BBB Business Review
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BBB Accredited Business since 05/20/2010
US Gold & Diamond Exchange, LLC
(888) 229-155564 Crystal Ave., Derry, NH 03038View Additional Email Addresseswww.usgold-diamond.com
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Description
Us Gold & Diamond Exchange, LLC specializes in buying precious metals & stones, and offers free jewelry evaluations.
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BBB Accreditation
A BBB Accredited Business since 05/20/2010
BBB has determined that US Gold & Diamond Exchange, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered US Gold & Diamond Exchange, LLC's rating include:
- Length of time business has been operating.
Factors that raised US Gold & Diamond Exchange, LLC's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topType of Entity
Limited Liability Corporation
Contact Information
Principal: James Halpin (Owner)Number of Employees
3
Business Category
Jewelry Buyers
Products & Services
This company buys:
10k, 14k, 16k, 18k, 19k, 22k, 24k
* Most Diamonds
* Dental gold
* Class rings
* Broken Gold chains, bracelets and earrings
* Platinum Jewelry
* Silver stems & flatware
* Sterling Silver Jewelry
* Coins & Bullion
Hours of Operation
Mon: 10:00 AM to 06:00 PMTue: 10:00 AM to 06:00 PMWed: 10:00 AM to 06:00 PMThu: 10:00 AM to 06:00 PMFri: 10:00 AM to 06:00 PMSat: 10:00 AM to 05:00 PMSun: 10:00 AM to 03:00 PMService Area
This company services all of New England.
BBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.LocationsX
1 Locations
-
64 Crystal Ave.
Derry, NH 03038(888) 229-1555Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*US Gold & Diamond Exchange, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on March 20, 2013.
BBB reports the complaint response text for all reportable complaints against a business.
Industry Tips for Jewelry Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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