BBB Accredited Business since
Phone: (203) 758-6595 Fax: (203) 758-6962 PO Box 595, Naugatuck, CT 06770
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Chimney Doctor of CT offers complete chimney maintenance and restoration including cleaning, covers, flue lining, waterproofing, and tuck pointing, as well as fire, wind and water damage restoration. They also offer obstructions removal.
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A BBB Accredited Business since
BBB has determined that Chimney Doctor of CT meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chimney Doctor of CT include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Frank C. Bainer Jr., Owner/Member
Chimney Cleaning Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Chimney Builders & Repair Mason Contractors Waterproofing Contractors Stoves - Wood, Coal Other Services to Buildings and Dwellings (NAICS: 561790)
Alternate Business NamesBainer Enterprises, LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Deceptive advertising and price manipulation.
Desired Settlement: Refund of the $25.00 rebate offered with ****** coupon good thru 6/30/14.They are guilty of deceptive advertising.
Business Response: Mr. ***********,
The chimney cleaning cost you were offered of $129 + tax is a discounted rate. All of our ******** ******* customers receive a discounted rate for the cost of their cleaning. The normal price for a standard cleaning is $159 + tax. I have attached our exact coupon - which happens to be the only coupon we are running at this time. As you can see, there is a note at the bottom of the coupon that states "Not to be combined with any other offer". The price that you received is actually $30 off the normal price, therefore your discount was greater than the one offered on the coupon. We cannot offer a refund when our coupon clearly states that you can't use it with another offer.
***** ** ******
Chimney Doctor of CT
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/30/2011||Problems with Product/Service|