BBB Accredited Business since
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Walker Industrial is a leading automation solutions provider and stocking distributor dedicated to making our customers more competitive in this expanded global economy. Walker Industrial has been helping our clients meet their automation needs for over 35 years. We distribute for many of the leading automation manufacturers and provide a number of value added services.
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A BBB Accredited Business since
BBB has determined that Walker Industrial Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Walker Industrial Products, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Ryan, President & CEO Ms. Michele Devaney, Accounting Manager Mr. Adam Foley, Director
Automation Systems & Equipment Industrial Equipment & Supplies Electric Motor Controls - Wholesale & Manufacturers Inspection Devices - Industrial Meters Signals Switches - Electric Traffic Signs, Signals & Equipment Tools - Power Actuated Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)
Alternate Business NamesEMD Optima Walker EMD
PO Box 499
Newtown, CT 06470
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 876-4444(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Dear BBB, I placed an order for a dc drive from Walker Industrial on 04/03/2015. I received the dc drive from Walker Industrial on 04/07/2015. When I tested the dc drive, I realized that the dc drive was completely broken. The dc drive never function as it was design to, because the dc drive was completely broken, spoil. I called Walker Industrial and I told Walker Industrial that the dc drive was broke and I will like to returned the dc drive. I called Walker Industrial two to three days after I received the dc drive. Walker Industrial told me to speak to someone at one of their department.. I spoke to the person at the department and I told the person that the dc drive was broken and I like to return the dc drive. I was supposed to speak to that same person again but I never able to spoke to that person, because I was complete business in doing something else. I called and I spoke to Walker Industrial and I told them that the dc drive was broken and I will like to returned the dc drive for refund and this conversation took place some days ago. But Walker Industrial seem that does not want to refund me for a broken product that Walker Industrial sent to me. Therefor, I am earnestly asking Better Business of Bureaus to sustain me in getting back my complete refund back into my Master Debit Card. All I need is my complete refund back into my Master Debit Card, because I received a broken product. Sincerely Prince E. Foryoh
Desired Settlement: Dear BBB, I will need my complete refund back into my Master Debit Card. Also, I will like to send back their broken product whenever Walker Industrial inform me by e-mail or by phone. Sincerely Prince E. Foryoh
Business Response: Business Requested Response to Not be Published.
I will like to go ahead and returned the product for evaluation