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Piping Rock Motel Condominiums

Phone: (603) 569-1915Fax: (603) 569-0915

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
Undisclosed $30 cancelation charge for a 1 night stay - cancelled May 4th for an Aug 23rd reservation... not exactly leaving them in the lurch!
we made our reservations over the phone & they did not mention the $30 cancelation fee. They claim it was in the reservation info... that we did not receive.... would have been too late anyway because they had already taken our deposit. We cancelled May 4th for an Aug 23rd reservation... not exactly leaving them in the lurch!

Reservation for *********** for Aug. 23, 2014 - paid deposit on Chase card.

Desired Settlement
Full refund of deposit.

Business Response
To: BB New Hampshire
May 20, 2014

Case # XXXXXXXX
The cancellation charge is clearly identified on our reservation card that was sent to the name and card holder on the Reservation, not to the person making the complaint.
In any case, the cancellation fee is being waived and a complete refund on the credit card will be made immediately.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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