BBB Accredited Business since
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Black Rock Antique Center LLC offers Estate Liquidation, consignments, auctions and appraisals.
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A BBB Accredited Business since
BBB has determined that Black Rock Antique Center, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Black Rock Antique Center, LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Christie Spooner, Owner Mr. Grant Panarese, Owner
Estate Liquidators Appraisal - Jewelry Antiques - Dealers Consignment Service Consignment Service - Furniture Appraisers Appraisers - Antiques Auctioneers All Other Personal Services (NAICS: 812990)
Alternate Business NamesBlack Rock Galleries
1720 Fairfield Ave
Bridgeport, CT 06605 (203) 335-4444 (203) 979-8207 (203) 335-0000 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (203) 335-4444(Phone)
- (203) 979-8207(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: They do online auctions which are to be picked up at there location which for the most part I am busy and don't have time running a business to be running all over the the state picking stuff up, but when I do - ESPECIALLY WHEN I PAY FOR MY STUFF INCLUDING COMMISSIONS TO THEM I expect to get all the items I PAY for. I went and picked up my stuff and they claimed to have lost a FEW items o WON in the auction which I already PAID for, very RUDELY said well call you it'll cost me $20 to have my illegal Mexican workers go back and look for them, and has yet the call - I have messaged them on ********, Email, ect everyday with NO response
Desired Settlement: I expect a fill refund and never to do business with this shady business ever again
Business Response: Hello -
**** emailed me about his issue at 9:38 last night. I promptly responded to him first thing this morning with the email below through my company email. I also included his email below my response. I have retracted his current bids in our system as he requested. Please let me know if I can be of further assistance.
Problems with Product/Service
Read Complaint Details
Complaint: This gallery had an auction this evening that was postponed after the end of some auctions. They postponed it til Monday. I placed a bid on ******* birthday cake from ********* ****** with 1 min left. In the rules it stated that the auction would be extended an additional 5 min. After I placed my max bid of $500. For the next 15 plus min. I was the highest bidder at $410. The Clock reset for another 15 min. The expired and I still did not win and they're were no more bids. I was the highest bidder for 22 min. Someone matched me at $500 at that time. 3 min later someone finally outbid me. I am extremely frustrated with this. I feel I won this auction and I should get the item. Please help. This is the Bid History Bid Date $575.00 03/11/2015 07:48 PM $550.00 03/11/2015 07:48 PM $510.00 03/11/2015 07:32 PM $500.00 03/11/2015 07:29 PM $500.00 03/11/2015 07:29 PM $410.00 03/11/2015 07:07 PM $350.00 03/11/2015 06:53 PM $310.00 03/11/2015 06:50 PM $300.00 03/11/2015 06:13 PM $300.00 03/11/2015 06:13 PM $200.00 03/11/2015 05:31 PM
Desired Settlement: I would like to receive the item at what I feel is the winning bid of $410. Also if this has been postponed for only 5 days how can we be sure this will not happen again. I think someone needs to take a close look to make sure that this auction company has the technology and support to handle the difficulties so this doesn't happen again.
Business Response: Thank you for your concerns about our ********* ****** Auction scheduled to begin closing at 7 p.m. last evening.
Black Rock Galleries sincerely apologizes for the inconvenience to all our bidders.
Our website was simply overwhelmed by the inordinate level of activity that hit our site during the last moments of the auction (we were inundated with calls from bidders stating that their bids were not being accepted). We immediately had our IT group on the case and quickly learned that the problem with the system's server could not be corrected in short time.
So as a matter of fairness to all our bidders, we decided to extend the auction to allow everyone a chance to bid. Please know that all marketing efforts for the auction ended at the originally scheduled close time and no further marketing for this auction has taken nor will take place.
We completely understand everyone's disappointment, but we believe that this is the fairest solution to an unexpected problem.
If you have any further inquiries, please don't hesitate to contact us at *************
Customer Reviews Summary