BBB Logo

Better Business Bureau ®
Start With Trust®
Concord, NH

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/01/1998

Heritage Plumbing & Heating Inc

Phone: (603) 668-4438Fax: (603) 627-2140View Additional Phone Numbers28 Commercial Court, AuburnNH 03032View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers plumbing, heating, bathroom remodeling, water heaters, pumps and filters, boiler replacements, water filtration, drain clearing, electrical, carpentry, service plans, furnace replacements, air conditioning and annual tune-ups and cleanings.


BBB Accreditation

A BBB Accredited Business since 05/01/1998

BBB has determined that Heritage Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Heritage Plumbing & Heating Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues3
Guarantee / Warranty Issues1
Problems with Product / Service6
Delivery Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Heritage Plumbing & Heating Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top

While this firm has branch locations in Portsmouth and Auburn, N.H., this company travels the entire southern portion of the State of New Hampshire.

BBB file opened: 09/27/1991Business started: 02/15/1988
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Plumbers Board, State of New Hampshire
2 Industrial Park Drive
Concord, NH03302-1386
(603) 223-4289
http://www.state.nh.us/plumbing/

Safety, New Hampshire Department of
10 Hazen Drive, James H.
Concord, NH03301
(603) 271-2791

BBB records show a license number of 2397 for this company, issued by Plumbers Board, State of New Hampshire. Their web address is http://www.state.nh.us/plumbing/. Master Plumber for Craig A. Chartier.

BBB records show a license number of GFE0700410 for this company, issued by Safety, New Hampshire Department of. Gas Fitters License for Craig A. Chartier.

BBB records show a license number of 2490 for this company, issued by Plumbers Board, State of New Hampshire. Their web address is http://www.state.nh.us/plumbing/. Plumber Business Entity License.

Type of Entity

Corporation

Incorporated: March 1998, NH

Contact Information
Principal: Craig Chartier (Co- President) Steven Chartier (Co-President) Kate Holland (CS Mgr) Jeff Ricker (Service Manager) Katie Ruoff (Accounts Payable)
Number of Employees

65

Business Category

Plumbing Contractors, Air conditioning & Heating Contractors - Residential, Electrical Services - Residential

Hours of Operation
Mon: 06:30 AM to 08:00 PMTue: 06:30 AM to 08:00 PMWed: 06:30 AM to 08:00 PMThu: 06:30 AM to 08:00 PMFri: 06:30 AM to 08:00 PMSat: 08:00 AM to 04:00 PMSun: 06:30 AM to 08:00 PM
Alternate Business Names
Heritage Plumbing, Heating, Cooling, Heritage Plumbing, Heating, Cooling, Electric

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.