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BBB Accredited Business since 04/13/2012
Rocky Mountain Decor
Phone: (866) 207-0896Fax: (866) 489-88966D Dobson Way # 220, Merrimack, NH 03054
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Rocky Mountain Decor offers decorations for your cabin, lodge, or home with rustic decor. This company is the right place for all your rustic furniture & cabin decor needs including rustic bedding, rustic lighting, antler chandeliers and more.
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A BBB Accredited Business since 04/13/2012
BBB has determined that Rocky Mountain Decor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Rocky Mountain Decor's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Rocky Mountain Decor
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Stephen August (Managing Member) Mark Anthony (Co-Managing Member)
Number of Employees
Furniture - Rustic, Internet Shopping
Products & Services
This company offers online sales, specializing in rustic and western furniture and accessories, rustic and cabin decor, rustic lighting and chandeliers, and western and wildlife art products for cabins, and log homes.
Refund and Exchange Policy
Every product in our online store comes with Rocky Mountain Decor's 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle free at the address listed below. Rocky Mountain Decor will provide a prompt refund excluding the shipping fee, or replacement of any item. This applies to all items with the exception of customized & personalized orders. Please see below for return policy on customized & personalized items.
Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Decor after the 30 day time period are subject to a $5.00 returned-item processing fee.
Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in.
Clearance items are non-returnable, non-refundable and are available in limited quantities.
Customized & Personalized Orders
We can not accept returns or issue refunds for customized merchandise. Made to order merchandise may be canceled within 10 days of date of purchase. Made to order items canceled after 10 days or returned will be charged a 25% restocking fee in addition to the cost of return shipping/freight. We will replace the merchandise if it is damaged at no cost to you.
Please indicate the reason for your return on the back of the invoice provided with your order. Also indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item.
If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at (866) 207-0896 or contact us by e-mail at firstname.lastname@example.org before returning. Some products Rocky Mountain Decor sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.
If Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.
Rocky Mountain Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Rocky Mountain Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed ... Refunds will be credited to the same credit card as the original purchase.
Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Decor cannot be held responsible for products within uninsured shipments. COD's are not accepted.
Please call before Returning or Exchanging items at 1-866-207-0896:
Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.
All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Rocky Mountain Decor fails in normal use, it can be returned for evaluation at any time.
In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Rocky Mountain Decor for inspection.
Additional exceptions may apply depending on the item.
If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please contact us toll-free at (866) 207-0896 or via E-Mail.