TIPS ON MOVING.. Choose a moving company carefully on the basis of experience, reliability and prompt claims settlement. Get several written estimates and compare them. Each should include costs for special services you may require. Give mover at least 30-45 days notice and some choice of moving days. Carefully read over the Order For Service before signing it. Be sure you have adequate liability coverage with the moving company to cover your shipment. Accompany the mover when the inventory is taken. Be prepared to pay by cash, money order, travelers check or certified cashier's check on delivery day. Promptly file all claims for loss or damage. BILL OF LADING.. At the time of pickup, the mover will give you a copy of the BILL OF LADING. This is your contract for transportation and your receipt for your belongings. In addition to much of the same information which appears on the ORDER FOR SERVICE, the Bill of Lading must show the liability of the mover for any loss of damage to your goods. You, as the shipper, must determine the value of your goods and the extent to which the carrier be liable. CHARGES.. If the total actual charges do not exeed the estimate plus 10%, you must pay the total bill before your shipment will be nloaded. If you are not prepared to pay this required amount by cash or an acceptable substitute, the mover will put all your goods in storage at your expense and charge you additional sums to transport the goods from the warehouse back to your house. However, when the total actual charges exceed the estimate by more than 10%, the mover is required, on your request, to deliver your goods upon payment of the estimated charges plus an additional 10%.
UNLOADING GOODS.. When unloading begins, the first thing you should do is get out your copy of the inventory. Check off each item as it comes off the van and into your house. If somthing is missing or damaged, point it out to the mover and have it marked on your copy of the inventory or delivery receipt, which the mover will ask you to sign upon completion of unloading. All damages and losses should be recorded on one of these documents before they are signed. Ifthe driver won't make the notations, make them yourself. The importance of inspecting your goods as they are unloaded and recording any problems cannot be stressed enough. Notations ofloss or damage on the inventory or delivery receipt will be a major factor in collecting on a claim.
DELIVERY.. Movers are not required to make delivery on any exact date, but only within a reasonable time after loading. If the mover is unable to meet the delivery dates specified on the ORDER FOR SERVICE and the BILL OF LADING, he is required to notify you and set a new delivery schedule. For this reason it is important that contact points where you may be reached appear on the ORDER FOR SERVICE. He must also notify you of the reason for the delay, the locale of the vehicle, and the condition of your shipment. Legally, the mover cannot deliver the goods early unless you give your permission.
FOR PROBLEMS... At the end of 1995, Congress passed the Interstate Commerce Commission TERMINATION ACT. Aside from terminating the ICC, the ACT put new requirements on carriers that move household goods across state lines. One of these is the requirement to provide arbitration to shippers with certain types of disputes, and to notify all shippers of the availability of arbitration in advance of an actual dispute. The BBB of New Hampshire hasdeveloped a program especially for movers, to conform to the new law and to help you resolve any customer dispute quickly and amicably. The BBB's Movers ArbitrationProgram provides movers with BBB arbitration rules for resolving interstate shipping disputes; a notification clause that meets federal requirements; all the necessary forms to file and arbitrate a complaint; and telephone arbitration services administered by BBB personnel.