BBB Business Review
BBB Accredited Business since 07/06/1999
Merchant Express, LLC
Find a LocationPhone: (888) 845-9457Fax: (303) 482-8190View Additional Phone Numbers20 Trafalgar Square, Suite 466, Nashua, NH 03063www.merchantexpress.com
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BBB Accreditation
A BBB Accredited Business since 07/06/1999
BBB has determined that Merchant Express, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- Complaints against this business are handled by another BBB.
Customer Complaints Summary
BBB Serving New Hampshire no longer processes complaints against this company. Any complaints are directed to BBB serving Denver, CO for processing. For a full report contact BBB located in Denver, CO at (303) 758-2100 or http://denver.bbb.org. Prior to 03/18/2011 this company's complaints were handled locally. The following data represents complaints processed by this BBB prior to 03/18/2011.
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Billing / Collection Issues | 4 |
| Problems with Product / Service | 8 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 14 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Corporation
Contact Information
Primary Contact: Liz Martinez (Director of Operations) Kathy Tuite (SVP Marketing) Andrew Rueff (SVP Corporate Development)Number of Employees
50
Business Category
Credit Cards & Plans
Products & Services
Merchant Express is a credit card merchant account provider and sells processing equipment and processing software.
Alternate Business Names
ME Acquisitions, LLC, TransFirst Holdings, Inc., TransFirstBBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
Credit Cards - Offers by ThirdChoosing a Credit Card for Your Business
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card
LocationsX
2 Locations
-
371 Centennial Pkwy
Louisville, CO 80027-1360Directions
-
20 Trafalgar Square
Suite 466Nashua, NH 03063(888) 845-9457
(800) 654-9256Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Merchant Express, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Cards & Plans
Credit Cards - Offers by ThirdChoosing a Credit Card for Your Business
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.