BBB Business Review

BBB Accredited Business since 06/23/2016

A. Thibodeau Paving, Inc.

(603) 878-0700View Additional Phone Numbers1 Maldereilli Road, GreenvilleNH 03048

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A. Thibodeau Paving, Inc. offers grading, paving, and sealing of
driveways both residential and commercial. The company states
they use a commercial grade sand-mix sealer by spray method.

BBB Accreditation

A BBB Accredited Business since 06/23/2016

BBB has determined that A. Thibodeau Paving, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A. Thibodeau Paving, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on A. Thibodeau Paving, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
06/23/2016Problems with Product / Service | Read Complaint Details

Failure to correct depressions in driveway
A. Thibodeau Paving replaced my driveway and walk in October 2013. In mid-2014 several depressions developed in my driveway, where I assume the material under the driveway has shifted due to an incorrectly installed base layer. After two months of attempts to contact the contractor, we finally connected on September 3, 2014. The contractor inspected the issue and agreed to make repairs after offering several options. Unfortunately, the contractor never made the repairs in the fall of 2014. I have tried to contact them again in 2015, however their web site was taken down and their phone numbers are no longer active. The issue has yet to be resolved.

Desired Settlement
I would like the company to repair my driveway and remove the depressions without a lip on the asphalt, as promised. I would like them to return my e-mails and calls.

Business Response
A couple of years ago we did some paving for this guy in Nashua. To make a long story short he was calling last year and we were not in business last year. Unfortunately, by the time we realized he was looking for us he had already put in a complaint to BBB. This year we are back in business, in fact we saw him last fall at his residence and pre-planned the repair for this July.

Consumer Response
The owners of the company contacted me in November 2015 and earnestly apologized for the the delay in the repair to my driveway. They promised to repair the driveway in the summer of 2016.

They have communicated with me several times this year by phone and e-mail, and will be repairing my driveway in July when it is warm enough for the repair to be optimal. I am VERY satisfied with the owners sincerity, integrity, and desire to make my driveway right. Their attitude of honoring their word and serving their customers is wonderful, and I can now recommend them to other customers.

06/02/2014Problems with Product / Service | Read Complaint Details

Very poor quality paving of driveway
A 500 foot long driveway was installed last fall with very poor quality. There are many areas in which the paving is deteriorated so much that there is just no paving left... The poor quality of the paving materials has caused the driveway to fall apart. Thibodeau Paving will not answer any calls after five unsuccessful attempts.

Desired Settlement
I would like for the driveway to be cleaned by sweeping and areas repaired as needed

Business Response
Received your fax and have spoken to Mr.******. Apparently he was calling a cell phone number that we had suspended for the winter months, and hadn't called the office; therefore we had no idea he had a problem mostly resulting from a base coat put down late in the season over a driveway with lots of fill.

In any event, I have it reasoned out with Mr. ****** and will be taking care of his problems ASAP. We have come to an understanding with Mr. ****** and everything should be solved shortly.

Industry Comparison| Chart

Paving Contractors, Excavating Contractors, Driveway Installation, Paving & Repair

Additional Information

BBB file opened: 06/28/1999Business started: 04/01/1992
Type of Entity


Incorporated: August 1993, NH

Contact Information
Principal: Arnaud V. Thibodeau (President)Customer Contact: Ruth M. Thibodeau (Vice President)
Number of Employees


Business Category

Paving Contractors, Excavating Contractors, Driveway Installation, Paving & Repair

Map & Directions

Map & Directions

Address for A. Thibodeau Paving, Inc.

1 Maldereilli Road

Greenville, NH 03048

To | From


1 Locations

  • 1 Maldereilli Road 

    Greenville, NH 03048(603) 878-0700
    (603) 345-2607

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*A. Thibodeau Paving, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (603) 345-2607

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.


Industry Tips for Paving Contractors


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.