BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Art's Television & Appliance offers televisions and appliances, sales and service.
Request a Quote
A BBB Accredited Business since
BBB has determined that Art's Television & Appliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Art's Television & Appliance include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Andy Ciaccio, President
Appliances - Major - Dealers Appliances - Major - Parts & Supplies Television & Radio - Dealers
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (860) 426-9033(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a ********* dishwasher at Art's 15 months ago and started having problems at 11 months. I have had 8 service calls since August 26, 2013. I have called Art's regarding the installation (done by Art's), which one repair person said was faulty. Art's would not help in any way, either by sending a competent installer to check the problem or intervening with ********* to help get this lemon of a machine out of my home. I have been without a dishwasher for months and I am now having the 3rd motor installed along with almost all of the major parts, which have been replaced. When I call Art's the manager is rude and unhelpful. I purchased an appliance from a local "homegrown" business because I felt the need to support my community businesses. I won't be doing that again. I'll be going to ** *******'s where the service is much better. I wish that I could just get a functioning dishwasher!
Desired Settlement: Just refund 3/4 of the money I have spent on the dishwasher originally (not the service contract cost) and let me go buy a functioning dishwasher.
I WOULD LIKE TO START WITH THE PRICE IT WAS 469.00 NOT 600.00
THE INSTALLER DOES MOST OF OUR WORK HE IS VERY GOOD AT WHAT HE DOES
AND IF THE DISHWASHER WAS NOT INSTALLED THE RIGHT WAY THE SERVICE PEOPLE WOULD HAVE WORKED
ON THE UNIT UNTIL IS WAS DONE RIGHT
THE DISHWASHER HAS A 48M EXT SERVICE ON IT
MRS **** HAS CALLED AND BEEN HELP ALONG THE WAY WITH WHAT NEEDS TO BE DONE TO GET THIS FIXED
THIS UNIT DOES HAVE REPLACMENT COVERAGE ON IT
WE HAVE BEEN VERY HELPFUL EVERYTIME SHE HAS CALLED
THE SERVICE PHONE IS ###-###-####
IF THE SERVIE COMPANY DOES NOT FIX WHAT IS WRONG
THEY WILL REPLACE IT AND IF FOR ANY REASON THEY DO NOT
TAKE CARE OF MRS **** ARTS WILL
ANY QUESTIONS PLEASE CALL ME
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.