BBB Accredited Business since
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We offer reservation and customer service support by phone and email. We do not own the parking lots listed on our site. We collect a deposit and service fee at the time of reservation; The balance is due at the parking lot upon departure.
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A BBB Accredited Business since
BBB has determined that AirportParkingReservations.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AirportParkingReservations.com, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Tom Lombardi Jr., President Ms. Cathy Turley-York, Senior Customer Agent
Airport Parking Reservations All Other Travel Arrangement and Reservation Services (NAICS: 561599)
Refund and Exchange PolicyYou may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. Please visit http://www.airportparkingreservations.com/help for more information.
Service AreaUS and Canada
1186 South St
Suffield, CT 06078 (800) 727-5464 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I made a reservation on their website for parking at ******* airport for November 27 to 29. When I arrived at the parking lot (**** *****), the lot was full and they told me the reservation was through a third party. I had already paid a deposit. This was Thanksgiving morning and I had a plane to catch. I had to park in a nearby place with only valet parking available at that time. The deposit I paid was $14.95 and the valet parking was $49.54. I have a copy of the reservation receipt with a signature of the manager stating that the reservation was not accepted, as well as a copy of the receipt for the valet parking. Fortunately, I was able to park my car and make my flight. I attempted to contact Airportparkingreervations.com through their website. Although the website says they will respond within 24 hours, it has been 3 1/2 days with no response. I tried to call their 800 number, and every time I select airport parking in their customer service menu, it disconnects.
Desired Settlement: I should be refunded the total amount for the deposit and the replacement parking, which comes to $64.49. I would also appreciate an explanation of why they can charge me for a reservation at another business, that hasn't agreed to honor these reservations.
Business Response: Hello,
Thank you for sending this reminder. However, our records indicate the following response was sent on 12/08/2014:
Upon receiving a Second Notice on 12/15/2014 regarding this complaint, the online status indicated that "The Better Business Bureau is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached).
If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this time.
Read Complaint Details
Complaint: They do the classic bait and switch - on the search page they will advertise one price and then when you goto make your reservation they will switch to a higher price and make the reservation. The consumer gets screwed in this process - they they always charge higher than what was advertised; never lower. I wonder why? I have tried to talk common sense into them - but they are just arrogant and attacking to their customers. They should not be able to do business anymore. Have any of you dealt with ****** - they show you the price of the item and the price of shipping - nothing changes to the dollar amounts till the order is completed. Also the customer experience is WONDERFUL needless to say. These people think they can bully the common man. This falls under FTC's laws: "Guides Against Bait Advertising - 16 CFR PART 238". Please review this and take action against this business. They are ripping people off in broad daylight. If you truly want to make businesses do better - do something and show results! Thank you.
Desired Settlement: I have actually helped them fix problems with their website and make it better - instead of being appreciative they are ripping me off. They need to pay.
Hello ******* *********,
Read Complaint Details
Complaint: I contacted airportparkingreservations.com and made a reservation to park my car. I paid a deposit, received a confirmation, and believed that I had contracted to receive their service. I arrived at 6:00AM to park my car was was denied service. The parking attendant told me their lot was full and that I should park at the airport. I told them that I paid for the reservation but they said the issue was the fault of airportparkingreservations.com.At this point I was frantic as I had a flight to make and so, without any other options, had to park elsewhere. Instead of spending $28 I was forced to spend $76.I contacted airportparkingreservations.com and they placed the blame on the parking lot. I asked for compensation for the additional money I had to spend due to them breaking their contract and they would not do so. They refunded $9, which was the amount I had paid to them to consummate the contract.
Desired Settlement: I would like airportparkingreservations.com to pay the difference between what I would have paid and what I had to pay. There should be a price for their policy of overbooking. I would also like them to take responsibility for their actions. They blamed the parking lot attendant but this is their business. They should be in a position to regulate their sales according to available inventory and not blame their inability on their attendants.
Hello Mr *********,
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with AirportParkingReservations.com for parking near ******* airport. I paid the deposit. I received a confirmation. However, when my daughter tried to park, she was denied parking even with her reservation. She was told the lot was full. She then had to go to the airport and park. She was stressed that she would miss her flight. Also, she has to pay much more than the agreed price. I relied on the agreement, and AirportParkingReservations, broke that agreement. I requested compensation for the additional cost of parking and asked for a refund of my deposit. They returned my deposit, but did not compensate me for the additional cost, or for the stress it caused us. I asked for $88.50, but only received $8.50. They also blamed the situation on the parking location company. Product_Or_Service: Airport parking Account_Number: XXXXXXX
Desired Settlement: I would like AirportParkingReservations.com to deposit into my ****** account the additional $80.00 that I requested to cover to cost of parking and for the stress it caused us. I would also like them to take responsibility for their error and not try to blame it on the place where they have contracted for space.
Consumer Response: Consumer indicated they have not heard from the company
October 31, 13