BBB Business Review
BBB Accredited Business since
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Early Moments formerly known as Grolier, Inc. and Scholastic at Home, is a direct seller of children's books and educational materials. This company uses a "continuity" or "book club" (also known as "negative option") selling model, where customers may agree to receive more than one shipment following an initial order. Early Moments ships initial orders for a free trial period with the right to return. Early Moments informs customers up-front in its promotional material that if the books are not returned during the trial period, then the customer agrees to partake in the "book club" and receive future shipments for a cost.
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A BBB Accredited Business since
BBB has determined that Sandvik Publishing Interactive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sandvik Publishing Interactive, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 61 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||61|
Additional Complaint Information
If you have a dispute with this firm, we ask that you first contact the company's customer service department by calling 1-866 984-0188; by emailing firstname.lastname@example.org; or by accessing the firm's Web site at www.EarlyMoments.com.
In the event your complaint is not resolved directly with the company, we suggest that you file a complaint with the BBB by completing a complaint form on our Web site at www.ctbbb.org or by writing to 94 South Turnpike Road, Wallingford, Connecticut, 06492, Attention Complaint Department.
Type of Entity
Business ManagementMr. Robert Israel, President Ms. Pam Regan, Director of Customer Service
Book, Compact Disc, & DVD Clubs Publishers - Book Books - New Book Publishers (NAICS: 511130)