BBB Accredited Business since 05/09/2016
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Rondo Music is an American owned and operated family business, founded in 1959. Rondo Music sells a variety of musical instruments including electric guitars, acoustic guitars, guitar amps, banjos, and a variety of over mostly stringed instruments.
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A BBB Accredited Business since 05/09/2016
BBB has determined that Rondo Music meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Rondo Music's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Rondo Music
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: December 2007, NH
Business ManagementPrincipal: Kurt Zentmaier (President)
Number of Employees
Music Stores - Retail, Online Retailer, Guitars & Amplifiers
Refund and Exchange Policy
If you received an incorrect item or items are received damaged, the item must be returned within ten days of receiving. Items may be returned for any other reason within 30 days of receiving. Customers that received the wrong item or damaged items may elect to have the item replaced or refunded. All shipping charges will be refunded to the customer (as long as return shipping costs does not exceed shipping to customer's location). Items that are being returned for other reasons will not have shipping charges refunded. These items must be returned in new condition. Any items that have been modified by the customer are not returnable. Sheet music, software, CD samples, or any instrument played with the mouth such as harmonicas, microphones, etc. are not returnable unless incorrect items are received or they are received damaged.