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Description

Early Moments formerly known as Grolier, Inc. and Scholastic at Home, is a direct seller of children's books and educational materials. This company uses a "continuity" or "book club" (also known as "negative option") selling model, where customers may agree to receive more than one shipment following an initial order. Early Moments ships initial orders for a free trial period with the right to return. Early Moments informs customers up-front in its promotional material that if the books are not returned during the trial period, then the customer agrees to partake in the "book club" and receive future shipments for a cost.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sandvik Publishing Interactive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sandvik Publishing Interactive, Inc. include:

  • 65 complaint(s) filed against business

Factors that raised the rating for Sandvik Publishing Interactive, Inc. include:

  • Length of time business has been operating
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 36
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 65

Additional Complaint Information

If you have a dispute with this firm, we ask that you first contact the company's customer service department by calling 1-866 984-0188; by emailing pregan@sandviks.com; or by accessing the firm's Web site at www.EarlyMoments.com.

In the event your complaint is not resolved directly with the company, we suggest that you file a complaint with the BBB by completing a complaint form on our Web site at www.ctbbb.org or by writing to 94 South Turnpike Road, Wallingford, Connecticut, 06492, Attention Complaint Department.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sandvik Publishing Interactive, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 01, 1972 Business started: 12/28/1959 Business started locally: 12/28/1959 Business incorporated 08/19/2008 in PA
Type of Entity

Corporation

Business Management
Mr. Robert Israel, President Ms. Pam Regan, Director of Customer Service
Contact Information
Principal: Mr. Robert Israel, President
Customer Contact: Ms. Pam Regan, Director of Customer Service
Business Category

Book, Compact Disc, & DVD Clubs Publishers - Book Books - New Book Publishers (NAICS: 511130)

Alternate Business Names
Early Moments Hooked on Phonics

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a set of *** ***** books for my daughter on March 4th 2015. They were supposed to arrive in 7 days. I've tried emailing them (no response) calling multiple numbers (no response). I'm highly irritated and I own an online blog and business and I will be spreading the poor business practices around. I'm very unsatisfied and I should of read all the terrible reviews about this business first before ordering.

Desired Settlement: I would like my books, a full refund and an apology of why this happened!

Business Response:

 March 25, 2015

 ******* ********** *** ******** ** ******* ** **********

 

Dear *******,

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

I know how eager you are to receive your package and apologize for the delay.

You placed your order on our web site on March 3, 2015. The same day you placed the order you went on line and put your account on pause this prevented the shipment from shipping.

On March 25, 2015 I went ahead and sent your shipment to our warehouse to prepare for shipping you should receive this shipment within 7-10 business days.

I apologize for any inconvenience this delay has caused and thank you for your participation in our program.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 

Sincerely, 

****** ***** *******************

Consumer Response:  
Complaint: ********

I am rejecting this response because: I only paused the part that I was going to get reaccuring payments. And I didn't even have an account # yet bc I had not received a shipment yet. I did not pause my package. So I do not accept that as the truth. I would like my membership canceled. And my books I paid for asap. I will not be ordering again from you nor will my company or customers. When I receive my books I will accept this as resolved until then I'm not.Thanks

Sincerely,

******* **********

Business Response:

April 16, 2015

 ******* **********

*** ******** ** ******* ** **********

  

Dear *******,

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 The account number ************* is for the ** ***** * *** ******* Program. The order was placed on our Web Site on March 3 2015.The introductory package was shipped on 3/25/15. Since you still haven’t received the shipment yet I’m sending you a replacement. You should receive this shipment within 7-10 days.

 I apologize for any inconvenience this delay has caused and thank you for your participation in our program.

 Please be assured that the account has been canceled, and no further shipments will be sent to the home.

  Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 Sincerely,

 ****** ***** *******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********

3/27/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I discovered an online promotion through this company's website for a one-time purchase of a multi-book set for $4.99. I placed an order for that promotional book set, and my credit card account was charged $4.99 on January 26, 2015. We then received two more book sets over the next month or so, and I didn't know why we were receiving such shipments. However, I then checked my credit card statement and saw I was charged two more times from this company (with no agreement on my part for any additional sales or charges on my account). The first charge was for $19.94 on February 14, 2015, and the second was for $19.94 on March 7, 2015. I have called the company in an attempt to resolve this issue, and the company claimed that once the package was sent no refund would be issued. I requested cancellation of my account with the company, but I didn't receive any sort of confirmation email or anything in writing. I had no idea from the company's website that by purchasing the initial $4.99 multi-book set, I would automatically be enrolled into some sort of book club and charged four times the amount of the initial purchase price each month. I want a refund for the two charges on February 14, 2015, and March 7, 2015, in the amounts of $19.94 each and written confirmation that my account with this company is cancelled and no further shipments or charges will be made.

Desired Settlement: I want a refund for the charges I did not authorize and had no knowledge thereof, which took place on or around February 14, 2015, and March 7, 2015, in the amounts of $19.94 each ($39.88 total).

Business Response:

March 11, 2015

 ******* ***** *** ****** ** ******* ** **********

 

Dear *******,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the **** ******** *******. The order was placed on our Web Site, on January 25, 2015.The introductory package was shipped on 1/26/15 and the ******** ******* card ending in **** was charged $4.99. The first subsequent shipment was shipped on 2/13/15 and the credit card was charged $19.94.The second subsequent shipment was shipped on 3/6/15 and the credit card was charged $19.94. A refund in the amount of $29.88 was credit to the card on 3/11/15.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at 1-866-984-0188, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** ***** *******************

3/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My credit card was charged without my authorization to purchase the product. I received the books that I always thought they are part of the trial books and I didn't realize the company started charging me a fee consistently. I called the customer service and they told me that the company sent me form and if I didn't reply "No" to the order, then they will start charging me a fee. I think this is really unfair for the consumer. I have been charged a lot of money for products that I do not want without my knowledge, I think this is really unfair.

Desired Settlement: Refund of my money to my credit card. I can return all the books that you have charged me, but please send me a pre-paid postage as I think it's unfair to me to need to pay postage fee for the books that I didn't even order at the first place.

Business Response:

February 24, 2015

 

*** ***** ****** **

 

****** ** ***** 

Dear***,

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 

The account number ************* is for the **** ******** Program. The order was placed on our Web Site, on September 30, 2014.The introductory package was shipped on 9/30/14 and the **** card ending in **** was charged $4.99. The first subsequent shipment was shipped on 10/18/14 and the credit card was charged $19.94.The second subsequent shipment was shipped on 11/8/14 and the credit card was charged $19.94. The Third subsequent shipment was shipped on 1/15/15 and the credit card was charged $19.94. The fourth subsequent shipment was shipped on 2/5/15 and the credit card was charged $19.94.The fifth subsequent shipment was shipped on 2/17/15 and the credit card was charged $19.94.  A refund in the amount of $117.64 was credit to the card on file on 2/24/15.

 Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** ***** **************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***

3/4/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We received a flyer promotion in the mail for a 1 time purchase of 5 books for 5.95. We placed this order on 1/2/15. We then received another two packages over the next month and couldn't understand where they were coming from. We then checked our credit card statement and saw we were charged for both of those purchases with no receipt, no confirmation and no agreement on our part for additional sales or charges on our account. We called the company and offered to send the packages back and wanted a refund, both were denied. The company claimed that once the package was sent no refund would be issued. We have called and cancelled this account. We are very angry that no where on the flyer/promotion or website did we see any information that making the 1st purchase would automatically enroll us into some sort of book club. We want a refund for the two charges on 1/24/15 of $18.96 and 2/14/15 of $18.96 and confirmation that our account is cancelled with no further shipments or charges.

Desired Settlement: We want a refund for the charges we did not authorize and had zero knowledge of. 1/24/15 of $18.96 and 2/14/15 of $18.96, total refund $37.92.

Business Response:

March 3, 2015

 ****** ********* **** ****** *** ** ******* *** ** *****

 

Dear*******

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 

The account number************* is for the ** ***** * *** ******* Program. The order was placed on our Web Site, on January 6, 2015.The introductory package was shipped on 1/6/15 and the **** card ending in **** was charged $5.95. The first subsequent shipment was shipped on 11/24/15 and the credit card was charged $18.96.The second subsequent shipment was shipped on 2/14/15 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 3/2/15.

 Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 Sincerely,

 

****** ***** ******************* 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

2/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I joined this book club and initially authorized a payment of $3.99 for an introductory shipment. This signed me up for future shipments. I went on the website and cancelled the next shipment which they did not send but they billed me for it anyways.

Desired Settlement: I want a refund of my $19.95 and I want confirmation that they have cancelled this account as I no longer wish to do business with them.

Business Response:

 

February 6, 2015

 

******** **** **** **** *** *** ** ****** **** ** ***** 

Dear ********,

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 

The account number ************* is for the ****** Learning Adventure Program. The order was placed on our Web Site, on January 15, 2014.The introductory package was shipped on 1/15/15 and the **** card ending in **** was charged $3.99. The first subsequent shipment was shipped on 2/5/15 and the credit card was charged $19.97. A refund in the amount of $19.97 was credit to the card on 2/6/15.

 Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 Sincerely,

******

2/5/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Since November 2014 my credit card has been charged $120 with unauthorized fees from this company. After reading numerous complains I realize I was automatically signed into their membership program when they baited me with a "free" book for which I only paid shipping (and this is the way they obtained my credit card information). I looked back at the introductory email and find nowhere that it said I was signing up for a paid membership and regular shipments. I have received a few more books but absolutely no email updates or receipts informing me of the charges on these books. I have requested a full refund which they said is not possible because of a 30-day return policy. No books or products have been opened. They have said they can only refund the last 2 shipments. They did assure me my account has been canceled, however from reading other reviews time will only tell if this has actually happened. This is a tragedy. This company is scamming so many people out of money.

Desired Settlement: Full refund upon returning the merchandise and canceling of my account with no more charges on my credit card.

Business Response:

February 3, 2015

 **** ***** ***** **** ******* *** ******* ** *****  

Dear****,

 Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 The account number ************* is for the**** ******** Program. The order was placed on our Web Site, on November 12, 2014.The introductory package was shipped on 11/12/14 and the ******** card ending in **** was charged $12.47. The first subsequent shipment was shipped on 11/30/14 and the credit card was charged $19.94.The second subsequent shipment was shipped on 12/21 and the credit card was charged $19.95. The Third subsequent shipment was shipped on 1/11 and the credit card was charged $18.94. The fourth subsequent shipment was shipped on 1/30/15 and the credit card was charged $19.95.The fifth subsequent shipment was shipped on 2/1/15 and the credit card was charged $19.95.  A refund in the amount of $98.70 was credit to the card on 2/3/15.

 Please be assured that the account has been canceled, and no further shipments will be sent to the home.

  Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 Sincerely,

  ****** ***** *******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to me.

Sincerely,
**** *****

1/6/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 4 childrens book, and was promised to only be billed the special price, which was $4. They have charged me 21.90 and another 34.00 for something other than what I purchased,and will not let me cancel, but they keep taking money off my card, I now cant provide food for me and my 11 year old daughter because the money they took was all I had left for me and my daughter to eat off of, I did not authorize this company to take the amounts of money offf my card.

Desired Settlement: I want my all of my money back

Business Response:

December 16, 2014

 *********** ******* *******

*** **** *** ** ** ********** ** *****

 

Dear ***********,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the ** ***** * *** ******* Program. The order was placed on 3rd Party Web Site, on November 7, 2014.The introductory package was shipped on 11/8/14 and the ****** **** ending in **** was charged $1.00. The first subsequent shipment was shipped on 12/6/14 and the credit card was charged $21.96. A refund in the amount of $21.96 was credit to the card on 12/16/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 

Sincerely,

****** ***** *******************

 

1/2/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Regarding customer number ******** They keep billing me and I’ve sent emails and called them and no responses. Perhaps because I live in Canada they just ignore those long distance calls. I allowed someone to make this purchase on my credit card because 4 books for 4 dollars seemed like a great deal. You cannot log in to their website to cancel your membership either. You can sign up online but cannot cancel, all you can do is put a hold on the website. I live in Canada and they are shipping to a relatives address in the USA. Extremely disappointed I agree to the first charge for $3.96 but the next months I would like a refund for and my membership canceled. Only the first shipment has been received. Please resolve as soon as possible or I will have to file a dispute with my credit card provider.

Desired Settlement: I agree to first charge of $3.96 but not the next month for $18.96, because only the first shipment has been received.

Business Response:

*** ****** ** ****** *** ******** ** ***

 

Dear ***,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the ****** ********* of ******* *******. The order was placed on our Web Site, on November 18, 2014.The introductory package was shipped on 11/8/14 and the ****** **** ending in **** was charged $3.96. The first subsequent shipment was shipped on 12/7/14 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 12/29/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** *****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******

12/4/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Since November 2013 my debit card has been charged over $400 with unauthorized fees from this company. Upon calling their support line I was informed that in 2013 I was automatically signed into their membership program. I requested any and all information which showed my approval of joining said membership program. The customer rep could not provide me any such information. I was also informed that there have been books sent to an address. Customer rep could not confirm the address nor tracking numbers for any of the supposed shipments. So far this situation has resulted in fraud.

Desired Settlement: I have requested a full refund of $403.12 and was told that this would not be possible. I demand the refund from this company as I have not received any products or services.

Business Response:

November 24, 2014

 

***** ******* **** ****** **

*** ***** ** *****

 

Dear Ms. *******:

 

Your correspondence with Better Business Bureau office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

 

Our records indicate an order was placed online for the ********* ******* ******* one of our children’s book clubs. The order was placed through an offer made available on a third party site enrollments.***************************************************************** ** ******** ************** on November 21, 2014, at 9:24 P.M. on this date the online order form was properly completed, using the following information.

Billing info:

              ****** *******           *** * ******** ** **** ***           ****** ** *****           ******************

Shipping info:      

          ***** *******           ** ********* ** *** *           ***** ** *****

 

The introductory package was shipped on 11/25/13 and the ****** **** ending in **** was charged $5.95. We have since sent you 21 Subsequent shipments over the past 22 Months. Total charges were $403.12. Since this is over a long period of time I’ll need to start a fraud investigation with the ****** ****** **** ****** and see if they can help me find out what has happened to these packages since I have delivery confirmation that these packages have been delivered to the shipping address that was provided to us.

 

Please not this could take 4 – 6 weeks for the fraud investigation could be completed. I hope to get back to you with the results ASAP.

 

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 

Sincerely,

 

****** ***** ******************

11/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company charged my debit card when i never provided it to them. I contacted to inquire how they recieved my debit card number and was advised by 3 representatives(which i have call recordings of each conversation) that because my old card was set up as a reccuring debitthat they contacted my bank and my bank provided them with my new DEBIT card number. I called the bank on 4 sepreate occassions and spoke to 3 representatives and a supervisor and all advised that they CAN NOT LEGALLY or ETHICALLY provide any 3rd party my account information (call recording available as well) nor do they have access of my FULL DEBIT card number to provide to me either. I called this company again and asked for a supervisor I was given the number to *** ***** and left a message expressing an IMMEDIATE call back as i felt that they company was practicing illegalactivities to acquire information on members. I did not get a call back and when i called again i was hung up on. Now i cannot not find a way to cancel this membership and i dont feel safe because i feel they can get my card information again just as they did this time.

Desired Settlement: I want a full refund! I want to speak with someone in charge of this company and get an explanation of the tactics they use to get private information about their customers because at this point I feel that i need to take legal action on this company as i dont feel safe!!

Business Response: I spoke with Ms *****, 

I explained our payment process and refunded her card for the first subsequent shipment.
 
She agreed to return this shipment.
 

10/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I tried 4 or more times to process an order thru ******************************, upon completion I was given an error my card info was incorrect, I contacted my bank to ensure funds and verify information. I verified info only to be given same error. I pressed link at bottom of page which sends to you apparent parent company of ****************************/, i contacted customer service at both sites only to be given false statements and urged to buy other products. I was given a name of simply "***" and her title is ******** ** ******** *******, I tried several times and only got a voicemail, i left 2 msgs. I then tried to put my order thru with a cs rep only to be told that I cannot do that they do not handle the other websites orders( other being *********************). It makes no since that they would link to a company that cannot assist with ordering. I am very frustrated at the false advertising and the complete lack of customer service and accountability.

Desired Settlement: I would like them to have a properly functioning website, putting your cc info in repeatedly is a huge security threat and makes people feel uneasy, if it isnt working right then take it down. I have wasted too much time and I still don't have the books ordered for my son! I would love a letter, phone call or apology, and if they wish to make it right they can contact me personally to do so. I doubt they will.

Business Response:

September 24, 2014

 **** * ********

***** ******** ****

*** ******* ** *****

Dear Ms. ********

Your correspondence with the Better Business Bureau has been forwarded to my attention. We apologize for any misunderstanding or inconvenience you experienced and hope that we can provide some information to clarify and resolve this matter.

We use a third party vendor to verify the credit card information. We don’t store any credit card details so I wouldn’t be able to verify why your credit card was declined.

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at **************, Monday – Friday, 8:00 a.m. to 4:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely:

 ****** *****

*******************

10/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent the following email to this company April/2014:Account number *************I have returned unopened packages of shipments from 12/6/14, 2/2/14, 2/23/14, 3/7/14, and 4/6/14 have not received any refund for these orders. The shipment for 12/6 is showing as returned however the rest of them are not and I also did not receive any refund on it.. Therefore there are 5 orders that have been returned that I need a refund for.In which they responded:From: Early Moments Customer Care ***************************** To: 'J**** ************' s********************* Subject: RE: Items have not been refunded Sent: Fri, Apr 18, 2014 7:03:37 PM Dear *** *****,Thank you for your recent communication. I apologize for any inconvenience and unfortunately we have not received the packages back to issue the refunds. We do not recommend just refusing the package just for this issue. I do not see where you had let us know and obtained the RA# needed for return. The return process may take up to 30 days from when the books are received back.I will process the refund for the package that we did receive for right now. Please allow 24-48 business hours for the credit to post to your account.Of course, if you have any further questions, just reply to this email and I would be happy to assist you.Sincerely,**** *************** ************************************ They further sent me another email to call to discuss the situation and at this point I have not received any further shipments for my son nor have I heard from them. As stated in the emails, I was due a refund for over 5 months which they did not refund until I emailed about it. The other packages were went back exactly the same way from my PO as a refused package and they are stating they did not receive them so they cannot process a refund. I certainly do not trust them nor ignore the fact they owe me for 4 returns at around $19-21 per shipment which I still have not received.

Desired Settlement: I just want refunds for the orders I returned. I am absolutely in agreement with paying for things that I buy, but I will not pay for things I did not buy!! I just wanted my son to have books! They are taking advantage of having people's credit card info!

Business Response:

October 3, 2014

 

Better Business Bureau

******* *******

**** *** ******

********* ** *****

Re:  Case No. ********:

Dear Ms. *******: ***** ************

This letter is in response to your recent correspondence regarding Ms. ************** ***** ******* **********.

************* ******* *********** **** is a publishing company which creates a variety of products; however, we do not have any ***** ******* collections.

A search of our records confirms that ***** ************ is not enrolled in any of our collections.

If I can be of further assistance, you may contact me at ###-###-####.

Sincerely,

***** ****    

******** ** ******** *******

cc:        ***** ************ 
             ** ******** **
             ******** **  *****

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: It was sent to the incorrect business.  My complaint was to go to ***** ******* ** *** ***** ***** ************** ** **********Why was it sent to  ************* ******* *********** *** ** *** ***** ***** ************* * ** *****??? Can this complaint please be submitted to the correct business?

Regards,

***** ************








Business Response: I spoke with *****, today We have not received the books back at our warehouse as of today 10/16/14.

I have refunded her the money she has paid for these shipments and cleared her account.
 
I Believe she is satisfied 
 
 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did in fact however return the shipments in their own originally shipped condition. I am pleased to receive my refunds.

Sincerely,

***** ************

10/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have ordered books from this "company" and only needed to pay shipping which was $4.99. They have issued another transaction without my authorization for another subscription of books that I did not order and failed to notify me in any matter that this action will be made. I have made numerous attempts of calling to fix this but there has been no answer.

Desired Settlement: I would like for them to refund me the money and cancel any type of order that they will try to make in the future. I would also like for them to delete my credit info in their system as well.

Business Response:

August 28, 2014

 ***** ******

**** * **** **

******** ** *****

Dear *****,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the **** ******** *******. The order was placed on our Web Site, on August 8, 2014.The introductory package was shipped on 8/9/14 and the **** card ending in **** was charged $4.99. The first subsequent shipment was shipped on 8/27/14 and the credit card was charged $19.94. A refund in the amount of $19.94 was credit to the card on 8/28/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** *****

*******************

9/22/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: the keep billing me Iv sent them emails everytime they have billed me I agreed to the first payment of 4.20 then next three months they charged me 07/14/2014**** *** ** ***** ***** ###-###-#### ** ********$4.2007/21/2014**** *** ** ********* ***###-###-#### ** ********$20.08************** *** ** ********* ***###-###-#### CT ********$20.1408/21/2014**** *** ** ********* *** $20.14they have not replied to any email replys. Iv had to cancle my debit card and get a new card number to stop payment. My bank is contesting the payment's with them..

Desired Settlement: do whats right

Business Response:

Dear *****

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the *** ***** * *** ******* ** ******* ********. The order was placed through a third parties Web Site, on July 14, 2014.The introductory package was shipped on 7/14/14 and the **** card ending in **** was charged $4.20.The first subsequent shipment was shipped on 8/2/14 and the credit card was charged $20.14. A refund in the amount of $20.14 was credit to the card on 8/21/14.

The account number ************* is for the ****** ********* ***** ** ******* *******. The order was through a third parties Web Site, on July 1, 2014.The introductory package was shipped on 7/1/14 and the **** card ending in **** was charged $1.00.The first subsequent shipment was shipped on 7/19/14 and the credit card was charged $20.14. The 2nd Subsequent shipment was shipped on 8/20/14 and the card was charge $20.14. A refund in the amount of $40.28 was credit to the card on 8/21/14.

Please be assured that both accounts have been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** *****

*******************

8/21/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is a complete scam. Unfortunately, they prey on individuals that are trying to help their children with a fundamental skill, reading. I got an e-mail from this company to order some books for a total of $3.99. I thought it was too good to be true, but noticed **** ******** and figured it must be a legitimate company. I went ahead and ordered my books and received a lovely small package in the mail a few days later. Then, another package showed up and every two weeks I got more packages. I went online after the first additional shipment was made to cancel my membership and found that you could not cancel your membership, you could only pause your membership. I did find a number under their FAQ page to cancel membership, but of course, no one answers. I called and it just rings and rings. I called two different numbers and no answers from either number. As the weeks went on, I kept getting no answer and kept getting more packages in the mail. The charges just keep coming. I am so upset. I was told I didn't read the fine print and shouldn't of checked the box to accept everything. I didn't accept books every two weeks. I was expecting to get one shipment, one time, for $3.95. Instead, I got hit with a ton of random charges and more books than my 10 month old ever needs.

Desired Settlement: I would like a refund of the following charges.May 21 - 19.94June 11 - 19.94July 2 - 19.94July 11 - 18.94I was charged my initial order on May 2nd for $3.95 and am not disputing that charge at all. Please seek justice and help out a parent who doesn't have the time or money for all of this. I see now that other parents have been misled by this website, but it's too late. I've already eben scammed.

Business Response:

July 22, 2014

***** ******** **** **** *** ******** ** *****

Dear *****,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the **** ******** Program. The order was placed on a third party Web Site, on May 1, 2014.The introductory package was shipped on 5/2/14 and the Visa card ending in 2820 was charged $3.95. The first subsequent shipment was shipped on 5/20/14 and the credit card was charged $19.94. The 2nd Subsequent shipment was shipped on 6/10/14 and the card was charge $19.94. The 3rd subsequent shipment was shipped on 7/1/14 and the card was charged $19.94. A refund in the amount of $59.82 was credit to the card on 7/21/14.

Account number ************* is for the **** ******** Supplement Program, which was a supplement to the **** ********. My First Books of Letters preview letter was shipped on 6/12/14 and the shipment was shipped on 7/10/14 for $18.94 and the card was charged $18.94. A refund in the amount of $18.94 was credit to the card on 7/21/14

Please be assured that the accounts have been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** *****

Pregan@sandviks.com

8/21/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I enrolled with the service on 7/9/14 to receive a promotional package of discounted books and join the program. It is 8/18/14 and I have yet to receive it. I have called the customer service department as well as had multiple email correspondences with customer service. I was told it was returned on 7/21/14 which I don't believe to be true. I think it was never sent. It was supposed reshipped on 7/23/14 and after not receiving it again I've been told it takes 3 weeks which is is now past. In the meantime an order was shipped on 7/30/14 and received on 8/11/14. I've now been charged again for another shipment in the program prior to the first/discounted one being resolved. As a shipment successfully made it to my house I don't think there is an issue on my end. While awaiting this shipment I've received numerous shipments including one from the ** placed after this one. I feel the service was very poor and an alternative method of shipping (higher priority) could have been used prior to getting to this point.

Desired Settlement: I would like a refund for all shipments and the cancellation of my account which I am proceeding with through means of their website. I have received 1 order (3 books) and believe the hassle of this program and trying to track it down is justification for the $15.00 of books received thus far.

Business Response:

August 19, 2014

***** ******** **** *** ***** ** ***** ****** ** *****

 

Dear *****,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the *** ***** & His Friends Program. The order was placed on our Web Site, on July 8, 2014.The introductory package was shipped on 7/9/14 and the **** card ending in **** was charged $12.47. On 7/21/14 this shipment was received back at our warehouse on 7/21/14. On 7/22/14 a reshipment was requested. This shipment left our warehouse on 7/25/14 here is the **** tracking number for this shipment **********************.The first subsequent shipment was shipped on 7/27/14 and the credit card was charged $18.96. The 2nd Subsequent shipment was shipped on 8/17/14 and the card was charge $18.96. A refund in the amount of $50.39 was credit to the card on 8/19/14.

I’m very sorry to hear that you did not receive the welcome package. It appears that the package has become lost in the mail

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** ***** *******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  However, the name of the program they referenced is not one I was subscribed to.  I was enrolled in the Disney Wonderful World of Reading program not *** *****.  

Sincerely,

***** ********

8/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is the biggest scam! I signed up because they said they would send a free trial book. No credit card, no social security number, nothing personal really. They asked for my name and address and that was all. A little later I received a small package of books with no invoice or anything, so I assumed that was the free set of books. A month later I received another package of books, this time with an invoice of $40! How is it that 3 Dr.Seuss books cost $40!! I called only to wait on the phone for 45 minutes and then get disconnected unexpectedly. I called back the next day and finally talked to someone. I told them to cancel my account, they told me they couldn't because they had already shipped another package THAT I NEVER ORDERED! So after a few minutes of bickering, I told them to just cancel my account, as in after this package to stop sending me things. So, I paid the $40. Then, I got an email saying I owed ANOTHER $40!! I called yet again with no help. This is an unresolved problem, but they need to be stopped! I'm a young mother just trying to get by and all I wanted was a "free" book that they offered. This is terrible! If someone wanted to really be mean to someone, they could easily sign them up for this with just a name and that person would be stuck paying $12 for every book this company sends!

Desired Settlement: I would really like a refund, but I would like this company shut down so it doesn't happen to other mothers.

Business Response:

July 17, 2014

R***** * *** ***** **** * ***** ** ****** **** ** *****

Dear *** *** *****

Your correspondence with the Better Business Bureau has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 I apologize for any confusion regarding our book club program. I would like to speak to you personaly about the two accounts you had with us and see if there is anything further I can do to help clarify any further misunderstanding.

 

Thank you for giving us the opportunity to respond to your concern. Please contact me toll- free at 1-###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely:

 

Sincerely,

****** ***** *******************

8/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I am writing a complaint because I saw one of their advertisement for the *** ***** ***** which were 8 books for $8.94. They advertise "No Commitment, No Hidden fees, 100% Satisfaction Guaranteed!" That is absolutely false advertisement. Little did I know I checked my credit card statements later that there is an charge on my credit card. "****** ********* ***** ************ **" I was happy with my purchase of $8.94 on 5/24/14, an one time purchase not a reoccurring charge that I did not ask for. So I did some research and found that I was not the only one that had this same issue. I never agreed to any further charges or purchases for any books. I sent customer service an e-mail, advised them of the unauthorized charged and to cancel any subscription or further charges. Customer service was able to cancel my account #******* but totally ignored my inquires of the two unauthorized charges of $18.96 on 7/12/14 and 6/15/14. In the e-mail it has stated that if I had any further questions to reply back to the e-mail. I did so and have yet to received a response.

Desired Settlement: All I want is my money back for the two unauthorized charges of $18.96, total of $37.92 and any account of mine to be deleted as well as my credit card info to be removed from their database. It is not worth anyone's time that they would have to go thru this hassle. Thank you.

Business Response:

July 31, 2014

****** ***** **** * ************ *** ****** ** *****

Dear ******,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the Dr. Seuss & His Friends Program. The order was placed on a third party Web Site, on May 27, 2014.The introductory package was shipped on 5/28/14 and the **** card ending in **** was charged $8.94. The first subsequent shipment was shipped on 6/15/14 and the credit card was charged $18.96. The 2nd Subsequent shipment was shipped on 7/6/14 and the card was charge $18.96. A refund in the amount of $37.92 was credit to the card on 7/31/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** ***** *******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

7/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I saw one of their advertisement for the *** ***** books which were 8 books for $8.94. They advertise "No Commitment, No Hidden fees, 100% Satisfaction Guaranteed!" That is absolutely false advertisement. They charge your account every 3 months and don't notify you at all, no email, no phone call, nothing at all until your bank account is charged. So you are in a commitment when you don't want to be and there are hidden fees since you are not aware of the charge. I saw our bank account charged $18.96 overnight, so I immediately called them. I spoke with ***** who was very rude and claimed to be a supervisor. I informed him I wanted to stop the order and get our money back. He said he wasn't able to do that since the order was already shipped. I than asked him the tracking number and he stated that they don't have one for the shipping method they used for ***. I called him out because 1) they didn't inform me that there was going to be a charge or that they charged the account. There should be some type of notification. 2) *** does NOT ship any packages without a tracking # regardless of the shipping method. 3) he claimed to be the supervisor yet he argued with me and would talk over me, not letting me finish my sentences. Therefore they are not 100% satisfaction guaranteed. ***** is very rude for being a "supervisor" so I hung up and called again in hopes to speak with someone else. When I called back some lady answered and he was right there to take the phone call. I asked for the supervisor and yet he took the call. There is someone always superior than a "supervisor" yet he's the only one available? Where is the General Manager, CEO, headquarters? I plan to take further action with ALL parties involved! Since they don't have a phone number for headquarters nor do they have actual management in this company that I can speak to, I'm forced to write a complaint to get customer satisfaction, get my money back and insure there are no longer any charges to my account.

Desired Settlement: I don't care to know the breakdown of the account history, obviously I can see it in my account and don't need your reply to indicate it, like other complaints. I just want to make sure you are aware that all I want is my money back and delete my account to avoid this company and it's hassle.

Business Response:

July 17, 2014

******** ********* **** * *** ** ********* ** *****

Dear *** *********

Your correspondence with the Better Business Bureau has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

Account number ************ is for the *** ***** & His Friends Program, the order was placed through the internet on March 5, 2014.The introductory package was shipped on 3/6/14 and the credit card was charged $8.94. The 1st subsequent shipment was shipped on 7/9/14 and the credit card was charged $18.96. The credit card was refunded $18.96 on 7/11/14.

I have made sure that your account is canceled without any balance. I appreciate that you noted the name of the telephone customer service representative who was rude to you during your call. I have contacted his manager and he will be spoken to and put on notice. It is important that our customers receive quality service and I’m truly sorry that you did not receive the high level of service we pride ourselves on providing.

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

****** ***** *******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********

6/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company advertises 4 books for $3.95 and free shipping with no commitments. I signed up for 3.95, but now they have charged my account an additional $19.94. I never agreed to say yes to a recurring fee and books to be sent to me. Their advertising is extremely deceiving as it states there is no obligation to pay, yet they charge your account and you find out later that it is a membership. The ad even states No Hidden Fees! It is a total scam.

Desired Settlement: I would like them to refund $19.94 charged on my account after the initial $3.95 was paid.

Business Response:

May 20, 2014

Catherine Kuemple

1277 Sweet Gum Dr

Kyle TX 78640

 

Dear Catherine,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the Baby Einstein Program. The order was placed through an offer made available on a third party web site, on April 25,

2014. The introductory package was shipped on 4/26/14 and the Visa card ending in 3813 was charged $3.96.The first subsequent shipment was shipped on 5/15/14 and the credit card was charged $19.94. A refund in the amount of $23.89 was credit to the card on 5/20/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

 

Pamela Regan

Pregan@sandviks.com

6/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I found a flyer in my mail for their books. After reviewing the flyer which mentioned no commitments, I went to their site and purchased 7 books for ~$14. I have saved a copy of the website confirmation, and I have a copy of the email confirmation from the order. Neither of them mention a subscription service of any kind. Yet, I get a shipment I did NOT ASK FOR in the mail today and I was already charged. This is not acceptable. Is this even LEGAL? I searched for "Early Moments Scam" in Google and the ENTIRE first page of results are complaints about this company doing the same thing to other people. How exactly is this company rated A+ on the BBB?

Desired Settlement: I would like a $20.10 refund for the shipment I did not ask for. In addition to that, I would also like their grade lowered from an A+. No business that's continuously rips people off over YEARS should be rated A+, or is the BBB just useless anymore?

Business Response:

April 28, 2014

John E Chopan

404 Trumbull Ct

Newtown PA 018940

ear John,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number 18*********** is for the Dr Seuss & His Friends Reading Program. The order was placed through our website, on March 23, 2014.The introductory package was shipped on 3/24/14 and the Discovery card ending in 1861 was charged $14.24. The first subsequent shipment was shipped on 4/11/14 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 4/28/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

Pregan@sandviks.com

5/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They scam you into their monthly billing services after you order with them for the first time. You have no knowledge of a subscription after you buy their childrens books for the first time, then they keep sending you books and billing you without any online notification of receipt. Then they turn around and say it's "in the terms and services" agreement that no one reads. If I were to prove intent of not notifying a customer of a subscription through a lawsuit with them, they would lose.

Desired Settlement: I am sending back all the books and believe I deserve a refund for this nightmare.

Business Response:

May 27, 2014

Sam Fung

1432 Forest Glen Dr Apt 62

Hacienda Heights CA 91745-7008

Dear Sam,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the Disney Wonderful World of Reading Program. The order was placed on a third party web site, on February 26, 2014.The introductory package was shipped on 2/26/14 and the Discovery card ending in 4427 was charged $3.96. The first subsequent shipment was shipped on 3/16/14 and the credit card was charged $18.96. The 2nd Subsequent shipment was shipped on 4/6/14 and the card was charge $18.96. The 3rd subsequent shipment was shipped on 4/27/14 and the card was charged $18.96.

The 4th Subsequent shipment was shipped on 5/9/14 and the card was charged $18.93. The 5th subsequent shipment was shipped on 5/15/14 and the card was charged $18.96. A refund in the amount of $94.80 was credit to the card on 5/27/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

Pregan@sandviks.com

Consumer Response:  
Better Business Bureau:

I will post this method of resolution all over the internet because MANY people are having the same issue with this company and others like this.  This should not be an acceptable business practice anywhere in the United States.

 
But as for me, I have reviewed the response made by the business in reference to complaint ID 10064490, and find that this resolution is satisfactory to me.
 
Thank you.

Sincerely,

Sam Fung

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for Early Moments' Disney books. The terms of the agreement were that after the initial shipment of books I paid for, I would receive an email stating when other books would be shipped, and that my credit card will be charged at least 5 days in advance. They shipped 3 books to me on 4-25-2014, and charged my account without ever giving me advanced notice. I then received an email on 5-8-2014 that they were going to send another 3 books and charge my account on 5-16-2016. I promptly cancelled the shipment and called customer service. I started to explain what happened, and before I was finished the customer service rep (***********) rudely interrupted me stating that I was notified by email, and that they always notify their customers beforehand. I disagreed with him stating that I had not been contacted, and again he interrupted me stating that they always send notice. At that point I asked him to cancel my membership, which he promptly did.

Desired Settlement: I want to be refunded the price of the books ($14.97), shipping ($3.99), and return shipping ($5.00) for a total of $23.96. I was never notified of the charges or shipment, and I should not have to pay to return it for a full refund.

Business Response:

May 15, 2014

Jason Kinder

1041 Lucille Dr

Lexington KY 40511

Dear Jason,

Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number ************* is for the Dr Seuss & His Friends Reading Program. The order was placed through our website, on April 5, 2014.The introductory package was shipped on 4/7/14 and the Visa card ending in 5916 was charged $3.96.The first subsequent shipment was shipped on 4/25/14 and the credit card was charged $18.96. A refund in the amount of $18.96 and $5.00 was credit to the card on 5/15/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

Pregan@sandviks.com

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10050715, and find that this resolution is satisfactory to me. I am sorry we had a miscommunication, and I appreciate your quick response and resolution. 

Sincerely,

Jason Kinder

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Keep receiving emails from a **** ******* stating some children's books I ordered are being shipped. I have replied several times, that I do not know how they have my name and email, but I did not place an order for children's books. Have no small children in house. They keep replying thank you for your order. I think it may be a scam with stolen credit or debit cards. My cards were involved in the Target data breach.

Desired Settlement: I do not want to receive any books or emails from this company. No orders were placed.

Business Response:

October 27, 2014

 

Megan King

205 Emerald Crest Court

Youngsville NC 27596

 

 

Dear Megan,

 

Your correspondence with the Better Business Bureau Office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

 

Our records indicate an order was placed online for the Dr. Seuss & His Friends Program one of our children’s book clubs. The order was placed through an offer made available on a third party web site. IP Address 75.189.240.43, on March 18, 2014 at 1:03 P.M., on this date the online order form was properly completed, using the following information.

 

Megan King

*** ******* ***** ** *********** ** **********

Phone ###-###-####

mking005@nc.rr.com

 

The introductory shipment was shipped on 2/20/14 and the Visa card ending in 8338 was charged $5.95. The credit card was refunded $5.95 on 3/27/14.

 

We are very sorry to learn this was not a valid order. Please be assured your account has been canceled, reflecting a zero balance.

 

You should no longer receive any E-mails from Early Moments.

 

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

 

Sincerely,

 

Pamela Regan

Pregan@sandviks.com

Consumer Response:  
Complaint: 9985900

I am rejecting this response because:I did not place this order, nor do I want or. Need children's books.
That IP address originates in a different zipcode from me, I do not have a credit card with those last 4 numbers? How would my name match?
Sincerely,

Megan King

3/14/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: This company advertises 4 books for $4 and free shipping with no commitments. I signed up for the 4 books for $4 and received them and they were a handful of pages and I didn't bother complaining for $4... but now they have charged my account an additional $18 and change and are sending me3 of their horrible quality books. I did not say yes to a reoccuring fee and books to be sent to me. I wouldn't even pay $4 for 4 of them again... not they are charging over $18 for 3 with my consent. I tried to login and cancel, and you can not do so online, you have to call and no one answers. I will be reporting them as fraud to my bank on Monday. This is such a scam. I do not know how this company sleeps at night! PLEASE BE CARFUL, website is ****************

Desired Settlement: I would like them to refund 100% of the money recently charged on my account for the shipment that will ship in march. I will deal with the $4 as a lesson learned. I want them to withdraw the March shipment as well. I do not need more clutter. Their books are horrible, barely worthy of my garbage pail!

Business Response: February 10, 2014 ******* ******* ** ******* **** *** ****** MA 01801-2461 Dear ******** Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. The account number 187935085-217 is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party, on January 21, 2014.The introductory package was shipped on 1/22/14 and the Visa card ending in 3010 was charged $3.96. The first subsequent shipment was shipped on 2/09/13 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 2/10/14. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, Pamela Regan Pregan@sandviks.com

1/30/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I initially ordered the $5.95 set of books for my 2 year old in November. I was okay paying that price only. I was charged again on 12/9/13 for $20.96. I then was charged twice in January, $18.96 on 01/19/14 and $20.96 on 01/17/14 in the matter of two days!. That is a total of charges for $60.88 which is absolutely upsurd. When I made the first call on 01/20 the representative informed me that my order ans subscription was canceled. I never recall subscribing to a book club. Upon my call I advised to cancel my subscription and the representative informed me that I had to send the books back in order to receive a full refund. She then explains to me that I am responsible for the return shipment fees. She also told me that there were two additional shipments en route which could not be stopped, so I would ALSO have to pay for that additional shipping costs to return the books that I havent even received. The representative proceeded with the address to return the books. This call with the representative made it seem as though I knew that these books were being charged to my account. The website where I ordered from says 100% satisfaction guaranteed, no hidden fees, and no commitment. I feel scammed and lied to from your company. My husband then made a phone call to yout company where he was informed of the same thing about returning the books. The rep representative that he was speaking to hung up on my husband. The information on your website is misleading and to charge your customers to pay for a return is absolutely unheard of from any company that cares about their subscribers. I want a full refund of $60.88 and I will return these books if your company pays for the shipping costs to return.

Desired Settlement: I want a full refund of $60.88 refunded to my debit card.

Business Response: Dear Bernadette, Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. The account number 1************ is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on earlymoments.com, on November 10, 2013.The introductory package was shipped on 11/11/13 and the Visa card ending in **** was charged $5.95. The first subsequent shipment was shipped on 12/08/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 12/29/13 and the credit card was charged $18.96. The Free Preview Announcement for Horton Hatches an Egg and Horton Hears a Who was sent on 12/20/13. The shipment was shipped on 1/17/14 the card was charged $20.96. The Third subsequent shipment was shipped on 1/19/14 the card was charged $18.86. A refund in the amount of $77.84 was credit to the card on 1/21/14. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, Pamela Regan ***************.com

1/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had paid my account in full and cancelled my account with early moments back in November 2013.Today I received a notice from NSA collection agency that my bill was unpaid.I was shocked and immediately called early moments and received the automated services.i paid the bill, $32.92. I decided I better check my bank account. I found that on 11/26/13 they were issued a check and paid in full $32.92.So, now they owe me money and I also have to worry about my credit score.Just to let you know, I did file a complaint on the NSA also. I think they both have caused me problems that need to be corrected.

Desired Settlement: I would like my money refunded and my credit rating to not be effected by their terrible over sight.

Business Response: I spoke with Jennifer the payment in November was applied to another account. Both accounts now have a zero balance. I'll be sending a refund check is the amount of $32.92 Thank you Pam

Business Response: January 16, 2014 Jennifer Auxier ** ** *** *** ******** ** ***** Dear Ms. Auxier, Your correspondence with the Better Business Bureau has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. We have confirmed that the billing statement you received from ***** ***** ****** in December, 2013 for account number ************** The Lorax and Oh the Places You’ll Go was sent to you prior to the account being updated. Please be assured that your account has been closed and reflects a zero balance. No information is being reported to any credit bureau in your name and there will be no negative impact on your credit rating. Thank you for giving us the opportunity to respond to your concern. We apologize for any misunderstanding and regret that your prior dealings with customer service representatives failed to resolve the issue Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you Sincerely: Pamela Regan Pregan@sandviks.com

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

Jennifer Auxier

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Scammed into membership and charged multiple times for multiple orders.

Desired Settlement: Charged $18.96 twice. First time went un-noticed and second time I caught the transaction and called them and canceled membership. I request a refund for both $18.96 charges.

Business Response: December 2, 2013 Ryan Naylor 7 Lawndale Ave Asheville NC 28804 Dear Ryan, Your correspondence with the Better Business Bureau office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. The account number ************* is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party site, on October 16, 2013.The introductory package was shipped on 10/17/13 and the Visa card ending in **** was charged $5.95. The first subsequent shipment was shipped on 11/10/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 12/1/13 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 12/2/13. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, Pamela Regan *******sandviks.com

11/12/2013 Billing/Collection Issues | Complaint Details Unavailable
10/25/2013 Problems with Product/Service | Complaint Details Unavailable
10/18/2013 Billing/Collection Issues | Complaint Details Unavailable
9/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went online a couple of months ago and filled out a survey to win an I-Pad 2 from this company the catch was if you ordered 2 of their book promos ( one was Disney and the other Dr. Seuss)they would sent you the I-Pad. I followed all the instructions and paid $8.95 for each order of books which totaled $17.90 including shipping. So a few weeks go by and NO I-PAD 2 but I did have a large charge on my bank account of $43.80 X2 within one month. I received 7 books but it never said that I had joined a book club. So i went online to cancel my membership but the website didn't let me so I had to call and wait on hold for 45 minutes. So now in order to receive any of my money back I have to send back the books at my own expense. This company is using false advertizing to bring in customers. Please help!!! Product_Or_Service: books Account_Number: disney-XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the I-PAD 2 and a refund for the inconvenience in which this company uses false advertizement to bring in customers...

Business Response: Business Response /* (1000, 13, 2013/09/03) */ September 3, 2013 **** Gonzalez Chao 4504 SW 131st Ave Miami FL XXXXX Dear ****, Your correspondence with the Better Business Bureau office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. Our records indicate two orders were placed online for the Dr. Seuss & His Friends Program and Disney Wonderful World of Reading. The orders were placed through an offer made available on a third party web site ttp://hotgiftsnow.com/rd_p?p=XXXXXX&t=XXXXXon April 25, 2013. The account number XXXXXXXXX-XXX is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party site, on April 25, 2013.The introductory package was shipped on 4/25/13 and the Visa card ending in 2553 was charged $8.99. The first subsequent shipment was shipped on 5/13/13 and the credit card was charged $24.95. The second subsequent shipment was shipped on 6/9/13 and the credit card was charged $24.95. A refund in the amount of $49.90 was credit to the card on 6/13/13. The account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through an offer made available on a third party site, on April 25, 2013.The introductory package was shipped on 4/25/13 and the Visa card ending in 2553 was charged $8.99. The first subsequent shipment was shipped on 5/19/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 6/9/13 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 6/13/13. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Please make direct contact with the company that extended the free I-pad offer to you. They can be reached at http://hotgiftsnow.com/info.htm?tp=con&user_gift_id=&promo_name=4488name&gift=&catalog_id=XXXXX Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ***** ******@sandviks.com Consumer Response /* (-5, 16, 2013/09/05) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

8/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made a ONE TIME purchase with this company and now they have charged my account for a total of $18.97 which I did NOT authorize. Apparently when they have your debit card information, that gives them full range of your money. I did NOT sign anything that authorized them to have future access to my debit card nor did I sign up for any sort of recurring charge. Not to mention, I don't even have the books I'm being charged for.I have sent them an e-mail (as it's Sunday), I have given them a 0-star recommendation on their Facebook page (as this has happened with other people as well) and I will be calling them tomorrow morning. Product_Or_Service: Children's books

Desired Settlement: DesiredSettlementID: Refund I want my $18.97 back and I want the account closed. I want nothing more to do with Early Moments. EVER.

Business Response: Business Response /* (1000, 5, 2013/08/12) */ Ms. *******, Was refunded $5.95 and $18.96 on 8/6/13 This case has been resolved.

8/8/2013 Billing/Collection Issues
8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have registered and ordered Dr. Seuss and Disney books from Early Moments. I had froze my account as to not recieve the next shipment and regardless of this I recieved a Disney book order. I didn't open the books and set them aside. I later recieved a bill from the company and set it aside to call them. Given a few months went by before I called, but when I did they were difficult to deal with. I first found out that even though I had an account with early moments, there were multiple accounts under my name and I was somehow to have known this. I disputed the latest delivery telling them my account was on hold and they said, 'well one account is, but your other one is notb'. There is only one login on their website, so how was I supposed to know that I had multiple accounts? I used the same login when I ordered both orders. The company refused to listen to me and told me it was my own fault that I was not more proactive and maybe I should learn to do so. I declared that they should be more transparent about multiple accounts being under one persons name and list the accounts when logging in. I felt they were crooked and arrange the accounts to be hidden so you continue to recieve shipments and charges you do not want. I asked for them to let me return the latest order and I would continue to keep my account and order from them. They refused to do so and I cancelled my account and now want to be sure everyone understands their unethical business practices.

Desired Settlement: DesiredSettlementID: Refund All I want is the opportunity to return my order and not be charged.

Business Response: Business Response /* (1000, 5, 2013/07/26) */ July 26, 2013 ***** ****** XXXX XXth Lubbock Tx XXXXX Dear Ms. ****** Your correspondence with the Better Business Bureau has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. Account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through the internet on March 26, 2013. We shipped the Welcome package on 3/26/13 for $4.99. The first subsequent package shipped on 4/26/13 for $18.96. We have no record of receiving any shipments back in our warehouse: therefore we continued to send statements reflecting a balance. Please be assured your account has been canceled, reflecting a zero balance. There will be no derogatory information reported to any credit bureau in your name. We also removed all information from our solicitation lists. Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll-free at X-XXX-XXX-XXXX, Monday-Friday, 8:00 A.M to 5:00 P.M. Easter Standard Time. I will be happy to assist you. Sincerely, ****** ***** ******@sandviks.com

8/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Early Moments kept sending us bills and we kept paying them. Even after cancellation we kept getting bills. We overpaid by $ 59.86 and Early Moments said the would refund us on May 2, 2013. We rec'd check for incorrect name **** ******** not ***** *********. Called them on June 2, 2013 for the first time about this issue to say the check is incorrectly named. Early Moments said the would send out one with the proper name on it. Called yesterday 7/23/2013 to say I never rec'd the correct check. Early Moments Now is demanding me to send back check, so they aren't charged a voiding fee. Which doesn't make sense to me since, I can't cash it anyway. Now I am nervous if I send back the check than I will never receive this money $59.86. Made a copy of the check and will send back in tomorrows mail. I spoke with Ms. *** ****** XXX-XXX-XXXX x-312 was the person handling this. Please help me get my refund back of $ 59.86 that I over paid, since we kept getting billed. Thank you for all your help! Product_Or_Service: Book Dr. Sesus Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Refund Send a check $ 59.86 made to the adult ***** ************ **** (my son's name) ******** (my street) There is no **** ********!!

Business Response: Business Response /* (1000, 5, 2013/07/25) */ I spoke with *****, As soon as she returns the refund check that was sent to her in the wrong name I will reissue her a new refund check with the correct name and I will also refund her the postage cost of returning the check to me.

7/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There was an advertisement in a local magazine for what looked like a great deal- five Dr.Seuss books and a mini Dr. Seuss book bag for $5.95. The coupon clearly states no other obligations, no strings attached, etc. So I signed up, received the merchandise and I thought that was that. The next month my credit card was charged $19.80 and another package of books arrived. I was confused, so I called customer service and they explained to me that by signing up for the first deal, I entered into a monthly book club. I accepted that I made a dumb mistake and should have read all of that fine print that nobody actually reads, and cancelled my membership. A month later, I see a charge for around $20 again. I called, this time I was pretty upset. I told them I had cancelled my membership last month. Well they explained that I had only cancelled my MONTHLY membership not my YEARLY membership. So, I was pretty angry to discover this information. I cancelled my yearly membership and asked for a refund. They refunded half of the money. I later received another bill, this time a paper bill, not a charge to my credit card. I was supposed to get a return label so that I could return this most recent book and not pay the bill. I have not received the label but I have received notices that I need to pay my bill. I am just sick of this company and hope that no one else has to experience this inconvenience. Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to send me the return label for the most recent package and take me off any and ALL monthly/ daily/ yearly/ whatever memberships they have. I want no part in it.

Business Response: Business Response /* (1000, 5, 2013/07/18) */ I spoke with ***** on 7/18/13 and this issue has been resolved.

7/8/2013 Advertising/Sales Issues
7/5/2013 Billing/Collection Issues
6/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I made a one time Dr. Seuss book order, a $4.99 + tax, from their online ad using my debit card. A few weeks later, I was charged $18.96 that was unauthorized.I did call the company telling them that I never signed up for monthly book delivery, but they claim that it was in fineprint. Something as important as being signing up for an almost $20 monthly program should not be hidden somewhere in the fineprint. It should be in the main ad that is visible to the consumer.

Desired Settlement: DesiredSettlementID: Refund I would like a refund of the $18.96 and that they change their ad to include that consumers will be signed up for a monthly book delivery program in BIG letters.The below website has numerous complaints with the same issue.http://www.complaintsboard.com/complaints/early-moments-montoursville-pennsylvania-cXXXXXX.html?page=2

Business Response: Business Response /* (1000, 5, 2013/06/18) */ June 18, 2013 *** ***** 247 Jansen Ct Lincoln CA XXXXX Dear *** *****. Your correspondence with the Better Business Bureau office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. Our records confirm one order was placed online for the Beginning Readers Program. The order was placed through an offer made available on a third party site, on May 20, 2013.The introductory package was shipped on 5/20/13 and the Visa card ending in 5768 was charged $8.95. The first subsequent shipment was shipped on 6/16/13 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 6/18/12. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ***** ******@sandviks.com

6/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i purchased 5 books in March with a payment of 3.95 which we agreed on. Every since an amount of 18.90 has being taken without knowledge n authority i am knowledgable of only the first payment of approximately 3.95 and is ok with that withdrawal. however i am not satisficed with that other that has being withdrawing placing my account in a overdraft state. please urgently look into this matter and give me a favourably reponsed. i thought this was a finaly sale payment.

Desired Settlement: i would like a refund on the monies taken from my account and no more future withdrawals. thank you

Business Response: Business Response /* (1000, 5, 2013/06/11) */ June 11, 2013 Ms. ***** ******** **** N ******** *** ***** ** XXXXX Dear Ms. ********. Your correspondence with the Better Business Bureau office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter. Our records confirm two accounts under the name ********. The information for each account is as follows. The account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through an offer made available on a third party site, on March 19, 2013.The introductory package was shipped on 3/20/13 and the Visa card ending in 2297 was charged $3.96. The first subsequent shipment was shipped on 4/24/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 5/19/13 and the credit card was charged $18.96. The third subsequent shipment shipped on June 9, 2013 and the card was charged $18.96. A refund in the amount of $56.88 was credit to the card on 6/11/13. Account number XXXXXXXXX-XXX is for the Disney Year Book, which was a supplement to the Disney Wonderful World of Reading Program. The 2013 Disney Year book was shipped and paid for on June 9, 2013 in the amount of $18.94. A Refund in the amount of $18.94 was credit to the card on 6/11/13. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ***** ******@sandviks.com

5/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email from Deals for Mommy with this link:The company website https://enrollments.earlymoments.com/babyeinstein-595-pk7.aspx?vc=PMG1&pc=EPMGANadvertises that you get a collection of Baby Einstein stuff for just $5.95! "Join now and get all of this for $5.95! Shipping and handling is FREE! NO obligation to buy anything else. No hidden fees, no committments! However, if you try to take advantage of this offer, you have to enter into a membership agreement which includes a monthly fee. " Each month thereafter, you and your child will benefit from receiving a Baby Einstein Playful Discoveries set that includes 3 books and a discovery card set to review and enjoy. If you decide to keep them, they are yours for just $3.99 each plus a small shipping and handling charge. Each package will also include a parent guide at no additional cost."You do not have the option of not selecting this and continuing with just the $5.95 offer. Therefore, you have to enter into an obligation monthly! False advertising!

Desired Settlement: DesiredSettlementID: Other (requires explanation) For the company to not advertise and solicit with false advertising!

Business Response: Business Response /* (1000, 5, 2013/05/09) */ I left a voice message for Ms. ****** to give me a call

5/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: There was no invoice sent to my email when a set of books was sent to me.The first time i signed up for membership, i was not aware that they would be charging me te subsequent package without sending me the amount that i would be billed on my credit card.I agree that i had checked on some check box for understanding the terms and conditions, but i dont think its fair that the customer is charged without sending in an email the amount that would be charged.I spoke to the customer care rep, and they said i could login to my account and check what i had to pay. My point is, this is not a good customer experience. Why do i need to login to my account to understand what i am being charged? Why cant people be straight enough to tell me clearly that this is the amount that i will be charged? Product_Or_Service: Kids books Order_Number: XXXXXXXXX Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Customer agent said that i could return the package and i would be refunded the amount, excluding the shipping charges. I have to pay for the shipping of the item i did not want, and also the charges to ship that item back to them.I want a full refund of the amount that was charged to my credit card, and a paid for return shipping label to send the package back to them. Also, the 1 month return clause should be relaxed because of this complaint.

Business Response: Business Response /* (1000, 5, 2013/04/30) */ I have contacted Mr. ********. This issue has been resolved.

4/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company, "Early Moments" randomly sent us a set of children's books in the mail last month. We had no idea why we got them, nor how they managed to get a hold of our credit card number to charge us $8.95 for the shipment. We had not authorized any company to send us children's books nor had we given out our credit card number to ANYONE during this time. The company charged our card upon the arrival of the books and we could not reverse the charges. We kept the books thinking that it was a one time "promotional" thing as indicated by the letter enclosed with the shipment and forgot about it. Within the month, another unauthorized set of books showed up in our mail,this time with a credit card charge of $24.95 and a letter stating that we were on some kind of monthly subscription. At this point we called the company, who refused to refund the charges, and could not tell us how they got our information or credit card information. They proceeded to cancel the subscription and we thought it was over, but as of this week I got another letter in my mail from them, stating that a "Free Preview Program selection" of books is on its' way to our house. The letter also states that if we do not notify them within 10 days of the letter, that the books will be automatically charged to us at a ridiculous fee of $10.49 per book. The letter is dated from last month even though we just got the letter, and so it is already too late for us to even cancel, EVEN THOUGH WE ALREADY CANCELLED THE LAST SCAM OF A SHIPMENT. Now we have to go through a whole process of dealing with their customer service department AGAIN to get these books out of our house and hope they don't charge us for something we never wanted in the first place. This is a complete scam. They should never have gotten our information in the first place and we never authorized any charges to our credit cards. Product_Or_Service: Children's Books Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to ensure that we do not get charged any more money for something we didn't authorize. Furthermore I want to be removed completely from their database and mailing lists, including all personal information about my household and credit card information.

Business Response: Business Response /* (1000, 5, 2013/04/23) */ April 23, 2013 ****** ****** XXXXX E Grand Dr #*** Aurora CO XXXXX Dear ******, Your correspondence with the Better Business Bureau Office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. Our records indicate an order was placed online for the Dr. Seuss & his Friends Program one of our children's book clubs. The order was placed through an offer made available on a third party site http://brandscurveypanel.com/ups.htm? IP Address **********, on February 5, 2013, at 2:54 P.M., on this date the online order form was properly completed, using the following information. ****** ****** XXXXX E Grand Dr Unit*** Aurora CO XXXXX Phone # XXX-XXX-XXXX *****@hotmail.com The introductory shipment was shipped on 2/8/13 and the Master card ending in 1801 was charged $8.95. The first subsequent shipment was shipped on 3/10/13 charging the card $24.95. The second and final shipment was shipped on 3/31/13 charging the card $24.95. The credit card was refunded $58.85 on 4/23/13. We are very sorry to learn this was not a valid order. Please be assured your account has been canceled, reflecting a zero balance. Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ****** *****@sandviks.com

4/15/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Deceptive practices to lure customers to enroll in book club I enrolled in Early Moments book club through Sandviks due to a sales promotion to receive a Visa gift card in return. I never received the Visa gift card and through inquiring was given very high qualification criteria that was not effectively communicated through the offer process. The company Sandviks partnered with *************** Inc. (****************************) has since been sued by the Federal Trade Commission deceptive and unfair practices relating to the advertising, marketing, promotion, offering for sale, or sale of products, services or programs, including purportedly "free" merchandise such as $1000 gift cards. I called Sandviks customer service and alerted them to this offer issue. They did not accept any responsibility to help remediate my damages (~$90 in club fees) and took no accountability to the program.

Desired Settlement: I would like to receive a full refund for all charges I incurred as a result of signing up for this book club under deceptive practices. I am not seeking the $1,000 promised through the offer.

Business Response: Business Response /* (1000, 5, 2013/04/03) */ April 3, 2013 Mr. ****** ****** *********** ****** Dr ********** IL XXXXX Dear Mr. ******. Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. Our records indicate an order was placed online for the Dr. Seuss & His Friends Program. The order was placed through an offer made available on a third party web site ***********************.com/terms.php on December 19, 2012, and was paid for using a Visa card ending in ****. On this date the online order form was properly completed, using the following information. ****** ****** *********** ****** Dr ********** IL XXXXX *****@yahoo.com Phone # ************ The introductory package was shipped on 12/12/12 and the Visa card ending in **** was charged $8.95. The first subsequent shipment was shipped on 1/17/13 and the credit card was charged $18.96. The Second subsequent shipment was shipped on 2/10/13 and the credit card was charged $20.14. The third subsequent shipment was shipped on 3/3/13 and the credit card was charged $30.14. The fourth and final subsequent shipment shipped on 3/15/13 and the card was charged $22.27. Please be assured your account is canceled. Our normal return policy states: Mail the package to: **********************************, Wood Dale, IL XXXXX-XXXX. Please note that, in order to keep our prices low for all members, the credit or refund will reflect the full purchase price of the package you received less the original shipping and handling costs. Unfortunately, we cannot reimburse you for the return postage, nor can we accept any returns for any reason after 30 days. I will be happy to wave the 30 days and allow you to return all shipments to our warehouse and I will be happy to refund you all the money that you have paid us to date. As far as the Visa gift card this was their terms and conditions: "In order to receive the $1,000 Visa gift card, along with any bonus gifts, you must complete the terms and conditions for the incentive gift offering. Members must complete 2 sponsor offers from the Silver Offers group, 2 from the Gold Offers group, and 9 from the Platinum Offers group for a total of 13 sponsor offers and refer three friends to do the same" Thank you for giving me the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ****** *****@sandviks.com

4/15/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: During the month of Feb-Mar 2013, this company was running advertisement in local papers. There they offered Dr. Suess' book (character showed on PBS TV) for $5.95 w/o "any strings attached" offer. The advertisement point to following address to request the book.************************************/*******************?vc=NAM1&pc=FNAM3A On this page, they have three columns. 1st column ask for shipping address, 2nd column ask if someone wants additional books. Here I got cautious and made sure that I don't select bonus books for extra payment. In the 3rd column, it is confirming the order and you would think that now everything is all set but here company is set to trick you in making member. In the 3rd column, page asks if person is 18Y plus which almost everyone checks not realizing that page s signing you up for $18.95 membership. In this column, company has a box with has 600 character text and making people member. This 3rd column is misleading and I check marked. They signed me up for membership with $18.95 and sent a package!I talked to my two other friends (******************************) who also got mislead by this column-3 and signed up for membership unknowingly. If you look carefully, you will understand that company is intentionally trying to mislead and make members by error. This is similar to what credit card companies use to before "Consumer Protection Bureau" stopped them. I would like to report company is obviously misleading and somewhat fraudulent practice. I want company to refund my membership fees ($18.95) and want you guys to remove BBB A+ accreditation given to such company. Product_Or_Service: "no strings attached" three books of Dr. Order_Number: N/A Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund I have placed three orders. So they charged me 3x$18.95. I need to get the full refund.More important than that -- I want company to stop such misleading business practice. It appears company's entire business model is based on fraudulently signup for membership! On top of that they are using BBB's A+ rating to fool people.

Business Response: Business Response /* (1000, 5, 2013/04/03) */ I spoke with **********. I have refunded and canceled his account.

4/4/2013 Problems with Product/Service | Read Complaint Details
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Complaint: This company has charged my credit card for 4 months. I never received any products and to be honest I am unsure how this company got my information as I never signed up for any service from them. When I noticed the charges on my account, I called and was treated very rudely. They told me that since they had my information the charges must be legitimate. I then asked why I had received no product from them and I was told to take it up with the postal service. When I demanded to know why my card had been charged for four months and no product was received the person I was talking to hung up on me. This company is a scam! They cannot explain where they got my information or why I was being charged for nothing. Product_Or_Service: none Account_Number: they wouldn't give i

Desired Settlement: DesiredSettlementID: Refund I want all of my money be refunded. I want this complaint to be seen by anyone that may research this business.

Business Response: Business Response /* (1000, 5, 2013/03/14) */ March 14, 2013 Lisa ****** PO BOX 191 Granby CO XXXXX Dear Ms. ******. Your correspondence with the Better Business Bureau office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. Our records indicate an order was placed online for the Dr. Seuss & His Friends Program. The order was placed through an offer made available on a third party web site on December 27, 2012, and was paid for using a Visa card ending in ****. On this date the online order form was properly completed, using the following information. Lisa ****** PO BOX 191 Granby CO XXXXX *****@yahoo.com. Phone Number 970/531/5908 The introductory package was shipped on 12/28/12 and the Visa card ending in **** was charged $3.96. The first subsequent shipment was shipped on 1/24/13 and the credit card was charged $18.96. The Second subsequent shipment was shipped on 2/17/13 and the credit card was charged $18.96. The third and final subsequent shipment was shipped on 3/10/13 and the credit card was charged $18.96. A refund in the amount of $60.84 was credit to the card on 3/13/12. Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, ****** ****** *****@sandviks.com

3/26/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: We getting billed for items we did not order, our credit card were charged with out our authorization, we called in and spoke with Holly(customer service) station 13 and cancelled our account, we were advised that they send us refund/credit back but didnt get any. Now they are still sending product promotion telling us that if we didnt call to cancel then they will charge us. Product_Or_Service: Dr. Seuss & His Friends Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Refund Dr. Seuss & His friends $3.96Dr. Seuss & His friends $3.96 (replacement)and a $15 ghost charge

Business Response: Business Response /* (1000, 5, 2013/03/13) */ I spoke with Mr ******, His credit card has been refunded $22.92 and the account is anceled.

2/12/2013 Problems with Product/Service
1/29/2013 Advertising/Sales Issues
1/24/2013 Billing/Collection Issues
1/24/2013 Advertising/Sales Issues
1/22/2013 Delivery Issues
1/17/2013 Advertising/Sales Issues
1/10/2013 Delivery Issues
1/8/2013 Advertising/Sales Issues
11/27/2012 Billing/Collection Issues
9/11/2012 Billing/Collection Issues
7/31/2012 Billing/Collection Issues
7/19/2012 Billing/Collection Issues
7/3/2012 Billing/Collection Issues
6/28/2012 Problems with Product/Service
6/26/2012 Billing/Collection Issues
6/26/2012 Billing/Collection Issues
6/22/2012 Billing/Collection Issues