BBB Accredited Business since

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We offer reservation and customer service support by phone and email. We do not own the parking lots listed on our site. We collect a deposit and service fee at the time of reservation; The balance is due at the parking lot upon departure.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 11, 2001 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated: 09/11/2001 in CT
Type of Entity


Business Management
Mr. Tom Lombardi Jr., President Ms. Cathy Turley-York, Senior Customer Agent
Contact Information
Principal: Mr. Tom Lombardi Jr., President
Customer Contact: Ms. Cathy Turley-York, Senior Customer Agent
Business Category

Airport Parking Reservations All Other Travel Arrangement and Reservation Services (NAICS: 561599)

Refund and Exchange Policy
You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. Please visit for more information.
Service Area
US and Canada

Additional Locations

  • 1186 South St

    Suffield, CT 06078 (800) 727-5464


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Complaint Detail(s)

1/22/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I made a reservation on their website for parking at ******* airport for November 27 to 29. When I arrived at the parking lot (**** *****), the lot was full and they told me the reservation was through a third party. I had already paid a deposit. This was Thanksgiving morning and I had a plane to catch. I had to park in a nearby place with only valet parking available at that time. The deposit I paid was $14.95 and the valet parking was $49.54. I have a copy of the reservation receipt with a signature of the manager stating that the reservation was not accepted, as well as a copy of the receipt for the valet parking. Fortunately, I was able to park my car and make my flight. I attempted to contact through their website. Although the website says they will respond within 24 hours, it has been 3 1/2 days with no response. I tried to call their 800 number, and every time I select airport parking in their customer service menu, it disconnects.

Desired Settlement: I should be refunded the total amount for the deposit and the replacement parking, which comes to $64.49. I would also appreciate an explanation of why they can charge me for a reservation at another business, that hasn't agreed to honor these reservations.

Business Response: Hello,

Thank you for sending this reminder. However, our records indicate the following response was sent on 12/08/2014:
Hello ******,

I am very sorry to learn that you were unable to use your reservation. We are a reservation service for many different parking facilities at airports across the country. Each lot's management is responsible for monitoring their own inventory levels and for entering blackout dates, as needed. Unfortunately, ********* did not do so in this instance. We will certainly follow up with the lot's management regarding this matter.

Please be assured that the original payment amount of $14.95 has already been refunded to your card. Although we are unable to issue any additional refund, we placed a credit of $25.00 on your, which you can apply to the deposit amount on a future reservation made through our website.

We apologize for any inconvenience caused by this regrettable situation. We value your business and hope that we can provide you with an excellent parking experience in the future.


***** **** ****** ******** ******* *****, Inc.
Upon receiving a Second Notice on 12/15/2014 regarding this complaint, the online status indicated that "The Better Business Bureau is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached). 
If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this time.
*****, Inc.

Consumer Response:  
Complaint: ********

I am rejecting this response because: This response is inadequate. First of all, it was not a problem of my being "unable to use" my reservation. The reservation was not honored at the site. I really don't care how many parking lots you partner with, or how well they manage their inventory. I only care that I was not provided with the service that was promised. After that, I was not able to get a response from your company, despite trying through your website and your phone number. A $25 credit to be used at a business that is so unreliable is absolutely worthless. Since I had to pay for valet parking, you still owe me a refund for that cost. If you are "unable" to pay that, you should just close your business. Because of your company's failure to provide a promised service I was forced to pay an additional $49.54 I expect to be fully reimbursed. Sincerely, ****** *****

1/7/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: They do the classic bait and switch - on the search page they will advertise one price and then when you goto make your reservation they will switch to a higher price and make the reservation. The consumer gets screwed in this process - they they always charge higher than what was advertised; never lower. I wonder why? I have tried to talk common sense into them - but they are just arrogant and attacking to their customers. They should not be able to do business anymore. Have any of you dealt with ****** - they show you the price of the item and the price of shipping - nothing changes to the dollar amounts till the order is completed. Also the customer experience is WONDERFUL needless to say. These people think they can bully the common man. This falls under FTC's laws: "Guides Against Bait Advertising - 16 CFR PART 238". Please review this and take action against this business. They are ripping people off in broad daylight. If you truly want to make businesses do better - do something and show results! Thank you.

Desired Settlement: I have actually helped them fix problems with their website and make it better - instead of being appreciative they are ripping me off. They need to pay.

Business Response: Hello ******* *********,

I appreciate your taking the time to let us know of your concerns. After discussing this this matter with our technical team, I am pleased to say that we have made a change to our website. The current parking rate for each lot should now be reflected on the initial quote page, not just on the check-out page. This will allow our customers to see a more accurate rate before proceeding to the check-out page, as well as providing a better comparison between lots. Hopefully, this change will meet with your satisfaction.

 It is only through our customer feedback that we become aware if we are meeting the needs of our customers, and we thank you for bringing this matter to our attention.


***** ****
Senior Customer Service Agent

12/24/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I contacted and made a reservation to park my car. I paid a deposit, received a confirmation, and believed that I had contracted to receive their service. I arrived at 6:00AM to park my car was was denied service. The parking attendant told me their lot was full and that I should park at the airport. I told them that I paid for the reservation but they said the issue was the fault of this point I was frantic as I had a flight to make and so, without any other options, had to park elsewhere. Instead of spending $28 I was forced to spend $76.I contacted and they placed the blame on the parking lot. I asked for compensation for the additional money I had to spend due to them breaking their contract and they would not do so. They refunded $9, which was the amount I had paid to them to consummate the contract.

Desired Settlement: I would like to pay the difference between what I would have paid and what I had to pay. There should be a price for their policy of overbooking. I would also like them to take responsibility for their actions. They blamed the parking lot attendant but this is their business. They should be in a position to regulate their sales according to available inventory and not blame their inability on their attendants.

Business Response: Mr *********,

We are very sorry to learn of your recent experience. As you may know, we neither own nor operate the parking facilities available for reservations on our site. Each lot's management is responsible for monitoring their own inventory levels and for entering blackout dates as needed. In this situation, it is clear that the lot in question (**** ***) did not honor their agreement to accept all reservations made through We will most certainly address this matter with their management to ensure that this type of situation does not occur again.

Regrettably, we are unable to offer any additional refund above the amount that was paid to secure the reservation. However, per our policy, we have issued a credit of $55.00 to your account, which can be applied to the deposit amount on a future reservation made through our website. This credit does not expire and can be applied to more than one reservation as long as there is a balance remaining.

We thank you for bringing this matter to our attention and apologize for any inconvenience this situation may have caused.


***** ****

Senior Customer Service Agent

Consumer Response:  
Complaint: *******

I am rejecting this response because:

If Ms. **** took the time to look, she would see that I don't have an "account" with them.  I don't know how such a credit would work.  When I spoke to the manager at **** ***, he mentioned that they had contacted and told them to stop making reservations on their behalf.  It appears that their system is set up to overbook.  So, credit or not, how would I know that they wouldn't do the same thing next time.


***** *********

Business Response: Hello Mr *********,

I apologize for not explaining the credit option better. When you submitted your reservation, an account was set up for you with the email address you provided. I have requested a temporary password for that account to be emailed to you separately. 

Again, we are very sorry for the inconvenience this matter caused. We have been in contact with the management of **** *** to make sure that this type of overbooking situation does not occur again. We do have other parking partners in the *** ******* area, and we hope you will receive better service with your next reservation. Also, if you are traveling from another airport, you can use the credit for that reservation as well.


***** ****
Senior Customer Service Agent

11/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I contracted with for parking near ******* airport. I paid the deposit. I received a confirmation. However, when my daughter tried to park, she was denied parking even with her reservation. She was told the lot was full. She then had to go to the airport and park. She was stressed that she would miss her flight. Also, she has to pay much more than the agreed price. I relied on the agreement, and AirportParkingReservations, broke that agreement. I requested compensation for the additional cost of parking and asked for a refund of my deposit. They returned my deposit, but did not compensate me for the additional cost, or for the stress it caused us. I asked for $88.50, but only received $8.50. They also blamed the situation on the parking location company. Product_Or_Service: Airport parking Account_Number: XXXXXXX

Desired Settlement: I would like to deposit into my ****** account the additional $80.00 that I requested to cover to cost of parking and for the stress it caused us. I would also like them to take responsibility for their error and not try to blame it on the place where they have contracted for space.

Consumer Response: Consumer indicated they have not heard from the company

Business Response: October 31, 13
In reply to: BBB Complaint ID *******
******** ********
*** ****** *** ******** ** *****

Dear Ms. ********,

I am writing in response to Complaint #*******, filed with the Better Business Bureau on March 30 of this year. First, I deeply apologize for the inexcusable delay in our response. It was the result of a series of communications failures that were unique to this matter, the causes of which are being addressed internally in order to prevent such issues in the future.

 To address the substance of the complaint, I’m very sorry your daughter was turned away from a parking facility for which she held a reservation through our company. As our Customer Service team explained, we neither own nor operate the parking facilities available for reservation on our site, but it is clear the lot in question (******* ******* Parking) did not honor their agreement to accept all reservations made through After refunding the Deposit amount ($8.50,) our Customer Service Department contacted the parking facility to request that they provide a refund as a result of their failure to honor that agreement, but we did not receive a response. In that circumstance, we should have credited your account the balance of $80 according to our policy, and I sincerely apologize that that wasn’t done.

In light of the time between the complaint and our response, we have made an exception to our policies and issued a refund of the balance requested, $80, which was sent by check today. (We no longer have access to your ****** account information, so we apologize for not being able to process the refund directly to that account.) Please allow up to 2 weeks for the check to arrive.

We hope this is a satisfactory resolution, again offer our earnest apologies for the poor service you experienced, and thank you and the Better Business Bureau for helping to resolve this issue.


******* ****
Community Manager

12/12/2012 Advertising/Sales Issues
8/9/2012 Billing/Collection Issues