BBB Business Review

BBB Accredited Business since 07/05/2007, Inc.

Phone: (603) 606-5269Fax: (603) 657-9083View Additional Phone Numbers266 Route 125, KingstonNH 03848View Additional Web Addresses

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This company offers the shipping of gift baskets both nationally and internationally.

BBB Accreditation

A BBB Accredited Business since 07/05/2007

BBB has determined that, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues2
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)
06/22/2016Problems with Product / Service | Read Complaint Details

My order was not what was received by the recipient nor what was advertised by the company.
Order ID: GXXXXXXXXX was not what was received by the recipient. The order did not include cheese; the photo shows pistachios and they received peanuts, and the popcorn expired in February! Also, the photo shows Ghirardelli chocolates and that was not in the gift box. This is false advertisement and a very embarrassing gift that was sent to two different parties. This is in reference to two "A Taste Of Elegance Gift Tower"s Payment was by my Discovercard on 6/6/2016 with the amount $89.88 for the two orders.

Desired Settlement
I have asked the company to refund the order but they are not working with me easily. They want me to ask the two people that received the gifts to return them to the company for a partial refund rather than refunding me what was paid with the information they already received. The refund for the two orders would be $89.88.

Business Response
Thank you for your note and I apologize that you have had this experience with our brand. In reviewing this case I do show that you worked with our Customer Service team on a resolution and have received a store credit to use with us in the future. If this is not the case or this is not an agreeable resolution, please reach back out to us at *************** with your order number as a reference. Thank you again for your business and we look forward to providing gifts for you again in the future!

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want a store credit, I want the money paid returned to me. A store credit does not resolve my issue.

Final Business Response
Thank you for your note back. At this time we have processed a refund in the amount of $89.88, which covers the two orders you referenced on your original phone call to us. We have also removed the originally accepted "Store Credit" in the amount of $70 as you indicated this was no longer an acceptable solution. We apologize greatly for the mix up with your order. If you need anything else, please don't hesitate to reach back out to us directly. Thank you. Customer Service

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!

06/26/2015Delivery Issues | Read Complaint Details

Dishonest customer service led to delivery delay that was never communicated to the customer. Resulting in an alternate plan at much greater cost.
When the gift did not arrived on the specified date, I had to call the company to inquire. That day they took a message and said someone would be in touch the next day. The following morning, I received a call stating that the "manager" had left a message the day of the scheduled delivery to inform me that they were unable to find a "shop" that could accommodate the order. Well, voice messages are not an option for the phone number they called so this was red flag #1. Then she said that there was no way to have the delivery on the second day (Saturday) either. The soonest delivery date would be Monday which is three days after the scheduled delivery date. Since the event was on Sunday, a Monday delivery was useless to me. When I explained this, I was told that they could credit my account if I would like. Really? I just said to cancel the order? My disappointment didn't end there. My card has yet to be credited for the $84.99 charge and it cost twice that for me to find my own supplier in the area that would deliver on time. I did this from 3000 miles away so I'm not certain how difficult it was to find a supplier to deliver. It is unfortunate that this company sold a product which had guaranteed "same day delivery" but they were not able to uphold the guarantee, make a reasonable solution or be honest with me about steps taken to communicate with me about the problem. Now, they have my money too!

Desired Settlement
At a minimum, I would like to be refunded for the charges incurred for an order that was never filled. It would be nice if they were able to compensate me somehow for the inconvenience of having to find a supplier myself and the added cost of a rush Sunday delivery $119.49 as opposed to $84.99.

Business Response
This order has been identified as not being fulfilled by our partner and a refund for the full amount has been issued back to this customer. Also, we are sending the customer an email with a promotional code to use for a future order. That code will be sent directly to her via email. We apologize for the issue in fulfilling this order and hope that this customer recognizes this is not how our business normally operates.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the gesture of a $30 coupon to use on a future purchase, this amount covers only the additional cost to source a similar product myself. The time I spent as well as the $65 rush delivery charge I paid were not even taken into account. Thi biggest issue I have as a consumer is with the integrity of the company. There was never a message left nor any other attempt to contact me regarding an issue with my order. There was never an intention to fill my order, yet a charge was processed anyway. The charge has been refunded and I now also have a $30 coupon code for a company I do not trust. The value for me in this experience is that I now know that I am capable of sourcing my own local shop to deliver such gifts for my family (even though I am 3000 miles away). My dissatisfaction is with the lack of acknowledgement that this company has analyzed the root cause of my problem which was a dishonest customer service employee that did not contact me and claimed she did. If Gourmet Gift Baskets had used this situation as an opportunity to learn, train employees & provide a better customer service experience for future customers, thin I would believe they took this matter seriously. A $30 coupon code is hardly adequate when I nearly was unable to provide my father with his gift of fruit for father's day as I have for over 35 years. I would be satisfied if the company would use this experience as an opportunity to learn how to serve others better in the future.

Final Business Response
We will absolutely use this experience as an opportunity to learn how to serve others better in the future. We understand the customer's disappointment and we apologize for the inconvenience this has caused. The customer was refunded for the order in full and the $30 code was issued to the customer via email. The customer responded to our email and thanked us for our effort, but stated it was too little, too late. The customer also mentioned in their email that they have used our company in the past and have been "VERY pleased". Situations like this do not occur every day and we worked diligently on Friday and Saturday (Saturday our office is closed) to try and fulfill the order, but due to partner complications, we were unsuccessful. We hate to disappoint our customers and we always use our customer experiences to learn and improve our processes.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted this proposal because I no longer wish to perpetuate this situation. The company's effort at providing adequate explanation & compensation is clearly not serious. The excuses continue "we are closed on Saturday". Strangely, I received a call on Saturday!? This has already consumed too much valuable time.

01/18/2016Delivery Issues | Read Complaint Details

The website guarantees your order will be delivered on the date requested.
The website guarantees your order will be delivered on the date requested. I placed an order on December 10th. I specifically requested that the gift basket that I ordered be delivered on December 15th. The gift basket was delivered on December 14th. My order number is GXXXXXXXXX. After taking advantage of the discount code offered, I paid $89.99 and received free shipping for the $99.00 basket. I wanted this basket to arrive on the 15th to coincide with my client's company wide meeting.

Desired Settlement
If they can't guarantee shipments will arrive on the delivery date requested they should not make that claim on their website. When I spoke to the customer service representative she claimed the website stated they couldn't guarantee the delivery date. However, the website specifically said they could guarantee the delivery date.

Business Response
Thank you for your email. We are committed to making sure our customers are happy with our service and do everything we can to ensure gifts arrive on time. In this case, the customer selected a date, and based on that date selection FedEx returned a ship date to ensure that package arrived on time. We shipped the product on that date and FedEx made the delivery early as opposed to the date selected. We trust our partners, in this case, FedEx, to meet the delivery timelines they provide to us, and in this case they exceeded that expectation by delivering it a day early. In most cases this is a welcomed early arrival, but we certainly understand that your goal was to have it arrive for the meeting. The product was a free shipping item, and it does look like our customer service team has offered an additional refund of $5 off as well.

If there are any other questions please let us know, but again the package was delivered a day early, the customer did not pay for shipping, and we offered an additional refund for the inconvenience. Thank you.

12/15/2014Problems with Product / Service | Read Complaint Details


Desired Settlement

Business Response
Contact Name and Title: ***** ********
Contact Phone: XXX-XXX-XXXX x240
Contact Email: *****
Thank you very much for taking the time to share this experience with us through the BBB. We take great pride in providing exceptional customer service to our customers and would never want a situation like this to cause our customers to feel like we are in the practice of ripping people off.

All this said, we have reviewed the case and here is what we found. Your order was placed on November 21 at 5:08pm and was shipped the same day via UPS Next Day Saturday service with the tracking number of 1Z03XXXXXXXXXXXXXX. On November 22 (Scheduled Delivery Day) UPS noted that the address that was given was incorrect and that the package could not be delivered. Since the wrong address was given and that information was found out on a Saturday (outside of regular business hours, which are Monday through Friday 8am to 5pm), our company worked with you on Monday November 24 to resolve the situation with the address and the package was in fact delivered on Tuesday, November 25.

Your initial calls to us on Saturday, November 22 were taken by our off-site call center which does not have access to order information, which is why they could not provide you with the tracking number on your initial call.

Below are two links to our Store Policies and Return Policies. As noted on the Store Policies, if an incorrect address is given to us this can cause delays and even incremental charges as the carriers (UPS/FedEx) do apply a charge to reroute a package.

At this point the gift has been delivered, according to the UPS Tracking information and would have been delivered on time with the proper address information. If there is more information needed please let us know.

Thank you.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
terrible customer service - would not recommend this service to anyone, once you have paid for the order they care less about your satisfaction. The order was delivered due to MY Tracking it down and contacting UPS - absolutely no assistance from this business.

08/04/2014Problems with Product / Service | Read Complaint Details

wont refund or send basket said card was not charged and sent reciet with complaint emaile
I had a hard time online on their site placing order had to twice ,printed receipt ,after card was charged
signed out of their web site, got a google store good business email confirming purchase
was to be shipped the 2 of july /was not could not sign back in to their site checked it threw google stated charged not shipped/contacted ***** included a copy of printed receipt/still insist my card wasn't charged wrong everything on it and decline well staring at receipt/ they slandered i stole 119 bucks had free shipping code ignoraint

Desired Settlement
send basket that was bought and paid for

Business Response
Contact Name and Title: ***** ********-Dir. Sales
Contact Phone: XXX-XXX-XXXX x240
Contact Email: *****
Thank you for your inquiry. We have tried on multiple occasions via phone and email to reach out to you and discuss this order but you have been unresponsive to our direct communications. You also submitted this claim through Google Trusted Stores and that case was closed for the same reason.

The order you placed on July 2nd was not charged to your Credit Card as your credit card declined when we processed it. We have proof from our credit card processor that shows your card was declined and never charged therefor we cannot credit you back or ship out the item.

If you'd still like this item shipped to you please give us a call so we can process the order with a valid credit card payment. Our phone number is X-XXX-XXX-XXXX.

Thank you.

Consumer Response
That would have been the first time 3 seconds later a purchase on the 2 try and it wasn't declined the site was messed up had to from another browser
reciet of purchase and order number and states not shipped
deen statied several times

Final Business Response

We have reached out to you multiple times via email and phone call. I personally left you both an email and voicemail asking you to contact us to resolve this issue. Your credit card was never charged (I emailed you the screenshot from our payment processor). We are more then happy to ship you the item upon proper receipt of payment, but unfortunately you have not been able to provide that to date.

Again, your credit card was not charged. If you have proof otherwise then we can investigate further, but otherwise there is no further discussion needed.

BBB Please note that Google Trusted Stores has also closed this case following their investigation of the facts.

If there is any further information needed please let us know and we will be happy to provide.


Industry Comparison| Chart

Gift Basket Company

Additional Information

BBB file opened: 11/14/2006Business started: 01/01/1940New Owner Date: 07/09/1976
Type of Entity


Incorporated: January 1974, NH

Business Management
Lucretia Williams (Marketing Manager)
Contact Information
Principal: Ryan Abood (President)Customer Contact: Jason Bergeron (Director of Sales & Marketing) Trudy Abood (Vice President) Jeff Abood (CTO)
Number of Employees


Business Category

Gift Basket Company

Alternate Business Names

Map & Directions

Map & Directions

Address for, Inc.

266 Route 125

Kingston, NH 03848

To | From


1 Locations

  • 266 Route 125 

    Kingston, NH 03848(603) 606-5269
    (866) 842-1050
    Fax: (603) 657-9083

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*, Inc. is in this range.


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  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (866) 842-1050

Additional Web Addresses


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Industry Tips for Gift Basket Company


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BBB Customer Review Rating plus BBB Rating Overview

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Customer Review Experience Value
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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
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C- 2.33
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NR -----
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4.5 stars 4.50-4.99
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2.5 stars 2.50-2.99
2 stars 2.00-2.49
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1 star 0-1.49

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