Roof on our residence was replaced by Allen Remodeling August 2012. Complaint involves a leak at chimney, edges not sealed, leaning cupola, & billing
The roll-type IKO Roof-Fast material applied to the back "L" does not go to the outer edge of the drip edge on the sides. An irregular cut stops approximately one inch in from the outer edge. The professional roofers consulted said that it would probably not leak IF THE MATERIAL WERE SEALED TO THE DRIP EDGE. IT IS NOT. It can easily be lifted with your finger. The lower layers extend out farther than the top layers, providing a potential place for water to enter.* The caulking material was applied sporadically around a chimney and to the side wall of the main house. It has not formed a bond with the roofing material and can easily be separated from the roofing with your finger. When it rains I'm getting water into the room under the chimney on the "L". * When viewed from the side, it is obvious that our belltower leans. A level and protractor show that the entire structure is off by at least five degrees. * When the job was "finished" we were billed an additional $1200 over the original quote. The contract stated that "Any modifications to the contract will be written up in change order form, otherwise the specifications outlined in this contract will be met." We have received no written justification for any additional charges. The charge was reduced to $1000 AFTER I COMPLAINED.* While the original contract allowed for replacement of up to 30 square feet of any damaged sheathing, I was told no sheathing needed replacement. The initialed contract called for replacement of flashing in an area of suspected leakage. Replacing that flashing would of course call for the removal and replacement of clapboards in the affected area. It would seem logical that work would have been included in the quoted price. * I gave Allen Remodeling ten working days to come up with a plan, to include a schedule, to repair the defects listed. They replied they were busy and would need an additional two weeks. This filing gives them two weeks to respond. * Fixes required: 1) Seal area around chimney on "L". 2)Ensure the sealing between roofing on "L' and the wall of the main house is adequate. 3) Seal edges of Roof Fast roofing on "L". 4) Reposition cupola so that it is vertical. 5) Provide written justification for additional charges over original estimate or refund payment. NOTE THAT PHOTOS OF ALL CONDITIONS LISTED WERE SUBMITTED TO ALLEN REMODELING ARE AVAILABLE FOR REVIEW.
A package with my written complaints (including photos) was sent to ***** Remodeling via U.S. Postal Service Certifed Mail. I gave Allen Remodeling ten working days (from August 21st, the date of their signature on my return receipt postcard) to come up with a plan, to include a schedule to repair the defects listed. When I sent a reminder, I was told they were busy and would need AT LEAST another two weeks - and that I would hear from them by Sept 15th. I have spoken with the Attorney General's office and was advised not to wait, as filing this complaint will automatically give them an additional two weeks to respond.
In lieu of making the repairs, Allen Remodeling may choose to refund $1000.
In addition, in view of the fact that we have received no written justification for the $1000 additional charge (as is specified in the contract initialed by Mr. *****), we feel justified in requesting refund of that additional $1,000 paid above and beyond the original quote.
I would prefer to receive the above-listed refunds (for a total of $2000) so that I can then have the repairs carried out by another contractor.
Holly Engel with BBB spoke to Ms. Allen at the business, she said they will be addressing the issues directly with the customer to resolve this complaint.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed you a package containing supporting material I could not get through your email system. It describes more details on my experience with Allen Remodeling. It is essentially the same package I sent to Allen Remodeling on August 20 of this year.
Their customer relations/satisfaction technique so far has consisted of yelling at me over the phone. I eventually hung up and redialed to ask if it was my turn to speak yet -- this last fall, shortly after the job was "finished".
When I sent them the same package I just sent you and gave them 10 working days to get up here, inspect the work, and give me a timeframe to do the repairs, I was told "They were busy."
This wasn't to actually do the repairs, just to give me a schedule of when they might do the repairs.
Apparently they have no intent of guaranteeing their work.
I received estimates for sealing the roof ranging from $300 to $700.
If I recall correctly, Mr. Allen mentioned $800 for work on the bell tower originally. (I wonder what they would have charged to do it correctly?) Remember that I never received any change order as was called out in the contract.
Then there's the cost of replacing the ceiling tiles damaged by the water coming in around the chimney.
If I take the middle average for sealing the roof ($500) and add $800 to correct their work on the bell tower, and add in some cost to replace the ceiling tiles, I'm at AT LEAST $1500.
So I find their latest offer still not adequate.
Final Business Response
To settle this disagreement/dispute Allen Remodeling agrees to pay **** ******** his settlement amount of $1,300. As stated before Allen Remodeling does not entirely agree with Mr Whitbecks description of events transpired. Allen Remodeling has made a business decision to resolve this outstanding issue and close this case with the Better Business Bureau. Allen Remodeling will forward a check to Mr ******** for $650 by October 31, 2013 and the remaining $650 by November 30, 2013.
We would also like to thank the BBB for their assistance in helping to resolve this discrepancy between both parties.