BBB Business Review

BBB Accredited Business since 01/08/2016

Blue Mountain Guitar Center

Phone: (603) 298-5829 (Disconnected)Fax: (603) 298-5862View Additional Phone Numbers5 Airport Rd. Suite # 10, West LebanonNH 03784-1658

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This company offers the sale of new and used equipment. The company also offers repairs, lessons, and the sale of sheet music.

BBB Accreditation

A BBB Accredited Business since 01/08/2016

BBB has determined that Blue Mountain Guitar Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Blue Mountain Guitar Center

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/19/2016Problems with Product / Service | Read Complaint Details

The business closed and took my guitar amp that was on consignment
I had a guitar on consignment with bmg and they closed heir store. I have talked with the owner through email once and he said he would call me to set up a pick up time. That was over a month ago and repeated attempts to reach him throug emails have failed. I just want my amp back.

Desired Settlement
I want my amp back

From: ***** ***** (mailto:*************
Sent: Friday, September 16, XXXX X:XX PM
To: Better Business Bureau <***********>
Subject: (SPAM) Re: BBB Complaint Case# 16058972 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Importance: Low

I have been in contact with blue mountain guitar and it looks like I will be getting a check and that it was a misunderstanding. I will let you know if the check doesn't arrive. Thank you for your time,

I contacted them through ******** and the check arrived today.
Thanks you for your Rhine.

Industry Comparison| Chart

Musical Instruments-Supplies & Accessories

Additional Information

BBB file opened: 03/10/2004Business started: 01/01/1984New Owner Date: 10/20/2003
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Doug McKelvey (Owner)
Number of Employees


Business Category

Musical Instruments-Supplies & Accessories

Alternate Business Names
Blue Mountain Guitar, McKelvy's Music, LLC

Map & Directions

Map & Directions

Address for Blue Mountain Guitar Center

5 Airport Rd. Suite # 10

West Lebanon, NH 03784-1658

To | From


1 Locations

  • 5 Airport Rd. Suite # 10 

    West Lebanon, NH 03784-1658(603) 542-5601
    (603) 298-5829
    (800) 298-5829
    Fax: (603) 298-5864
    Fax: (603) 298-5862

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Blue Mountain Guitar Center is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 298-5829 (Disconnected)
  • (603) 542-5601 (Disconnected)

Additional Fax Numbers

  • (603) 298-5864

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.


Industry Tips for Musical Instruments-Supplies & Accessories


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.