Business ProfileforHallmark Home Improvement, Inc.

I had a 20x20 addition put on my house by Hallmark Home improvement, they left 2/17/21. They left without finishing the contract. I made the 2nd to last payment of $11k and they never came back. Just less than $3k left that i owed upon completion was left. No response from company when emailed or called. At the time, i decided i would finish myself and hire as needed to help me finish the remaining work left. There was roof work to be completed, trim work, tile flooring that needed fixing as the grout cracked after 1 week of installation they were supposed to redo. They were supposed to replace a glass sliding door that they damaged during construction which i was told was on order and never happened. Electrical outlets that did not work that was supposed to be fixed. Plumbing was installed on exterior wall and insulated over, this froze last winter and needed to be corrected. We could literally see outside from the basement from the gaps that were left from construction, hired a company to seal and insulate as our basement was freezing and we struggled to keep the house warm. What has brought me to the BBB, is I have had sheet rock cracking and i had a company come take a look and now i find out the structure itself is not supporting itself and i need to jack up and install a wall in the cellar to support the structure to correct this issue so the sheet rock will not be flexing along with my glass shower doors and closet doors which keep changing as well. I have not reached out to Hallmark as I do not want them back in my house and they never finished the 1st time. What are my options? Do i keep fixing myself at my own cost or ? I am not sure what resolution i am after at this point, so i am unsure how to answer the next question below. Looking for help and also do not want others to go through the same thing I am. Hallmark built my garage and redid my kitchen with no issues and were paid in full. This project has been a nightmare and i am looking for guidance.