BBB Accredited Business since
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4 All Promos LLC offers web based marketing and custom imprinted products.
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A BBB Accredited Business since
BBB has determined that 4 All Promos LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 4 All Promos LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Cosmo Corigliano, President Mr. Tim Raymond, Vice President
Business Promotions - General T-Shirts Trade Shows, Expositions & Fairs Internet Selling Services Advertising Specialties Other Services Related to Advertising (NAICS: 541890)
40 Main St Ste 21
Centerbrook, CT 06409 (860) 767-9951 (866) 732-3386 Directions
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Additional Phone Numbers
- (860) 767-9951(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: You would expect a company that has "Satisfaction guaranteed" plastered all over their website to at least try and provide some kind of customer service but sadly this is not the case. I ordered a gift for someone on Monday the 6th - I got an email on the 8th of April at 12:50 that it had been shipped. Upon going on to the website to check my order status- there was no tracking information. I should also mention that I spent almost $23.00 on shipping for *** 2 day air. I called the customer service phone number and was told that they had "no idea what happened" their "system was down" They could not tell me if my order was ever even shipped out. She ultimately told me that she would "call me tomorrow and I can tell her what I want to do." She did apologize, after she tried to make it seem as if I was blowing it out of proportion because it had only been four days. However, it is 4 all gifts that boasts products are shipped out within 1-2 days- and the 23$ I paid for shipping should have ensured that I received my order by yesterday. I was not offered anything at all by the representative and feel like I have just been left to deal with it. I believe that customer satisfaction goes a long way and when a company is not willing to compensate when they have made a mistake, it throws up all sorts of red flags for me. A monetary compensation should have been the first thing out of her mouth, not "I will give you a call tomorrow and you can tell me what you want to do."
Desired Settlement: I want a full refund for the product and shipping. I will not accept anything less. I would have accepted a discount yesterday- but after the horrible customer service and still having no clue where my order is today, I do not feel like I should have to pay for this at all.
Business Response: We just left a voice mail and sent an email to the customer with the same information. We had a new employee working on 4/8 when this order was intially processed and we do not see any documentation that this product was shipped on 4/8 as it should have been. Therefore, we will be shipping out the product today 4/10 to arrive on Monday 4/13 and we will also issue a full credit back to the customer for the inconvenience that our error caused. A credit of $50.95 will be issued to her credit card today.
Please contact me if you have any questions.