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Better Business Bureau ®
Start With Trust®
Concord, NH
Microsoft Phone Scam Targets New Hampshire
August 14, 2013
A Microsoft phone scam has been making rounds, targeting computeowners in the state of New Hampshire. Complainants allege they receive a call from a supposed "Microsoft" employee who offers to repair a wifi network problem or remove a computer virus.

Oftentimes “Microsoft employees” tell consumers they ‘detected’ a virus on their computer. The callers identify themselves as being from Microsoft tech support, and claim the consumer’s computer has contracted a virus. They then provide the consumer with instructions on how to get rid of the virus by allowing them remote access into the consumer’s computer.

Cyber criminals may claim to be from Windows Help desk, Windows Service Center, Microsoft Tech Support, Microsoft Support, Windows Technical Department Support Group, or Microsoft Research and Development Team (Microsoft R & D Team). BBB reminds consumers that neither Microsoft nor its partners make unsolicited phone calls.

BBB advises consumers follow the following tips to protect themselves from scammers attempting to access their computer:

Go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider. Some providers offer free tools that can help detect and remove viruses.

Install virus detection. To help protect your computer from viruses, make sure you have virus detection software on your computer. This software also can help identify a virus if it appears on your computer.

Investigate unsolicited calls. If caller ID display reads “Unknown”, do not answer. Never give personal information over the phone to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly. Remember, if the call is important, they will leave a message, and you can choose whether or not to return the call.

Find a computer repair company you can trust.
Do your homework, and check out the business with bbb.org before getting your computer repaired.