BBB Accredited Business since
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This company offers new/used car and truck sales and service.
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A BBB Accredited Business since
BBB has determined that Hammonasset Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hammonasset Ford, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMrs. Dana Fordyce, Vice President Mr. Albert Mantilia, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service
Industry TipsCar repair
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Sold me a used vehicle with a bad transmission. Refuses to replace transmission. A used 2003 **** Explorer was purchased. After a few weeks of driving, it was determined that the transmission is no longer good and needs a full replacement. The used car sales manager refuses to replace the transmission and only offered a small amount towards the repair, leaving a huge burden on me to pay for the rest of the cost.
Desired Settlement: I want the transmission fully replaced at no cost to me. It is not fair to me as the consumer to have to take the brunt of this situation.
Business Response: Business Response /* (1000, 5, 2013/05/31) */ Mr. ***** purchased a 2003 Ford Explorer "As-Is" from our dealership. Mr. ***** signed acknowledging that the vehicle was "As is" in several spots thoughout the paperwork. He also declined to purchase an extended service contract. We always encourage our customers to purchase extended service contracts. Unexpected Service repair bills are never anything that anyone wants to deal with. This is why we specifically have customers who do not purchase extended service contracts sign that they "declined" one when offered. ******** declined one and signed his name acknowledging that he was declining an extended service contract. We performed a safety inspection on the vehicle prior to the sale. It confirms that the vehicle was safe for the road. Based on the miles, age and price of this vehicle it was sold " As is". This means that there is not warranty. There are several areas throughout the paperwork that acknowledge that he purchased the vehicle "As-"Is. That being said. My Used car manager ***** ******* offered him $770 of customer goodwill. Again this was solely for customer goodwill. Hammonasset Ford, Inc. has no obligation to assist in the cost of any repairs to this vehicle. After ***** made his offer he stated that it was still unacceptable. I am sorry that he is having problems with the vehicle but we are not responsible for any of this. Consumer Response /* (3000, 7, 2013/06/03) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) I have made several attempts with **** ******* to resolve this matter. She is unwilling to change her view. I was willing to accept the $770. I will accept in the form of payment to me. She will not comply with that and is only offering the $770 to be used at her dealership. **** ******* is being very unreasonable with this whole situation. It is very obvious that Hammonasset Ford is not for the customer and only for themselves. Business Response /* (4000, 9, 2013/06/05) */ Unfortunately it appears that Mr. ***** is regretting purchasing an "As is" vehicle. Again, he is well aware that he purchased the vehicle "As is" as indicated by his many signatures throughout his paperwork. He also declined an extended service plan as indicated by his signature. We have tried to offer him a significant amount of customer good will funds and he is still not satisfied. Hammonasset Ford strives to keep all customers happy. Customer satisfaction is very important to us. It is sad to see a customer who regrets their purchasing decision become upset with us over it. There really is nothing more that Hammonasset Ford, Inc. can do.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|2/28/2013||Problems with Product/Service|
|12/18/2012||Problems with Product/Service|
|6/29/2012||Problems with Product/Service|
|1/27/2012||Problems with Product/Service|
|4/15/2011||Problems with Product/Service|