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Consumer Complaints

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Ulster Property Services, LLC

Phone: (603) 714-9931

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/25/2014Problems with Product / Service | Read Complaint Details
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Complaint
Grass was dug up in my backyard above the driveway after plowing this winter. I was assured this would be taken care of but no seeding has been done.
During a plowing session, a large area of my backyard was plowed,and grassy areas were dug up. When I brought this to ******'s attention, through emails and pictures,I was told the area would be reseeded in the spring. Over the months,times were scheduled for this to be done,but no one ever showed up.Here it is July and I am still waiting.

Desired Settlement
I would like the damaged area to be reseeded as I was told many times.

Business Response
This customer complained and we responded to her complaint within a reasonable time frame. I personally went to her home and replaced a sprinkler head that was damaged and reseeded the area that was dug up by plowing. It was not my responsibility to water the seed. I used high quality *****'s lawn seed in this yard.
I have not heard back from this customer to say that there was any issue until now, which is months later. This reseeding was completed in May per our email correspondence. I have called and left a message with the customer and have let her know that I am happy to come back and reseed the area again but cannot understand why the customer felt the need to complain to the BBB when she has never called me to tell me the seeding wasn't to her satisfaction.

Industry Comparison| Chart

Landscape Contractors, Windows, Property Maintenance, Bathroom Remodeling, Roofing Contractors, Deck Builder, Hardscapes, Painting Contractors, Kitchen Remodeling

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.