BBB Business Review

This Business is not BBB Accredited

Atxpcdirecttech

Phone: (877) 287-7929 ext 7Fax: (603) 671-3434View Additional Phone Numbers20 Canal Street, Suite 317, FranklinNH 03235http://www.atxpcdirecttech.comView Additional Web Addresses

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Description

This online retailer offers the sales of PC computers, related hardware and software. They also provide Technical Onsite Repair service for all CPU / Main computer systems and software - By appointment only at: cs@atxpcdirecttech.com

BBB Accreditation

Atxpcdirecttech is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Atxpcdirecttech's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Atxpcdirecttech

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Industry Comparison| Chart

Computers - Security Equip & Systems, Data Storage, Cellular Telephone Service & Supplies, Online Retailer, Computers-Service & Repair, Computers-Networks, Mobile Telephone Service, Computers-Dealers

Additional Information

top
BBB file opened: 10/25/2012Business started: 10/16/2011
Contact Information
Principal: Mr. Roland Eastman (Director of Sales)Mr. Tyler E. (IT Technician)
Number of Employees

1

Business Category

Computers - Security Equip & Systems, Data Storage, Cellular Telephone Service & Supplies, Online Retailer, Computers-Service & Repair, Computers-Networks, Mobile Telephone Service, Computers-Dealers

Products & Services

This company is a full service electronics / small appliances retailer. They offer products for sale and provide full tech support.

Their office PC & computer products include products such as: Gigabyte, Asus, Nvidia, Kingston, OCZ, Biostar, Intel, AMD, and Thermaltake.msung.

Hours of Operation
Mon: 11:30 AM to 05:30 PMTue: 11:30 AM to 05:30 PMWed: 11:30 AM to 05:30 PMThu: 11:30 AM to 05:30 PMFri: 11:30 AM to 05:30 PMSat: ClosedSun: Closed
Refund and Exchange Policy

Atxpcdirecttech.com sells new and refurbished items. All items carry a full product exchange policy should anyone having purchases defective out of the box. Any customer with past purchases from Atxpcdirecttech.com requiring "New Tech" upgrades to stay current with innovations can receive in store credit against purchase of any items. NO matter if the same type or different. Their program is based on Age, Operational condition, Physical Condition, Accompanying accessories, if it has its original packaging. Please see their webpage at www.atxpcdirecttech.com and go to
exchanges / refunds.

Service Area

WorldWide With Exceptions

Alternate Business Names
Cyberbenchpros, www.atxpcdirecttech.com

Customer Review Rating plus BBB Rating Summary

Atxpcdirecttech has received 5.0 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Atxpcdirecttech

20 Canal Street

Franklin, NH 03235

To | From

LocationsX

1 Locations

  • 20 Canal Street
    Suite 317 

    Franklin, NH 03235(603) 671-3436 ext ext
    (877) 287-7929 ext 7

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Atxpcdirecttech is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (603) 671-3436 ext ext
  • (877) 287-7929 ext ext
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Additional Web Addresses

  • https://www.facebook.com/Atxpcdirecttech
  • www.google.com/+atxpcdirecttechFranklin
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.

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Industry Tips for Computers - Security Equip & Systems

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.