Business ProfileforSpider Bite Inc.

In 3/2023, I called Spider-Bite Limo to reserve a limo for the P!nk concert for 7/31/23. At the time, I was quoted a price ($275) which I paid in full. I t turned out to be the wrong price. It was considerably higher ($600). The owner called to explain what happened. I agreed to the refund of $275 and rebooked with a $100 deposit. The balance of $500 + 20% gratituty was to be paid the night of the event. It was the right thing to do. Beginning of July, I called and confirmed my reservations were still confirmed. They said they would reach out to collect times & addresses for the pick up. Roughly 2 weeks before the show, I got a call for pick up times and addresses. We agreed to do a 4:45 pick up and addresses were provided. A week before the show I was on the phone with the company several times regarding my reservation. Between Friday and Saturday, there were 9 calls between me and the company. In question was the pick up time. Claire shared concerns the time would run over if they started pick up at 4:45. I told her I had never done a concert at Fenway and asked if the drive had a time he recommended. She said it was up to us. In an effort to not run over causing more money to charged, we decided to push the pick up time to 5:30. The concert started at 6 and we would miss the opening acts but didn’t want to have to leave early and miss the main event. I communicated this to Claire one on the calls we had Saturday. She then said to bring extra cash to paid for the tip and parking. This was the first time parking fees was mentioned. I told her I was unhappy about this. There were 3 hrs we were not using the car so the driver could find a MB to park for free. She said it was up to the driver where he wanted to park. i told her I was unhappy about the extra fee and as of the close of business on Sat, we didn’t have a ride. That night we decided to drive ourselves. If we had to pay for parking at least I had control over how much if I drove.