BBB Accredited Business since
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Allstate Commercial Driver Training offers instruction, CDL training, forklift training and testing to prospective truck drivers.
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A BBB Accredited Business since
BBB has determined that Allstate Commercial Driver Training School meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Allstate Commercial Driver Training School include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Higher Education, Dept. of
61 Woodland St, Hartford CT 06105
Phone Number: (860) 947-1801
Type of Entity
Business ManagementMr. Chris Maiorano, Assistant School Director Ms. Jessica Evans, Office Manager
Driving Instruction Automobile Driving Schools (NAICS: 611692)
249 Pearl St
Seymour, CT 06483 (203) 922-8252 (800) 246-9567 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (203) 922-8252(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Company didn't help me obtain a CDL B license. Spent over $1200 for training and did not receive quality training and did not pass.I spent over $60 to get a permit at DMV. When I tried to retake the test, company had turned their back on me and required additional $300. I was told to get a new golden rod form at the DMV which cost $30 to retake the test. I had around 5 training days that where a hour and half with different instructors each time and was confusing each day I went, because each instructor did things different than what the study papers required. Very upset over this and had to wait over three months for them to get a truck that had a seat belt that would fit me at that time. Company took my money and turned their back on me. Company has not taking my calls.
Desired Settlement: Would like a full refund for wasting my time and money and a promise they told me of passing and finding a job, since I am unemployed.
Business Response: ****** ****** enrolled in Allstate Commercial Driver Training School's CDL Class B Refresher program. This is the shortest class we offer for those who have experience with these types of vehicles. While this is a highly successful program for most of our students who take it, the student must pass the final examination with a DMV inspector and our school can never guarantee that any particular student will pass on their first attempt. Even the most prepared and impressive students can get nervous and make a fatal mistake on their test day. Our enrollment contract with ****** very clearly states that this course included 6 hours of private lessons and 1 test with the DMV inspector. Additional tests are $300 in this program and that fee is disclosed conspicuously in the first half of the first page of this agreement. Please find this signed agreement in the attached file.
I cannot understand ******'s claim about us "not taking his calls". Our office is open Mon-Fri 8:30am-5pm and Saturday from 9am-2pm. If ****** tries to reach us within these hours he should have no problem getting through. Also, as the Assistant School Director this is the very first time I am hearing of a complaint from ******. ****** never tried to reach me to discuss any dissatisfaction with any part of the program. If ****** did not feel prepared to take his final examination, then why didn't he express that concern before taking the test? If there were problems with ******'s training, and he had brought them to our attention prior to taking his exam, it would have given the school the opportunity to correct any wrongs. As far as I can see, our records show that ****** received all of the course hours we had agreed to provide and there is no indication that ****** expressed any concerns regarding the quality of our training until now.
Please review the attached contract and let me know if there are any questions.
Assistant School Director
Allstate Commercial Driver Training School
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.