BBB Business Review

This Business is not BBB Accredited

Buchanan Construction Corporation, Inc.

Phone: (603) 582-0019Fax: (603) 654-4346PO Box 785, WiltonNH 03086View Additional Email Addresseshttp://www.buchananconstructioncorp.comView Additional Web Addresses

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Description

This company offers general contracting services including bath and kitchen remodeling, new home construction, roofing, siding, basements, and decks. The company also specializes in a design they patented which allows the connection to any boot round or square to the toe kick register from anywhere underneath a cabinet.

BBB Accreditation

Buchanan Construction Corporation, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Buchanan Construction Corporation, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Buchanan Construction Corporation, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/16/2013Problems with Product / Service | Read Complaint Details
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Complaint
*** ******** built my house last october and we have had water issues every time it rains. he refuses to fix the problem correctly.
purchased house last october. experienced water problems almost immediately and notified both *** ******** as well as his realtor, **** ******** right away. *** dug a ditch in my back yard to "fix" the problem, but it doesnt do much of anything to run the water away from my house. I have water running into my garage, and makes it almost impossible to fill our propane as the water surrounds the buried tank. last year my wife sunk up to her waist while 9 months pregnant when checking the fuel level, still nothing was done for months. I complained to the town hall which didnt get me anywhere, and I have documented pictures showing my back yard and driveway under water for months. *** also said that the town required him to build the house with the garage underneath, which was a lie. this house never should have been built as is, it is built in the lowest part of the property, the water has no where to go but around my house.

Desired Settlement
I need *** to fix the problem. I had several landscapers give me quotes to see what it would take to fix this water problem, and showed them to ***. He laughed and said he refused to do anything else. I need him to figure out how to run the water away from my house so i dont have further issues, up to and including future foundation problems.

Business Response
Contact Name and Title: ***** ********
Contact Phone: XXXXXXXXXX
Contact Email: ***********@tds.net
We are a professional business and have gone back to re-grate the driveway and back yard. The issue was due settling of the ground. Mr. and Mrs. ***** hired an attorney back in September and we have had communications back to their attorney as well. We have not seen any quotations from Landscapers as stated in Mr. ****** complaint, and have driven by after every rain storm to assess the drainage. We do not agree with Mr. ****** statements and would question his exaggerations.
If Mr. ***** would like to do additional work on his property, he will need to do this at his expense not ours.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave *** both quotes on landscaping needed and he refused to accept any liability. Both companies I had look at my property said he dug my house into a hole and should never have built this style house with the garage underneath and it shouldn't have been placed in the lowest part of my property. The water has no where to go but in the garage and pool around the house. When the ground freezes the water will not seep onto the ground, causing it to go into my garage and pool right around my propane tank.
All 3 of my neighbors have complained of water problems with *** and I even spoke with an employee of **** that saif the house shouldn't have been built as is and saw tbe problem from the beginning. I'd only hope *** would know this as a licensed "professional". At this point I know I'm not getting anywhere, but I would like people to know what they are getting into if they buy from ******** construction.

Final Business Response
We have not received any quotes from Mr. ***** as he indicates, we did receive a letter from his attorney to which we responded on September 3rd,13 and have not heard back since. I have build over 120 homes in the past 20 years, and I would like to let you know that no house can be build without certified foundation plans showing elevations for septic and drainage. So your statement and accusations are false in every sense and I would appreciate if the BBB would investigate these statements thoroughly before posting this slander!! We have noticed heavy equipment Mr. ***** has been using to modify his property for the past month, and we will not continue to respond to this any further, Mr. ***** has an attorney, he can call us.

Industry Comparison| Chart

Contractors-General

Additional Information

top
BBB file opened: 04/08/2008Business started: 06/19/1996
Contact Information
Principal: James Buchanan (Owner)Customer Contact: Susanne Buchanan (Manager)
Number of Employees

1

Business Category

Contractors-General

Alternate Business Names
Toe Kick Ductor
LocationsX

1 Locations

  • PO Box 785 

    Wilton, NH 03086Fax: (603) 654-4346

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Buchanan Construction Corporation, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

  • www.toekickductor.com
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.

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Industry Tips for Contractors-General

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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