BBB Accredited Business since
Phone: (800) 331-8233 Fax: (860) 760-6225 View Additional Phone Numbers 2139 Silas Deane Hwy Ste 206B, Rocky Hill, CT 06067
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This company offers online specialty retailing of direct import and manufacturing of Yoga equipment and accessories.
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A BBB Accredited Business since
BBB has determined that Yoga Direct LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Yoga Direct LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronnie Ramos, CFO Mr. Chris Deel, CIO
Exercise Equipment & Machines - Sales Yoga Instruction
2139 Silas Deane Hwy Ste 206B
Rocky Hill, CT 06067 (804) 343-3300 (860) 768-3086 (800) 331-8233 Directions
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Additional Phone Numbers
- (804) 343-3300(Phone)
- (860) 768-3086(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: This is a follow up to complaint # 9876773. The BBB got involved because this company said I could return a product for refund but then would not give me the address to return the items to. After you got involved, they acted sweet and gave me the address and said they would mail me a refund check. At that point, I think the BBB thought it was resolved. I knew from my previous experiences with this company that they would drag their heels. I sent the items back to them via FedEX on 1/24/14. Yoga Direct received the items on 1/28/14. I called them after 14 days (last week)and they said "Oh we just processed the return and we are mailing the check today." Here it is a full 3 weeks after they received the items back and I still have not received my refund. This is absurd. This company is completely unprofessonial. I knew they would not promptly send me the check. Could you please intervene again?
Desired Settlement: I want to actually receive a valid refund check.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased yoga supplies from this company in the spring of last year. I purchased them several months before I was going to need them because I like to plan ahead. I made a couple of purchases from this company. My last order was for 10 yoga bolsters. It turns out I didn't need them. I tried to return them in December and was told that they only issue returns for 30 days from the date of the purchase. I was not aware of that. I asked *******, the customer service person, if they still carry the product. She said they do. I told her I never opened the box that was shipped to me and they are in perfect condition. She told me they can't take them back. Why? It's not their policy to issue returns after 30 days. I asked for the phone number for her boss. She directed me to a company called ******** I talked to a man who said he would look into it and call me back. He never did but later that day another man named ***** called. After a lengthy discussion, he told me to "just send them back" and he'll make sure I am refunded. I can't return them because I can't find their address online. I called and spoke to another customer service person who told me she would send me an RMA. She never sent it. I sent another email the other day and I told them ignoring me is not going to make me go away. I'm tired of trying to deal with a company that clearly only cares about making money. They carry this product, it's still in their box and they could easily take it back but won't even though a manager told me they would. I think customers need to be made aware that this company has terrible customer service and doesn't do what they say they will.
Desired Settlement: I would like Yoga Direct to send me an RMA and detailed instructions about where to send these bolsters. I would also like to be credited for the full amount of the purchase.
Business Response: Hello Jennifer,
As ***** directed, you are welcome to return the bolsters to us. Unfortunately we are not able to put an RMA in the system because it has past our 30 day return period and that is why no one was able to give you an RMA number. So unfortunately I cannot do that, but you can certainly send them back to us like he said, and just make sure to include your original order number in and on the box. Here is our address:
Yoga Direct Returns
149 Old Gray Station Rd
Gray, TN 37615
Once we receive the items back, then we will issue a refund in the form of company check that we will mail to you. We are no longer able to refund via credit card since its been over 6 months since the original charge.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/23/2013||Problems with Product/Service|
|5/30/2012||Problems with Product/Service|