them again this summer if they could deliver on June 1, but old food and wrong flowers was not what I wanted to be delivered!)

Desired Settlement: I want a letter of apology written to my ****** for the failure to provide her the products and service that she deserves.

Business Response: This case has been completely resolved. We have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolates. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On or about April 22, approximately 9:00AM MT, I placed an order for same-day delivery with From You Flowers. I paid a premium delivery price for same day delivery, plus an additional charge for delivery within the next 4 hours. The delivery did not take place until approximately 5:30 PM local time, not only failing to be delivered by the end of the business day, but also failing to meet the promised delivery time within the next 4 hours, for which an additional surcharge was paid. Subsequently, I discovered on May 26 that From You Flowers has forwarded my name to several magazine subscription providers without my permission. I spent 30 minutes on May 26, 2015 from 1400-1430 trying to cancel with just one of the providers, ****** ***** *** ******* magazine (acct#**********), where I spoke with *****, finally canceling my unwanted subscription.

Desired Settlement: I would like a billing adjustment for the amount of the same day surcharge, the 4-hour delivery and an additional $10 credit for my wasted time canceling with ****** ***** *** ******* (I make a salary of $33 per hour). Additionally, I would like From You Flowers to stop sharing my information, internally and with external vendors and completely delete my record as a customer, so it is not found in their system in the event of data compromise or accidental vendor sharing.

Business Response: This case has been completely resolved. We have credited back the customer a total of $14.99 for this order. Please let us know if there is anything else we can do regarding this case. Thank you 

6/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from the From You Flowers website, had them delivered, not a problem there. The problem I had was that I was sent a magazine that I did not order. And I have discovered this is an all too common problem experienced by many people. Apparently, they gave my personal information to ********* who in turn had me sent a copy of ******* for god knows what reason. I would never ever order such a lousy magazine as that. Then of course, I was worried that now I would be charged for a subscription that I never asked for. I know what this stuff means, so then I had to hassle around to try to get ******* to stop sending me magazines, and still don't know if they deleted me from their mailing list. They finally responded after several days stating that "Our records indicate that this subscription is included with a qualifying purchase with From You Flowers." I still have not determined if I am going to get charged to my credit card, but if I am, I will got through the roof and do everything I can to tell the world to stay away from From You Flowers and any business that sells customer information to ********* and other predatory companies. This is just total nonsense and waste of my valuable time. And I am far from alone. There are probably thousands getting the same experience right now. See: ******************************************************** ************************************ ******************************************************************************************************** ****************************************************************************************************************************************************************** I just wish we had a legal way to shut down these types of operations. BBB seems to be the only avenue.

Desired Settlement: If From You Flowers doesn't stop this ridiculous practice, they should be shut down. And if I am charged, I will fight tooth and nail until I am reimbursed. As of now, I don't know if I will be charged. In addition, if I am charged, I demand money for my time dealing with this problem that they created. $200 for my wasted time seems sufficient at this point, but I reserve the right to demand a further $100 per hour of my time wasted after that if this issue is not resolved as of today May 31, 2015.

Business Response: This case has been completely resolved. We have set up a future complimentary arrangement for this customer valued at fifty dollars. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

6/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on a Saturday and paid extra for same day delivery I received a call later that day saying it was to late to process my order. The representative said he would upgrade my order due to the delay and told me the flowers would be delivered on Monday and I agreed. Monday is here and my sister still hasn't received her flowers. I called the company twice to confirm my order and they kept telling me they couldn't get a hold of the florist. I am truly unhappy with your service.

Desired Settlement: I would like to have the full amount refunded to my credit card

Business Response: This has been resolved entirely. A member of our team reached out to the customer and confirmed that a full refund was being issued to their account. Additionally, we offered a complimentary arrangement to the recipient of her choice. The customer was very that her sister would still receive her birthday gift and was pleased with the resolution. We consider this closed. Thank you!

6/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 6, 2015 I Ordered the ****** ******* ******* to be delivered to a friend in the hospital. (My order # was ********). According to the picture and description given this arrangement contained hot pink roses, yellow roses, pink aster & purple statice in a classic glass vase. The arrangement, for the size I paid for showed 6 large yellow roses surrounded by the other flowers. I spent a great deal of time selecting this arrangement to send to a friend who was extremely ill and in the hospital. I wanted something bright and cheery. The arrangement was $39.99 but on sale for $31.99. When the mother of my friend sent me a picture of the bouquet they had received, I was extremely disappointed and embarrassed. The arrangement had 2 white roses and some pale pink "filler flowers". It was neither the size, quality, nor the look I had ordered. I was very disappointed, it was nothing like what I had ordered. I called them on May 8th and described what my friend had received. They assured me a new bouquet would be delivered the next day through a different florist. It was never sent. I called on May 8th, May 9th, May 11th, and May 13th. Each time I was assured they would be sending the correct bouquet. On May 13th, after they talked with a manager, I was promised a 10% discount on my next order, a $10 gift card, and that the arrangement would be sent the next day. It still has not been sent. I have to believe that their intention was never to send the correct bouquet.

Desired Settlement: At this point, after being told 4 times they would send the correct bouquet and never doing it, I have no faith that they would do that now. My friend is still in the hospital but by the time this matter is resolved, I doubt she will be. I want a refund for my order. What they sent was a very small, cheap bouquet, nothing like what they showed on their website for the ****** ******* *******.

Business Response: This has been refunded in full and a complimentary arrangement was offered to the customer to the home address of the patient that was discharged. We contacted the customer three times via phone and email and left messages. We have not heard back from the customer. However, we did send a detailed email confirming that the account has been refunded in full and that the complimentary arrangement can be redeemed at any time. This is considered closed. Thank you!

6/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered on 5-7-2015 to my girlfriend at work. Order # ********. The order was the wrong arrangement. Since then I have been trying to work with FYF (******************) and have been told many many different things. From calling them the day of the wrong arrangement being delivered, I was told the right one would be delivered as soon as possible, and was told it could be delayed because of mothers day. I agreed to that. After this I sent an email on 5/12 and never heard back. I sent another on 5/13 and was told they would send the correct flowers through an alternate vendor. On 5/14 @ 5:34a I was sent an email saying they would also discount 50% because of the troubles and had scheduled delivery for today (5/14). I receive a voicemail this afternoon saying they would not be able to deliver the flowers today, but I could call or email to confirm delivery tomorrow 5/15. I emailed that I received an email this morning titled "Delivery in 4 hours or less" and that I was about fed up hearing different answers. I get another email back telling me they have refunded the entire amount, but have not confirmed there would be any flower delivery anymore. At this point I believe they want me out of their hair and they are done trying to work this out. Then I get another email talking about how the delivery address is remote, yet its within 40 miles of ****** ** (delivery is in *****, ******** **) this is no where remote at all and told in the email they could do a similar item, but the soonest is 5/16. I then check their website, where I can order the flowers I ordered over a week ago with the delivery date of tomorrow 5/15. currently awaiting a response and for the refund to post.

Desired Settlement: Since I was told I would get the right flowers sent, I want the right flowers... them refunding me is great, but I was promised on multiple occasions the right flower arrangement that I originally ordered.

Business Response: This case has been completely been resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you

6/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for the Cotton Candy bouquet on the fromyouflowers website and I paid extra to get the largest option- premium. When the flowers were delivered today they were the size of the basic option (maybe even smaller) and were not even the same flowers I ordered. It was a completely different bouquet and much, much smaller than advertised. I emailed From You Flowers customer service to request a refund or to receive the product that I ordered,and i included pictures of the item received along with the picture of the item I ordered from my confirmation email. Their response was to send me a $15.00 coupon for a future purchase. This is unacceptable. I expect to receive the product I ordered, and if you cannot provide that then I expect a refund. If I do not receive one of these options I will be forced to file a chargeback with my bank as I did not receive what I ordered. Thank you

Desired Settlement: I expect to either receive the product I ordered or a refund. This is false advertisement, I purchased one item and received something completely different in a much smaller size.

Consumer Response:

From: ********************* [mailto**********************]
Sent: Thursday, June 04, 2015 5:26 PM
To: *********************
Subject: Re: Your complaint has been received

 

I need to cancel this complaint as the company has provided a refund.

 

Thank you

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

6/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers at From You Flowers on Friday May 22nd 2015 for my sister that was recovering from a major surgery.Their policy is same day shipping if ordered by 3pm. I placed the order around 12:30 and I was told by their customer service that the flowers would be delivered by 3 that day. I called customer service again when they were not delivered by 3 and a different customer service representative said delivery could take until 6. Flowers were still not delivered by 6. Called them back and was told that a florist could not be found in the area to fulfill the order. No one called me to yell me there was a problem with the order like they said they would. I complained and they said they would upgrade to a larger size and include a apology note with the flowers for delivery on Saturday May 23rd.I again called customer service at 8:30 am Saturday morning and was once again assured that the flowers would be delivered.The flowers had not been delivered by 5:15 that evening so once again I called customer service and spoke to customer service that told me flower delivery could not be fulfilled as someone had given the florist the wrong address and it was so florist and they could not get in touch with the florist. They did not call me or my brother in law to verify the address or even let us know that there was a problem. I requested a refund. I had to speak to four people to verify a refund. Two were supervisors. I was told that I would receive a refund and that they would still deliver the flowers to show that they did care about their customers. Today Tuesday May 26 flowers were delivered to my sister but not what I had ordered and no one told me the flowers would be different. They were ugly and some were wilted and had petals missing. I was embarrassed. Customer service representatives are rude and do not follow through with what their site advertises. This is a very unprofessional company. I Haven't received a refund yet either.

Desired Settlement: For BBB to post this for other potential customers to see and to be saved from a waste of their time and money.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements of behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

5/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ORDERED FLOWERS ONLINE FOR MY MOTHER'S FUNERAL AND THEY WERE NEVER DELIVERED!!!!!! A,MOUNT CHARGED TO MY ACCOUNT WAS $75.97.

Desired Settlement: FOR NOW A REFUND. THIS HAS CAUSED ME EXTREME DISTRESS AND I INTEND TO SUE FOR DAMAGES IF I AM NOT SATISFIED WITH THE END RESULT.

Business Response: This has been resolved entirely. A member of our team reached out to the customer to apologize. Additionally, we refunded his account in full as well as offered a complimentary arrangement to be delivered to the recipient of his choice. This offer does not expire and can be redeemed at any time. We consider this closed. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

5/29/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint sent to company: May 19, 2015 From You Flowers, LLC Fr143 **** **** **** **** *** ********* ** ***** RE: ******** - ******** ***** ****** **** ******* *** ********* ***** ***** Dear From You Flowers, LLC: This is my written request per your 100% Satisfaction Guaranteed, From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you. I was NOT satisfied with your service for numerous reasons therefore I am requesting a full refund due to very poor satisfaction with your services. It is very unfortunate that any customer be presented with such issues during the time of mourning the loss of a loved one. Your company was very difficult to deal with regarding my orders placed. Several email correspondences were related between me and representatives from your company and it is apparent that the representatives did not comprehend my needs and concerns. They made an attempt to place the blame on the Florist responsible for preparing the order when in fact the issues were never with the Florist itself. It was directly with YOUR Company. So you are aware of the actual issue, the deceased was an avid gardener whom which grew Hydrangeas and always spoke of having “her” Hydrangeas as her funeral flowers. Therefore, to honor her wishes the family had intentions of having the florist cooperate “her” Hydrangeas into her funeral spray that was ordered. Without being able to locate the florist to have her wishes honored this was very disheartening! I am highly dissatisfied that I had to endure such issues at the time of merely wanting to give a loved one something special. I will never use your services again, even the Florist made it very clear that From You Flowers are very difficult to deal with. This speaks for itself. We did end up being able to locate the Florist that prepared this order, with no help from your company and they were very helpful and at dismay that your company would not forward the info I requested at such a time. I was advised that they are not aware of any policy stating that you are not allowed to provide a customer with your vendor information which will allow a customer to contact them directly, to handle wishes such as this. It was very unfortunate that although we did located the florist on our own, it was too late to honor the deceased wishes as the spray was almost complete by the time we made contact with them! Again, per your Satisfaction Guarantee, I am requesting a full refund for my purchase. Attached are the ridiculous correspondences with your representatives regarding my order. Feel free to contact me if needed @ ***************** or the above listed address. Sincerely, ***** ****** **Since this complaint was sent to the company, I have spoke with numerous florist and have been told this company is known for issues like this and all agreed that there was no reason of privacy issues that would have prevented this company from giving me the name of the florist.

Desired Settlement: I would like a full refund due to the immoral issues and dissatisfaction with this company. Also, the company should make it known to ordering customers that once an order is placed you will not be allowed to go view your purchased item at your local florist preparing it (again all local florist here state they do not have an issue with the company giving the customer the information).

Business Response: This has been resolved entirely. We refunded both of the customers in full and emailed our apologies. The customer had demanded that we never call her again as we had left a voicemail upon addressing the complaint. A member of our team emailed her the confirmation and welcomed her to call us directly should she like us to address anything else for her. At this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with us. However, both orders have been refunded in full. We consider this closed. Thank you!

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Two seperate orders were made through the web site; product was either miss represented or did not deliver. (Order Number: ********) Premium Flowers were ordered for Mother's Day for a price of $58.98, and the arrangement sent was no more than 5 roses and would retail a third of that price. Thier responce was a 30% refund, which should have been the price of the product delivered; I feel as though they got away with stealing $40 from me. After my responce to their offer they have yet to contact me to resolve the issue. (Order Number: ********) Flowers ordered for my Step Mother were never received. I emailed customer service and there has been no attempt to find out the root cause of the missing flowers ($44.98)

Desired Settlement: Full refund of the products ordered that were either miss represented on the website versus the delivery or the product was not delivered at all.

Consumer Response:

To whom it may concern,

 

After three weeks of no reply, the company related to complaint: ******** has reached out to resolve the issues.

 

Thank you,

 

**

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My daughter placed an order with this company on Saturday, May 9, 2015 for delivery on Sunday, May 10, 2015 Mother's Day to me (her mother). Order was not delivered. When she called them they said we were not home for delivery but would deliver item on Monday, May 11, 2015 to my place of work. Order was not delivered. She called and they said it would be delivered on Tuesday to my work by 3:00 pm. Order was not delivered. I then called the company at 3 pm and was told that the flowers ordered for me were out for delivery and they would call the florist so the delivery would come to my home. I called again at 5 pm to inquire where the delivery was and was told it was delivered to my place of work at 2 pm. I said impossible because I was there and the flowers were not. They told me they would get verification from florist making the delivery. I called at 5:30 pm and was told flowers would be delivered on May 13, 2015. I called again at 6:30 to make sure and was told that the flower arrangement was changed and would be delivered to my home on May 13, 2015 I said I have to work that it how I pay my bills. I was then told they would make sure I receive the delivery tomorrow at my work. This company has given us a different story with each phone call that both my daughter and I have made. This is not just bad customer service but actually stealing money from people and not providing the services they advertise.

Desired Settlement: Of course I would love to have my daughter refunded her money. The customer service rep did say they would refund 20% which we will take as long as the flowers are delivered tomorrow and that the flowers look like the ones advertised on their website.

Business Response: This case has been completely resolved. We have spoken with our customer and our recipient, we have confirmed they will be receiving a fifty-percent credit, along with a fifteen dollar gift card. Please let  me know if there is anything else I can do regarding this case.

Thank you 

5/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: out of good faith i purchase a floral arrangement from fromyouflower.com i had'nt seen the arrangement but only what was shown on a advertisement for an order being displayed well today is the 12 the flowers were to be delivered on the 9th or the 10 i see a picture sent by my daughter on facebook 0n 05-12-15 the floral arrangement is not what the order display looked like i contacted the company they refused to give me a full refund and offered a partial refund

Desired Settlement: i would like my credit to be reunded in the full amount

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the order.

Thanks 

5/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: A order was placed with the company to have flowers belivered on mothers day they did not deliver the flowers and have not responded to any request for refund they keep saying they would call back they never called back they ruined a very special persons mothers dayday

Desired Settlement: They need to refund the items asap

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Mothers Day for my mom and mother-in-law. I paid extra for same day delivery. They called to tell me my mom's flowers would not be delivered same day but never reimbursed me for the extra I paid. They emailed me that night to inform me that my mother-in-law's flowers were delivered and left with "the intended recipient" which was a complete lie as I called my *** to check on her delivery. She told me no one delivered anything all day. I call three times that same day to figure out why there were so many issues. The flowers were finally delivered the next day and I was never offered my money back for the same day expense on this second delivery. Nor was I offered any compensation for all the trouble of messing up both my orders. The flowers that showed up were horrible looking and cheap. Nothing like the ones I picked out on the website. I called to cancel my mothers order and to get my money back because they did not deliver the product they promised. That one showed up today after I cancelled it days ago. This company made no attempts to make things right. I finally got them to agree to a full refund and an email confirming the refund. Neither of which has shown up. This company is a total scam. Their customer service is horrible and they do not deliver on the products they sell.

Desired Settlement: I want my money back so I can get my mothers the flowers they deserve. I do not have a lot of money and this was a big expense for me. There were two transactions of 49.97 and 47.97. I do not trust that having secured a verbal agreement of a refund is enough to ensure they will be good on their word. Nothing they have promised so far has been delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order on 5/6/15 for ******* for Mother's Day and paid by credit card. Delivery date was was for 5/9/15. As of today, May 11th no ******* have been sent and I have called customer service 5 times. I asked them why they are using a company by the name of ***** ******* in ******** ** when every single yelp review was negative? ***** ******* won't even answer their phones now. Send *******.com refused to answer my question. I also asked to speak to a supervisor or corporate and they also refused my request. As of today I'm still trying to get resolution and this company should be shut down!!!!

Desired Settlement: I already call my Aunt to see if she got her ******* for Mother's Day so she was expecting them. I feel this company should send a huge replacement flower arrangement with an apology card as well as refund 100% of my charges for all my problems and embarrassment.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipient. We have also emailed the customer a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: An order I placed from www.**************.com for a floral arrangement arrived on May 8th at 8:02 p.m. which was two hours passed their delivery window listed on the website. I received a phone call from the local Florist at 5:52 p.m. requesting to deliver the product the next day on May 9th. I requested the delivery to be made that night because the website charged me extra money for my scheduled delivery date. When the floral arrangement finally arrived, some of the flowers were different in color and some were already starting to wilt. The arrangement looks completely different than the one I ordered. I emailed the complaint email address and the response I was given was less than satisfactory. I was told they were allowed to use slight substitution and I was offered a 20$ gift card towards a future purchase. I feel more than slight substitution was used and they are not attempting to fix the issues I had with both the product and their service

Desired Settlement: I would like to be refunded my purchase price of $52.32 or be sent a replacement arrangement that resembles the one I ordered from their website

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. We have tried to reach the customer several times, but we have not heard back. We would like to consider this case closed and would be happy to speak with the customer at their earliest convenience. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The item I ordered is not the item that was received. Not even a close approximation to the item ordered. Other items in order were completely ommited.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 8, 2015, I place a telephone order of flower arrangement & chocolates for my mother to be delivered to her on Mother Day. She received her delivery on May 9th. I live in *** ******** ** and my mother in ***. The florist confirm delivery on the morning of May 9th. I called my mother to confirm receipt of the order and I also asked her to forward photo of what she actually got via a text message. I could not believe what she had received. It was a total misrepresentation of what the company's website photos have and what she actually received. What she received was of very poor quality. I had placed an ordered for the most expensive arrangement of flowers (premium) that was on their website so I expected for her to receive premium & professional quality . Even the vase that the flowers were in was very small. The flower arrangement & chocolates was such of poor quality. It was so embrassing for me to see that my mother got such a poor quality service. The chocolates were the cheapest kind that you can find in a store and I had selected the most costly one from their list. The total cost for this service was almost $85.00 unbelievable to what you actually can buy if you go to **** or ***** which I priced out and their arrangements are way more professionally done. The mother's card that she received had a numerous of typing errors in the message that she had a hard time understanding the message. It was a very unpleasant experience and I am requesting a full refund for their misleading representation.

Desired Settlement: A full refund of my purchase.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers I ordered were supposed to arrive by 4pm on Friday, May 15, 2015. They never arrived to the wake. I was at ***** ***** ******* **** until about 8:15pm and they never arrived. To find out what happened, I called the 1-800 number provided on their website and spoke with a Customer Service Representative. He told me he could refund me the expedited same day delivery fees, and try to resend them. I asked him if he could upgrade the flowers and send them to the funeral taking place the next day, l by 10am at the latest. He said "I could definitely do that for you" and told me another rep would call in the morning and confirm (as early as 8am). I was busy with my friend helping her with the funeral arrangements, and still checked my phone all morning for a call I never got. I was at the funeral home from 9 am to about 1030 am and then we departed for the church. The flowers never arrived. AGAIN. They were finally delivered to the funeral home after we all had left. The family of the deceased had to backtrack to the Funeral Home to pick the flowers up. To make matters worse: The flowers looked NOTHING like the picture. There were not many lilies in the vase. It was not full, it was not arranged to even look full. It looked awful. I had been told by the Representative that this arrangement would be upgraded. To be frank, I wouldn’t have paid regular price for this. They looked small even for the regular size. They looked like you went to **** *** **** and purchased a bouquet and threw them in a vase. I was not only disappointed in the flowers, I was embarrassed. Not only did the flowers not make the wake, which is where I actually wanted them to be, they were tardy to the funeral as well, and then arrived looking like I spent $10.00. This is my best friend! I didn't have the money to spend $300, but for $64.00, I felt pretty ripped off. Even my other friends told me they looked pretty pathetic. If a customer pays for expedited delivery, it should at least get there on the correct day. Especially for a funeral. I tried to conclude this situation with a second Representative via email, and they have refused a full refund, even though their website BOASTS of "100% Satisfaction Guarantee". What really made me sent the BBB a complaint was the list of awful reviews on ****.com that mirrored the problem I have been having.

Desired Settlement: I simply would like a full refund.

Consumer Response:

BBB-

 

I have been refunded the full amount by From You Flowers.com.

 

Thank you very much for advocating on my behalf and helping to get this issue resolved

5/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a quite expensive flower arrangement for my mother for mother's day. She was alone, out-of-town handling her sister's estate, as her sister just passed away, so I wanted this to be extra special. I spend $123.33 total on the order. When the order was delivered, it was not even remotely the item I had ordered, and they forgot a $20.00 item that was added on and charged for. My mom, who is not a complainer, told me that what she did receive was partially dead and she wouldn't have accepted that product, even if it was what I paid for, even though it was worth about half of what I paid. The florist that fulfilled the order said they would only give her a credit, not a refund. I proceeded to call the company immediately and sat on hold for five minutes and no one ever answered. I contacted their customer service department via e-mail in the evening of Saturday, May 9th, and I have still not received a response of any kind.

Desired Settlement: I want a total refund of my order, and if they want to keep me as a client, a replacement sent to my mom for free. The latter is not as important as the refund, as they have lost my business altogether in the future, even though I have used them a few times in the recent past.

Business Response: We have tried to reach this customer multiple times via email and left messages, but we haven't heard back yet. At this time we have gone ahead and credited back the customer in the full amount of the order. We would be more then happy to resolve further with the customer once he contacts us back. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5/6/2015, I purchased a floral arrangement, on-line, for the "Harmony, Serenity & Style" arrangement for my spouse, which included orchids, my spouses favorite flower. I also paid for same day delivery. I had used your service before for flowers I sent to a friend in ************* ** and was very pleased with the service I received and the arrangement sent. However, this time, the flowers WERE NOT delivered the same day, as promised and as I paid for. After contacting FromYouFlowers.com about the issue, they apologized to me, assured me that the arrangement would be delivered the next day, as an "ENHANCED" arrangement. I replied telling them, that this was not satisfactory, and they recounted stating, they would refund 15% of the purchase price to my credit card. I accepted this offer. The following day, I received an e-mail from my spouse thanking me for the flowers and I asked them to send me a picture. When I saw the picture, I was SHOCKED. THEY WERE NOT THE FLOWERS THAT I HAD ORDERED!!! I immediately contacted FromYouFlowers.com and let them know of the situation, included a photo of the arrangement, the order number and told them how frustrated I was and that I WANTED A FULL REFUND. As of this writing to you, I have sent them two subsequent e-mails and still NO RESPONSE from either e-mail. I even gave them a deadline to respond and told them that I would be filing a BBB complaint....STILL NO RESPONSE. When I placed the order, I printed a copy of the "Order Confirmation" which shows a picture of the floral arrangement I selected and paid extra for delivery for; it also has the order number - ********. In my e-mails to "*************************", I included this information and the picture of the flowers received. NO RESPONSE. So, this brings me to contacting you, in hopes that you can rectify the situation and get me a full refund, as I did not get the item I ordered; nor did the recipient receive them on the day they were supposed too and as I paid for.

Desired Settlement: I am asking for an apology for 1). the error in the delivery date and the incorrect floral arrangement, 2). an apology for not responding to my e-mails, 3). a FULL IMMEDIATE REFUND of the total purchase price of $54.32, back to my **** credit card, being that the item ordered was not received and...the arrangement that was received, was not delivered on the day as promised and paid for.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a call of apology to the recipient. Customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from From You Flowers on Tuesday for same day delivery. It was two different boquets going to the same place, one for my boyfriend and I's anniversary and the other for his mother for Mother's Day. I spent about $75 which was expensive enough and then to find out they WERE NOT delivered on the same day. Not only were these important, I was expecting them to be there on time. I got a phone call stating they would give me a $10 credit and upgrade the boquet. Well, it turns out who I spoke to on the phone failed to tell me they went to two diffetent shops. On Wednesday, my boyfriend's mother got hers right away, but my boyfriend didn't. I was infuriated at this point. I didn't spend the money for this to happen. Finally by the end of the day on Wednesday he got them...still late. This is very upsetting that a business wouldn't even offer a refund for being late and etc. I just get a $10 credit? Um, no. I will NEVER be ordering flowers again from these people. I do not recommend this business to anybody.

Desired Settlement: I want a full refund for both boquets totalling what I spent which was about $75.00

Business Response: This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered from this company. I received a delivery confirmation, but the flowers were never delivered. I tracked my order on their website ************************************************* using the order number they emailed to me, but it said delivery was not confirmed yet. I thought this was odd since they sent me a confirmation email. So I looked up customer reviews, which all claimed this company was a fraud. No flowers are ever delivered. I was charged $54.98.

Desired Settlement: I would like my order refunded in full.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a specific floral arrangement, with the understanding that certain flowers may be unavailable and may be substituted. When it was delivered, it looked NOTHING like the display picture, and not a single one of the flowers listed on the arrangement description were in the arrangement, and was certainly not worth the money I spent on it. The flowers were for Mother's Day, and when my mother sent the picture thanking me for the flowers, I was extremely dissatisfied, and expressed so in an e-mail to the company (I had attempted to call but after being on hold for 15 minutes both times and never reaching anyone, I decided this would be the best method). I got a response assuring me that a full refund would be given, and the monies would be available on my card within 1-3 business days. Over a week later (6 business days), a credit of $14.00 was applied to my card, rather than the $54.98 that I paid. I again responded with a copy of the aforementioned e-mail from their company as proof that I was assured I would receive a full refund, to which I got a response that they will issue me a $10 gift certificate and enclosed a coupon code. This is not what I was promised, and had already advised the company I would not be reordering in my initial contact, so what am I going to do with a gift certificate? I was promised a full refund, as advertised on their website, and have gotten nothing but a run around. This is a poor way to conduct business, and will not only never order from them personally again, but will also deter anyone planning to do business with them. A copy of said e-mail is available upon request for BBB records if needed. I have ordered flowers numerous times from various companies (this was my first and LAST experience with this company), and have never had any issues, and am aware of REASONABLE substitutions, but when a bouquet of mostly carnations is delivered rather than what I ordered, I find it unacceptable.

Desired Settlement: As expressed previously, a full refund was promised of the $54.98 purchase price, of which a partial refund of $14.00 was credited back onto my card, leaving the remaining $40.98 still not credited back. The remaining $40.98 needs to be credited back to my card as promised by the CSR via e-mail, and also within compliance with the 100% money back guarantee advertised on the website.

Consumer Response:

They company has issued a full refund and the complaint has now been resolved.  Thank you. 

5/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My order was suppose to be delivered on April 27th. I have been calling ever since with no luck getting through. My name is ***** ****** and the MOTHER's DAY flowers were for ******* ****** in *********** **. 04/24/2015   Debit Card Transaction AMZ*FromYouFlowers ###-###-#### ** 04/24 $52.48   They have never called me back. Got an email to contact customer care and again have sat on hold forever with no answser.

Desired Settlement: I want my money refunded in full and the flowers delivered. This is completely unacceptable. She received nothing for mother's day thanks to your company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/18/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered. Order never arrived. Customer service does not respond with solution or answer.

Desired Settlement: I want them to credit the $65.98 back to my ****** account

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mom on mothers day, from this flower shop. I paid extra for a 'guarantee delivery ' before five pm. However, if you go to their website, it says guaranteed delivery if you order before three pm. Which I did. So I'm not sure why I had to pay extra for guarantee delivery. Anyways, I had to tell my mom about the flowers, because it was going in four o'clock and they still weren't there. My mom waited until 5:30 and they never came friday. So I called, and spent 20 minutes on hold, . Just to hear they would go out first thing Monday morning, as they promised. Monday afternoon rolls around, and nothing was delivered. So, my mom decided to call, because I'm still young, and learning my way with companies. She called, and they had her on hold for 30 minutes before she decided to hang up. Tuesday rolled around, and she called again, she was told she couldn't authorize anything without me on the phone. So she called me, and they told me they apologized but that there was nothing they could do, besides refund 20% of my order. That wasn't going to work, especially being I already waited three days for these to get delivered. So, I told them I didn't want 20% I wanted everything refunded and I didn't care at this point whether the flowers got sent or not. They finally ended up refunding my money, and they said they would upgrade my order and send me a inconvenience gift card because of the mistakes that were made. However, the order my mom got was nothing but dead greenery and no flowers, and I have still yet to receive any follow up or inconvenience gift card. I'm not worried about my money anymore, it's more the principal now. This company is obviously after your money, their customer service representatives are absolutely horrible. I will never ever go to them again , and I will be sure to tell everyone.

Desired Settlement: My mom gets the flower's she actually was suppose to get.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because the resolution came after 8 hours of arguing and escalation to three different people and a threat to go directly to th ceo of the company. They were absolutely not going to make this right at all. This was only settled to this degree because I was diligent. Their first resolution was a refund of 9.37. The they thought they were doing me a favor of offering me a 20% discount. Next, 50% discount with the flowers being sent it 100% with no flowers being sent. All these offers go aginst what they advertise on their website. Only when we asked to speak with the ceo did they offer what was right. Up until that point they claimed it was impossible to do 100% refund plus flower delivery. The flowers that were delivered weren't even the ones I ordered. They said it would be an upgrade, but dead leaves and greenery, as opposed to tulips and lilies advertisers a downgrade. Sincerely,

***** ******

Business Response: This case has been completely resolved. We have spoken with the customer and we will be sending out another complimentary arrangement on behalf of our company. The customer was pleased with the additional resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for Mother's Day 7 days in advance to be delivered on Saturday or Sunday. They never arrived. I called Sunday night they said they would arrive on Monday. They never arrived I called Monday night they said they would delivered on Tuesday with a free upgrade and they never arrived. Now I called back to speak to a manager on every night and no one was available to talk me. The first night I got hung up on. So now here I am waiting for my money back which hasn't happened and mom still hasn't got flowers! I have never expeieranced anything like this.

Desired Settlement: I don't think a business like this Shouod be able to take money for delivery of flowers! It's amazing to me that they are still in business every review you look at on line is terrible!!! Something needs to be done

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for delivery 5/11/15. They never came. I called and emailed several times. The company received confirmation from their florist that no delivery was made. Payment was made by ******. I am currently going through their dispute process to obtain a refund.

Desired Settlement: I pre-paid $42.98 for the delivery of flowers. Since none were delivered, I want this refunded back to me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

The company responded almost immediately after my entry on the BBB website.   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

5/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertise guaranteed delivery. On the morning of 5/7 I ordered and paid-for in advance, to include a weekend surcharge for Mother's Day Flowers to be delivered on 5/9 (confirmation number ********). Hours of delivery by 6:00pm. Having remained home all day to ensure receipt of delivery I called them at 6:15pm to inquiry to the status? I was told they contacted the local vendor which was running a little late. The flowers never came nor did I receive any call from either fromyouflowers or the local vendor (confirmation to this inquiry exists via email). Both parties (prime-fromyouflower.com & the Sub/local vendor) both had early notification, an opportunity to resolve the oversight and lastly an opportunity to deliver on their commitment. Summary of compliant: Guaranteed delivery (False advertising) Unprofessional, lacking ethics (both parties were provided with an opportunity to correct) (6:15pm inquiry) On 5/11 I notified them of my displeasure and received the standard we regret your inconvience I lost a fully day (waiting for nothing) I was empty handed for Mother's Day (humiliated and embarrased)

Desired Settlement: False advertising should come with a price!!!!!!! I wish only to bring a heightened awareness to the general public as to protect them from this unprofessional company. Please validate the facts and if psobbile ensure others are well informed of their unethical practices by providing them with the appropriate rating. Thanks You ***

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience. At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind.  Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

As previously stated fromyouflowers was provided with numerous opportunities to deliver on their commitment, to include the late evening contact of their service board and email.   At that time I was assured that they would meet their commitment (guarenteed delivery) and that the vendor was running late (another misrepresentation of the truth).  In short, no company should profit and or be financially rewarded for false advertising and incompetency or be allowed to conduct business under a false premise.  As suggested by the Better Business Bureau I graciously provided fromyouflowers with an opportunitiy to address the systemic failures by requesting that their leadership review my complaint and put-in-place a definition and meaningful measure of what the word guranteed represented and further what failure to perform meant (transparency).  For the loss my wife sufferred I had suggested that a modest arrangement of flowers be sent once a month (1 year) to the ******** ****** ****** whereby those less fortunate and undergoing real-tragedy might find some comfort.  I had hoped that fromyouflowers and the local vendor would welcome the opportunity to improve their imagine, enhance their service and live to their advertisement/commitment.  The donation of flowers to the ****** ****** was thought to be a gesture of good will, whereby something good came from something bad (no personal gain was hoped to be recieved).

It is my sincere hope that the Butter Business Burea will not support any company that profits from false advertising.  As of this morning they are advertising guarenteed 4 hour deliveries?  Is it to much to expect that fromyouflowers adheres to their own commitments as advertised?  Is it to much to expect a truthful approach to advertising, execution, and accountability.  No one required them to advertise guaranteed deliveries?  Please protect the public from scams and those that would openly mislead the public for financial gain and willingly not adhere to professional ethics or seek meaningful change.  You have all the facts before you.  The public could use an advocate against those that would mislead or misrepresent their products and services.  It would be my hope that fromyouflowers would be thoroughly investigated (legality of false advertising) and provided with a standing poor review via the Better Businees Bureau until which time meaningful change and full reconscilation is achieved.  Thank you for your assistance in this matter!            

Sincerely yours

***         

          

 

 

 

 

 

 

 

Sincerely,

******* *********

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 4/27/15 to be delivered on 5/8/15. Rec'd email that local florist had a "computer glitch" and didn't have the delivery address. Flowers were for Mother's Day. They promised delivery would be made on Mon. or Tues. Could not/would not be delivered Mother's Day - too busy. Today is Wed. 5/13/15 and flowers still not delivered as far as I know since I haven't been notified and can't get a rep on phone to find out. Recording says to send email, which I did. These flowers were for Mother's Day for a 92 year old woman. Inexcusable. The florist owner should have driven the flowers directly themself in view of their serious error. Oh but, they were fully booked. Too bad. Great customer service. I requested a full refund and cancellation. I will NEVER use this business again.

Desired Settlement: Cancellation of order and full refund immediately. They deserve a F rating.

Consumer Response:

Thank you for your prompt action.  The company has responded and agreed with my request to give a full refund.  I am so frustrated with them that I would like to post it as a complaint on the BBB for other prospective customers to be aware.  That was my intention.  

Thank you,

***** ********

 

5/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my girl friend on Friday, via my company discount site (*** **** * ******** ***). Paid extra to have GUARANTEED delivery by 6pm Friday. These floweres were an aplogy due to a fight, she now does NOT believe me they were sent. This made the original issue even worse. Either way, 72 hours later, NOBODY knows where my flowers are. Reciveved and email Friday at 8:13 that my order was delivered. They were NOT. Went to the webiste(www.FromYouFlowers.com ) Today Monday - 3 dayd later - per company site - 'Thank you for your recent order. We have not yet received a delivery confirmation from our florist.' Two VERY different answers, either way the FLOWERS were NEVER dlelivered by guaranteed time.o

Desired Settlement: Full refund and flowers sent to my GF apoliogizing for non -delivery. 72 hours are more than enough time for a major company who guaranteed delivery the SAME day to get some delivered. Embarassing.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This was quite possibly the WORST interaction that I have ever had with a floral company. I ordered my mother flowers for her birthday the evening before I needed them to be sent. Because of this, i ordered "Same-day flowers" and also paid $4.99 extra in order for her to receive them before noon. I waited the next day until 2 PM as I wanted to keep the delivery a surprise and still nothing from my mom. I was expecting an exciting phone call. I called the Customer Service Line for the company and the representative placed me on hold for 10 minutes. After that, I was told them there was a glitch in the computer when printing the job list that morning and that my order would not be fulfilled or able to be delivered that day AT ALL. They offered to send my mother an arrangement the next day which of course completely made the idea of "Surprise" BIRTHDAY flowers irrelevant. I then had to explain to my mother who had thought I forgot about her birthday, the entire story and she was not pleased. This morning, I expected a phone call from her saying that she had received a beautiful "upgraded" arrangement as it was supposed to be. When she FINALLY received them at 3PM, she called to tell me that the arrangement contained 2 sunflowers and carnations. It was also placed in a cheap clear basic vase after I paid for a Mason Jar on purpose since they are her favorite. That being said, at this point i was livid. Not only did I call the company at NOON to see where the flowers were, but they had also told me that it would be delivered at 1pm after lunch. My mother commented to the delivery man that the whole process was ridiculous and he said that the order wasn't even placed on their end until noon when I CALLED them to check the order status. When I called the company again, I was greeted by perhaps the rudest human being that I have ever spoken with. After condescendingly asking me why i was complaining since the order was fulfilled, i had to explain to her that the "computer glitch" alone was unprofessional but the fact that the flowers weren't even what they were supposed to be was horrendous. She told me she could offer a 50% refund of only the arrangement price less shipping and handling (nearly $18.00) that I would be out. I tried to explain to her that I should not have to pay for something that was a day late, and looked like a child put it together. I believe the local grocery store could have made a nicer bouquet. She then offered a secondary bouquet to be delivered tomorrow. I attempted to explain to her that if they were going to offer me another bouquet that I would want them to be delivered on Mother's Day. She placed me on hold for about 8 minutes and then hung up on me. I waited 10 minutes expecting her to call me back but I ended up having to call the company for a FIFTH time. At this point I was at my wits end and was ready to throw in the towel. I was then greeted by a much friendlier representative and she offered me a full refund. With one catch! She said that if I wanted a full refund than the florist would come and pick up the arrangement. In essence, they would repossess the flowers. I could not believe that was even a thing! Who takes back flowers? Do they reuse them? I could not believe what I was hearing. I told here that I was over it and the 60% refund would be ok as long as she received the new arrangement that she was supposed to have all along. NOT A CHANCE! She then told me that it was either the new arrangement OR the partial refund. INSANE.

Desired Settlement: I would like a full refund including shipping costs as well as the CORRECT and "upgraded" arrangement sent to my mother. It is bad enough that her birthday was ruined because of this, but there is no reason that I should have had to spend 30% of my day on the phone with these people. Completely ridiculous for how quickly they took the money from me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also emailed the customer a twenty dollar gift card, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered balloons in honor of a cousin who passed from ********** ******...this was for an event celebrating her life..the balloons were delivered saturday and deflated on sunday the day of the event. The recipient called to complain to the company and ask that they be redelivered...instead the company called me to tell me...no attempt to rectify situation...Offered credit...well ...I wanted them redelivered demanded florist be called to replace...placed on hold for 23 minutes...then told florist is out of helium....hmmmm perhaps they were not completely filled with helium...for these prices they should be using Ultra Hi-Float helium....guess not...took me 4 hours to find somebody else to deliver ballons as 50 to 75 people were depending on them for a balloon release to celebrate her life...They offer same day delivary....couldn't do it....Spoke to CSR ********...He needs more training....spoke to Manager ********...she was not empathetic...talked down to me and more or less could care less...was given phone # to follow up with ****** ***** on Monday...It was the regular order line...on hold again waiting and CSR who would not connect me to this person....They false advertise...Do not stand by their product...CSR's and managers offer poor service and instead of trying to rectify a problem they personalize, argue and could care less....This company need to change it's advertising....they offer same day service...NOT ON SUNDAY ...but don't state that....product substandard....USED LOW GRADE HELIUM ( doubt much helium used at all)....found many complaints on the internet...said they would credit me....no credit yet....no follow up phone call ...no apology...JUST POOR SERVICE ALL TOGETHER

Desired Settlement: Refund credit...change in the way advertise on the internet....change in substandard product...retraining of customer service ....I could go on and on!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was promised they would retrain the rude Supervisor and retrain the CSR's who mishandled the situation..I was also told they will no longer be filling  latex balloon orders due to helium shortage due to price increases. The y do not use high quality helium and will train csr's not to deliver ballons the day before and event as the helium their vendors use only lasts 12 hours. I was given a credit and a complimentary arrangement.

Sincerely,

*** ********

5/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers at 4 am PST for same-day delivery. From You Flowers guarantees same-day delivery if you order before 3 pm in the delivery time zone; I, obviously, beat that deadline by 11 hours. I even paid the extra charge for delivery on that day, which is stated to be between the hours of 9 am - 6 pm. At 6:30 pm, that day, the person who was supposed to have received the flowers had not received anything, or even a phone call. When I called to follow-up on this order, around 7 pm, customer service could not give me a clear answer as to if my flowers were going to still be delivered that evening (which was already unacceptable) or what had happened. The representative was clueless and not helpful at all; she told me they would keep trying to contact the florist and then follow-up with me. I, also, sent an email about this to customer service and received a $10 gift certificate towards my next purchase and an offer to call the person who was supposed to receive the flowers and apologize. Why would I want to purchase flowers from them again when my first purchase was a disaster? Why would I want to give the company more business? I don't want a $10 rebate - I want a refund! I am waiting to hear back about getting a refund. Also, this company runs an ad with Google that says it has 4.5 stars in reviews, but its reviews everywhere on the internet are between 1-2 stars. This ad is obviously false and misleading.

Desired Settlement: I would like a refund. Additionally, it would be valuable to investigate this company's false advertising and put an end to it.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a ten dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

From: ***** ********* ************************************
Sent: Tuesday, May 12, 2015 12:31 PM
To: ***************
Subject: Fwd: You have a New Message from *** ******* *********** Regarding Complaint #********

 

I submitted complaint #******** and received the email below that assumed the complaint was resolved with a refund. However, I never received the promised refund form FromYouFlowers.com and it has now been over two weeks.

 



Sincerely,

***** *********

Business Response: This case has been completely resolved. We were able to reach the customer and apologize for the inconvenience that we caused. We have confirmed that her account has been credited back in full. She was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

5/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for an **** in the hospital. I was emailed two different orders with two different order numbers. I had only ordered one thing. The clerk asked me twice for my ********** number. It was recorded ,appearing so to be able to charge me twice for one order. I looked their business up on BBB, saw the alerts. I called the business, and complained about being charged twice for one order. The clerk ********* told me it was a duplicate . It was not a duplicate, as it was on two different order numbers. I was told the money charged extra for the "duplicate" would be deposited back in to my account. I accepted that. I hung up then. After thinking about it and all the complaints already placed against the business I decided to cancel my order. I called the florist back. The clerk ********* said my order would be cancelled. I also emailed the florist and reiterated for both orders that I wanted them cancelled. So far only one amount of one order is deposited back into my account. The other"duplicate" amount charged to my account has not been deposited to my account.

Desired Settlement: They are obviously doing dirty business practices, and should be closed down from all the complaints listed by the BBB against them, aside from my bad experience . they really should have been closed down before anyone else gets burned by them.

Consumer Response: The complaint did not affect my health, but the site would not let me change my answer from yes to no.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of candy to be delivered today on the 9th of April. It never came. I got an email saying the bouquet was delivered. I called the number and they told me to check online. I sent them an email and they promised to get back to me. Nothing has happened. I called back and they can't answer where it is or why it wasn't delivered.

Desired Settlement: I would like a refund of my money.

Business Response: This case has been completely resolved. We have made several attempts to contact the customer via phone and email and we haven't heard anything back. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: From You Flowers sold my information to a place called ********* and signed me up for a magazine subscription I did NOT ask or sign up for. Completely unauthorized and unwanted.

Desired Settlement: I don't want any magazine subscription and I sure don't want to be charged for it because if shady practice and some dumb check box I may have missed. Completely unwanted!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have removed the customer from ********* and from receiving future emails.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

4/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: So I place my order yesterday as a surprise anniversary gift for my fiancé. I placed the order for the day before to surprise her. I called her around 5 to ask how her day was going at work and she said fine and I asked if she has any surprises she said no. So I call your Company and they tell me the flowers have been delivered already.. Okay so I know she isn't lying but I call her back and ask her if anything came in and enough questions for her to realize I planned something which ruined my entire plans. I call back requesting a supervisor and got a really good repersenitve. I'm a supervisor at a call center and I really appreciated all the rep did. She gave me a refund and told me a sup would call me back. Never received a call back and come to find out at 630 (an hour and a half after I called and they flowers said they were signed for by me?...) the guy bring my fiancé the flowers yelling at her saying that we got him in trouble. Are you kidding me? Not to mention after I placed my order I received a call saying there would be a different arrangement because they were out of what I ordered. You ruined a huge surprise and yelled at my fiancé? At what point do you allow your employees to yell at a customer? I made a huge mistake ordering from your company and I will ensure that my entire business is aware and never orders from you again. It's one thing to give me less than what was expected, to be late, to lie and say it was signed for by me an hour and a half earlier than when he was at my fiancé store but to be rude to her after all this? I'm disgusted.

Desired Settlement: I want the manager of the store where the flowers were sent to call my cell phone and leave an apology for my fiancé as the ruined Alot for her. Also you need to determine what employee it was that caused a scene at her store and coach them on professionalism As this behavior will not be tolerated as I should've filed a police report.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also made a call of apology to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on your website fromyouflowers.com on April 22, 2015. My mother had surgery and wanted to send an arrangement that would be cheerful. I found the perfect arrangement, pay via ****** and had them sent. When she called me that evening to thank me for the flowers, I said the yellow and purple colors caught my eye and thought they’d be perfect for her. She was confused and said they’re all different colors…not just purple and yellow. I then asked her if they were in a yellow planter and she said they were in a wicker basket. I asked her to take a picture and send it to me. I called that evening to your customer representative line and they promised to call me the next day to make arrangements to trade the very generic, blah flowers for the actual arrangement I ordered. However, no one called me and I’m still waiting. I am very disappointed if this is how you treat your customers. The flowers were obviously a left-over arrangement and could have been for any occasion….shame on you. I gave you two days to make this right and call me, and you chose to turn a blind eye. I received an email offering me $12 discount on a future order in exchange for my satisfaction. Keep it.

Desired Settlement: Since they obviously can't give my mother the exact flower arrangement I ordered, I want my money back.

Business Response: This case has been completely resolved. We have spoken with our customer and ensured the re delivery has been made. We have also credited back the customer fifty-perfect off the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were extremely apologetic and replacement flowers were sent same day as well as 50% of the cost refunded to me.  I am extremely satiisfied.

Sincerely,

**** ****

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered a ****** ***** flowers for my 3 year old grand baby and they sent the wrong ones.They would not give us the right ones.

Desired Settlement: They should send my grand daughter an apology.And her ****** ***** flowers.*** **** ****** in ****** **** ****

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary balloon bouquet. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

This is ***** ******* i filed a complaint with you and the company called and made it right.They are refunding my money and sending out a letter to my grand baby and flowers she should of got.

4/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a fruit basket to be delivered to a funeral home. I placed the order with over 48 hours between placing the order and the delivery time frame in the terms of the order. The order had to be delivered within that time frame or it would not benefit the grieving family as it was for a funeral that is only at the funeral home for one day. I paid in full with the delivery charge included and the order was not delivered nor will the company answer the phone or respond to my emails. This has added even more grief to an already grieving family.

Desired Settlement: The company failed to complete their end of the agreement-and due to the time sensitive nature no replacement can fix it. I require a full refund.

Business Response: This case has been completely resolved. We have made several attempts to contact this customer via phone and email and have not heard back. At this time we have gone ahead and credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

4/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers around while at work around noon and had them sent to my wife at home, or so I thought.I chose this company because it said on the website, Gauranteed same day delivery, if ordered before 2:00 pm in recipient time zone. I arrived home at 6:00 pm and she never received anything. I called from you flowers and was told to give it more time wven though the website says home deliveries will arrive by 6:00. Then i get an e mail saying the flowers were delivered, so i call back and am told that they cannot get a hold of the florist. So now i am told i have to wait until the following day so they can speak to the florist. So much for same day delivery, not to mention the extra money paid for same day delivery.What good is a gaurantee if they cannot gaurantee it.

Desired Settlement: My desired outcome would have been to have my wife receive the flowers I paid for on the day I had expected them to arrive, but as that cannot happen now, I would expect a refund and would hope they would send the flowers anyways. But, I understand that this business is not as professional as the public would like them to be so I would expect nothing less than a refund in full.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

4/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered as a gift. The flowers arrived broken (missing pieces) and were completely different than the arrangement that I chose. I contacted customer service and was told that due to the company's policies, the representative could not help me further than to offer a 20% refund. The representative also mentioned that I should have called within three days of the product being delivered. Neither of those statements is in line with the 100% satisfaction guarantee advertised on the company's website here: *******************************************

Desired Settlement: I would like a full refund of the purchase price since the flowers delivered were a) broken and b) completely different than the arrangement that I ordered, and since the company clearly advertises a 100% satisfaction guarantee.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

4/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have called at first and I have ask that if I could you my coupon that they have mailed to me and also I have if I would have order a flowers that will be fresh, because I said that the last time I have order the flowers online was deliver that the flowers wasn't free and it looks like they dying so I want to make sure this time that will not happened and I also ask if they will give some compensation from the previous flowers that wasn't fresh at all and at first she no and I ask her if I can talk to the manager to ask if they will give me some accommodation, then the lady said hold I will speak to the manager and then she came back on the phone and she said that she had speak to his Manager that this is what they will do, that first I will get a $20 gift card, then the $10 coupon I have they will accommodate that plus I will get a 10% off plus since they had already offering the shipping for free online I will also get that, then I had told her that was nice and but I have a problem I don't the whole info of the address of where to send the flowers and if I can call her back she said sure don't worry that she will input the whole thing she had to me in the system and I should not have any problem, then 7 minutes later I called back and ready to order then I was told from another Customer Service that I cannot use my $10 coupon and it did not say in the system that I can use my $10off coupon, so I said why not and I ask if its possible to ask talk to the person that I spoke earlier that who had input the detail of what she told me and she must have forgotten input in the system and she said no she's not going to and I said I'm sure you guys have the name of the person who had entered in the system and ask her what exactly what she told me but she said no and she won't allowed me to talk to the Supervisor or Manager, I have tried and called several times to talk to several people and they said no, so then finally I got to talk to the Supervisor and she said no and she doesn't even want to listen to me and she just said thats was final take it or leave it, so I did anyway order the item and hoping to try to a Manager and I called in today and the Manager said that she won't be able to give me that discount and I ask him to talk to the person that had inputed in the system and ask her if she did tell me exactly what she told me and he said even though she told you that she made a mistake then I said okay but just to let you know that I will file a complaint to Better Business Bureau and then he put me on hold and then came back on the phone saying that heres what his going to do that he will refund me the money from the flower that I had order from previous, plus accept the fact that they won't be able to give me another $10 off and I said Ok, but please put in writing because I want to make sure this time that I had a proof, but then later on I called in just to make sure that the flowers is going to be fresh because this is very special to her and I want her to get the fresh flowers, but then this man who has answer the phone said that the Supervisor wants to talk to me and I said what for I don't need to talk her anymore there is no issue but he stated she just want to tell me herself that the flowers will be ok, so I said ok, I'm have to go and he said it won't be long she is next to me and then I said ok, but then when I talked to her she's not talking about it that the man said she just want to assure me that the flowers will be fresh, but that not the first thing she had said to me she said she wants to talk to me to let me know that they will not refunded to me the $44.00 that the Manager had put in writing because it won't go thru therefore she said this is was going to be happened the flower you had order for $27 dollars today to be deliver that they will refund that and that they will still deliver the flower but I will not received the $44.00 at all, I not again you guys are changing again what I was told, I ask to send me a check then since they cannot they have a problem refunding back to my bank account and then she put me on hold and then she came back and she said this is what is going to happened take it or leave it, you will not get that $44.00 but they will give you the refund of the flower you have order last for $26.99, I said no I want that $44.00 dollars to be send to me and deliver the flowers, then she ok this is what i'm going to do I will send you the check but we will cancel your order to be deliver today and I said why and she said your not accepting my offer therefore you are not allowed to order from us anymore and I will cancel the flowers to be deliver today and that is. I said ok send the flowers please because the person is expecting that and I don't want her to get upset but she said nope, I am canceling it the order and you are not authorized to oder again from us and get somewhere else, but the I said thats not fair please send that flowers she nope I made my mind that i will cancel that order today and it will not be deliver and you are not allowed to order from us again. I do have in writing from my personal e-mail what was I promised and she said I don't care do what you have to do, so I told her I have it in writing that you guys will refund me that $44.00 and the flowers will be deliver and I will file a complaint to BBB she I don't care, I also tried to contact ***** ***** stated on BBB to suggest to try to sold the problem but they won't give me her the phone and she nope don't call I said I'm want to try to fix this issue and she said nope I made my mind. If you guys want the e-mail from the flowerfromyou that came to the manager in writing that she will issue me the money and deliver the flower still I have just please let me know I will provide this to you guys. I also, find a different flower shop but it happened that they owe that flower shop and I am not authorize to oder to them also even though I have never order or know them before and I was retracted to order to them also, which is not fair. They have not nice to me at all and not even letting me speak.

Desired Settlement: To please give me the refund per in writing and allow me to order to them without restriction.

Business Response:

Good Afternoon *******,

 

I'm writing to you regarding complaint ID ********. Our customer,  ******* ******  placed an order back on September 6th, 2014. There was an issue at the time regarding that order, but that day, we called and resolved the issue with the customer. Recently, on March 29th, 2015, ******* called in looking to place an order. She let the representative know she was still upset by her past order and was demanding a refund on it. Typically, once ninety days have passed, we cannot go back on an issue that was already resolved. In the case of this order it had been six months that had passed. At this time ******* had gone onto our website and placed an order. ******* kept demanding some type of discount regarding her current order to make it right since we couldn't do anything about her past order. She did have a $20.00 gift card so we went ahead and credited her back the service charge. ******* still was not satisfied and demanded another twenty-percent. We let her know, at this point, we would go ahead and credit back her past order, along with honoring the additional twenty-percent credit on top of what we already offered her.  Shortly thereafter, ******* made another call into our company after receiving three discounts now demanding for our company to pay to have her arrangement upgraded. She made several demands and we honored each and every one of them. Every time ******* demanded a discount, we honored it and then she would ask for something additional. Finally, after several calls into our company, a Supervisor then spoke with her. We let ******* know, that at this time, we can either credit her back for her past order or we would be happy to comp this future order for her. ******* chose the complimentary arrangement. Not too long after that, ******* called back now demanding we comp this order and credit her back in full. We explained to her we have made several attempts to satisfy her, but every time we honored something to make her satisfied, she would call back shortly after making other demands. We let ******* know we were still happy to credit her in full for the past order, but it was probably best if she placed all future orders with a different company as we couldn't seem to make her happy. Every time we made an attempt to rectify the situation and honor what she was requesting, she would call our company back asking for more. We would like to consider this case closed. Please let me know if there is anything else you would like me to do for this case.

 

Thank you 

 

****** ********* 

 

4/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I got on this company's website and ordered flowers for a funeral for a good friend that I was not able to attend. On their website, it says they guarantee same day shipment. ( I paid extra for this) The funeral was the following day at 10:00 a.m. I live in a different town than what the funeral was in. I got a phone call at 5 o'clock the evening that the flowers were to have been delivered. The lady from their company that called me said that they might not be able to deliver the flowers in time but they would try to have them there before the service at 10:00 a.m. I contacted the funeral home shortly before the service started and they said they had not received my flowers. I then, e-mailed the flower company. They e-mailed me back saying that they were unable to deliver my flowers in time for the service. So, not only was I upset about not being able to attend the service, I was not represented by the flowers I tried to send. The flowers that were guaranteed by this company to be there the evening before the service. They said that they would give me a refund, but it would take up to 3 or more days, but that does not make up for the fact that my flowers were not delivered to the funeral home for the service so therefore, I was not able to pay my respects to my friend and his family with the flowers that I wanted to. They falsely guaranteed something that they were not able to fulfill.

Desired Settlement: I don't really know what I would expect them to do about this situation to make it up to me and the family. I just really think that they should have to pay in some way for falsely advertising and not fulfilling peoples' requests. Especially in a case like a funeral, since it is a very upsetting time in the first place.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

4/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order online that advertised same day service. I was unable to choose same day service and had to go with the next day service. I placed the order and the email I Received as confirmation of my payment and delivery date of 3/22/15. I received a call after they confirmed this delivery date and took my money and was told they could not find a florist in ******* that would deliver on the alternate date. I'm sorry but that is false advertising and no company should be allowed to charge your credit card before they know whether or not they can deliver. That is unacceptable. These flowers were for my sick Grandaughter in another state. If I wanted them to deliver Monday or later, I could have called local. I chose this particular company because of the advertising. Now I have to wait on money to be put back on our card, and have someone local deliver Monday. I will never use this company again, and will be sure to write a negative review to pass the word. No amount of upgrade or apology is acceptable with false advertising. A company should never take money first and then call you and tell you they cannot deliver. They had no trouble deducting this money from my account, but can't refund it until way into the next week. What's wrong with this picture.

Desired Settlement: I want the money back on our account immediately.

Business Response: This case has been completely resolved. At this time we have voided the customers charge, along with a future complimentary arrangement to be sent to any recipient of their choice at anytime. As of right now we have not received a call back from the customer but we will still honor the offer once they have gotten back to us.

Please let us know if there is anything else we can do regarding this case.
Thank you 

4/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for flowers for my husband's great Aunt's 70th birthday which were not at all like the ones she received. I upgraded to the "deluxe" bouquet to make sure it would be nice and full. I have pictures of both the bouquet on the website as well as the real one that was delivered. It was embarrassing. I paid $54.98 with a $10 off coupon. The website photo completely misrepresented the actual product.

Desired Settlement: I would like a refund or partial refund to reflect the actual value of the bouquet that was received.

Business Response: This case has been completely resolved. We have tried to contact this customer several times in regards to this order and we haven't heard back yet. At this time we have honored the customers request and refunded her card back fifty percent. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because: I have not been offered a refund of 50% of the price I paid, nor of the current listed website price (which is less than what was listed last week).  The 50% they are offering is of $35. which might be what the advertised arrangement is actually worth, but not what they sell it for.  Also, that doesn't include the $14.99 shipping and handling.   I have been offered $17.50 total.  50% of what I paid would be $27.49, which still might be overpaying for the arrangement received.  I have also not been home during business hours, which is where they have tried to reach me, and at the first available chance, I responded to them. 

Sincerely,

******** ********

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case. 

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

4/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent 2 flower orders to a relative and friend for the holidays. For my sister, who lives in ********, the flower arrangement centerpiece was supposed to be delivered on 12/23/14, it was delievered over a week later and with the incorrect arrangement. I was sending a Christmas centerpiece, they sent a general centerpiece over a week later, they guaranteed delivery before Christmas. The other arrangement was sent to a friend and his family in *****, **. From your flowers said they were delivered on 12/23/14 but my friend never received them. I don't know if they were stolen or what the case was, but he never received them. From your flowers claims to have put them on the front porch of my friends house, but they were not there for them. Very disappointing service. I wanted a refund, and all they offered me was a $20 gift certificate. Unacceptable.

Desired Settlement: I would like to recieve a refund of the amounts that I paid for the 2 orders. $49.98 and $50.98.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

4/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The organization made a mistake on my last 3 orders. They corrected 2 of their mistakes. They refuse to fix the third one. I ordered an easter basket for 2 young children and asked for 2 stuffed bunnies to be included. They only included one. When I called to have the issue resolved they said to part ways with them. They said to never place an order with their business again.

Desired Settlement: Id like a complimentary easter basket sent.

Business Response:

Good Afternoon *******,

 

I'm writing to you regarding complaint ID ********. Our customer, Mr. ******* ******, placed an order with us back in February. On the day of delivery ******* called in letting us know there was an issue with his order. At the time we ended up refunding him back in full and allowing the order to still be delivered through the original florist. We also went ahead and set up a complimentary arrangement through another florist. The customer still expressing his dissatisfaction indicated that was not sufficient enough, so we ended up emailing him a $40.00 gift certificate.  A few weeks later Mr. ****** ended up placing another order with our company. The following day he called in upset by the delivery that was made and continued to also reference his dissatisfaction with his past order in February. We immediately refunded the customer back in full, in which he was demanding another $40.00 gift certificate. We honored his request for the $40.00 gift certificate and the customer still was unsatisfied. ******* let us know he wanted a full refund, the gift certificate and another complimentary arrangement to the recipient.  After honoring all of his request he still continued to want something else done regarding his order back in February, even though this had already been resolved 30 days prior. To ensure the customers satisfaction we went ahead and set up a third complimentary arrangement. During the course of all this the customer had placed another order with our company using his $40.00 gift card. ******* called in upset regarding an issue with this order that he placed with the gift certificate. He demanded that our company send out another complimentary arrangement. We let ******* know unfortunately we could not send out another one,  We have made numerous attempts to rectify each situation with Mr. ******, but he has continuously called in to our company asking for more. At this time Mr. ******, has been refunded in full on every order, but did let him know it would probably be best he placed his orders through another company.  We feel as though we have gone above and beyond for this customer, but unfortunately could not make him satisfied. We would like to consider this case closed. Please let me know if there is anything else you would like me to do regarding this case.

 

Thank you 

 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Good Morning,

This response only further proves the incompetence of From You Flowers, and also, shows I should have written 4 different Better Business Bureau Complaints.  The first section of their response talks about my February order.  I called From You Flowers to order Valentine's Day flowers.  I ordered white lilies with a red rose, in a mason jar with a red ribbon with a personalized card message.  I paid by credit card.  I paid for delivery to the recipient's work to be delivered on Valentine's Day, February 14.  The arrangement never showed up.  I called to ask about the order.  They said the local florist messed up and an arrangement would go out the next day.  Again, no order showed up.  I called again.  They said sorry, this one is on us and 3 days later, sent a random arrangement in a cheap vase that was NOTHING like what I originally ordered.  The Valentine's Day order arrived on February 19th.  This made me look bad, embarrassed the recipient at work and rightfully so, I called to complain.  The $40 came from From You Flowers because they messed up THREE TIMES ON ONE ORDER!!!!!!!!

A few weeks later I called to use the $40 certificate and place another order.  I had flowers sent to a relative in hospice care.  I asked for a pretty, bright arrangement to include blue flowers, as this was is family members favoritye color.  A tiny arrangement with flowers that were near dead arrived in a cheap vase, no personalized card like originally ordered.  I called in to ask what went wrong this time, and said I would not waste a $40 credit on dead flowers, so they gave it back to me, I never asked for it, per From You Flower's response to you.  I only referenced the February order to tell them this is TWICE IN A ROW THAT THEY MAJORLY SCREWED UP AND IT IS UNACCEPTABLE!!!!

I then figured, I would send something to my niece.  She is 2 years old and had surgery.  I used the $40 credit that was reissued and asked for A (as in ONE) FLOWER, a LARGE TEDDY BEAR and a GET WELL BALLOON.  They sent my 2 year old niece, in front of my whole family who was at my sister's house, ONE FLOWER, A BEANIE BABY TEDDY BEAR, (SO SMALL!!!!!!) and a HAPPY BIRTHDAY BALLOON!  I asked that they resent the arrangement with the proper size teddy bear and a GET WELL BALLOON!!!!!!!!!!!!!!!!!!!!!!!!! 

They wouldn't do it.  They said I complained too much and that I should never order from them again.  Each of theses orders has a valid complaint, and I have been nothing but embarrassed in front of the recipients, and spent NUMEROUS HOURS calling From You Flowers and talking to people and getting fake apologies and empty promises.  I reject their response because it does NOT SHOW THAT THEY RESOLVED ANYTHING EVER AND ONLY MADE THEMSELVES LOOK WORSE BY ADMITTING ALL OF THEIR FAILURES!!!!!!!!!!!!!!!!!!!!!!! 

This case is NOT CLOSED, per the response from the company.  A closed case is one where both parties leave satisfied, and HOW COULD I BE SATISFIED WITH ALL OF THESE MAJOR ERRORS????

Sincerely,

******* ******

3/31/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a flower arrangement which was advertised as best value. It was pictured as .roses, lilies & lilacs. I ordered it and sent it as a thank-you to an address in ***********. Once the flowers were delivered I had my son take a photo and text it to me. The arrangement sent consisted of carnations, daisies filler. I still have the the photo. I call this company to express my dissatisfaction. They asked me how many flowers when in the arrangement and the colors. I could not tell the number of flowers. My point was they advertised roses, lillies & lilacs and sent carnations & daisies (fillers flowers). I kept getting the run around from their rep. They offered 25%, then 35%, then 50% plus a $20 gift card. I was placed on hold numerous times and was not allowed to speak to a manager or supervisor. I wanted the company to send the correct bouquet and pick up the tacky bouquet which was sent. They refused. This company usa bait & switch operation. I would never had known if I hadn't had my son take the picture. They sent me a gift card email for $20 and refunded approximately 19.00

Desired Settlement: I ask for a replacement.the company refused. I want everything that was charged to my card refunded. I will return their gift card email because I will NEVER use this company again.

Business Response: This case has been completely resolved.  We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a gift basket with balloon to be delivered to a patient in a hospital in ********* ****. I paid for same day delivery on 3/11/15. As of today 3/12/15 at 5pm CST the product STILL has not been delivered. I have made SEVERAL attemps to call and email of which they keep giving me the same bogus answer, we are checking on delivery. I know it hasn't been delivered. It is for my niece.

Desired Settlement: Full refund of bogus services

Business Response: This case has bee completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I engaged with this company to deliver flowers as advertised on their website (order #********). These flowers were to be a surprise, but the company fumbled so badly that my day turned into hell trying to track my $106.00 order. They say they provide same day delivery to businesses before 5:00pm which they barely met. The florist called before delivery to confirm that she was coming. The surprise was broken. I placed the order at 12:35 on March 25th and received a confirmation of delivery that stated that the flowers were delivered at 12:30... before I placed the order. I called and was placed on hold and had a representative (******) pop on and off the phone for a half hour. She indicated that there was a mistake and they would give me a credit on my next purchase. I complained and she finally agreed to a 25% refund and the flowers were on their way. After several hours, I emailed again because there were still no flowers. They responded telling me that they were signed for by the recipient at 12:30. I explained the situation and they indicated the order would be there within 45 minutes. The order finally showed up a couple of hours later. The surprise was blown at this point, since I accused the recipient of signing for the flowers, since they indicated they had signed confirmation. Horrible experience, then I receive a 25% refund on part of the order. I have all email correspondence to share, if needed.

Desired Settlement: I'm seeking a complete refund and a formal apology from a company officer. I no longer care to beg and plead with their customer service department.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

3/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the Super Sweet Snack Gift Basket for a friend's birthday on 3/13 setting up delivery for 3/14 to his home. Fromyouflowers.com guarantees next day delivery to residential addresses before 6pm, however, I received a delivery confirmation around 4:50pm today stating the package was delivered which it wasn't. 5:00pm, I emailed Fromyouflowers and they stated that I should of never received that email since the package has not yet been delivered but they ensured that the package would be delivered by 6pm. 6:00pm, still waiting package still not received. 7:14pm, I call Fromyouflowers Customer service number, and they state again that I should not have received the confirmation email, but ensures that the package will be received today. I then tell the Rep that I would like to speak to a Supervisor because I am frustrated and would like a full refund. The rep puts me on hold for about 2 minutes then the line disconnects. Fromyouflowers never returns the call.

Desired Settlement: I would like a full refund back to my ****** account.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and emailed an apology letter. Please let us know if there is anything else we can do regarding the order.

Thank you 

3/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today is the 2nd time From You Flowers has failed to delivery Same Day Flowers consistent with their advertisement. They burned me last year, too, when I ordered birthday flowers for my elderly mother. I placed my order before 9 a.m., just like last year, and received a call in the late afternoon saying the could NOT deliver my order and would like to so tomorrow instead?!? Tomorrow is NOT my mom's birthday! WHY are they allowed to mispresent themselves and commit to same day delivery and then NOT do it? I could've placed my order with someone reputable IF they would have been truthful when they accepted my order and my payment for my purchase! Instead, they false advertised, lied to me, and didn't bother to tell me so until it was far too late to remedy their failure by choosing a reputable florist who would do exactly as advertised -- Same Day Delivery!

Desired Settlement: I want a full refund and I want this complaint to be available for public viewing, so that others don't fall prey to the scheme that I did.

Business Response: This case has been completely resolved. We have attempted to contact this customer several times in regards to this case by leaving messages and sending emails. At this time we have credited the customer back in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a flower arrangement for my grandmother after knee surgery. They were supposed to be delivered on Friday. They were not delivered so I called Customer service and they said they couldn't do anything until Saturday morning when they would give me a call back. They called and said they would be able to deliver them that day. I received an email 20 minutes stating they will not be able to deliver until Monday! I am very upset about my experience at you flowers. I talked to about 6 different customer service representatives. They all said the same rehearsed thing, "We are very sorry please accept our sincere apology." I was assured by one that I would get an upgrade and a sincere apology note for the recipient. My grandmother received the flowers today and they look pathetic. There was no upgrade and the arrangement was small and the florist used the cheapest flowers. I am very unhappy. I will never use from you flowers again and I will definitely not recommend them.

Desired Settlement: I would like a refund

Business Response: This case has been completely  resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed on order for a gift basket to be delivered on Monday 3/2/2015. It was same day delivery. It didnt get delivered on Monday. After several phone calls and email later it finally was delivered on saturday 3/7/15. What was ordered and what was received was absolutely totally different. The quality was horrible. It was supposed to be a gourmet chocolate gift basket and a sweet teddy bear for my brand new neice. What was delivered not only gift basket wise but also teddy bear wise was NOTHING alike to what is advertised on their webiste. I have been totally embaressed. Not only did it not get to the hospital that I paid extra for I also did not get what was ordered. It was cheap and embaressing looking. I have pictures of what was ordered and received that show a blatant discrpency in product to be delivered and quality.

Desired Settlement: I would like a full refund. I was refunded a partial refund after having to call every single day to try to locate where my "same day" delivery was. but for them to deliver something that was totally not even any where close to what I ordered and not of the quality expected has completely humiliated me. I went with this company because it offered same day delivery. I could have ordered and received what I wanted with next day delivery from FTD but chose this company specifically for the same day delivery. Then for them to send this junk instead od what was ordered is not acceptable.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I'm unsure of what it will be under , I ordered 100 roses and received lilies and daisies and maybe four roses . I told them this was not what I ordered and first they said they would give me 15 dollar store credit and then I basically said no . and then they said 15% of the order will be refunded . that's 10 dollars from 73 . its completely unfair . I have a picture of what they sent to me and what the picture showed on line .

Desired Settlement: I just want my money back . The flowers were for my girlfriend that has been taking such great care of me and our sons with my health issues and I wanted to show my appreciation and it was actually embarrassing for her to received those flowers and not the 100 beautiful roses I thought I was getting .

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Web site advertised same day delivery of flowers. Ordered a flower arrangement for wife's birthday. Received a phone call later that evening stating they were unable to deliver. Called to cancel order and was told they would be delivered the next day by 3:00. Flowers arrived an hr and half late and were not even close to the flowers selected. The arrangement was a sad bouquet of what looked like leftover wilting Valentine's day flowers. Was VERY embarrassed when I came home to see what was delivered. First thought was that it was a sad joke! POOR service and POOR product!!! Word of mouth will spread about this company.

Desired Settlement: Only settlement I want is this , from you flowers to know that I will continue to explain to all how wife's Birthday gift was RUINED by me for choosing them!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Horrible experience! They messed up one simple order four times! I ordered beautiful bouquet of flowers and balloons with same day delivery for my moms Valentine's Day late gift. When I called to get an estimated time they informed me the florist just realized they couldn't deliver. Never once did gory outliners take responsibility or apologize. Instead we changed my order to guarantee a later delivery of atleast some type of flowers and balloons to my moms office. Again I wait a few hours and call back and get another excuse of why this next florist can't deliver today. They refunded my same day cost already the first time but I was upset and demanded an answer to why they keep guaranteeing false things. I asked to speak to a supervisor after being offered and upgrade and a discount. First off why would I ever order from you again after never even calling me to inform me my bouquet wasn't going to be delivered. I was the one that called both times an hour before your said deadline. The phone attendant comes back and says they are just going to go ahead and refund everything. Again nicely but a little more sternly, I repeat that I asked for a supervisor. When he finally comes on and tells me he is reviewing the notes on file I question him on why they are having their employees and site guarantee things they can't accommodate. He refunds everything and offers an apology note to my mom stating they messed up and that my original request was for Monday delivery and they couldn't make it happen. He also was going to send my bouquet complimentary. My original order was the upgraded bouquet with balloons. When we had to change the order for the next attempt to send for Monday , we changed it to a different bouquet that they'd fill to order with the money I spent on original bouquet since the new bouquet was three dollars more. Still keeping balloons on the order. The supervisor also assured me he or another supervisor would call me when order was being filled along with once it was delivered to assure accuracy and my happiness with them. My moms flowers arrived. Dinky bouquet with very few roses when I purposely ordered the upgraded bouquet for her to have many flowers in her case. No balloons came. No apology note. And no phone calls from the supervisor. I called one last time just to make a point at how upsetting their company has become. They again blame the florist and miscommunication on the balloons. I don't even mention the flimsy minimal flowers in the vase. They give me a ten dollar coupon. Again why would I order from you again. I'd prefer a re delivery of what I originally ordered along with that apology note to show that you care about your customers. Horrible experience and have no desire to ever order from this company again. Also we looked up the florist they used. The reviews for the little business were horrible too and practically a joke. If you are trying to be a well known Internet flower company, honor yourselves and your customers by using atleast good florists! People were idiots. Horrible customer service and very surprised with their lack of commitment to their companies success.

Desired Settlement: I would like my original order (of sweet devotion upgraded bouquet with balloons of a new event since Valentine's Day has passed) delivered in full along with apology sent to recipient.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a standing complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered a Deluxe Gift basket for my son that had candy and cookies in it. The picture shows full size candies like ********* ***** ***** ***** and so on. When the basket was sent to his work it had all miniature candies in it. The basket looks nothing like the picture on the web page. I contacted the company and they told me that it had been to long between the delivery and my complaint. I started the complaint the day after the delivery and I was able to get pictures to them 8 days after the delivery. They offered a 15.00 certificate that is not good enough. Especially after I Spent $73.00 .

Desired Settlement: Money Back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

3/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for funeral flowers which did not arrive . My brother from another state also placed his order through this company,which too did not arrive. Even after calling to verify was told their system was down and I would receive an email upon delivery. Received an email after the services saying order couldn't be filled,also after my brother called the company to complain. I feel it is too much of a coincidence that 2 separate orders from 2 separate states,made at different times were both not filled. I feel this was a scam that they thought they could get away with. I received another email apologizing stating I would get a refund and that they hope I continue to use them for all my floral needs. Absolutely not! I hope they are stopped from doing this to another grieving family. I now must send apologizes to several family members because I was made to look like an uncaring liar and we are very unhappy about all of this.

Desired Settlement: For the company to follow through on what they are paid to do and for consumers to be made aware of their poor service.

Business Response: This case has been completely resolved. We have called and emailed the customer several times regarding this complaint. At this time we have credited back the customer in the full amount of the order, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company misrepresents their services and then does not issue a refund for failure to perform. Fraud.

Desired Settlement: We want a full refund and a written apology explaining why they lie.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
******* ********

3/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered to be filled 21st of Feb after numerous calls told would not be filled until the 24th.

Desired Settlement: No charge on card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that  can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a flower bouquet to be sent to my sister in ** for her birthday. The company first confirmed that the product was being delivered but then called me from an "unavailable number" only to tell me that the product could not be delivered on the day i asked to be delivered. I had used the same service a year back exactly for the same occasion and even then they could not deliver the product. Two years in succession with the same result.

Desired Settlement: Well the money was refunded for 2014. I had to file for another refund for 2015.

Business Response: This case has been completely resolved.  We have credited back the customer in the full amount of the order, along with a complimentary arrangement delivered on behalf of our company. We have also emailed the customer a $20.00 gift card to be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Flowers were ordered and never arrived. Lied to every time we contacted the company

Desired Settlement: Money back with apologies

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/23 I ordered 4 bouquets for 4 of my co-workers to thank them for their help on a big project. I ordered all for arrangements to be delivered to the same location, on the same day. I had asked for delivery to happen the next day 2/24. From you Flowers states that they will grantee delivery to a business between the hours of 9 am and 5 pm. One of the arrangements I ordered did show up. It was not at all what was pictured, but the arrangement did in fact show up. The other three arrangements did not. At 10 min to 5 pm local time I called From You Flowers to find out what the situation was, and why one arrangement made it but the others did not. After dealing with an extremely rude guy on the phone, he told me "ma'am, our delivery is guaranteed from 9 am to 5 pm. Its not 5 pm yet" to which i replied "its 3 min to 5pm. Are these flowers going to show up in the next 3 min?" He then put me on a lengthy hold to call the local florist to find out what the expected delivery was. He comes back to the line telling me he cannot reach the local florist but that he finds it weird that one arrangement made it but the others did not. Then asked if maybe i was "confused" about whether or not the flowers had arrived. At this point, I sort of lost my temper. I am certain the flowers did not arrive and that i too find it odd that one arrangement made it but the others are "lost". He told me that until they speak to the local florist, he cannot do anything for me. (I had asked for a discount since they didn't honor their delivery guarantee). After a very frustrating conversation, I hung up the phone agreeing to call back tomorrow between 10 am and 5 pm when the local florist would be open. I called at 11:00 am to find out again where my deliveries were. I spoke to a nice and pleasant young lady who informed me that she sees that only one arrangement made it but the other three did not. She put me on a brief hold to contact the local florist. After returning to the line, she told me that the local florist said that they didn't get the order and that they were stuck in some queue. She said the local florist would re-attempt delivery today. (A re-attempt at delivery? Seems odd considering they claim to have not known about the order yesterday despite the fact that the order had been placed 2 days before that! Not sure how you can "re-attempt" a delivery you did not know about?) I asked for a discount again considering the delivery guarantee wasn't met. She told me that she is only authorized to give me is 15% back on each order. Which totals $15 on my $200 order. She can also offer me a $20 gift certificate as well. I explained to her that the gift certificate was not necessary due to the fact that I wont be using their service again. I asked for more than $15 considering it doesn't even cover the shipping on ONE of those orders. She told me she cant do more than the $15 because the problem was the local florist not From You Flowers. I explained to her that I paid for a product and service from From You Flowers, not from whomever this local florist was, and that they should stand behind their guarantee even if the local florist didn't. My remaining flowers are supposed to be delivered again today. And considering the time of day, it also looks like they wont be making it today either. Guess I will be calling them again to follow up on flowers that i still have not been delivered.... I am just overly frustrated with the fact that we are on day two of no flower delivery and i still paid $200 for this order.

Desired Settlement: I would like all of my money back on the 3 arrangements that didnt get delivered. I do not want a gift certificate for future use.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.

Please let us know if there is anything else we can do regarding this case.
Thank you 
3/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 11th, I ordered from said business's website fromyouflowers.com I selected Delivery for Fri Feb 13th, and was given the option to pay $7.99 additional in order for the delivery to happen by 10:30am on Feb 13th. As I went thru check out process, I see another statement that guarantees the delivery by stated date. On Feb 13th, at Noon, the order was still not delivered. As I went to the website to Track my order, I received an error stating my order could not be tracked. So I called their contact # to find out the status on my order that had not arrived as guaranteed. After waiting on hold for an exceptional period of time, I received a customer service rep who told me that "she thinks" something must have happened to my order and it will not be there today. When I asked to speak to a supervisor she placed me on hold again. She came back stating she talked to the supervisor and there was nothing they could do and that my order was being shipped via *** and they had no control over the delivery. (nowhere on the initial order does it state that orders are at the mercy of *** and cannot be guaranteed.) so when I again requested to speak to a supervisor myself, she again placed me on hold, then somehow we got disconnected. So at this point I call back and wait again for a lengthy time to speak to a rep. I explain the situation to this new rep, and she states the same thing. its a *** order and they cant do anything about it. They offered me a $20 credit. I spent $80 and it was to be there on the 13th and now they are saying they don't know when it will be there. I then inquired about the same day delivery. their website states that they have same day delivery on some items as long as it is placed by 3pm that day. the time currently was 2pm. so I asked if I could just cancel my original order and order a same day delivery item. she then stated no that she could not guarantee any same day delivery, despite what the website claimed. unprofessional, unreliable, and I will never do business with this company again.

Desired Settlement: They should not guarantee services that they clearly cannot back up with their service.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Consumer Response:  
Complaint: ********

I am rejecting this response because: This complaint was not filed in hopes of a credit. The company admitted that their rep cancelled my order the day I placed it. two days later when I called about the delivery and spoke to TWO Reps, neither one released the Truth that THEY (the company) cancelled my order. They covered it up by putting blame on the shipping (***).  I was ONLY advised of this truth AFTER filing a complaint with the BBB and leaving a complaint with the company supervisor!! I have the emails to prove this! This case should not be closed. Something needs done within this company! I did not accept the $50 credit, for I would never use or recommend anyone use this company.  Trying to buy your customers off as an apology is NOT RIGHT!!

Sincerely,

****** *****

Business Response: This case has been completely resolved. We have left several messages and emails for this customer but we have not heard anything back yet. At this time we have refunded the customer in the full amount of the order. We have also offered a future complimentary arrangement on behalf of our company valued at $50.00. At this time the customer has declined this offer, but the offer will still stand if the customer does change their mind. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order for flowers to be delivered to a family member who resides in ****** ****** **. The order was placed on 2/21/15 for delivery on 2/22/15 before noon. On Monday, 2/23/15 I received a call to inform me that the local florist hired by From You Flowers was closed on Sunday 2/22/15 and did not receive the order in time to make the delivery on the agreed-upon date. I requested confirmation of delivery via email. Subsequently, I was informed that the local florist fulfilling the order did not have the arrangement I ordered in stock and was preparing an arrangement with different flowers. Thus, not only did From You Flowers fail to make the delivery on the agreed date, they also failed to deliver the product I ordered at all.

Desired Settlement: I want a full refund of the charges as well as a written letter of apology to the intended recipient of the flowers explaining why they were not delivered as promised on her Birthday.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, as well as sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers from this company to be delivered today, I called them several times and was put on hold for long periods of time. I e-mailed them several times then they responded thta the flowers were delivered. they were never, the supervisor nver gave me any otions, seemed very unconcerned and just said I am sorry,. this is a really bad business, they have been backed by *** fro 100% satifaction, this is WRONG.

Desired Settlement: Of course my money refunded ,an apology in writing and some type of compensation for a delivery of flowers

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered 2/13/15. Nothing delivered. Complained on 2/17/15 asking to be reimbursed was told that they were delivered but no one was there (which we were) and said they would try again today (4 days late). Told them that Valentine's day is now over and flowers already 4 days old rather be reimbursed since I already went out and bought substitute flowers. Don't need 4 day old flowers. They promised delivery on the 13th and didn't. I should be reimbursed by $54.40.

Desired Settlement: Just refund to my credit card and an apology

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 
3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Product was not delivered on specified date (Valentine's day). Product has still not been delivered, and no effort on the company's side to resolve the matter, or rectify the situation.

Desired Settlement: Do what they advertise and deliver the product correctly, and on time. I'm a service-member overseas, and their lack of service and on-time delivery was extremely disappointing to my family members. Contractually, they failed to deliver the product according to their advertisement.

Business Response: This case has been completely resolved. We have issued the customer a credit of $22.50, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company delivered the wrong arrangements for Christmas. Didn't even come close to the pictures. Gave me $13.00 credit, which I finally decided to use this week to send flowers to my mother. I confirmed the type of flowers and delivery on Thursday, received an email at 4:26pm stating my flowers were delivered to my mother. Come to find out that at 7:00pm my mother did not have her flowers and that they called to apologize that they were not going to be delivered because they couldn't find her. They didn't call her when they couldn't locate her address, or me, but they called to say they wouldn't deliver. Never, ever, again!

Desired Settlement: I want a complete refund of the last to deliveries and my mother to have the flowers I ordered delivered to her. She is a senior citizen and this was to make her day because she is alone. I even confirmed everything twice with the company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $60.00. We have also credited back an additional $20.00 from a previous order. Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: feb 13 2015 i ordered one dozen rainbow roses 59.99 stuffed teddy bear 9.99 galas vase 6.99 service fee 14.99 same day fee 5.99 tax 7.01 the discount 30 dollars off equals 84.95. iwas happy with that order until i found out it was charge 3 times i saw it right away and called fromyouflowers.com*********** and the customer service said when they deliver the item dont receive the other two.but unfortunately they just left the 3 boxes of item outside my house feb 14 2015 then i called them and they said they cannot do anything about it. i dont think thats fair i was charge 84.95 3x. my wife not working she just gave birth we are having financial difficulty i just want her to be happy even im broke i felt i was ripped off by fromyouflowers.com they should have been able to cancel the two item right from the start. my order number are (******** )(******** )(********). i hope you could help me rufund my money

Desired Settlement: pls help me to refund my money

Business Response: This case has been completely resolved. We have credited back the customer in the full amount on both of his duplicate orders . Please let us know if there is anything else we can do regarding this case.

Thank you 
3/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had two dozen roses delivered to my work for valentines day. They advertise "fresh cut flowers" They arrived in a box. The roses were old and wilted. The roses looked nothing like the picture. When I called for an exchange or refund I had to wait 20 minutes just to speak to someone and all she could offer was a 25% credit!

Business Response: This case has been completely resolved. We have attempted to contact this customer several times regarding this case we have left several messages, along with email. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card.

Please let us know if there is anything else we can do regarding this case.
Thank you 
2/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered online on their webpage flowers for my wife, with a teddy bear, chocolates and a globe. I paid the deluxe order to make it look more nicer which was 49 dollars, then 25 dollars extra for the teddy bear and the rest for the globe, chocolates and shipping the total order was 105 dollars. In their website the flowers I ordered clearly states the following: Let your special someone know that they are in your heart, with a hand delivery of red flowers. The You're In My Heart bouquet is created with fresh red roses and red carnations. Delivered in a keepsake glass vase, it is a perfect way of sending your heartfelt emotions. Measures 17"H by 15"L. Includes: • Red Roses • Red Carnations • Decorative Red Ribbon • Florist Delivered • Clear Glass Vase The measurements that my wife received are 14H by 8.5 L, there is no red ribbon anywhere, I also order a teddy bear that looks really nice in the picture she received and ugly grey elephant. I could have go to ****** get very nice flowers with a nice based and a large teddy bear with a globe and achocolates for 65 dollars. I took a picture of the received we are very disappointed and sad they take advantage f people's special occasions. Also the chocolate they have in the pictures are ******* ***** we received something different.

Desired Settlement: I'm not requesting a full refund even thou they should not been on business with this practices, but well she received the product so it should be priced accordingly for what she received and stop lying to people.

Business Response: This case has been completely resolved. We have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal.  The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

2/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, I ordered a flower arrangement, from From You FLowers, on 01/26/2015 and it was to be delivered on 02/06/2015. Order Number: ********: Sugar and Sweet arrangement The From You Flowers website states that the Sugar and Sweet includes: Includes: • Pink Roses • White Alstroemeria • Pink Fluted Vase • Decorative Ribbon • Delivery Same Day Available The photo on the website shows six beautiful long pink roses, plenty of white alstroemerias, a pink vase, and a lovely pink ribbon. However, this is not what I received. What was actually delivered was two small roses, babies breath, and an extremely small vase (no ribbon). I emailed the company notifying them of error and they responded "All items are subject to slight substitution according to local availability". I can understand that some items may need to be changed slightly due to area, season, and timing. However, this order is completely different and is not even close to what they advertised. I have photos of the adversities product and the actually product that was delivered. I was charged $47.98 for the total order which included one "happy birthday balloon" & a delivery charge.

Desired Settlement: I would like another arrangement sent to the same recipient or I would like a refund of $34.99 for the flowers. I will gladly play the company for the balloon and delivery charge because this was correct.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for same day delivery from fromyouflowers.com. Prior to placing the order, I reached out to Customer Service (via phone) and confirmed with the woman that answered that the items pictured, including the basket, would be delivered. Had she told me otherwise, I would not have proceeded with the order. When my mother received the delivery, she sent me a picture of it and it is NOTHING like pictured on their website. There wasn't a single item that matched any products shown in the picture. On their website, the picture shows a mix of items, including a basket. The item itself is called "****** **** **** ******" and there was NO basket included. In fact, it was wrapped extremely poorly in cheap plastic wrap. It was a complete and utter embarrassment. I can not believe that this company is still running by stealing people's hard earned money! I paid $70 and got NOTHING that was pictured on their website.

Desired Settlement: I would like my money refunded to me in full because of their false advertisements.

Business Response: This case has been completely resolved. We have refunded our customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company advertises same day delivery of flowers for additional fees. They specify on their website hours of delivery 9-5 to a business address, and 9-6 to a residential address. I ordered flowers to a business address. At 5:45 that evening (flowers ordered approx. 11a.m. with confirmation email) nothing received. I phoned the company and was told it would take two days to verify my complaint. No explanation was offered. No attempt to rectify the situation. I contacted them by email as well. I received an email at 8:30pm telling me that my flowers were delivered to an address that closed at 5pm. There was no delivery, no product received , and they charged my credit card for this. These are deceitful business practices and deserve to be investigated.

Desired Settlement: I want my credit card refunded

Business Response: This case has been completely resolved. We have attempted numerous times to contact the customer by phone and via email and have not heard anything back yet. We have gone ahead and refunded the customer in the full, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet of flowers that included roses and carnations. The website had a photo of what I ordered and it was nothing like what they delivered. The photo seemed like the bouquet had a dozen roses and the bouquet that we received only had six.

Desired Settlement: A bigger bouquet delivered to my beautiful wife free of charge.

Business Response: This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution.  Please let us know if there is anything else we can do regarding this case.

Thank you 
2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Flowersfromyou.com advertises prices for floral products on its main webpage, then when the consumer attempts to check-out and pay, the total price is different than the advertised price.

Desired Settlement: Flowersfromyou.com should inform the consumer that additional charges will be applied to the product prices on the main website.

Business Response: This case has been completely resolved. We have emailed the customer a $15.00 gift card which they can use at anytime. Please let us know if there is anything else we can do regarding the case.

Thank you 
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i had pre ordered my flower order on January 24th ********* so that it could be out for delivery on January 29th. Per online it states of you pay 4.99 extra it will be delivered BEFORE 12PM well that was not the case my order was never delivered and when i asked for a refund i was told i had to wait 24 hours after non delivery before i was able to reap my money back. HOW IS THAT FAIR. I pre ordered and paid extra to ensure that the flowers would be there and they never made it to the place. And when they tried to call the florist they received a busy signal so they couldn't even tell me when it was going to be delivered. I am very displeased. I paid extra and days in advance to avoid this issue. All I am asking for is my money back.! I will never order from this place again

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on January 20,2015, for my sister because she was ordained on Saturday, January 24, 2015. The flowers was delivered on Friday, January 23,2015. My sister then posted the flowers on a social network. And when I saw the the flowers I was immediately confused as to why the flowers did not resemble the flowers that I thought she was to receive. I called the next day to let them know that I was not satisfied about the flowers that was delivered. The first person I talked to put me on hold and the phone was then disconnected after holding on for 15 minutes. So I called back and explained the problem to another representative and even she looked at the picture and her exact words was, "Oh my God!" so she put me on hold and the phone was disconnected after holding for an additional 15 minutes again. So, my lunch break was over so I called when I got back to my department and I spoke with *******, I think her name was, and she looked at the picture as the other representatives did and she said the same thing that the flowers did not look the same as the flowers that was delivered. She assured me that she would send out a fresh bouquet of flowers that Monday. Monday come, NO FLOWERS. So I called back again and spoke with someone and he put me on hold as they all did and tried to contact that Florist, and he did not get an answer. Now my sister has flowers and was expecting a fresh bouquet of flowers and now we are both disappointed. I haven't asked them for my money back but I am requesting if I can to get my money back.

Desired Settlement: This company need to make sure before their customers receive the product, in this case flowers, that the florist show them a picture or let them know what they have before deliverance.

Business Response: This case has been completely resolved. We have re delivered the product, along with a refund in the amount of $14.99. We have also emailed the customer a $20.00 gift card to use on a future order. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers as a surprise for my mother-in-laws Birthday on 1/26/2015 for same day delivery which I paid not only a shipping charge for but a same day delivery charge! I was offered an $8.00 credit which did not even cover the original and a bigger arrangement and a promise that she would get it the next day with a apology letter explaining that it was their fault that it was not delivered on her Birthday. Yet again on 1/27/15 she did not get the flowers! I called customer service where I held for 15 mins only to be placed on hold and then hung up on! I called back AGAIN and was checking on order and was yet again hung up on! Not sure if she will get the flowers or not! We will see!

Desired Settlement: I think they should refund the entire cost and send her the flowers I was promised she would get!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered some flowers for a family member's out of state funeral. I paid the extra fee for some day delivery. I received an email late that day stating the flowers would not be delivered today. Since the widow would be around for one more day, I agreed that they could refund the same day delivery fee, upgrade my order, and delivery it the following day. The flowers arrived late the following day after the widow had already left. Another family member who accepted my order sent me a picture and the flowers were about 80% filler. It was a garbage arangement. Not anywhere close to the picture that I ordered. It was a complete embarrassment.

Desired Settlement: I would like the complete cost refunded back to my debit card

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 
2/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a bouquet on February, 10th 2015 to be delivered on February, 13th 2015. The earliest I can except the flowers now is Feb. 16th 2015 per the tracking number provided. I am not out money and reputation with my Wife due to From You Flowers. I demanded a refund so that I could replace from another vendor, and they refused saying that there was nothing they could do because the flowers were with the carrier.

Desired Settlement: There service was unacceptable. I demand a refund as now I am out $$ and reputation.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a plant for a funeral. The plant in the picture had cattails, and a bamboo shaped pot. That's not what arrived at the funeral home. The plant that arrived didn't have any cattails and a plain white pot.

Desired Settlement: I called them and asked for a replacement with cattails to be delivered today. they said no. They said they would only give me 20% refund. I told them that was unacceptable. I want a full refund. $89 dollars.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****

2/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I SUBMITTED MY ORDER VERY EARLY IN THE MORNING 2/08/2015. YOUR WEBSITE STATES SAME DAY DELIVERY. LATER THAT SAME DAY, I WENT ONLINE TO CHECK THE STATUS OF MY ORDER. NO RESPONSE. I CALLED, THEY TOLD ME, THEY CANT BE DELIVERED THAT DAY 2/08/15. I SAID THAT WAS UNACCEPTABLE. THEY OFFERED TO UPGRADE MY ORDER TO THE NEXT SIZE. WHICH WOULD BE THE LARGEST SIZE, BECAUSE I ALREADY ORDERED THE MEDIUM SIZE. SO, THEY SAID THEY GUARANTEED DELIVERY TODAY 2/09/15. ONCE AGAIN, CHECKED MY STATUS ONLINE. NO RESPONSE AGAIN. I CALLED ONCE AGAIN. THEY SAID THEY SUBMITTED TO ANOTHER FLORIST AND GUARANTEED DELIVERY TODAY. NO REPSPONSE YET! THIS ORDER IS FOR MY PARENTS 57TH ANNIVERSARY, WHICH IS ON VALENTINES DAY! BUT I WANTED DELIVERED EARLIER, DUE TO THEM GOING OUT OF TOWN. NOW IM SUPPOSABLY WAITING ON A CALL BACK FROM THIS COMPANY, TO SEE IF THEY WILL BE DELIVERED TODAY, AFTER JUST A MOMENT AGO, "GUARANTEED DELIVERY" TODAY. I ASKED WHAT THEY ARE DOING ABOUT THIS FOR ME TODAY, SHE ARGUED WITH ME ON THE CALL AND SAID THEY ARE DOING THE BEST THEY CAN AND THAT THEY CANT FORSEE IF GOING TO BE DELIVERED. THEY OFFERED A REFUND, BUT I HAVE TO WAIT 3 OR MORE DAYS FOR MY REFUND. I SAID I WANT DELIVERED TODAY. SO, IM STILL WAITING TO SEE IF GOING TO HAPPEN. IM VERY DEVASTED OVER THIS TRANSACTION. I PAID GOOD MONEY TO MAKE SOMETHING HAPPEN THAT YOUR COMPANY GUARANTEES TO MAKE HAPPEN. NO ONE FOLLOWED THROUGH WITH WHAT THEY SAID. I WANT MY CARD REFUNDED IN FULL! TOTALLY UNPROFESSIONAL! DO YOU THINK FOR ONE MOMENT, BEING A U.S SOLDIER, THAT I WOULD DO ANYTHING UNPROFESSIONAL TO UPHOLD MY END OF MY AGREEMENT? NO WAY... I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. POOR CUSTOMER SERVICE. THE ONLY ONE'S OTHER THAN MYSELF SUFFERING IN THIS SITUATION, ARE MY FOLKS. NOW I HAVE NOTHING TO SEND THEM IN TIME FOR THEIR SPECIAL DAY. THIS IS THE FIRST TIME IN YEARS, I WAS ABLE TO SEND ANYTHING, DUE TO BEING INJURED IN THE MILITARY. SO, THANKS FOR NOTHING. I WANT MY MONEY BACK AS SOON AS POSSIBLE.

Desired Settlement: I WOULD LIKE MY MONEY REFUNDED IN FULL TO THE CARD THAT I PROVIDED FOR PAYMENT, AS SOON AS POSSIBLE. I SHOULDNT HAVE TO WAIT 3 DAYS LONGER FOR A PROMPT REFUND. MY ORDER NUMBER IS ********. YOU WILL FIND THE CARD NUMBER THERE. IF NOT, YOU CAN CONTACT ME FOR PERTINENT INFO, TO PROCESS MY FULL REFUND ON MY CARD. IF YOU CANNOT REFUND ME ON MY CARD I USED FOR PAYMENT, I WOULD REQUEST A FULL REFUND TO BE SENT TO ME ON A PRE-PAID VISA CARD. THIS ENTIRE SITUATION IS UNACCEPTABLE.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $55.00 on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I will terminate the BBB complaint, ONLY after my entire amount is refunded back into my account.  It has not been refunded or posted back to my account, as of today.  I will call back or email the BBB, when this has been done and I see it back into my account.

The company also assured me that the complimentary flowers would be sent today, I asked and they promptly stated that they will guarantee the flowers will be there today.  As of now...it is 2:12pm and the flowers have not arrived yet.  So here we go again....they are not standing behind their own word.  The  company also stated that they would upgrade the flowers to the next larger size and they would call me, when the flowers were delivered.  No response yet.  And that they would make sure that the arrangement was as close to the arrangement as possible, if not the same arrangement I originally ordered to be delivered.

So, I DO NOT close this matter out, until my refund is posted back into my account and the flowers are delivered as promised.

Sincerely,

***** ******   

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Sat. 2/7/15, I placed an online florist order for a live plant for a Funeral Service, to be delivered to ****** ******* ******** in Decatur, Ga. Since their policy stated that orders placed by 3pm, would be delivered the same day, I placed my order and paid the additional 2.99 fee for same day/weekend delivery. My total order was $53.97. I received an email from the florist the same day stating that my order was being processed. On Monday, 2/9/15, I received a voicemail message from the florist to call. I returned the call at 2pm, and spoke with customer service. I was informed that my order had not been delivered 2/7 as stated. I asked why I was not informed on 2/7 before the funeral, if they were not going to deliver? No reason or explanation was given, so customer service didn't know why. Their question to me was, "do you want us to deliver the floral to the home" of the client today instead? My response was absolutely not! I requested a FULL REFUND. They agreed to give me a full refund within 2-3 days. I understand that sometimes things don't always go as planned, but when they don't, there is a professional way of handing paying customers. This is actually my 2nd time dealing with this company. My first experience was in July 2014. I ordered an arrangement for a Funeral, to deliver to ******* ******** in Gaffney, SC. They actually lied to me when I called, and said my arrangement had been delivered. I followed up with ******* ********, and was told no delivery had been made. I then received an apology for that, and was told that the florist they had used wanted to make all its deliveries to that location at the same time. I had not intended to use their service again. I decided to give them the benefit of the doubt when I wanted to send a floral arrangement to a distant relative funeral.

Desired Settlement: I will never use this company again, and wonder how many other people have similar experiences. I feel that this company needs much improvement in their business practices, and should not service the public until such improvement is made.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. We have also sent out a complimentary arrangement on behalf of our company as an extended apology as well. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:  The matter has not been completely resolved since I have not yet received my full refund.  I received a phone call from the business, offering an apology.  I was offered a complimentary arrangement for myself or another, which I did not accept.   They offered to  note the account for a complimentary arrangement if I decided to place a future order.  I was also given an explanation for the non delivery, and apology for lack of professionalism on the part of the CSR.  I will consider the matter resolved upon receipt of my refund, and will confirm the matter once my account has been credited. 

Sincerely,

******* *******

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Thank you

2/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a plant for a FUNERAL on 2/3/2014. I paid the extra money to have it delivered the same day. I got a call that afternoon stating that it would not be able to be delivered that day but they would refund the extra same day delivery fee and it would be delivered the next day. I then got a call the morning of 2/4/2015 stating that it would not be delivered at ALL!!!! I called them and after waiting on hold for 15 minutes got a CSR. I asked for a supervisor who conveniently, there was not one available. The CSR proceeded to try and help me and told me that the reason for not being delivered is because there was no delivery service in my area. However when I placed the order they asked for my zip code and it stated it COULD be delivered the SAME DAY. I am SUPPOSED to get a refund for the entire order, and it STILL will NOT be delivered. Thanks for taking away what I was sending to a good friend of mine who had JUST lost her daughter.

Desired Settlement: This company needs to update its site if they cannot deliver in an area. This is a horrible business that is not delivering like promised on their site. FALSE ADVERTISING at its finest!!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have shipped out a complimentary arrangement as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response: UPDATE: From you Flowers called on 2/5/2015 to apologize and let me know that they would deliver a plant FREE of charge by 2/7/2015. Still 4 days later, but ok. Received a call this morning, 2/6/2014, that they STILL could NOT deliver the plant until next TUESDAY, 2/9/2015. I did refuse the service at that time, because a week later delivery for a FUNERAL is RIDICULOUS!!!! SO NO! A COMPLIMENTARY ARRANGEMENT WAS NOT SENT UNLESS IT WAS DONE WITHOUT MY CONSENT BECAUSE I DID NOT GIVE MY CONSENT CONSIDERING THE CIRCUMSTANCES OF WHAT HAS TAKEN PLACE. I told them to not worry about it! This company needs better tactics for SURE!!! I will NEVER be doing business with this company again and will also steer people that ask about it in another direction. This is ABSURD having to go through this 2 times now. The complimentary delivery would have been GREAT if they could have actually gotten it there when promised but again they fell short of even that. Nice job FYF. Thanks for helping someone who needed flowers for a child's funeral!

Business Response: This case has been completely resolved. We have spoken with the customer again and have offered her two complimentary arrangements on behalf of our company being delivered to  two different recipients of her choice, to at which she has accepted this offer. We have also emailed her a $20.00 gift card that she can use at anytime. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response: Until the items have actually been successfully delivered this time I have no reason to close this complaint. considering that I have not had success in getting things delivered thus far I will wait until my items have been delivered to close the complaint. I feel that this is MORE than fair since I have had so many problems so far with this company. Again...Once items have been delivered I will close the complaint. Thank you!

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers to be delivered to local hospital. ordered before 3 PM for same day deliver as website states - didn't happen, but was not advised until another phone call was placed. Was told would be delivered "asap" the next day. Called around 1 PM for delivery confirmation. they didn't know anything. upset, called back, asked to speak to supervisor - apparently, everyone there is a supervisor! she called florist, florist told them they had delivered & left @ volunteer desk. I asked for florist name so I could contact directly. refused to give me florist name. told me to call hospital - I asked "supervisor" to hold so I could call hospital directly and not have to wait another 20 + mins on hold calling back. of course, "supervisor" simply hung up on me when I put her on hold. Called hospital, no flowers were ever delivered. So was lied to about "delivery". Horrible, horrible customer service. this place feels like a scam - how does anyone know if their flowers are ever even delivered! some just assume and never follow up. are they just collecting people's money and never actualling doing any "flower delivery business"? I called the name/number listed under the alert on this page. spoke directly to *****, who apologized and offered to investigate .. no, thanks, lesson learned .. asked for full refund, which she has emailed me that I will receive. If refund does not appear, I suppose I will have to contact credit card to dispute. This is the absolue worst experience with any business I have ever had.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be sent out at a future date. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

** *****

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the 2nd time a month that your company has ruined a moment. I was disappointed when a friend that had surgery never received the arrangement I sent but the company was more than willing to cancel the order and refund my money. While this is a solution it does not take the sting away from the fact that a moment was missed for a loved one. This 2nd time I knew I should have used FTD but I had faith that maybe it was a mistake and that the last time was an anomaly. But once again the flowers were not delivered. Although the company has no issue giving a refund of the pending charge, what does it matter when you do something for someone and it never happens. The company really needs to do better because there are too many companies out there that seem to care about customer service

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement being delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

2/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers- no flowers, money taken from my account....no managers, no team leads talking to me. No accountability! Frauds.

Business Response: This case has been completely resolved. We have searched through our systems and cannot locate any order from this customer. We have tried to reach out to the customer several times by leaving messages and via email and have not received a response back. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because: They called and asked me to call a supervisor when I repeatedly asked them on the initial conversation To speak to one on the spot. Their customer service has been poor throughout this whole process. My conversation and business with this company ends here. 

Sincerely,

********* ****

2/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I get daily emails from this complany. I have 'unsubscribed', emailed, & spoke to customer service. They will not stop emailing everyday.

Desired Settlement: stop sending emails

Business Response: This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 
Better Business Bureau:

I received a call from the business. They said they would resolve the issue and remove me from their email.  Then I received another email today. I want to wait  another 24hours to see if they really stop coming.

Thank you for your attention to this matter,

** *********

2/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 1/12/15 for deliver on the 13th of January. The recipient never received the flowers on the 13th. When I called they said the flowers could not be delivered because it was a gated community, she does NOT live in a gated community. They said they would deliver on the 14th of January, they 14th came and went, not flowers. I called they said they were left outside the fence in the front. My elderly inlaws looked all over outside and found no flowers. I called the company back again and they said they had a delivery signature. How could they have a ligitamate signature if they left the flowers outside the fence? The flowers were never received and the company will not refund my money. I have called several times with no good outcome.

Desired Settlement: I would like my $51.03 credited back to my account

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First, I received my flowers and they were not the flowers I ordered. I also ordered balloons and did not receive the right color or amount. I was charged for two but only received one. After filing a complaint online and calling there customer service, they want to pick up the old flowers and replace them with different. No refund for my over charge on balloons. THEN I checked my back account and noticed they charged me 3 times for my order! My order was 68.97 and I currently have three pending charges in that amount. I called the company and they claim they are "pending" charges and will go away. It has already been 3 days since I placed the order. I am very un happy and I want to be fully refunded!

Desired Settlement: I want my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Thank you 

2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a horrible experience, with my order, First off I paid extra for it to be delivered within 4 Hours, I also ordered a bear to go with the flowers. My Wife did not receive the flowers until 5:45 someone called her and told her. This was her last day. I called customer service they had several excuse. I had to ask for my refund for the expedited delivery, and the bear, and they offered me a 15% discount on my next order however I told the lady I would not be ordering from them every again. I asked for a total refund and she refused. She did offer to credit my card back the for the amount of the bear and delivery charge. I am so angry. I am the customer and when I placed the order I stressed that it needed to be there by 12:30 they failed to deliver. A reputable company would have reimbursed me back the total amount. Never again ***

Desired Settlement: I want to be reimbursed 111.14 for my order.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

Thank you 

Consumer Response:

 They totally reinbursemed my account and offered a 20 dollar certificate, I am completely satisfied of the out come, I would defitley use them again, this complaint was handed quickly and proffesional, They even tried to contact me on several ocassion.

Thanks

***

###-###-####

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10423150, and find that this resolution is satisfactory to me.

Sincerely,

Ray Duncan

2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a floral wreath for my mother's funeral. The picture of the wreath on the website looked beautiful. The actual wreath that they delivered had about a third of the flowers shown on the website. I called and ordered the wreath on a Wednesday morning at 9:15 am and requested that it be delivered Thursday. I paid extra to expedite the delivery by Noon on Thursday. At 4:15 Thursday, when I arrived at the funeral home, the flowers still had not been delivered. I called the fromyouflowers**** phone number and was put on hold for 15 minutes. After guests started arriving, and I finally got to talk to a representative on the phone, the wreath was delivered. I was embarrassed to have people see the wreath I ordered for my mother's funeral. It looked nothing like the picture on the website. I asked the representative what could be done since it was late. He said they would refund the $4.99 expedited delivery fee. I told him I was not happy and that I would never order from them again. He said he would send me a $20 gift card to use on a future order. I am requesting a full refund of $126.22. I don't want to order from this company again. Their website says "Satisfaction Guaranteed", but they don't follow through with their promise. Product_Or_Service: *********** ******** ******** ****** Order_Number:********

Desired Settlement: DesiredSettlementID: Refund I am requesting a full refund of $126.22.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also emailed the customer a $20.00 gift card to use towards a future purchase. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:

 

From: ******* ***** *****************************
Sent: Monday, February 02, 2015 7:03 PM
To: ***************
Subject: ID#********

 

BBB,

I am writing you to let you know that my complaint has been resolved.  I just verified that a full refund was returned to my credit card.  The company also sent my father a fruit basket to help compensate for the problems listed in the complaint.

Thank you for your help in this matter!

Sincerely,
******* *****

1/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: order#********, on 01/19/15 i saw this company's ad claiming deliveries in 4 hours. I placed an order for a friend of mine who's husband just passed away. i ordered an arrangement, and i paid more for the "best" bouquet in respect to size and amount of flowers. the arrangement was $74.99, paid an extra same day fee of $2.99 my entire order came out to $84.60. at 4:53PM on 01/19/15 i received an email stating my order had been delivered. my friend lives out of town i might add. on 01/20/15, i went to my friends house to see her, and i asked her about the flowers, and she said she never received my flowers. when i got home that afternoon i went in and called From You flowers and told them my flowers weren't delivered and that i had gotten notification from them that my order had been delivered. had i not gone to my friends i would have NEVER known. the man i talked to put me on hold and told me the florist they used wasn't answering the phone. this was like 2:30 in the afternoon. my friend called and said the flowers had been delivered and she sent me a picture. it was NOT what i ordered and paid more for, for the flowers in the picture. on 01/21 i filed a complaint at the company's website telling them i was not happy with the arrangement, i sent them a pic of it and a pic of what i ordered, side by side. the arrangement they sent to me had old roses in it, crappy filler flowers and not even the right vase. the arrangement i ordered was supposed to include a vase from ****** ***** *** ******, which made the picture of what i ordered beautiful. that evening i received an email from, From You Flowers stating they were sorry i was not happy with the arrangement and that if i called the customer service they would send out a fresh new arrangement. I called them today, 01/22/15 and what i got was the run around. i was put on hold a couple of times while the woman talked to her supervisor. I told her i didn't want another arrangement sent because i took some more flowers to my friend because i was so embarrassed by what they sent to her. I wanted my money back. customer service lady, who was rude i might add, told me they could offer me a ridiculous amount of 10% of my order refund ($8.50) i told her i also paid extra for delivery that day of $2.99 she said she would also add that on to the amount of refund, which i might add was only going to be a gift card from their site. she also told me it was noted that the flowers were delivered on the 19th, i told her i got the same email from them saying that, but that they lied, they were not delivered. she also said sometimes they have to use different flowers if they don';t have those, i told her NO, i paid for what i was supposed to get. the entire arrangement was just these beautiful light lavender roses and stock! and that was all. I told her if they didn't have any of the flowers then they should have called me and i would have changed the order she agreed with me. she said she called the florist back and that they were going to research my order and would get back to me. that was BS. i never heard back from, From You Flowers again. Not only did they send old spray painted roses, yes they spray painted them an ugly purple, but they were also old and crinkled around the edges. there was no stock in the arrangement either. it was ugly, cheap and not what i ordered and paid $84.60 for. this was bait and switch, and i got ripped off. the florist they used came from stockton, that is 2 towns away from where they were supposed to be delivered. this was also and *** arrangement and i don't understand why they didn't use a local florist in Tracy for this order. that florist did anything they could to just get my money any way they could, by sending a cheap ugly arrangement i did not order in place of the one i ordered. I am also mad because they lied about the delivery and my friend didn't get what i wanted sent to her to cheer her up. this is totally unacceptable. and i see that 600 + complaints about this company is pretty much all the same. How can a business who continually keep ripping people off get away with this? I will never use this company again for anything, i would buy grocery store flowers before ever giving this company money. From You Flowers will lie, about delivery, and will take your order and money you pay in good faith, and under the guise of *** floral arrangement that you chose and replace it with some cheap, tacky, dead flowers and if your lucky that might get delivered and it might not. Also if i don't get a full refund I will also contact *** and complain to them about how they are supposed to be selling*** arrangement with a ****** ***** *** ****** vase, but then delivering cheap, tacky old flowers in a vase that was not ****** ***** *** ****** as purchased.

Desired Settlement: I want a full refund in the amount of $84.60 credited back to my **** card at my bank. i am not interested in any replacement flowers, as i already replaced them from somewhere else. i do not want any kind of a store credit or gift card. because of the embarrassment they caused me, and my friend did not get her flowers as i intended, their lies and deceptive business practices such as positively bait and switch tactics, their rude customer service people i am through with From You Flowers. I just want all my money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I accepted the flower shops resolution on the matter. they did as they should i got a full refund and they also sent me a complimentary arrangement .  If they had only done this is the first place to my friend, none of this would have happened. I am a business owner too, so i know this was a loss for them. i don't understand why they don't strive to be better, it's not just me it's all the complaints for the same thing! I don't know how they make money by having to settle all these complaints as they do. but i do thank them and the BBB for helping me on this matter..  .

Sincerely,

***** ******

1/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers to be delivered on 12/31/14 before noon. The flowers have not been delivered yet in spite of many emails and phone calls. The flowers were for the birthday of our father who lives and has lived for yearsin a very expensive and well organized senior retirement community: ********************************************************************************. We have sent flowers and other packages to their apartment for years. The system is that packages have to be taken to the main entrance desk, and a log is kept by personnel of packages that arrive, and the packages are then distributed. We get messages from the flower company that they have tried to deliver, but a check at Wincrest does not show an attempt in the log. For your flowers has accepted our order, and simply has not delivered.

Desired Settlement: If the company indeed exists at all then we want our order delivered ASAP. If they are fraudulent then I want the money refunded on my credit card.

Business Response: This case has bee completely resolved. We have issued the customer a credit of $4.99, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

Thank you 

1/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a bouquet of flowers for a family members birthday and they not receive the flowers. The delivery was to be made in 4 hours and was never made and on the second day they company from you flowers advised me that it could not delivery the flowers. I asked for a refund and was told that a full refund would be issues in 24 to 48 hours. It is no the 26th of December and still have not received my refund the company is now telling me that I have to talk to my bank and the bank says that I have to speak with from you flowers.

Desired Settlement: I would like my money back in the amount of 80.96.

Business Response: This case has been completely resolved. We have voided the charge for our customer. along with a $10.00 gift card. Please let us know if there is anything we can do regarding this case.

Thank you 

1/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a same day delivery floral arrangement (as advertised with guaranteed delivery by 6pm) for my mom's birthday today January 2nd. The flowers were $30+ and delivery was $14.99 with an additional $2.99 fee for ordering same day. I went to my mom's house immediately after work at 6pm and noticed she had not yet received her delivery which was supposed to be a surprise. I called customer service and advised them of this and I was put on hold. When the rep came back to the line, she advised me she couldn't give me any updates because she can't get in touch with the florist. I then preceded to remind her of the advertisement of their service that I ordered, that guaranteed a same delivery on today January 2nd and that it would be received by 6pm; It is now about 630 as we are having this conversation. She offered no other resolution other than you will receive an email confirmation when it is delivered. Again, I explained to her that I was not satisfied with what she was saying because it went against their advertisement and I specifically ordered the flowers for today which is my mom's birthday. All she could say was sorry and that she could call the florist tomorrow January 3rd and follow up. I expressed my dissatisfaction with this arrangement and asked what is the company going to do about this problem; she offered me a $10 gift card and to call my "recipient" and explain what happened. I was so insulted at this point. Why would I want the recipient to be notified of a surprise flower delivery and the gift card is not necessary because I will no longer be a customer with future orders. I also asked about my cancellation options because at this point what's the use of sending her flowers late; the rep told me if I did that and the flowers get delivered tomorrow then the florist would then have the right to go back and pick up the flowers. I couldn't believe my ears! Add insult to injury. I am completely disappointed in this type of service. This is not only false advertisement but deceptive business practice. I have already paid for my order but I do not have a product. This is one of the most humiliating transactions I've had. Not only will my mom not get her birthday present from me, my father also delayed his own birthday plans so that my mom would be home to receive her delivery. I see that there are over 600+ complaints about the same thing and it really worries me that nothing has been done with this company. No one has bothered to follow up with me this evening to see if the flowers were ever delivered after my phone call, which they were not, nor did anyone call earlier to say there was a problem or that it would be delayed.

Desired Settlement: I would like a full refund of my purchase that I prepaid for in the expectation of receiving items within the guaranteed time frame. I am not interested in larger floral arrangements or gift cards.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

12/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I began order on the website yesterday, but did not complete it because of a $15 service charge on a $30 item, bringin the total cost to $45. Later that day, I received an email asking me to return to the site and complete the order and they would waive the $15 service fee, leaving me to believe I would pay $30 to complete the order. The next day, I called the company to place the order. A representative took the order but informed me that if they waived the delivery fee, I must pay the full price of the item which was -- you guessed it - $45. I complained to the sales representative that the email offer was deceptive. He said he could only enter one discount code at a time and although the advertised price of the item was $30, it was already discounted. I asked to speak to a supervisor and he transferred me to ******* (sp?) who only repeated the same information and that she would inform the responsible department of my concerns. Attempting to redeem this "discount" was a complete waste of my time. It was here Are savings you can apply to your order (bait). But if you redeem the fee waiver, the price goes up by almost the same amount (switch),

Desired Settlement: I would appreciate the company following through on its promise for free delivery. The price of the item is the price, discounted or not. It appears in the cart as $30 and should not increase based on application of "discount" codes. I also call on the company to end this deceptive practice.

Business Response: This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you 

12/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my friend's birthday and they were never delivered. Called to request a refund and they would not issue it. The number to the florist is a fax number and they don't return calls.

Desired Settlement: I expect a full refund to be issued immediately

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Refund has not been received still. Refund must be received to resolve this complaint

Sincerely,

******** ********

12/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were seeking a "Get Well" bouquet of flowers to send to our family. From You Flowers advertised a Christmas themed bouquet entitled "******* ********" featuring a matte red vase with a Santa's outfit design (white polka dots and Santa's belt). The company also promoted that the bouquet was available for same day delivery. We placed our order on Wednesday December 3rd, with an expected delivery date the following day on Thursday December 4th. On Thursday evening I was informed nothing was delivered to the residence. I called From You Flowers where they informed me that they're not sure what transpired and that they will get the flowers delivered by tomorrow (Friday) as well as call us to give us an update. With no phone call and no news from my family that flowers arrived I proceeded to call From You Flowers for a second time. They informed me that the florist they are working with is not answering the phone and they have tried calling them three times throughout the day. At this point I wanted to cancel my order and get my money back. I couldn't understand why a big name company didn't just find another nearby florist to take on the task when their original florist is being non-responsive and why they didn't notify us the day of delivery they were having this problem. There was absolutely no strategizing on their part. I told the customer service representative that I wanted to cancel and she said that we have to wait until tomorrow to see if we can hear from the florist. I told her I didn't understand the logic in that. The florist hasn't answered all day, why should I wait yet another day to give them a chance to respond? I just want my money back which I am entitled to ask for. She told us it was their policy and thus we were required to wait another day. I definitely felt this to be a ploy so that they can keep our money because I still didn't understand the logic and why they couldn't just cancel our order. On Saturday morning (this now being the fourth day since we initially placed our order, well beyond same day delivery), we received a phone call saying that they have another florist that will be delivering the flowers and that they will give us 25% off our order along with a flower upgrade (it was the highest flower upgrade) and an apology note attached to the flowers. We accepted their solution and proceeded to wait for delivery. Later that day, my family contacted me thanking us for the flowers. I asked how they looked and they notified me that the flowers were brown. I was sent photos of the bouquet and couldn't believe what was delivered. The flowers we ordered are pictured as five big roses, with small white carnations nestled behind the flowers so that the roses look abundant and are the dominating flower in the bouquet. The arrangement also included Christmas berries which are nestled in the background so you only see the berries and it's leaves. This arrangement is placed on a red matte vase with white polka dots and Santa's belt. What my family received was a plain see-through red vase, huge white flowers that were brown and wilted, a few roses, and branches sticking out with rotten berries. I sent my family the photo of the arrangement that we ordered and they confirmed it looked nothing like the arrangement we purchased. The flowers weren't even standing tall, they were leaning against the edge of the vase leaving an empty center in the bouquet. It was a mediocre arrangement that completely contradicted everything the company advertises. When you call their customer service number, the automated voice repeatedly states they offer the freshest flowers. Brown, wilted flowers do not represent this advertising. When you place your order for the "******* ********" bouquet it says specifically that it comes with a "Santa themed vase." A see-through red vase shows no indication that it is in reference to Santa. Not only were we shocked that the flowers delivered were old, rotted, and not what we purchased, but we were also embarrassed that our surprise get well gift was a disaster. We proceeded to call customer service for a second time on Saturday and we explained to them the current issue as well as the tremendous struggle we went through the past three days to get a simple bouquet of flowers delivered. We essentially wanted our money back since the bouquet was not the one we ordered. Of course, the customer service representative said they will give us 50%, which to us indicated that they were not willing to refund us entirely. We were so stressed out and embarrassed by the ordeal that we accepted the resolution just so we can move on from this. However, what occurred an hour after the conversation was the icing on the cake for us. I received a call from a number I was unfamiliar with. I answered the phone and it was the florist calling me personally. He said that they were coming to pick up the flowers. I told him I don't understand, we are still paying for them we didn't get this arrangement for free. He said that they have to come pick up the flowers. I told him that no one was home and that my family left for the rest of the day. He told me to call him when they're back so they can pick up the bouquet. I couldn't believe what I was hearing, not only were we embarrassed that the flowers were brown and rotten, but now we have to be embarrassed that their flowers were going to be taken away from them after only having them in their house for a couple of hours? We called customer service for a third time and they just told us not to worry about it. No further resolution. My experience with From You Flowers was my first and last. I went through so much stress and frustration which ruined my day. Why should it be a battle to do something nice for people? Flowers are not just plants, they are symbolic of love, happiness, and warmth. We relied on From You Flowers to deliver good feelings to a member of our family. We relied on the creative portfolio they present on their website and to provide a real life product that mimics exactly what is seen on their page. I expected that the smiles the photo on my computer screen gave me would offer smiles to the person that really needed it live in their home. What I received was a product not representative of what was posted on their website, embarrassment, and overall utter disappointment. I suggest that From You Flowers take a good look at how they strategize their orders, better communication with their florists, and make sure their product actually reflects what they advertise because fresh flowers and same day delivery are far from what we received.

Desired Settlement: Since Friday December 5th we have wanted our money back and we still want our money back. Customer service did what they could to keep a certain amount of our money, but four days of frustration is not equivalent to 50% of our money back. We want what we have asked customer service for repeatedly, but refuse to give us two days in a row. We want 100% of our money back.

Business Response: This case has been completely resolved. We have spoken with the card holder and the account has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business did not call me personally, but my boyfriend notified me that he received a call.

Sincerely,

*** ******

11/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Advertised on the website with discount already applied was a $32 flower, basket and teddy bear arrangement. This price, $31.99 to be exact, was indicated on the search page and the information page about the arrangement. On this information page where you actually select it for placement in the cart the site gives you upgrade options of adding balloons or chocolate for extra fee. I did not select that as I wanted to keep the $32 price cap. The on a third screen the price is still $32, but you are given the option of delivering the same day for an additional fee. I did not select this as I want to keep the $32 price. The you are taken to the cart page, again the price is $32. It instructs you to continue on to secure check out. At this point any and all charges and options should have been disclosed because you are checking out. The site then has you go through the process of creating an account with this company or registering as a guest. The price remains $32. Now you are at a page that asks for the recipients address. You are given an option for a specific time to be delivered for an additional fee. I again select no. The price is still $32. At this point you are taken to another screen where you enter your billing address and payment information. There is no indication for any reason or any option for the price to suddenly jump. Now you click Review Order and are taken to another screen which shows payment info. In my case I chose ****** and enter my ****** password and hit enter. ONLY at this point, when the purchase should be completed, do you see in regular non-bold type that the price for some reason has jumped to nearly $51! If I hadn't read this unhilighted print I would have never known that it was $51 unless I reviewed my ****** statement later in the month. And still, on this screen there is NO explanation of why the price mysteriously jumped to $51 from $32. I invested all of this time in choosing the product, evaluating the upgrades, carefully crafting a funeral message, entering in delivery info, billing payment info, billing address and only after all of that is complete, does this company jump the price up by nearly $20 or 60% increase!!! I back out at this point, call, and the standard answer is, "Oh we are aware of that design and it is being fixed." I informed the rep of the bait and switch fraud laws and believe that this is a classic example of consumer fraud. Not too many people would go through all of this effort and then cancel the order because the price jumped by 60%! They would consider the time and work spent getting to that point and likely be duped into accepting that 60% or not even be aware that the price jumped, because unlike all of the upgrade options which are clearly marked in larger text and bolded with explanations this 60% jump in cost for the bear arrangement is discrete. I have managed websites in my career and know that absolutely they are aware of this and it is absolutely intentional and done to mislead and dupe the consumer. Shame on them! They need a better business model than steeling from customers. It is such a desperate act.

Desired Settlement: 1) Correct their prices to show the actual price at the beginning so that people are making informed purchases. 2) Have my initial order filled so that the lady who lost her husband recieves what I intended for the price I intended. 3) Have the order filled at no charge due to the time it took in placing the order, speaking with the representative about it on the phone, and then having to file this complaint. 4) All of the other people who have placed orders refunded this additional fee of 60% that is sneaked in at the end. 5) A fee levied against this company so in a benefit cost analysis, doing such fraud is no longer and will never be cost effective.

Business Response: This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.

 
Thank you 

11/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The flowers I received were clearly not what I thought I was purchasing for a funeral. The product was not good and delivered hours late to the funeral

Desired Settlement: Refund full amount

Business Response: This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a future complimentary arrangement to be sent at anytime by the request of the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My order number was ********. I placed this order on November 2nd as a gift to my mother on her birthday. The flowers were scheduled for delivery on November 4th, 2014 to her place of employment (a school). On November 2nd I decided to call the 800 number listed on my email receipt. I was informed that there was an attempt to deliver the flowers, but there was no one home and that my mother had not answered her phone. This is a complete LIE! She works at a school! There is always someone there. Futhermore, I know she had her phone with her the entire day because I talked to her! Nonethless, I gave them the benefit of the doubt and allowed them a second chance to deliver the flowers today. I called around 2pm to get an update and was told the same terrible excuse as yesterday. After blantly telling the representative that they were not being truthful she stated "I dont know what is going on with the florist or where the flowers are." This is unacceptable! To make matters worse, she said "I will send your arrangement to another shop with a discount and they will be delivered tonight." Needless to say, I am sitting here writing this complaint with NO FLOWERS to show for the money and time spent. I am 100% dissapointed in my experience with this company and will be filing complaints on any and all forums possible. Thank you for ruining my mother's birthday From you flowers!

Desired Settlement: 100% refund and flowers delivered!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order.  We have also offered the customer a complimentary arrangement, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Wednesday 10-22 at 9am I ordered flowers for same day delivery and paid extra for that service. I got email confirmation of delivery at 230pm. As of 5 pm that evening the flowers had not actually been delivered. I called around 6 to ask why, and i was placed on hold where they then told me the florist was closed and they would call me in the morning. After receiving no phone call by 10am i called back and asked where the flowers were. They told me that the florist was unable to deliver and that they would be delivered by noon that morning. At 230pm when the flower had yet to be delivered i called back and again asked what the problem was. They told me the florist was 10 minutes out from delivery and they would be there by 245pm. After confirming by 4pm that the flowers had yet to be delivered, I called back and was told that the florist was closed and that they would call me back when/if they could make contact. At 930 am on Friday 10-24 when i had yet to hear back from this company, i called again. I was then told that the florist said they were trying to deliver each day but could not find the address. This is IMPOSSIBLE. The address and building are huge, on a very main strip, and is clearly marked in several places. I asked why i wasnt told this information earlier and was told sorry. I find this to be a problem because not only did the florist have the address, and phone numbers of BOTH residents, but they also had the option of going to the leasing office for the condo and asking or leaving the flowers there. They also made no attempt to contact me and ask for more information. I told the company i wanted my money back and they refused, several times. Only offering me 10% off my next order. I also requested to speak to a supervisor each time i called and was denied every time. They also denied my request to get the name of the florist they were using. I still have no flowers, and my bank account was charged the 45$ on wednesday and the charge is not being refunded.

Desired Settlement: I want my 42$ back, and i want this company to be investigated. What they do to people and the way they handle business is absolutely deplorable.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full amount of the order and would like to offer a future complimentary arrangement.  Please let me know if there is anything else I can do regarding this case. Thank you.

10/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a new baby bouquet early this morning, and the advertising assured me it would be delivered to the hospital today. At 3:00 PM I received a phone call stating they would not honor their commitment to deliver today. At this point it was too late to get another floral service to deliver in time. The customer service rep said they were unable to get anyone in the Salt Lake City, UT area to deliver today. As the event required the delivery today, and the florist left it way to late for me to arrange for another florist to deliver today, I feel this company perpetuated false advertising in stating same day delivery guarantee. Their advertising on their website and their radio ads are false.

Desired Settlement: I feel this company should be made to honor its advertising.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

10/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I'm extremely disappointed with the flowers that were delivered a little over a week ago. The delivered flowers looked nothing like the example online (I have pictures of both the bouquet that I ordered online and the bouquet that was delivered); furthermore, the flower types included in the online description were no where to be found in the delivered bouquet. This was a really important delivery for an ill friend which is why I was ok with the total nearing 70 dollars, assuming it was as nice as the bouquet I saw online. I even upgraded to the second highest price point, which promised to look truer to picture than the lowest price point in that bouquet. I've contacted the business twice requesting a refund of my money. Their website guarantees a full refund if the delivered flowers were unsatisfactory. I contacted them 10 days after the delivery, and they informed me that I was too late to request a full refund, although there is no time frame stated in the guarantee. Since they were delivered to a recipient hundreds of miles away, I was unable to see what the delivered bouquet looked like until the recently. The recipient sent me a photo that she took on the day of receiving the flowers, but didn't send the photo to me until recently. Because the flowers don't even look remotely similar, I'm asking for a full refund of my money. I would have never ordered a bouquet with the flowers that were actually delivered.

Desired Settlement: I would like a full refund, as promised on their website, for an unsatisfactory delivery. The flowers received were not the flowers that I ordered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 09-19-14, I placed an order thru fromyouflowers**** website. This week I have received two copies of ****** magazine which I did not order. Upon contacting ****** magazine I was told that the order was placed for me by *************. Because a third party ordered the magazine, ****** would not give me any info but eventually did agree to stop the subscription. After finding several online postings about this process and reference to fromyouflowers****, I called fromyouflowers****. After several minutes the representative did admit that at the end of the online order form there are "opt out" boxes that you must check to "not" get magazine subscriptions. I expressed my disgust for such deceptive business practices and suggested that his company change their process.

Desired Settlement: My original order was for $38.98. This company has just wasted at least an hour of my time trying to find out how this happened. Now, even though they assured me that my credit card info was not sold, I feel it necessary to monitor my credit card account for at least 3 months. I want my total original order refunded.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have refunded the customer in the full amount of the order and removed them from the email subscription. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

10/21/2014 Problems with Product/Service
10/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 10/15/14 I ordered a ******* tulip bouquet to be delivered on 10/16 which I paid an extra fee for handling and speed delivery. Today I was expecting for the beautiful ******* bouquet but unfortunately my recipient received a completely different bouquet. She received a very old yellow and white tulip bouquet. I paid $62.96 for something that I really liked it, but From You Flower "prestige company" is offering some products that they don't really have. Why they charge a lot of money for something that they do not have? Why do they need to lie to the customers? I am really unsatisfied and unhappy with this company. I need my money back. If I am doing this because this is a fraud and I don't want anybody else to be scammed by this company.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** **** 

10/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a funeral arrangement cross two days ahead of the funeral service and though it was not necessary, I paid the extra money to guarantee an AM delivery for the funeral service. One hour prior to the service I received a call that they could not "find anyone" to complete the order. This is not acceptable at all. Funerals are already very difficult and this kind of horrible, unethical service one hour prior to the service is incomprehensible. I called and the customer service person stated they would refund my money which is the least they can do; however, the money has yet to be refunded. BBB, I am also questioning your credibility due to you giving this company an A+ rating when they have 614 complaints! I own a business and I am BBB accredited....now I am questioning why I pay you? This whole situation is completely unsatisfactory!

Desired Settlement: At the very least, this money must be credited immediately

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of her order. We were able to get in contact with the customer and offered a future complimentary arrangement to any recipient of her choice to be delivered at anytime. The customer has declined this offer currently, but let us know if she changes her mind she will contact us back. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

10/16/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed order #******** on 10/1/14 to order a floral arrangement for a funeral service to be delivered on 10/5/14. I also paid extra to guarantee delivery before 12pm. There were a few calls throughout the week to confirm information. The order was never delivered. When I called, the representative (****** - 10/5/14, 5:15pm), she tried to reach the florist but couldn't. They tried to offer having the flowers delivered to the home, but that defeats the purpose of having them for the service. At that point, I asked I be credited back the money and updated on the status of the order. I then called today because no one had gotten back to me. I spoke to another representative (******** - 10/6/14, 2:50pm) with which was a bad customer service experience. She indicated that the order was never fulfilled by the florist and the company never confirmed or followed up with the florist. She told me that I was offered a $20 gift card and 20% off of my next purchase, which was never communicated by ******. She said she could send me a gift card.

Desired Settlement: I am already getting refunded the money and supposedly the $20 gift card. It seems like there is a lack of good customer service and care in regards to the memory of people that have died. The flowers were for a funeral service and it is upsetting that nothing was done or no concern was shown for not doing what was promised. I would like a sincere apology and whatever else they are willing to provide to compensate me for the inconvenience and unpleasantness that they have caused in this situation. Thank you.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you 

10/16/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered an arrangement for a family member whose father had just passed away. It was supposed to arrive on the day I ordered it, right after I heard the news, as his family was reeling from the aftermath of his father's suicide. I ordered before the time cut off for same-day delivery, but by the end of the day no flowers had been delivered. I figured I'd give it another day, it was only $3 extra I'd paid for the same-day delivery, but now it is the closing time of the florist (which I figured out yesterday when I contacted FYF and they told me the florist was closed, it was 6PM eastern time when they told me this). I made several attempts to figure out what was going on with my delivery and got nothing but canned "We apologize for inconvenience, please accept our apologies" responses every time. I didn't want apologies, I wanted answers. This is unacceptable. If you are going to guarantee a same day delivery, then you should probably make sure you deliver in the same day.

Desired Settlement: I would rather spend my money elsewhere that I know I can trust, so I want a full refund of the arrangement and all charges so I can do so. You can keep your flowers. I'll be shopping elsewhere for floral arrangements from now on.

Business Response: This case has been completely resolved. We have credited back the customer fifty-perfect off the order, along with a re delivery. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I was told I'd get 50% back, but I got 38% of the $74 I paid. They did not refund me the same-day delivery fee (which honestly should have been refunded in full), nor the $15 "handling fee." Since this wasn't delivered on the same day as I ordered (in fact it wasn't delivered for nearly 3 days), and wasn't "handled" as I expected it to be handled in the first place (the florist that was originally doing the arrangement apparently "overlooked" my order for 2 days before it was sent to a different florist), I want what I was told I would get, which is a 50% refund on the purchase. You can keep your $12 "store credit" because I will never use your service again and I will be letting anyone I know who ever needs flower delivery to steer clear.

Sincerely,

******** ****

Business Response: This case has been completely resolved. We have credited back the customer fifty-percent off the order total, customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

10/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Simply, flowers were ordered online and not delivered. If I hadn't called the funeral home to confirm delivery, I would not have known they were not delivered. It was only after I emailed From You Flowers that they discovered that the flowers has not been delivered.

Desired Settlement: ******** is my order number from online. They said that they would refund the money. It looks like there are many complaints about this business, and I think they need to be investigated further. I have a feeling that they are taking advantage of many people. I'd like to know the outcome.

Business Response: This case has been completely resolved. We have tried to reach this customer several times and left several messages and emails. At this time we have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have a standing $50.00 complimentary arrangement for the customer that can be used at anytime once we have been in touch. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

9/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers and candy on the day preceding my child's birthday, for my child's birthday and paid for an early delivery before 12:00 noon. The company advertised same day service to the area I needed the products delivered to. From You Flowers did not deliver before 12:00 noon, and in fact called at 4:00 pm eastern time to say they would not be delivering them at all. Has I been informed that the advertised service would not be honored early in the day, before 12:00 noon, I could have ordered flowers and candy from another company that could have delivered them on time, and more to the point, on her actual birthday! Now my child's birthday went unremarked by me because of false claims by an internet company. Simply canceling the order and refunding my money is a poor substitute for due diligence on the part of From You Flowers.

Desired Settlement: If this company is unable to provide the services they claim on their web site, then the company must stop claiming to be able to do so. I have no idea what percentage of the time they fall short, or fail in their advertised claims, but it affected my child and myself. I believe the company doesn't post unfavorable reviews, so the public has no idea if the claims will be honored.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent up a future complimentary arrangement on behalf of our company to any recipient of the customer's choice. Please let us know if there is anything else we can do regarding this order. 

Thank you 

9/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered a balloon bouquet as only part of a wedding congratulatory gift for my hairdresser. When I went to the salon later in the day I was so embarrassed because every balloon had wilted to the floor but one. I kept apologizing but this place and the people they hire to deliver (I am not saying it was the delivery man) it's the quality of balloons they utilize should have known how embarrassed I would be. My hairdresser said it was fine, but I was in tears as that is a reflection of ME. I spoke to them (the business) via email on 9/24/14 and they stated they would give me 20% off product. I invite the delivery man and the people that prepared this mess to look at them themselves at the salon they are worth 5 and that's for the one mylar standing. I am NOT paying for anything else including their 14+ dollar delivery fee. For what? A mess? No thanks. If this isn't resolved - I have already contacted a lawyer if they won't comply with what I am looking for here where they will be paying much more.

Desired Settlement: I'm looking for the total I paid on my card which was 38.98 - 5 dollars for the one balloon that is upright which means I am looking for a 33.98 credit to my card.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming I see the credit to the card. 

Sincerely,
**** *******

9/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company offered next day deliver of flowers. I purchased a $60 bouquet of flowers from them on the 8th, to be delivered on the 9th. Today is the 18th and I just cancelled the order at 10:40pm due to lack of delivery over a week ago. I would have cancelled sooner but no one would answer the customer service line on the phone, they answer the incoming orders of course. I will never buy here again and what they are doing is blatant false advertising. I will stick to the bigger name companies for the rest of my life (I'm 22).

Desired Settlement: My damn money back.

Business Response: This case has been completely resolved. We have spoken with the customer and this was not a complaint against our company as there is no order placed in our system. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did in fact select the wrong business to file the complaint against, and will resubmit my claim against the correct florist.

Sincerely,

***** *

9/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a balloon bouquet for a very important birthday. I called to place this order rather than online to confirm that the gift would be recieved on time, and was assured that it would be. Today is the birthday, and when I asked the recepient they recieved nothing. Called the company and offered to try to have the balloons delivered tomorrow, but not an option as the recepient is leaving for a trip. Ended up disappointing a very special person in my life as he got nothing for his birthday. When I called customer service they told me that they would refund my money, and send a confirmation email, nothing, I called again and was assured I would get a confirmation email, still nothing. Now, not only have they made me disappoint someone special on his birthday, I have had to call 4 times to try to get an email for $ refund, and have no confirmation of this.

Desired Settlement: When you pull up this website it shows 4.4 stars. This is very decieving, lots of complaints w the BBB. **** gives it a 1.5 star rating. Havent gotten an confirmatory email regarding the promised refund, even though I called twice to specifically request a refund confirmation via email. Lousy service, I want my refund ASAP.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a future complimentary arrangement to any recipient of the customers choice. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Shortly after placing an order with From You Flowers, a subscription to ****** magazine was placed in my name and registered to the address I provided to From You Flowers. In all likelihood, this implicates them in having sold my information to a third party (listed as ********* on the order receipt), which then signed me up for the subscription without any notice and without consent.

Desired Settlement: I would like the magazine subscription to be cancelled and all of my information removed from the records of From You Flowers.

Business Response: This case has been completely resolved. We have spoken with the customer and offered a $20.00 gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers on 3 September for a funeral viewing on Wednesday night. They did not deliver what I asked for and sent an email that said they could not deliver it and that they need to deliver a sympathy basket. Well, now the funeral was Thursday and I got an email at 1045 after the fact that they could not do it. These deliveries were for the funeral home and specifically for the funeral. Saying they could not deliver what I wanted and needed to do a sympathy basket. I tried to call their 1 800 number and it was to busy it said I should email them. I finally got a hold of them and they said that they would deliver flowers on the 5th of September to an alternate address. I got my sister in laws address said lets do local florist selection and have something of equal value delivered to the home and I changed my order to something of appreciation for all the arrangements my sister in law made for the funeral. To this date still no flowers and finally I think they are going to refund my money but oh yeah not before another email saying they could not deliver today and can they deliver something tomorrow. I am beyond embarrassed angry and very disappointed and feeling stupid at being lied to and taken advantage of.

Desired Settlement: I think they owe me a refund and a delivery to my sister in laws house and a delivery of some sort to my house for the trouble.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up two complimentary arrangements on behalf of our company to the families as well. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up two complimentary arrangements on behalf of our company to the families as well. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******8, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******8, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

9/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased flowers for my girlfriend for the first time since we were together for her birthday none the less.. paid $70 for a deluxe rose and carnation package. According to their website this one would look the most similar to the picture on the website. Picture shows approximately a dozen roses and about a dozen and a half red carnations. She receives 60% greens 5 roses and 5 carnations. But this is just the beginning. I email complain they ask for a 2nd chance. I give it to them, the florist ****** comes and takes the flowers away from my girlfriend at her work place and gives her nothing. They said we are unsure when you will get replacements. This after we had an agreement for them to be replaced by 515pm. I then give them another chance.. for the day after her birthday. They promise an upgrade to premium package that will not disappoint. That comes in today after embarrassing her at work. What do I receive?? A better display with a few more roses 10 to be exact and a few carnations still no where near the original deluxe package. I am done giving chances. I will be reporting this as fraud to my bank account as I am with you right now. Sincerely ***** *******

Desired Settlement: A full... not currently partial refund. Not only for the misrepresentation of a product, but for the trouble and embarrassment caused for my girlfriend on her birthday, as well as the specialness of giving flowers being taken away as this was the first time I gave her flowers in our relationship. I have pictures available upon request.

Business Response: This case has been completely resolved. We have re delivered the correct arrangement to the recipient, along with a $20.00 gift card. Customer still was not happy so we did go ahead and refund the account in full. I have tried to contact the customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case

Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because:
 
Money has not cleared bank yet,  and don't appreciate seller portrayal of me, by not admitting their fault. First batch was absolutely terrible 12 total flowers when 30+ were pictured on site.  Then flowers were repo'd from my girlfriends work, was promised on phone he would be amazed at next batch, siting I would receive an upgrade to premium. Order received was better than first.  But still not on level of what they advertise online. 2nd order contained 10 roses, 12 carnations. Which would have been close enough to be on par with their deluxe package that would have been delivered on her birthday even though 2 of the roses were already slightly wilted. But to deliver day after her birthday and expect someone who has already been through so much to accept that to be happy is unprofessional.   
 
I will consider this resolved: when money clears/shows up in my bank, and when fault can be admitted from the seller. Not just coming on here stating correct flowers sent and not happy so we refunded money.  

Sincerely,
 
***** *******

Business Response: This case has been completely resolved. We have tried to contact this customer several times regarding this case- We have left several messages and emails to have this customer contact us back. We have credited back the customer in the full amount of the order, along with a re delivery of the correct product. We have also emailed the customer a $20.00 gift card on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my daughters birthday to be delivered at her work. I got NO notification from the company that the delivery failed it was only when I clicked on tracking did I realize there was a problem. (they said they couldn't find the recipient? the address WAS correct and she DOES work there). NO idea why they couldn't "find recipient" My husband works for the same company in a larger building down the street, so when I spoke to customer service I said it was ok for them to deliver to the larger building (thought it would be easier and gave my husband the heads up that they were coming and he could walk them to her building) waited several hours, still no flowers. I called back and they said OH were going to deliver them tomorrow. DOES ME NO GOOD MY DAUGHTER IS OFF THE REST OF THE WEEK! I was trying to surprise her AT WORK. They made it sound like he would be heading over there NOT that the delivery was re-scheduled for a different day. I ordered these on SUNDAY for a Wednesday delivery not like they didn't have plenty of time?!?! SO now I didn't get to surprise my daughter at her first job on her birthday and the entire thing has been ruined. I saw the plentiful HORRIBLE reviews about delivery problems with this company, my only regret is I saw them AFTER my horrible experience. The first rep I spoke with acted like I was a pain questioning where my delivery was and told me to take it up with *** and it wasn't his fault, I PAID YOU PEOPLE TO HANDLE MY DELIVERY and he was like why are you calling us?!?!? ugh You really need to find new ways of delivering or this company should just foldThis was an absolutely horrible horrible experience

Desired Settlement: Full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have TWO complaints about this business from 2 separate times.May 7th, 2014 I had my beautiful baby girl. My mother in law attempted to use this business to send me flowers. They were never delivered, the company offered to deliver but my daughter was already a month old by then.Today, August 29th, 2014 my husband ordered me birthday flowers(not knowing about his mothers problem with the company), He ordered express (that they be delivered in 4 hours) and he got an email saying they were delivered when in fact they were not. Now he's trying to contact them but I feel like he'll have the same problem as my mother in law.

Desired Settlement: Looking at the reviews online, we aren't the only ones who have had this problem, it looks like it happens all the tie. I think this business should be shut down if they aren't going to do what they say.

Business Response: This case has been completely resolved.  We have tried to contact this customer several times regarding this order. At this time we have called and emailed the customer four times and just waiting on a response to resolve the issue.  We have credited the fee back to the customer for the delay in delivery, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case,.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

9/5/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Website advertises "100% Satisfaction Guaranteed". I ordered flowers from this company, to be delivered to my daughter ******* ****** on her birthday, August 12, 2014. The flowers were ordered in a timely manner yet were not delivered. **** ****** received a phone call on the evening of August 12th from FromYouFlowers, stating that "they got lost" and could not effect delivery. **** ******* was advised the flowers would be delivered today, August 13th. FromYouFlowers advertises delivery between 9:00am and 6:00pm, **** ****** was called by them after 7:00pm with still no delivery, "lost" and will deliver tomorrow.

Desired Settlement: It is my desire, since these flowers were ordered for a special TIME SENSITIVE occasion and not delivered, that FromYouFlowers deliver this merchandise ASAP and refund any/ALL charges to me. This issue has caused me AND my daughter undue stress, the delivering company failed to deliver the flowers on time, and IF they deliver the flowers today, it is no longer my daughter's birthday. I will not be "100% satisfied" unless I am issued a full refund IN ADDITION to the delivery of the flowers now.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement and apology letter to the  recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

9/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After making a purchase from FromYouFlowers.com (which in itself was a horrible experience) I recently started getting ****** magazine in the mail.I called ****** Magazine and they said my information was provided by From You Flowers. I never gave anyone authorization to start a magazine subscription. I googled more and found From You Flowers regularly scams ****** into these subscriptions all the time!

Desired Settlement: I want my information completely removed from any computer or server apart of FromYouFlowers.com and any of the companies it has provided by information. I want this ****** magazine to stop being sent to my home. I want FromYouFlowers to stop selling ******'s information and stop being a scamming company.

Business Response: I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have emailed the customer a $20.00 gift card. Please let me know if there is anything else I can do regarding this case. Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because:

 
I just responded to the email they sent me.  I've been unavailable recently due to moving.
 
I told them simply removing my name off the list and giving me a gift card that I will never use doesn't solve the issue.  They are forcing ****** to receive ****** Magazine without their consent.  I never authorized anyone to send me any magazines by ordering some flowers for my girlfriend's birthday.   Yet they will continue to do this to current and future customers.   They never told me what company they sold off my information to.  This is a huge issue with multiple customers.  I was able to search the internet and many more ****** company about these magazines being sent.   These ****** have no idea where the magazine comes from until you call ****** Magazine and they point back to FromYouFlowers.
 
If I didn't authorize magazines to be sent to me, how do I take the company's word from a support representative that my information has been removed from their company and the company they won't name?

Sincerely,

***** ***** ***

Business Response: This case has been completely resolved. We have since gotten back in touch with the customer and spoken with him letting him know the order was all set.  At this time we have also credited back the customer in full for the order for the inconvenience that was caused. Customer stated he was very pleased after speaking him the second time . Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******5, and find that this resolution is satisfactory to me.

Sincerely,

***** ***** ***

8/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to order flowers , They took my credit card payment then called to tell me that they could not deliver. Then they tell me they cant return MY money for three days. They stated that my bank was the problem , I called my bank and they stated that was NOT true ! This company should not have charged my card until they knew that they could fill the order ! I had to pay another company to deliver flowers and I expected my money refunded within 24 hrs. That's fair but,when the refund is due to their inability to deliver promised product, they should be diligent in returning MY money !! Not 3 days later BAD BUSINESS !I can run a cc payment and then cancel with NO wait time, why cant they ?

Desired Settlement: I want to know why I have to go without MY money ! Wrong treatment of a good customer.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also extended our apologies by offering a $50.00 complimentary arrangement to the recipient or any recipient of her choice. At this time the customer has declined the complimentary arrangement but our offer will still stand at anytime if she changes her mind. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

8/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 21st I went online and ordered a flower arrangement to be delivered on Wed. July 23rd for an elderly friends birthday. On Friday night July 25th I talked to her and she said she never received the flowers or a call from anyone stating they were trying to deliver any flowers. So I emailed my complaint to the the company that night and spoke with someone from the company the following morning, Saturday July 26th. The lady I spoke with assured me that they would give me a free upgrade on the arrangement and deliver it that afternoon. They did not deliver it that day or the following day. Finally on Sunday night at about 11:30 PM my time I emailed them again and asked them to refund the money they charged my credit card for the flowers they never delivered. I am still not sure if the charge was ever credited back to me. I haven;t gotten notice of that from my credit card company yet but I am furious that over the course of 5 days, they NEVER EVEN made an ATTEMPT to deliver her flowers even though they had already charged my credit card. And even when I spoke with them about it and waited two more days for the delivery, it never happened. Then after all that, I had to contact them back to ask for a refund because they never even had the decency to call me or tell me they were not going to deliver the flowers.

Desired Settlement: I would like an apology sent to the lady who should have received the flowers explaining that I had ordered AND paid for the flower delivery as well as contacted them twice to find out why they were not delivered, and that despite my attempts, THEY FAILED TO MAKE GOOD ON A PROMISE TO DELIVER A BOUQUET OF FLOWERS. I want the money they charged me to be refunded!!! I also want them to at least have the common courtesy of contacting the customer when they fail to deliver as promised.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***

8/14/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for a guaranteed same day delivery, expedited for a 4 hour delivery. Flowers were not delivered as promised. Had to call and get order cancelled, have not yet seen refund for over $50 come through my ****** account.

Desired Settlement: Want my money back and then some for the hassle. It ruined a surprise that was to be done on that day - had to tell recipient about surprise delivery and then had to tell them it was cancelled because of the inept florist.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement for today's delivery. Please let us know if there is anything else we can do regarding the order.

 
Thank you 

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order at 7:45 AM CST on the morning of 7/24/2014. I chose a flower arrangement for my wife that was advertised as $27.99. I chose the expedited delivery service ($4.99), which came with a guaranty to be delivered by noon the same day. When I got to the screen to checkout, the total was over $50.00, or almost double the advertised price. It is now 4:15 and the flowers have still not been delivered, and fromyouflowers.com is doing nothing about this. This is the last time I will use their "services".

Desired Settlement: Full refund!

Business Response: This case has been completely resolved. We have tried several times to get in touch with the customer and have left several messages and emails. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift certificate. We have also sent an email to the customer confirming they have been credited back in full and that we have issued the gift card. We have also offered to send out a future $40.00 complimentary arrangement to the recipient of their choice. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

8/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased flowers online through this middleman who does not even handle flowers. I chose this company because I was told flowers would be delivered before noon. This did not happen. The flowers were never delivered until 2-3pm. They advise me they would take the loss on delivery fees and cut me 10 percent on final price. I feel deceived and they did not stand by their online promises. This is bait and switch practices by offering something they could not provide in order to solicit my business.

Desired Settlement: Money back.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

7/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Summer Sunshine Bouquet for same-day delivery on 7/29/2014. When the recipient sent me a picture of what was delivered, I was completely embarassed! The bouquet looked nothing like was pictured and described. The flowers were "substituted" with much cheaper flowers, and did not have the same quality as what was pictured. Also, the vase that was supposed to be included was a "unique" vase, but that's not what was sent.This is the second time I've had quality issues with FromYouFlowers, but chose to ignore the first time as chance. So when I called to get a refund, I was told that if I wanted a 100% refund I had to accept the possiblity that the delivering florist would come to the recipients house and re-claim the arrangement! So not only am I mortified at what was sent, I have to be further embarassed by risking that the potentially irate florist would come take the arrangement back. I could never agree to this--how would I explain this to anyone? And what if it was a funeral arrangement? This is not satisfaction guaranteed.I had to settle for 50% off, just so the florist would not knock on the recipients door to take back the flowers. I want a full refund.

Desired Settlement: Please refund 100% of my cost.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

7/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently ordered a plant to be delivered to a funeral of a friend. This plant cost me $49.95 and was supposed to be around 34 inches tall according to the customer service person I spoke with on 7/13/2014. It was, in fact, around 12-14 inches tall. I did not find this out right away, it was only after I spoke to a family member of the deceased. The customer service person said if I had contacted them right away, the plant could have been replaced with the correct one, but it had been too long. She said the money could not be refunded. In addition to this, From You Flowers gave/sold/or otherwise provided my contact information to ************* who then proceeded to process a subscription to thirty issues of ****** ******** in my name, the charge I anticipate will be in excess of $60 (according to the subscription card in the magazine I recently received). I called ****** ******** and was told I would have to contact ************* to cancel the subscription. I have done so and hope this will take care of that problem. Customer service at From You Flowers said that I had checked the box to order this magazine when placing the order for the plant. I DID NOT. More likely the box was already checked and I did not notice and failed to "uncheck" it. I consider this to be reprehensible business practices and wish that something could be done to stop these dubious on-line companies. I have reported both the companies to the ******* Attorney General's office as well.

Desired Settlement: As it is too late to replace the plant I had ordered for the funeral, I would like a full refund for the cost of the plant as well as the handling and delivery fees I paid. I would also like a letter of apology for causing me the embarrassment of such a pitiful plant to be sent to my friend's funeral with my name attached to it, and for causing me the additional headache of cancelling a magazine subscription I did not want or knowingly order.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and will be sending a letter of apology to the family. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

7/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On June 25, 2013 I placed an order to be delivered on june 26th to a business address. I was receiving the bouquet as I had to take it with me to an event. Their confirmation letter said that: business delivery time was 9-5 and that was the main reason why I decided to order with them.June 26th arrived and by 5:13pm I called because the arrangement wasnt here.. No solution was given.. the person that was on the phone just said that the driver was out and the flowers will be delivered shortly.The flowers were delivered almost at 6pm and by this time I was already gone.. showing up to my event with no flowers.

Desired Settlement: Full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

7/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Classic Bait-and-Switch:Just because I'm bereaved, does not make me a sap. I started an order of sympathy flowers with From You Flowers, and then hesitated when (at the very last moment) very large shipping and handling fees appears ($14.99 standard shipping). A while later I received an email prompting me to come back to my order, and they would knock off shipping costs. However, when I followed the link, they had increased the price of my arrangement. I ended up ordering them anyway, due to the time-sensitive nature of bereavement, but am very disappointed in this obvious ruse.

Desired Settlement: I would like the previous discount to be applied to my [SKU: BN1890] sympathy plant- it was chicanery to remove this while attempting to distract me with a different discount. Th offer was to come back to my order- which I would assume would be at the previously agreed price.

Business Response: This case has been completely resolved. We have credited back our customer for the second discount along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

7/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered product from this business to be delivered Monday, June 30th. Card was charged and confirmation sent. Received call on day of scheduled delivery after 5:30pm saying that product could not be delivered because a local vendor could not be found, though they had "tried all day". The product was balloons. Balloons. Not spaceships or exotic fruits. To a major metropolitan city. I asked why the company could not have notified me of the vendor difficulty earlier in the day, so I could have made other arrangements, since the ballons were for my in-laws' Anniversary party that night. They were unhelpful. I asked for a refund and was told it would take 1-3 business days. Apparently taking money happens very quickly, but returning it when the business fails takes much longer. PLEASE look at the ******** reviews of this business. I am not alone in my dissatisfaction. I feel duped and taken advantage of. Please investigate this company.

Desired Settlement: After reading reviews from other upset customers, I worry that my money may not be refunded and also that they will sell my private information to other companies. I want a refund, but I also want the BBB to be aware of the company's shady practices and numerous unhappy customers.

Business Response: This case has been completely resolved. We tried to contact this customer for several days and haven't heard a response back yet. We have emailed the customer confirming their account has been credited back in the full amount, along with a complimentary arrangement from our company that they can use at anytime. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i ordered flowers from there website i ordered lavender roses and with lilac was to be 6 roses i got 4 roses and i never got lilac in the flowers it was about have a bunch i paid for called them after about an hour i got 30.00 of my money back i paid 52.00 i then called the flower shop they had sent a order from found that from your flowers sent an order to the flower shop in town an order to put a bunch of purple flowers worth 50.00 and deliver them to my wife they do not even carry lilac i called from your flowers back after about 45 mins they refunded my total i paid for the flowers the pictures you order online is not what you get that to me is false advertisement so they rip people off

Desired Settlement: from your flowers should not be allowed to have a local flower shop to bring you something different that i ordered they need to deliver what a customer orders from there website

Business Response: This case has been completely resolved. We have tried reaching out to the customer since the 15th but we haven't heard anything back yet. We have called the phone number provided on the order but the person who answers has no idea who our customer is.  At this time our customer has been credited back in full and a $20.00 gift card has been emailed. We will be more than happy to resolve any issues further once we receive a call back from the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  they sent me a 20.00 gift card  spend buying flowers from them i do not  understand how they can get by with  advertising  what a  customer   will be ordering  by looking at a picture  on there website  then you get something different  when you get   i will be happy when you look a picture on there web site that is what you get when your flowers ar delivered  because if you pay  for what you ar looking at you should get that  iComplaint: ********

I am rejecting this response because: 

Sincerely, 

***** ******

Business Response: This case has been completely resolved. I had previously sent a message that we have tried reaching this customer several times and we do not have a correct phone number. We did locate a phone number online and that also did not work. We have tried to email this customer to resolve the issue further and have not heard anything back. At this time we have emailed the customer a $20.00 gift card and refunded the account in full. Please let me know if there is anything else I can do regarding this case.

 
Thank you 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

***** ******

6/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for same day delivery at 7:45 a.m. a Tuesday to be sent to my mother in law. Around 9 p.m. the same day, when I checked the status of my order on the fromyouflowers.com, it stated that delivery was not confirmed at which point, I emailed them on their customer service website where they "attempt" to reply within an hour. A few hours later, I received an email stating they would investigate. I received a phone call from them at 11:45 a.m. on Wednesday apologizing saying they would make sure the flowers would be delivered the same day ( technically the 2nd day). For the inconvenience , they gave me a 15% discount and no service fee. The flowers were again Not delivered. I called and cancelled my order. Their customer service dept is cordial and monotone, but unable to do anything to help. They are just there to simply apologize to the customer instead of just getting an automated answering service. I would not recommend them after this terrible experience. They are unreliable.

Desired Settlement: An apology letter from their headquarters to my mother in law explaining why after 48 hours, her flowers still weren't delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also mailed the recipient a letter of apology at the customers request. Please let us know if there is anything else we can do regarding this case.

Thank you 

Business Response: This case has been completely resolved.  We have been in contact with the customer again and let her know the account has been credited back in the full amount. We have also set up a future $50.00 complimentary arrangement that she can use at any time, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

6/2/2014 Delivery Issues | Complaint Details Unavailable
5/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the second and probably last time I order from this company...the first timee, they failed to deliver the product by the advertised date...I gave them a second chance, and that was apparently a mistake. They not only failed to deliver the correct product (wrong color flowers) but interrupted me in the middle of my workday to tell me that. I told them that might be acceptable if they were prepared to compensate me with a discount, but the rude customer service rep just hung up on me! This company is a joke.

Desired Settlement: I want a refund, since for the second time in a row you screwed up my order

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******

5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Peaceful Wishes sympathy basket from the fromyouflowers website on May 21, 2014. It was advertised as a beautiful 18 inch basket containing beautiful blue flowers and white roses. It was $59.99. When I arrived at the funeral home I was extremely embarrassed ... my flowers were in a tiny ...REALLY tiny basket and the beautiful flowers that were supposed to have been in the arrangement were replaced with cheap yellow carnations.I will never buy from this company again. They should be ashamed. they offered me a 20% discount. Unfortunately this does not make up for me looking like a cheapskate. The basket was about 6 inches all around...and maybe 5 inches high. They do not allow a person to place an objective review on their website...they will allow you to write a review, but they say they "may" post it on their site. ( This is clearly the reason that there wasn't a single negative review on their site!) BUYER BEWARE!

Desired Settlement: I would like a full refund

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that although this does not in any way alleviate the embarrasment that resulted from the pathetic flowers this company sent, the refund will have to do.

 

I have not received the $30.00 credit, but it doesn't really matter because I will NEVER use this company again & I will be sure to spread the word to STAY AWAY from this disreputable and misleading company..

Sincerely,

******* ******

5/29/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my mother in law on 5/3/14 for Mother's Day to be delivered on 5/9/14. I had issues purchasing the order online, so I called and placed the order and was assured they would be delivered on 5/9. On 5/9, I received a delivery confirmation at 3:43pm saying the flowers were delivered. I was just getting off work and did not check in with my mother in law. When I didn't hear from her by the next day I called to see if anything had been delivered and it had not. I immediately called the company and they could not tell me why the flowers were not delivered or where they were. They assured me they would be delivered the same day (5/10) but that the florist was not answering and apparently this is common practice around holidays. The supervisor offered me a 15% discount at this point and assured me they would be delivered. After several hours with no flowers, I called and asked for a refund. They gave me the run around and did not want to give me a refund, but finally stated they would refund me the full amount AND send complimentary flowers on 5/12 as an apology.On 5/13/14, I still do not have a refund and no flowers were ever delivered. When I called regarding the refund the representative said "they forgot to refund me" and didn't process the complimentary order of flowers.My experience with this company is just outrageous. I need a full refund as stated, and it would be nice if they would follow through with the free flowers. Please change your grade of this company! I was fooled and now see a LOT of bad reviews for the exact same behavior.

Desired Settlement: Refund immediately, with the complimentary flowers delivered as promised.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order , along with a $20.00 gift card. We have also re delivered the complimentary arrangement with an upgrade to be delivered to the recipient. Please let us know if there is anything else we can do regarding this order.

Thank you 

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Spring Fruit and Sweet Basket for Mothers Day order #******** for $89, for my sister in Manhattan, New York. It was to be delivered Wed May 7 I received no email confirmation of delivery. She received no phone call. A note was on her door Thu. I called her Fri, and it still had not been delivered to her door. It was delivered to the mail room down the street. On the box it said 2 day air, *** and *** and had a tracking #. I called and complained. The basket and bow looked nothing like the picture on line. When opened on Mothers Day, the contents were nothing like the ones advertised and pictured. The contents were not the ones listed. It was mostly paper filling, 2 small oranges, 3 small pears, 2 apples 3 small bags with candies and 1 small sugar cookie.They all looked like they were something that could be purchased at the dollar or discount store. The basket, bow and contents were very poor quality! When I called to complain again, they said the order was shipped from a vendor in Sacramento, California. I tried to send pictures to their email address but for some reason was not able to. I saved the photos. They are suppose to refund my money in 1 to 3 business days.

Desired Settlement: This business is important because people need to send flowers etc. to ill relatives and for special celebrations that live a distance from them. To receive an expensive item of very poor quality for a special occasion is a rip off...a scam. The vendors must be reputable! People would rather just send the money than a personal gift.This company is guilty of false advertisement. I went back to the website to check the basket that I ordered out again and it was no longer there!!!!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my ailing mother in the senior home for Mother's Day. The flowers were delivered yesterday (Sat 5/10) and yet bear no resemblance to the flowers shown in the picture on the website, flowers that I thought I ordered. In my complaint sent to the company, I attached the pictures of both the flowers I thought I ordered as well as the ones my mother received yesterday. In the picture of the flowers my mother received (attached here; the picture is taken today), 4 of the lilies are not yet open, the one that is open is already fading, its petals have creases on. The bouquet is sparse and ugly. There is no attempt to arrange the flowers in any artistic fashion. I've never seen flowers in this state even in a supermarket. People don't sell flowers like this. So why deliver them to ailing senior people in the senior home on Mother's Day?!I find this behavior unethical, unprofessional and unacceptable.

Desired Settlement: I demand a total refund and I want them to redeliver a fresh bouquet of flowers to my mother.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and we have sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Complaint: ********

I am rejecting this response because: 2 of the 3 roses in the redelivered bouquet were already withered when they were delivered to my mother. I do not seek any further financial compensations but I'd like to point out that the service from the local florist remains unsatisfactory.

Sincerely,

****** ****

Business Response: This case has been completely resolved. We have credited back the customer in full for her original order and sent out a complimentary arrangement to the recipient. We called the customer and apologized that the complimentary arrangement was poor quality so we offered to send out another complimentary arrangement at which the customer has declined. I did let the customer know we will be more than happy to send out a complimentary arrangement to this recipient or any recipient of her choice in the future and if the customer changes her mind our offer will still stand. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased for my mother a flower arrangement for Mother's Day onThursday May 8th, 2014.I had asked for it to be sent and received to her on the next day Friday May 9th, 2014.I never heard from her about receiving the arrangement on Friday May 9th or even on Mother's Day. I just then called on Wednesday (3 days AFTER Mother's Day) to find out if she had received it and customer service said that she may be getting possibly today (Wednesday May 14th, 2014) !!!I SPECIFICALLY purchased it 4 days early for her to definitely receive it for Mother's Day. I spent $90 on this !!My father, her husband has just passed away and this has made it even more unbearable for her to take and me to feel horrible to cause!!!THEN TO TOP THAT OFF EVEN WORSE WHICH I COULDN'T BELIEVE-when she did receive it, it wasn't what I had ordered but an arrangement in which she IS ALLERGIC TO - ROSES !!!!This is the most HEARTBREAKING AND HORRIFIC PURCHASE I HAVE EVERMADE. It literally not only ruined me, but the most important dayfor a mother she will never forget.

Desired Settlement: I definitely want a refund because she never received what I had evenordered and I want her to receive something in return of roses in whichshe is ALLERGIC TO !!!!Oh an apology would be pleasant, but I have read in other complaints that that must be to difficult for you to be truly sorry to do.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed 2 separate orders for flowers to be delivered on Mother's Day (one to my mother and one to my grandmother). The order for my mother was not delivered on May 11th as requested. When I inquired about the order I was told it would deliver the evening of the 11th. The company did upgrade the flower selection and gave me a 20% discount ($9). It did not deliver. I inquired again and Customer Service claimed it would deliver in the morning on the 12th. It is now the 13th and it still has not delivered. On the second order, For You Flowers claimed it was delivered on May 11th at 2pm, however, the recipient never received the flowers. I filed a complaint with For You Flowers.I have asked for full refund, but have yet to hear anything back from the company. Had I not contacted the recipients for both orders I would have never known they did not deliver and For You Flowers would not have notified me either. This comes across as a scam.

Desired Settlement: I would like full refund for this order and I would also like for the company to be investigated for fraudulent claims of service. I would hate for this to happen to anyone else.

Business Response: This case has been completely resolved. We have credited the customer back in full on both of the orders. We offered a gift card or to send out a complimentary arrangement to the recipient and at this time the customer has declined the offer. If the customer does change her mind we will be more than happy to still honor it. Please let us know if there is anything else we can do regarding this order. 

Thank you 

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers for my 85 year old grandmother for Mother's Day. Order was placed two days in advance with an extra charge for guaranteed delivery on Sunday, May 11th (Mother's Day). I waited all day for the flowers to arrive. I called multiple times throughout the day to ensure delivery would be made. The representatives told me that deliveries were currently being made and that I would definitely receive my order on Mother's Day. Suddenly, 8pm arrived and still no flower delivery. When I called back, they said the flowers were delivered at 7:13pm. I checked all around my grandmother's house, both inside and outside the house and there were no flowers. This company single-handedly ruined Mother's Day for our family. I will be requesting a full refund and I can ensure I will never give them business again. I recommend potential customers steer clear of this place or you will most likely be disappointed.

Desired Settlement: Would like a full refund for all charges incurred. My grandmother should also receive courtesy flowers as Mother's Day for our family was ruined.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order and sent out a complimentary arrangement with an upgrade to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

5/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my Mother for Mother's Day. The company did not fulfill their end of the transaction as requested. I requested flowers to be delivered on Saturday. The flower location they arranged delivery is located in Harlem and they called my mother and asked her if it could be delivered Sunday. My mother told them after 2pm. The representative at the floral location told her they can't gauranttee delivery for Sunday and that she is too far away. This is unacceptable. Since I paid for delivery. The florist won't even answer any calls. Not only were these the only flowers I order but I also ordered earlier this week another arrangement for my fiance which is visiting in New York family for a few weeks. Her arrangements didn't arrive till late Saturday evening after I have spent 2 days dealing with customer service on the orders. The representative today,Sunday, 3:55pm which is the second one today apologized and told me chances are they won't be delivered that Tuesday is the best they can do and also there are several florist areas near her that it should have been handled by. i WILL NEVER BY FROM THIS COMPANY AGAIN. They do not fulfill their obligations to their clients. I paid extra for it to be delivered Saturday and all I got for it is excuses and no help from this company. I would not recommend this company to anyone in the future

Desired Settlement: I would like the president of this company to be directly contacted and informed of my dis-satisfaction with his/her company. I will never again purchase from them nor recommend them

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if you need anything else regarding this order.

Thank you 

5/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an arrangement of flowers from Fromyouflowers.com on 5/9/14 and it was confirmed by email at 7:04 am EST that this delivery would go to my mom's residence the same day. My order number is ********. To quote their website: - Need flowers delivered same day? No worries! Place your order before 3:00 PM in the recipients time zone and From You Flowers guarantees the florist arranged same day flowers!My confirmation email stated that my recipient (my mom) would receive by 6pm at the latest in her time zone. 6pm came and went. I did not receive any communication from the company: no email, no call, and neither did my mom (they had asked for her contact number in the original order). I called the company and was on hold for about 10 minutes before I finally got through to someone. That person checked with the local florist and confirmed the flowers would not be delivered that day and that they would be delivered the next day. I was a bit upset that this company offered same-day delivery and that I ordered many hours in advance of their 3pm stipulation. However, I wanted to make sure the flowers were delivered. I did receive confirmation on Saturday that they were delivered. On Monday, I called the company to share my concerns about paying the same-day delivery fee when in fact it was not delivered same day nor did they contact me telling me it would not be. After some discussion with the representative ****** who did not transfer me to a supervisor like I had requested, it was agreed upon that I would receive $19.78 refund. I had asked for 50% of my money back was informed that the florist could come back and take out what they were owed since the flowers were received. So, I agreed 19.78 was fair. They had originally charged me $14 for handling fees as well as $2 for same day delivery, so I felt the $19.78 from a total cost of $47.97 was fair. The representative informed me it would be a couple of days until I saw the refund in my account. On Wednesday, I checked my account and saw a refund for only $11.98. I called the company and talked to ******* who reviewed the notes and apologized. She stated that the math had been done incorrectly and $11.98 was the correct refund. I explained I did not agree to that amount but did agree to $19.78. I asked again to talk to a supervisor and instead was placed on hold for 5 minutes. When she came back, she confirmed I would receive the remaining $7.80 from the $19.78 quote and again it would take a few days. I checked my account today, Friday, May 16, 2014 and had a refund of $4.50. I looked for a place on their website to send a complaint and found the following guarantee: -From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.I called FromYouFlowers again and spoke with ***. I explained that I was frustrated as this was my 3rd call all stemming from an incorrect delivery that had been guaranteed. She apologized and read the notes and saw that the original rep, ****** had incorrectly calculated my refund. She went on to explain that their credit department corrected her error and that is the reason for my $11.98 and then $4.50 refunds. I said I understood that their department would do this however I was quoted $19.78 for a refund and had agreed with that and it should not be my fault that her math was incorrect and the credit department didnt issue this. *** said she understood. I asked if I needed to talk to someone else in order to get this resolved. She stated that she would be the person I would need to talk to but because all refunds go through the credit department, it would not matter what she entered as that area had already done the adjusting needed. I said, so basically I was quoted $19.78 for refund and I cannot get that amount back because the credit department will not issue it. She said yes and I thanked her and said I would file a complaint and hung up. I feel I should be refunded the whole amount of my purchase at FromYouFlowers expense (not the florist because they did deliver the flowers on Saturday) for the original issue of guaranteeing same day delivery that they could not do and not contacting me when that happened as well as all the issues with not giving me refunds they quoted me over the past 3 phone calls. *** did just call me back and state she would put in the notes to give me the remaining $3.30. At this point, thats not enough for all the time I had to spend on the phone and defend my refund amounts and reason why I should have one.

Desired Settlement: $47.97 was original cost, minus $11.98 refunded and $4.50 refunded, leaving $31.49 remaining to be refunded to me.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is correct. They got a hold of me a few hours after you accepted my complaint and my money has now been refunded.

Thank you for your help, 

******* ***********

5/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers earlier this year and they were for my mother in law dana oneal the flowers she received were not even close to the arraignment I had ordered they looked like funeral flowers they were for her birthday their was also some delivery issues after that complaint they did resolve. This time few days ago I ordered flowers for my mother ****** ****** they were for mothers day I told her to send me a picture of what they look like again this arraignment I bought was very disappointed.. the item I bought was called lovely lavender bouquet. It should have had only lavender flowers with a few white flowers and a few light blue flowers. Well when I saw the photo it had a few pink roses and some light pink other flowers not sure what they are called but I do have photos. This was not what I paid for. And honestly whoever the florist at this location in ********* ** that they have contracted with they odviously are not doing their job and need to be fired something needs to be done also it had the wrong vase the vase I was suppose to have got was a lavender kinda vase. this vase was clear glass. Then to top that off they put a dark blue ribbon or violet cant really tell around the vase totally didn't match at at all. I love from you flowers but very disappointed something needs done to this florist they cannot do flowers very well. Some flowers even looked wilted they are not fresh like they should be. All I want is for from you flowers to put the money I paid back on my **********. I will never order from this company again unless they have a different company to do the flowers...I am very upset this makes twice I was willing to give it a nother try but I was not pleased again.

Desired Settlement: Just want the money I paid to be put back onto my **********.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered flowers "from you flowers.com". I found them after I purchased a groupon certificate for $15 allowing me to put $30 towards purchase of flowers. I ordered the flowers to be delivered on Mother's day or the day before. I was called to say they overbooked and would not be able to deliver until two days after mother's day. I cancelled and received a refund, but I am still out the $15 from the original groupon order. I gave "fromyouflowers.com" a 2nd chance and reordered flowers on 5/11/14 to be delivered on 5/13/14. They were never delivered. On 5/14/14 at 5pm I called "fromyouflowers.com" and again asked for a full refund since flowers were still not delivered. They said they would, and I am awaiting that refund. What a way to ruin someone's Mother's Day. Never again!

Desired Settlement: I would like my full refund of $37.01 and I would also like a refund of my $15 groupon coupon. They have offered to refund my $15 in a gift certificate. This is unacceptable. I would like the $15 back as a credit to my account it was purchased on.

Business Response: This case has been completely resolved. We have credited the customer back in the full amount on both of her orders, along with two $20.00 gift cards. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed 4 orders of flowers arrangements (standing sprays) on their website (fromyouflowers.com) for my uncle's wake to be delivered to a funeral home. They charged my card for all of them. However, one arrangement never showed up and seems like they had no records of even delivering it. The other two that arrived were so pathetic looking that I wouldn't have paid $20 for them. I paid about $175 for each arrangement. They were nothing like the type or size described/shown on their website. I was on the phone with their customer service for over one hour during the wake. Not only we felt so ripped off by this company in such a difficult and sad time. There was nothing they could do at that moment. They apologized for the error and will investigate the local vendor. The funeral home director (***** *** at ###-###-####) tells me this is not the first time this has happened with them. It is just so wrong for them to take advantage of people during such difficult time when they are vulnerable dealing with the death of a loved one. The added stress they caused to myself and my family were just simply unacceptable and unforgivable! There should be better enforcement of their business practice and products.

Desired Settlement: They only refunded 3 of the 4 arrangements I ordered. I thought they were going to refund all my orders as a way to make up for their fiasco and for causing so much emotional distress to my family. I would like them to refund all my orders and never have to deal with them again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order for flowers was placed on the From You Flowers website at 1pm on 3 May 2014 for delivery that day to an elderly person in a hospice in Syracuse NY. An additional charge was paid for same day delivery. The company guarantees that orders placed by 3pm to a location in the same time zone would be received the same day. Due to the condition of the person getting the flowers the guarantee of same day delivery was greatly appreciated. Unfortunately, delivery was not made that day and the representative had no knowledge if the flowers would be delivered the next day, or any day. I was offered a 40% discount on the order to keep it but money was not the primary issue here. Please be aware that this order was from a grandchild to her grandmother in hospice and near death. I cannot emphasize enough the emotions felt by my daughter. Please DO NOT TRUST THIS COMPANY WITH ANY IMPORTANT ORDER.

Desired Settlement: I want the president of From You Flowers to write my daughter a letter of apology for the grief this company has caused my daughter and grandmother.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this order.

 
Thank you 

5/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am pasting a copy of the email I wrote to this company, which describes the nature of my complaint. Dear Manager or Supervisor,I've just ordered two bouquets to be delivered by Friday, 5/9, two days before Mother's Day. The first subtotal screen said that the order (combined) came to something like $79. I was ok with that. This is including the Google 20% discount. By the time I came to the last screen the total had leaped riotously to $101.96, with two separate, mysterious and undescribed "Service/Handling" fees of a whopping $14.99 apiece! We both know these are absurd charges with no meaning whatsoever. I just wanted to let your company know how much I mind this, and this all came to light AFTER the credit card information was given and the order was complete. I am going to go ahead with the order; I do not wish to cancel. It is an ordeal to order flowers online and it seems like too much work to find another company at this point. And I realize as well that it's built into your bait-and-switch strategy that you hope customers will be so weary and fatigued by the time the realize the "real price" that they do just go ahead with the order. However, I am writing to let you know I will never again purchase from your company due to this low level of ethics, which indeed has been deemed illegal for some time. I plan as well to report your company to the Better Business Bureau. My girlfriends are all looking for good deals on flowers right now; I will share with each of them to avoid your company for their Mother's Day gifts. Extremely disgusted,******* ******

Desired Settlement: If it's possible to have the service/handling fees removed, I would greatly appreciate it.

Business Response: This case has been completely resolved. We have spoken with the customer and credited her back the difference on each of her orders. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I would like to add that in reserving a portion of the requested disputed difference, rather than refunding it in full, it was stated that this reserved portion was to be used for the cost of shipping the flowers.  This made it seem clear that the shipping fee had been artificially bloated to increase profits.  It would appear profits are already derived from the cost of the flowers themselves, which was high.  The issue of the bait-and-switch still remains, and so in the future I would not go with this company because it was indeed after I'd put in my credit card information that the price jumped nearly $30.  I appreciate the company refunding the amount that they did, and also in as timely of a manner as they did.   My thanks goes out to them.

I would also like to sincerely thank the Better Business Bureau for attending to this manner in as timely a manner as they have.  We consumers do require an advocate and I can't tell you how much I appreciate your looking out for us, and for doing so in a voluntary manner at no cost to the consumer.  Many thanks to each of you.

Sincerely,

******* ******

5/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for a friend in CO on 4/23/2014. I followed up with a friend on 4/29. She never received the flowers. My credit card was billed for the flowers, but I never got any notice of errors from From You Flowers. If I did not happen to follow up with the friend, I would have never known she did not receive my surprise flowers, and my credit card would have been billed regardless.

Desired Settlement: I want a refund for the flowers. I also want them to charge customer's credit cards only after the flowers have been confirmed to be delivered.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

5/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have multiple issues...Advertising, customer service, delivery, product, refund and service issues. Ordered a Bright Blue Sky Bouquet for my better half's birthday to be delivered to her work and paid the extra for A.M. delivery. Wasn't delivered until 4 pm and it looked nothing like what I had ordered for $73. Looked more like something you'd get at ******* for $18. I conveyed my displeasure via email and phone. Was told they would credit me back the $4.95 for expedited delivery. Told them that was not sufficient. I work hard for my money and $73 for what was delivered...I was embarrassed! After many conversations, I was told they would give me a 20% credit. I advised that still paying over $50 for what they delivered was not an option. After many back and forth emails...I was told they would redeliver a new bouquet of the correct product...6 days later. And I'll be.....it's the same small arrangement sent as the first time. Not happy at all! Canned email messages is not customer service. Having a picture of one thing and delivering something else is not good customer service among the many other issues with this company. I still want my money back! I won't make the mistake of using or referring any of my friends to this company.

Desired Settlement: I want my money back!

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with re delivering to the recipient. We have also emailed the customer a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/6/2014 Delivery Issues | Read Complaint Details
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Complaint: I ordered flowers on 4/11/14 with an expedited delivery before 12 noon on 4/12/14 which I paid extra for my aunts funeral. I received an email at 4pm on 4/12/14 stating that the flowers were delivered fine I thought. Well two days later I spoke with my cousins and they told me that no flowers were received at either address by me. I was embarrased because I paid good money to have flowers delivered out of respect for my aunt and nothing was received. I then went on their website to pull up my order number and email to track where the order went only to find a message that the confirmation of delivery was still in waiting by the florist. Ok so were they delivered as per the email or not sure if delivered as according to their website order tracking. I think not because the family never received anything from me. I sent a refund request only to have them refund the $4.99 expedited delivery charge. Not good enough for a delivery not received. So in a second request I was offered a 20% refund of the product sorry that is still not good enough for a product never delivered. I am requesting a full refund of which I am entitled due to the family not receiving the flowers I ordered for my aunts funeral I was unable to attend.

Desired Settlement: I want a full refund of all charges which total $43.97. Thank you for your help

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/2/2014 Delivery Issues | Read Complaint Details
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Complaint: Order number ********. Total comes out to $114.42.We had purchased an elegant flower spray for my Husband's Memorial Service one week prior to the event. His passing was hard on all of us and we wanted to celebrate his life with beautiful flowers. After sending many emails back and forth, they had assured me that the flowers would arrive before 12pm prior to the event(I had paid for expedited delivery, to insure that the flowers would be here on time). However, 30 minutes before the event I was told that they could not deliver within the allotted time. I asked for a refund, as I needed the flowers for the event, but was told that it would be delivered still, however no one would be home to receive the flowers. I told them that I would not be home to receive it after 12pm, and they insisted on delivering it still. This is causing nothing but stress on a family who has just lost their loving Husband and Father. I have full documentation of all the exchanges via email, as well as the receipt.

Desired Settlement: I want a full refund of the order, total of $114.42. My family was caused nothing but grief by this.

Business Response: This case has been completely resolved. We have left the customer several messages letting her know she has been refunded in the full amount of her order. When the customer calls back we will also be offering a complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

5/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered flowers for my sister who was in a serious accident. The flowers she received were of a lesser quality and nothing like the ones I ordered. For my inconvenience, they order was supposed to be upgraded, which it was not. I corresponded with From You Flowers, but they only issued me a $2.50 refund, which is unacceptable.

Desired Settlement: I am not sure if I can get a refund because it is difficult to refund the product. I have pictures of what I ordered versus what my sister received, and the difference is staggering. I am very disappointed with From You Flowers.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

5/1/2014 Delivery Issues | Read Complaint Details
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Complaint: I ordered flowers for my fiance on Valentines day and they were never delivered. I was charged the full amount for flowers that were never delivered. I had a coworker order the flowers for me so the reciept would not show up on my statements.They never refunded my money and I had to file a dispute with my bank. Now my bank has said that the flower company disputed my original dispute. Why am I going to get charged for flowers I never got. .

Desired Settlement: I just want the company to refund me for flowers I never recieved

Business Response: This case has been completely resolved. This complaint was filed by the co worker so we were able to get in touch with Mr. ******* the actual card-holder who is aware that his charge was voided and credited back. Mr. ******* was unaware that a complaint was filed- but was assured that his charges were voided back in February. Please let us know if there is anything else we can do regarding this case.

Thank you 

5/1/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I placed an order around 3am, waaaay before the start of the business day, for a simple basket of flowers for my wife. I paid extra for same day delivery, and waited. While I was waiting, I googled the company's name, because I hadn't heard of them before, and I wanted to see if there were any promo codes available online, for the next time I need flowers. I came across over 600 complaints against this company, almost all having the same excuse I was given today. I was told that there were no available florists in my area to deliver today. I had already seen the complaint before these people called me, so I actually called the 4 florists in my town, as well as the 25 or so in my delivery area, and all but 2 were not available. Of the 2, one of them was closed due to a death in their family, and the other had a string of funerals this week. BOTH of them were more than 50 miles from me. I filed a complaint with paypal, and am hoping I get my money back before all of this is finished. My wife is disappointed, I look like a liar, and From you flowers has my money. It's a sad day when a company can steal your money, give you a fake excuse and get away with it.

Desired Settlement: I would like a full refund of my money, same day fee included. NOT a happy camper.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

4/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On March 8 I made an order for flower delivery on March 9. I ordered a simple and elegant arrangement - with hot pink roses and bright yellow lilies. The order arrived after 6pm on March 9th - after I called to see where it was. The arrangement was full of fillers - mostly white - the arrangement was not bright not vibrant or elegant or simple as I ordered - as the photo of the item suggested. The colours were pale and the arrangement was not what was sold to me. The roses had browning edges. I called to complain about the order and also that I didn't get any confirmation of my order emailed to me. I was told I would get confirmation emailed to me and that I would get a $10 credit on my credit card and a $10 coupon sent to me for my next order. I told them I wouldn't order from them again. I did not get the credit I did not get the email confirmation. I called again - the same man apolgoized to me and said he would see it done. I did get the email confirmation for the order but not for the $10 credit. All I got a was a $10 coupon to order from them again. Then they credited my credit card $2.59 ! instead of $10 as promised. When I called just now to complain I spoke to ***** ****** who was very rude and said $2.59 was fair compensation based on the photo I sent them. I said that is your opinion but not mine but he wouldn't hear of it. He said the credit was 10% or the order not $10. I said I was told $10. He said the person who told me that is not authorized to do that. I asked to speak to his supervisor and he said he was the supervisor. He talked over me - was rude - said I got more flowers so that was better than what I ordered. This company is a fraud in that they don't deliver on what they say they will on their website. If they had to substitue flowers - they could have at least made it the same bright colours as the one I purchased and made it look elegant and bright. I feel ripped off and then lied to then mocked. This company shouldn't be allowed to advertise for arrangments they can't deliver. And they shouldn't be allowed to say you will get a $10 refund on your credit card and then make it 10%! Thanks for reading. Hope you can help.

Desired Settlement: I would like a $10 refund on my credit card. I would really like the entire thing refunded and an apology for ***** ******'s ignorant attitude poor customer service, but that's not likey. But I at least expect what I was promised a $10 refund on my credit card.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

********* ******

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 arrangements (1 from me and 1 from my employer) on April 1, 2014 to be delivered to my Aunt's funeral by April 3rd. Upon arrival to the chapel, I was SHOCKED to see how skimpy the arrangement was not to mention how poorly the flowers were arranged complete with a banner (an additional $5) that you couldn't make out. The arrangement itself was leaning to one side and looked liked an incompetent florist added a few daisies and greenery here and there. There was no sign of the arrangement ordered from office so I contacted a co-worker to call fromyouflowers for me and they were able to track down the order at the last minute. This arrangment was actually worse than mine as the supposed *Premium* version had been ordered, yet what was deliverd was a very small arrangement with wilted roses. I have never been so disappointed in anything I have ever ordered online.I contacted a customer service rep on April 7th and this was all that was offered: I was told I would receive a 10% credit back to my credit card. That turned out not to be true as what I really received was a 10% credit that I could on the site and it would be valid for just 7 days. I am also to receive a $15 gift card (to be used only on the site) and I haven't seen evidence of that yet but why would I attempt to use a site that so horribly mis-represents their product? I've been burned twice and I don't want to risk a third time. The rep offered a 20% credit back to my employer's credit card which (in actuality) has only resulted in a 20% credit on the fromyouflowers site.This company is a RIP-OFF. They misrepresent their product like none other I've ever encountered as the flowers you actually receive look worse than week old flowers from the grocery store and cost 3X as much.

Desired Settlement: I want a complete refund to my credit card in the amount of $59.98 and I want a complete refund to my employer's credit card as well.

Business Response: This case has been completely resolved We have credited back the customer thirty-five percent off of the order and we have confirmed this with the customer. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I have only received a credit of $14 to date.  As the original amount charged was $59.98, this does not total the 35% credit as promised.    

Sincerely,
**** *******

4/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I flowers I purchased from them are completely different that what they advertised in their ad. I pay more money for the "Deluxe" version which was supposed to have more flowers. The flowers I received have only 4 roses and a handful of lily buds. I contacted the seller about the problem and they said to let it grow 2 to 4 days and it will look like what's shown in the AD. I let grow and the results are still nowhere close to what's shown in the AD. They are doing is a complete scam.

Desired Settlement: Delivery the flowers shown in the AD or full refund.

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People make mistakes everyday. But after dealing with From You Flowers today, my day was completely ruined. I called yesterday to have a name changed on my order(about 4 mins after making the order). They told me that the name was changed. I was happy with them because they were able to do this for me, after all I am the one paying them, so why wouldn't they? Today I get a call from this company saying that they actually couldn't change the name on my order and my order will not be shipped on the day that I expect it to. I ordered it yesterday it was supposed to arrive today on the 9th but will be arriving some time tomorrow. NO ONE COMMUNICATED THIS TO ME AT ALL. To top it off they wouldn't give me a tracking number.Once again I understand that mistakes are made but woah what a way to deliver a double whammy.

Desired Settlement: I request a 50% refund because I paid for same day delivery and didn't get that(I got three day delivery), and they could't deliver the order as I wanted it.

Business Response: This case has been completely resolved. We have credited back the customer fifty percent off the order, along with a ten dollar gift card. Please let us know if there is anything else we can do regarding this case.

 
Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

4/16/2014 Guarantee/Warranty Issues
4/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered flowers for my daughters birthday .They were dying and looked nothing like the picture I ordered.The vase wasn't as shown either.

Desired Settlement: I want my $60.00 refunded not $8.00 that was offered and definitely no credit or coupon.I would never do business with them again.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a re delivery of the product. Please let us know if there is anything else we can do regarding this case.

Thank you 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

4/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 different arrangement on 2 different days within 1 week that were guaranteed to be there the same day and they weren't. The first one was for my friends 40th birthday and was to be there on Sunday, I paid the expedited delivery and sunday delivery charges and still didn't get there.They offered me a percentage back and a gift card a letter of apology (which wasn't with the flowers) and an upgrade on the first one and the next day delivery. It was delivered late in the afternoon to the wrong house wilted flowers and faded ribbons. 3 days later to give them the benefit of doubt I would try them again for my friend who just had a baby this afternoon. I placed the order before 3 like they say guarantee to be there if placed by 3 well I get an email at 4:20 saying that they were not able to get it there today AGAIN!!!! So after yelling on the phone for 40 minutes but again they tried to offer me another 20.00 gift card and 50% off my order....apparently this is their MO....I said I don't want the gift card since I will never be using you again, so supposedly they are sending it tomorrow morning refunding my money and getting an upgrade with a note of apology. I am done with this company and the flat out lie of guaranteed same day delivery

Desired Settlement: they refunded me 30% on the first order and full on the second

Business Response:

This case has been completely resolved. We have credited back the customer in the full amount of the orders, along with a $20.00 gift card. We have also gone ahead and delivered a complimentary arrangement for the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

4/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Good morning, On March 23rd I placed an order on the website and the flowers were to be delivered March 25th between 9 and 5 because they were being sent as a gift to my mother at her work. The flowers never arrived- I emailed and they said when the flowers arrived I would get a confirmation. Around 630 that night I got a confirmation- I called my mom at home so she called her work and there were no flowers- she got in the next morning looked all over- NO FLOWERS. I immediately emailed again the morning of the 26th- and was told I need to wait for a response. Now it is the 27th and I just want my money back and they are refusing until they can get a hold of their florist. It has been 2 days and I paid money for flowers- I am now out the money and have no flowers.

Desired Settlement: I would like a full refund and if they could send the flowers that would be great.

Business Response: This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

 
Thank you

4/5/2014 Delivery Issues
3/31/2014 Advertising/Sales Issues
3/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a flower arrangement through this company for my girlfriend birthday, and I requested the delivery da