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Find a Location

Kenmore Philatelic, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforKenmore Philatelic, Inc.

    Catalog Shopping

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers mail order sale of postage stamps.

    Business Details

    Location of This Business
    119 West St, Milford, NH 03055-4855
    BBB File Opened:
    1/1/1952
    Years in Business:
    72
    Business Started:
    1/1/1952
    Business Started Locally:
    1/1/1952
    Business Incorporated:
    1/1/1992
    Type of Entity:
    Corporation
    Alternate Business Name
    • Kenmore Stamp Company-DBA
    Business Management
    • Edward Hall, General Manager
    Contact Information

    Principal

    • Edward Hall, General Manager

    Customer Contact

    • Joseph J. Perez, President/CEO
    • Edward Hall, General Manager
    Additional Contact Information

    Fax Numbers

    • (603) 673-3222
      Primary Fax

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/08/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Judging by the numerous complaints already presented on this page for Kenmore Philatelic Inc, I'm sure you are very familiar with the situation. This complaint is regarding Order # ****** for the product titled "44 Mint U.S. Stamps - Only $2.00" (note that this is the name Kenmore Stamp Co. themselves chose) in which I received several other packages unrelated to the 44 Mint U.S. Stamps. According to United States Code, 2006 Edition, Supplement 5, Title 39, Sec. 3009 - Mailing of unordered merchandise, these extra packages do indeed constitute as unordered merchandise. The code further clarifies: "the recipient that he may treat the [unordered] merchandise as a gift to him and has the right to retain, use, discard, or dispose of it in any manner he sees fit without any obligation whatsoever to the sender." So the fact that I have received numerous bills demanding payment for the extraneous merchandise is completely unreasonable. The most recent attempt to solicit payment out of me even included a threat of legal action as an intimidation tactic. I am familiar with the "products-on-approval" tactic used by some other companies but at least they had the decency to offer return postage in the situation that I wanted to return the unordered merchandise. Kenmore Stamp Co. requests that I return the unordered merchandise at my own expense. And as a stamp collection company, you may see how they would gain from the fact that I have to provide my own postage when mailing something back to them. To quote one of the other complaints regarding this exact same issue: "Based on other customer complaints, this appears to be a common scam perpetuated by this company."
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gerry C

    5 stars

    03/14/2022

    Kenmore is an excellent company. As an old collector, I started collecting initially in 1947 by answering ads to collectors in Boys Life magazine. Kenmore and all other dealers would offer a premium and also send for sale additional "stamps on approval" to us young kids. We understood the honor system of keeping and paying for what we wanted and returning the remainder. If we wanted none of what was "on approval" then we'd return everything but, as mutually understood, keep the premium for the 10 or 25 cents specified in the ad.. People today, new to stamp collecting, are totally unaware of this time honored practice of selling stamps "on approval." in the buying and selling of stamps through the mail i.e. a mail order business., now enhanced by the internet. The kids knew they were being trusted. Enough honestly respected the actual extension of credit and responded accordingly to make it beneficial to both collector and dealer.

    Local BBB

    BBB Serving New Hampshire

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