Business ProfileforArt's Television & Appliance

My 26 inch wall oven microwave combo was old and not performing well. Since 26inch ovens are not made anymore, I looked for a 27inch oven. I went to Art;s and talked to a salesman. I was concerned about how a 27 inch oven could fit into the space of a 26inch oven. Instead of sending someone to my house to measure the oven space in my kitchen he gave me a form and instructions on how to measure. The alarm bells went off in my head but I decided to give it a try. After giving it my best effort to understand the form and measure the space, I called the store and said that I thought it would fit. The oven was ordered and weeks later the installers came with the oven to my house. They first measured the space and then told me it would not fit. They also said that they would have come out to measure the space themselves because they do it often.They took the oven back to the store but I received no phone calls from the store. I called and was told I would receive my money back minus the charge for returns. I was never told about this charge when I signed the contract. So I paid hundreds of dollars while receiving no oven. This company communicated very poorly with me and the installers. I will not be doing business with them in the future.