BBB Accredited Business since
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Middletown Toyota, Inc. offers new and used Toyota's, body shop and service.
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A BBB Accredited Business since
BBB has determined that Klimas Enterprises Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Klimas Enterprises Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||10|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joseph J. Klimas Jr., President Ms. Amy Dingle, Customer Relations Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service
Industry TipsCar repair
634 Newfield St
Middletown, CT 06457 (860) 347-4889 (860) 852-1111 (860) 852-1115 (877) 347-7294 (860) 347-7294 Directions
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Additional Phone Numbers
- (860) 347-4889(Phone)
- (860) 852-1111(Phone)
- (860) 852-1115(Phone)
- (877) 347-7294(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I told them I did not want a black truck. I made this very clear. As far as I am concerned they told me there was no color I was intrested in on the east coast. Now they are claiming they did not say this. as far as I believe they did. Any way I started calling around and found grey trucks right at lynch and at hartford. I really want my 2 thousand dollars back. I believe somewhere they said something about having 72 hours to get your money back. which may be a problem since I did start dealing with them on thursday. I changed the deal and we did that on satuday but we never completed the financial deal. There were many other problems with that dealer. The first sales person steve lange was not working for me. So much so that I ended up in tears and had to request a different dealer. I felt like they were treating like a dumb women and really could care less about me. Product_Or_Service: truck Order_Number: XXXXXXX-X
Desired Settlement: DesiredSettlementID: Refund return to me 2,000.00$
Business Response: Business Response /* (1000, 5, 2013/07/10) */ customer contracted to purchase 6 cyl 4x4 truck on 06/26/13 left deposit$2000. on 06/29/13 contracted for less expensive vehicle transfered deposit to new deal signed complete deal including NO REFUND OF DEPOSIT box . on 07/02/13 sent her 5 day letter letting her know vehicle is ready for delivery. she indacated she purchased a vechile somewhere else. our 5 day letter stated as part of terms of the contract she signed on 06/29/13 if vehicle was not picked up she would forfeit her deposit. she recieved the letter & did not pickup the vehicle, forfeiting her deposit. As a customer good will, we stated she could use the forfeited deposit money to urchase a new or used car within 6 months. On 07/10/13she called general sales manager (riz) requested to use the deposit money to purchase accessories from us . we told her yes. we have gone over the top in our efforts to extend good will even though we have a obligation to do so.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Refused to give back $200 deposit when they could not locate the vehicle that was contracted for. The manager then hung up on me, completely unprofessional. Product_Or_Service: toyota tacoma
Desired Settlement: DesiredSettlementID: Refund $200
Business Response: Business Response /* (1000, 5, 2013/05/30) */ signed purchase contract dated on May 09, 2013 for a vehicle to be located this contract was for 120 days. the purchase contract very clearly states deposits are NOT REFUNDABLE and he should read both front and back of the contract. as we were locating his vehicle he called us and told us he purchased a vehicle somewhere else. we explained that he broke the contract and his deposit would not be refundable as per the contract he signed. Consumer Response /* (3000, 7, 2013/05/31) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) I have NEVER heard of a NON-REFUNDABLE Deposit from a car dealership. Have worked with many dealerships and never has an amount as small as $200 for a deposit on an automobile not been returned when requested. This is very poor practices and it should be made MUCH MUCH MUCH clearer than the fine print on the back of the contract that states deposits are non-refundable even when the dealership can't located car requested. Poor Business Practices. Better Business, this Toyota Dealership is not. And it is very poor practices to say that a contract for a deposit should be viewed better.......guess the customer is not right at Middletown Toyota!
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
Read Complaint Details
Complaint: My husband I and were recently in the market for a new Toyota Highlander and had obtained quotes from several dealerships before going to ********** Toyota. When we went to ********** Toyota we provided them with the quotes from other dealerships (that we had in writing) and were advised by them that they could not match the price. We were then given a "Best Price Guarantee" brochure that stated that if they could not meet or beat a price received by another dealership they would pay $1,000 if we brought in a "best deal on legal document to qualify for best price guarantee". We then spoke with the manager "***" who advised us that the price he gave us was the best price they could do. I asked when we were at the dealership how the best price guarantee would work if we brought in a legal document because a legal document would mean that we had entered into a contract with another dealership. I was advised by the sales associate that we were advised by the sales manager the best price they could offer so if we bought it else where they would have to honor the price guarantee with the $1,000. We then obtained a cheaper quote in writing for the same exact vehicle that ********** Toyota had priced out with an MSRP within a couple hundred dollars of their write up, which we were advised to do. We called and spoke with "***" again and advised him of this and asked if he could meet the price to which he again responded that he had provided us with the best they could offer. We subsequently went and purchased the vehicle from the other dealer and brought in our "legal document" that another dealership had beat thier price. We were then advised by "***" that he was willing to beat the contract price by $2000. I advised him that I had offered him on more than one occassion to match the price to which he declined and now that I had a contract he could beat the price?? "***" stated that they did not need to honor the $1,000 guarantee because they are now offering to beat the price.
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like ****** Toyota to honor thier own guarantee!! This is VERY shady and based on the way we were explained it works they would NEVER have to pay out on the guarantee they advertise because they KNOW once you have a "LEGAL DOCUMENT" you have entered into a contract with someone else to obtain the vehicle. THIS IS FALSE ADVERTISING AND SHADY AT BEST!!
Business Response: Business Response /* (1000, 5, 2013/03/13) */ I am writing with reference to case # 84115465 Steven Phillips and his wife came in on Feb 20, 2013 looking to purchase a Toyota Highlander Limited Edition in Black which we did not have in stock. The customer stated that they can buy this car from *************** for $38,600. This price included factory installed remote starter, hood protector, rear factory DVD, body side molding, mud guards, exhaust tip and running boards. We told them to please bring us this offer on a legal document to qualify for the "Best Price Guarantee", which was disclosed by our sales person to the customer. That information is as follows: Best Price Guarantee: We will meet or beat your best deal or we will pay you $1000. (Please bring your best deal on a legal document to qualify for the Best Price Guarantee). When the customer returned they stated *************** was not able to honor that price but that ********** Toyota offered them $39,489 on a legal document. ********** Toyota offered to beat that price by $100.00. This was not to their satisfaction. The customer then became irate and left the dealership. In response to the customers statement that ********** Toyota offered to beat her purchase price from ********** Toyota by $2000.00 is simply false. With that being said, per the customers' request we will still honor our best price guarantee by beating the price offered by ********** Toyota by $100.00. Consumer Response /* (3000, 7, 2013/03/19) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) While this response is very inaccurate, I do not care to belabor the specifics of the actual encounter. The fact remains, which is not addressed by ********** Toyota, that they falsely advertise thier price match guarantee. Point: ********** Toyota could/would not match or beat the price of other dealerships. If someone has to present a signed legal document, which is clearly stated in thier brochure, that is a contract so matching or beating the price at that point is a moot point. A signed legal document means that a contract has been entered into elsewhere. At that stage, meeting or beating the price is not an option which should then result in them honoring to pay $1000.00 for not meeting or beating the price. If a person has to obtain a contract proving the price they received elsewhere, they are obligated to that other dealership. By the respondant stating that they offered to beat the price at that point is counter-intuitive, ********** Toyota knows that an active contract exists. I am not sure why this concept is difficult to understand and why they defend that this is not deceptive or false advertising. I followed their brochure and they fail to honor what they say. They were provided a signed legal document that another dealership beat their price, they should honor they clause the advertise. Business Response /* (4000, 9, 2013/03/25) */ AS PREVIOUS STATED WE OFFERED TO BETTER THEIR DEAL BY $100. IT SOUNDS LIKE ******* HAD LOCKED THEMSELVES INTO THE DEAL AT THE OTHER DEALERSHIP AND COULD NOT GET OUT OF THE DEAL. WE CAN NOT BE HELD RESPONSIBLE FOR THEM LOCKING THEMSELVES INTO A CONTRACT THAT DID NOT GIVE THEM AN OPPORTUNITY TO CHANGE THEIR MIND. AS PREVIOUS STATED WE HANDED THEM OUR BEST PRICE GUARANTEE BROCHURE BEFORE THEY LEFT OUR DEALERSHIP. WE STILL WILL HONOR OUR BETTERED DEAL!!!!!!!
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/16/2013||Problems with Product/Service|
|11/13/2012||Problems with Product/Service|
|2/15/2012||Problems with Product/Service|
|11/18/2011||Problems with Product/Service|