This Business is not BBB accredited
Phone: (800) 331-8233 Fax: (860) 760-6225 View Additional Phone Numbers 2139 Silas Deane Hwy Ste 206B, Rocky Hill, CT 06067
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This company offers online specialty retailing of direct import and manufacturing of Yoga equipment and accessories.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Yoga Direct LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronnie Ramos, CFO Mr. Chris Deel, CIO
Exercise Equipment & Machines - Sales Yoga Instruction Sporting Goods Stores (NAICS: 451110)
THIS LOCATION IS NOT BBB ACCREDITED
2139 Silas Deane Hwy Ste 206B
Rocky Hill, CT 06067 (860) 768-3086 (804) 343-3300 (800) 331-8233 Directions
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Additional Phone Numbers
- (804) 343-3300(Phone)
- (860) 768-3086(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: They sold me 44 defective ******* yoga bags and would not accept a return because it was more than 30 days since purchase.
Desired Settlement: A merchandise credit or a refund.
Business Response: *** ******* ordered 92 ******* Yoga Bags (at least 24 were purchased during a buy one get one free promotion) during 2011 and 2012 to resell in his yoga studio. He contacted us in June 2014 asking to return them knowing full good and well that the return policy is within 30 days of purchase. We told him we couldn't accept the return and ultimately offered a $100 gift card, which he refused. The email communication string is attached below:
---------- Forwarded message ----------From: "****** *************************
Subject: Fwd: Re: 44 defective ******* yoga bags [SOC: 94689]-
Hold in Inbox
---------- Forwarded message ----------
From: *** ******* ********************
To: ****** * ***********************
Date: Mon, 30 Jun 2014 15:55:45 -0400
Subject: Re: 44 defective ******* yoga bags [SOC: 94689]-
Once again, the bags were defective. Due to nature of the fact that you sold me defective bags, it should not matter how long it is.
Either give me a credit for the 44 bags or I will do no more business with yoga direct and I will write reviews on all of the various search engines, yelp, google, verizon, and the hot yoga teachers association message boards that Yoga direct sold me defective merchandise and would not take it back.
Or you could give me the credit that is justified and we can go back to doing thousands of dollars worth of business.
I would like to speak with a person in management. Perhaps this needs to go to the next level up.
On Mon, Jun 30, 2014 at 2:31 PM, ****** * *********************** wrote:
> *** ******* :)
The bags were defective. It is a design flaw.
The shoulder strap is not properly sowed to the bag and they come apart at the seam.
These bags are defective and it should not matter when I bought them.
Business Response: Perhaps the products were stored inappropriately over the past two years, how are we to know if *** ******* didn't contribute to the defectiveness? His request for full refund after two years is unreasonable. We made an offer for $100 gift card which he refused. our offer still stands.
Problems with Product/Service
Read Complaint Details
Complaint: This is a follow up to complaint # 9876773. The BBB got involved because this company said I could return a product for refund but then would not give me the address to return the items to. After you got involved, they acted sweet and gave me the address and said they would mail me a refund check. At that point, I think the BBB thought it was resolved. I knew from my previous experiences with this company that they would drag their heels. I sent the items back to them via FedEX on 1/24/14. Yoga Direct received the items on 1/28/14. I called them after 14 days (last week)and they said "Oh we just processed the return and we are mailing the check today." Here it is a full 3 weeks after they received the items back and I still have not received my refund. This is absurd. This company is completely unprofessonial. I knew they would not promptly send me the check. Could you please intervene again?
Desired Settlement: I want to actually receive a valid refund check.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased yoga supplies from this company in the spring of last year. I purchased them several months before I was going to need them because I like to plan ahead. I made a couple of purchases from this company. My last order was for 10 yoga bolsters. It turns out I didn't need them. I tried to return them in December and was told that they only issue returns for 30 days from the date of the purchase. I was not aware of that. I asked *******, the customer service person, if they still carry the product. She said they do. I told her I never opened the box that was shipped to me and they are in perfect condition. She told me they can't take them back. Why? It's not their policy to issue returns after 30 days. I asked for the phone number for her boss. She directed me to a company called ******** I talked to a man who said he would look into it and call me back. He never did but later that day another man named ***** called. After a lengthy discussion, he told me to "just send them back" and he'll make sure I am refunded. I can't return them because I can't find their address online. I called and spoke to another customer service person who told me she would send me an RMA. She never sent it. I sent another email the other day and I told them ignoring me is not going to make me go away. I'm tired of trying to deal with a company that clearly only cares about making money. They carry this product, it's still in their box and they could easily take it back but won't even though a manager told me they would. I think customers need to be made aware that this company has terrible customer service and doesn't do what they say they will.
Desired Settlement: I would like Yoga Direct to send me an RMA and detailed instructions about where to send these bolsters. I would also like to be credited for the full amount of the purchase.
Business Response: Hello Jennifer,
As ***** directed, you are welcome to return the bolsters to us. Unfortunately we are not able to put an RMA in the system because it has past our 30 day return period and that is why no one was able to give you an RMA number. So unfortunately I cannot do that, but you can certainly send them back to us like he said, and just make sure to include your original order number in and on the box. Here is our address:
Yoga Direct Returns
149 Old Gray Station Rd
Gray, TN 37615
Once we receive the items back, then we will issue a refund in the form of company check that we will mail to you. We are no longer able to refund via credit card since its been over 6 months since the original charge.
|4/23/2013||Problems with Product/Service|
|5/30/2012||Problems with Product/Service|