Complaint Undisclosed $30 cancelation charge for a 1 night stay - cancelled May 4th for an Aug 23rd reservation... not exactly leaving them in the lurch! we made our reservations over the phone & they did not mention the $30 cancelation fee. They claim it was in the reservation info... that we did not receive.... would have been too late anyway because they had already taken our deposit. We cancelled May 4th for an Aug 23rd reservation... not exactly leaving them in the lurch!
Reservation for *********** for Aug. 23, 2014 - paid deposit on Chase card.
Desired Settlement Full refund of deposit.
Business Response To: BB New Hampshire May 20, 2014
Case # XXXXXXXX The cancellation charge is clearly identified on our reservation card that was sent to the name and card holder on the Reservation, not to the person making the complaint. In any case, the cancellation fee is being waived and a complete refund on the credit card will be made immediately.
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