This business is not BBB accredited.Additional Locations
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Connecticut Awning & Blind, LLC offers the sales, installation, and maintenance of awnings and interior window treatments.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Connecticut Awning & Blind, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Metcalfe, Owner
Awnings & Canopies Screens - Door & Window Blinds Window Shades Window Shades - Cleaning & Repair Window Coverings All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Alternate Business NamesCT Awning & Blind Meriden Awning Saybrook Awning & Shade
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BBB Complaint Process
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Additional Phone Numbers
- (860) 945-3476(Phone)
- (203) 634-0067(Phone)
- (860) 388-4800(Phone)
- (203) 982-7325(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On August 24, 2013, I placed an order for 4 cellular shades. Installation was promised within 2-3 weeks. At the time of the order, I provided a 1/2 deposit of $372.22 by personal check. The check cleared on September 11, 2013. Since then, I have called the owner multiple times first to schedule the installation and then to obtain a refund. None of the calls have been returned.
Desired Settlement: Full refund of $372.22 deposit by bank check.